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5 results for Customer Service Manager in Cleveland, OH

Customer Service Representative

Strongsville, Ohio
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for a Customer Service Representative to join a service-focused team in Strongsville, Ohio. This contract opportunity with potential for a permanent role is ideal for someone who communicates with confidence, stays organized in a fast-paced environment, and can quickly become a dependable resource for customers and internal teams. The person in this role will support daily customer interactions, maintain accurate records, and help ensure orders and service requests are handled efficiently from start to finish. Responsibilities: • Respond to incoming customer calls and inquiries with professionalism, providing timely support and clear follow-up. • Enter and update customer, order, and service information accurately within company systems, including SAP and Microsoft Office tools. • Assist customers with requests related to products, order status, and general service needs while delivering a positive experience. • Prepare and maintain detailed documentation, reports, and records to support daily operations and service tracking. • Coordinate with internal departments to resolve customer issues, clarify information, and keep requests moving forward. • Manage multiple tasks throughout the day while maintaining attention to detail and meeting service expectations. • Support process-related updates and workflow changes as needed, adapting quickly to new procedures and system requirements.
2026-09-17T00:00:00Z

Customer Service Representative

North Canton Nt, Ohio
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a manufacturing team in North Canton, Ohio in a contract role with the potential for a permanent position. This position supports customer accounts through timely communication, accurate order coordination, and close partnership with internal teams to help meet delivery commitments. Training is conducted onsite, and after onboarding, the role offers a hybrid schedule with the opportunity to work remotely two days per week. The ideal candidate brings strong customer service judgment, account management experience, and the ability to resolve issues in a fast-paced environment. Responsibilities: • Manage assigned customer accounts by preparing pricing and delivery updates, entering orders, adjusting schedules, and maintaining accurate account records. • Coordinate with sales, supply chain, manufacturing, and other internal teams to address service issues and improve on-time delivery performance. • Monitor open orders and customer demand trends, including forecasting needs, expediting requests, and keeping order activity organized and up to date. • Communicate commercial terms, order status, and service-related updates clearly to both customers and internal stakeholders. • Provide responsive support on inbound and outbound customer interactions while maintaining a high standard of professionalism and accuracy. • Use product knowledge and system understanding to investigate account concerns, analyze order details, and recommend practical solutions. • Apply company guidelines and sound judgment when handling customer requests, exceptions, and account-related decisions. • Contribute to a team-focused environment by supporting shared goals and demonstrating accountability in day-to-day customer service operations.
2026-08-21T00:00:00Z

Customer Service Representative

Medina Nt, Ohio
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a manufacturing team in a contract-to-permanent role. This position supports customers, sales partners, and internal teams by coordinating orders, resolving inquiries, and keeping account information current across multiple product lines. The ideal candidate is organized, responsive, and comfortable managing detailed order activity while maintaining a high standard of accuracy in a fast-paced environment. Responsibilities: • Coordinate quote requests with the appropriate internal team and share complete project details to support timely and accurate pricing. • Serve as a central point of contact for customers, sales staff, and internal departments by answering questions and providing updates throughout the order lifecycle. • Support project activity across product lines, including participation in kickoff discussions and ongoing coordination with stakeholders. • Oversee customer account records and related administrative documentation to ensure information remains accurate and accessible. • Process orders from entry through follow-up with strong attention to timing, completeness, and accuracy. • Collect required deposits or payments when applicable and assist with related account inquiries. • Prepare and release order tickets within established deadlines, including time-sensitive console orders. • Maintain customer-facing and internal order records by uploading documents to portals, updating shared files, revising shipping dates, and communicating changes in lead times or shipment schedules. • Perform stock availability checks, issue shipment notifications for direct orders, and handle post-order requests such as account-specific program support and follow-up service needs.
2026-08-21T00:00:00Z

Bilingual Customer Service Representative

Lorain, Ohio
onsite
Temporary to Hire
17.1 - 19 USD / Hourly
We are looking for a bilingual Customer Service Representative to join a mission-driven non-profit organization in Lorain, Ohio. This on-site opportunity is a contract position with the potential to become permanent, designed for someone who brings strong customer support experience, sound judgment, and a compassionate approach when assisting community members. The person in this role will help applicants navigate services, manage required documentation, and keep records organized and secure while contributing to a responsive and well-organized office environment. Responsibilities:• Assist clients with the application process by explaining next steps, gathering required information, and ensuring submissions are completed accurately.• Review documents for completeness and accuracy, follow up on missing items, and maintain records in accordance with agency guidelines and confidentiality standards.• Respond to inbound questions by phone, in person, and through virtual interactions, providing clear and courteous service to applicants and community members.• Conduct applicant interviews, coordinate appointment scheduling, and help keep daily workflows moving efficiently.• Enter and update case or client information in internal systems with a high level of precision and attention to detail.• Identify issues that may delay processing, communicate concerns promptly, and support timely resolution of client service matters.• Perform general administrative support such as typing correspondence, handling mail, organizing files, and operating standard office equipment.• Participate in training activities and follow established procedures to support consistent service delivery across the office.
2026-09-16T00:00:00Z

Supply Chain Manager

Aurora, Ohio
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for a Supply Chain Manager to lead inventory strategy and warehouse performance for our Aurora, Ohio operation. This role focuses on balancing product availability, operational efficiency, and service expectations through strong planning, analysis, and cross-functional coordination. The ideal candidate will use data to guide decisions, improve replenishment processes, and drive measurable gains across supply chain activities. Responsibilities: • Shape inventory control standards by setting stocking guidelines, service goals, and replenishment approaches that support business needs. • Track key inventory metrics such as availability, turnover, aging, and fulfillment performance, then recommend actions to improve results. • Work closely with sales and purchasing partners to review demand behavior and position inventory more effectively. • Strengthen inventory accuracy through structured counting programs, issue investigation, and sustainable corrective measures. • Reduce slow-moving and obsolete stock while protecting customer commitments and target service levels. • Collaborate with warehouse and distribution leaders to improve space usage, item placement, picking flow, and overall material movement. • Lead continuous improvement efforts aimed at increasing throughput, productivity, and labor efficiency across warehouse operations. • Use system data and analytics tools to refine slotting, replenishment, and planning processes, while supporting enhancements to inventory and warehouse systems. • Participate in planning reviews and lead supply chain projects from initial assessment through execution, promoting accountability and data-driven decision-making. • Coach team members and encourage a collaborative, high-performance environment across supply chain functions.
2026-09-21T00:00:00Z