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7 results for Customer Service Manager in Cleveland, OH

Customer Service Manager

Akron, OH
onsite
Temporary to Hire
20 - 28 USD / Hourly
Our client is seeking a highly communicative professional for a contract-to-permanent opportunity within their Customer Service department. This role is responsible for overseeing daily customer service operations, supporting the quoting and order process, and serving as a key liaison between internal teams, customers, and production. The ideal candidate will be comfortable working in a fast-paced manufacturing environment, balancing administrative responsibilities with light activity on the factory floor.Key Responsibilities:<ul><li>Oversee and execute daily operations within the Customer Service department to ensure clear communication, accuracy, and efficient workflow</li><li>Communicate regularly with office personnel, sales, shipping, customers, and internal departments</li><li>Assist with and prepare formal quotes for existing and prospective customers</li><li>Process purchase orders for tooling, prototypes, and production</li><li>Analyze current order patterns and review sales margins</li><li>Monitor daily invoice activity and maintain accurate customer account information</li><li>Maintain and organize master drawing files</li><li>Manage and support the Shipping Administrative Assistant</li><li>Serve as a communication link between Customer Service, Quality, Production, and Shipping to ensure smooth order flow</li><li>Assist with accounts receivable activities as needed</li><li>Ensure departmental adherence to ISO-compliant procedures</li><li>Participate in weekly customer calls and daily management meetings</li><li>Make rounds in the press room and perform light walking in the factory as needed</li><li>Cross-train with team members to provide short-term coverage and support</li><li>Travel occasionally to customer sites, as needed</li><li>Perform additional duties assigned by management</li></ul>
2026-07-14T00:00:00Z

Customer Service Representative

Brunswick, OH
onsite
Temporary to Hire
18 - 20 USD / Hourly
We are looking for a Customer Service Representative to join a fully onsite team in Brunswick, Ohio in a contract role with permanent potential. This position is ideal for someone who enjoys helping customers, managing order-related requests, and delivering accurate information with professionalism. You will support both external and internal customers by handling inquiries, processing orders, and ensuring each interaction is timely, solution-focused, and well-documented. Responsibilities: • Respond to inbound customer calls and emails with professionalism, providing clear updates on products, pricing, orders, and shipment status. • Enter and manage customer orders with strong attention to detail to ensure accurate records and smooth fulfillment. • Guide customers through product selections by identifying needs, recommending suitable options, and offering consultative support. • Address service concerns and order-related issues promptly, working to resolve problems in a practical and customer-focused manner. • Interpret customer specifications and explain product information in a way that helps customers make informed decisions. • Coordinate with internal teams to monitor open requests and maintain consistent follow-through on customer commitments. • Prepare and maintain order documentation with a high degree of accuracy using Microsoft Office and related systems. • Support phone-based and email-based communication throughout the day while maintaining organized records and timely responses.
2026-07-27T00:00:00Z

Customer Service Representative

North Canton, OH
onsite
Temporary to Hire
21 - 21 USD / Hourly
We are looking for a Customer Service Representative to join our team in North Canton, Ohio in a contract capacity with permanent potential. This position supports both customer communication and shipping coordination, making it ideal for someone who can balance service excellence with strong administrative follow-through. The role involves assisting customers with orders and returns while also helping ensure domestic and international shipments are prepared accurately and delivered on time. Responsibilities: • Manage incoming customer inquiries by phone and other channels, providing timely updates on orders, products, and service-related questions. • Process sales orders, quotations, returns, and warranty requests with careful attention to accuracy and turnaround time. • Prepare outbound shipments for domestic and international destinations, including labels, invoices, and required customs paperwork. • Work closely with transportation providers, freight partners, and customs contacts to support smooth shipment movement and issue resolution. • Track deliveries proactively, investigate delays, and coordinate solutions to help maintain customer satisfaction. • Maintain organized records of shipping activity, customer interactions, and service requests to support reporting and compliance needs. • Assist with shipping and receiving coordination to help keep inbound and outbound inventory records accurate. • Partner with internal departments to ensure commitments are completed on schedule and customer needs are addressed effectively.
2026-07-15T00:00:00Z

Customer Service Representative

Oberlin, OH
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
We are looking for a Customer Service Representative to join a busy team supporting a wide range of seed and product orders in Ohio. This is a long-term contract opportunity with the potential to transition into a permanent role, ideal for someone who enjoys helping customers, staying organized, and keeping daily operations running smoothly. The person in this role will combine strong communication skills with accurate data handling to support order processing and customer needs in an office-based environment. Responsibilities: • Manage incoming customer inquiries by phone and email, providing timely and attentive support for order-related questions and service needs. • Enter and update order information with accuracy, ensuring confirmations and related records are processed correctly. • Coordinate closely with internal team members to help maintain efficient workflow across multiple seed and product lines. • Review customer orders for completeness and follow up on missing or unclear details to prevent processing delays. • Provide administrative and operational support that helps the department maintain consistent service levels. • Use business systems and standard office software to track customer interactions, process transactions, and maintain organized documentation. • Assist the team during periods of high volume by balancing service requests, order activity, and follow-up communication. • Support changes in operational processes and tools as needed, while helping ensure a smooth experience for customers and internal stakeholders.
2026-08-03T00:00:00Z

Customer Service Representative

Medina, OH
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support customer accounts and order activity for a manufacturing environment in Medina, Ohio. This contract opportunity with potential for a permanent role is ideal for someone who enjoys balancing customer communication, sales coordination, and detailed order processing in a fast-paced, in-person setting. The person in this role will serve as a key link between customers, sales partners, and internal teams to keep projects moving smoothly and ensure accurate, timely service. Responsibilities: • Coordinate quote requests with internal pricing resources and share needed details with intake and quoting teams to keep requests moving efficiently. • Partner with sales representatives and customers across multiple product lines, including participation in project kickoff discussions to align expectations and next steps. • Oversee customer account administration, maintaining accurate records and supporting ongoing account-related requests. • Process orders with a high degree of accuracy and timeliness, including ticket selection, order documentation updates, and portal submissions required by customers. • Collect deposits or payments when required and assist with post-order activities to ensure complete and organized account support. • Monitor open orders, review stock availability, and update shipping timelines in the system when changes are needed. • Communicate revised lead times, shipment dates, and direct-ship notifications to customers and sales contacts to maintain clear expectations. • Maintain shared customer service files and support program-specific inquiries for national accounts, hospitality, international, private label, and other specialized customer groups.
2026-07-28T00:00:00Z

Customer Service Representative

Wooster, OH
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a team in Wooster, Ohio on a Contract assignment expected to last 3 to 4 months. In this role, you will support daily customer interactions by handling incoming inquiries, entering order details accurately, and maintaining organized records in company systems. This position is well suited for someone who is comfortable working with data entry tasks, communicating clearly with customers, and using basic computer applications efficiently. Responsibilities: • Respond to inbound customer calls and provide prompt, detail-focused assistance. • Enter customer orders and related information into designated system fields with a high level of accuracy. • Review submitted details carefully to help ensure records are complete and correctly documented. • Support day-to-day customer service activities by addressing routine questions and requests. • Communicate with customers to gather missing information needed to process orders or updates. • Maintain organized electronic records and follow established procedures for data handling. • Assist with outbound follow-up when additional clarification or confirmation is required.
2026-07-31T00:00:00Z

Customer Support Representative

Aurora, OH
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a dependable Customer Support Representative to join a growing health insurance agency in Aurora, Ohio. This is a part time Long-term Contract opportunity for someone who enjoys helping clients, staying organized, and providing attentive service in an in-office setting. The role supports individuals with questions related to health insurance options and requires strong communication, accuracy, and confidence when handling phone-based interactions. This position is ideal for an entry-level candidate with at least one year of customer service experience who is ready to contribute to a collaborative team. Responsibilities:• Respond to incoming client calls and deliver courteous, timely assistance with health insurance-related questions and service needs.• Place outbound calls as needed to follow up on inquiries, confirm information, and maintain clear communication with clients.• Enter and update customer details accurately in CRM platforms and internal records to support efficient account management.• Prepare organized notes, documentation, and basic reports to ensure interactions and service updates are properly tracked.• Assist clients by explaining coverage-related information in a clear and thorough manner while maintaining a high standard of service.• Use Microsoft Office tools, including Excel, to manage data, support daily administrative tasks, and keep information current.• Work closely with team members in the office to help maintain smooth day-to-day customer support operations.• Handle order entry and related service requests with attention to detail and a focus on accuracy.
2026-08-03T00:00:00Z