<p>We are seeking an experienced Administrative Assistant. This person will be required to complete all necessary administrative work and potential coordination work. This role is contract only.</p><p> </p><p><strong>Description</strong></p><ul><li>Provides administrative support to individuals and departments across the organization.</li><li>Manages diaries, appointments and maintain calendars for supervisory staff.</li><li>Handles correspondence, mails and documents, ensuring they reach intended recipients.</li><li>Arranges travel, accommodations, and manage expense reports.</li><li>Schedules and coordinate meetings, conferences, and special events.</li><li>Prepares and maintains various reports, logs, and data.</li><li>Serves as the point of contact for a team or a department.</li><li>Coordinates communications and disseminates information within the organization.</li><li>Maintains a filing system for important and confidential company documents.</li><li>Contributes to team effort by accomplishing related tasks as needed.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will provide support to both internal and external customers by delivering exceptional service and addressing their needs with professionalism. This is a long-term contract position, offering an opportunity to make a meaningful impact in the healthcare industry.<br><br>Responsibilities:<br>• Provide outstanding customer service by addressing inquiries and resolving issues in a timely and accurate manner.<br>• Maintain detailed and precise documentation of interactions and transactions to ensure compliance with company policies.<br>• Support patients by scheduling appointments, verifying authorizations, and assisting with claims or benefit-related questions.<br>• Identify and escalate sensitive or complex issues, such as financial, medical, or legal risks, following established protocols.<br>• Translate verbal communications into clear and concise written documentation as required.<br>• Collaborate with internal teams to ensure smooth operations and a positive customer experience.<br>• Assist in training new team members and supporting colleagues with administrative tasks when necessary.<br>• Monitor and meet performance metrics related to accuracy, quality, and attendance.<br>• Utilize various systems and tools, including Microsoft Office Suite, to efficiently manage tasks and resolve customer needs.<br>• Uphold the organization’s commitment to diversity, inclusion, and superior customer care.
<p>This role calls for a driven attorney who’s passionate about complex litigation and committed to delivering exceptional outcomes for clients. With cases that demand strategic thinking and impactful advocacy, you’ll work closely with a variety of partners across the firm’s portfolio — owning your work while operating within a supportive environment.</p><p>Whether you’re defending depositions or drafting motions, rest assured that your efforts will help small business owners fight for and protect their rights.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Litigation Lifecycle Management:</strong> Handle cases from pre-suit investigation through to trial or settlement.</li><li><strong>Draft & Argue:</strong> Prepare compelling motions, pleadings, discovery, and present arguments confidently in court.</li><li><strong>Deposition Experience:</strong> Conduct and defend depositions, ensuring seamless case progression.</li><li><strong>Client & Strategy Focus:</strong> Collaborate directly with clients and partners to strategize and lead litigation efforts.</li><li><strong>Courtroom Advocacy:</strong> Build impactful case narratives to deliver optimal outcomes for franchise-related disputes.</li></ul><p><br></p>
<p>A well-established and growing intellectual property law firm, known for its commitment to protecting innovation, is seeking a skilled <strong>Patent Attorney</strong> with a <strong>Mechanical Engineering background</strong> to join their collaborative team. If you are passionate about working with cutting-edge technologies in mechanical and electro-mechanical systems while delivering exceptional client service, this role may be the perfect fit.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Draft and prosecute U.S. and international patent applications for intricate mechanical and electro-mechanical systems.</li><li>Conduct patentability assessments, prior art searches, validity analyses, infringement analyses, and freedom-to-operate opinions.</li><li>Build and implement effective intellectual property strategies, including patent portfolio management and risk evaluations.</li><li>Collaborate closely with inventors, engineers, and legal colleagues to turn innovative concepts into high-quality patent applications.</li><li>Manage a sophisticated patent docket independently while meeting deadlines.</li><li>Conduct client consultations, provide legal insights, and undertake administrative duties as needed.</li></ul><p><br></p>
<p>We are seeking a dedicated and detail-oriented <strong>Litigation Paralegal</strong> to join a top-tier national law firm specializing in defending high-profile manufacturers across the automotive, pharmaceutical, medical device, and consumer product industries. With a reputation built on over 1,000 trials nationwide, our firm offers a dynamic and challenging environment for legal professionals to make an impact.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Draft, proofread, and edit legal documents, including correspondence, pleadings, and agreements.</li><li>Collaborate with attorneys to maintain forward momentum on litigation, proactively communicating updates and addressing case needs.</li><li>Manage discovery processes, including assisting with requests, subpoenas, and deposition preparation.</li><li>Conduct document review and analysis using technology platforms.</li><li>Organize and maintain case files using a document management system.</li><li>Assist with trial preparation, including compiling materials, coordinating witness logistics, and managing exhibits.</li><li>Review and analyze complex medical records to prepare chronologies.</li></ul><p><br></p>
<p>We are looking for an experienced Family Law Attorney to join our legal team in the North West Metro of the Twin Cities, Minnesota. This role involves providing expert legal counsel and representation in matters such as divorce, custody, guardianships, adoptions, and post-decree work. The ideal candidate will have a strong background in family law and a commitment to delivering exceptional client service.</p><p><br></p><p>Responsibilities:</p><p>• Represent clients in family law cases, including divorce, custody disputes, and guardianships/conservatorships.</p><p>• Draft legal motions, briefs, and other court documents with precision and attention to detail.</p><p>• Conduct thorough discovery processes to gather relevant evidence and information.</p><p>• Provide legal advice and guidance to clients on adoption processes and post-decree modifications.</p><p>• Advocate for clients in court proceedings, ensuring their rights and interests are protected.</p><p>• Maintain up-to-date knowledge of family law regulations and case precedents.</p><p>• Collaborate with colleagues and other professionals to develop legal strategies.</p><p>• Manage case files efficiently and ensure deadlines are met.</p><p>• Negotiate settlements and agreements that align with clients’ objectives.</p><p>• Build strong client relationships based on trust and effective communication.</p>
<p>We are looking for an experienced Human Resources (HR) Manager to join our team in Saint Paul, Minnesota. This role is essential in fostering a positive and productive workplace environment through strategic employee relations, engagement initiatives, and HR generalist functions. The ideal candidate will bring expertise in managing HR operations, ensuring compliance, and driving organizational development.</p><p><br></p><p>Responsibilities:</p><p>• Oversee employee relations processes, including investigations, conflict resolution, and disciplinary actions.</p><p>• Provide guidance to managers on performance management strategies and corrective actions.</p><p>• Ensure strict adherence to employment laws and organizational policies to maintain compliance.</p><p>• Collaborate with legal teams on employment claims and legal matters.</p><p>• Partner with managers to enhance team dynamics, morale, and engagement.</p><p>• Develop and deliver training programs aimed at leadership development and team engagement.</p><p>• Facilitate change management initiatives and support organizational transitions.</p><p>• Administer performance review systems and ensure their effective implementation.</p><p>• Design and implement HR policies, procedures, and training initiatives.</p><p>• Analyze HR metrics and provide actionable insights to improve organizational effectiveness.</p><p><br></p><p>Ideal candidates will have a Bachelors Degree in Human Resources, Business, or similar, with 3+ years of hands-on human resources experience, including extensive work in employee relations. Experience will be considered in lieu of degree.</p><p><br></p><p>This exciting opportunity is primarily remote, requiring 1 day/week onsite in St. Paul. Candidates must currently reside in the Twin Cities for consideration. Beginning pay is $79-83k, depending on qualifications. Please apply today with an up to date resume for consideration!</p>
<p>Robert Half's Contract Finance & Accounting team is looking for a Billing Clerk to take on an exciting job opportunity! The Billing Clerk will be responsible for creating invoices and credit memos, issuing them to customers and updating customer files. This position is located in Minneapolis.</p><p> </p><p>Responsibilities:</p><p> </p><p>- Issue invoices to customers</p><p>- Issue monthly customer statements</p><p>- Update customer files with issued invoices</p><p>- Process credit memos</p><p>- Update the customer master file with contact information</p><p>- Enter invoices into customer invoicing web sites</p>
<p>We are looking for an experienced Supply Chain Specialist to join our client's team in Saint Paul, Minnesota. In this long-term contract role, you will play a vital part in optimizing supply chain operations and ensuring seamless logistics processes. This position is ideal for someone with strong expertise in inventory management and procurement.</p><p><br></p><p>Responsibilities:</p><p>• Manage and monitor inventory levels to ensure adequate stock availability and prevent shortages.</p><p>• Develop effective sourcing strategies to optimize supplier relationships and procurement processes.</p><p>• Analyze inventory data to identify trends, improve forecasting, and enhance operational efficiency.</p><p>• Oversee the preparation and execution of purchase orders while ensuring compliance with company standards.</p><p>• Coordinate logistics and supply chain activities to streamline operations and minimize disruptions.</p><p>• Conduct annual and asset inventory audits to maintain accurate records and accountability.</p><p>• Track and report on inventory movements to ensure transparency and data accuracy.</p><p>• Collaborate with cross-functional teams to align supply chain processes with organizational goals.</p><p>• Identify opportunities for cost savings and process improvements within the supply chain.</p><p>• Ensure timely delivery of materials and products to meet production and customer needs.</p><p><br></p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration.</p>
We are looking for an experienced Accounts Receivable Manager to join our team on a contract basis. In this role, you will play a critical part in addressing a backlog and ensuring the accuracy of financial processes following a recent acquisition. This position offers the opportunity to work remotely and contribute to a short-term cleanup effort, with potential to transition into a longer-term role based on performance.<br><br>Responsibilities:<br>• Validate customer invoices to ensure accuracy before they are issued.<br>• Review billing terms and conditions to confirm alignment with customer contracts.<br>• Set up customer accounts and pricing accurately within the NetSuite system.<br>• Investigate and resolve discrepancies in billing and invoicing processes.<br>• Meet daily processing metrics and maintain high attention to detail.<br>• Analyze expense transactions to verify proper legal entity coding.<br>• Audit vendor contracts and services for compliance with expense allocations.<br>• Process adjustments and corrections in the accounting system as needed.<br>• Collaborate with project leadership to support stabilization efforts.<br>• Provide excellent customer service while addressing billing and payment inquiries.
<p>We are looking for an experienced Financial Analyst to join our team in the Blaine area.. In this role, you will apply your expertise in financial systems and data analysis to support strategic decision-making and drive organizational success. This position offers an opportunity to work in a dynamic environment where collaboration and innovation are highly valued. Seeking the following expertise:</p><p> Minimum <strong>5+ years of relevant experience</strong></p><ul><li><strong>Bachelor’s degree in Accounting</strong></li><li>Solid <strong>accounting foundation</strong></li><li>Proven <strong>global consolidation experience</strong></li><li>Familiarity with <strong>GAAP audit processes</strong></li><li>Strong system proficiency (e.g., <strong>NetSuite, Oracle, Great Plains</strong>, or similar)</li><li>Experience working with <strong>foreign entities</strong></li><li>Exposure to <strong>multi-entity environments</strong></li><li>Excellent <strong>communication and collaboration skills</strong></li><li>Detail-oriented, adaptable to ambiguity, and able to <strong>influence cross-functional teams</strong></li></ul><p>Salary up to $115K. This is a hybrid model. If you are interested please reach out to Steve Cashman on LinkedIn or call Steve at 612.446.5690.</p><p><br></p><p><br></p><p><br></p><p><br></p>
We are looking for an experienced Business Analyst to join our team in Minneapolis, Minnesota, on a Contract to permanent basis. In this role, you will work closely with stakeholders, cross-functional teams, and third-party vendors to analyze business processes and define requirements that drive impactful solutions. This position offers the opportunity to contribute to strategic initiatives while supporting customer projects and system integrations.<br><br>Responsibilities:<br>• Collaborate with stakeholders, developers, and vendors to gather, analyze, and document business processes and requirements.<br>• Work alongside Product Managers to define features, refine solutions, and ensure business objectives are met.<br>• Facilitate decisions across diverse stakeholder groups by developing a deep understanding of complex business domains.<br>• Break down features into actionable user stories and tasks to support backlog refinement and development.<br>• Identify risks, dependencies, and process gaps, proactively communicating them to relevant teams.<br>• Translate business needs into detailed user stories and acceptance criteria, ensuring solutions meet expectations.<br>• Participate in Agile ceremonies, including sprint planning, backlog grooming, and retrospectives, to maintain project momentum.<br>• Assist with testing efforts by creating and executing test cases, collaborating with QA teams to ensure quality.<br>• Monitor and administer configuration changes and enhancements for system integrations, including EDI and cXML transactions.<br>• Provide customer support for system processes, ensuring successful transaction processing and compliance with release levels.
<p>Robert Half's Legal Practice is partnering with a top boutique law firm that specializes in supporting bank and other lender clients in search of a top Attorney to join their litigation team focusing on the enforcement of loan documents, foreclosures, evictions, bankruptcies, and all aspects of state and federal court litigation.</p><p><br></p><p>The firm has excellent work / life integration, with Low Billable hour targets and great benefits including health, dental, PTO, and a hybrid flexible work schedule.</p>
<p>Robert Half is looking for an experienced and dedicated Relationship Manager to join a top-ranked Registered Investment Advisory firm. The ideal candidate will have an exceptional understanding of financial planning, investment strategy, and confidence in conveying client objectives to the team. This role offers an attractive salary of up to $95K annually, plus bonuses and benefits.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Establish and maintain strong, trusting relationships with high net worth and corporate clients.</li><li>Understand, articulate, and work towards client goals and objectives.</li><li>Collaborate with the team to design effective financial and investment options to meet client goals.</li><li>Maintain high levels of confidentiality and sensitivity in managing client information.</li></ul><p><br></p>
<p>We are seeking a proactive and detail-oriented Sales Operations Coordinator to join our client's team. This role serves as a key liaison between sales, marketing, and operations teams to ensure seamless communication, process efficiency, and alignment of business priorities. The ideal candidate thrives in a fast-paced environment, enjoys solving problems, and is passionate about supporting sales success through operational excellence. From managing corporate calendars and coordinating leadership meetings to preparing performance reports and supporting product launches, this role is essential in keeping our cross-functional teams connected, informed, and empowered.</p><p><br></p><p>Key Responsibilities:</p><p>• Serve as a trusted partner to the executive team and as a central liaison between sales, marketing, and operations to ensure smooth communication and alignment on priorities.</p><p>• Manage corporate calendar and coordinate leadership meetings, including preparing agendas, documenting meeting notes, and capturing key takeaways.</p><p>• Provide direct support to the sales team by assisting with managing co-op advertising requests and tracking customer-specific programs.</p><p>• Assist with tracking manufacturer programs, pricing updates, and promotions to ensure sales teams have current and accurate information.</p><p>• Monitor RMA processes and follow up with relevant stakeholders to ensure timely resolution and customer satisfaction.</p><p>• Help prepare and distribute sales reports, dashboards, and performance insights using tools like Smartsheet or Excel.</p><p>• Utilize Smartsheet to track projects and compile monthly job tracking reports to aid leadership in decision-making.</p><p>• Support product launches and sales initiatives by coordinating internal communications and ensuring readiness across departments.</p><p>• Assist with customer-facing communication templates and collateral in coordination with marketing and product teams.</p><p>• Manage SharePoint and update communication lists for product launches and manufacturer price changes to ensure timely information dissemination.</p><p>• Contribute to process improvements by identifying workflow gaps, develop and maintain SOPs to optimize operational productivity.</p><p>• Assist with managing social media content to promote organizational visibility.</p><p><br></p><p><br></p>
We are looking for an experienced and strategic financial leader to join our team as the VP/Director of Finance in Roseville, Minnesota. This position offers a dynamic mix of hands-on financial management and accounting duties, paired with opportunities to lead and drive organizational growth. As part of a private equity-backed company, you will play a critical role in shaping financial strategies, analyzing market data, and presenting insights to key stakeholders.<br><br>Responsibilities:<br>• Lead and oversee the organization’s financial operations, including budgeting, forecasting, and cash flow management.<br>• Prepare and present financial reports to private equity stakeholders, ensuring accuracy and strategic alignment.<br>• Conduct detailed market analysis and manage large datasets to support business decision-making.<br>• Develop and implement financial models to optimize organizational performance.<br>• Supervise full-cycle accounting processes and ensure compliance with regulatory standards.<br>• Guide the team in leveraging tools such as Oracle and Power BI to enhance financial reporting and analytics.<br>• Collaborate with leadership to establish annual forecasts and long-term financial plans.<br>• Build and grow the finance team by recruiting and mentoring additional staff to support expanding operations.<br>• Drive improvements in controllership and internal financial processes.<br>• Provide strategic insights to support organizational growth and expansion.
<p>In this role, you will oversee the sales process from start to finish, building strong client relationships, managing bids, tracking projects, and delivering exceptional service. This position requires a blend of sales expertise, market insight, and project management skills to drive revenue and foster long-term partnerships.</p><p><br></p><p>Responsibilities:</p><p>• Cultivate and strengthen relationships with existing clients to ensure continued trust and engagement.</p><p>• Act as a knowledgeable advisor by providing clients with tailored product solutions and expertise.</p><p>• Proactively manage client communications to deliver outstanding service and address their needs.</p><p>• Prepare competitive quotes and track project progress to secure new business opportunities.</p><p>• Collaborate effectively with vendors and clients to ensure smooth execution of projects.</p><p>• Analyze market trends and respond strategically to changing industry demands.</p><p>• Promote and present product offerings to clients in a compelling and precise manner.</p><p>• Prospect and develop new relationships using warm leads and existing account lists.</p>
We are looking for a detail-oriented Cash Application Specialist to join our team in Mendota Heights, Minnesota. In this long-term contract role, you will play a key part in ensuring the accurate and efficient application of cash payments while maintaining high standards of financial accuracy. This position offers an excellent opportunity to contribute to a dynamic wholesale distribution environment.<br><br>Responsibilities:<br>• Process and apply incoming cash payments to customer accounts with accuracy and timeliness.<br>• Reconcile discrepancies in customer accounts and resolve payment-related issues.<br>• Collaborate with internal teams to ensure smooth and efficient billing functions.<br>• Utilize accounting software systems to manage and track cash activity.<br>• Monitor and manage automated clearing house (ACH) transactions to ensure proper processing.<br>• Maintain detailed records of cash applications and prepare regular financial reports.<br>• Assist in the implementation of best practices for accounts receivable processes.<br>• Analyze data to identify trends or issues in payment processing and recommend improvements.<br>• Support the team in handling high-volume transactions with precision and speed.
<p>Exciting contract opportunity for a Payroll Clerk with 2+ years of payroll experience. Position requires multi-state tax experience, strong attention to detail, fast and accurate data entry skills. Must be proficient with working knowledge of a variety of software packages such as Workday, UKG, ADP, Kronos, Ceridian, Paychex, ETC.</p><p> </p><p> </p><p>Responsibilities:</p><p>- Ensure timely and accurate processing of hourly and salary professionals through direct deposit and pay cards</p><p>- Review and analyze payroll, benefit, and tax procedures</p><p>- Ensure all payroll information and records are maintained in accordance with statutory requirements</p><p>- Review and approve payroll procedures</p><p>- Other duties as required</p>
<p>Are you seeking an opportunity to contribute your organizational and analytical skills to the world of intellectual property? An exciting opportunity is available for a detail-oriented <strong>Patent Docketing Specialist</strong> to join a dynamic team within the legal field. This role offers the chance to support critical patent filing, prosecution, and maintenance processes while working alongside talented professionals at the forefront of innovation. <strong>Though this position is remote, at this time candidates need to be local to the Minneapolis, MN or Denver, CO areas.</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately analyze and docket new patent application filings, office actions, formalities, and other correspondence related to patent matters.</li><li>Review documents from the USPTO, international patent offices, and foreign agents to ensure deadlines are identified and docketed following established procedures.</li><li>Maintain accurate records in the IP docket database and conduct periodic system audits as needed.</li><li>Monitor open due dates and proactively follow up with attorneys or internal client teams, advancing deadlines per country-specific laws and procedural guidelines.</li><li>Generate and distribute relevant docket reports to attorneys and internal teams based on established practices.</li><li>Create new docket records within the IP database system and assist with patent file intake, transfer-outs, and corresponding audits.</li><li>Collaborate with attorneys, support staff, and other docketing professionals to handle overflow or provide administrative assistance as required.</li></ul>
<p>We are looking for a dedicated Tax Staff Accountant. In this role, you will leverage your expertise in tax preparation and public accounting to provide exceptional service to clients. This position offers an opportunity to work collaboratively in a fast-paced environment while contributing to the success of our firm.</p><p><br></p><p>Benefits:</p><ul><li>401(k) matching</li><li>Continuing education credits</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li><li>Work from home</li></ul><p><br></p>
<p>We are looking for an experienced Payroll Manager to join our team. This role requires expertise in union payroll processing, certified payroll reporting, and multi-state tax filings. Based in Rogers, Minnesota, this position offers an exciting opportunity to contribute to a dynamic and complex payroll environment.</p><p><br></p><p>Responsibilities:</p><p>• Process weekly payroll for employees across 22 states, ensuring compliance with union agreements and regulations.</p><p>• Manage tax filings, including unemployment tax and multi-state tax payments, with accuracy and timeliness.</p><p>• Handle certified payroll reporting and union filings, ensuring all documentation meets industry standards.</p><p>• Assist with quarter-end filings and other payroll-related submissions as required.</p><p>• Conduct union payroll audits and address discrepancies to maintain compliance.</p><p>• Utilize Vista Viewpoint software to streamline payroll operations and reporting.</p><p>• Support backend payroll processes, including post-payroll tax filings and payment reconciliations.</p><p>• Collaborate with internal teams to ensure seamless payroll operations and resolve payroll-related issues.</p><p>• Provide expertise in certified payroll practices, bridging knowledge gaps within the team.</p><p>• Maintain detailed records and ensure adherence to payroll policies and regulations.</p>
<p>Robert Half is looking for a Staff Accountants for contract position within the Minneapolis area. As a Staff Accountant you will prepare journal entries, monthly and year-end closings, bank reconciliations, fixed asset maintenance and general ledger reconciliation.</p><p> </p><p>Role & Responsibilities:</p><p> </p><p>· Perform month-end close including preparing complex journal entries and account reconciliations, prepaid expenses and payroll</p><p>· Prepare monthly balance sheet and income statement analysis for management reporting</p><p>· Assist in the month-end, quarter-end and year-end closing process including monthly financial close workbook preparation</p><p>· Maintain fixed asset ledger, depreciation, and reconciliations</p><p>· In-depth experience with month-end balance sheet account reconciliations</p>
We are looking for a dedicated Regulatory Affairs Coordinator to join our team in Eden Prairie, Minnesota. In this long-term contract role, you will play a critical part in managing the licensing and enrollment processes for Medicaid and Medicare provider filings within the health insurance industry. This position offers a dynamic and collaborative environment, ideal for individuals who thrive in compliance-focused and fast-paced settings.<br><br>Responsibilities:<br>• Submit license updates for Medicaid and Medicare enrollments accurately and within established timelines.<br>• Process applications for new National Provider Identifiers (NPI) and handle changes to existing information.<br>• Maintain comprehensive and organized records related to licensing activities, ensuring adherence to internal procedures and compliance requirements.<br>• Review and evaluate Medicaid and Medicare licensing requirements to ensure ongoing compliance.<br>• Prioritize and manage workloads effectively to meet deadlines and organizational needs.<br>• Conduct regular audits of licensing documentation to verify accuracy and compliance with regulatory standards.<br>• Collaborate with team members to address and resolve licensing or enrollment issues as they arise.<br>• Adapt to new processes or changes in a highly regulated environment.<br>• Perform additional administrative and regulatory tasks as assigned.
<p>We are looking for an IT Employee Experience Leader to take charge of designing and implementing innovative IT service management strategies that enhance employee productivity and satisfaction. In this position, you will oversee IT operations, develop user-focused solutions, and collaborate with global teams to ensure seamless delivery of services. Based in Bloomington, Minnesota, this role is an opportunity to lead efforts that directly impact the efficiency and satisfaction of employees through cutting-edge technology solutions.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement IT Service Management policies, tools, and processes to improve operational efficiency and user satisfaction.</p><p>• Lead initiatives to enhance end-user experiences, including help desk operations, global IT support coordination, and printing solutions.</p><p>• Act as a liaison between internal IT teams and external service partners, ensuring seamless communication and service consistency.</p><p>• Manage and mentor onsite IT technicians, fostering a collaborative and productive team environment.</p><p>• Design and deploy scalable solutions for major incident management, intake workflows, and lifecycle processes.</p><p>• Engage with business users to gather feedback and refine IT services to better meet their needs.</p><p>• Collaborate with IT leadership to measure and optimize system performance, support services, and technology solutions.</p><p>• Build frameworks to align global IT operations with organizational goals and employee-centric policies.</p><p>• Ensure adherence to best practices and established IT policies across all levels of the organization.</p><p>• Drive strategic planning efforts to address evolving business and operational needs.</p>
