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2 results for Help Desk Support Manager in Columbus, OH

Help Desk/Desktop Support Analyst

Dublin, OH
onsite
Temporary to Hire
22.1635 - 25.663 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver dependable technical assistance for employees across multiple locations in Ohio. This contract position with permanent potential is ideal for someone who enjoys solving user issues, maintaining endpoint technology, and supporting day-to-day IT operations in a service-focused environment. The role combines hands-on desktop support, device setup, application troubleshooting, and routine site visits while partnering with colleagues to keep systems running efficiently. Responsibilities: • Deliver first- and second-level support for workstations, laptops, mobile devices, printers, and other end-user equipment, resolving issues in a timely manner. • Set up, configure, maintain, and troubleshoot hardware, operating systems, and business applications to support reliable daily operations. • Coordinate employee onboarding and offboarding by preparing accounts, deploying devices, and assisting users with initial application and mobile device setup. • Diagnose and resolve connectivity problems involving wired networks, wireless access, and TCP/IP-based communication across office locations. • Support Microsoft Windows environments and core productivity tools while performing routine updates, patching, and system maintenance activities. • Travel to branch and office sites on a scheduled basis to provide in-person technical support, complete planned maintenance, and address local technology needs. • Record incidents, solutions, and support procedures accurately within the service desk system to maintain clear documentation and service history. • Assist with inventory control, asset tracking, and equipment lifecycle planning to ensure technology resources are accounted for and properly managed. • Partner with other IT team members to escalate complex issues, contribute to larger projects, and recommend process improvements that enhance the user experience.
2026-06-12T00:00:00Z

Help Desk Analyst II

Lewis Center, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst II to join the IT team in Lewis Center, Ohio in a Long-term Contract role. This position is ideal for an early-career support specialist who enjoys solving technical issues, delivering dependable service to internal users, and building a strong foundation for future growth. You will provide hands-on assistance across Microsoft-based environments while helping maintain consistent day-to-day support coverage for the business. Responsibilities: • Provide front-line technical support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner. • Manage and update service requests through Jira, ensuring tickets are documented clearly, prioritized appropriately, and followed through to completion. • Troubleshoot Microsoft 365 applications and Windows 10 environments, including common user issues involving accounts, devices, and productivity tools. • Support user account administration tasks such as password resets, access changes, and directory updates within Active Directory. • Assist staff with both Windows PCs and occasional Mac-related support needs, offering clear guidance and practical solutions. • Communicate status updates effectively to end users, helping reduce frustration and maintain confidence during technical disruptions. • Work closely with the broader IT team to escalate more complex incidents and contribute to a reliable support experience across the organization. • Participate in assigned technical projects or improvement efforts over time, with opportunities to expand beyond ticket-based support into broader IT initiatives.
2026-06-15T00:00:00Z