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4 results for Customer Service Manager in Cleveland, OH

Customer Service Manager

Akron, OH
onsite
Temporary to Hire
20 - 28 USD / Hourly
Our client is seeking a highly communicative professional for a contract-to-permanent opportunity within their Customer Service department. This role is responsible for overseeing daily customer service operations, supporting the quoting and order process, and serving as a key liaison between internal teams, customers, and production. The ideal candidate will be comfortable working in a fast-paced manufacturing environment, balancing administrative responsibilities with light activity on the factory floor.Key Responsibilities:<ul><li>Oversee and execute daily operations within the Customer Service department to ensure clear communication, accuracy, and efficient workflow</li><li>Communicate regularly with office personnel, sales, shipping, customers, and internal departments</li><li>Assist with and prepare formal quotes for existing and prospective customers</li><li>Process purchase orders for tooling, prototypes, and production</li><li>Analyze current order patterns and review sales margins</li><li>Monitor daily invoice activity and maintain accurate customer account information</li><li>Maintain and organize master drawing files</li><li>Manage and support the Shipping Administrative Assistant</li><li>Serve as a communication link between Customer Service, Quality, Production, and Shipping to ensure smooth order flow</li><li>Assist with accounts receivable activities as needed</li><li>Ensure departmental adherence to ISO-compliant procedures</li><li>Participate in weekly customer calls and daily management meetings</li><li>Make rounds in the press room and perform light walking in the factory as needed</li><li>Cross-train with team members to provide short-term coverage and support</li><li>Travel occasionally to customer sites, as needed</li><li>Perform additional duties assigned by management</li></ul>
2026-06-15T00:00:00Z

Customer Service Representative

Cleveland, OH
onsite
Temporary / Contract
20 - 21 USD / Hourly
• Job Title: Customer Service Representative• Location: Highland Hills, OH (Onsite)• Pay Rate: $21.00/hr• Duration: 6-month contract with potential for extension About the Role:In this position, you'll provide back-office support by assisting with payroll and billing processes while delivering excellent customer service. You'll work with client payroll and billing data, respond to customer inquiries, maintain accurate records, and help ensure payroll and billing are processed accurately and on time. What You'll Be Doing:• Processing and verifying payroll and billing information for accuracy• Responding to customer questions professionally via phone and email• Setting up new customer accounts and maintaining customer records• Updating payroll and billing instructions for existing clients• Processing credits, rebills, ACH, wire, and A/R transactions• Assisting clients with payroll and billing reporting processes• Providing basic software support and training for payroll and billing platforms• Identifying discrepancies and notifying management of issues as needed
2026-07-01T00:00:00Z

Account Manager

Akron, OH
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
We are looking for an Account Manager to support order administration and customer-focused account coordination in our Akron, Ohio location. This role centers on retrieving vendor orders from multiple online portals, entering accurate data, and keeping documentation organized in a fast-moving environment. The position works closely with major retail accounts and helps ensure issues are resolved quickly while daily priorities remain on track. Responsibilities:• Access vendor systems to retrieve incoming orders and confirm they are captured accurately and on time.• Enter order details, tickets, packing slips, and related paperwork into internal records with a high level of accuracy.• Coordinate with customer and vendor contacts to address order questions, discrepancies, and service concerns through completion.• Maintain organized documentation of transactions, communications, and service actions to support efficient follow-up.• Support account activity for high-volume retail partners • Help strengthen service processes by identifying workflow improvements and contributing to consistent operating practices.• Manage competing priorities in a fast-paced setting, especially during heavier workloads at the beginning of the week.• Use available resources effectively to keep work flowing smoothly and meet quality and productivity expectations.
2026-06-30T00:00:00Z

Service Coordinator

Cleveland, OH
onsite
Temporary to Hire
19 - 23 USD / Hourly
We are looking for a Service Coordinator to support residential and commercial customers with fire and security system service needs in Ohio. This contract-to-permanent position is ideal for someone who excels in a fast-paced customer service environment, can confidently handle a high volume of calls, and enjoys solving problems in real time. The person in this role will help customers address alarm-related issues, coordinate technician visits when remote resolution is not possible, and keep service requests moving efficiently. This is an onsite opportunity for someone with strong communication skills, sound judgment, and solid computer proficiency. Responsibilities: • Respond to a steady flow of incoming customer calls related to fire and security alarm systems for both residential and commercial accounts. • Guide customers through basic troubleshooting steps for issues such as system alerts, sensor concerns, control panel problems, and recurring alarm sounds. • Determine when a problem can be resolved remotely and arrange technician service appointments promptly when onsite support is needed. • Manage open service requests by updating ticket details, tracking status, and helping reduce outstanding inbound and outbound service volume. • Communicate clearly and effectively with customers to gather accurate information, explain next steps, and set expectations for service delivery. • Use internal systems and office software to document interactions, coordinate scheduling, and maintain organized service records. • Collaborate with supervisors, technicians, and team members to ensure timely follow-up and consistent customer support. • Apply available troubleshooting resources and reference materials to resolve issues efficiently and escalate more complex situations when appropriate.
2026-07-06T00:00:00Z