Data Analyst Manager (2)<br><br>Roles & Responsibilities <br><br>Oversee an offshore team of Healthcare Data Analysts and QA engineers under the direction of the Director of Data Management.<br>Collaborate with various client-facing teams and both inter-departmental and intra-departmental teams to address complex healthcare challenges.<br>Take the lead in communicating with clients to resolve any technical issues they may have.<br>Guide the Data Operations team in understanding customer business needs and converting them into application and operational requirements..<br>Act as a process champion, utilizing in-depth knowledge of organization policies and operations processes.<br>Ensure modules in the product meet the functional requirements, system compliance, and interface specifications through ongoing performance monitoring of team members.<br><br><br>Bachelor’s Degree or equivalent industry experience<br>7+ years of experience performing analysis on healthcare data<br>Clinical Knowledge of various Healthcare Data listed above<br>Advanced skillset with SQL for data analysis and reporting <br>Strong verbal and written communication skills<br>Currently eligible to work in the U.S. without assistance in getting an employment visa or work authorization.<br>Required Knowledge Areas<br>Data Analytics & Statistics Experience<br>SQL & Databases – Experience writing queries to extract and manipulate data from SQL Server, PostgreSQL, MySQL, or Oracle databases.<br>Excel & Spreadsheets – Advanced Excel skills (pivot tables, VLOOKUP, tables and charts )<br>Healthcare Industry Knowledge<br>Healthcare Data Standards – Understanding of ICD-10, CPT, HCPCS, LOINC, and SNOMED coding systems.<br>Electronic Health Records (EHRs) – Experience with Epic, Cerner, Meditech, or other EHR platforms.<br>HIPAA & Data Privacy – Familiarity with healthcare data compliance, including HIPAA, GDPR, and HITECH Act.<br>Claims & Billing Data – Experience analyzing claims from Medicare, Medicaid, and private insurers.<br>HEDIS Quality Measures <br>CMS Data <br>Data Management & ETL Experience<br>ETL (Extract, Transform, Load) Processes – Experience working with data warehouses, SQL ETL pipelines<br>Big Data & Cloud Platforms – Familiarity with AWS (Redshift), Google Cloud, and/or Azure a plus.<br>Project Management – Familiarity with Agile, Scrum, or Lean methodologies in data projects.<br>Stakeholder Communication – Ability to translate complex data findings into actionable insights for non-technical teams (clinicians, executives, analysts).<br> <br><br>Preferences – Not Required <br><br>10+ years of experience performing analysis on healthcare data<br>Experience with Snowflake <br>Prior Experience Working with Offshore Teams a Plus<br>Team leadership experience
<p>Senior Customer Service Representative – Lowell, MA</p><p>We’re seeking a detail-driven and customer-focused Senior Customer Service Representative to join our team in Lowell, Massachusetts. This role is critical in supporting seamless financial operations while delivering an exceptional customer experience. The right candidate will thrive in a fast-paced environment, bring strong organizational skills, and excel at building relationships both internally and externally.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Deliver timely, accurate responses to a high volume of customer inquiries, ensuring satisfaction and retention.</li><li>Research historical pricing data and partner with product line managers to process quotations quickly and accurately.</li><li>Oversee the full order management process—including new orders, returns, sample requests, credits, and debits.</li><li>Maintain accurate backlog records, aligning with customer needs and managing expedite requests to meet deadlines.</li><li>Handle customer complaints with professionalism, applying effective problem-solving and escalating issues when necessary.</li><li>Collaborate cross-functionally with sales, finance, and operations teams to resolve issues and streamline workflows.</li><li>Exercise sound judgment within established guidelines to make appropriate and effective decisions.</li><li>Cultivate strong, trust-based relationships with customers and internal partners to support long-term success.</li></ul><p><br></p>
<p><br></p><p>The Financial Controller is a key member of the leadership team, responsible for managing the financial operations of the site. This includes oversight of accounting functions, cost systems, internal controls, financial reporting, budgeting, and forecasting. The role works closely with site leadership and the Finance Director to deliver accurate, timely financial insights that support strategic decision-making, enhance operational performance, and ensure compliance with internal policies and external regulations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead daily operations of the finance and accounting team, ensuring timely monthly close, accurate reporting, account reconciliations, and compliance.</li><li>Manage and improve the standard cost accounting system, including inventory valuation, overhead allocation, and margin analysis.</li><li>Develop and enforce internal controls, financial policies, and reporting standards.</li><li>Collaborate with site leadership to define and monitor key performance indicators (KPIs) that drive financial and operational efficiency.</li><li>Lead site-level budgeting and forecasting processes; support corporate finance with consolidated analysis and reporting.</li><li>Oversee local cash management processes and ensure controls are in place for cash handling and transactions.</li><li>Conduct detailed variance analysis and profitability reviews by product, customer, and department; assist with pricing, quoting, and investment evaluations.</li><li>Analyze low-margin orders to identify root causes and improvement opportunities.</li><li>Support and coordinate internal and external audit processes.</li><li>Provide financial training to site leadership and staff to enhance financial understanding.</li><li>Actively participate in cross-functional leadership meetings, providing financial insights to support strategic and operational initiatives.</li></ul><p><br></p><p><strong>Core Competencies</strong></p><ul><li>Financial and operational acumen</li><li>Strategic problem-solving skills</li><li>Leadership and team development</li><li>High integrity and accountability</li><li>Strong communication and collaboration</li><li>Systems and process improvement mindset</li></ul>
