Add your latest resume to match with open positions.
2 results for Help Desk Support Manager in Danvers, MA
- Bow, NH
- onsite
- Temporary to Hire
- 0 - 0 USD / Yearly
- We are looking for a customer-focused Help Desk/Desktop Support Analyst to provide day-to-day technical support for users across multiple sites. This contract position is ideal for an IT specialist who enjoys resolving issues quickly, maintaining dependable systems, and helping employees work effectively with a wide range of technologies. The role combines hands-on desktop support, device management, and basic infrastructure troubleshooting in a fast-paced environment.<br><br>Responsibilities:<br>• Deliver first-level technical assistance for desktops, laptops, applications, printers, and connectivity issues, ensuring timely resolution of service requests.<br>• Prepare, image, configure, and deploy Windows, macOS, ChromeOS, and mobile devices for new and existing users.<br>• Investigate wired and wireless network problems by identifying issues related to endpoints, cabling, and switch connectivity.<br>• Perform routine system upkeep, including software installations, operating system updates, patching, and preventive maintenance activities.<br>• Track hardware assets, service history, and device status to support accurate inventory management and lifecycle planning.<br>• Partner with senior IT team members on server, network, and infrastructure-related tasks as needed.<br>• Assist with technology rollouts, equipment upgrades, testing efforts, and other IT initiatives across the organization.<br>• Create user-friendly documentation and provide guidance that helps employees better understand supported systems and tools.
- 2026-09-11T00:00:00Z
- Worcester, MA
- onsite
- Permanent / Full Time
- 75000 - 85000 USD / Yearly
- We are looking for an experienced Senior Desktop Support Analyst to provide high-touch technical support in Worcester, Massachusetts. This role focuses on delivering dependable assistance to senior leaders across macOS, Windows, mobile platforms, and productivity tools while ensuring a seamless end-user experience. The ideal candidate brings strong technical judgment, effective communication skills, and the ability to navigate urgent issues in a fast-paced university environment.<br><br>Responsibilities:<br>• Provide white-glove technical assistance to executive users, with primary support for macOS devices as well as Windows systems, mobile technology, and collaboration platforms.<br>• Take full ownership of support requests, guiding each issue from initial assessment through troubleshooting, follow-up, and final resolution.<br>• Partner with internal technology teams and external service providers to address escalated or complex technical problems efficiently.<br>• Prepare and support executive meetings, presentations, and other high-visibility events to help ensure technology operates without disruption.<br>• Translate technical concepts into clear, practical guidance for users who may not have a technical background.<br>• Build strong working relationships with senior leadership by handling sensitive matters with professionalism and discretion.<br>• Monitor patterns in support activity, identify recurring problems, and propose improvements to enhance service quality and operational efficiency.
- 2026-09-14T00:00:00Z