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5 results for Customer Service Manager in Dallas, TX

Customer Account Manager

Dallas, TX
onsite
Temporary / Contract
25 - 25 USD / Hourly
Our client, a growing logistics and shipping company, is seeking an experienced Account Manager to serve as the primary point of contact for key client accounts. This role is responsible for building strong customer relationships, ensuring service excellence, coordinating with internal operations teams, and identifying opportunities to grow existing business.The ideal candidate will have experience in transportation, freight, shipping, or supply chain environments and be comfortable managing multiple accounts in a fast-paced setting.Key Responsibilities<ul><li>Manage a portfolio of client accounts and serve as the main point of contact for day-to-day needs</li><li>Build and maintain strong client relationships to ensure satisfaction, retention, and long-term partnership</li><li>Coordinate with operations, dispatch, customer service, and billing teams to ensure timely and accurate service delivery</li><li>Monitor shipments, resolve service issues, and provide proactive updates to customers</li><li>Identify opportunities to expand services within existing accounts</li><li>Prepare account reports, track service metrics, and communicate performance results to clients and leadership</li><li>Support pricing discussions, contract renewals, and service agreements</li><li>Address customer concerns with urgency and professionalism while ensuring timely resolution</li><li>Maintain accurate client records, activity notes, and account updates in CRM systems</li><li>Partner cross-functionally to improve processes and enhance the overall customer experience</li></ul>
2026-06-23T00:00:00Z

Customer Service

Arlington, TX
onsite
Temporary / Contract
20 - 21 USD / Hourly
Respond to customer inquiries via phone, email, or chatResolve customer complaints and provide appropriate solutionsProcess orders, returns, and account updates accuratelyMaintain detailed records of customer interactionsProvide product or service information to customersFollow up to ensure customer satisfactionEscalate complex issues when necessary
2026-06-19T00:00:00Z

Customer Experience Specialist

Richardson, TX
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Experience Specialist to join our team in Richardson, Texas in a contract capacity with the potential for a permanent role. This position focuses on delivering responsive support to customers by handling product questions, managing orders, and resolving service issues with accuracy and professionalism. The role works closely with sales, operations, and other internal partners to keep customers informed and ensure a smooth order experience from inquiry through delivery. Responsibilities: • Respond to customer questions related to product availability, pricing details, order progress, and suitable product options while providing timely and accurate information. • Build strong working relationships with customer accounts and sales partners to support satisfaction, clear communication, and dependable service. • Process incoming orders through approved channels and verify order details to promote efficient and accurate fulfillment. • Monitor open orders, identify potential delays or issues, and communicate updates promptly to customers and internal teams. • Investigate customer concerns and service requests, coordinate with cross-functional partners, and drive issues through to resolution. • Assist customers with navigating online tools and resources so they can more easily access information and complete routine tasks. • Maintain up-to-date knowledge of company products, procedures, and service practices through training and ongoing learning. • Provide day-to-day guidance to newer team members and help document processes that support consistent service delivery. • Support priority accounts and special assignments as needed while contributing ideas that improve workflow and customer experience. • Follow safety expectations, established procedures, and performance standards in daily work activities.
2026-07-08T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Texas in a contract role with the potential for a permanent position. This position supports customers through a wide range of account-related questions, including payments, escrow and tax matters, refinance inquiries, and early-stage delinquency conversations. The role is ideal for someone who communicates with confidence, stays organized in a fast-paced call center setting, and can move comfortably between multiple systems while delivering a positive customer experience. Responsibilities: • Respond to a high volume of incoming and outgoing customer calls related to mortgage accounts, payment activity, escrow items, tax questions, and refinance requests. • Guide customers through account concerns with professionalism while helping resolve early-stage past-due situations up to 60 days delinquent. • Navigate several internal platforms and AI-supported tools to research account details, document interactions, and provide accurate information. • Deliver clear written and verbal communication when handling follow-up messages, service updates, and customer inquiries. • Maintain productivity and service quality standards in a fast-paced call center environment with changing customer needs. • Participate in training, coaching, and post-training support to build product knowledge and strengthen call handling performance. • Support rotating Saturday coverage on a scheduled basis, with compensatory time provided according to team guidelines.
2026-07-01T00:00:00Z

Account Manager

Richardson, TX
onsite
Temporary / Contract
25 - 27 USD / Hourly
Our client, a fast-paced logistics and shipping company, is seeking an Account Coordinator / Order Entry Specialist to support customer accounts through accurate order processing, account maintenance, and daily communication with internal teams and clients. This role is ideal for someone who is detail-oriented, organized, and experienced in handling high-volume order entry in a transportation, shipping, or supply chain environment.The ideal candidate will be comfortable working in a deadline-driven setting, updating account information, tracking shipments, and ensuring customer orders are entered and processed accurately.Key Responsibilities<ul><li>Enter and process customer orders accurately and efficiently in internal systems</li><li>Update customer accounts, shipment details, pricing information, and service records</li><li>Review orders for completeness and follow up on missing or inaccurate information</li><li>Communicate with customers regarding order status, shipping updates, and account changes</li><li>Coordinate with operations, dispatch, warehouse, and billing teams to ensure timely fulfillment</li><li>Monitor shipment activity and provide proactive updates to customers</li><li>Assist with resolving order discrepancies, service issues, and billing-related questions</li><li>Maintain accurate documentation, account notes, and customer records</li><li>Support account managers and operations teams with administrative and customer service tasks</li><li>Help improve workflow efficiency and ensure a high level of service accuracy</li></ul>
2026-06-23T00:00:00Z