<p>Join a small, mission-driven team supporting a reputable organization’s credit union. This temporary backfill position requires a professional with strong customer service skills to assist members and customers with account openings and general inquiries. The role involves handling inbound phone calls, emails, and chat communications, while upholding the organization’s core values and ensuring compliance with all policies and procedures.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide exceptional customer service to credit union members and prospects</li><li>Answer inquiries via phone, email, and online chat</li><li>Guide members through new account openings and documentation</li><li>Ensure all activities comply with industry regulations, organization policies, and procedures</li><li>Collaborate closely within a team of 2-3 staff </li></ul><p><br></p>
We are looking for a dedicated and bilingual Spanish/English Loyalty Services Representative to join our team in Chicago, Illinois. In this role, you will deliver exceptional support to policyholders and other stakeholders while assisting with insurance-related inquiries and processes. This is a long-term contract position that requires a strong customer service focus and the ability to communicate effectively in both Spanish and English.<br><br>Responsibilities:<br>• Provide assistance to policyholders by addressing inquiries, resolving service and claims issues, and explaining the benefits of insurance products.<br>• Handle both inbound and outbound calls with the goal of retaining customers and preventing policy cancellations.<br>• Support the collection process for current and past-due premiums while ensuring compliance with company standards.<br>• Accurately enter and manage data across multiple systems and applications.<br>• Deliver instructions and set clear expectations for policyholders regarding their coverage and policies.<br>• Consistently meet or exceed performance metrics, including quality assurance, call handling time, and customer satisfaction.<br>• Collaborate with team members and leadership to identify process improvements and share constructive feedback.<br>• Conduct needs assessments for policyholders to determine the best solutions for their insurance requirements.<br>• Adapt to various shifts and schedules within the required timeframe to ensure seamless service delivery.<br>• Perform additional duties as assigned to support departmental goals.
We are looking for a dedicated and detail-oriented Account Specialist to join our team in a Contract-to-Permanent capacity. This position involves coordinating transcription projects from inception to completion, ensuring accuracy and timely delivery while maintaining excellent client communication. If you thrive in a fast-paced, remote environment and enjoy multitasking, this role could be a great fit for you.<br><br>Responsibilities:<br>• Manage transcription projects from initial intake to final delivery, ensuring all deadlines are met.<br>• Track project progress and promptly address any delays or challenges.<br>• Communicate effectively with clients to provide updates and address inquiries.<br>• Verify deliverables against client-specific style guides and quality standards.<br>• Assist internal teams and contributors with questions and provide necessary support.<br>• Collaborate with leadership to prioritize tasks and resolve operational issues.<br>• Maintain accurate documentation throughout the project lifecycle.<br>• Identify opportunities for improving workflow efficiencies and implement solutions.
