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2 results for Help Desk Support Manager in Dearborn, MI
- Detroit, MI
- onsite
- Temporary to Hire
- 23.75 - 27 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to join a growing IT team supporting users in Detroit, Michigan. This contract opportunity with permanent potential is ideal for someone who enjoys hands-on technical support, solving day-to-day desktop issues, and delivering responsive service in an onsite environment. The role supports a multi-location user base and offers the chance to contribute to a collaborative team while building long-term potential within the organization.<br><br>Responsibilities:<br>• Provide frontline technical assistance for desktop, laptop, and basic system issues affecting end users across supported sites in Detroit, Michigan.<br>• Troubleshoot Windows operating system problems and resolve common hardware, software, and connectivity concerns in a timely manner.<br>• Support Microsoft 365 applications by assisting users with access issues, account questions, and general productivity tool troubleshooting.<br>• Manage user account administration tasks such as setting up new profiles, updating access, and completing password reset requests through Active Directory.<br>• Monitor and respond to service desk tickets, ensuring incidents are documented clearly and resolved or escalated appropriately.<br>• Deliver onsite support as the primary point of contact for most users at the main location while also assisting staff at a secondary site as needed.<br>• Collaborate with other IT team members, including help desk leadership and infrastructure support staff, to address recurring issues and improve user experience.
- 2026-05-26T00:00:00Z
- Dearborn, MI
- onsite
- Temporary to Hire
- 25 - 31 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for employees in Dearborn, Michigan. This contract opportunity is ideal for someone who combines strong desktop troubleshooting skills with a service-minded approach and confidence supporting users at all levels, including leadership. The right candidate will bring a solid foundation in end-user support, Microsoft technologies, and device setup while contributing to a positive and responsive IT experience.<br><br>Responsibilities:<br>• Deliver day-to-day technical assistance for desktop, laptop, and peripheral issues, resolving hardware, software, and operating system problems efficiently.<br>• Manage and update user accounts, permissions, and access requests within Active Directory and Azure Active Directory environments.<br>• Support Microsoft 365 applications and collaboration tools, including Outlook, Teams, OneDrive, and SharePoint, to help users stay productive.<br>• Diagnose and resolve printer connectivity, functionality, and configuration issues across the office environment.<br>• Prepare, image, and deploy laptops using Smart Deploy and ensure systems are properly configured for new and existing employees.<br>• Handle incoming service desk requests, document troubleshooting steps, and maintain accurate ticket updates through resolution.<br>• Assist with Windows 10 support, workstation setup, and desktop hardware replacements or upgrades as needed.<br>• Communicate clearly with both end users and executive-level staff, providing timely updates and attentive customer support.
- 2026-05-29T00:00:00Z