<p>We are looking for a dedicated Customer Service Representative to join our team in Miami, Florida. In this dynamic role, you will handle customer inquiries, resolve issues, and ensure satisfaction through effective communication and problem-solving. This is a Contract to permanent position, offering an excellent opportunity to develop your skills in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.</p><p>• Communicate effectively with clients in both English and Spanish to provide accurate information and solutions.</p><p>• Manage multiple tasks efficiently, including answering inbound and outbound calls and processing orders.</p><p>• Utilize your knowledge of P& C insurance to assist customers and resolve related issues effectively.</p><p>• Maintain detailed and accurate records of customer interactions and transactions.</p><p>• Collaborate with team members to identify and implement best practices for customer service.</p><p>• Monitor and follow up on customer inquiries to ensure timely resolution.</p><p>• Handle escalated issues by providing well-thought-out solutions and maintaining composure under pressure.</p><p>• Support call center operations by meeting individual and team performance goals.</p><p>• Continuously seek opportunities to improve processes and customer satisfaction.</p><p><br></p><p>Please send your resume to: Jacqueline.Mejia@RobertHalf and call Jacqueline @ 786-698-7072 </p>
We are looking for a dedicated Customer Service Representative to join our team in Ft Lauderdale, Florida. This is a contract position requiring part-time availability, primarily on weekends. The ideal candidate will excel in providing exceptional service and resolving customer inquiries efficiently.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone and email to ensure prompt and accurate assistance.<br>• Handle both inbound and outbound calls with professionalism and courtesy.<br>• Process orders and manage data entry tasks effectively using provided systems.<br>• Troubleshoot and resolve customer concerns, ensuring satisfaction.<br>• Utilize a laptop to perform job-related duties, including accessing and updating customer records.<br>• Maintain clear communication with customers regarding products, services, and policies.<br>• Collaborate with team members to address customer issues and improve service quality.<br>• Follow established protocols and procedures to maintain consistency in service delivery.
<p>We are looking for a Customer Service Representative to join our team on a contract basis.. In this role, you will be responsible for conducting outbound calls, assisting individuals to determine eligibility for specific programs, and scheduling appointments. </p><p><br></p><p>Responsibilities:</p><p>• Make a high volume of outbound calls daily to connect with individuals and provide program information.</p><p>• Assist callers in determining eligibility for specific programs and guide them through the application process.</p><p>• Schedule appointments for individuals who meet the program requirements and ensure all necessary documentation is completed.</p><p>• Leave detailed voicemail messages when unable to reach individuals and document all interactions accurately.</p><p>• Follow scripts and guidelines to ensure consistent and attentive communication.</p><p>• Maintain a distraction-free work environment suitable for remote work and video conferencing.</p><p>• Troubleshoot minor technical issues independently and escalate larger equipment concerns to the office as needed.</p><p>• Track and manage call outcomes using designated systems and software.</p><p>• Collaborate with team members to meet project goals and deadlines.</p>
<p>We are seeking a dependable and customer-focused Customer Service Representative to provide high-quality support in a fast-paced environment. This role is ideal for someone who is professional, detail-oriented, and committed to delivering excellent customer experiences.</p><p><br></p><p><u>Responsibilities</u></p><ul><li>Respond to customer inquiries via phone, email, and in person in a timely and professional manner</li><li> Resolve customer concerns, issues, and complaints with accuracy and care</li><li> Document customer interactions and update records accurately</li><li> Process orders, requests, and service-related documentation</li><li> Collaborate with internal teams to ensure customer satisfaction</li><li> Perform data entry and other administrative tasks as needed</li></ul>
We are looking for a highly organized and detail-oriented Customer Service Representative to join our team in Delray Beach, Florida. In this Contract to permanent position, you will be responsible for maintaining effective communication with Department of Motor Vehicles (DMVs) and ensuring the accurate processing of documentation and accounts. This role requires adaptability, efficiency, and a proactive approach to problem-solving in a fast-paced work environment.<br><br>Responsibilities:<br>• Maintain consistent communication with DMV offices to obtain updates on document submissions and resolve inquiries.<br>• Ensure all accounts are accurately documented with clear status notes to provide transparency and understanding.<br>• Schedule and execute follow-ups to facilitate timely resolution of outstanding accounts.<br>• Assist in correcting titles and registrations by gathering necessary information and addressing DMV requirements.<br>• Provide detailed breakdowns of title and registration fees as needed.<br>• Train new team members, sharing knowledge to ensure smooth onboarding and integration into the department.<br>• Collaborate with internal and external stakeholders to support team goals and achieve account resolutions.<br>• Monitor reports and requests to ensure tasks are completed accurately and efficiently.
<p>The Customer Success Representative (CSR) ensures accurate and timely responses to high volume inquiries. The CSR provides positive customer experience. This role is responsible for managing daily operations, optimizing workflows, and maintaining service-level standards.</p><p>Key responsibilities include supervising and coaching team members, monitoring ticket queues, and ensuring timely resolution using ticketing systems such as Zendesk, Jira, or similar platforms. The ideal candidate will have strong experience analyzing performance metrics, preparing reports, identifying trends, and implementing improvements to enhance efficiency and customer satisfaction. This role requires excellent communication skills, a data-driven mindset, and the ability to foster a collaborative, customer-focused team culture.</p><p><br></p><p><strong>THIS IS AN ONSITE, FULL TIME OPPORTUNITY IN BRICKELL. </strong></p><p><br></p><p><strong>Key Performance Indicators (KPIs):</strong></p><ul><li><strong>First Response Time (FRT):</strong> Average time for initial response to customer inquiries.</li><li><strong>Average Resolution Time (ART):</strong> Time to fully resolve a ticket or case.</li><li><strong>Customer Satisfaction Score (CSAT):</strong> Ratings collected post-interaction.</li><li><strong>Net Promoter Score (NPS):</strong> Customer likelihood to recommend.</li><li><strong>Ticket Volume & Backlog:</strong> Number of incoming tickets and outstanding unresolved cases.</li><li><strong>Agent Utilization & Productivity:</strong> Tickets solved per representative, adherence to schedules, and workload balance.</li><li><strong>Quality Assurance (QA) Scores:</strong> Evaluations of customer interactions for accuracy, tone, and completeness.</li><li><strong>Escalation Rate:</strong> Percentage of tickets requiring advanced support or management involvement.</li><li><strong>Service Level Agreement (SLA) Compliance:</strong> Percentage of tickets resolved within defined timeframes.</li><li><strong>Customer Retention or Churn Indicators:</strong> Trends showing repeat issues or dissatisfaction patterns.</li></ul><p>If you'd like, I can format it as a formal posting, shorten it for a resume, or tailor the KPIs to a specific industry.</p><p><strong>Qualified and interested candidates, please APPLY and reach out to STEFANIE FURNISS 786-897-7903</strong></p>
<p><strong>Accounts Receivable / Collections Specialist</strong></p><p>We are seeking an experienced <strong>Accounts Receivable / Collections Specialist</strong> to support the finance team by managing customer accounts, ensuring timely payments, and maintaining accurate receivable records. This role requires strong communication skills, attention to detail, and the ability to work effectively with internal teams and external customers.</p><p><strong>Responsibilities:</strong></p><ul><li>Manage accounts receivable and monitor customer balances</li><li>Contact customers regarding outstanding invoices and past-due payments</li><li>Resolve billing issues, disputes, and payment discrepancies</li><li>Apply payments accurately and post cash receipts</li><li>Reconcile customer accounts and prepare aging reports</li><li>Follow up on collection efforts while maintaining positive customer relationships</li><li>Work closely with sales and accounting teams to resolve account issues</li><li>Assist with month-end close and reporting as needed</li></ul><p><br></p>
<p>We are seeking a professional and organized Front Desk Coordinator to manage daily front office operations in a fast-paced environment. This role is ideal for someone who is detail-oriented, customer-focused, and enjoys ensuring smooth office workflows.</p><p><br></p><p><u>Responsibilities</u></p><ul><li>Greet and assist visitors, clients, and staff in a professional manner</li><li> Answer, screen, and route incoming phone calls</li><li> Manage appointment scheduling and front desk calendars</li><li> Handle incoming and outgoing correspondence and packages</li><li> Maintain a welcoming and organized reception area</li><li> Assist with administrative tasks and support internal teams as needed</li></ul>
We are looking for a detail-oriented Front Desk Coordinator to join our team in Key Biscayne, Florida. In this Contract to permanent role, you will play a vital part in ensuring smooth office operations and supporting the real estate team with administrative and listing coordination tasks. This position offers an excellent opportunity for career growth within the dynamic real estate industry.<br><br>Responsibilities:<br>• Manage front desk operations, including handling incoming calls on a multi-line phone system and providing excellent customer service.<br>• Coordinate real estate listings and assist with transaction documentation to ensure timely and accurate processing.<br>• Perform data entry tasks with a high degree of accuracy to maintain updated records and databases.<br>• Support office administrative needs, such as organizing schedules, managing correspondence, and maintaining office supplies.<br>• Collaborate with team members to ensure seamless communication and workflow.<br>• Provide assistance during client interactions and appointments to enhance customer satisfaction.<br>• Monitor and address inquiries and requests efficiently, ensuring a detail-oriented and welcoming environment.<br>• Maintain confidentiality and compliance with industry regulations in handling sensitive information.<br>• Assist with preparing reports and presentations for team meetings and client reviews.<br>• Foster a positive and organized office environment that supports productivity and teamwork.
We are looking for a dedicated Senior Billing Specialist to oversee the complete billing process for complex, high-value projects in Fort Lauderdale, Florida. This role is integral to maintaining accurate and timely invoicing while ensuring compliance with contractual requirements. The ideal candidate possesses strong expertise in construction-style billing, exceptional attention to detail, and a proactive approach to enhancing billing processes.<br><br>Responsibilities:<br>• Prepare and submit invoices across various formats, including progress billings, time & materials, and fixed-price structures.<br>• Coordinate billing activities across multiple locations to ensure service-related invoicing is accurate and timely.<br>• Review and validate essential billing documents, including contracts, change orders, purchase orders, and subcontractor agreements.<br>• Ensure all approved change orders are properly incorporated into billing applications.<br>• Submit invoices through client and third-party platforms such as Procore, Coupa, and GC Pay.<br>• Monitor accounts receivable aging and follow up proactively on outstanding balances to ensure timely payment.<br>• Collaborate with internal teams and external clients to resolve billing discrepancies and payment issues.<br>• Manage lien waivers and other necessary documentation to support payment processing.<br>• Identify opportunities to improve billing workflows, reporting accuracy, and overall efficiency.<br>• Contribute to initiatives aimed at enhancing processes within the billing and accounting functions.
We are looking for an organized and detail-oriented Order Processing Specialist to join our team on a contract basis in Miramar, Florida. In this role, you will play a key part in managing order-related tasks, supporting the sales and accounting teams, and ensuring smooth operations. This position offers an excellent opportunity to contribute to a growing company.<br><br>Responsibilities:<br>• Upload invoices to customer portals and ensure accurate data entry.<br>• Record and process sales orders with attention to detail.<br>• Enter quotes into the system and send them to customers as needed.<br>• Provide administrative support to the sales team to streamline workflows.<br>• Collaborate with the accounting team to enter invoices and manage credits and debits.<br>• Handle product shipping processes efficiently and accurately.<br>• Maintain organized records and ensure all documentation is up-to-date.<br>• Communicate effectively with team members to address order-related inquiries.
We are looking for a skilled E-Commerce Specialist to oversee and optimize our presence on Amazon, driving growth and enhancing customer experience. This role is perfect for someone with a strong background in e-commerce who thrives in dynamic environments and enjoys taking ownership of impactful projects. Based in West Palm Beach, Florida, this position offers an exciting opportunity to contribute to a fast-growing, innovative company.<br><br>Responsibilities:<br>• Manage and optimize the company’s Amazon Seller Central account to maximize sales and visibility.<br>• Create and implement strategies to improve product rankings, conversion rates, and overall performance.<br>• Enhance product listings by refining titles, descriptions, images, and A+ content.<br>• Conduct thorough keyword research and apply best practices to improve discoverability.<br>• Monitor and analyze key performance metrics, making data-driven adjustments to campaigns.<br>• Set up and manage Amazon advertising campaigns, including Sponsored Products and Sponsored Brands.<br>• Coordinate inventory planning and forecasting to ensure optimal stock levels.<br>• Collaborate with cross-functional teams to support new product launches and promotional strategies.<br>• Stay informed on Amazon policies, trends, and algorithm updates to maintain competitive advantage.<br>• Address customer feedback and reviews to uphold a positive brand reputation.
<p>We are looking for a detail-oriented General Office Clerk to join our team on a contract basis in Boca Raton, Florida. This role will involve providing essential administrative support in a retail-focused environment, with tasks spanning file organization, data entry, and back-office operations. If you thrive in a dynamic setting and have a knack for multitasking, we encourage you to apply. This role will be on Fridays, Saturdays and Sundays.</p><p><br></p><p>Responsibilities:</p><p>• Perform routine data entry tasks to ensure accurate record-keeping.</p><p>• Organize and maintain office files for easy accessibility and efficient workflow.</p><p>• Scan documents and ensure proper digital storage and categorization.</p><p>• Provide general support to the back-office operations, assisting with administrative tasks as needed.</p><p>• Assist in retail sales processes, delivering exceptional customer service.</p><p>• Handle miscellaneous office tasks to support daily business operations.</p><p>• Ensure all office equipment is functioning properly and report any issues.</p><p>• Maintain a clean and organized workspace to promote productivity.</p>
<p>We are looking for a dynamic and results-driven <strong>Account Sales Representative</strong> to join our team. In this role, you will be responsible for promoting a diverse range of plastic sheet products, developing sales strategies, and driving revenue growth with both new and existing clients. If you are confident, persuasive, and eager to succeed in a competitive sales environment, we want to hear from you!</p><p><br></p><p><br></p><p><strong>Key Responsibilities: </strong></p><ul><li>Present and promote a broad portfolio of plastic sheet products, including Acrylic, Polycarbonate, Foam PVC, Marine Board, and Bullet-Resistant Acrylic.</li><li>Identify and pursue new business opportunities while maintaining strong relationships with existing clients.</li><li>Develop and execute sales strategies to expand market share and increase revenue.</li><li>Research market trends, competitors, and industry dynamics to identify growth opportunities.</li><li>Provide product knowledge and training to customers, ensuring they understand the benefits of our solutions.</li><li>Gather customer feedback and market insights to support new product development.</li><li>Utilize CRM tools to track sales activities, maintain a pipeline of opportunities, and forecast revenue.</li><li>Travel regularly to meet with clients, build relationships, and close sales.</li></ul>
<p>We are looking for a welcoming and friendly Receptionist to join our team on a contract basis in Wilton Manors, Florida. In this role, you will be the first point of contact for visitors and callers, ensuring a welcoming and efficient environment. This position offers an excellent opportunity to utilize your organizational and communication skills while contributing to daily operations.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors warmly and assist them in navigating the office or connecting with the appropriate staff.</p><p>• Answer and manage a multi-line phone system efficiently, directing calls to the correct departments.</p><p>• Handle incoming calls with a focus on quality service, ensuring inquiries are resolved or redirected appropriately.</p><p>• Maintain the reception area, keeping it organized and presentable at all times.</p><p>• Provide accurate information regarding office services and address general questions from the public.</p><p>• Schedule appointments and coordinate meeting logistics as needed.</p><p>• Manage mail distribution and oversee incoming and outgoing correspondence.</p><p>• Assist with basic administrative tasks to support office staff and operations.</p><p>• Handle switchboard operations for phone systems ranging from 1 to 10 lines.</p><p>• Ensure confidentiality and security of sensitive information while performing receptionist duties.</p>
We are looking for an experienced Tax Accountant to join our team in Pompano Beach, Florida. In this role, you will provide expert tax guidance and accounting services to a variety of clients, including individuals, corporations, and partnerships. This position requires strong knowledge of public accounting and a dedication to delivering accurate and timely tax solutions.<br><br>Responsibilities:<br>• Prepare and review tax returns for individuals, corporations, and partnerships, ensuring compliance with local, state, and federal regulations.<br>• Analyze financial statements and accounting records to identify tax-saving opportunities and minimize liabilities.<br>• Provide expert tax advice and guidance to clients, helping them navigate complex tax situations.<br>• Stay up-to-date with changes in tax laws and regulations, implementing necessary adjustments to client accounts.<br>• Collaborate with clients to develop effective tax strategies tailored to their unique financial situations.<br>• Conduct thorough audits of client accounts to ensure accuracy and compliance.<br>• Assist clients with tax planning, including projections and year-end strategies.<br>• Communicate effectively with clients to address inquiries and resolve tax-related issues.<br>• Support internal teams by sharing insights and expertise in public accounting.<br>• Maintain organized and accurate records for auditing and reporting purposes.
<p>We are seeking a reliable and detail-oriented Part-Time Temporary Office Administrator to support front desk and administrative operations for a luxury real estate firm in Brickell. This role is ideal for someone who enjoys being the first point of contact and helping maintain smooth day-to-day office operations.</p><p><br></p><p><u>Responsibilities:</u></p><ul><li>Welcome and greet guests, clients, and real estate agents in a professional manner</li><li>Answer incoming phone calls and accurately distribute phone messages</li><li>Ensure the office operates in an organized and efficient manner</li><li>Order and maintain office supplies</li><li>Track office traffic by maintaining an office log</li><li>Log and record checks received</li><li>Handle incoming and outgoing mail and distribute accordingly</li></ul><p><br></p>
