<p>We are looking for a dedicated Customer Service Specialist to join our client's team in Columbus, Ohio. This long-term contract role is ideal for someone passionate about delivering exceptional service while fostering positive customer relationships. The position offers the opportunity to contribute to a dynamic environment, meeting performance goals and resolving customer concerns effectively.</p><p><br></p><p>Responsibilities:</p><p>• Build and maintain strong relationships with over 100 customers daily by providing excellent service.</p><p>• Collaborate with team members to achieve and exceed targets, including call handling time, availability, customer satisfaction, sales, and quality goals.</p><p>• Address and resolve customer complaints and disputes promptly and effectively.</p><p>• Stay informed on company products, services, technologies, and procedures to assist customers efficiently.</p><p>• Adapt to varying shift schedules, including day, afternoon, evening, and weekend shifts, based on business needs.</p><p>• Utilize computer systems, reference materials, and multiple screens to resolve complex customer inquiries.</p><p>• Demonstrate clear and precise communication skills, ensuring proper grammar and pronunciation.</p><p>• Maintain a composed and attentive demeanor while handling customer interactions using headsets and sitting for extended periods.</p><p>• Leverage Microsoft Office applications and internet resources to support customer service activities.</p>
<p>We are looking for a detail-oriented Customer Service Representative to join our team in Vandalia, Ohio. This is a Contract-to-permanent position that offers an excellent opportunity to showcase your organizational, communication, and data entry skills. In this role, you will play a vital part in ensuring smooth operations by handling customer inquiries, processing enrollments, and maintaining accurate records.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate data entry tasks within member portals and systems, ensuring all information is submitted correctly.</p><p>• Communicate effectively with vendors and representatives to address inquiries and resolve issues.</p><p>• Process enrollment applications and ensure eligibility information is updated promptly.</p><p>• Generate and review reports to monitor data accuracy and operational efficiency.</p><p>• Scan and index documents for proper recordkeeping and accessibility.</p><p>• Distribute mail and manage correspondence as part of daily operations.</p><p>• Handle inbound calls to assist customers with questions and provide resolutions.</p><p>• Schedule appointments and maintain calendars to support organizational needs.</p><p>• Utilize Microsoft Excel and Word to create and update documentation as required.</p><p><br></p><p><strong>For immediate consideration, call 937.224.8326.</strong></p>
We are looking for a dedicated and detail-oriented Sales Support team member to join our team in Columbus, Ohio. This is a Contract-to-Permanent position, offering an opportunity to contribute to customer satisfaction and operational excellence. The role involves collaborating with internal teams and engaging with clients to meet their product needs efficiently.<br><br>Responsibilities:<br>• Provide exceptional customer service by addressing inquiries and resolving concerns promptly.<br>• Support inbound sales activities and assist customers with their product selections.<br>• Process and manage order entries with a high level of accuracy and attention to detail.<br>• Collaborate closely with internal teams to ensure seamless communication and workflow.<br>• Maintain a strong focus on customer needs to deliver tailored solutions.<br>• Act as a point of contact for post-sales support, ensuring customers receive the necessary assistance.<br>• Uphold superior standards of service and professionalism in all interactions.<br>• Identify opportunities to enhance customer satisfaction and improve processes.
We are looking for an organized and detail-oriented Clerical Associate Intermediate with 3-6 years of experience to join our team in Westerville, Ohio. This is a long-term contract opportunity where you will play a critical role in ensuring the accuracy and efficiency of our document-related processes. If you excel in clerical tasks and have a keen eye for detail, this position is an excellent fit for you.<br><br>Responsibilities:<br>• Accurately scan and copy documents to maintain organized and accessible records.<br>• Retrieve files promptly to support team operations and ensure timely delivery of information.<br>• Prepare documents for mailing, ensuring proper formatting and packaging.<br>• Review reports and documents meticulously to verify accuracy and completeness.<br>• Organize and maintain physical and digital files to uphold efficient record-keeping standards.<br>• Assist in photocopying and scanning tasks, ensuring quality and precision.<br>• Support general clerical duties, contributing to smooth administrative operations.<br>• Collaborate with team members to address document-related needs and resolve issues effectively.
