<p><br></p><p><br></p><p>Priority for known, proven resources. Candidates must have excellent client and executive level communication skills. Good experience would be previous Moody's experience.</p><p><br></p><p>Performance optimization team is looking for system design architect to map requirements across for strategic initiatives for S2P. You will collaborate with cross-functional teams to define architecture strategy, drive technology decisions, and ensure successful system delivery in alignment with business goals. The ideal candidate has deep technical expertise, strategic vision, and strong communication skills.</p><p>Key Responsibilities:</p><p>• Collaborate with stakeholders to gather requirements and translate them into technical solutions</p><p>• Design end-to-end system solutions across enterprise applications, infrastructure, and integration points</p><p>• Develop high-level and low-level system diagrams, data models, and component interfaces.</p><p>• Develop architectural blueprints and detailed documentation for system components.</p><p>• Ensure solutions meet performance, security, scalability, and compliance standards.</p><p>• Support technical risk assessment and mitigation strategies.</p><p>• Ensure alignment of solutions with business goals and IT strategy</p><p>Qualifications:</p><p>• 5 -7 years professional experience in Procurement, Finance, Accounting, Supply Chain, and/or driving Transformation</p><p>• Proven track record in implementing or managing systems (e.g., SAP Ariba, Coupa, Oracle, Jaggaer, Workday).</p><p>• Experience with process modeling tools (e.g., ARIS, Visio, Bizagi, Signavio)</p><p>• Proven experience designing scalable, distributed systems and cloud-native applications.</p><p>• Strong knowledge of security, compliance, and data protection principles.</p><p>• Experience working on:</p><p>o Delegation of authority</p><p>o Implementation of ERP/SaaS solution</p><p>o Source to Pay intake/Orchestration</p>
<p>Robert Half is looking for a staff accountant for a growing Northern Kentucky based company. The staff accountant is responsible for the month-end close process, including the preparation of journal entries, accounting reconciliations and supporting schedules / financial analysis. The staff accountant core responsibilities are below. For immediate consideration please contact Jarrod Moon at (859)229-3603.</p><p>Essential Duties and Responsibilities:</p><p>Job Duties</p><p>- Prepare monthly, quarterly, and annual financial statements. This includes bookkeeping, bank reconciliations, payroll journal entries, and other necessary journal entries.</p><p>- Preparation of federal and state personal income tax returns. These returns include preparation of Schedule C and Schedule E. Local tax returns will also required to be prepared as necessary.</p><p>- Preparation of sales tax returns.</p><p>- Preparation of payroll tax returns and reconciliations.</p><p>- Other ancillary duties can include assisting with audits, assisting with investigating tax notices, and assisting in other accounting/tax related services.</p><p><br></p>
<p>We are looking for a Staff Accountant to join our client's team in Dayton, Ohio. This Contract-to-permanent role offers within the manufacturing industry and contributes to the financial health of the organization. The ideal candidate will have a strong background in accounting, manage AP/AR transactions and processes, and demonstrate expertise in general ledger management, corporate tax and financial reporting & analysis experience. For immediate consideration please apply to this position first, then reach out to our finance talent managers at 937-224-0600</p><p><br></p><p>Responsibilities:</p><p>• Prepare and review corporate tax returns to ensure compliance with regulations and accuracy.</p><p>• Handle sales tax reporting and filings, maintaining adherence to applicable laws.</p><p>• Perform detailed journal entries and reconcile general ledger accounts to maintain financial integrity.</p><p>• Manage accounts payable and accounts receivable processes effectively.</p><p>• Generate ad hoc financial reports to support decision-making and strategic planning.</p><p>• Assist in the preparation of annual financial statements and reporting.</p><p>• Support financial audits by providing documentation and resolving discrepancies.</p><p>• Execute month-end and year-end closing procedures to finalize financial records.</p><p>• Collaborate with cross-functional teams to improve accounting processes and efficiency.</p>
<p>We are looking for a detail-oriented Administrative Assistant to join our client's team on a Contract to permanent basis in Mason, Ohio. In this role, you will provide essential administrative support, ensuring smooth day-to-day operations across various functions. This position is ideal for someone who thrives in a fast-paced environment and is skilled in multitasking while maintaining a high level of accuracy.</p><p><br></p><p>Responsibilities:</p><p>• Manage multi-line phone systems, directing calls efficiently and ensuring effective communication.</p><p>• Coordinate calendar schedules, including meetings and appointments, to optimize time management.</p><p>• Perform accounts payable tasks, including invoice processing and reconciliation.</p><p>• Utilize SAP and Microsoft Excel to prepare reports and maintain accurate records.</p><p>• Assist in vendor management by addressing inquiries and ensuring compliance with billing procedures.</p><p>• Provide receptionist duties, including greeting visitors and handling correspondence.</p><p>• Support internal teams with administrative tasks to enhance productivity.</p><p>• Conduct audits and ensure accuracy in documentation and data entry.</p><p>• Collaborate with various departments to streamline workflows and resolve administrative challenges.</p><p>• Maintain organized filing systems to ensure easy access to important records and documents.</p>
<p>We are looking for a detail-oriented Staff Accountant to join our team on a Contract-to-Permanent basis. In this role, you will play a pivotal part in maintaining accurate financial records, contributing to financial reporting, and ensuring compliance with accounting standards. This is a great opportunity to work in a collaborative environment where your expertise will directly support the organization's financial integrity.</p><p><br></p><p>Responsibilities:</p><p>• Reconcile general ledger accounts and ensure accuracy during the month-end closing process.</p><p>• Prepare necessary documentation to support internal and external audits.</p><p>• Manage monthly grant reporting with precision and attention to detail.</p><p>• Compile financial data to meet external reporting requirements effectively.</p><p>• Analyze financial information to identify key trends, variances, and areas for improvement.</p><p>• Leverage data analytics tools to gain insights from large datasets and present findings to stakeholders.</p><p>• Assist in developing annual budgets and financial forecasts in collaboration with the finance team.</p><p>• Provide management with ad hoc financial reports and analyses as needed.</p><p>• Support accounts payable and accounts receivable functions, including billing and bank reconciliations.</p><p>• Maintain proficiency in financial software systems, and Microsoft Excel.</p>
<p><strong>Accounts Receivable & Credit Specialist</strong></p><p>We are seeking a detail-oriented professional to take ownership of accounts receivable management, credit evaluations, and collections. The ideal candidate will demonstrate strong analytical abilities, excellent communication skills, and the capacity to collaborate with cross-functional teams.</p><p><br></p><p>Key Responsibilities</p><p><br></p><ul><li>Review credit applications to assess risk and establish appropriate credit limits and payment terms.</li><li>Perform bi-annual evaluations of active accounts to update credit limits and terms.</li><li>Set up new clients in the enterprise resource planning (ERP) system with precise record management.</li><li>Deactivate or close inactive accounts as needed.</li><li>Oversee annual updates to credit card policies and user agreements.</li><li>Monitor aging reports to track overdue accounts and ensure prompt follow-up for collections.</li><li>Communicate with clients about outstanding invoices, payment terms, and credit limits to foster mutual understanding and minimize delinquencies.</li><li>Collaborate with sales and support teams to resolve billing concerns and disputes effectively.</li><li>Handle daily cash receipt deposits and postings with accuracy.</li><li>Reconcile daily credit card transactions in alignment with ERP system records.</li><li>Manage the release of orders placed on credit hold, adhering to established policies.</li><li>Administer lien waiver processing consistently, with a primary focus on specific business locations.</li><li>Facilitate the retrieval, verification, and posting of funds from digital storefronts.</li><li>Generate weekly receivables summaries for distribution to client-facing teams.</li><li>Provide upper management with detailed monthly reports on overdue accounts exceeding 60 days.</li><li>Act as the lead in escalating unresolved past-due accounts to legal or third-party agencies when necessary.</li><li>Maintain and update permissions for internal credit card processing users in conjunction with employee status changes.</li><li>Distribute customer account statements bi-weekly.</li><li>Proactively contact overdue accounts daily through calls and emails to expedite payments while nurturing positive customer relationships.</li></ul><p><br></p>
We are looking for a detail-oriented Automotive Title Clerk to join our team in West Chester, Ohio. This Contract-to-Permanent position offers a great opportunity for individuals with experience in the automotive industry or those eager to develop their skills in title processing and customer service. The role requires a high level of accuracy and organizational ability to manage title documentation and related processes efficiently.<br><br>Responsibilities:<br>• Process retail and lease titles and registrations for customers, ensuring accuracy and compliance with regulations.<br>• Handle title requests for out-of-state customers, including logging, tracking, and following up as necessary.<br>• Prepare resale titles and ensure proper documentation is completed.<br>• Generate checks for title batches, registrations, and license plates.<br>• Manage paperwork related to retail and lease deals, including copying, mailing, and filing.<br>• Update title statuses and comments in internal systems to maintain accurate records.<br>• Issue refund checks to customers when applicable.<br>• Reconcile assigned accounts to ensure financial accuracy.<br>• Perform additional administrative duties as assigned to support the team.
<p>We are on the lookout for an accountant to join our client's team in downtown Dayton, Ohio. This role primarily revolves around the non-profit sector, offering a contract to hire employment opportunity. This position will oversee managing client applications, maintaining precise customer records, and addressing customer inquiries efficiently. For immediate consideration, please apply for the position one first, then contact our finance talent managers at (937) 224-0600.</p><p><br></p><p>Responsibilities:</p><ul><li>Maintaining financial records and conducting property budgeting.</li><li>Preparing tax returns for each property.</li><li>Analyzing financial data and preparing financial reports.</li><li>Assisting with annual budget preparation and variance analysis.</li><li>Supporting lease administration tasks such as new lease set-up, renewals, and tenant move-outs.</li><li>Producing monthly and quarterly statements for managed properties.</li><li>Participating in bi-weekly review of accounts receivable aging reports.</li><li>Assisting the Property Management team on tenant communication and collections.</li><li>Completing annual operating expense common area maintenance reconciliations for managed properties.</li><li>Providing financial analysis as needed for capital expenditures, pricing decisions, and contract negotiations.</li></ul><p><br></p>
<p>What Will Help You Be Successful:</p><p><br></p><p>You enjoy identifying areas of business risk, potential technical problems, and opportunities to improve the efficiency and profitability of the client’s overall business processes.</p><p><br></p><p>You are passionate about evaluating, synthesizing, organizing and interpreting data and information.</p><p><br></p><p>You create a positive work environment that fosters open communication among all engagement team members.</p><p><br></p><p>You effectively build relationships with your clients and provide them with timely top quality service.</p><p><br></p><p>You have an inherent interest in project management and team leadership. You seek new ways to create extraordinary development opportunities and ways for your team to make an impact on our clients and communities.</p><p><br></p><p><br></p><p><br></p><p>Do Your Talents Include the Following?</p><p><br></p><p>Advanced verbal and written communication skills, including documentation of findings and recommendations.</p><p><br></p><p>An in-depth understanding of IT audit methodologies, concepts, tools and objectives.</p><p><br></p><p>Knowledge and interest in technology including topics such as operating systems, mobile technologies, software development, networking, and business applications.</p><p><br></p><p>Establishing and cultivating critical business relationships / networking with senior executives.</p><p><br></p><p>Understanding of commonly used internal control frameworks, including COBIT, ISO 27001, NIST Cybersecurity Framework, ITIL, etc.</p><p><br></p><p>Knowledge of Sarbanes-Oxley Act provisions and methodologies for achieving compliance, in particular the technology implications and requirements.</p><p><br></p><p>Knowledge of audit methodologies and developing key internal audit deliverables including process flows, work programs, audit reports, and control summaries.</p><p><br></p><p>Experience working with financial services/banking institutions.</p><p><br></p><p>Ability to translate technology topics and audit issues into “business speak” to be understood by executives.</p><p><br></p><p>Supervisory experience of teams including mentoring / coaching, oversight and review of work, coordination across teams, and understanding how to motivate.</p>
<p>We are looking for a skilled Full Charge Bookkeeper in Cincinnati, Ohio. This is a Contract to permanent position, offering an excellent opportunity for a highly organized and detail-oriented individual to manage bookkeeping and accounting operations for small businesses. The ideal candidate will bring strong expertise in financial management, inventory tracking, and general ledger accounting.</p><p><br></p><p>Responsibilities:</p><p>• Maintain accurate and up-to-date financial records, including books and general ledgers.</p><p>• Prepare detailed financial statements and perform bank reconciliations.</p><p>• Create and post journal entries while ensuring accuracy in data entry from source documents.</p><p>• Process payroll transactions and calculate accruals for accounts payable and receivable.</p><p>• Manage vendor accounts, prepare purchase and sales orders, and handle bill payments and deposits.</p><p>• Oversee month-end and year-end accounting procedures, ensuring timely and accurate reconciliations.</p><p>• Provide necessary data to support tax filings, including Form 1099-MISC preparation.</p><p>• Build and sustain strong client relationships through clear and frequent communication.</p><p>• Collaborate effectively within a team to meet organizational goals.</p>
<p>*ONSITE*</p><p>**For immediate consideration, contact Jason Young @ 937/637-7759**</p><p><br></p><p>Our client, a mid-sized manufacturing company, is seeking a Plant Accountant. As the Plant Accountant, you’ll be at the center of action-- tracking costs, analyzing production data, and turning financial insights into strategies while working closely with plant leadership.</p><p><br></p><p><strong>Responsibilities</strong>: </p><p>· Controls standard cost data to ensure consistency across the Company</p><p>· Reconcile GL fixed asset accounts to FAS including roll forward schedules</p><p>· Assists in preparation of cost analyses for capital spending, source of supply, or margin analyses. </p><p>· Monitor inventories at production facilities.</p><p>· Capex tracking and CIP account monitoring. Monthly review and reconciliations. Prepare monthly capex schedules</p><p>· Supports annual external audits.</p><p>· Performs other financial analysis as required.</p>
<p>We are looking for a meticulous and detail-oriented Billing Analyst to join our client's team on a Contract-to-Permanent basis in Cincinnati, Ohio. This role offers an exciting opportunity to contribute to the financial operations of an established professional services consultancy. As a key member of the accounting team, you will ensure accurate billing processes, collaborate with cross-functional teams, and support project budget management.</p><p><br></p><p>Responsibilities:</p><p>• Generate and review invoices to ensure accuracy and compliance with client agreements.</p><p>• Process and manage client-issued purchase orders in a timely manner.</p><p>• Reconcile general ledger accounts and address any discrepancies effectively.</p><p>• Collaborate with professionals to manage timesheets and ensure accurate project tracking.</p><p>• Communicate directly with clients to resolve billing inquiries and maintain strong relationships.</p><p>• Assist in month-end closing activities, including preparing financial reports and summaries.</p><p>• Support project budget management throughout its lifecycle by providing financial insights.</p><p>• Perform data analysis and generate reports to support leadership decision-making.</p><p>• Utilize software tools such as Aderant and Costpoint for billing and accounts receivable functions.</p><p>• Ensure adherence to company financial policies and procedures.</p>
<p>*ONSITE*</p><p>For more information, contact Jason Young @ 937/637-7759.</p><p><br></p><p>Our client, an international company is seeking a highly motivated and detail-oriented Assistant Controller due to growth! The Assistant Controller is responsible for managing the general ledger, overseeing monthly financial reporting, supporting the budgeting process, and leading the accounting team.</p><p><strong> </strong></p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare and review monthly financial reports.</li><li>Manage the general ledger and ensure accuracy of financial data.</li><li>Assist in the development and coordination of the annual budget process.</li><li>Analyze financial statements and variances to provide insights and recommendations.</li><li>Prepare, review, and post journal entries in accordance with GAAP.</li><li>Prepare and monitor cash flow projections.</li><li>Reconcile balance sheet accounts on a regular basis.</li><li>Lead, mentor, and develop members of the accounting team.</li><li>Collaborate across departments to ensure accurate financial reporting</li></ul>
<p>Robert Half is looking for a controller for a growing Cincinnati based company. The controller is responsible for the month-end close process, including the preparation of journal entries, accounting reconciliations and supporting schedules / financial analysis. Must have prior audit experience. For immediate consideration please contact Jarrod Moon at (859)229-3603.</p>
<p>We are looking for a Accountant with 1-3 years experience. In this role, you will oversee critical accounting functions, ensuring accuracy and compliance in financial reporting and transactions. This is an excellent opportunity for professionals who thrive in fast-paced environments and are committed to delivering high-quality results.</p><p><br></p><p>Responsibilities:</p><p>• Manage accounts payable and accounts receivable processes, ensuring timely and accurate payments and collections.</p><p>• Prepare and review journal entries to maintain the integrity of the general ledger.</p><p>• Conduct balance sheet reconciliations to verify the accuracy of financial records.</p><p>• Handle wire transfers and monitor related transactions for compliance and accuracy.</p><p>• Oversee expense management activities, including tracking and reporting on expenditures.</p><p>• Assist in the full month-end cycle close, ensuring all financial data is accurately recorded.</p><p>• Generate and analyze financial reports to support decision-making processes.</p><p>• Perform account reconciliations to identify and resolve discrepancies.</p><p>• Collaborate with the FP& A team to provide insights and support budgeting and forecasting efforts.</p><p>• Ensure adherence to accounting principles and regulatory requirements in all financial activities.</p>
<p>We are looking for an experienced Business Manager to join our client's patient-focused medical practice in Cincinnati, Ohio. This Contract-to-permanent position offers the opportunity to oversee financial operations and administrative processes, ensuring the practice runs efficiently and adheres to high standards of care. The ideal candidate will bring strong organizational skills, a detail-oriented mindset, and the ability to manage multiple priorities effectively.</p><p><br></p><p>Responsibilities:</p><p>• Maintain accurate bookkeeping using QuickBooks OR Sage50 or software, including handling accounts payable and receivable, reconciling bank statements, and recording general ledger entries.</p><p>• Prepare financial reports such as monthly statements, cash flow analyses, and budget forecasts to support informed decision-making.</p><p>• Process payroll and ensure adherence to relevant tax and labor regulations.</p><p>• Manage patient billing systems, oversee insurance reimbursements, and track vendor payments to ensure timely and accurate processing.</p><p>• Collaborate with leadership to develop financial strategies and optimize operational workflows.</p><p>• Coordinate annual audits and liaise with external accountants to ensure compliance and accuracy.</p><p>• Monitor adherence to healthcare-related financial regulations and organizational policies.</p><p>• Handle administrative tasks, including vendor management, inventory control, and office budgeting, to support day-to-day operations.</p>
We are looking for an organized and detail-oriented Accounts Payable Coordinator to join our team on a contract basis in Miamisburg, Ohio. In this role, you will be responsible for ensuring invoices are accurately processed, approved, and paid in a timely manner. This position offers an excellent opportunity to utilize your skills in accounting and communication while collaborating with vendors and internal departments.<br><br>Responsibilities:<br>• Process invoices by accurately coding or matching them to purchase orders while ensuring necessary approvals are obtained.<br>• Collaborate with internal teams to resolve purchase order discrepancies and acquire required authorizations.<br>• Communicate with vendors to address inquiries, request documentation, and reconcile account discrepancies.<br>• Maintain accurate and organized records by scanning, filing, and copying relevant documents.<br>• Apply knowledge of accounts payable practices and procedures to ensure compliance and efficiency.<br>• Perform general clerical tasks to support the accounts payable function.<br>• Assist in reconciling accounts and ensuring timely resolution of outstanding balances.<br>• Support the department by identifying and implementing improvements to processes and workflows.
<p>Robert Half Management Resources is currently looking for a fractional Controller to support a client on a long-term part-time engagement in Dayton, Ohio. This role requires someone with a strong attention to detail and a solid background in accounting and financial management. This role will oversee financial processes, ensuring accuracy, and providing expert insights into the financial operations of an online retail business. This role can be done in approximately 1 day (8-10 hours) per week and entails reviewing the work of a bookkeeping resource, as well as providing strategic direction and leadership on accounting matters.</p><p><br></p><p>Responsibilities:</p><p>• Review and validate journal entries to ensure compliance and accuracy.</p><p>• Oversee month-end, quarter-end, and year-end closing processes.</p><p>• Utilize QuickBooks and QuickBooks Enterprise to manage and analyze financial data.</p><p>• Provide recommendations to improve financial workflows and reporting.</p><p>• Offer insights into eCommerce financial operations, if applicable.</p><p>• Act as a second set of eyes on financial books to ensure precision.</p><p><br></p>
<p>Robert Half has partnered with local companies in the Dayton, Ohio metropolitan area to fill contract to hire permanent positions within Accounts Receivable/Collections. For immediate consideration, please apply online then inquire with our finance and accounting talent team for further details at (937) 224-0600.</p><ul><li>Process accounts and incoming payments in compliance with financial policies and procedures.</li><li>Perform day-to-day financial transactions which include verifying and posting receipts, classifying, entering, posting, and recording accounts receivables’ data.</li><li>Prepare bills, invoices, and bank deposits.</li><li>Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.</li><li>Verify discrepancies by and resolve clients’ billing issues.</li><li>Securing revenue by verifying and posting receipts</li><li>Facilitate payment of invoices due by sending bill reminders and contacting clients.</li><li>Generate financial statements and reports detailing accounts receivable status.</li></ul><p><br></p>
<p>Robert Half is looking for an internal auditor for a growing Cincinnati based company. The internal auditor will perform risk-based audit procedures on scheduled audit projects in accordance with approved risk based audit programs and in a timely, efficient and professional manner, demonstrating a working knowledge of internal control concepts for each audit project.. The internal auditor core responsibilities are below. For immediate consideration please contact Jarrod Moon at (859)229-3603.</p><p>Demonstrated experience coordinating multiple projects/assignments (2 to 3) simultaneously and completing assigned tasks accurately and on a timely basis. Possesses strong attention to detail with excellent organizational skills. Solid project management with proven experience successfully planning, executing and maintaining a project from start to finish. Proven working knowledge of internal control concepts and risk-based audit techniques. Demonstrated thorough knowledge of accounting. </p><p>Proven ability to develop or adapt programs/procedures on an as-needed basis. </p><p>Proven strong analytical skills, including demonstrated experience identifying, defining and resolving problems, and collecting or interpreting data to establish facts and draw valid conclusions. Demonstrated strong verbal and written communication skills with demonstrated success interpreting and communicating business needs between internal groups and external vendors in a clear, accurate, focused and concise manner. Demonstrated ability to document procedures and activities in a manner that is understandable to others and prepared using a prescribed format. Verbal and written communications are to conform to proper rules of punctuation, grammar, diction and style. Will be expected to provide examples of written audit reports.</p>
• Monitoring the AP email account and uploading invoices received into the accounting software as well as paper invoices received via the mail.<br>• Reviewing the invoices for accuracy and coding the invoices with the appropriate amount, vendor, company ID and general ledger account information. <br>• Submitting invoices and check requests into the paperless workflow in an accurate and timely manner to adhere to the weekly deadlines established for the company approval process. <br>• Placing AP checks into envelopes and mailing via USPS on a weekly basis.<br>• Opening the mail as needed and distributing to applicable employees.<br>• Researching and resolving invoice discrepancies and issues with the appropriate vendors or assisting property managers in addressing discrepancies.<br>• Communicating with vendors regarding payment status, invoice requests and inquiries as needed. <br>• Obtain appropriate documentation such as lien waivers, W9 and insurance certificates for new vendors and handle the administration of W9 forms. <br>• Assist with the mailing of 1099s tax forms.<br>• Various administrative duties such as filing of check copies and general ledger posting reports for accounts payable and accounts receivable.<br>• Year-end file cabinet reorganization and creation of file folders for each entity for the upcoming new year of information. <br>• Assist the Chief Accounting Officer and Assistant Controller with special projects upon request.
<p>*100% ONSITE*</p><p>**For more information, contact Jason Young @ 937/637-7759 **</p><p><br></p><p>Our client, a GROWING Dayton based company, is seeking a results-driven Credit/Collections Supervisor/Manager to lead the credit and collections efforts. This role will oversee policies and processes that optimize cash flow, reduce receivables, and mitigate financial risk. This is an excellent opportunity to contribute to the success of a dynamic organization while collaborating with cross-functional teams and external partners.</p><p><br></p><p><strong>Responsibilities</strong>:</p><p>• Analyze and provide weekly/monthly accounts receivable summary of results to senior management including various aging statistics.</p><p>• Develop and implement credit and collections policies to ensure efficient cash flow and accurate accounts receivable management.</p><p>• Analyzing credit viability on requests for extended terms and evaluating various adjustments or exception documents.</p><p>• Monitor accounts receivable balances, ensuring they align with economic conditions and business goals.</p><p>• Oversee the collections process including investigate, document, and resolve outstanding issues and escalated collection challenges.</p><p>• Managing contracts with Dun and Bradstreet, merchant service providers and collection agencies.</p><p>• Identifying accounts requiring collection agency activity or legal action and coordinating activity with third party contractors.</p>
