We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team in Coppell, Texas. In this Contract-to-Permanent position, you will play a key role in ensuring customer satisfaction by handling inquiries, processing orders, and collaborating with internal teams to resolve issues effectively. This is a great opportunity to showcase your communication skills and problem-solving abilities in a dynamic and supportive environment.<br><br>Responsibilities:<br>• Accurately document customer interactions, communications, and actions to maintain detailed records.<br>• Process customer orders promptly and ensure their accuracy.<br>• Resolve inquiries related to order status, pricing, product availability, return requests, and backorders.<br>• Coordinate with internal teams, including the warehouse, to manage special orders, rush requests, and shipment discrepancies.<br>• Assist clients with inventory allocation and facilitate backorder releases.<br>• Achieve departmental and personal performance goals, including adherence to schedules, call quality, and attendance.<br>• Professionally escalate complex or urgent issues to the appropriate management level.<br>• Handle additional responsibilities as assigned to support overall operations.
We are looking for a dedicated Customer Service Representative to join our service-oriented team in Midlothian, Texas. In this long-term contract position, you will play a pivotal role in assisting customers, resolving warranty issues, and supporting field personnel. This role requires strong communication skills, excellent organizational abilities, and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Address customer inquiries and efficiently resolve warranty and service-related issues.<br>• Coordinate and dispatch work orders to field technicians based on customer needs and urgency.<br>• Process billing tasks, including preparing quotes and purchase orders for invoicing.<br>• Maintain up-to-date and accurate house files through consistent data entry.<br>• Provide timely follow-up with homeowners and service technicians to ensure satisfaction.<br>• Order and track materials required to complete outstanding work orders.<br>• File warranty claims for replacement parts and ensure proper documentation.<br>• Support field personnel with administrative tasks and logistical coordination.<br>• Ensure customer expectations are met or exceeded through effective communication and problem resolution.
<p>We are seeking a dynamic and customer-focused <strong>Client Services Representative</strong> to join our team. In this role, you will play a key part in building and maintaining strong relationships with clients, ensuring their needs are met, and delivering exceptional service. The ideal candidate will be a proactive communicator with excellent problem-solving skills and a commitment to providing top-tier client support.</p><p><strong>Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.</li><li>Build and maintain strong client relationships through regular communication and proactive engagement.</li><li>Collaborate with internal teams to ensure timely and accurate delivery of products or services.</li><li>Process client requests, gather needed information, and ensure it is communicated to relevant stakeholders.</li><li>Identify opportunities to enhance the client experience and recommend improvements to processes and procedures.</li><li>Track and document client interactions, requests, and feedback in the CRM system.</li><li>Assist in the onboarding of new clients, ensuring a smooth and seamless transition.</li><li>Stay informed about company products, services, and industry trends to effectively assist clients.</li></ul><p><br></p>
<p>We are looking for individuals that love technology and have good customer handling skills. You will be working with people daily who need help troubleshooting technical issues with their computer. Work hours are M-F covering day-time hours of 8am-6pm central time. A Tier 1 Technical Support Representative is responsible for handling front line inbound telephone calls and written or internet-based inquiries from customers regarding a wide variety technical issue including email, SharePoint, Office 365, Sales Force, and network connectivity. Support includes diagnosing, troubleshooting, documenting, and resolving technical issues. </p><p><br></p><p><strong>Title: Desktop Support </strong></p><p><strong>Location: Grand Prairie </strong></p><p><strong>Pay: $18-20 per hour </strong></p><p><strong>Duration: 6 Month Contract to Hire </strong></p><p><br></p><p>ESSENTIAL DUTIES AND RESPONSIBILITIES</p><p>Provides tier one troubleshooting and resolution for Windows 10, Office 365, Email, and internal CRM technical issues. </p><p>• Provides level one technical support to internal clients and external clients.</p><p>• Accurately assesses the customer's product issue. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need and best approach for resolving the problem.</p><p>• Research customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible.</p><p>• Communicates issues clearly and effectively to clients; documents all customer interactions consistently, thoroughly, and free of grammatical errors.</p><p>• Document customer information and recurring technical issues to support product quality programs and product development.</p><p>• Participates in training programs to continuously improve product knowledge and service skills, as well as contributing to the internal knowledgebase.</p><p>• Performs all other duties as assigned.</p><p><br></p>
We are looking for a dedicated Product Support Specialist to join our team in Dallas, Texas, on a long-term contract basis. In this role, you will focus on enhancing agent experiences, resolving user concerns, and guiding individuals through technical solutions and features. As part of a dynamic team in the insurance industry, you will play a critical role in delivering innovative support and ensuring seamless communication and functionality for agents and internal teams.<br><br>Responsibilities:<br>• Serve as a primary advocate for agents, sales staff, and internal teams by addressing their needs and concerns.<br>• Collaborate with management to design and prioritize features and user stories based on agent feedback and operational requirements.<br>• Assist in developing carrier inbound data processes for sales readiness reports, agent profiles, and new product support.<br>• Provide analytical support to create actionable sales reports, dashboards, and insights for agents and teams.<br>• Participate in product visioning and roadmap discussions to drive initiatives like sales enablement and digital transformation.<br>• Guide agents in testing and utilizing specific product features to enhance their experience.<br>• Investigate and report product issues by simulating user scenarios and analyzing functionality.<br>• Maintain and update internal databases with records of technical issues and user interactions.<br>• Monitor and respond to agent complaints on social media, offering timely support and solutions.<br>• Share feedback-driven feature requests and effective resolutions with team members to improve processes.
<p>We are looking for a <strong><u>Customer Care Associate</u></strong> for <strong><u>Direct/Permanent Hire </u></strong>in<strong><u> Lewisville, TX.</u></strong> In this role, you will manage customer accounts, ensure seamless order processing from start to finish, act as the primary contact for assigned accounts, and collaborate with internal teams and manufacturing sites to deliver exceptional customer service. </p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Act as the central point of communication between customers, sales teams, and various internal departments.</p><p>• Handle customer inquiries, complaints, and requests promptly to ensure satisfaction.</p><p>• Collaborate with production control to determine pre-order lead times and set realistic expectations.</p><p>• Review incoming purchase orders and verify feasibility of requested deadlines with manufacturing.</p><p>• Accurately process inbound and outbound sales orders, ensuring compliance with company systems.</p><p>• Validate manual and electronic order entries to guarantee accuracy within the system.</p><p>• Monitor inventory levels to manage item availability and ensure smooth electronic ordering processes.</p><p>• Track order progress, oversee shipment statuses, and provide timely updates to customers.</p><p>• Coordinate shipping logistics with customer teams and internal departments, providing tracking details when needed.</p><p>• Support project managers in resolving quality issues, processing claims, and addressing customer concerns.</p>
We are looking for a highly organized and detail-oriented Logistics Clerk to join our team in Haltom City, Texas. In this long-term contract position, you will play a key role in managing customer accounts, ensuring timely responses to inquiries, and maintaining high standards of customer service. This role requires a proactive approach to problem-solving and a commitment to delivering exceptional service in a dynamic, fast-paced environment.<br><br>Responsibilities:<br>• Oversee and manage multiple customer accounts, ensuring all interactions and processes align with company standards.<br>• Handle logistics, contract management, and customer relations to maintain smooth operations and foster positive relationships.<br>• Communicate effectively with internal and external customers through both written and verbal channels.<br>• Process order entries from purchase orders and create accurate quotes following established procedures.<br>• Review contracts for accuracy, resolve discrepancies, and ensure compliance with company policies and guidelines.<br>• Utilize enterprise systems, such as SAP, to input and extract material data efficiently and accurately.<br>• Maintain and organize customer files using tools like SharePoint, ensuring records are up-to-date and accessible.<br>• Identify potential risks in contract changes and recommend solutions to mitigate impacts.<br>• Collaborate on special projects, addressing challenges and implementing improvements as needed.<br>• Stay informed about company products and procedures to provide accurate information and support to customers.
<p><strong>Key Responsibilities:</strong></p><ul><li>Handle incoming calls, emails, and chats to assist customers with inquiries, orders, and service requests.</li><li>Resolve customer issues in a timely and professional manner, escalating when necessary.</li><li>Provide accurate information regarding products, services, and policies.</li><li>Maintain detailed records of customer interactions and transactions in company systems.</li><li>Collaborate with internal departments to ensure seamless customer support.</li><li>Meet or exceed performance metrics, including response times, quality, and customer satisfaction scores.</li></ul><p><br></p>
<p>Robert Half is working with an exciting Law Firm in Mesquite, TX looking for a <em><u>Bilingual Receptionist</u></em> to join their team. This position requires this individual to be bilingual in Spanish since you will be communicating with some clients who only speak Spanish. If you are looking to join a great firm and available to interview and start ASAP, please apply to this job posting. </p><p><br></p><p>Job Description:</p><ul><li>The ideal candidate will serve as the first point of contact for clients and visitors, ensuring a welcoming and organized office environment. </li><li>This role requires this person to be Bilingual in Spanish.</li><li>Greet clients and guests in a courteous, professional manner, directing them to the appropriate staff or resources.</li><li>Answer and manage phone lines, emails, and inquiries in both [languages], ensuring clear communication for all parties.</li><li>Schedule appointments, maintain calendars, and update legal records when necessary.</li><li>Assist with administrative tasks such as filing, scanning, copying, and document preparation.</li><li>Handle confidential client information with discretion and in compliance with firm guidelines.</li><li>Collaborate with lawyers, paralegals, and other team members to support the daily operations of the law office.</li><li>Previous experience in an administrative or receptionist role, ideally in a legal or professional services environment.</li><li>Strong organizational, multitasking, and time management skills.</li><li>Excellent written and verbal communication abilities.</li><li>Proficiency with office technology (e.g., Microsoft Office Suite) and familiarity with legal software is a plus.</li><li>Customer service experience in a fast-paced setting.</li></ul>
<p>We are offering a contract employment opportunity for a <strong><u>Part-Time Bilingual (Spanish) Receptionist</u></strong> in <strong>Downtown Dallas</strong>. You will be a crucial part of our team, providing exceptional customer service, managing patient appointments, and handling patient records. This <strong>part-time (18 hours per week) </strong>position offers an excellent opportunity to apply your administrative skills and customer service proficiency in a health-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the first point of contact for patients, greeting them promptly and professionally.</p><p>• Oversee the scheduling of patient appointments and ensure timely follow-ups.</p><p>• Handle confidential patient records with utmost discretion and compliance.</p><p>• Professionally address the needs and inquiries of inbound callers and patients.</p><p>• Assist the administrative staff with daily office needs.</p><p>• Provide translation services to assist staff and Spanish-speaking patients when necessary.</p><p>• Perform related clerical duties, including photocopying, faxing, and filing.</p>
<p>Are you a friendly and organized professional who thrives on creating excellent first impressions? Our manufacturing company is seeking a welcoming and detail-oriented <strong>Receptionist</strong> to be the face of our organization and provide essential administrative support.</p><p>Key Responsibilities:</p><ul><li><strong>Front Desk Duties:</strong> Greet visitors, clients, and employees with professionalism and a positive attitude while managing the visitor log.</li><li><strong>Phone Communication:</strong> Answer and direct incoming calls promptly and accurately, addressing inquiries or redirecting as appropriate.</li><li><strong>Mail and Package Handling:</strong> Sort and distribute incoming mail and manage outgoing shipments efficiently.</li><li><strong>Scheduling Support:</strong> Assist with scheduling meetings, conference rooms, and appointments as needed.</li><li><strong>Office Supplies Management:</strong> Monitor and order office supplies to ensure the smooth operation of the workspace.</li><li><strong>Clerical Support:</strong> Help with basic administrative tasks such as data entry, filing, photocopying, and maintaining office organization.</li><li><strong>Safety Check-In:</strong> Maintain compliance with company safety protocols for visitors, ensuring they are aware of and follow plant safety procedures.</li></ul><p><br></p>
<p>Robert Half is seeking a professional and customer-focused <strong>Receptionist</strong> to serve as the face of our client’s organization in <strong><u>Addison, TX. </u></strong>The ideal candidate will create a welcoming atmosphere for employees, visitors, and callers, while skillfully handling administrative tasks that support the smooth operation of the office. This role is perfect for someone who thrives in a fast-paced environment and enjoys interacting with people.</p>
<p>We are seeking a professional and organized Part-Time Bilingual (Spanish) Receptionist/Office Administrator with strong data entry experience to join our team. The ideal candidate will be a motivated individual with excellent communication skills, both verbal and written, in English and Spanish. This role is essential in ensuring smooth daily operations by handling a variety of administrative and reception tasks, including managing incoming calls and visitors, performing timely and accurate data entry, and supporting office operations as needed.</p>
Key Responsibilities: Greet and direct visitors, clients, and employees in a friendly and detail oriented manner. Answer, screen, and route incoming phone calls and emails. Maintain reception area and conference rooms, ensuring they are clean and presentable. Schedule and coordinate meetings, appointments, and conference calls. Receive, sort, and distribute mail and packages. Assist with basic administrative tasks such as data entry, filing, and document preparation. Support other departments with clerical needs as assigned.
We are looking for an experienced Collections Specialist to join our team in DFW Airport, Texas. In this Contract-to-Permanent position, you will play a crucial role in managing and resolving both commercial and consumer accounts, ensuring timely payments and maintaining accurate records. This opportunity is ideal for professionals with a strong background in credit and billing collections.<br><br>Responsibilities:<br>• Handle commercial and consumer collection accounts, ensuring timely resolution of outstanding balances.<br>• Communicate effectively with clients to address billing discrepancies and negotiate payment terms.<br>• Monitor account activity and proactively identify overdue payments.<br>• Maintain detailed and accurate records of all collection activities.<br>• Collaborate with internal teams to verify account information and resolve disputes.<br>• Prepare and generate reports on collection performance and account statuses.<br>• Follow established protocols and compliance standards in all collection efforts.<br>• Develop strategies to improve recovery rates and reduce outstanding debt.<br>• Provide exceptional customer service while addressing payment concerns.<br>• Stay updated on industry best practices and regulations related to collections.
We are looking for a dedicated Collections Specialist to join our team in DFW Airport, Texas. In this Contract-to-permanent role, you will play a vital part in managing and improving our collections processes to ensure timely payments and maintain strong relationships with clients. This position offers an excellent opportunity to utilize your expertise in commercial and consumer collections while contributing to the financial health of the organization.<br><br>Responsibilities:<br>• Manage and oversee commercial and consumer collection activities to ensure timely payments.<br>• Communicate professionally with clients to address overdue accounts and negotiate payment solutions.<br>• Implement effective strategies to reduce outstanding balances and improve collection rates.<br>• Maintain accurate records of payment agreements, account statuses, and collection efforts.<br>• Analyze billing and payment discrepancies to identify and resolve issues promptly.<br>• Collaborate with internal teams to streamline collection processes and improve efficiency.<br>• Monitor and report on key performance indicators related to collections.<br>• Follow all regulatory and compliance guidelines in handling sensitive financial information.<br>• Provide exceptional customer service while balancing the need for effective collections.<br>• Contribute to continuous improvement initiatives within the collections department.
<p>We're seeking an organized, personable, and detail-oriented <strong>Part-Time Bilingual (Spanish) Receptionist/Office Administrator</strong> with data entry experience. This role is crucial in providing a welcoming environment for patients and ensuring that the administrative side of the practice runs smoothly. The ideal candidate will be fluent in both English and Spanish, possess excellent communication skills, and have experience with clerical duties, including data entry. <strong>The schedule for this role is Monday-Wednesday, 18 hours a week.</strong></p>
<p>We are looking for a professional and detail-oriented <strong>Contract/Temporary Receptionist</strong> to provide exceptional front-desk support at a client in Downtown Dallas. The ideal candidate will be the first point of contact for visitors and callers, ensuring a positive interaction while maintaining an organized and efficient reception area. This is a contract/temporary position requiring flexibility and adaptability to meet the needs of our fast-paced work environment.</p>
<p>We are looking for a dedicated Part Time Bilingual Front Desk Coordinator to join our team in Dallas, Texas. In this long-term contract role, you will serve as the first point of contact for visitors and clients, ensuring a welcoming and organized atmosphere. This position requires multitasking abilities, excellent communication skills, and proficiency in basic office software.</p><p><br></p><p>Responsibilities:</p><p>• Manage incoming calls, providing prompt and courteous responses to inquiries.</p><p>• Welcome and assist visitors, ensuring a positive experience.</p><p>• Maintain accurate records through efficient data entry and documentation.</p><p>• Collaborate with team members to support daily office operations.</p><p>• Coordinate schedules and appointments to optimize workflow.</p><p>• Ensure the front desk area remains tidy and well-maintained.</p><p>• Handle correspondence, including emails and mail distribution.</p><p>• Utilize Microsoft Office tools like Word and Excel for administrative tasks.</p><p>• Communicate effectively in both English and Spanish to support diverse clientele.</p>
We are looking for an organized and detail-oriented Receptionist to join our team on a contract basis in Dallas, Texas. In this role, you will serve as the first point of contact for visitors and clients, ensuring smooth communication and efficient operations. This position requires excellent communication skills and the ability to manage multiple tasks in a fast-paced environment.<br><br>Responsibilities:<br>• Greet visitors and clients warmly, ensuring they feel welcomed and attended to.<br>• Answer and direct calls using a multi-line phone system, transferring inquiries to the appropriate departments.<br>• Manage incoming and outgoing mail, sorting and distributing items efficiently.<br>• Handle the delivery of packages and documents while maintaining accurate records.<br>• Assist with administrative tasks, including managing sensitive and confidential information.<br>• Communicate effectively with managers and clients to address deadlines or job-related issues.<br>• Perform receptionist duties such as operating a switchboard and ensuring smooth office operations.<br>• Support additional projects as assigned, demonstrating flexibility and adaptability.<br>• Maintain a detail-oriented and organized front desk environment at all times.
