We are seeking a dedicated Customer Service Representative to join our team in Sharonville, Ohio. In this long-term contract role, you will serve as the primary point of contact for customers, ensuring their needs are met efficiently and with care. This position offers an excellent opportunity to showcase your communication skills and your ability to coordinate service operations effectively.<br><br>Responsibilities:<br>• Respond to incoming calls from customers and technicians, addressing inquiries and escalating issues to dispatchers when necessary.<br>• Accurately record call details and input information into the system in a timely manner.<br>• Coordinate service resources and collaborate with the operations team to meet customer needs.<br>• Dispatch technicians, track their activities, and ensure optimal productivity and cost efficiency throughout the day.<br>• Handle customer concerns by investigating issues, routing them to appropriate staff, and following up as required.<br>• Manage daily labor levels to align with workload demands, releasing labor when necessary in consultation with the Operations Manager.<br>• Proactively contact customers to maintain service quality and share relevant data with leadership.<br>• Work closely with accounting teams to assist with new customer setups and purchase order inquiries.<br>• Utilize service management software and demonstrate proficiency in Office tools to support daily operations.<br>• Take on additional tasks as assigned, such as training and contributing to special projects.
We are looking for a dedicated Customer Service Representative to join our team in West Chester NT, Ohio. In this Contract to permanent position, you will play a vital role in handling customer inquiries, managing appointments, and ensuring seamless communication between teams. This opportunity offers a dynamic environment where your organizational skills and customer service expertise will be highly valued.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries, providing detailed information and scheduling appointments.<br>• Maintain consistent follow-ups with leads to ensure timely communication and conversion to sales.<br>• Coordinate and organize sales appointments, accurately recording details in the system.<br>• Track the progress of scheduled leads and ensure effective conversion rates.<br>• Submit and process paperwork for sold jobs, ensuring accuracy and completeness.<br>• Collaborate with the warehouse to ensure the correct equipment and parts are prepared for each job.<br>• Communicate professionally with sales teams, partners, and warehouse staff to resolve issues and ensure smooth coordination.<br>• Utilize office software and company systems to manage leads, update customer records, and maintain accurate documentation.<br>• Provide administrative support to the sales and operations teams to enhance daily efficiency.<br>• Assist with general office tasks to support organizational operations.
<p>We are looking for a motivated Customer Service Representative to join our team in Vandalia, Ohio. In this Contract to permanent position, you will play a key role in ensuring smooth operations by managing data entry tasks, processing enrollments, and handling vendor communications. This role requires excellent organizational skills and a commitment to providing outstanding service.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate data entry tasks into member portals and verify submissions for confirmation.</p><p>• Process enrollments and post eligibility details to ensure timely updates.</p><p>• Communicate effectively with vendors and representatives to address inquiries or resolve issues.</p><p>• Generate and analyze reports to support operational efficiency.</p><p>• Handle scanning and indexing of documents to maintain organized records.</p><p>• Distribute mail and manage incoming correspondence in a timely manner.</p><p>• Answer inbound phone calls with professionalism and provide helpful solutions.</p><p>• Schedule appointments and maintain calendars to optimize workflows.</p><p>• Utilize Microsoft Excel and Word to create and manage documentation.</p><p>• Respond to email inquiries to ensure clear and timely communication.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p><p><br></p>
<p>Join our team as a Customer Support Specialist and play a vital role in supporting our daily operations. We’re looking for an organized, detail-oriented individual with strong communication skills and the ability to thrive in a fast-paced environment.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Answer high-volume phone calls from members and assist with their inquiries</li><li>Accurately process member enrollments over the phone, following a provided question list</li><li>Perform data entry into the member portal; submit records and confirm successful completion</li><li>Scan and index documents to ensure accurate digital recordkeeping</li><li>Distribute incoming mail and support general office functions</li><li>Handle routine outreach to vendors as needed</li><li>Post eligibility information and run regular reports for department use</li></ul><p>For immediate consideration, call 937.224.8326.</p>
<p>We are seeking a detail-oriented <strong>Accounts Receivable Specialist</strong> to join our team and support both <strong>Collections</strong> and <strong>Cash Application</strong> functions. This role is ideal for someone who thrives in a fast-paced environment, communicates effectively, and enjoys problem-solving to keep customer accounts accurate and up to date.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Collections</strong></p><ul><li>Manage an assigned portfolio of customer accounts and follow up on past-due invoices via phone and email.</li><li>Maintain detailed notes documenting all collection activities.</li><li>Respond to customer inquiries and take proactive measures to keep accounts current.</li><li>File, scan, and email invoices as needed.</li><li>Assist with additional collection-related duties as assigned.</li></ul><p><strong>Cash Application</strong></p><ul><li>Accurately post and record cash receipts from checks, ACH, wire transfers, and credit card transactions.</li><li>Reconcile daily cash receipts and deposit reports against bank or lockbox records.</li><li>Apply payments to the correct customer accounts and open invoices.</li><li>Research and resolve unapplied or unidentified payments quickly and accurately.</li><li>Identify and correct discrepancies such as overpayments, underpayments, and misapplied funds.</li></ul><p><br></p>
<p>We are looking for a skilled Accounts Receivable Specialist to join our client's team in Cincinnati, Ohio. In this hybrid role, you will contribute to the financial operations of a prominent company. This is a contract position with the potential to become permanent, offering an opportunity to showcase your expertise in accounts receivable processes and cash applications while collaborating with internal teams to ensure accuracy and efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Process incoming payments and apply them accurately to customer accounts to ensure timely posting.</p><p>• Retrieve payment details, invoices, and remittance advice from customer portals for efficient processing.</p><p>• Reconcile customer accounts to identify and resolve discrepancies, maintaining accurate account balances.</p><p>• Investigate and resolve issues related to payment discrepancies and unapplied amounts.</p><p>• Utilize SAP/Oracle/JDE ERP systems to manage and update accounts receivable data effectively.</p><p>• Analyze accounts receivable metrics using advanced Excel functions such as pivot tables and formulas.</p><p>• Collaborate with internal teams, including Sales, Billing, and Customer Service, to address account-related inquiries.</p><p>• Maintain clear communication with customers to resolve account discrepancies and provide payment updates.</p><p>• Ensure compliance with company policies and procedures in all accounts receivable tasks.</p>
<p>We are looking for a dedicated Patient Access Specialist to join a large healthcare organization in North Vernon, Indiana. In this role, you will be the first point of contact for patients entering the hospital, ensuring their registration process is handled accurately and compassionately. This position offers an opportunity to make a meaningful impact by addressing patient concerns and providing excellent service in a fast-paced environment.</p><p><br></p><p><strong>Hours</strong>: M-F, 7am - 3:30pm + rotating weekends and holidays</p><p><br></p><p>Responsibilities:</p><p>• Welcome patients upon arrival and assist them with the registration process, ensuring all required information is collected accurately.</p><p>• Address patient inquiries and concerns with empathy and professionalism to create a positive experience.</p><p>• Work efficiently to gather insurance details and verify health plan coverage in real-time.</p><p>• Build rapport with patients by asking follow-up questions and actively listening to their needs.</p><p>• Maintain knowledge of various health plans and coverage options to provide accurate information.</p><p>• Navigate a dynamic environment, adapting to unexpected situations while remaining focused on patient care.</p><p>• Collaborate with a supportive team to ensure smooth registration processes and exceptional service.</p><p>• Uphold hospital policies and procedures, maintaining patient confidentiality and compliance.</p><p>• Participate in ongoing training to enhance skills and stay updated on healthcare registration practices.</p><p>• Operate in a fast-paced setting, often standing and moving to assist patients promptly.</p>
We are looking for a detail-oriented Client Service Coordinator - Associate to join our team on a contract basis in Cincinnati, Ohio. In this part-time role, you will work 25 hours per week over a 12-week period, assisting in administrative tasks, event coordination, and branch support. This position is a great opportunity to contribute to the smooth operation of our team while gaining valuable experience in client service and office coordination.<br><br>Responsibilities:<br>• Manage supply orders, including stationery, licensing, and expense reporting.<br>• Provide administrative support to advisors as needed, ensuring smooth daily operations.<br>• Assist the Operations Leader with planning and executing branch events.<br>• Coordinate logistics for branch meetings, including confirming attendance, ordering lunch, and tracking participation.<br>• Handle mail distribution and related tasks to ensure efficient communication.<br>• Organize and send invitations for regional webinars hosted by the branch.<br>• Support advertising efforts and ensure compliance with organizational guidelines.<br>• Contribute to special projects and initiatives within the organization.
We are looking for a detail-oriented and friendly individual to join our team as a Patient Registration Specialist in Blue Ash, Ohio. In this Contract-to-Permanent role, you will play a vital part in ensuring a smooth registration process for patients while maintaining accurate records and providing excellent customer service. This position is within the healthcare sector, offering an opportunity to contribute meaningfully to patient care.<br><br>Responsibilities:<br>• Welcome patients and visitors warmly, ensuring a positive first impression.<br>• Maintain and update patient records with accuracy and confidentiality.<br>• Handle insurance claims and payment processing efficiently.<br>• Monitor inventory levels and order supplies as needed.<br>• Coordinate patient scheduling and registration processes.<br>• Verify medical insurance details to ensure proper billing.<br>• Assist patients with inquiries, providing clear and helpful information.<br>• Perform general administrative duties to support daily operations.<br>• Address any issues or concerns related to patient registration promptly.
