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2 results for Call Center Specialist in Cincinnati, OH

Customer Service Representative

Newport, Kentucky
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
We are looking for a Customer Service Representative to support a fast-paced manufacturing operation in Kentucky on a permanent hire. This permanent opening is a key point of contact for customers, helping ensure orders, delivery requests, and service needs are handled with accuracy and professionalism. The ideal candidate is organized, responsive, and comfortable coordinating with internal teams to deliver a positive customer experience while maintaining detailed records and performance data. Responsibilities:• Enter customer orders accurately and promptly while coordinating relevant details with internal teams and external contacts.• Serve as the primary contact for incoming calls and address customer questions, concerns, and service issues with professionalism and urgency.• Partner with the sales team to share account activity, buying trends, and other insights that support stronger customer relationships.• Review customer needs on an ongoing basis to confirm expectations, identify service opportunities, and improve overall satisfaction.• Compile recurring reports and performance data, including tracking information related to sales initiatives and customer activity.• Communicate regularly with management regarding account updates, service issues, and progress on key tasks.• Coordinate with scheduling, shipping, and other departments to support delivery timelines, order fulfillment, and customer requirements.• Maintain quote logs, sales records, and customer account documentation, making timely updates and corrections when needed.• Monitor open and delayed orders, follow up to resolve issues quickly, and help ensure customers receive accurate status updates.• Follow workplace safety guidelines consistently and contribute suggestions that support a safer work environment.
2026-09-25T00:00:00Z

Patient Service Representative

Blue Ash, Ohio
onsite
Temporary / Contract
17 - 19 USD / Hourly
We are looking for a Patient Service Representative to support front-end patient access activities for a healthcare organization. This Long-term Contract, possible contract to hire, position is 100% on site and focuses on preparing patients for upcoming visits by confirming key registration details, coordinating scheduling, and helping ensure coverage requirements are in place before services are delivered. The ideal candidate brings strong communication skills, attention to detail, and prior experience working with patient information, insurance verification, and authorization processes. Responsibilities:• Complete pre-service registration activities to help ensure patient accounts are ready before scheduled appointments or procedures.• Review and confirm demographic, insurance, and other account details for accuracy within the practice management system.• Arrange appointments and enter required visit information promptly to support efficient patient access workflows.• Secure prior authorizations, referrals, or pre-certifications when payer guidelines require approval before treatment.• Respond to inbound inquiries from patients and internal teams regarding scheduling, coverage, and registration matters.• Support financial clearance efforts by identifying missing information and following up to resolve account issues before the date of service.• Maintain accurate documentation of updates, verification results, and authorization activity within the appropriate systems.• Collaborate with clinical, billing, and administrative teams to reduce delays and improve the patient intake experienc
2026-09-21T00:00:00Z