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3 results for Customer Service Representative in Fort Worth, TX
- Arlington, TX
- onsite
- Temporary / Contract
- 20 - 21 USD / Hourly
- <p>Respond to customer inquiries via phone, email, or chat</p><p>Resolve customer complaints and provide appropriate solutions</p><p>Process orders, returns, and account updates accurately</p><p>Maintain detailed records of customer interactions</p><p>Provide product or service information to customers</p><p>Follow up to ensure customer satisfaction</p><p>Escalate complex issues when necessary</p>
- 2026-06-19T00:00:00Z
- Coppell, TX
- onsite
- Temporary to Hire
- 19 - 22 USD / Hourly
- We are looking for a Customer Experience Specialist to join a mortgage services team in Texas in a contract role with the potential for a permanent position. This position supports customers through a wide range of account-related questions, including payments, escrow and tax matters, refinance inquiries, and early-stage delinquency conversations. The role is ideal for someone who communicates with confidence, stays organized in a fast-paced call center setting, and can move comfortably between multiple systems while delivering a positive customer experience.<br><br>Responsibilities:<br>• Respond to a high volume of incoming and outgoing customer calls related to mortgage accounts, payment activity, escrow items, tax questions, and refinance requests.<br>• Guide customers through account concerns with professionalism while helping resolve early-stage past-due situations up to 60 days delinquent.<br>• Navigate several internal platforms and AI-supported tools to research account details, document interactions, and provide accurate information.<br>• Deliver clear written and verbal communication when handling follow-up messages, service updates, and customer inquiries.<br>• Maintain productivity and service quality standards in a fast-paced call center environment with changing customer needs.<br>• Participate in training, coaching, and post-training support to build product knowledge and strengthen call handling performance.<br>• Support rotating Saturday coverage on a scheduled basis, with compensatory time provided according to team guidelines.
- 2026-07-01T00:00:00Z
- Coppell, TX
- onsite
- Temporary / Contract
- 26 - 28 USD / Hourly
- <p>This role sits within an enterprise IT environment supporting executive leadership, focused on delivering high-touch technical support and ensuring a seamless end-user experience. The position requires a customer-facing professional who can manage executive interactions while troubleshooting and resolving complex technical issues across desktop and mobile environments.</p><p><br></p><p><strong>POSITION TITLE:</strong> IT Executive Support Specialist</p><p><strong>LOCATION:</strong> Coppell, TX (On-site, 5 days/week)</p><p><strong>DURATION: </strong>6-month contract to permanent </p><p><strong>RATE DURING CONTRACT:</strong> $28/HOURLY</p><p><strong>SALARY UPON CONVERSION:</strong> NEGOTIABLE</p><p><br></p><p><strong>RESPONSIBILITIES:</strong></p><ul><li>Provide white-glove technical support to C-level executives and senior leadership, acting as the primary point of contact for IT-related needs</li><li>Troubleshoot and resolve hardware, software, and connectivity issues across Windows and Apple devices, including laptops, mobile devices, and peripherals</li><li>Proactively monitor executive user experience, communicate updates, and follow up on unresolved issues to ensure minimal downtime</li><li>Support executive onboarding/offboarding, including device setup, data transfer, access configuration, and security compliance</li><li>Handle standard desktop support tasks such as imaging machines, resolving hardware issues, and supporting conference room/AV technology</li></ul><p><br></p>
- 2026-07-01T00:00:00Z