We are looking for a dedicated and detail-oriented Customer Service Associate to join our team in Charlotte, North Carolina. In this long-term contract position, you will play a vital role in delivering exceptional support to customers by addressing inquiries, managing orders, and resolving issues efficiently. This opportunity is ideal for someone who thrives in a fast-paced environment and excels at building strong relationships while maintaining meticulous records.<br><br>Responsibilities:<br>• Respond to customer inquiries promptly, gather necessary details, and resolve issues or escalate them as needed.<br>• Build and maintain positive relationships with customers to ensure satisfaction and loyalty.<br>• Process and manage customer orders accurately, including quoting and order entry.<br>• Review purchase orders for pricing accuracy and ensure all data is correctly recorded.<br>• Utilize Oxaion software to handle order entry, scheduling, and customer account management.<br>• Maintain organized and accurate records of customer transactions, communications, and complaints.<br>• Coordinate with internal teams to ensure smooth workflows and timely order processing.<br>• Assist with special projects and tasks assigned by the Operations Manager, ensuring completion within deadlines.<br>• Use Microsoft Office applications for administrative tasks and documentation.<br>• Travel occasionally for training and customer site visits, as required.
<p>We are looking for a detail-oriented and organized Executive Assistant to provide vital support to a small, collaborative team in Charlotte, North Carolina. This role involves managing administrative tasks, overseeing bookkeeping functions, and ensuring smooth communication across the team. The ideal candidate will be proactive and skilled in financial operations, with a strong ability to maintain accuracy and efficiency.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Administrative & Executive Support</strong></p><ul><li>Collaborate with fellow administrators to deliver exceptional service and consistent support across the organization.</li><li>Manage complex travel logistics for investment professionals, including:</li><li>Full-cycle travel planning</li><li>Monitoring flight schedules and adjustments</li><li>Coordinating group travel and aligning schedules across teams</li><li>Completing expense reports and related documentation</li><li>Maintain and manage executive calendars; proactively identify conflicts and respond quickly to unexpected scheduling changes.</li><li>Coordinate board meetings, investment-related travel, and multi‑party scheduling needs.</li></ul><p><strong>Office & Operational Support</strong></p><ul><li>Organize internal and external meetings, including onsite and offsite arrangements.</li><li>Partner with third‑party vendors and service providers.</li><li>Occasionally assist with select personal requests (e.g., family travel) for senior leaders.</li><li>Build strong, professional relationships with executives across partner companies, advisory contacts, and other external stakeholders.</li><li>Support general office operations and maintain shared spaces as needed.</li><li>Own long-term administrative projects and manage them with minimal oversight.</li><li>Maintain the highest level of confidentiality, professionalism, and discretion.</li></ul><p><strong>Team Culture & Function-Specific Expertise</strong></p><ul><li>Demonstrate a positive attitude, reliability, and a commitment to excellence.</li><li>Offer assistance proactively and complete tasks independently.</li><li>Over time, develop subject‑matter expertise in certain operational areas (e.g., events, IT coordination, philanthropic activities, office services, office relocations).</li><li>Experience with office moves is helpful but not required.</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Matthews, North Carolina. This is a Contract to permanent position within the high-tech pharmaceutical and biotech industry. The ideal candidate will excel at providing exceptional customer service while managing inbound and outbound calls, domestic and international customer order processing, and maintaining strong attention to detail. This role offers an opportunity to grow professionally in a dynamic and supportive environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries and provide accurate solutions through phone and email communication.</p><p>• Handle inbound and outbound calls professionally, ensuring customer satisfaction and timely resolution of issues.</p><p>• Process customer orders with precision, verifying details to ensure accuracy and compliance.</p><p>• Maintain detailed records of customer interactions and transactions using company systems.</p><p>• Collaborate with internal teams to address customer needs and improve service delivery.</p><p>• Ensure adherence to company policies and procedures while resolving customer concerns.</p><p>• Identify opportunities to improve customer service processes and contribute ideas for enhancement.</p><p>• Manage multiple tasks effectively while maintaining a focus on quality and efficiency.</p><p>• Provide support and guidance to customers regarding product and service offerings.</p><p>• Demonstrate a positive attitude and professionalism in all interactions.</p>
<p>We are looking for a dedicated Call Center Specialist to join a non-profit organization in Charlotte, North Carolina. This is a long-term contract opportunity where you will play a key role in supporting families with registration processes and inquiries. The position requires excellent customer service skills, flexibility, and the ability to manage high call volumes efficiently. The hours will be part‑time: Monday–Friday from 6:00–8:00 PM, and Saturday from 8:00–10:00 AM.</p><p><br></p><p>Responsibilities:</p><p>• Assist families with student registration processes, including answering inquiries and providing guidance.</p><p>• Respond to a high volume of inbound calls during peak times, ensuring timely and accurate service.</p><p>• Deliver bilingual support to cater to diverse families and community needs.</p><p>• Handle escalated calls and resolve issues with a solutions-oriented approach.</p><p>• Maintain detailed records of customer interactions and registration information using organizational tools.</p><p>• Monitor call patterns and help identify trends to improve responsiveness and efficiency.</p><p>• Collaborate with internal teams to address complex queries and provide seamless service.</p><p>• Provide support during after-hours when required, ensuring consistent availability for callers.</p><p>• Uphold professionalism when dealing with irate customers and work toward satisfactory resolutions.</p><p>• Support organizational efforts in tracking and improving customer service metrics.</p>
We are looking for a detail-oriented Accounts Receivable Clerk to join our team in Charlotte, North Carolina. In this role, you will play a crucial part in managing cash applications, customer inquiries, and credit releases while collaborating with various departments. This position offers growth opportunities for candidates with a strong background in finance and manufacturing or distribution industries.<br><br>Responsibilities:<br>• Process cash applications and ensure accurate posting in lockbox systems.<br>• Respond promptly to customer inquiries and resolve discrepancies related to accounts receivable.<br>• Collaborate with the sales and customer service teams to track follow-ups and maintain detailed call logs using Excel.<br>• Investigate debit balances and determine underlying causes, ensuring timely resolution.<br>• Conduct detailed research on rebates and short payments, addressing any discounts taken incorrectly by customers.<br>• Handle approvals and credit releases in coordination with the finance team.<br>• Manipulate and sort large datasets to manage accounts for larger clients efficiently, such as major retailers.<br>• Apply remittance information accurately and address any issues with automatic application systems.<br>• Support manufacturing and distribution operations by ensuring seamless billing and collections processes.<br>• Maintain clear communication with distributors and resolve challenges in cash application workflows.
We are looking for a dedicated Hospitality Associate to join our team on a contract basis in Charlotte, North Carolina. In this role, you will ensure the seamless setup and maintenance of conference rooms and catering areas, creating an exceptional experience for guests and employees. This position is ideal for someone with strong organizational skills and a background in office services or hospitality.<br><br>Responsibilities:<br>• Arrange conference rooms according to daily schedules, including setup of audio/visual equipment, furniture, and food/beverage services.<br>• Clean and reset conference rooms after use, ensuring all equipment and furniture are returned to their original condition.<br>• Maintain cleanliness and order in kitchen and catering areas, ensuring an organized and welcoming environment.<br>• Track inventory of catering supplies and coordinate replenishment as needed.<br>• Handle vendor returns for property and supplies when necessary.<br>• Prioritize multiple tasks and deadlines to ensure timely and efficient execution of responsibilities.<br>• Communicate effectively with team members and clients to provide excellent service and resolve any issues.<br>• Collaborate with vendors to ensure high-quality service and products for events and meetings.<br>• Assist with configuration management to optimize use of resources and equipment.
We are looking for a detail-oriented Credit Clerk to join our team in Charlotte, North Carolina. In this Contract to permanent position, you will play a key role in supporting credit and collections operations, ensuring accurate processing and approval of credit applications. This role offers an opportunity to collaborate with a dynamic team in the construction industry.<br><br>Responsibilities:<br>• Process and review credit applications to ensure accuracy and compliance with company standards.<br>• Evaluate and approve commercial credit requests based on established guidelines.<br>• Manage collections processes, including tracking overdue accounts and coordinating follow-ups.<br>• Maintain detailed records of credit transactions and ensure proper documentation.<br>• Communicate with clients regarding account balances and payment terms.<br>• Collaborate with internal teams to resolve credit-related discrepancies.<br>• Monitor credit limits and recommend adjustments when necessary.<br>• Prepare reports on credit and collection activities for management review.<br>• Support the transition and implementation of credit-related systems or processes as needed.
