We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Los Angeles, California. This role is ideal for someone with strong attention to detail, technical troubleshooting abilities, and a proactive mindset. As a contract to permanent position, this opportunity offers the potential for long-term growth within the non-profit sector.<br><br>Responsibilities:<br>• Provide hands-on support for hardware troubleshooting and computer setup, ensuring smooth functionality for end-users.<br>• Manage Active Directory tasks, including resetting user accounts and addressing basic access concerns.<br>• Deliver Tier II level technical assistance, handling more complex support issues and resolving escalations as needed.<br>• Adapt to training and feedback, demonstrating a willingness to learn and improve processes.<br>• Work effectively within a Windows 11 environment, ensuring compatibility and optimal performance.<br>• Respond to service desk tickets promptly, addressing technical issues with efficiency and precision.<br>• Collaborate with team members to implement solutions and improve overall support processes.<br>• Maintain clear and thorough communication with end-users to resolve technical concerns in a timely manner.<br>• Identify recurring problems and propose strategies to prevent future occurrences.<br>• Ensure all support activities are accurately documented and tracked for reporting purposes.
We are looking for a skilled Desktop Support Analyst to join our team in Los Angeles, California. In this long-term contract role, you will provide hands-on technical support to ensure smooth operations across various devices and platforms. Your work will directly impact the functionality of systems supporting thousands of users, requiring a proactive approach and exceptional customer service.<br><br>Responsibilities:<br>• Conduct data migrations from older systems to updated platforms, such as Windows 7 to Windows 10 and older Mac devices to newer models.<br>• Oversee the PC refresh process, deploying and configuring over 1,000 computers before the new academic term begins.<br>• Provide exceptional customer service while troubleshooting and resolving technical issues for users.<br>• Utilize tools such as LANsweeper to configure and manage computers effectively.<br>• Perform imaging and deployment tasks for Dell, HP, iMacs, and MacBooks.<br>• Support Microsoft Outlook, Teams, and other enterprise applications, ensuring seamless functionality.<br>• Manage service requests using ServiceNow, including assigning tasks and tracking progress.<br>• Collaborate with cross-functional teams to support a diverse environment of Windows (80%), Mac (15%), and limited Linux systems.<br>• Address up to six tickets daily, ensuring timely resolution for end-users.<br>• Maintain and support approximately 10,000 users within the Westwood area.
<p>We are looking for a skilled Technical Customer Support specialist with a detail-oriented approach to join our team on a contract basis. In this role, you will play a key part in assisting customers with technical inquiries, managing documentation, and ensuring prompt resolution of issues. This position is ideal for someone with strong communication skills and a proactive approach to problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely and effective support to customers by addressing technical inquiries and troubleshooting issues.</p><p>• Maintain accurate documentation of customer interactions, resolutions, and follow-up actions.</p><p>• Collaborate with internal teams to ensure quality service and adherence to established protocols.</p><p>• Assist in training customers on product usage and provide guidance on best practices.</p><p>• Review and process invoices accurately, ensuring compliance with financial procedures.</p><p>• Support billing activities and resolve related discrepancies.</p><p>• Prioritize and manage customer requests while adhering to company policies.</p><p>• Monitor system performance and escalate issues to engineering teams when necessary.</p><p>• Facilitate authorizations and promotions, ensuring smooth customer experiences.</p><p>• Utilize Windows OS and other computer systems to manage technical support activities.</p>
<p><strong>***EMAIL VALERIE NIELSEN FOR quickest Response!***</strong></p><p><br></p><p>Job Title: Infrastructure & Cloud Engineering Manager</p><p><strong>Location:</strong> Hybrid – South Bay, CA</p><p> <strong>Compensation:</strong> $160,000 - 170,000 base salary</p><p>Overview</p><p>Lead and optimize cloud and hybrid infrastructure with full ownership of reliability, scalability, security alignment, and cost efficiency. This role partners closely with DevOps and Security while overseeing AWS environments and core IT systems.</p>
<p><strong>Role:</strong> IT Manager – Data Centers</p><p> <strong>Location:</strong> Glendale, CA (Onsite 5 days/week)</p><p> <strong>Compensation:</strong> $180,000 base + annual bonus</p><p><strong>Overview</strong></p><p> We are seeking an experienced IT Manager to lead enterprise data center operations for a highly regulated, mission-critical environment. This role replaces a long-tenured manager and owns both people leadership and hands-on infrastructure oversight. The focus is reliability, process, compliance, and operational excellence—not an IT Director role.</p><p><br></p>
<p><strong>Please email Valerie Nielsen for immediate response or message on LinkedIn with a copy of your resume!</strong></p><p><br></p><p>EDI Manager</p><p><strong>Location:</strong> El Segundo, CA (Hybrid)</p><p> <strong>Compensation:</strong> $180,000 – $200,000 base + bonus (if applicable)</p><p>Overview</p><p>We are seeking an experienced <strong>EDI Manager</strong> to lead and scale our global Electronic Data Interchange (EDI) function. This role will manage a team of <strong>10 direct reports</strong> and serve as the primary liaison between internal business stakeholders, IT, and external trading partners. The ideal candidate brings deep hands-on expertise with <strong>SPS Commerce and EDI</strong>, strong people leadership, and experience integrating EDI platforms with <strong>Microsoft Dynamics 365 Finance & Operations (D365 F& O)</strong> using <strong>Azure Logic Apps</strong>.</p><p>This role is critical to ensuring reliable, compliant, and efficient data exchange across global supply chain operations while driving continuous improvement and modernization of EDI services.</p><p>Key Responsibilities</p><ul><li>Own the <strong>operations, maintenance, and strategic enhancement</strong> of global EDI platforms and services</li><li>Lead and develop a team of <strong>10 EDI analysts and engineers</strong>, providing technical guidance, performance management, and career development</li><li>Ensure <strong>continuous, reliable EDI transaction flows</strong> across all global trading partners, internal systems, and supply chain processes</li><li>Drive and oversee integrations between EDI platforms and <strong>Microsoft Dynamics 365 Finance & Operations (D365 F& O)</strong>, primarily leveraging <strong>Azure Logic Apps</strong></li><li>Serve as the <strong>primary technology liaison</strong> for internal business teams (Supply Chain, Logistics, Sales, Finance) and external EDI vendors and solution providers</li><li>Lead <strong>incident response, root cause analysis, change management, and vendor coordination</strong> related to EDI services</li><li>Establish and champion best practices for <strong>EDI governance, monitoring, error handling, and process optimization</strong></li><li>Partner cross-functionally with regional and global teams to support scalable, compliant, and high-availability supply chain operations</li><li>Support and manage <strong>SFTP-based integrations</strong> and secure data exchange protocols</li><li>Drive continuous improvement initiatives focused on automation, performance, cost optimization, and partner onboarding</li></ul><p><br></p>
<p>The IT Support Technician Level 1 will be responsible for the initial configuration, preparation, and shipment support of advanced IT hardware and network infrastructure. This role requires close adherence to provided technical documentation and company standards to ensure equipment readiness for deployment.</p><p><br></p><p><strong>Primary Responsibilities:</strong></p><ul><li>Program current Cisco switch and firewall products using specifications and data provided by Atos.</li><li>Configure Dell and Lenovo servers according to defined configurations and requirements.</li><li>Prepare, label, and organize all related cabling following Atos standards for shipment and installation.</li><li>Assist in the staging, quality assurance, and packaging of equipment ahead of delivery deadlines.</li></ul><p><br></p>
<p>The IT Support Technician Level 4 provides advanced technical configuration, quality assurance, and deployment preparation for enterprise IT hardware. This role includes oversight and validation of work performed by junior team members, ensuring all configurations and integrations are completed according to organizational and client standards.</p><p><br></p><p><strong>Primary Responsibilities:</strong></p><ul><li>Program and configure Cisco 8000 series routers and other advanced Cisco solutions.</li><li>Perform detailed quality checks on work completed by IT Support Technician Level 1 team members.</li><li>Integrate, validate, and test end-to-end PSAP (Public Safety Answering Point) technology stacks prior to shipment.</li><li>Rebox, palletize, and package enterprise equipment for secure shipment and delivery.</li><li>Ensure build accuracy, documentation compliance, and deployment readiness for all hardware and related systems.</li></ul><p><br></p>
<p> We are seeking a Data Operations Manager to own and scale enterprise data operations, enabling consistent, high-quality insights across the business. This role will focus on improving data integrity, reducing reliance on spreadsheets, and establishing a single source of truth to support data-driven decision-making.</p><p>You will partner closely with teams across e-commerce, retail, supply chain, customer insights, buying, and planning to deliver timely, actionable insights and build a strong data foundation.</p><p><strong>Responsibilities</strong></p><ul><li>Lead enterprise data operations, governance, and quality initiatives</li><li>Partner with cross-functional teams to deliver clear, actionable business insights</li><li>Build and execute a data roadmap aligned with operational and commercial priorities</li><li>Improve data infrastructure and reporting using modern analytics platforms</li><li>Accelerate insight delivery through better data structures, processes, and tooling</li></ul><p>For immediate consideration apply now and direct message on LinkedIN at Reid Gormly</p>
