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2 results for Customer Service Representative in Fort Worth, TX
- Irving, TX
- onsite
- Temporary to Hire
- 20.9 - 24.2 USD / Hourly
- We are looking for a Call Center Specialist to join a Mortgage Services team in Irving, Texas. This Contract to Permanent opportunity is ideal for someone who thrives in a fast-paced call center, communicates with empathy and clarity, and wants to build a long-term career in mortgage and financial services. You will support customers with mortgage payment-related concerns, help resolve delinquency matters, and maintain accurate records while working fully on-site in a structured, high-volume environment.<br><br>Responsibilities:<br>• Manage a steady volume of inbound and outbound calls with customers regarding past-due mortgage accounts and payment resolution options.<br>• Respond to borrower questions with patience and clarity, delivering service that is detail-oriented, respectful, and solutions-focused.<br>• Record conversation details, account updates, and next steps accurately within company systems to support proper follow-up.<br>• Apply established regulatory, quality, and service guidelines in every customer interaction.<br>• Attend training sessions, coaching meetings, and performance reviews to strengthen product knowledge and call handling skills.<br>• Work closely within a structured on-site call center setting while meeting productivity and service expectations.<br>• Support department goals by following assigned schedules and participating in the required monthly Saturday rotation.<br>• Assist with mortgage loss mitigation and collections-related activities as directed by department procedures.
- 2026-07-09T00:00:00Z
- Coppell, TX
- onsite
- Temporary / Contract
- 26 - 28 USD / Hourly
- <p>This role sits within an enterprise IT environment supporting executive leadership, focused on delivering high-touch technical support and ensuring a seamless end-user experience. The position requires a customer-facing professional who can manage executive interactions while troubleshooting and resolving complex technical issues across desktop and mobile environments.</p><p><br></p><p><strong>POSITION TITLE:</strong> IT Executive Support Specialist</p><p><strong>LOCATION:</strong> Coppell, TX (On-site, 5 days/week)</p><p><strong>DURATION: </strong>6-month contract to permanent </p><p><strong>RATE DURING CONTRACT:</strong> $28/HOURLY</p><p><strong>SALARY UPON CONVERSION:</strong> NEGOTIABLE</p><p><br></p><p><strong>RESPONSIBILITIES:</strong></p><ul><li>Provide white-glove technical support to C-level executives and senior leadership, acting as the primary point of contact for IT-related needs</li><li>Troubleshoot and resolve hardware, software, and connectivity issues across Windows and Apple devices, including laptops, mobile devices, and peripherals</li><li>Proactively monitor executive user experience, communicate updates, and follow up on unresolved issues to ensure minimal downtime</li><li>Support executive onboarding/offboarding, including device setup, data transfer, access configuration, and security compliance</li><li>Handle standard desktop support tasks such as imaging machines, resolving hardware issues, and supporting conference room/AV technology</li></ul><p><br></p>
- 2026-07-01T00:00:00Z