<p>We are looking for a dedicated Customer Service leader to play a pivotal role in ensuring outstanding customer experiences. In this position, you will oversee customer service operations, handle inquiries, and manage administrative tasks such as purchase order processing and financial transactions using QuickBooks. If you thrive in a dynamic environment and possess strong organizational skills, this is an excellent opportunity to lead a team and drive customer satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and guide the customer service team to deliver exceptional service and meet performance goals.</p><p>• Handle customer inquiries with professionalism and provide timely resolutions to concerns.</p><p>• Input and update customer data accurately in the system.</p><p>• Process purchase orders efficiently and ensure all related documentation is complete.</p><p>• Utilize QuickBooks to manage invoicing, payments, and other financial tasks.</p><p>• Develop and implement customer service policies to enhance operational efficiency.</p><p>• Monitor key performance indicators and prepare detailed reports for management review.</p><p>• Identify opportunities for process improvements and recommend actionable solutions.</p><p>• Collaborate with other departments to ensure seamless communication and service delivery.</p>
<p>Opening for a Customer Relationship Manager- Member Experience at company in Blue Lagoon area. This is a customer service oriented role, providing exceptional service specifically for owners of a nationwide business chain. And addresses their inquiries directing them to the resources for operational needs, ensuring a seamless experience. The Manager is hands-on, leading a team and initiatives. This position offers an opportunity to work in a fast-paced environment while contributing to the success of a multi-billion dollar service business.</p><p> </p><p>Location: Blue Lagoon</p><p>Schedule: <strong>2 days Remote & 3 In-office </strong>(after 90 day training period)</p><p>Hours: Mon-Fri 8:30-5:00</p><p> </p><p>Salary: $80,000-$90,000</p><p>Bonus: up to 15%</p><p>Benefits: majority of Medical paid for Employee; generous Holidays (10days) and Paid PTO (18 days), 401k and other Insurances available. Free Parking for when in-office.</p><p> </p><p><strong>Company and Role Overview:</strong> This reputable organization is an entity under a corporate umbrella to a well-known nationwide chain. This role is ideal for a professional with Call Center or Customer Support experience maintaining business relationships and stellar service, and Managing a team. </p><p> </p><p><strong>Keys to this Role: </strong></p><p>5 yrs of Call Center experience; with Supervisory/Lead of small team</p><p>Service Provider Industry (Quick Service Restaurant, most ideal)</p><p>Customer Support focused (this is not sales)</p><p>Bachelor's degree in Business Administration or any related field</p><p>Proficiency with English oral and written skills</p><p> </p><p><strong>Member Experience Manager, </strong>Oversees the departments day-to-day responsibilities while also performing the functions hands-on. Responds promptly to franchisee owner inquiries via phone, email, and other communication channels; Instructs members on website resources regarding, equipment and/or repairs, supplier relations, employee applications and other inquiries; Provides detailed information about available services and offerings to franchisees. Onboards new franchise owners by facilitating a virtual overview of the on-line support services available.</p><p><br></p><p>Manages, handles and troubleshoots escalated or special needs efficiently, assisting team with problem solving; Follows up on unresolved issues to guarantee timely solutions; Collaborates with various departments to ensure franchisee needs are met effectively; Ensures department records of interactions are maintained according to compliance.</p><p><br></p><p>Oversees 5-7 staff, monitoring individual employee performance targets and department productivity to meet overall goals; Coordinates activities, rolls-out new or seasonal initiatives, provides continuous guidance on tools and training, identifies opportunities on efficiencies; engaging team focus on best class customer service for member experience.</p><p><br></p><p>Serves as the primary contact for department, corresponding and responding to information requests from managers and executive leadership; updates a reference log for on-going data requested or special initiatives to expedite response time; creates reports and presentations for internal business review.</p>
<p>The Customer Success Representative (CSR) ensures accurate and timely responses to high volume inquiries. The CSR provides positive customer experience. This role is responsible for managing daily operations, optimizing workflows, and maintaining service-level standards.</p><p>Key responsibilities include supervising and coaching team members, monitoring ticket queues, and ensuring timely resolution using ticketing systems such as Zendesk, Jira, or similar platforms. The ideal candidate will have strong experience analyzing performance metrics, preparing reports, identifying trends, and implementing improvements to enhance efficiency and customer satisfaction. This role requires excellent communication skills, a data-driven mindset, and the ability to foster a collaborative, customer-focused team culture.</p><p><br></p><p><strong>THIS IS AN ONSITE, FULL TIME OPPORTUNITY IN BRICKELL. </strong></p><p><br></p><p><strong>Key Performance Indicators (KPIs):</strong></p><ul><li><strong>First Response Time (FRT):</strong> Average time for initial response to customer inquiries.</li><li><strong>Average Resolution Time (ART):</strong> Time to fully resolve a ticket or case.</li><li><strong>Customer Satisfaction Score (CSAT):</strong> Ratings collected post-interaction.</li><li><strong>Net Promoter Score (NPS):</strong> Customer likelihood to recommend.</li><li><strong>Ticket Volume & Backlog:</strong> Number of incoming tickets and outstanding unresolved cases.</li><li><strong>Agent Utilization & Productivity:</strong> Tickets solved per representative, adherence to schedules, and workload balance.</li><li><strong>Quality Assurance (QA) Scores:</strong> Evaluations of customer interactions for accuracy, tone, and completeness.</li><li><strong>Escalation Rate:</strong> Percentage of tickets requiring advanced support or management involvement.</li><li><strong>Service Level Agreement (SLA) Compliance:</strong> Percentage of tickets resolved within defined timeframes.</li><li><strong>Customer Retention or Churn Indicators:</strong> Trends showing repeat issues or dissatisfaction patterns.</li></ul><p>If you'd like, I can format it as a formal posting, shorten it for a resume, or tailor the KPIs to a specific industry.</p><p>Qualified and interested candidates, please APPLY and reach out to STEFANIE FURNISS 786-897-7903</p>
<p>The <strong>Account Manager</strong> serves as the primary point of contact for customers and is responsible for managing and negotiating orders, overseeing procurement and sales activities, and supporting the company’s overall operational and commercial functions. This role combines customer relationship management with hands-on operational execution to ensure an exceptional client experience and smooth order fulfillment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Customer Experience</strong></p><ul><li>Deliver high-quality service to existing and prospective customers.</li><li>Negotiate and assist customers with quotes, order status, and order changes.</li><li>Maintain accurate customer account and contact information.</li><li>Respond promptly to inquiries and ensure customer satisfaction throughout the process.</li></ul><p><strong>Operational</strong></p><ul><li>Process and prepare customer quotes in a timely manner.</li><li>Convert approved quotes into sales orders and complete all related processing tasks.</li><li>Track order shipments from factory to freight forwarder and update customers accordingly.</li><li>Communicate proactively with customers regarding order discrepancies, changes, or delays.</li><li>Coordinate with vendors to resolve shortages, overages, or shipping issues.</li><li>Prepare shipping documentation and support logistics coordination.</li><li>Generate invoices and ensure accurate order-to-invoice transitions.</li><li>Provide ongoing assistance and updates to customers as needed.</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Jupiter, Florida. In this role, you will be responsible for providing exceptional support to utility customers, ensuring their inquiries are handled efficiently and professionally. This position offers an excellent opportunity to gain experience in customer service, call center operations, and accounts receivable.</p><p><br></p><p>Responsibilities:</p><p>• Provide outstanding customer service to utility customers by addressing inquiries, resolving issues, and ensuring satisfaction.</p><p>• Process payments accurately and efficiently while maintaining detailed records of transactions.</p><p>• Generate utility bills and manage account updates to ensure accuracy and compliance.</p><p>• Handle inbound and outbound calls with professionalism and courtesy.</p><p>• Maintain and update utility accounts, ensuring all information is current and accurate.</p><p>• Process and review documentation related to utility services and payments.</p><p>• Collaborate with team members to complete special projects and assignments as needed.</p><p>• Utilize order entry systems to input and manage customer data effectively.</p><p>• Support accounts receivable functions with attention to detail and accuracy.</p>
<p>We are looking for a highly skilled and detail-oriented Senior Data Specialist to join our team in Weston, Florida. This is a long-term contract position where you will play a crucial role in supporting the production of Pre-Operative Plans for robotic-assisted surgeries. The ideal candidate will excel in accuracy, efficiency, and collaboration to meet individual and team production goals. If you are passionate about precision and quality in healthcare processes, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Create and manage cases using a proprietary case management system to ensure smooth workflow.</p><p>• Analyze CT scans for compliance with specific surgical protocols and standards.</p><p>• Utilize advanced software to segment CT scans and develop 3D anatomical bone models for robotic surgery.</p><p>• Design comprehensive pre-operative surgical plans for robotic-assisted hip and knee replacements.</p><p>• Conduct thorough reviews of CT segmentations and surgical plans to ensure accuracy in anatomical landmarks, implant sizes, and positioning.</p><p>• Upload finalized pre-plans to designated field personnel within required timelines.</p><p>• Maintain detailed documentation of all tasks and processes following established guidelines and methods.</p><p>• Adhere strictly to work instructions to produce consistent and high-quality results.</p><p>• Collaborate with team members to meet production targets and support department goals.</p><p>• Occasionally work overtime as needed to meet increased demand and deadlines.</p>
<p>We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist in Boca Raton, FL. In this role, you will play a critical role in delivering exceptional service to our customers. </p><p><br></p><p>Responsibilities:</p><p>• Engage with customers through various touch points and applications. </p><p>• Order placement –high volume multi-line and bulk ordering</p><p>• Research, validate and process claim requests,</p><p>• Act with an appropriate sense of urgency to resolve and satisfy customer needs and timelines.</p><p>• Serve the internal Sales team with customer needs and requests.</p><p>• Maintain client confidentiality and account security measures.</p><p>• Receive and accurately process all online requests for online account registrations.</p><p>• Communicate via email with customers.</p><p>• Communicate all Sales Leads with Sales in accordance with established criteria.</p><p><br></p>
<p>We are looking for an experienced Property Management professional to create a standardized operations procedure for a growing portfolio in the Multi-family Residential space. This person would be in charge of development and implementation of the company’s policies and procedures and will work closely with the Operations team and the President and on-site staff to meet the properties financial and budgeted goals as operational objectives. Supervises associates and maintenance of properties within assigned portfolio. Conducts regular visits to properties within their portfolio to assess areas of development & capital expenditures, including periodic inspections of vacant units. The ideal candidate has worked in the Multi-Family Residential industry and has extensive knowledge of Apartment rentals in Florida and how to keep renewals ang occupancy at optimization.</p><p><br></p><p><strong>THIS IS AN ONSITE ROLE IN OUR CORPORATE OFFICE IN CORAL GABLES </strong></p><p><br></p><p>Bonus points for candidates that have experience in Yardi software, and have used affiliated platforms such as Rent Cafe, or related applications.</p><p><br></p><p>Experience: Minimum of 5 or more years’ experience as a Property Manager in a multi-family environment and at least 3 years’ experience as a Regional Manager in the multi-family industry is required. Proficient with computers (Word and Excel), YARDI, Internet, and other relevant applications are required. A high school diploma or equivalent is required. CAM, ARM or CCRM designations are a plus as is a college degree. Experience with affordable housing, Low-Income Tax Credit</p><p><br></p><p>• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.</p><p>• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</p><p>• Ability to write routine reports and correspondence.</p><p>• Ability to speak effectively before groups of customers or employees of organization.</p><p>• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.</p><p>• Ability to deal with problems involving several concrete variables in standardized situations.</p><p>• Ability to interact well with co-workers, supervisors, prospects, residents, vendors, contractors, and the public in a professional and pleasant manner.</p><p>• Above average organizational and verbal skills.</p><p>• Strong customer service skills.</p><p>• Possess leadership skills.</p><p>• Ability to work in a fast-paced environment</p><p><br></p><p><strong>QUALIFIED AND INTERESTED CANDIDATES PLEASE APPLY TO THE POST AND REACH OUT TO STEFANIE FURNISS at 786-897-7903 </strong></p>
We are looking for a dedicated AR/Collections Specialist to join our team in Palm Beach Gardens, Florida. In this Contract-to-permanent role, you will focus on managing customer accounts, ensuring timely collections, and maintaining excellent customer relationships. This position requires collaboration with internal teams and provides opportunities to contribute to process improvements while achieving organizational goals.<br><br>Responsibilities:<br>• Monitor assigned customer accounts and follow up diligently on overdue invoices to ensure timely collections.<br>• Investigate and resolve customer disputes, payment discrepancies, and complaints in a detail-oriented and timely manner.<br>• Collaborate daily with Customer Service and Sales teams to address account-related issues and maintain smooth operations.<br>• Build and nurture positive relationships with key customers to foster trust and communication.<br>• Maintain accurate and up-to-date customer account records, documenting all collection activities.<br>• Identify and escalate high-risk accounts or uncollectable debts to management for further action.<br>• Review accounts daily to assess order release decisions and ensure compliance with credit policies.<br>• Monitor customer credit limits and recommend adjustments when necessary to minimize financial risk.<br>• Participate in month-end and quarter-end activities, ensuring all accounts are accurately reconciled.<br>• Support management with various projects and contribute to service improvement initiatives as needed.
We are looking for a detail-oriented Administrative Assistant to join our team in Miami Beach, Florida. In this long-term contract position, you will play a vital role in ensuring efficient front desk operations while providing exceptional support to both staff and patients. This role requires strong organizational skills and the ability to handle administrative tasks with professionalism and discretion.<br><br>Responsibilities:<br>• Welcome patients upon arrival and assist them with the check-in process.<br>• Maintain an organized and tidy reception and front desk area.<br>• Address patient inquiries regarding appointments and instructions with clarity and professionalism.<br>• Collect payments and ensure patient information is accurately updated.<br>• Manage patient files, perform basic record-keeping, and support staff with administrative tasks.<br>• Prepare charts and collaborate with the team on various office tasks.<br>• Keep track of office supplies and ensure medical inventory is well-organized.<br>• Adhere to organizational policies to safeguard patient confidentiality and privacy.
We are looking for a skilled Communication Specialist to join our team in Juno Beach, Florida. In this long-term contract role, you will play a pivotal part in developing and executing communication strategies that align with business objectives. Your expertise in crafting compelling messages and utilizing analytics will be essential in delivering impactful campaigns and fostering effective collaboration with clients and stakeholders.<br><br>Responsibilities:<br>• Develop and implement comprehensive communication plans to support organizational goals and initiatives.<br>• Create and refine content for various channels to ensure alignment with brand voice and audience engagement.<br>• Coordinate project timelines, deliverables, and approvals to maintain seamless campaign execution.<br>• Collaborate with internal teams and external vendors to ensure consistent and high-quality branding.<br>• Monitor and analyze campaign performance metrics to identify opportunities for improvement and optimize results.<br>• Utilize AI and automation tools to enhance content creation, streamline processes, and improve efficiency.<br>• Conduct market research and analytics to inform communication strategies and key messaging.<br>• Maintain strong relationships with clients and colleagues, ensuring open and effective communication.<br>• Execute tasks with precision and organization, adhering to established processes and deadlines.<br>• Provide support for other marketing and communication functions as required.
<p>We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.</p><p> </p><p>Key Responsibilities:</p><ul><li>Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.</li><li>Assist users with Windows 11 installation, configuration, and maintenance.</li><li>Manage and support user accounts and access through Azure Active Directory (Azure AD).</li><li>Utilize Entra for identity and access management tasks.</li><li>Respond to service desk tickets, emails, and calls promptly and professionally.</li><li>Document issues, resolutions, and maintain accurate records of support activities.</li><li>Collaborate with other IT team members to resolve complex issues and improve service delivery.</li><li>Educate end-users on best practices for utilizing IT resources and tools.</li><li>Maintain up-to-date knowledge of emerging technologies and best practices in IT support.</li></ul><p><br></p>
<p>We are looking for a detail-oriented and proactive Contract Administrator II to join our team on a long-term contract basis in Miramar, FL. This position requires a strong background in business analysis and the ability to manage complex contractual processes effectively. You will play a key role in ensuring compliance, supporting operational planning, and contributing to financial and administrative tasks.</p><p><br></p><p>Responsibilities:</p><p>• Manage and monitor contracts to ensure compliance with regulations and organizational standards.</p><p>• Prepare and review financial documents, including purchase orders and payment processing reports.</p><p>• Collaborate with internal teams and suppliers to coordinate deliveries and component selections.</p><p>• Utilize SAP R/3 to track operations, report progress, and maintain accurate records.</p><p>• Develop and implement collection processes to streamline paperwork and ensure timely payments.</p><p>• Provide training and guidance to team members on compliance and operational procedures.</p><p>• Analyze data to perform ad hoc financial tasks and generate insightful reports.</p><p>• Engage in planning activities to support organizational goals and improve efficiency.</p><p>• Ensure proper specification and engineering documentation for contracts.</p><p>• Maintain effective communication and leadership to drive successful project outcomes.</p>
<p>Description</p><p>A Miami-based startup revolutionizing how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration — making them faster, easier, and stress-free through our marketplace of trusted couriers.</p><p><br></p><p>Located in the heart of <strong>Brickell, </strong> building a world-class team that blends technology, empathy, and efficiency to redefine the customer experience.</p><p><br></p><p>Role Overview</p><p>90% of customer interactions are managed by our AI platform. You’ll join a dedicated team of about 25 specialists who focus on high-impact human interactions — assisting customers through escalations, ensuring satisfaction, and identifying opportunities to improve the overall experience.</p><p><br></p><p>As a Customer Success Representative, you’ll act as the bridge between customers and our AI systems — providing guidance, empathy, and follow-through. You’ll handle outbound calls, ensure smooth application processes, and proactively support customers to help them complete their services successfully.</p><p>Requirements</p><p>Responsibilities</p><ul><li>Manage AI-assigned escalations and follow-ups, resolving customer needs quickly and compassionately.</li><li>Guide customers through government service applications (passports, visas, registrations, etc.).</li><li>Build trust and confidence through proactive communication and issue resolution.</li><li>Identify patterns or feedback to help improve AI workflows and user experience.</li><li>Collaborate with teammates and product teams to refine tools and processes.</li><li>Maintain accuracy, empathy, and professionalism on every call.</li></ul><p><br></p><p><br></p><p>Compensation & Benefits</p><p><strong>Salary: $40,000–$50,000 per year (based on experience)</strong></p><p>Parking pass provided</p><p>Complimentary breakfast and snacks</p><p> Growth opportunities within a high-performing startup</p><p> Aetna Health, Vision, and Dental Insurance</p><p><br></p><p><strong>QUALIFIED CANDIDATES APPLY AND REACH OUT TO 786-897-7903</strong></p>
<p>Robert Half is partnering with a busy and reputable medical office that is seeking a <strong>Bilingual Medical Receptionist</strong> to join their team. This is an excellent opportunity for someone who is organized, patient-focused, and able to thrive in a fast-paced healthcare environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Greet patients, answer phones, and manage high-volume front desk operations</li><li>Schedule and confirm patient appointments</li><li>Check patients in and out and verify insurance information</li><li>Maintain accurate patient records and update EMR systems</li><li>Assist patients with questions, forms, and follow-up requests</li><li>Communicate with clinicians, medical assistants, and office management</li><li>Provide exceptional customer service in English and Spanish</li></ul><p><br></p><p><br></p>
<p>We are looking for a detail-oriented and proactive Logistics Coordinator to support daily supply chain operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can manage multiple moving parts with accuracy.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate inbound and outbound shipments</li><li>Communicate with carriers, vendors, and customers to ensure timely delivery</li><li>Track shipments and update internal systems with accurate status information</li><li>Prepare shipping documents such as BOLs, packing lists, and invoices</li><li>Maintain inventory records and assist with cycle counts</li><li>Resolve transportation issues or delays with urgency</li><li>Schedule pickups and deliveries with carriers</li><li>Support logistics team with reporting, data entry, and administrative tasks</li><li>Ensure compliance with company policies and transportation regulations</li></ul><p><br></p><p><br></p>
<p>We’re seeking an organized, energetic, and professional Front Desk Coordinator to serve as the face of our company. This role is perfect for someone who enjoys interacting with people, keeping operations running smoothly, and supporting administrative needs across the office.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist visitors, clients, and vendors with a positive and professional attitude</li><li>Manage incoming calls and route them appropriately</li><li>Maintain a clean, organized, and welcoming front desk and lobby area</li><li>Schedule appointments, meetings, and conference room usage</li><li>Handle incoming/outgoing mail and package distribution</li><li>Assist with onboarding tasks for new employees (badges, forms, welcome packets)</li><li>Support administrative tasks such as data entry, filing, scanning, and updating records</li><li>Coordinate office supplies and place orders as needed</li><li>Assist with company events or meetings as requested</li></ul><p><br></p>
<p>We’re looking for a friendly, organized, and reliable Receptionist to serve as the first point of contact for visitors and callers. This role is ideal for someone who enjoys helping others, staying organized, and keeping daily office operations running smoothly.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist visitors in a welcoming and professional manner</li><li>Answer and direct incoming calls</li><li>Manage front desk email inbox and respond to inquiries</li><li>Maintain reception area cleanliness and organization</li><li>Schedule appointments, meetings, and conference room use</li><li>Receive, sort, and distribute mail and packages</li><li>Assist with basic administrative tasks (data entry, filing, scanning, etc.)</li><li>Support office staff with additional duties as needed</li></ul><p><br></p>
We are looking for a detail-oriented and personable Receptionist to join our team on a contract basis in Miami, Florida. This role involves managing front-desk operations, providing excellent customer service, and supporting administrative tasks to ensure smooth office functioning. The ideal candidate will bring strong organizational skills and a friendly demeanor to create a welcoming environment for clients and visitors.<br><br>Responsibilities:<br>• Answer and direct incoming phone calls to the appropriate personnel, ensuring clear and precise communication.<br>• Welcome and assist visitors, clients, and customers upon arrival, creating a positive first impression.<br>• Coordinate and maintain conference room schedules, ensuring efficient use of meeting spaces.<br>• Organize and manage travel arrangements and calendars to support team operations.<br>• Handle supply orders and maintain inventory to ensure the office is well-equipped.<br>• Take accurate messages and relay them promptly to the relevant staff.<br>• Perform basic receptionist duties, including e-filing and maintaining records.<br>• Assist with administrative tasks as needed to support the team.<br>• Foster a detail-oriented and organized front desk environment.<br>• Uphold confidentiality and integrity in all interactions.
<p>We have an exciting opportunity for a client of mine seeking for a Treasury Manager. Great office culture and tons of room for growth. </p><p>Skills needed are:</p><p><br></p><ul><li>Managing cash flow operations with support </li><li>Ensuring proper allocation of overhead charges</li><li>Helping with financial planning and modeling </li><li>Assisting with the preparation of operating budgets</li><li>Supporting communication with financial Institution</li><li>Analyzing, interpreting and communicating cost and expense variances to management</li><li>Evaluating borrowing structures to ensure competitive funding costs</li><li>Supporting with building processes and best practices </li><li>Verifying cost allocations according to company procedures</li><li>Open to Entry level candidates as well with Treasury exp</li></ul><p>If you are interested in hearing more about this position, please call me 786-393-4588 or email Janet.Silva@roberthalfcom </p>
We are looking for a dedicated and bilingual Receptionist to join our team in Miami, Florida. In this role, you will serve as the first point of contact for visitors and callers, ensuring a welcoming and organized environment. This is a Contract to permanent position within a non-profit organization, offering an excellent opportunity to grow your career while contributing to meaningful work.<br><br>Responsibilities:<br>• Welcome and assist visitors, ensuring a positive first impression.<br>• Answer and manage a multi-line phone system, directing calls efficiently.<br>• Respond to inbound calls and provide accurate information or route inquiries appropriately.<br>• Maintain a clean and organized front desk area.<br>• Handle basic administrative tasks such as scheduling and filing.<br>• Ensure communication is clear and effective in both English and Spanish.<br>• Monitor and manage office supplies inventory for the front desk.<br>• Collaborate with team members to support daily operations.
<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p><br></p>
<p>We are looking for a detail-oriented and proactive Executive Assistant to join our team in Boca Raton, Florida. This position offers an exciting opportunity to support the growth and operations of a dynamic financial planning office. You will play a key role in ensuring high-quality client service and smooth day-to-day operations, working closely with lead advisors and clients.</p><p><br></p><p>Responsibilities:</p><p>• Prepare for and participate in client meetings by utilizing integrated software tools and systems.</p><p>• Execute follow-up tasks such as trades, account setup, and money movements after client meetings.</p><p>• Address and resolve issues with the corporate office to maintain seamless operations.</p><p>• Respond to client inquiries and provide account-related information within compliance guidelines.</p><p>• Organize and manage client files and records according to retention policies.</p><p>• Assist with marketing support by coordinating client appreciation events, seminars, and mailings.</p><p>• Schedule client and prospect appointments, ensuring effective time management for advisors.</p><p>• Handle office maintenance tasks, including ordering supplies, managing mail, and setting up technology.</p><p>• Provide recommendations for optimizing tools and processes to improve efficiency.</p><p>• Perform other allowable duties assigned by advisors, including occasional personal tasks.</p>
<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p><br></p>
<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p><br></p>
