We are looking for a proactive and friendly PC Technician to support the setup of a new corporate and warehouse facility in Grand Prairie, Texas. In this contract role, you will handle basic hardware installations, resolve minor technical issues, and collaborate with third-party IT providers to ensure smooth operations. This role requires someone who enjoys engaging with others, providing hands-on support, and maintaining a service-oriented approach in a dynamic, air-conditioned environment.<br><br>Responsibilities:<br>• Set up workstations, including printers, monitors, and other hardware components, for new and existing users.<br>• Provide first-line support for resolving basic technical issues and user concerns.<br>• Interact with employees across the facility to assess and address immediate IT needs.<br>• Respond promptly to ad hoc technical assistance requests from staff.<br>• Act as the primary on-site liaison for third-party IT support providers, facilitating the resolution of complex issues.<br>• Follow instructions from external IT partners to perform troubleshooting tasks at user workstations.<br>• Maintain a clean and organized work environment while ensuring all hardware is installed correctly.<br>• Support the onboarding process by assisting with additional configurations for new equipment and users.<br>• Regularly walk through the warehouse and office spaces to identify and address technical needs in real time.
<p>We are seeking a skilled and proactive Systems Infrastructure Administrator to join our IT operations team. This role is ideal for a candidate with a strong background in Microsoft cloud technologies, virtualization, enterprise storage, and server infrastructure. The ideal candidate will also have experience managing NOC dashboards and exposure to emerging AI platforms.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Administer and support Microsoft Azure services and Office 365 applications including Exchange Online, Purview, and SharePoint.</li><li>Develop and maintain Power BI and Microsoft Fabric dashboards for operational insights and reporting.</li><li>Manage and maintain Windows Server environments (2016, 2019, 2022), ensuring optimal performance and security.</li><li>Oversee NOC dashboards for on-premises environments, ensuring real-time monitoring and alerting.</li><li>Administer VMware ESXi/vSphere environments and Azure Virtual Desktop infrastructure.</li><li>Manage enterprise storage systems including Dell EMC PowerScale and Pure Storage.</li><li>Maintain physical server infrastructure (Cisco UCS, Dell) and backup solutions (Rubrik, Veeam).</li><li>Create and manage digital certificates across multiple operating systems.</li><li>Provide basic support and troubleshooting for Linux environments.</li><li>Collaborate with teams exploring AI-related platforms such as Microsoft Copilot, Grok, and Azure Foundry.</li></ul><p><br></p>
We are looking for a skilled Network Engineer to join our team in Dallas, Texas. In this role, you will design, implement, and maintain robust network solutions, ensuring seamless connectivity across our IT infrastructure. The ideal candidate is experienced, meticulous, and has a passion for cutting-edge technologies along with a strong ability to collaborate with systems engineers to deliver integrated solutions.<br><br>Responsibilities:<br>• Design and deploy network architectures that meet organizational needs, including software-defined networks and cloud-based platforms.<br>• Configure and maintain Cisco networking solutions such as routers, switches, firewalls, and wireless access points.<br>• Implement and manage virtual networking solutions using VMware and Azure technologies.<br>• Monitor network performance and troubleshoot issues to ensure high availability and reliability.<br>• Collaborate with systems engineers to integrate networks and IT systems for comprehensive infrastructure solutions.<br>• Ensure compliance with security protocols by managing firewalls and conducting regular audits.<br>• Provide technical guidance and mentorship to team members to promote knowledge sharing and growth.<br>• Document network configurations and provide training to users and staff as needed.<br>• Work with project managers to deliver network solutions within established timelines and budgets.<br>• Stay updated on industry trends and technologies to continuously enhance network performance.
We are looking for a dedicated Data Center Engineer to join our team in Irving, Texas. In this 100% on-site role, you will play a key part in maintaining and optimizing data center operations within a large-scale enterprise environment. This Contract-to-permanent position offers an exciting opportunity to leverage your expertise in infrastructure management and data center applications.<br><br>Responsibilities:<br>• Perform advanced administrative and operational tasks to ensure seamless data center functionality.<br>• Monitor and manage infrastructure systems to ensure consistent uptime and reliability.<br>• Design, configure, and implement solutions for data center networks and related technologies.<br>• Utilize data center management tools to oversee inventory, monitor performance, and enhance efficiency.<br>• Collaborate with technicians, vendors, and departments to support effective operations and address technical challenges.<br>• Troubleshoot and resolve network and hardware issues within data center environments.<br>• Maintain detailed documentation of systems, configurations, and operational procedures.<br>• Provide technical guidance and support to ensure compliance with organizational standards.<br>• Assist in evaluating and implementing new technologies to improve system performance.<br>• Establish and maintain cross-functional partnerships to streamline data center operations.
<p>We are seeking a skilled and proactive <strong>Level 2 IT Support Analyst</strong> to join our dynamic IT operations team. This role serves as the escalation point for complex technical issues that cannot be resolved by Level 1 support. The ideal candidate will demonstrate deep technical expertise, strong troubleshooting skills, and the ability to mentor junior analysts while maintaining high standards of customer service.</p><p><br></p><p><strong>POSITION: IT SUPPORT ANALYST LEVEL II</strong></p><p><strong>LOCATION: DOWNTOWN DALLAS</strong></p><p><strong>SALARY: $68-72K</strong></p><p><br></p><p><strong><u>Responsibilities</u></strong>:</p><ul><li>Install, configure, and maintain operating systems, software updates, and security patches.</li><li>Manage user accounts, group policies, and permissions in Active Directory and other enterprise platforms.</li><li>Assist with endpoint management, and deployment using tools such as JAMF, Intune, or similar</li><li>Respond to escalated helpdesk tickets involving in-depth hardware, software, and network issues</li></ul>
<p><strong>SHIFT: 3PM - 12AM, WEDNESDAY - SUNDAY</strong></p><p><strong>SHIFT: 3PM - 12AM, WEDNESDAY - SUNDAY</strong></p><p><br></p><p>The Desktop Support Specialist I is responsible for resolving support requests, as well as, meeting customer satisfaction and continuous service delivery demands. Applicant should be capable of working in a dynamic, fast-paced environment.</p><p><br></p><p><strong>REQUIREMENT: A+ (CAN BE EXPIRED, MUST BE ABLE TO PROVIDE CERT #)</strong></p><p><strong>POSITION: DESKTOP SUPPORT</strong></p><p><strong>LOCATION: DOWNTOWN DALLAS, onsite 5 days</strong></p><p><strong>DURATION: 12 MONTHS</strong></p><p><strong>PAY RATE: $25 - $30 BASED ON EXPERIENCE</strong></p><p><br></p><p><strong>SHIFT: 3PM - 12AM, WEDNESDAY - SUNDAY</strong></p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Hardware troubleshooting: desktops, laptops, printers</li><li>Imaging - deep understanding of the process</li><li>Network troubleshooting, ability to articulate how you would troubleshoot issues</li><li>AV setup and support</li><li>Adding and creating accounts in Active Directory</li><li>Good customer service and communication</li></ul><p><br></p>
<p>JOB DESCRIPTION</p><p><br></p><p>Under the direction of the IT Director, the IT Support Specialist performs a variety of technology support functions. They are responsible for ticket escalation and general software support, hardware (laptops, desktops, printers, and phones), and training. They are also responsible for working with vendors and resolving system issues.</p><p><br></p><p>ESSENTIAL DUTIES</p><p>• Provide advanced technical and informational assistance to users of the client’s computer systems in a timely, accurate, and courteous manner.</p><p>• Assist with the installation, configuration and support of Windows-based equipment and applications in our network environment.</p><p>• Assist with the setup and execution of video conferences & events.</p><p>• Assist users with using Zoom, Microsoft Teams and other video and teleconference platforms.</p><p>• Perform routine support on computers, printers, and other peripherals, including but not limited to connecting to wireless networks, clearing paper jams, replacing toner cartridges, relocation and/or setup of computer equipment.</p><p>• Provides timely resolution of all incident tickets.</p><p>• Install new software packages on Firm computers and assist users with getting started and becoming self-sufficient with firm technology.</p><p>• Complete office setups and relocations as necessary.</p><p>• Assist with documentation and inventory of hardware & software as necessary.</p><p>• Adhere to the clients technology standards, data protection and security awareness policies and procedures.</p><p>• Assist with equipment procurement for events through third parties.</p><p>• Monitor depositions, meetings or similar proceedings through various virtual platforms and provide technical support as well as assisting the clients, videographers, and court reporters regarding various issues that occur.</p><p>• Keep manager informed on the status of work/projects, problem areas and customer satisfaction.</p><p>• Performs other duties as assigned.</p><p><br></p><p>SKILLS NEEDED TO BE SUCCESSFUL</p><p>• Ability to communicate effectively both orally and in writing with computer users regarding problems and questions.</p><p>• Excellent customer services skills and the ability to work in a challenging environment.</p><p>• Knowledge of video conferencing systems and web conferencing equipment and systems.</p><p>• Ability to work well in a team and independently.</p><p>• Ability to understand and translate technical material for non-technical users.</p><p>• Excellent organizational skills for prioritizing projects.</p><p>• Thorough knowledge of Microsoft Windows and Microsoft Office Suite.</p><p>• General knowledge of PC LANs and networks including Windows.</p><p>• Ability to quickly learn new applications and upgrades to existing applications.</p><p>EDUCATION AND EXPERIENCE</p><p>• Previous experience in the legal field is desired.</p><p>• Minimum 3 years of experience in a Windows and network environment.</p><p>• Associate or bachelor’s degree is not required but preferred.</p><p>• Certifications not required but preferred.</p><p>• Ability to understand procedures and instructions specific to the area of IT.</p>
We are looking for a skilled Desktop Support Specialist to provide efficient technical assistance to both on-site and remote employees in Dallas, Texas. This role requires hands-on expertise in resolving hardware and software issues, installing and upgrading systems, and maintaining smooth IT operations. Ideal candidates will have strong problem-solving abilities, excellent communication skills, and a solid understanding of office IT systems.<br><br>Responsibilities:<br>• Provide comprehensive technical support for hardware, software, and networking issues to on-site and remote users.<br>• Perform Level I and Level II troubleshooting, resolving technical problems promptly and professionally.<br>• Install, configure, and maintain computer hardware, peripherals, and imaging systems.<br>• Upgrade operating systems and software applications to ensure optimal performance.<br>• Diagnose and resolve network connectivity issues, including VPN technologies.<br>• Manage user accounts and permissions using Active Directory, including password resets and account creation.<br>• Deliver basic training to employees on system usage and tools, ensuring effective adoption.<br>• Document system events and maintain records to support seamless IT functionality.<br>• Test and evaluate new technologies to enhance IT processes and user experience.<br>• Handle 15-20 technical issues daily, prioritizing tasks and maintaining high service standards.
We are looking for a dedicated Product Support Specialist to join our team in Dallas, Texas, on a long-term contract basis. In this role, you will focus on enhancing agent experiences, resolving user concerns, and guiding individuals through technical solutions and features. As part of a dynamic team in the insurance industry, you will play a critical role in delivering innovative support and ensuring seamless communication and functionality for agents and internal teams.<br><br>Responsibilities:<br>• Serve as a primary advocate for agents, sales staff, and internal teams by addressing their needs and concerns.<br>• Collaborate with management to design and prioritize features and user stories based on agent feedback and operational requirements.<br>• Assist in developing carrier inbound data processes for sales readiness reports, agent profiles, and new product support.<br>• Provide analytical support to create actionable sales reports, dashboards, and insights for agents and teams.<br>• Participate in product visioning and roadmap discussions to drive initiatives like sales enablement and digital transformation.<br>• Guide agents in testing and utilizing specific product features to enhance their experience.<br>• Investigate and report product issues by simulating user scenarios and analyzing functionality.<br>• Maintain and update internal databases with records of technical issues and user interactions.<br>• Monitor and respond to agent complaints on social media, offering timely support and solutions.<br>• Share feedback-driven feature requests and effective resolutions with team members to improve processes.
<p>We are looking for a skilled IT Support Specialist to join our team in Plano, Texas. In this role, you will provide technical support and maintenance for a range of IT systems, ensuring optimal performance and security. You will also play a key role in new installations and collaborate with cross-functional teams to deliver seamless technology solutions.</p><p><br></p><p>Responsibilities:</p><p>• Deliver day-to-day technical support for airport lounge systems, addressing hardware and software issues effectively.</p><p>• Manage and maintain network infrastructure using Cisco, Ubiquiti, and Aerohive solutions.</p><p>• Troubleshoot desktop computing environments, including Windows and macOS workstations, point-of-sale systems, and software installations.</p><p>• Perform regular system maintenance, updates, and audits to ensure peak performance and security.</p><p>• Plan and execute the technical setup of new airport lounges, including network design and hardware configuration.</p><p>• Deploy and test IT hardware and software to meet company standards and project specifications.</p><p>• Implement and uphold network security protocols to protect systems and data.</p><p>• Collaborate with vendors and internal teams to meet installation timelines and budget constraints.</p><p>• Document technical processes, resolutions, and support activities to enhance knowledge sharing.</p><p>• Train lounge staff on IT systems and provide ongoing technical support.</p>
We are looking for a skilled Systems Administrator to support daily IT operations for a unique system that drives business processes. This role involves troubleshooting technical issues, maintaining system performance, and managing vendor relationships to ensure seamless operations. Based in Irving, Texas, this position requires flexibility and the ability to work independently in a small office environment.<br><br>Responsibilities:<br>• Provide technical support and troubleshooting for system issues, including hardware, software, and network-related problems.<br>• Respond promptly to operational disruptions, such as credit card machine failures or printing issues, to minimize downtime.<br>• Manage Active Directory, ensuring proper user access and system security.<br>• Oversee backup technologies to safeguard data and maintain system integrity.<br>• Collaborate with IT vendors to address network monitoring and maintenance needs.<br>• Monitor and maintain SonicWall firewalls to ensure secure and stable network connections.<br>• Identify and escalate network or server issues to appropriate vendors when necessary.<br>• Maintain and support computer hardware and software in a Windows-based environment.<br>• Be available for on-call support during evenings, weekends, or after-hours as needed.<br>• Work closely with a small team to ensure smooth day-to-day operations and long-term system reliability.
We are looking to recruit a detail-oriented Help Desk Analyst in the Wholesale Distribution - Dur Goods industry, based in Mesquite, Texas, United States. This role offers an exciting opportunity to provide technical support, troubleshoot problems, and assist with various tasks associated with the MIS department. <br><br>Responsibilities:<br>• Provide troubleshooting assistance to employees to resolve technical issues<br>• Carry out day-to-day tasks associated with the MIS department<br>• Learn and adapt to using additional third-party products as required by the company<br>• Support the warehouse management system (WMS) used in warehousing operations on a daily basis<br>• Use Microsoft Office products proficiently, along with the Microsoft Windows Server environment<br>• Utilize skills in Database, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, Desktop Hardware, and Microsoft Office 365 to perform duties efficiently<br>• Manage and resolve customer credit inquiries<br>• Monitor customer credit accounts and take appropriate action to collect delinquent payments.<br><br>Qualifications:<br>• Minimum of 3 years of experience as a Help Desk Analyst or in a related role within the Wholesale Distribution - Dur Goods industry<br>• Proficiency with Microsoft technologies, including Microsoft Office 365<br>• Experience with Active Directory and Configuration Management<br>• Strong knowledge of Computer Hardware and Desktop Hardware<br>• Familiarity with Deskside Support operations<br>• Experience working with Databases<br>• Excellent problem-solving skills and the ability to troubleshoot technical issues<br>• Strong communication skills, both written and verbal, with the ability to explain complex technical issues in a clear and concise manner<br>• Ability to work collaboratively in a team environment and handle multiple tasks simultaneously<br>• Proven history of delivering exceptional customer service<br>• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
<p>We are looking for a forward-thinking Director of Engineering to lead and enhance our engineering efforts in SATCOM & ESA (Electronically Steerable Antennas." This position requires a dynamic leader with extensive expertise in research and development, progressive product design, and advanced technologies. The role offers an exciting opportunity to oversee complex projects and drive innovation in electronically steerable antenna systems and SATCOM. </p><p><br></p><p>Responsibilities:</p><p>• Provide strategic leadership to engineering teams, ensuring alignment with organizational goals and objectives.</p><p>• Spearhead research and development initiatives to create cutting-edge, innovative solutions.</p><p>• Oversee the design, development, and deployment of electronically steerable antenna systems.</p><p>• Collaborate with cross-functional departments, including Product Management and Sales, to integrate engineering strategies with business needs.</p><p>• Ensure all engineering processes comply with industry standards and regulatory requirements.</p><p>• Cultivate a culture that prioritizes technical excellence, continuous improvement, and creative problem-solving.</p><p>• Manage project budgets, timelines, and resource allocation to ensure efficient execution.</p><p>• Evaluate and integrate emerging technologies into product development roadmaps.</p><p>• Mentor and guide engineering teams to foster growth and high-performance outcomes.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Coppell, Texas. This is a Contract-to-Permanent position within the dynamic retail industry, offering the opportunity to contribute to essential technical support functions. The role involves handling user account management, troubleshooting, and maintaining desktop systems, ensuring smooth operations and high-quality support.<br><br>Responsibilities:<br>• Manage user accounts in Active Directory, including creating, disabling, and resetting passwords.<br>• Configure, maintain, and troubleshoot user devices to ensure optimal performance.<br>• Perform administrative tasks within Office 365, such as license assignments and basic functions in Exchange, Teams, and SharePoint.<br>• Provide technical support for standard desktop applications, including Microsoft Office and Adobe Acrobat.<br>• Diagnose and resolve production issues such as system errors, defects, and inconsistencies.<br>• Assist in troubleshooting and securing Microsoft Windows operating systems, including versions 10 and 11.<br>• Contribute to compliance and data governance tasks using Microsoft Purview.<br>• Maintain detailed documentation for support procedures and system configurations.<br>• Collaborate with team members to identify and implement effective solutions to technical challenges.<br>• Ensure timely and courteous responses to user inquiries and technical issues.
