16 Results for Customer Service Manager Jobs in Downey, CA

Add your latest resume to match with open positions.

Customer Service Representative

Monrovia, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Email your resume and call 626.463.2031 for immediate consideration.· Receiving and placing customer service telephone calls· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism· Resolving customer complaints, managing database records, drafting status reports on customer service issues· Data entry and research as required to troubleshoot customer problems
2026-11-04T00:00:00Z

Customer Service Representative

Pasadena, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Email your resume and call 626.463.2031 for immediate consideration. · Assist customers in Spanish and English over the phone · Receiving and placing customer service telephone calls· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism· Resolving customer complaints, managing database records, drafting status reports on customer service issues· Data entry and research as required to troubleshoot customer problems
2026-11-04T00:00:00Z

Customer Service Representative

Cerritos, CA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a team in California on a contract basis with the potential for a permanent position. This position is ideal for someone who enjoys helping customers, managing a high volume of communication, and keeping information accurate across multiple systems. The role combines phone support, written correspondence, and administrative coordination to ensure a smooth customer experience. Responsibilities: • Handle incoming customer calls with professionalism, provide timely assistance, and resolve routine questions or service concerns. • Place outbound calls as needed to follow up on requests, confirm details, or support ongoing customer interactions. • Respond to email inquiries clearly and courteously while maintaining accurate records of each communication. • Enter orders and update customer information in internal systems with close attention to accuracy and completeness. • Schedule appointments and coordinate timing details to support customer needs and internal workflow. • Welcome and assist visitors in the showroom, offering product or service guidance and directing requests appropriately. • Perform data entry tasks and maintain organized documentation to support daily customer service operations. • Use Microsoft Excel and Microsoft Word to prepare, track, and manage customer-related information and routine reports.
2026-10-21T00:00:00Z

Customer Service Representative

Irvine, CA
onsite
Temporary to Hire
21.85 - 23 USD / Hourly
We are looking for a Customer Service Representative to support clients and internal partners with responsive, accurate service in Irvine, California. This contract opportunity with permanent potential is ideal for someone who thrives in a fast-moving environment, enjoys solving customer issues, and can manage a high volume of requests with professionalism. The role focuses on delivering a smooth customer experience across order activity, issue resolution, and day-to-day communication while contributing to a collaborative team. Responsibilities:• Manage customer inquiries through inbound and outbound communication, providing clear updates and accurate information in a timely manner.• Take ownership of service concerns from initial contact through final resolution by coordinating with appropriate internal teams and following through with customers.• Process customer orders and support related activities such as order entry, shipment tracking, delivery follow-up, and account setup.• Use multiple company systems throughout the day to document interactions, research issues, and maintain accurate service records.• Escalate recurring service challenges or customer-impacting issues to leadership with relevant details and recommended next steps.• Contribute to assigned projects and additional team priorities as business needs evolve.• Support a high-service environment by maintaining careful data entry standards and reviewing invoices or order details for accuracy.• Participate in overtime coverage when requested to help meet service demands and operational deadlines.
2026-11-05T00:00:00Z

Customer Service Representative

Westminster, CA
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a Customer Service Representative to join a healthcare organization in Westminster, California on a Contract assignment expected to last up to 2 months. This position supports a fast-moving executive environment by coordinating communications, schedules, and administrative priorities while helping leadership stay organized and prepared. The ideal candidate brings strong customer service instincts, sound judgment, and the ability to handle sensitive matters with professionalism in a hybrid work setting. Responsibilities: • Coordinate complex calendars, meetings, and scheduling needs to ensure leaders remain aligned on priorities and upcoming commitments. • Arrange travel, prepare itineraries, and manage related logistics so business activities run efficiently and without unnecessary disruption. • Review incoming requests, messages, and concerns, then prioritize and escalate items appropriately, including matters requiring discretion. • Prepare agendas, presentation materials, correspondence, and summaries that support executive meetings, planning sessions, and follow-up actions. • Support board and leadership meetings by organizing logistics, tracking action items, and helping each session stay on schedule. • Partner with internal teams, including HR, to assemble recurring company communications and presentation content for leadership events. • Conduct research and compile insights that assist executives with planning, decision-making, and special initiatives. • Maintain clear communication across senior stakeholders while safeguarding confidential business information. • Take ownership of assigned projects and monitor progress through completion, adapting quickly as priorities shift in a dynamic environment.
2026-11-05T00:00:00Z

Customer Service Representative

Carson, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a customer-focused Customer Service Representative to support a busy wholesale distribution operation in Carson, California. This Contract to hire position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and takes pride in delivering dependable service. The person in this role will handle customer inquiries, support order and quote processing, and help maintain accurate account information while building strong product knowledge. Responsibilities:• Respond to customer questions through phone and email with clear, accurate, and timely information.• Enter and manage customer orders and pricing quotes while ensuring all details are complete and correct.• Maintain up-to-date customer account records by documenting conversations, requests, and follow-up actions.• Apply product knowledge to guide customers toward appropriate solutions and support sales-related conversations.• Handle inbound and outbound communication professionally while meeting service expectations and internal standards.• Use established service procedures and communication guidelines to resolve issues consistently and efficiently.• Support administrative tasks such as data entry, email correspondence, and appointment scheduling as needed.
2026-11-04T00:00:00Z

Customer Service Representative

Westminster, CA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Customer Service Representative to support members and prospective members with pharmacy benefit questions in Westminster, California. This Long-term Contract position is ideal for someone who thrives in a fast-paced call center setting and is committed to delivering accurate, compassionate service. The person in this role will handle benefit-related inquiries, coordinate refill support with network pharmacies, and ensure each interaction is documented thoroughly while meeting healthcare compliance standards. Responsibilities: • Respond to inbound member and prospective member inquiries related to pharmacy benefits, coverage details, and service options. • Provide assistance with prescription refill coordination by working with approved pharmacy partners when additional support is needed. • Escalate medication-related or clinical issues to appropriate clinical leadership for review and follow-up. • Partner with internal teams focused on medication adherence to support outreach efforts and help improve member outcomes. • Participate in assigned calling campaigns designed to enhance member service and strengthen engagement. • Follow established procedures, reference materials, and departmental guidelines to complete work accurately and efficiently. • Identify workflow challenges, communicate improvement ideas to management, and report operational issues through proper channels. • Record member interactions, actions taken, and required follow-up in designated systems according to documentation standards. • Attend team meetings, training sessions, and ongoing coaching activities to maintain service quality and performance expectations. • Comply with all applicable federal, state, and organizational regulations, policies, and operational requirements.
2026-10-29T00:00:00Z

Customer Service Representative

Torrance, CA
onsite
Temporary to Hire
20.9 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a manufacturing organization in Torrance, California. This Contract to permanent opportunity is ideal for someone who enjoys helping customers, managing order activity, and keeping service operations running smoothly in a fast-paced setting. The person in this role will serve as a key point of contact for customer needs, ensuring accurate order processing, timely communication, and effective issue resolution. Responsibilities: • Process customer purchase requests from receipt through final submission, ensuring all order details are complete and accurate. • Maintain customer and order information by updating records, account details, and related data in internal systems. • Respond to customer questions and service needs through clear, attentive communication across phone and email channels. • Keep customers informed on order progress, shipping schedules, delays, and backorder status updates. • Investigate service concerns and work with internal partners to resolve order, account, and fulfillment issues efficiently. • Partner with account services, sales support, and cross-functional teams to address customer requests and improve overall service. • Assist with selected eCommerce-related inquiries and offer guidance when additional support is needed. • Maintain a high standard of accuracy while balancing multiple priorities during high-volume periods.
2026-11-05T00:00:00Z

Customer Service Representative

Diamond Bar, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a Customer Service Representative to support membership services for a manufacturing organization in Diamond Bar, California. This Long-term Contract opportunity is ideal for someone who enjoys assisting customers, handling high-volume communication, and maintaining accurate records in a fast-paced environment. The person in this role will help deliver responsive service across phone and administrative channels while ensuring a detail-oriented and positive customer experience. Responsibilities: • Manage incoming customer calls and respond to service-related questions with accuracy and courtesy • Place outbound calls as needed to follow up on requests, clarify account details, or provide updates • Enter orders, service requests, and customer information into CRM and internal databases with a high level of accuracy • Maintain organized documentation of customer interactions, transactions, and resolutions for recordkeeping purposes • Support membership-related inquiries by providing clear guidance and timely issue resolution • Coordinate with internal teams to address escalated concerns and ensure smooth completion of customer requests • Perform data entry and administrative support tasks that contribute to efficient daily operations • Participate in outreach activities and customer communications that strengthen engagement and service delivery
2026-10-30T00:00:00Z

Customer Service Representative

Westminster, CA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a bilingual Korean Customer Service Representative to support members with benefit questions, plan information, and issue resolution in a fast-paced healthcare environment. This is a Contract position based in Westminster, California, and it is ideal for someone who can communicate clearly, navigate member concerns with empathy, and provide accurate guidance. The person in this role will help create a positive service experience by addressing inquiries, documenting interactions thoroughly, and partnering with internal teams when additional support is needed. Responsibilities:• Respond to inbound member inquiries and evaluate each situation carefully to determine the most effective next step.• Explain health plan benefits, coverage details, and available options to members, family members, providers, and caregivers in a clear and helpful manner.• Investigate service concerns, identify root causes, communicate resolutions, and route complex matters to leadership or the appropriate department when necessary.• Support outreach and calling initiatives designed to strengthen member engagement and encourage continued participation.• Maintain accurate records of conversations, actions taken, and required follow-up within designated systems and documentation tools.• Follow established workflows, reference materials, and service guidelines while contributing ideas that improve team efficiency and member satisfaction.• Adhere to applicable federal, state, and organizational compliance standards related to healthcare plan operations.• Participate actively in coaching sessions, staff meetings, and training programs to strengthen service quality and performance.• Assist with additional tasks as assigned, including occasional travel or weekend coverage during peak periods.• Manage high-volume phone interactions while listening attentively, entering information accurately, and providing attentive service throughout each call.
2026-11-05T00:00:00Z

Customer Service

San Bernardino, CA
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a customer-focused individual with strong attention to detail to support service operations for a Contract position based in San Bernardino, California. This opportunity is ideal for someone who communicates clearly, resolves issues efficiently, and can work confidently in a technical environment. The role requires strong client interaction skills along with familiarity with enterprise networking technologies to help address service-related needs and coordinate effective solutions. Responsibilities: • Respond to customer inquiries through appropriate service channels and provide timely, detail-oriented support. • Investigate reported issues, document findings clearly, and follow through until resolution is achieved. • Work closely with internal technical teams to coordinate responses for customer concerns involving network and security equipment. • Maintain accurate service records, update case details, and ensure all interactions are properly tracked. • Explain technical information in a clear and approachable way so customers understand next steps and outcomes. • Help prioritize service requests based on urgency, business impact, and established support procedures. • Support customers with matters related to routing, firewall, and networking environments when escalating or coordinating solutions.
2026-11-05T00:00:00Z

Customer Service Rep.

Arcadia, CA
onsite
Temporary to Hire
19 - 23 USD / Hourly
A Healthcare Company is looking for a customer-focused Customer Service Representative to support clients and serve as a dependable point of contact throughout their skincare project experience in California. This Customer Service Representative ideal for someone who communicates clearly, handles inquiries with professionalism, and keeps customers updated on order and project status. The Customer Service Representative will help strengthen client relationships by resolving concerns efficiently, documenting interactions accurately, and sharing important feedback with internal teams. Key Responsibilities:• Respond to incoming customer calls and messages promptly, providing clear answers and helpful guidance.• Place outbound calls when needed to follow up on requests, confirm details, and keep clients informed of progress.• Enter and update customer orders with accuracy, ensuring records remain complete and current.• Communicate project and order status to clients in a timely manner to maintain confidence and transparency.• Address customer questions, concerns, and service issues with professionalism and a solution-oriented approach.• Escalate or relay client feedback and unresolved matters to the appropriate internal team members for follow-through.• Maintain organized documentation of customer interactions, account updates, and service outcomes.• Support a high-volume service environment while balancing responsiveness, accuracy, and quality of care. Benefits: Health, Dental, Vision, 401k, and Sick Time Off.
2026-11-04T00:00:00Z

Customer Service Billing Specialist

Torrance, CA
onsite
Temporary to Hire
23.75 - 25 USD / Hourly
We are looking for a detail-oriented Customer Service Billing Specialist to join a manufacturing organization in Torrance, California. This on-site Contract opportunity is ideal for someone who enjoys working across departments to resolve billing issues, support customer account activity, and keep transaction records accurate. The person in this role will help maintain smooth order and billing operations by investigating credits and refunds, entering data carefully, and communicating effectively with internal teams. Responsibilities:• Work closely with accounting, customer service, sales, and distribution teams to investigate customer billing concerns and bring credit or refund requests to resolution.• Enter and process customer credits, refunds, and related billing adjustments with a strong focus on accuracy and timeliness within the company system.• Keep complete and organized records of billing actions to support audit readiness and ensure reliable transaction history.• Assist with order entry and general order processing when additional operational support is needed.• Maintain precise data input standards during busy periods to help ensure dependable customer service and order flow.• Review billing and order activity for inconsistencies, trace the source of issues, and escalate recurring problems to department leadership.• Verify transaction details before finalizing adjustments to reduce errors and improve financial accuracy.• Contribute to efficient day-to-day billing operations by balancing customer support needs with administrative accuracy.
2026-11-05T00:00:00Z

Senior Manager, Customer Experience & Loyalty Operations

El Segundo, CA
onsite
Temporary / Contract
140000 - 170000 USD / Yearly
Position OverviewWe are seeking a passionate, technically savvy Director of Customer Experience to lead and optimize the end-to-end customer journey for a growing direct-to-consumer (DTC) beauty brand. This is a highly visible, hands-on leadership opportunity for someone who thrives at the intersection of customer experience, technology, AI automation, and operational excellence.The ideal candidate brings strong project management capabilities, experience within the Shopify ecosystem, and a proven ability to implement CRM solutions, optimize AI-powered customer support, and manage internal or outsourced customer service teams.We are looking for a proactive leader who can take ownership of the customer experience function, establish scalable processes, and advocate for the customer across the organization.Key ResponsibilitiesCustomer Experience Strategy & Leadership<ul><li>Own and execute the customer experience strategy across the entire customer journey.</li><li>Serve as the primary advocate for customer experience, partnering with executive leadership, marketing, operations, and e-commerce teams.</li><li>Identify opportunities to improve customer satisfaction, retention, loyalty, and lifetime value.</li><li>Establish KPIs and performance metrics to measure customer experience effectiveness.</li></ul>CRM, Technology & AI Optimization<ul><li>Lead the implementation, integration, and ongoing optimization of CRM and customer experience platforms.</li><li>Manage technology solutions within the Shopify ecosystem, including customer service, loyalty, reviews, and subscription platforms.</li><li>Oversee AI-powered customer support agents, chatbot solutions, and automation initiatives.</li><li>Establish AI governance practices, quality standards, and processes to ensure accurate, effective customer interactions.</li><li>Evaluate emerging technologies and recommend solutions to improve efficiency and customer satisfaction.</li></ul>Project Management & Process Improvement<ul><li>Lead cross-functional projects from planning and implementation through execution and optimization.</li><li>Develop standard operating procedures (SOPs), process documentation, and scalable workflows.</li><li>Identify operational inefficiencies and implement solutions that improve service quality and productivity.</li><li>Take ownership of initiatives, ensuring accountability, timely execution, and measurable results.</li></ul>Customer Service Operations<ul><li>Oversee internal customer support teams and/or outsourced customer service agencies.</li><li>Establish performance expectations, service standards, and quality assurance processes.</li><li>Monitor customer service metrics, including CSAT, response times, resolution rates, and customer sentiment.</li><li>Leverage customer feedback, reviews, and support data to identify trends and recommend improvements.</li></ul>
2026-10-30T00:00:00Z

Account Manager

Woodland Hills, CA
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for an experienced Full Charge Bookkeeper to support a business management and family services team in Woodland Hills, California. This position serves high-income and high-net-worth clients, combining hands-on accounting work with responsive day-to-day financial support. The ideal candidate brings strong judgment, discretion, and the ability to manage a wide range of bookkeeping responsibilities in a stable, long-term role. Responsibilities:• Oversee recurring bookkeeping activities across daily, weekly, monthly, and annual cycles for multiple client accounts.• Manage outgoing and incoming cash activity, including bill payments, deposits, wire transfers, and client invoicing.• Administer payroll processing for both administrative staff and household employees while maintaining accurate supporting records.• Reconcile bank and credit card accounts, investigate variances, and record transactions properly in the general ledger.• Maintain complete financial records by posting journal entries, updating ledgers, and organizing documentation for future reference.• Prepare or review year-end reporting support such as 1099 and W-2 information and coordinate related payment tracking.• Compile financial schedules, trial balance support, and customized reports requested by clients or firm leadership.• Assist with client onboarding, respond to time-sensitive requests, and provide attentive service to clients and their representatives.• Support tax-related workflows by tracking deadlines, preserving documentation, answering accounting questions, and facilitating requested tax payments.• Travel within the greater Los Angeles area when needed to support special projects, train client personnel, or help implement accounting processes at client sites.
2026-11-03T00:00:00Z

Service Director

Los Angeles, CA
onsite
Temporary to Hire
22.8 - 26.4 USD / Hourly
Service Director – Culver City, CAWe are currently recruiting for a Service Director opportunity with a well-established organization in Culver City, CA. This is a full-time, onsite position ideal for someone who is compassionate, polished, highly organized, and comfortable providing exceptional service to families during sensitive and meaningful occasions.The Service Director works closely with Funeral Directors and other staff to coordinate and support funeral and memorial services from setup through completion. Prior funeral or mortuary experience is preferred but not required. Candidates with strong backgrounds in customer service, hospitality, events, guest services, or other highly client-facing environments are encouraged to apply.Schedule: Full-time, onsite | 8:00 AM–4:30 PMLocation: Culver City, CAAvailability: Must be available to work Sundays. Saturdays are typically off, along with one additional weekday.Responsibilities<ul><li>Assist with the coordination and execution of funeral and memorial services from setup through completion</li><li>Prepare service areas, including flowers, programs, music selections, caskets, and other service details</li><li>Welcome and assist families, guests, and religious leaders in a compassionate and professional manner</li><li>Communicate with families and staff to ensure services run smoothly and according to schedule</li><li>Provide direction and assistance to guests throughout services</li><li>Speak comfortably and professionally in front of groups when needed</li><li>Anticipate family and guest needs while maintaining discretion, sensitivity, and confidentiality</li><li>Maintain service areas and ensure the facility remains neat, organized, and properly stocked</li><li>Assist with light housekeeping, including vacuuming, dusting, emptying trash, and general cleanup</li><li>Work collaboratively with Funeral Directors and other team members to provide a high level of service</li></ul>
2026-10-19T00:00:00Z

16 results for Customer Service Manager in Downey, CA