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2 results for Help Desk Support Manager in Columbus, OH

Desktop Support Analyst

Columbus, OH
onsite
Temporary / Contract
20 - 28 USD / Hourly
We are seeking a Tier 1 Help Desk/Desktop Support Technician to support approximately 100 users across multiple office and warehouse locations throughout the U.S. and Canada. This is a fully onsite, Monday–Friday position supporting daily IT operations in a warehouse environment. The technician will serve as the primary onsite IT support resource, handling day-to-day help desk requests and desktop support responsibilities while working directly with the IT Manager. Advanced infrastructure and security-related issues are escalated to a managed services provider (MSP). Average ticket volume is around 5 tickets per day and is managed through ConnectWise. Responsibilities Provide Tier 1 help desk and desktop support for end users Troubleshoot hardware, software, login, and connectivity issues Support Microsoft Windows 10/11 and Microsoft 365 environments Manage Active Directory user accounts, password resets, onboarding, and offboarding Support warehouse technology including Zebra printers, desktop printers, and scan guns Perform workstation setup, imaging, and hardware troubleshooting Document issues, resolutions, and support procedures Assist with desktop refreshes, upgrades, and other IT projects Required Skills Experience providing Tier 1 help desk or desktop support Basic troubleshooting skills in Windows environments Experience with Active Directory and Microsoft 365 Communication and customer support skills Ability to work independently and manage priorities Consistent attendance and punctuality Preferred Qualifications Experience supporting warehouse or manufacturing environments Familiarity with ConnectWise or similar ticketing systems Experience supporting Zebra printers, scanners, or warehouse hardware
2026-05-28T00:00:00Z

Front Desk Associate

Westerville, OH
onsite
Temporary / Contract
24 - 24.5 USD / Hourly
We are looking for an experienced Front Desk Associate to support daily office operations in Westerville, Ohio. This Long-term Contract position is ideal for someone who enjoys creating a welcoming environment, managing administrative details, and keeping workplace activities organized. The person in this role will serve as a key point of contact for visitors, employees, vendors, and service providers while handling front desk coordination with discretion. Responsibilities: • Welcome guests, employees, and external partners while maintaining an organized and attentive front desk presence. • Manage incoming calls, route inquiries to the appropriate contacts, and respond to general administrative requests in a timely manner. • Coordinate visitor check-in procedures, meeting arrangements, and onsite support for leadership and executive guests. • Oversee mail, packages, deliveries, and catering logistics to ensure smooth day-to-day office operations. • Maintain office documentation, scheduling records, and reports using tools such as Microsoft Outlook and Microsoft Excel. • Partner with vendors and facility service providers to address work orders, restocking needs, and workplace support requests. • Assist with onboarding logistics by preparing materials, coordinating schedules, and supporting new employee arrival processes. • Help organize meetings and workplace visits by arranging rooms, tracking details, and confirming operational readiness.
2026-06-02T00:00:00Z