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5 results for Help Desk Support Manager in Danvers, MA

Help Desk/Desktop Support Analyst

Exeter, NH
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
Seeking an IT Support Specialist to provide technical support across desktop, network, and cloud environments. The ideal candidate will have strong troubleshooting skills, experience working within a ticketing system, and a solid understanding of networking fundamentals in a hybrid cloud environment. Key Responsibilities<ul><li>Manage and resolve end-user support requests through a ticketing system.</li><li>Troubleshoot hardware, software, and connectivity issues.</li><li>Diagnose and resolve TCP/IP, DHCP, DNS, VPN, and network-related problems.</li><li>Support users across on-premises and hybrid cloud environments.</li><li>Document issues, resolutions, and support procedures.</li></ul>
2026-07-06T00:00:00Z

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary to Hire
31.6635 - 36.663 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver Tier 2/3 desktop and end-user support across a growing client portfolio in Boston, Massachusetts. This contract position with permanent potential is ideal for someone who enjoys balancing remote support with occasional onsite service, while working directly with clients in a fast-moving, multi-environment setting. You will handle escalated technical issues, contribute to infrastructure and device-related projects, and partner with engineers to keep client systems operating reliably. Responsibilities: • Resolve escalated desktop, application, and access-related issues for assigned client accounts through a mix of remote troubleshooting and onsite support. • Manage daily service requests and incident tickets in ConnectWise, maintaining accurate documentation, status updates, and time tracking. • Visit client locations as needed for scheduled support, urgent troubleshooting, hardware deployment, and hands-on technical assistance. • Support Microsoft 365 technologies, including user access, Office applications, SharePoint, and general account administration. • Assist with employee onboarding and offboarding by preparing devices, configuring accounts, assigning licenses, and validating access. • Coordinate laptop setup, imaging, refresh activities, warranty-related follow-up, and rollout of new equipment across client environments. • Provide support for connectivity issues involving remote access tools, VPN solutions, and endpoint communication with business systems. • Contribute to project-based work such as infrastructure upgrades, equipment testing, office technology improvements, and environment standardization. • Partner with engineering teams on more advanced network and security matters, including occasional work involving switches and firewalls. • Track hardware and software assets, support purchasing activities, and help maintain accurate licensing and inventory records.
2026-06-22T00:00:00Z

Help Desk/Desktop Support Analyst

Boston College, MA
onsite
Permanent / Full Time
60000 - 68000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in Newton, Massachusetts. This fully onsite role supports a primarily Windows environment with some Mac devices and is ideal for someone who communicates clearly, thinks critically, and enjoys solving day-to-day technology issues. The team is seeking additional support due to increased demand, making this a great opportunity for an IT specialist with at least two years of experience in desktop and help desk support. Responsibilities:• Deliver onsite technical support for desktops, laptops, and related hardware in a predominantly Windows environment with some Mac systems.• Diagnose and resolve everyday user issues involving operating systems, software, connectivity, and peripheral devices.• Manage incoming service requests, document work performed, and follow incidents through to completion using the ticketing system.• Support user account access and directory-related tasks, including basic administration within Active Directory.• Set up, configure, and maintain workstations to ensure employees have reliable access to required tools and applications.• Communicate with end users in a clear and approachable manner to clarify issues and provide timely updates on resolution progress.• Collaborate with internal IT team members to address support volume and maintain consistent service levels across the organization.
2026-07-01T00:00:00Z

Help Desk Analyst II

North Waltham, MA
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for a Help Desk Analyst II to deliver attentive, high-quality technical support for a financial services team in Waltham, Massachusetts. This Long-term Contract opportunity is ideal for someone who thrives in a hands-on support role, enjoys working directly with employees, and can keep daily operations running smoothly through prompt issue resolution. The position combines onsite deskside assistance with remote support and requires a service-focused approach when assisting users across a Microsoft-based, cloud-centric environment. Responsibilities: • Provide first- and second-level technical assistance for end users, addressing both in-person and remote support needs with a strong customer service mindset. • Diagnose and resolve problems involving laptops, desktops, operating systems, standard business software, and cloud applications to reduce downtime. • Set up equipment, accounts, and access for new hires while also handling departures through organized offboarding support. • Support core collaboration platforms such as Microsoft 365, Outlook, Teams, Zoom, and related productivity tools used across the business. • Serve as the primary onsite IT contact, managing daily support activity independently and ensuring requests are handled efficiently. • Coordinate with external or centralized IT partners to escalate more advanced issues and follow through until resolution is achieved. • Maintain accurate tracking of incidents and service requests, keeping documentation current and responses timely. • Contribute to technology-related initiatives, including emerging AI-focused efforts and other improvements that enhance support operations.
2026-06-30T00:00:00Z

Customer Service Manager

Tyngsborough, MA
onsite
Permanent / Full Time
75000 - 90000 USD / Yearly
Robert Half is seeking a highly motivated and customer-focused Customer Service Manager to lead our customer service operations. This individual will be responsible for managing the customer service team, overseeing quoting and order activity, maintaining strong client relationships, and ensuring exceptional service delivery. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is committed to delivering an outstanding customer experience. Key Responsibilities:<ul><li>Provide leadership, direction, and support to the customer service team.</li><li>Manage all aspects of the customer service process, including quotes, sample requests, order processing, and order acknowledgments.</li><li>Prepare quotes and proposals in response to customer inquiries and requests.</li><li>Work directly with customers to process orders, resolve issues, and ensure timely communication.</li><li>Enter and maintain customer and order information within the company ERP/CRM system.</li><li>Maintain customer records and databases with a high degree of accuracy.</li><li>Manage internal quote tracking and customer request databases.</li><li>Respond to customer inquiries and coordinate with appropriate internal departments to resolve issues.</li><li>Follow up on quotations and proposals to support business development efforts.</li><li>Collaborate with operations, sales, and management teams to ensure customer satisfaction and successful order fulfillment.</li><li>Analyze customer concerns and identify opportunities to improve service processes.</li><li>Perform additional customer service and administrative duties as needed.</li></ul>
2026-06-17T00:00:00Z