<p>Our client is seeking a <strong>Senior Service Desk Technician</strong> to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on <strong>customer service excellence, problem resolution, and continuous improvement </strong>within the IT environment.</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><p><br></p><p><strong>Advanced Support</strong> – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.</p><p><strong>Customer Service</strong> – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.</p><p><strong>Reporting & Documentation</strong> – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.</p><p><strong>Continuous Learning</strong> – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.</p>
We are looking for a dedicated Help Desk Analyst to join our team on a long-term contract basis. This role is based in New York, New York, and offers an exciting opportunity to provide technical support and assistance to end users. The ideal candidate will excel in troubleshooting and resolving technical issues, ensuring smooth daily operations.<br><br>Responsibilities:<br>• Provide end-user support by addressing technical issues and resolving service desk tickets efficiently.<br>• Troubleshoot and resolve problems related to Microsoft Windows 10 and other operating systems.<br>• Manage and maintain Active Directory accounts, including password resets and user access.<br>• Assist with basic troubleshooting of hardware, software, and network connectivity issues.<br>• Configure and support multi-factor authentication systems such as Cisco Duo.<br>• Document and track all support requests to ensure timely resolution and follow-up.<br>• Collaborate with team members to identify recurring issues and implement solutions.<br>• Deliver exceptional customer service while communicating technical solutions clearly to non-technical users.<br>• Ensure all support activities comply with established company policies and procedures.
The Service Desk Analyst is responsible to provide courteous, accurate and prompt support to our internal customers. This positions day-to-day activities include utilizing technical troubleshooting skills to solve technical incidents, requests and problems in addition to systematically answering phone calls, voicemail, responding to email, conducting online chat and face-to-face desk-side support. The Service Desk Analyst provides clear documentation of each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department. <br><br>Responding to requests for help from customers.<br>Troubleshooting and resolving difficult technical issues effectively and efficiently.<br>Prioritizing, evaluating, resolving and escalating calls as required.<br>Providing appropriately detailed and timely follow-up support with customers.<br>Submitting accurate and well-documented solutions consistently for inclusion in the knowledge base.<br>Recording every interaction with a customer into the service management system.<br>Instructing customers in the use of hardware, software and manuals.<br>Configuring and distributing hardware and software to customers in a timely manner.<br>Installing hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers’ machines.<br>Loading specified software packages such as operating systems, word processing and all proprietary software programs into personal computers.<br>Configuring and troubleshooting network hardware and communication equipment, operating systems and personal computers.<br>Interacting with Active Directory for Moves, Adds, and Changes.<br>Configuring and maintaining VDI pools and troubleshooting issues with VDI.<br>Entering commands and observing system functions to verify correct system operation.<br>Recommending or performing minor remedial actions to correct problems identified.<br>Providing updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication<br>Monitoring new technologies and/or updates required to support the various systems currently in operation.<br>Self-assigning and monitoring progress of work, reporting progress to the Service Desk Manager on a regular basis.<br>Be on call for after-hours coverage as listed on a rotation schedule or as needed.<br>Maintaining medical confidentiality.<br>Performing miscellaneous duties as assigned as assigned by management.<br><br>QUALIFICATIONS<br><br>Ability to follow instructions and respond to managements’ directions accurately.<br>Proven skills in advanced computer troubleshooting, analysis, critical thinking and problem solving skills.<br>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.<br>Demonstrated skills in accuracy and thoroughness paying close attention to detail. Looks for ways to improve and promote quality and monitors own work to ensure quality...
We are looking for a dedicated Help Desk Analyst to join our team in East Hartford, Connecticut. In this long-term contract role, you will provide technical support across a variety of platforms, including Android devices, Apple products, and enterprise systems. This is a fantastic opportunity to utilize your expertise in troubleshooting and configuration while contributing to the efficiency and reliability of IT operations.<br><br>Responsibilities:<br>• Provide technical support for Android devices, Apple products, and enterprise systems, ensuring timely resolution of issues.<br>• Configure, deploy, and manage devices and applications across various platforms.<br>• Troubleshoot network and system issues related to Cisco and Citrix technologies.<br>• Assist users with hardware and software challenges on Mac computers and other devices.<br>• Maintain accurate documentation of configurations, deployments, and resolutions.<br>• Collaborate with team members to improve IT processes and user experiences.<br>• Monitor system performance and implement proactive measures to minimize downtime.<br>• Educate end-users on best practices for device and application usage.<br>• Respond to help desk tickets and prioritize tasks based on urgency and impact.<br>• Perform regular updates and patches to ensure system security and stability.
We are looking for a skilled Help Desk Analyst to join our team in New York, New York. In this role, you will provide technical support to ensure smooth operations across various systems and platforms. This is a long-term contract position offering the opportunity to work in a dynamic environment and contribute to the success of both on-site and remote teams.<br><br>Responsibilities:<br>• Deliver Tier 1-2 technical support for macOS and Windows systems, with a focus on a Mac-dominant environment.<br>• Effectively manage and resolve support tickets using ServiceNow.<br>• Utilize Jamf to administer and maintain macOS endpoints.<br>• Provide technical assistance to the New York office and remote teams.<br>• Collaborate with IT leadership and cross-functional teams to enhance service consistency.<br>• Uphold high standards of customer service while addressing technical issues promptly and efficiently.
We are looking for an experienced IT Service Desk Administrator to join our team in New York, New York. In this Contract-to-Permanent role, you will provide technical support and troubleshooting for end-users, ensuring smooth operation of IT systems and devices. This position requires a strong background in desktop support, network troubleshooting, and a variety of IT tools and platforms.<br><br>Responsibilities:<br>• Provide comprehensive technical support for hardware, software, and network-related issues.<br>• Manage and resolve tickets through the ServiceNow platform, ensuring timely follow-up and resolution.<br>• Troubleshoot and support mobile devices, including Apple and Android systems.<br>• Perform network troubleshooting to identify and resolve connectivity issues.<br>• Administer and maintain Active Directory, including user account management.<br>• Support and maintain printers, ensuring functionality and addressing any technical problems.<br>• Assist in the setup, configuration, and maintenance of Microsoft products and applications.<br>• Follow ITIL processes to deliver high-quality service management.<br>• Collaborate with team members to improve IT support processes and end-user satisfaction.
We are looking for a skilled Help Desk Analyst to join our team in New York, New York. In this role, you will provide essential technical support for both Mac and Windows systems, ensuring seamless operations for office and remote teams. This is a long-term contract position ideal for someone who thrives in a dynamic environment and takes pride in delivering high-quality customer service.<br><br>Responsibilities:<br>• Deliver Tier 1-2 technical support for Mac and Windows systems, with a primary focus on macOS environments.<br>• Manage and resolve service desk tickets efficiently using ServiceNow.<br>• Utilize Jamf to oversee and support macOS endpoints effectively.<br>• Provide technical assistance to both office-based and remote teams, ensuring uninterrupted operations.<br>• Collaborate with IT leadership and other departments to maintain consistent and reliable service delivery.<br>• Uphold exceptional standards of customer service, ensuring timely responses to technical issues.<br>• Troubleshoot and resolve issues related to Active Directory and Windows 10 systems.<br>• Document recurring technical problems and propose solutions to enhance system efficiency.
We are looking for an experienced IT Support Specialist to join our team in New York, New York. This long-term contract position offers an opportunity to work in a dynamic non-profit environment where your technical expertise and customer service skills will make an impact. The role requires flexibility, as it involves in-person support four days a week and a 32-hour work schedule.<br><br>Responsibilities:<br>• Provide hands-on technical support for Mac computers, including troubleshooting hardware and software issues.<br>• Manage and resolve helpdesk tickets efficiently using a ticketing system.<br>• Deliver exceptional customer service by addressing user concerns and ensuring a smooth IT experience.<br>• Work independently to diagnose and resolve technical problems with minimal supervision.<br>• Collaborate with team members to ensure seamless IT operations and support.<br>• Maintain accurate documentation of technical issues and resolutions.<br>• Assist in onboarding and training users on system functionalities as needed.<br>• Adapt to changing schedules and priorities to meet organizational needs.
Key Responsibilities<br>Act as a trusted IT advisor to New York office employees, providing expert support and guidance across all levels.<br>Deliver responsive and effective support for Windows 11, Office 365, and collaboration tools including Microsoft Teams.<br>Administer and maintain Microsoft cloud services including Azure, Intune, Exchange Online, Defender, and Entra ID.<br>Manage service desk tickets, ensuring timely resolution and high-quality user experience.<br>Monitor and maintain the performance and availability of servers, storage, databases, and communication systems.<br>Troubleshoot and resolve LAN/WAN connectivity issues; escalate to vendors when necessary.<br>Support Cisco networking infrastructure and ensure reliable network operations.<br>Maintain IT security protocols, including firewall management, anti-virus protection, and access control.<br>Perform patch management, system installations, and configuration of Windows servers and desktops.<br>Maintain accurate technical documentation and contribute to IT policy and procedure updates.<br>Lead inventory management for IT assets, ensuring accurate records and best practices.<br>Required Skills & Experience<br>2–4 years of experience in IT operations or system administration.<br>Proficiency in:<br>Windows 11, Office 365, Azure, Intune, Exchange Online, Defender, Entra ID<br>Cisco Networking, LAN/WAN infrastructure<br>Network protocols including TCP/IP, DNS, DHCP<br>Strong troubleshooting and diagnostic skills across hardware, software, and cloud environments.<br>Excellent communication and customer service skills, with the ability to support executive-level users.<br>Experience with firewall technologies (SonicWALL preferred) and endpoint protection.<br>Ability to work independently and collaboratively in a fast-paced, detail oriented environment.
<p>We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support. </p><p><br></p><p>Responsibilities</p><p>• Provide comprehensive Level 1 and 2 desktop and software support to staff</p><p>• Manage user and asset tasks effectively</p><p>• Monitor work emails even after office hours to respond to any emergencies promptly</p><p>• Participate actively in global IT projects to ensure seamless execution</p><p>• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution</p><p>• Maintain detailed documentation of all procedures and infrastructure</p><p>• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks</p><p>• Provide support via e-mail, phone, and in-person, escalating issues when necessary.</p>
<p><strong><em><u>This is a PART-TIME ROLE!!</u></em></strong></p><p><br></p><p><strong>Shift Schedule:</strong></p><ul><li>Part-time: Tuesday, Wednesday, and Thursday</li><li>Hours: 7:30 AM – 4:30 PM</li><li>Schedule based on busy office days</li></ul><p><strong>Job Summary:</strong></p><p>The Workplace Experience Coordinator provides exceptional front-of-house services to employees and guests. This role ensures a welcoming and professional environment by managing reception services, wayfinding, lobby appearance, visitor tracking and reporting, refreshments, campus tours, meeting support, and various workplace services as needed.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Warmly greet all employees and visitors entering the facility.</li><li>Answer phone calls in a professional and friendly manner.</li><li>Manage and maintain accurate records and logs of service requests.</li><li>Provide timely and thorough responses to employee and visitor inquiries.</li><li>Coordinate and confirm recreational, dining, and business activities.</li><li>Represent the Workplace Concierge team as the point-of-contact for the facilities team.</li><li>Follow and support property-specific security and emergency procedures.</li><li>Respond calmly and efficiently to emergency situations and make appropriate notifications.</li><li>Assist with mail and package handling, including shipping and cleaning support.</li><li>Provide support with event coordination including setup, breakdown, and delivery of supplies.</li><li>Assist with onboarding and workplace services such as office supplies and maintenance work orders.</li></ul><p><br></p>
<p><strong>*Permanent* Tax Administrative Assistant</strong></p><p> <strong>Location:</strong> New Haven, CT (Onsite, Full-Time)</p><p> <strong>Salary:</strong> $60,000–$70,000 (paid hourly) -Depending on Experience</p><p><br></p><p><br></p><p><br></p><p>We are currently seeking a dedicated <strong>Tax Administrative Assistant</strong> to join our client's team in <strong>New Haven, CT</strong>. This is a <strong>full-time, onsite</strong> role offering a blend of front desk responsibilities and critical back-end administrative support for the firm's tax professionals.</p><p>As one of the first point of contact for clients, you’ll play a key role in representing the firm’s professionalism and customer-first approach, while also managing sensitive tax-related documentation with accuracy and discretion.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Front Desk Duties:</strong></p><ul><li>Answer and route incoming phone calls professionally</li><li>Greet clients and visitors with a welcoming demeanor</li><li>Assist clients with general inquiries and follow-up items</li><li>Manage appointment scheduling and client check-ins</li></ul><p><strong>Administrative & Back-End Support:</strong></p><ul><li>Collect, organize, and verify tax documents for preparers</li><li>Maintain client records and ensure accurate data entry</li><li>Utilize Microsoft Excel to manage and track financial data</li><li>Support office operations and help ensure deadlines are met</li></ul><p><br></p><p><strong>Qualifications:</strong></p><ul><li><strong>3+ years of administrative experience</strong> in a professional office setting </li><li>Strong proficiency in <strong>Microsoft Excel</strong> is required</li><li>High attention to detail with the ability to manage multiple priorities</li><li>Adaptable and comfortable in a <strong>fast-paced environment</strong></li><li>Excellent communication and organizational skills</li><li>Experience in a tax or financial services environment is a plus</li></ul><p><br></p><p><strong>Compensation/Benefits/Highlights:</strong></p><ul><li>Competitive salary based on experience ($60K–$70K)</li><li>Full benefits package including 401k</li><li>Supportive, employee-focused work culture</li><li>Opportunity for long-term stability and professional growth</li></ul><p><br></p><p><strong>To Apply:</strong></p><p> Please submit your resume here or email to Daniele.Zavarella@roberthalf com!</p>
<p>We are looking for a dedicated and personable Patient Engagement Customer Service Representative to join our team. In this Contract-to-permanent position, you will play a key role in supporting patients by addressing their inquiries and ensuring a seamless customer service experience. This is an excellent opportunity to bring your communication skills and problem-solving abilities to the healthcare industry. </p><p><br></p><p>** two weeks of training M-F 9-5 then the shift is 12pm-8pm</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound calls, addressing patient inquiries and concerns with professionalism and empathy.</p><p>• Make outbound calls to follow up on patient needs and provide timely updates.</p><p>• Accurately process and manage order entries, ensuring all details are documented correctly.</p><p>• Collaborate with team members to resolve customer issues and provide solutions.</p><p>• Maintain a thorough understanding of company policies and procedures to deliver consistent and accurate information.</p><p>• Utilize call center tools and systems to track and manage customer interactions.</p><p>• Uphold a high standard of service quality to enhance the patient experience.</p><p>• Identify opportunities for process improvements to streamline customer service operations.</p><p>• Communicate effectively with patients, healthcare providers, and internal teams to ensure a cohesive approach.</p><p>• Adhere to company guidelines and compliance standards in all interactions.</p>
Customer Support Coordinator<br>First point of contact to greet customers, clients, vendors and employees via phone, email, virtual conferencing and/or in-person and direct them to the appropriate person or department. Strong professional verbal and written communication skills required to provide the best possible first impression and ensure a positive experience. Assist Customer Service team and other staff members with administrative tasks including data entry and general email distribution as well as other duties as needed.<br>RESPONSIBILITIES: <br>• Professionally and effectively communicate and greet customers, clients, vendors and employees via phone, email, virtual conferencing and/or in-person and direct them to the appropriate person or department. Take messages and provide basic information to callers as needed.<br>• Screen and distribute general email and voicemail inquiries to appropriate person or department.<br>• Assist Customer Service team with data entry related to orders, customer account records and RMA’s.<br>• Assist with distributing RMA Repair estimates to customers, provide status updates and direct customer inquiries to the appropriate person or department as needed.<br>• Maintain office supplies for Customer Service teams.<br>• Monitor incoming faxes and route accordingly.<br>• Other duties or responsibilities as required<br>REQUIREMENTS:<br>• High School/GED, College preferred<br>• Minimum of 2 years of relevant Reception, Coordinator or Administrative experience in a Customer Service oriented environment preferred<br>• Individual contributor with general supervision<br>• Working knowledge of Microsoft Office Suite (Outlook, Excel, PowerPoint, Word)<br>• Knowledge of audio/ video conferencing systems i.e. Teams/Zoom preferred<br>• Knowledge of ACD telephony systems preferred<br>• General understanding of customer service principles and practices, including being attentive, empathetic and responsive.<br>• Ability to communicate technical information.<br>• Exceptional verbal and written communication skills to effectively communicate with customers, clients, vendors and employees.<br>• Ability to multitask and manage high volume phone calls and emails.<br>• Ability to handle conflict resolution or irate customers in a calm and professional manner to provide solutions or escalate accordingly.<br>• Flexibility and adaptability to changing circumstances, new technologies, processes and priorities.<br>• Strong ability to adapt quickly to department schedules and company’s changing needs.<br>• Strong prioritization skills required to quickly analyze a situation and determine best course of action or if escalation is required.<br><br>PHYSICAL REQUIREMENTS (lifting, maneuvering, standing, sitting, as applicable)<br>• Long hours sitting and using office equipment (Extended periods of sitting during the course of a typical workday/Greater than 4 hours? (use quantifiable numbers/no grey area)<br>• Must be able to remain in a stationary (stand or sit) position 75% of the working shift.<br>• Continually operates a computer and other office productivity machinery, such as copy machine, computer printer.<br>• Business Hours – Monday – Friday 8:30 am -5:30 pm
<p>We are looking for an experienced Customer Service Representative to join our client's dynamic team in Old Lyme, Connecticut. The ideal candidate will excel in managing customer interactions, processing orders, and maintaining detailed records with precision.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Handle inbound and outbound customer calls with professionalism, ensuring prompt and accurate responses to inquiries.</p><p>• Process customer orders efficiently using relevant systems and tools, maintaining accuracy and attention to detail.</p><p>• Manage communication through various platforms, including chat boxes and messaging systems, to provide timely support.</p><p>• Utilize Shopify and other systems to facilitate seamless order entry and tracking.</p><p>• Coordinate call flow effectively to maintain high levels of customer satisfaction.</p><p>• Perform data management tasks, including creating and updating records in Excel spreadsheets.</p><p>• Participate in onsite training sessions to gain a thorough understanding of company processes and tools.</p><p>• Collaborate with team members to ensure alignment on customer service goals and standards.</p><p>• Leverage expertise in J.D. Edwards or similar systems to streamline operations and enhance productivity.</p>
<p>Our client, a research-led, innovative, global pharmaceutical company, is looking for a senior corporate paralegal to join their team in Elmwood Park, NJ. </p><p><br></p><p>• Draft, review, and revise non-disclosure, vendor, service, and commercial agreements and other legal and corporate documents under the direction and supervision of attorneys.</p><p>• Draft, review, and prepare contract templates.</p><p>• Draft, review, and revise legal presentations, training materials, and other legal documents. </p><p>• Research and analyze statutes, regulations and other legal resources.</p><p>• Gather information and conduct research relative to legal issues under the direction and supervision of attorneys.</p><p>• Issue and track litigation holds under the direction and supervision of attorneys.</p><p>• Maintain electronic records database and physical files for all correspondence, business contracts and agreements and litigations.</p><p>• Ensure contract database tracker (Excel worksheet) and relevant contracts are complete and up-to-date. </p><p>• Interface and coordinate with internal and external stakeholders on agreements, as needed.</p><p>• Serve as custodian of Legal Department records.</p><p>• Lead and manage the collection of required information and data for transparency reporting.</p><p>• Draft, file and maintain Legal Department documents and Board of Director resolutions, agendas, minutes, and other documents.</p><p>• Assist in process improvement and resource development to meet current and future needs of Legal Department.</p><p>• Collaborate regularly with attorneys and internal stakeholders for assigned projects to find solutions to routine legal issues.</p><p>• Attend Legal Department and cross functional team meetings and draft meeting minutes.</p><p>• Provide administrative support to attorneys in the Legal Department and to the Board of Directors, such as scheduling meetings, arranging travel, preparing expense reports, preparing meeting minutes, drafting correspondence, tracking legal training and other organizational tasks, obtaining documents and signatures, and other tasks as needed.</p><p>• Act as subject matter expert for current e-billing system.</p><p>• Proactively manage all invoices for compliance with outside counsel guidelines and approve invoices pertaining to legal matters and litigations, checking for accuracy, cost center coding, and cost containment, and ensure invoices are approved and paid on time.</p><p>• Prepare budget status reports monthly or as needed, pertaining to outside counsel/vendor expenses; analyze actual and projected costs vs. budgeted amounts, including breakdown of costs by product, vendor, and other applicable categories.</p><p>• Prepare ad hoc budget reports as needed (e.g., spend for a particular vendor for a particular time frame).</p><p>• Notarize documents.</p>
<p><strong>About the Firm</strong></p><p>Our client is a reputable law firm recognized for its excellence in corporate and financial legal services. They pride themselves on fostering a collaborative and professional work environment with a strong commitment to client service and internal growth.</p><p> </p><p><strong>Position Summary</strong></p><p>We are seeking a highly organized and proactive <strong>Legal Secretary</strong> with <strong>3–5 years of experience</strong> supporting attorneys in a <strong>corporate or finance legal department</strong>. The ideal candidate will be skilled in managing a high-volume workload, handling confidential materials, and providing exceptional administrative and legal support. Legal Secretary will support 1 Partner and 2 Associates. </p><p> </p><p><strong>Reason for opening: </strong>Replacing another Legal Secretary </p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Provide direct support to attorneys in the Corporate and Finance departments.</li><li>Prepare, proofread, and revise legal documents including agreements, correspondence, and memos.</li><li>Manage attorney calendars, schedule meetings, and coordinate travel arrangements.</li><li>Handle client communications and maintain client files in accordance with firm policies.</li><li>File documents with various courts and government agencies as needed.</li><li>Assist with billing, time entry, and expense reporting.</li><li>Maintain confidentiality of all firm and client information.</li></ul><p> </p><p><br></p>
<p>We are looking for a skilled Inside Sales Representative to join our team in Woodland Park, New Jersey. This Contract-to-permanent position is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys connecting with customers to provide exceptional service. As part of the manufacturing industry, you will play a key role in ensuring customer satisfaction and contributing to sales growth.</p><p><br></p><p>Responsibilities:</p><p>• Engage with customers proactively to identify potential sales opportunities and recommend tailored products or services.</p><p>• Handle customer returns efficiently by presenting alternatives such as exchanges or other solutions.</p><p>• Utilize upselling and cross-selling techniques to enhance customer experience and drive revenue.</p><p>• Maintain an in-depth understanding of product features, company policies, and promotional campaigns to provide accurate information.</p><p>• Record all customer interactions and activities using designated organizational tools.</p><p>• Respond to inbound calls promptly, addressing customer inquiries and resolving issues effectively.</p><p>• Collaborate with the sales team to provide quotes and support inside sales efforts.</p><p>• Manage both inbound and outbound calls with professionalism and courtesy.</p>
We are looking for a detail-oriented and personable Receptionist to join our team in Stamford, Connecticut. In this contract position, you will play a key role in providing exceptional customer service and ensuring the smooth operation of front-desk activities. This is an excellent opportunity for individuals with strong organizational and communication skills.<br><br>Responsibilities:<br>• Greet and assist visitors with courtesy and professionalism.<br>• Answer and direct incoming phone calls to the appropriate departments.<br>• Manage appointment scheduling and maintain calendars efficiently.<br>• Perform general receptionist duties, including handling inquiries and correspondence.<br>• Support administrative tasks such as filing and data entry as required.<br>• Ensure the reception area remains organized and presentable at all times.<br>• Provide information and assistance to customers in a timely manner.<br>• Collaborate with other team members to enhance office operations.
<p>Our Client, a 3rd party logistics company, is looking for am Operations Manager with proven experience of a <strong>minimum of 5 </strong>years’ working in <strong>3rd Party Logistics/Warehousing Management/Transportation and Personnel Management.</strong></p><p>This role requires a strategic thinker with strong leadership skills, excellent problem-solving abilities, and a high level of accuracy in managing logistics operations, reporting, and personnel management. This position also requires frequent work and meetings in the warehouse and a successful candidate must be comfortable working in this environment. This is a <strong>direct hire</strong> position with <strong>benefits</strong> after an initial <strong>90 days</strong> waiting period, that includes paid sick/personal days, paid vacation days, paid holidays, health insurance (medical, prescription, dental, vision), life insurance, and 401K plan with Company’s match.</p><p><strong> </strong></p><p>Job Description:</p><p>Overseeing the entire night shift operations at different warehouse locations; and analyzing existing logistics performance metrics to identify areas of improvement.</p><p>• Work closely with our warehouse staff and warehouse management to motivate them and maintain a productive night shift team effectively.</p><p>• Support and mentor existing and new warehouse team leaders, supervisors, and managers.</p><p>• Assist with proper documentation when it comes to employees’ ongoing issues/situations related to their attendance/poor performance/productivity/personal conduct/overall attitude.</p><p>• Supporting management and Human Resources Department with completing all internals forms, warning reports, personal injury reports, property damage reports, employees’ change forms and more.</p><p>• Identify opportunities for improvement based on customer requirements, and analysis of activity and inventory data. Tracking/monitoring and analyzing KPIs.</p><p>• Analyze and support the existing warehouse material handling software/procedures, and lead on new software automation, and storage solutions to improve the logistics processes.</p><p>• Develop and implement logistics strategics to optimize our night shift warehouse operations.</p><p>• Prepare reports for Senior Executives/Upper Management on Logistics performance and challenges.</p><p>• Available to collaborate and meet frequently with internal teams and other warehouse managers to align the night shift operations with the Company’s goals.</p><p>• Understand our customers and operations context; generate broad support for new solutions to ensure success; implement, train, and support operational personnel. </p><p>• Ensure a safe working environment, enforce safety policies and procedures to maintain compliance with industry regulations, transportation regulations, OSHA regulations and all safety standards.</p><p>• Stay updated on industry trends and best practices in Logistics Management.</p><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in New Haven, Connecticut. In this long-term contract position, you will play a pivotal role in maintaining and optimizing desktop systems, ensuring seamless hardware and software functionality. This role is an excellent opportunity for someone who thrives in a hands-on technical environment within the healthcare industry.<br><br>Responsibilities:<br>• Provide comprehensive support for over 500 endpoints, addressing a wide range of issues including software installations and hardware repairs.<br>• Perform imaging of organizational and Entra machines to ensure proper configuration and deployment.<br>• Deploy and provide ongoing support for workstations and mobile devices.<br>• Assist with both in-person and virtual meeting setups, ensuring smooth operations.<br>• Troubleshoot and resolve issues related to desktop hardware and software.<br>• Utilize Active Directory to manage user accounts and permissions effectively.<br>• Maintain and upgrade systems to ensure compatibility with the latest versions of Windows 10.<br>• Collaborate with team members to improve processes and enhance overall efficiency.
<p>Are you organized, detail-oriented, and tech-savvy? Join our dynamic team as an Office Assistant in Shelton, Connecticut! This Contract-to-Permanent role is perfect for someone who thrives in a fast-paced environment, has strong multitasking skills, and excels in providing excellent customer service.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Customer Service:</strong> Provide exceptional support by handling inbound calls and promptly addressing customer inquiries.</li><li><strong>Data Management:</strong> Perform accurate and efficient data entry to maintain well-organized records.</li><li><strong>Clerical Support:</strong> Manage essential administrative tasks, including filing, document preparation, and general clerical duties.</li><li><strong>Phone System Management:</strong> Operate a switchboard system to manage up to ten phone lines simultaneously.</li><li><strong>Microsoft Office Expertise:</strong> Create and edit documents, spreadsheets, and presentations using the Microsoft Office Suite.</li><li><strong>Admissions Coordination:</strong> Work closely with the admissions department to support scheduling and streamline workflows.</li><li><strong>Accounting Software Support:</strong> Ensure proper utilization of accounting systems and assist with related tasks.</li><li><strong>Process Improvement:</strong> Collaborate with team members to enhance office procedures and maintain productivity.</li><li><strong>Tech Troubleshooting:</strong> Demonstrate tech-savviness by resolving minor technical issues and effectively navigating software tools.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Strong organizational skills with an ability to manage multiple priorities effectively.</li><li>Confidence in working with phone systems and handling multiple lines simultaneously.</li><li>Proficient in Microsoft Office Suite (Word, Excel, and PowerPoint).</li><li>Experience in data entry and administrative support is highly desirable.</li><li>A collaborative attitude and willingness to learn and adapt to new processes.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Administrative Assistant to join our team on a contract basis. This role is based in Brooklyn, New York, and offers an excellent opportunity to support daily office operations while enhancing efficiency and organization. The ideal candidate will excel at multitasking and delivering high-quality administrative services.</p><p><br></p><p>Responsibilities:</p><p>• Manage day-to-day administrative tasks to ensure smooth office operations.</p><p>• Answer and direct inbound calls with accuracy and a focus on excellent communication.</p><p>• Perform data entry tasks to maintain and update company records.</p><p>• Provide receptionist support, including greeting visitors and managing front desk activities.</p><p>• Coordinate meetings, appointments, and schedules for team members.</p><p>• Assist in preparing documents, reports, and presentations as needed.</p><p>• Maintain organized filing systems for easy access to records and information.</p><p>• Handle incoming and outgoing correspondence in a timely manner.</p><p>• Support various office projects and ensure deadlines are met.</p>
<p>Robert Half is seeking candidates who have a knack for leading with high standards, positively motivating others, and making critical decisions. We are looking for a Controller to work at a reputable not for profit organzation in the Melville area. In this role, you will be planning and directing all accounting operational functions, handling the accumulation and consolidation of financial data for internal and external financial statements, evaluating accounting and internal control systems, and leading departmental staff. In this role, it will be critical for you to lead with integrity and reliability and have the ability to manage self and others with urgency, practicality and accountability when providing client services. </p><p><br></p><p><br></p><p><br></p><p>- Work closely with executive team and partners to ensure that firm-wide operation is efficient and effective</p><p><br></p><p>- Support Finance Department initiatives, including software and systems implementation and other departmental or firm-wide improvements, through research, planning and implementation, as needed</p><p><br></p><p>- Prepare cash-flow reports, projecting cash needs at weekly and monthly intervals, daily cash management</p><p><br></p><p>- Oversee the activities of the finance department, such as accounts payable, billings & collections, and payroll</p><p><br></p><p>- Manage monthly and annual close of income statement and balance sheet, the reconciliations of accounts, and G/L analysis</p><p><br></p><p>- Manage the creation of and monthly monitoring of the annual budget and forecasts</p><p><br></p><p>- Each month, present executive committee and partners with financial reports</p><p><br></p><p>- Drive the timing for monthly billing and other cash management techniques to ensure the timely cash collection</p>
<p>Expanding New York City law firm is currently seeking a Bookkeeper. In this role, you will oversee financial transactions and ensure accuracy in accounts payable, accounts receivable, and bank reconciliations. This position offers an opportunity to work in a dynamic legal environment while contributing to the organization’s financial health.</p><p><br></p><p>Responsibilities:</p><p>• Manage and process accounts payable and accounts receivable transactions with precision and efficiency.</p><p>• Perform regular bank reconciliations to ensure accurate financial records.</p><p>• Utilize QuickBooks Online to maintain and update bookkeeping records.</p><p>• Prepare and execute wire transfers while adhering to company protocols.</p><p>• Monitor financial data to identify discrepancies and resolve them promptly.</p><p>• Provide timely and accurate financial reports to support decision-making.</p><p>• Collaborate with team members to streamline bookkeeping processes and improve efficiency.</p><p>• Ensure compliance with legal and regulatory standards in all financial transactions.</p><p>• Maintain organized records and documentation for auditing and reporting purposes.</p><p>• Assist with additional finance-related tasks as needed to support the department.</p>
