<p>A family-owned business in Bourne, MA is looking to hire an Administrative Assistant/Customer Service Associate to join their team on a fulltime basis. This company specializes in commercial and residential glass/window installation, servicing customers throughout MA and the Islands. This person will be responsible for general administrative tasks and office support at their office in Bourne, MA, with a focus on helping business owners maintain exceptional relationships with customers, team and suppliers.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer service to clients via phone, email and in person</p><p>• Build sustainable relationships and trust with customer accounts through open and interactive communication</p><p>• Assist customers with inquiries, concerns, and requests in a professional and timely manner</p><p>• Provide accurate, valid and complete information by using the right methods/tools</p><p>• Handle and resolve customer complaints or issues with empathy and patience</p><p>• Schedule glass installation and service appointments efficiently and timely</p>
Position Overview:<br>The Senior Desktop Support Specialist is responsible for the daily management of the IT Helpdesk, resolving system and network issues, and working on enterprise projects as assigned. This is a forward-facing position with direct contact with staff and vendors.<br><br>Essential Duties and Responsibilities: <br>• Manage MOC helpdesk system. Dispatch tickets to various IT staff contingent on the level of identified issue; ensure resolution and proper documentation for all tickets. The position will respond to level 2 and level 3 support requests.<br>• Manage user accounts in a Windows active directory hybrid environment. Establish new users with appropriate permissions and SSO applications. Remove users as necessary.<br>• Work with user departments to maintain file structure and data within a 365 Sharepoint/OneDrive environment<br>• Work with Vendors to resolve system and network issues<br>• Install and troubleshoot computer software, including Microsoft Operating Systems, MS Office, Citrix, VPN, and Adobe, etc. Perform updates as necessary.<br>• Install and troubleshoot computer hardware (desktops, laptops, printers and related peripherals) on site and remote. Ensure hardware is ready for new hires.<br>• Work with IT Head to ensure the user systems (laptops) are managed and replaced in line with agency standards<br>• Maintain documentation on hardware and software configuration, network configuration, and computer inventory<br>• Maintain software solutions and hardware driver updates from vendors<br>• Perform client support of MOC desktop applications<br>• Manage the MOC Door Access Control and Video systems at over 20 locations<br>• Manage cell phone and tablet provisioning along with the MDM solution<br>• Manage print server to optimize copier use throughout the agency<br>• Understanding of the OSI model and its application in troubleshooting<br>• Perform other related duties as assigned<br><br>Required Qualifications and Skills: <br>• Associate degree or higher in computer science or related field<br>• Minimum 2 years of experience<br>• Demonstrated strong working knowledge of desktop and laptop hardware, applications and networking components<br>• Expert knowledge of Windows OS and advanced knowledge of Office suites<br>• Experience troubleshooting desktop issues (Windows, Microsoft Outlook, Microsoft Office, browsers, printing, etc.) and providing remote IT assistance via phone and remote support tools.<br>• Ability to prioritize tasks and manage competing demands<br>• Excellent customer service, organizational, oral and written communication skills<br>• Must be a self-motivated team player and have a willingness to learn and teach<br>• Certificate for: COMPTIA+, Network+, Microsoft Azure or experience with SharePoint and OneDrive in Microsoft 365, experience With Kaseya and IT Glue are a plus
General office services, cleaning and filling office pantries, sorting and delivering mail/packages, assisting with copy and reprographics jobs, assisting with room set ups (moving tables and chairs), must be able to lift 50 lbs. o Answer and transfer calls on a multi-line phone system. o Accept deliveries, sort mail, and maintain phone lists. o Handle additional projects as assigned. Handle sensitive and/or confidential documents and information. o Communicate with manager and client on job or deadline issues. o Minimum of one-year office service experience, preferably in a legal, banking or large corporate environment. o Previous receptionist, switchboard or administrative assistant experience preferred. o Excellent verbal and written communication skills. • Day to Day Duties: • Will assist only with mail, no copy (repro) or facilities • Must be very independent; they are by themselves at this office • Must be able to speak to first level clients (facilities, drivers) • Ask questions if something is not understood. • Log packages • Pitney Bowes machine experience is helpful • Must have a car, some public transportation is available, but it is very intermittent and not reliable
<p>We are looking for an experienced Senior Payroll Specialist to ensure accurate and timely processing for a multi-location, high-volume workforce. This role requires meticulous attention to detail, confidentiality, and a strong understanding of payroll systems and compliance standards. Reporting to the Accounting Manager and Controller, the Payroll Specialist will play a critical role in maintaining payroll integrity and resolving any related issues. This role is IN office int he greater Worcester area! </p><p><br></p><p>Responsibilities:</p><p>• Compile and process weekly payroll data, including timesheets, for accuracy and compliance with established guidelines.</p><p>• Perform audits to identify and correct data entry errors, ensuring payroll accuracy.</p><p>• Calculate and process garnishments, deductions, and taxable adjustments in compliance with legal requirements.</p><p>• Enter local and federal Prevailing Wage rates into payroll systems and generate Certified Payroll reports.</p><p>• Print and distribute payroll checks, upload direct deposit notifications, and transmit files to financial institutions.</p><p>• Address payroll inquiries and resolve issues promptly with employees, supervisors, and administrators.</p><p>• Maintain the confidentiality of sensitive payroll information, including wages, deductions, and tax details.</p><p>• Collaborate on special projects and contribute to process improvements within the payroll system.</p><p>• Ensure compliance with company policies, safety standards, and the Code of Conduct.</p><p>• Support miscellaneous tasks as needed to assist the accounting and payroll team.</p>
<p>Robert Half Finance & Accounting is working with an established company with home offices in the North Shore looking for an Accounts Payable Specialist to join its team. This is a direct hire opportunity, open due to growth, reporting directly to the Accounts Payable Manager</p><p><br></p><p>Our client is looking for the following credentials...</p><p><br></p><p>- At least 2+ years of progressive experience in full cycle Accounts Payable</p><p>- Experience processing Checks and automated ACH & Wire transactions</p><p>- Advanced Excel (MUST BE able to do Pivot Tables and VLOOKUP's)</p><p>- Experience working in a team environment</p><p>- Strong presentation, professionalism, and energy</p><p>- Degree a plus, not required</p><p><br></p><p>For the right candidate our client will be putting together a competitive offer, commensurate with experience, along with an above average benefits package. The selected candidate will also be in line for significant growth potential as operations are expanding. This is a great opportunity for an Accounts Payable professional looking for a team environment and a strong support system. Work/life balance at this company is also very important. The schedule is HYBRID.</p><p><br></p><p>If interested and qualified please reply ASAP as this opportunity is of urgent need. Send resumes directly to Bill.Nichols@roberthalf. Thanks.</p>
<p>Robert Half is recruiting for a Customer Service Specialist role with a rapidly growing manufacturing client in the Wilmington area. This is a permanent role, joining an already established team, with lots of growth opportunity.</p><p><br></p><p>Our client is looking for a customer service candidate with at least 1 year of professional business to business experience.</p><p><br></p><p>Responsibilities include preparing quotes, processing orders, and answering more technical questions as needed. This is NOT a call center role, it's a far more strategic customer service function.</p><p><br></p><p>If interested in, and qualified for the Customer Service Specialist role, please apply ASAP. I'm scheduling interviews soon!</p>
<p>Robert Half's client in Shrewsbury MA is looking for a Medical File Clerk to support their office on a long term engagement!</p><p><br></p><p>In this role, you will be responsible for:</p><p>- Document management</p><p>- Attention to detail</p><p>- Organizing files</p><p>- Calendar management</p><p>- Spreadsheet management</p><p>- Taking referrals</p><p>- Phone/email correspondence</p><p>- Working with confidential information</p><p><br></p><p>*Healthcare experience is a plus!</p><p><br></p><p>When: Asap</p><p>Duration: ~6 months</p><p>Where: HYBRID (1-2 days on-site)</p><p>Hours: M-F | 8:30am-5:00pm</p><p><br></p><p>If interested, apply to this role today</p>
<p>Digital Marketing Specialist with 2+ years of solid, hands-on digital marketing experience needed for a full-time, fully onsite position with our small agency client in Greater Boston. While this is a fully remote position, only candidates within 100 miles of Boston will be considered. Must be proficient in Google Ads and Google Analytics. Must be familiar with programmatic advertising, streaming, and geofencing. Must have either external or internal client-facing skills. Experience working with clients in the auto, retail, financial, education, legal, and/or professional services industries would also be ideal. Target salary is 65-70K.</p>
<p>3rd Shift (Night Shift) Patient Access Specialist! 11:00pm-7:00am - Multiple Openings! </p><p><br></p><p>We are offering a contract to permanent employment opportunity for a Patient Access Specialist in Nashua, New Hampshire. In this role, you will be fundamental in providing quality services to patients by managing their admission processes and ensuring regulatory compliance within the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Ensure precise assignment of MRNs and carry out medical necessity and compliance checks.</p><p>• Efficiently handle incoming, outgoing, and inter-office calls via the telephone switchboard.</p><p>• Adhere to organizational policies while delivering exceptional customer service with compassion.</p><p>• Conduct pre-registration of patients' accounts prior to their visits, which may involve both inbound and outbound communication to gather demographic, insurance, and other patient information.</p><p>• Inform patients, guarantors, or legal guardians about general consent for treatment forms, obtain necessary signatures, and distribute patient education documents.</p><p>• Review responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support Point of Service Collections and billing processes.</p><p>• Use the Advance Beneficiary Notice (ABN) software to accurately screen medical necessity, inform Medicare patients of potential non-payment of tests, and distribute the ABN as needed.</p><p>• Utilize auditing and reporting systems for quality assurance to correct accounts, including those from other employees, departments, and facilities.</p><p>• Conduct account audits to ensure all forms are completed accurately and timely, meeting audit standards, and provide statistical data to Patient Access leadership.</p>
We are looking for a highly organized and proactive Administrative Assistant to join our team in Acton, Massachusetts. In this long-term contract position, you will play a key role in supporting executive-level staff while managing office operations and reception duties. This on-site role offers the opportunity to work in a dynamic environment with flexible hours between Monday and Friday.<br><br>Responsibilities:<br>• Provide executive support to C-suite staff, including managing calendars, scheduling meetings, and coordinating travel arrangements.<br>• Oversee office management tasks such as organizing lunches, reserving conference rooms, and ensuring smooth daily operations.<br>• Perform receptionist duties, including answering inbound calls, greeting visitors, and managing correspondence.<br>• Assist with administrative tasks such as creating presentations, compiling spreadsheets, and handling data entry.<br>• Maintain organizational systems to track tasks, follow up on pending items, and ensure deadlines are met.<br>• Take initiative to identify and address potential issues or needs before they arise.<br>• Communicate priorities effectively and work independently to manage multiple tasks.<br>• Support the team by maintaining an organized and welcoming office environment.<br>• Collaborate with various departments to ensure seamless communication and workflow.<br>• Uphold confidentiality and professionalism in all interactions and responsibilities.
<p>We are looking for a skilled Compensation & Benefits Specialist to join our team on a long-term contract basis. This role offers an opportunity to make a significant impact by enhancing salary structures, benefits coordination, and job benchmarking processes. Based in Westborough, Massachusetts, this position is ideal for someone with expertise in compensation analysis and benefits management.</p><p><br></p><p>Responsibilities:</p><p>• Evaluate and benchmark salary structures to ensure competitive and equitable compensation across the organization.</p><p>• Develop and harmonize job descriptions and functions to align with company standards and industry practices.</p><p>• Establish specific salary bands and refresh job structures for consistency and clarity.</p><p>• Manage and coordinate benefits programs to meet employee needs effectively.</p><p>• Collaborate on the use of Paylocity for compensation and benefits tracking and reporting.</p><p>• Provide insights and recommendations for future system implementations related to compensation and benefits.</p><p>• Conduct benefits analysis to optimize offerings and improve employee satisfaction.</p><p>• Partner with HR teams to ensure seamless integration of compensation and benefits strategies.</p><p><br></p>
<p>Robert Half's marketing & creative client is looking for a Growth Marketing Specialist for a 3-6+ month contract in the Greater Boston area. This is a hybrid, 40-hour-per-week opportunity; candidates must be willing and able to work onsite 2 days per week. The Marketing Specialist will play a role in shaping cross-platform digital growth initiatives, driving results across multiple brands. They will also help define strategies for performance marketing, oversee campaign alignment for key platforms, and ensure consistency and innovation in digital efforts.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Develop and execute digital marketing campaigns across paid media, social, and organic platforms</li><li>Identify opportunities for audience targeting, platform growth levers, and ROI maximization</li><li>Track and manage budgets</li><li>Monitor campaign performance</li><li>Manage and maintain U.S. product listings</li><li>Lead social media strategies to grow brand presence and engagement</li><li>Oversee email marketing campaigns</li><li>Support digital trade marketing programs and product launches</li><li>Leverage Salesforce tools to enhance program execution and reporting</li></ul>
We are looking for a detail-oriented Cash Application Specialist to join our dynamic team in Danvers, Massachusetts. In this long-term contract role, you will play a vital part in managing payment transactions and ensuring accurate financial records within the printing and publishing industry. This position offers an excellent opportunity to contribute to a fast-paced, collaborative work environment.<br><br>Responsibilities:<br>• Process and post incoming payments accurately and efficiently across multiple accounts.<br>• Maintain detailed and organized records of all cash application activities.<br>• Investigate and resolve discrepancies in accounts receivable to ensure accurate reporting.<br>• Collaborate with internal teams to reconcile accounts and improve payment processes.<br>• Monitor payment schedules and ensure timely posting to meet financial deadlines.<br>• Prepare reports and summaries related to cash applications for management review.<br>• Utilize accounting software to streamline cash application processes.<br>• Communicate effectively with clients and stakeholders regarding payment issues.<br>• Assist in developing and implementing best practices for cash application workflows.<br>• Support audits by providing necessary documentation and insights related to cash transactions.
We are looking for a dedicated Payroll Specialist to join our team in Pawtucket, Rhode Island. This long-term contract position offers an exciting opportunity to manage payroll operations for a large workforce while ensuring compliance with tax regulations and garnishment procedures. If you are detail-oriented and thrive in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Process weekly payroll for approximately 1,200 employees, including both salaried and hourly workers.<br>• Set up new employees in the payroll system and ensure accurate tax configurations.<br>• Handle garnishments and other payroll-related administrative tasks with precision.<br>• Collaborate with the HR team to ensure smooth payroll operations without overlapping benefits-related responsibilities.<br>• Review and validate employee timecards to ensure accurate payment.<br>• Maintain compliance with multi-state payroll regulations and prevailing wage requirements.<br>• Address payroll-related inquiries and resolve discrepancies promptly.<br>• Adapt to evolving responsibilities while maintaining focus on assigned tasks and adhering to instructions.<br>• Work onsite to process payroll efficiently and meet weekly deadlines.
<p>We are looking for a highly skilled Data Entry Specialist to join our team in Boston, Massachusetts. This role is focused on managing custom data requests for Request for Proposals (RFPs) and other inquiries, with an emphasis on institutional investment processes and data accuracy. This is a long-term contract position within the financial services industry, offering a dynamic and collaborative work environment.</p><p><br></p><p>Responsibilities:</p><p>• Handle and fulfill custom data requests related to RFPs and ad hoc inquiries, ensuring accuracy and timeliness.</p><p>• Prepare and distribute quarterly marketing data, including updates on Assets Under Management (AUM).</p><p>• Collaborate with internal teams to enhance and streamline data-related processes.</p><p>• Provide support to team members during high-demand periods to ensure seamless operations.</p><p>• Analyze and organize data to meet institutional investment standards and client expectations.</p><p>• Maintain a high level of consistency and efficiency in data management tasks.</p><p>• Contribute to the development of best practices for data handling and reporting.</p><p>• Communicate effectively with stakeholders to clarify requirements and deliver results.</p>
We are looking for an experienced Payroll Specialist to join our team in Taunton, Massachusetts. This is a long-term contract position that requires a highly organized individual with a strong background in payroll processing for large organizations. The ideal candidate will thrive in a collaborative environment and demonstrate exceptional accuracy in handling complex payroll operations.<br><br>Responsibilities:<br>• Process weekly payroll for a workforce of approximately 1,100 employees, including 200 exempt staff, ensuring accuracy and compliance.<br>• Audit and review timesheets to identify and correct discrepancies prior to payroll submission.<br>• Perform manual data entry of timesheet information into payroll systems, adhering to established protocols.<br>• Manage payroll for a multistate organization, including commission-based and retail employees, while navigating applicable labor laws.<br>• Set up and implement new payroll systems, ensuring seamless integration and functionality.<br>• Collaborate with team members to ensure timely payroll transmission and system resets each week.<br>• Maintain a thorough understanding of system interfaces and data flows to support efficient payroll operations.<br>• Ensure compliance with leave of absence laws and other relevant regulations.<br>• Support recruitment activities by representing payroll at job fairs during evening events.<br>• Utilize payroll software and tools, including ADP Workforce Now, to streamline processes and enhance efficiency.
<p>Duties/Responsibilities</p><p>• Accurately review, code and process high volume payables invoices for multiple entities</p><p>• Review and reconcile invoices discrepancies</p><p>• Assist with weekly check, ACH and wire runs</p><p>• Process check request and expense reports in a timely manner</p><p>• Ensure that all daily, weekly and monthly tasks are completed accurately by the assigned deadlines</p><p>• Monitor the accounting inbox, responding to inquiries from vendors, clients, and internal stakeholders</p><p>• Sort, log, scan and file invoices, checks and other documents</p><p>• Responsible for all aspects of payroll</p><p>• Work closely with Human Resources to ensure changes in payroll, benefits, etc</p><p>• Review and reconcile payroll time records for accuracy in preparation for weekly and monthly payroll</p><p>• Calculate payroll adjustments as needed for issuance either manually or through the next available pay cycle</p><p>• Manage workflow to ensure all payroll transactions are processed accurately and timely</p><p>• Process correct garnishment calculations and compliance</p><p>• Process manual checks and any payroll-related entries</p><p>• Create G/L entries for each payroll and rectify with cash accounts</p><p>• Monthly reconciliation of all G/L accounts associated with payroll</p><p>• Enter all updates – bonus/commission/etc</p><p>• Handle and understand inquiries from employees, managers, and corporate team members regarding payroll issues and work on resolution in a reasonable and timely manner</p><p>• Review and validate reports produced as part of the payroll processing cycle to ensure payments to team members are accurate and that all payments have been paid for the payroll period and/or quarterly incentive payout</p><p>• Using knowledge of pay schedules, earning/deduction codes and pay program policies review exception reports and determine reason for potential over/under payments</p><p>• Process W2s, verify year-to-date totals for salaries, income tax withheld, FICA, deductions, tax-deferred annuities</p><p>• Process yearly RSU, ESPP, PTO and Mileage payouts</p><p>• Understand and comply with current and yearly tax thresholds for payroll processing</p><p>• Assist with month end closing</p><p>• Provide support for internal and external audits as needed</p><p>• Cross-train in other specialized areas of the department</p><p>• Perform other duties as assigned</p><p><br></p><p><strong><em>For immediate consideration and resume review, please call me directly! 508-205-2127 Eric Lebow</em></strong></p>
We are looking for a detail-oriented Accounts Payable Specialist to join our team on a contract basis in Worcester, Massachusetts. This role involves managing invoice processes, ensuring accurate account coding, and supporting payment operations such as ACH transfers and check runs. If you have a strong background in accounts payable and enjoy working in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Process and verify invoices to ensure accuracy and compliance with company policies.<br>• Perform detailed account coding for all invoices and transactions.<br>• Handle Automated Clearing House (ACH) payments and ensure timely execution.<br>• Conduct regular check runs and manage payment schedules.<br>• Collaborate with internal teams to resolve discrepancies and maintain accurate records.<br>• Ensure all accounts payable procedures align with financial regulations and company standards.<br>• Maintain organized documentation of invoices and payment records for auditing purposes.<br>• Support the implementation and optimization of automated payment systems and workflows.<br>• Assist with month-end closing activities related to accounts payable.
We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. In this Contract-to-permanent role, you will play a critical part in ensuring smooth admissions and registration processes for hospital patients while maintaining compliance with organizational policies and regulatory standards. This position requires strong attention to detail and excellent communication skills to deliver exceptional service to patients and their families.<br><br>Responsibilities:<br>• Register patients accurately by assigning medical record numbers, performing compliance checks, and collecting necessary insurance and physician order details.<br>• Provide clear instructions and compassionate customer service during all patient interactions, adhering to organizational policies and standards.<br>• Meet assigned point-of-service goals, including the collection of patient financial responsibilities and past-due balances.<br>• Conduct pre-registration tasks, which may involve inbound and outbound calls to gather demographic, insurance, and payment information.<br>• Explain and obtain signatures for consent forms and distribute necessary patient education materials, ensuring proper documentation.<br>• Verify insurance eligibility and input benefit details to facilitate billing processes and maintain a high clean claim rate.<br>• Screen medical necessity for Medicare patients using specialized tools and provide required forms to inform them of potential non-payment scenarios.<br>• Utilize quality auditing systems to review and correct account information, ensuring compliance with audit standards and reporting accuracy.<br>• Perform audits of accounts across teams and departments, providing statistical data to support leadership in improving processes.
<p>Nashua, NH - ON-SITE - Patient Access Specialist - 3rd Shift Position</p><p>Hours 11:00am-7:00pm - Multiple Openings </p><p><br></p><p>We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. This Contract to permanent position focuses on ensuring seamless patient admissions and delivering exceptional service while adhering to organizational policies and regulatory standards. As part of the healthcare industry, this role plays a vital part in supporting patients and maintaining efficient processes.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and verify medical necessity to ensure compliance with regulations.</p><p>• Deliver clear instructions to patients, collect insurance details, and process physician orders while maintaining a high level of customer service.</p><p>• Meet point-of-service collection targets and pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.</p><p>• Explain and obtain signatures for consent and treatment forms, ensuring patients understand their rights and responsibilities.</p><p>• Verify insurance eligibility and input benefit data to support billing processes and enhance claims accuracy.</p><p>• Utilize software tools to identify potential non-payment issues for Medicare patients, distribute required forms, and provide necessary documentation.</p><p>• Conduct audits on patient accounts to ensure accuracy and compliance with quality standards, offering feedback to leadership as needed.</p><p>• Maintain a compassionate and detail-oriented approach in all patient interactions, aligning with organizational goals and customer service expectations.</p><p>• Provide patient education materials and ensure all required documentation is completed promptly and correctly.</p>
<p>We are looking for a dedicated Customer Experience Specialist to join our team in Methuen, MA. In this Contract-to-Permanent position, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries, coordinating services, and providing efficient solutions. If you are passionate about delivering exceptional service and thrive in a dynamic environment, we encourage you to apply.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>Open and manage customer cases, ensuring timely routing to appropriate departments.</p><p>Dispatching calls to field technicians</p><p>Process customer payments and assist with scheduling service appointments to meet their needs.</p><p>Provide answers to frequently asked questions and guide customers through available solutions.</p><p>Coordinate training, transport, and contract execution to ensure orders are ready.</p><p>Collaborate with customers' insurance providers to verify adequate coverage for services.</p><p>Document intake details, update work orders, and provide accurate service estimates.</p><p>Identify opportunities to drive revenue and collaborate closely with other departments to execute tasks.</p>
<p>We are looking for a detail-oriented Collections Specialist to join our client in Cranston, Rhode Island. In this role, you will manage key aspects of customer accounts, including collections and account analysis, while maintaining strong communication and interpersonal relationships. This position offers an opportunity to work independently and contribute to the financial health of a dynamic metal fabrication company.</p><p><br></p><p>Responsibilities:</p><p>• Manage the accounts receivable process, including reviewing and approving customer orders to ensure compliance with company policies.</p><p>• Conduct thorough analysis of customer accounts to identify discrepancies and resolve issues promptly.</p><p>• Handle commercial collections by negotiating payment terms and securing timely payments from clients.</p><p>• Apply cash payments accurately and maintain detailed records of transactions.</p><p>• Collaborate with internal teams to ensure billing functions are completed efficiently and accurately.</p><p>• Communicate effectively with customers to address inquiries and provide exceptional service.</p><p>• Research and resolve account-related problems independently, demonstrating a proactive approach.</p><p>• Generate reports and maintain accurate documentation to track collections and overall account status.</p><p>• Monitor accounts for overdue balances and take appropriate action to minimize risk.</p><p>• Support the implementation of best practices to improve accounts receivable processes.</p>
We are looking for an experienced HR / Benefits & Leave Specialist to join our Human Resources team in Exeter, New Hampshire. This role is essential for ensuring smooth administration of employee benefits and leave programs while maintaining strict compliance with federal and state regulations. The ideal candidate will play a key role in supporting employees, collaborating with managers, and driving process improvements in a fast-paced, multi-state environment.<br><br>Responsibilities:<br>• Manage and administer employee benefits programs, ensuring compliance with all applicable federal and state regulations.<br>• Coordinate leave processes, including documentation, timelines, and communication with employees and managers.<br>• Partner with payroll to ensure accurate processing of pay and benefits premiums during employee leaves.<br>• Monitor leave trends and maintain detailed records to support reporting and compliance requirements.<br>• Communicate return-to-work statuses to employees and leadership teams, ensuring smooth transitions.<br>• Conduct training sessions to educate employees and managers on benefits and leave policies.<br>• Assist with compliance audits and filings, ensuring adherence to organizational and legal standards.<br>• Identify opportunities to improve policies and procedures related to benefits and leave administration.<br>• Collaborate with HR and leadership teams to enhance employee experience and satisfaction through effective benefits management.<br>• Maintain confidentiality and discretion when handling sensitive employee information.
We are looking for a skilled and detail-focused Billing Specialist to manage client billing operations in a dynamic environment. In this role, you will handle the entire billing process, ensuring accuracy and compliance with company policies while maintaining strong communication with internal teams. This position offers an opportunity to contribute to process improvements and support financial operations through cross-functional collaboration.<br><br>Responsibilities:<br>• Manage the complete client billing process, from initial setup to final invoice issuance, ensuring accuracy and adherence to company guidelines.<br>• Review, edit, and finalize pre-bills based on internal feedback, ensuring all necessary adjustments are made.<br>• Verify supporting documentation for invoices to ensure compliance with billing policies and regulations.<br>• Process and apply client payments accurately while complying with Trust account rules.<br>• Maintain and update client records, ensuring all information is current and properly documented.<br>• Monitor outstanding receivables and follow up professionally to ensure timely payments in alignment with company policies.<br>• Identify opportunities for improving billing procedures and assist in implementing streamlined processes.<br>• Cross-train with team members and document billing workflows to enhance operational efficiency.<br>• Compile reports and support finance-related tasks or projects as assigned.
We are looking for a motivated Collections Specialist to join our team in Framingham, Massachusetts. This role involves engaging with customers to drive sales, resolve inquiries, and support marketing initiatives. The ideal candidate is proactive, organized, and skilled in customer communication and problem-solving.<br><br>Responsibilities:<br>• Conduct daily outbound calls to customers to secure orders, with call volumes ranging from 30 to 40+ calls per day, supporting weekly, quarterly, and annual sales objectives.<br>• Utilize product knowledge and sales expertise to upsell items, promote special offers, suggest alternatives for unavailable products, and address customer concerns effectively.<br>• Provide assistance to customers by resolving product-related inquiries, confirming orders, and coordinating with warehouse and purchasing teams to address delivery issues or special requests.<br>• Support the outside sales team by managing follow-up tasks, coordinating samples, and preparing marketing materials.<br>• Organize and ship product samples to both current and prospective customers, ensuring timely delivery.<br>• Submit sample requests to suppliers and facilitate receipt and organization in coordination with the warehouse team.<br>• Oversee the creation, updates, and distribution of marketing materials for the Retail Department using tools like Microsoft Publisher.<br>• Respond promptly to customer requests for product information, ensuring satisfaction.<br>• Assist in the planning and execution of trade shows, customer presentations, and new product or supplier rollouts.<br>• Occasionally visit local accounts to provide sampling and merchandising support and deliver products during emergencies.
