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2 results for Customer Service Manager in Duluth, GA
- Atlanta, GA
- onsite
- Temporary to Hire
- 19 - 22 USD / Hourly
- <p>We are looking for a Customer Service Representative to support customers in the medical devices industry in Atlanta, Georgia. This contract opportunity with permanent potential is ideal for someone who combines strong customer care skills with technical troubleshooting ability and can thrive in a fast-moving, performance-focused environment. In this role, you will handle customer inquiries, resolve product and service concerns, and provide clear guidance that builds confidence and loyalty. The position requires professionalism, accuracy in documentation, and a proactive approach to solving problems.</p><p><br></p><p>Responsibilities:</p><p>• Assist customers by phone and other support channels, addressing service questions and resolving technical issues with professionalism and urgency.</p><p>• Investigate reported problems thoroughly, identify practical solutions, and close cases within established quality and productivity expectations.</p><p>• Record customer conversations, case details, and follow-up actions accurately in internal platforms such as Salesforce and related support systems.</p><p>• Route complex or unresolved matters to the appropriate internal teams to ensure timely and effective resolution.</p><p>• Explain product features, service options, and troubleshooting steps in a clear manner that helps customers use solutions successfully.</p><p>• Deliver a positive support experience that strengthens customer satisfaction, retention, and ongoing engagement.</p><p>• Manage multiple customer interactions at once while maintaining attention to detail in a high-volume contact center setting.</p>
- 2026-10-15T00:00:00Z
- Duluth, GA
- onsite
- Temporary to Hire
- 21.85 - 25.3 USD / Hourly
- We are looking for a customer-focused, detail-oriented individual to join our team in Duluth, Georgia, in a contract-to-permanent opportunity. This role is ideal for someone who can balance account follow-up with strong service skills, helping customers resolve outstanding balances while preserving positive business relationships. The position supports daily accounts receivable activities and works closely with cross-functional partners to address billing questions, payment issues, and account concerns.<br><br>Responsibilities:<br>• Oversee a portfolio of customer accounts and communicate regularly with clients regarding overdue balances and payment status.<br>• Record outreach activity, payment discussions, and account changes accurately within accounting platforms and internal records.<br>• Collaborate with billing, accounts receivable, sales, and customer service teams to investigate and resolve account discrepancies.<br>• Arrange and track payment plans when appropriate, ensuring commitments are documented and followed through.<br>• Assist with reconciling account balances and support the proper posting and application of incoming payments.<br>• Identify severely past-due or higher-risk accounts and raise them to management for further review.<br>• Maintain organized account files and ensure supporting documentation remains current and accurate.<br>• Contribute to month-end accounts receivable tasks and reporting as business needs require.
- 2026-10-19T00:00:00Z