<p>A mission-driven organization is seeking compassionate and dependable Customer Service Helpline Counselors to support individuals in need of critical assistance. This role is ideal for professionals who can remain calm under pressure and provide empathetic support during high-stress situations.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Answer incoming helpline calls from individuals seeking critical support</li><li>Provide calm, empathetic, and professional assistance during emotionally intense situations</li><li>Accurately document calls and maintain confidential records</li><li>Assess caller needs and follow established protocols and resources</li><li>De-escalate situations when necessary and escalate concerns appropriately</li><li>Collaborate with supervisors and team members to ensure quality support</li></ul><p><br></p>

<p><strong><u>Requirements:</u></strong></p><ul><li>Bachelor’s degree in Psychology (required)</li><li>Strong communication and active listening skills</li><li>Ability to remain composed, empathetic, and professional in crisis situations</li><li>Previous helpline, counseling, call center, or customer service experience preferred</li><li>Comfortable working varied shifts, including overnights, weekends, and holidays</li><li>Strong computer skills with accurate documentation and data entry</li><li>Ability to maintain strict confidentiality and follow established policies</li></ul><p><br></p><p><strong><u>Training & Schedule:</u></strong></p><ul><li>First 90 days: Mandatory in-person training</li><li>After training: Remote or hybrid schedule available</li><li>Multiple shifts available, including overnight hours</li></ul><p><br></p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>