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2 results for Communications Specialist in Charlotte, NC
- Charlotte, NC
- remote
- Temporary / Contract
- 38 - 44 USD / Hourly
- <p>We are looking for a Communication Specialist to support a major customer-facing communications effort within the retail industry. This Long-term Contract position will focus on shaping clear, compelling messaging that helps guide customers through an important payment platform transition over the course of a year. The ideal candidate brings strong planning and writing capabilities, along with the ability to coordinate effectively across multiple partner teams and business functions.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain a comprehensive communications roadmap that supports a large-scale payment platform initiative and keeps activities on schedule.</p><p>• Create customer-facing and internal communication content that delivers clear, consistent messaging across multiple channels.</p><p>• Build and manage editorial calendars to organize messaging timelines, campaign milestones, and content delivery priorities.</p><p>• Partner with cross-functional stakeholders, including marketing technology, payments teams, and external business groups, to align communication strategy and execution.</p><p>• Support awareness and adoption efforts designed to help a high-volume customer base transition to a new payment provider within defined timelines.</p><p>• Coordinate messaging across involved organizations to ensure brand consistency, clarity, and a unified customer experience.</p><p>• Review communication performance and stakeholder feedback to refine messaging approaches and improve engagement outcomes.</p><p>• Contribute to project-related communication planning for platform consolidation activities as business needs evolve.</p>
- 2026-06-25T00:00:00Z
- Charlotte, NC
- onsite
- Temporary to Hire
- 52.25 - 60.5 USD / Hourly
- We are looking for a marketing specialist to join our team in Charlotte, North Carolina, in a contract-to-permanent capacity. This position will shape lifecycle marketing strategy, strengthen customer engagement across digital channels, and improve how prospects and members move through the customer journey. The role blends hands-on campaign execution with performance analysis, platform optimization, and close collaboration across marketing and customer-facing teams.<br><br>Responsibilities:<br>• Guide lifecycle marketing efforts by setting direction for customer engagement programs and helping the team achieve performance goals.<br>• Plan, launch, and refine multi-step campaigns that support acquisition, conversion, retention, and loyalty objectives.<br>• Expand lead generation and follow-up efforts through third-party platforms and digital channels to increase opportunities.<br>• Oversee digital communication tools such as live chat and customer-facing portals, ensuring a consistent and effective user experience.<br>• Improve operational efficiency by introducing automation, system connections, and streamlined workflows where appropriate.<br>• Track campaign and channel results, interpret performance data, and recommend adjustments that improve outcomes.<br>• Develop customer messaging, templates, and communication standards that align with brand expectations and encourage action.<br>• Partner with content and marketing stakeholders to create compelling outreach materials for members, prospects, and customers.<br>• Support loyalty-focused initiatives and ongoing member communications designed to strengthen long-term engagement.<br>• Identify process gaps, coaching opportunities, and best practices that elevate team effectiveness across digital touchpoints.
- 2026-06-30T00:00:00Z