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1 result for Help Desk Support Manager in Columbus, OH
- Columbus, OH
- onsite
- Permanent / Full Time
- 55000 - 65000 USD / Yearly
- <p>We are looking for a Second shift Help Desk/Desktop Support Analyst to provide reliable technical support for end users in Columbus, Ohio. This role focuses on resolving day-to-day hardware, software, and account-related issues while delivering responsive service in a hospitality-driven environment. The ideal candidate is comfortable working with Microsoft Windows systems, handling support requests efficiently, and maintaining a high standard of customer care.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-line technical assistance for desktop, laptop, and basic peripheral issues affecting daily operations.</p><p>• Respond to service desk requests in a timely manner, document actions taken, and follow issues through to resolution.</p><p>• Support user account administration tasks within Active Directory, including access updates and basic account maintenance.</p><p>• Troubleshoot Microsoft Windows 10 and related Windows environment issues to restore system functionality quickly.</p><p>• Diagnose common software and connectivity problems by applying structured troubleshooting methods.</p><p>• Escalate more complex incidents when necessary while ensuring clear communication with users and internal support teams.</p><p>• Install, configure, and maintain standard desktop applications and workstation settings as required.</p><p>• Contribute to service continuity by identifying recurring support issues and sharing practical recommendations for improvement</p>
- 2026-10-01T00:00:00Z