<p>We are looking for a detail-oriented Customer Service Representative to join our team on a contract basis in Woodbury, Minnesota. This role will focus on delivering exceptional service while managing payroll-related tasks and providing timely communication to employees. The ideal candidate will excel in administrative duties and customer support, ensuring accuracy and professionalism in all interactions.</p><p><br></p><p>Responsibilities:</p><ul><li>Assist Trade Manager, Project Managers and Special Project Managers in reviewing employee timecards for accuracy, completeness, and compliance with labor and hour policies and applicable union agreements. </li><li>Verify that the information of the employees home local union is accurate in the HRIS system and properly classified. </li><li>Assist with the onboarding process in the HRIS system, including data entry and system set up for new employees. </li><li>Create and maintain a weekly issues log coordinating with the branch and corporate payroll. </li><li>Update HRIS system with accurate and confidential payroll records in compliance with company policies and applicable laws. </li><li>Provide general administrative support to the Trade Manager.</li></ul><p><br></p>
<p>We are looking for an experienced Accounting Assistant to join our client's team on a contract basis in Woodbury, Minnesota. In this role, you will play a key part in maintaining efficient accounting operations while providing exceptional customer service support. </p><p><br></p><p>Responsibilities:</p><p>• Prepare and send test reports and invoices to customers within established timelines.</p><p>• Laminate and mail test tags to ensure timely delivery to clients.</p><p>• Process customer requests for sample kits efficiently and ensure proper documentation.</p><p>• Assist with inventory control and purchasing activities as needed.</p><p>• Support accounts payable and receivable processes, including coding and entering invoices.</p><p>• Conduct bank reconciliations and maintain accurate financial records.</p><p>• Utilize QuickBooks and NetSuite for accounting tasks and vendor invoice management.</p><p>• Collaborate with the customer service manager on miscellaneous duties to enhance overall operations.</p><p><br></p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration.</p>
<p>Robert Half is partnering with an industry leading manufacturer in the Twin Cities specializing in custom production and print finishing services. In this role, you’ll serve as a key liaison between customers, sales, and production—managing projects from order initiation through delivery. You’ll ensure that each job meets customer specifications, timelines, and quality expectations while maintaining strong communication across internal and external stakeholders. This is a great opportunity for someone with manufacturing or print industry experience who brings keen attention to detail, enjoys managing projects, and a passion for building lasting customer relationships.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact for customers throughout the production process, ensuring clear communication and a positive service experience.</li><li>Translate customer requirements and sales details into accurate production orders, coordinating closely with estimating and production teams.</li><li>Review quotes, specifications, and timelines to confirm project accuracy and feasibility prior to production kickoff.</li><li>Oversee the progress of active jobs, tracking milestones and proactively addressing issues that could affect quality, cost, or delivery dates.</li><li>Facilitate smooth scheduling and workflow between departments to maintain on-time, high-quality output.</li><li>Conduct quality reviews and coordinate proofs, samples, or approvals with customers as needed.</li><li>Provide timely updates to customers and internal teams regarding order status, adjustments, or project challenges.</li><li>Generate billing documentation and ensure completed jobs are invoiced accurately.</li><li>Support account management and sales efforts through strong relationship-building and responsive service to promote repeat business.</li><li>Identify process improvements or communication enhancements to strengthen operational efficiency and customer satisfaction.</li></ul><p><br></p><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this Contract-to-permanent position, you will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues efficiently. This role is ideal for individuals who excel in communication and thrive in a fast-paced environment.<br><br>Responsibilities:<br>• Respond promptly and professionally to customer inquiries regarding subscriptions, digital products, and website support.<br>• Direct customers to relevant departments or teams to address specific concerns.<br>• Conduct outbound calls to update customers about their account status and auto-renewal information.<br>• Collaborate with internal teams, including marketing and support, to enhance overall customer experience.<br>• Strive to meet individual and team call quotas while achieving retention goals.<br>• Adhere to established communication protocols and company guidelines in all interactions.<br>• Maintain a customer-centric approach to deliver solutions that ensure satisfaction.
<p>Client Service Associate</p><p>Are you passionate about delivering outstanding customer service in the financial services industry? We are seeking a Client Service/Account Management Associate to provide efficient support to clients, advisors, and external parties while ensuring high client satisfaction.</p><p>Key Responsibilities</p><p>· Enter and maintain accurate client information in firms systems.</p><p>· Review new business, renewals, and endorsements for accuracy.</p><p>· Respond to client inquiries promptly and professionally.</p><p>· Assist with rating new business and providing marketing recommendations.</p><p>· Prepare proposals to help clients understand their options.</p><p>· Follow up on outstanding items and manage open activities.</p><p>· Identify cross-selling and up-sale opportunities.</p><p>· Report and monitor claims, ensuring proper follow-up per procedures.</p><p>· Maintain up-to-date knowledge of policies.</p><p>· Build strong relationships with 3rd parties, producers, and teammates.</p><p>Qualifications</p><p>· Preferred Experience: Client support in financial services with insurance industry experience.</p><p>· Licensing: State insurance license (or willingness to obtain).</p><p>· Technical Skills: Proficiency with systems, Microsoft Office, and data entry.</p><p>· Soft Skills: Strong communication, customer service focus, and organizational abilities.</p><p>This role offers the chance to make a meaningful impact while working in a collaborative, fast-paced environment.</p><p>Ready to Apply? Contact Douglas Rickart at 612-249-0330, connect with him on LinkedIn, or click the application link to get started!</p><p><br></p>
<p>We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team on a long term contract basis. Based in the south metro, Minnesota area, this fully on-site role involves supporting our small and friendly customer service team by assisting clients with inquiries, product information, and order processing. This is an excellent opportunity for someone who is motivated, self-sufficient, and has strong communication skills. Responsibilities:</p><ul><li>Respond to customer inquiries by providing detailed information about products and services.</li><li>Assist with order processing, including preparing price quotes and mailing invoices.</li><li>Manage data entry tasks in customer management systems with a high level of accuracy.</li><li>Handle returns and issue credits in a timely and meticulous manner.</li><li>Support the order fulfillment process and assist with shipping-related tasks.</li><li>Maintain organized records by filing paperwork and updating customer information.</li><li>Collaborate with the team on additional projects and tasks as business needs evolve.</li><li>Ensure all written communication is grammatically accurate and error-free.</li><li>Utilize Microsoft Office tools, particularly Outlook and Teams, to manage daily activities and communication.</li></ul>
<p><strong>Position Overview:</strong></p><p>We are looking for a personable, organized, and proactive <strong>Front Desk/Office Assistant</strong> to join our team and ensure the smooth day-to-day functioning of our office operations. In this role, you will be the first point of contact for visitors and clients, while also supporting administrative tasks that keep the office running efficiently. If you have excellent communication skills, are highly organized, and enjoy multitasking, this is an excellent opportunity to grow your career in an administrative role.</p><p><strong>Responsibilities:</strong></p><ul><li>Act as the first point of contact for visitors and clients, providing a welcoming and professional experience.</li><li>Answer and direct phone calls, responding to inquiries or transferring calls to the appropriate departments.</li><li>Maintain a clean and organized front desk and common areas, ensuring a positive and professional office environment.</li><li>Manage scheduling for office appointments, meetings, and conference room bookings.</li><li>Provide administrative support to various departments, including data entry, filing, and document preparation.</li><li>Assist with incoming and outgoing mail and deliveries, including distributing mail and preparing shipments.</li><li>Monitor and order office supplies to ensure adequate stock and functionality of office equipment.</li><li>Handle basic bookkeeping tasks, such as processing invoices or tracking departmental expenses.</li><li>Coordinate the setup of meetings and events, including ordering catering or creating materials as needed.</li><li>Support other team members with tasks or special projects as assigned by management.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis. In this role, you will handle a variety of administrative tasks while providing attentive and empathetic support to employees. Based in Woodbury, Minnesota, this position requires strong communication skills and attention to detail.<br><br>Responsibilities:<br>• Organize and store attachments, such as timecards, in the appropriate Google Drive folders.<br>• Update and maintain the payroll inquiry log, ensuring all issues are tracked from submission to resolution.<br>• Facilitate timely follow-ups with employees and payroll team members to ensure accurate and efficient issue resolution.<br>• Manage completed documents and maintain a clean and organized inbox.<br>• Respond to employee inquiries regarding payroll concerns with care and empathy.<br>• Collaborate with internal teams to ensure seamless communication and problem-solving.<br>• Handle inbound and outbound calls related to payroll and onboarding processes.<br>• Draft and send clear and concise email communications to address employee issues.<br>• Assist with administrative tasks, including order entry and document management.<br>• Support onboarding activities by ensuring accurate documentation and communication.
<p>We are looking for a highly organized and proactive Customer Service Representative to join our team in Plymouth, Minnesota. In this long-term contract position, you will play a pivotal role in coordinating service calls and ensuring seamless communication with customers. This is an excellent opportunity to contribute to a dynamic and fast-paced environment while honing your customer service and organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls, informational inquiries, follow-ups.</p><p>• Effectively schedule and coordinate service calls to meet customer needs and optimize efficiency.</p><p>• Anticipate and forecast workloads to optimize resource management.</p><p>• Provide technicians with necessary information and ongoing support for successful service delivery.</p><p>• Monitor and update new and existing service tickets to ensure accurate records and timely resolutions.</p>
<p>We are seeking an enthusiastic and detail-oriented Spanish Bilingual Customer Service Representative to join our team remotely. In this role, you will play an integral part in ensuring exceptional service and support to our customers while handling billing inquiries in both English and Spanish.</p><p><strong>Job Responsibilities:</strong></p><ul><li>Provide outstanding client support by responding to billing-related inquiries via phone, email, and chat in both English and Spanish.</li><li>Address client concerns by thoroughly investigating and resolving billing discrepancies in a timely manner.</li><li>Maintain accurate records of customer interactions and resolutions using Salesforce.com, our cloud-based system.</li><li>Continuously strive for customer satisfaction by adhering to Service Level Agreements (SLA) and company policies.</li><li>Collaborate with internal teams to improve processes and enhance client experience.</li></ul>
<p>We are seeking an enthusiastic and detail-oriented Spanish Bilingual Customer Service Representative to join our team remotely. In this role, you will play an integral part in ensuring exceptional service and support to our customers while handling billing inquiries in both English and Spanish.</p><p><strong>Job Responsibilities:</strong></p><ul><li>Provide outstanding client support by responding to billing-related inquiries via phone, email, and chat in both English and Spanish.</li><li>Address client concerns by thoroughly investigating and resolving billing discrepancies in a timely manner.</li><li>Maintain accurate records of customer interactions and resolutions using Salesforce.com, our cloud-based system.</li><li>Continuously strive for customer satisfaction by adhering to Service Level Agreements (SLA) and company policies.</li><li>Collaborate with internal teams to improve processes and enhance client experience.</li></ul><p><br></p>
<p>We are looking for an experienced Help Desk Manager. This position requires a proactive leader with a strong technical background and excellent management skills. The ideal candidate will oversee a team of IT professionals, ensuring efficient support services across multiple locations while maintaining a high standard of customer satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Lead a team of IT support professionals, providing guidance and performance feedback to ensure optimal service delivery.</p><p>• Manage and resolve technical issues related to laptops, desktops, tablets, mobile devices, printers, and other operational technologies.</p><p>• Provide both on-site and remote IT support across multiple locations, with up to 50% travel required.</p><p>• Oversee service desk operations, ensuring timely resolution of tickets and adherence to ITSM standards.</p><p>• Collaborate with various departments to align IT support with business objectives and operational needs.</p><p>• Maintain and manage Active Directory environments to ensure secure and efficient access.</p><p>• Develop and implement processes to improve service desk performance and client satisfaction.</p><p>• Monitor and analyze service desk metrics to identify areas for improvement.</p><p>• Conduct regular training sessions for team members on new technologies and troubleshooting techniques.</p>
<p><strong>Position Overview:</strong></p><p>Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where you can solve problems and connect with people? We are seeking an experienced and highly motivated <strong>Customer Service Representative</strong> to join our team. In this role, you will be the face of the company, ensuring customer satisfaction and providing solutions with professionalism and efficiency.</p><p><strong>Responsibilities:</strong></p><ul><li>Provide prompt, courteous, and accurate responses to customer inquiries via phone, email, chat, or in-person interactions.</li><li>Troubleshoot customer issues and deliver timely resolutions, always striving for an exceptional experience.</li><li>Process orders, refunds, returns, and exchanges with accuracy and efficiency.</li><li>Collaborate with other departments to resolve complex issues and ensure seamless support.</li><li>Maintain up-to-date knowledge about company products, services, policies, and promotions.</li><li>Track, document, and report customer interactions in CRM systems to ensure accuracy and continuous improvement.</li><li>Proactively recommend solutions or products that meet customer needs.</li><li>Monitor customer feedback and escalate concerns as needed to improve processes.</li><li>Contribute to team goals and productivity standards while upholding company values.</li></ul>
<p>We are looking for a dedicated Relationship Manager to join our client's team in the Twin Cities In this role, you will play a pivotal part in supporting clients with their financial needs. You will contribute to delivering exceptional service and fostering lasting client relationships.</p><p><br></p><p>Responsibilities:</p><p>• Establish and nurture strong relationships with clients to understand and address their financial goals and needs.</p><p>• Provide comprehensive support to Wealth Advisors by assisting with client services.</p><p>• Manage investment accounts and ensure accuracy in financial documentation and reporting.</p><p>• Collaborate with team members to share insights and improve firm processes and client outcomes.</p><p>• Uphold compliance standards and follow policies and procedures to maintain operational integrity.</p><p>• Assist clients with inquiries related to financial planning and investment strategies.</p><p>• Utilize Microsoft Excel, Word, and Outlook for efficient communication and documentation.</p><p>• Actively contribute to maintaining a positive team environment by offering assistance and sharing knowledge.</p><p>• Ensure a high level of customer satisfaction by consistently delivering precise and timely service.</p>
We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this long-term contract role, you will play an essential part in delivering exceptional service within the healthcare industry. If you thrive in a fast-paced environment, enjoy helping others, and are eager to learn how your contributions impact the bigger picture, this opportunity is for you.<br><br>Responsibilities:<br>• Handle 20 to 40 incoming calls daily from patients and case managers, ensuring their needs are addressed promptly.<br>• Accurately enter orders into the designated system and maintain data integrity.<br>• Follow up on delayed or held orders to ensure timely processing and delivery.<br>• Review fee schedules to verify benefit eligibility and coverage details.<br>• Submit and process insurance authorizations efficiently and in compliance with regulations.<br>• Collaborate with management to identify areas for career growth and skill development.<br>• Provide proactive and thorough communication to resolve client concerns.<br>• Utilize basic medical terminology and electronic medical record systems to manage client information effectively.
<p>We are seeking a Customer Service Representative to join our healthcare team in south Minneapolis, Minnesota. This role involves being a supportive and friendly voice in person and via phone, providing excellent service to our clients, and managing a variety of tasks simultaneously. The ideal candidate will be eager to learn new things and understand how their role contributes to the broader team. This position offers a contract to hire possibility. </p><p><br></p><p>Responsibilities:</p><p>• Handle between 20 and 40 calls from patients and case managers daily</p><p>• Accurately input orders into our order system</p><p>• Conduct follow-up on orders that may be delayed</p><p>• Review fee schedules to confirm benefit eligibility</p><p>• Submit and process authorizations to insurance companies</p><p>• Work proactively with management to define their career path</p><p>• Apply basic medical terminology knowledge in customer interactions</p><p>• Utilize customer service software for efficient service delivery</p><p>• Perform data entry tasks as needed</p><p>• Maintain electronic medical records in an organized and efficient manner.</p>
<p><strong>Twin Cities Metro | Partner Track</strong></p><p>Are you looking for flexibility, respect, work-life balance, and a fulfilling career in a supportive and dynamic environment? Robert Half is partnering with an established tax practice in the Twin Cities area, known for our collaborative team, client-focused approach, and flexible, people-first culture. We’re seeking a Tax Manager who’s ready to take the next step — and grow into a partner role in the near future.</p><p>About the Role:</p><p>This is a unique opportunity to work closely with firm leadership and play a key role in guiding the direction of the practice. You’ll oversee tax engagements, deepen client relationships, and help support continued growth — all with a clear path to partnership.</p><p>Responsibilities:</p><ul><li>Manage preparation and review of individual, fiduciary, and business tax returns</li><li>Develop and implement effective tax strategies and planning for clients</li><li>Conduct tax research and provide recommendations</li><li>Serve as a trusted advisor to clients with a high level of personalized service</li><li>Proactively strengthen client relationships through ongoing communication</li><li>Mentor staff and contribute to a positive team culture</li></ul><p>What We’re Looking For:</p><ul><li>Extensive public accounting or equivalent tax planning & preparation experience</li><li>Demonstrated leadership skills and a strong interest in future partnership</li><li>Strong analytical, problem-solving, and communication skills</li><li>High attention to detail with a proactive, solution-oriented mindset</li><li>Proficiency in Microsoft Office; experience with CCH Axcess and QuickBooks is a plus</li><li>CPA designation preferred, or EA</li><li>Bachelor’s degree (or equivalent) in accounting, finance, or a related field</li></ul><p>We Offer:</p><ul><li>Flexible schedule</li><li>PTO & holidays</li><li>Paid Continuing Professional Education (CPE)</li><li>Family-friendly environment</li><li>Business development incentives</li><li>Clear, defined path to partnership</li><li>A supportive, team-oriented culture that values work-life balance</li></ul><p>This is more than a job — it’s a career opportunity with ownership potential in a growing firm. If you’re ready to step into a leadership role and shape your future, we’d love to connect with you.</p>
<p>We are seeking a Licensing Coordinator for a role based in Monticello, Minnesota. This onsite role offers a contract to hire employment opportunity.</p><p><br></p><p>The objective of this role is to ensure the agent contracting process is as smooth and efficient as possible for our agents from start to finish. As a licensing specialist, you will execute professionalism while providing top notch customer service and work to find and create efficiencies<em>. </em>This is an amazing opportunity to join our team in a much-needed position. </p><p> </p><p>Whether you are familiar with the insurance background or not, your enthusiasm, motivation, and interest in becoming part of our well-established and positive work environment, makes you an ideal candidate. </p><p>We value your hard work and dedication to this position, and you can be confident that the opportunities for growth within the corporation will continue to arise. </p><p><strong> </strong></p><p><strong>Primary Responsibilities: </strong></p><ul><li>Generate and process contracting applications and other required forms for submission on all new and existing agents and agencies within Simplicity.</li><li>Completes routine follow-up on submitted agent contracting paperwork to ensure proper processing.</li><li>Assist with agent updates, contract changes, while proactively looking for ways to streamline the process to make it as smooth as possible for the agent.</li><li>Applies sound insurance knowledge regarding products and services, troubleshooting issues, and working to resolve in the quickest and most efficient way to best meet agent needs.</li><li>Provide professional correspondence via email and phone</li><li>Work efficiently to meet all service level agreements</li><li>Understand carrier workflows and maneuver carrier websites</li><li>Work closely with team members to meet common goals and assist when able</li></ul><p> </p><p><strong>Qualifications / Requirements: </strong></p><ul><li>Minimum of a High school diploma / GED </li><li>Strong computer skills; able to type 50+ words per minute </li><li>Proficiency in Microsoft Office (Word, Excel) </li><li>Experience with G Suite and Salesforce preferred, not required</li><li>Experience in related position preferred, not required</li></ul><p><strong> </strong></p><p><strong>Core Competencies:</strong></p><ul><li>Ability to provide exceptional customer service</li><li>Effective time management skills</li><li>Ability to prioritize and multitask in a fast-paced environment, and utilize multiple programs simultaneously</li><li>Capable of working both independently and in a team environment</li><li>Excellent organizational skills, attention to detail is a must</li><li>Ability to react to change in a productive and positive manner</li></ul><p><br></p><p><br></p><p><br></p><ul><li>Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information.</li></ul>
<p>We are looking for a detail-orientedOffice Assistant to join our team in Monticello, Minnesota. In this Contract-to-Permanent position, you will play a key role in maintaining accurate and organized records while supporting various administrative tasks. This opportunity is ideal for someone with strong attention to detail, excellent customer service skills, and a proactive approach to problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Accurately input application data into designated databases and systems.</p><p>• Follow up with clients to collect and verify missing or incomplete information.</p><p>• Maintain organized records of data entries and client communications for easy access and reference.</p><p>• Perform routine quality checks to ensure data accuracy and consistency.</p><p>• Provide exceptional customer service by responding to inquiries and addressing concerns promptly.</p><p>• Utilize Microsoft Excel and Word to manage and format data effectively.</p><p>• Scan, organize, and file documents in both physical and digital formats.</p><p>• Collaborate with the team to improve data entry processes and boost efficiency.</p>
We are offering an exciting opportunity for a Tax Manager - Public in Golden Valley, Minnesota, 55427, United States. This role involves managing multiple high-level tax engagements, formulating and delivering innovative tax planning, and providing client service. You will be identifying and capitalizing on business opportunities, working with staff to ensure tax returns are completed correctly, and performing research on tax topics. <br><br>Responsibilities:<br><br>• Manage multiple high level tax engagements ensuring effective execution and delivery<br>• Develop and implement innovative tax planning strategies<br>• Provide exceptional client service and foster business opportunities within our current client base<br>• Work collaboratively with staff to ensure individual and business tax returns are completed correctly and timely<br>• Analyze tax situations from various perspectives to apply the maximum tax benefit<br>• Conduct research on various tax topics and draw conclusions<br>• Lead, develop and mentor team members to enhance their skills<br>• Work with high level clients and review tax returns for accuracy<br>• Participate in business development and community involvement activities<br>• Understand the mindset of a business owner with entrepreneurial spirit<br>• Deliver exceptional customer service to our clients<br>• Participate in coaching employees and career development<br>• Stay up-to-date on the ever-changing tax industry’s regulations and policies.
<p>Our downtown Minneapolis law firm client is seeking a detail-oriented Legal Assistant with strong Litigation experience to join their team. As a Legal Assistant, you will prepare various legal documents, manage electronic client files, and provide high-quality administrative support to busy Attorneys. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Preparation of legal correspondence, agreements, and documents, including conversions and comparisons of documents and manipulation of PDF files</p><p>• Electronic filing of pleadings and other documents in local and national state, federal, and appellate courts</p><p>• Docketing of court orders, schedules, and other litigation requirements</p><p>• Management of electronic client files, including pleadings and indices, along with original client documents and pleadings</p><p>• Review and finalization of time entries for attorneys and paralegals and handling of client invoices</p><p>• Provision of general legal administrative support, including managing calendars, scheduling and coordinating attorney and client meetings, conferences and depositions, and handling routine correspondence</p><p>• Using Case Management Software and Microsoft Office Suites for various tasks</p><p>• Delivering quality, responsive customer service to clients, attorneys, and team members.</p><p><br></p><p>Position offers fantastic benefits, including: health, dental, 401k, profit sharing, PTO</p>
<p>We are seeking a highly organized and detail-oriented Administrative Assistant to join our team. The successful candidate will play an integral role in ensuring the smooth operation of daily administrative tasks while providing essential support to managers, team members, and overall business operations. This position involves multitasking across various duties such as organizing meetings, maintaining records, handling correspondence, and offering exceptional customer service. Excellent communication skills and time management are fundamental for this role. </p>
<p>Are you passionate about delivering a world-class customer experience? Do you thrive at solving problems and helping others succeed? We are looking for motivated candidates to join a fast-paced technical support team in a dynamic environment where you will provide Salesforce application support to customers.</p><p><br></p><p> </p><p><strong>What You’ll Do</strong></p><ul><li>Provide front-line technical support for Salesforce and integrated platforms via phone, Microsoft Teams, and ServiceNow.</li><li>Troubleshoot issues related to Salesforce permissions, integrations, workflows, and custom objects.</li><li>Manage user and license administration for a Salesforce organization with 1000+ users, including setup/deactivation, roles, profiles, public groups, and permission sets.</li><li>Use tools like Apsona, Dataloader, and Workbench to import, update, and export data.</li><li>Support Salesforce Service Cloud features including case management and automation processes.</li><li>Investigate and resolve API-related issues using tools like Postman to simulate calls and validate data transactions.</li><li>Collaborate with internal teams to improve workflows, reduce repetitive tasks, and enhance system efficiency.</li></ul><p><br></p><p>Please contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com) to learn more.</p>
We are looking for a dedicated Accounts Receivable Specialist to join our team on a long-term contract basis in Minneapolis, Minnesota. In this role, you will oversee essential billing and accounts receivable tasks, ensuring accurate financial transactions and exceptional customer support. This position offers an opportunity to work with SaaS invoicing processes and collaborate across teams to resolve complex financial inquiries.<br><br>Responsibilities:<br>• Manage SaaS invoicing processes, including creating service orders and issuing credit memos.<br>• Respond promptly to a high volume of internal and external customer inquiries regarding billing and accounts receivable matters.<br>• Investigate and resolve complex billing issues, collaborating with various teams to ensure timely and accurate case resolution.<br>• Utilize Salesforce to track, manage, and communicate case progress effectively.<br>• Maintain clear and precise communication with both customers and internal stakeholders.<br>• Process and reconcile cash applications, ensuring all transactions are accurately recorded.<br>• Enter and code invoices efficiently, maintaining data integrity.<br>• Support overall billing functions by ensuring compliance with company policies and procedures.<br>• Work with NetSuite, Salesforce, and Excel to streamline financial operations and reporting.<br>• Provide insights and recommendations to improve billing and accounts receivable processes.
<p><strong>Position Overview:</strong></p><p>We are seeking a <strong>Call Center Representative</strong> to join our dynamic team and handle 300+ inbound and outbound calls daily. The ideal candidate is a customer-focused, detail-oriented professional who thrives in a fast-paced environment. If you are energetic, empathetic, and passionate about delivering exceptional service over the phone, this is the role for you!</p><p><strong>Responsibilities:</strong></p><ul><li>Handle a high volume of inbound and outbound calls (300+ daily) while maintaining professionalism and accuracy.</li><li>Answer customer inquiries, resolve complaints, and provide product/service information with empathy and efficiency.</li><li>Process orders, payments, and data updates in a timely and accurate manner.</li><li>Escalate complex issues to the appropriate department or supervisor when necessary.</li><li>Follow call scripts and workflows while tailoring communications to meet individual customer needs.</li><li>Maintain detailed records of interactions, updates, and resolutions in the CRM system.</li><li>Meet or exceed key performance indicators (KPIs) related to call handling time, quality, and customer satisfaction.</li><li>Stay informed about company services, policies, and promotions to provide accurate and up-to-date information to customers.</li><li>Provide recommendations for improving customer service processes and communication strategies.</li></ul>
