<p>The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. </p><p><br></p><p> Responsibilities:</p><p><br></p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p>
<p>Description</p><p>We are seeking a Customer Service Representative for our location in Falls Church, Virginia. This position is located within a dynamic industry with a focus on customer interaction and financial services. The role is based on site Monday to Friday from 9 am to 5 pm. This is a long-term contract position that could lead to permanent placement.</p><p> Responsibilities:</p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Process customer credit applications with precision.</p><p>• Update and maintain accurate customer credit records.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Send reminders to customers about delinquent payments via email, voicemail, and mail.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Collaborate with the mortgage division, applying prior collections or banking experience as needed.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p><p><br></p>
<p>The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. </p><p><br></p><p> Responsibilities:</p><p><br></p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p>
<p>The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. </p><p> </p><p> Responsibilities:</p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p>
<p>The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. </p><p><br></p><p>Responsibilities:</p><p><br></p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p>
We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. As part of this contract position, you will play a pivotal role in providing exceptional support to customers through various communication channels. This role requires strong communication skills and the ability to handle inquiries efficiently while maintaining a positive customer experience.<br><br>Responsibilities:<br>• Respond to inbound customer inquiries promptly and professionally via phone and other communication channels.<br>• Provide accurate information about products, services, and company policies to resolve customer concerns efficiently.<br>• Process orders and manage entry tasks with attention to detail and accuracy.<br>• Handle both inbound and outbound calls to ensure customer needs are met effectively.<br>• Maintain thorough documentation of customer interactions and resolutions in the system.<br>• Collaborate with team members to address complex issues and deliver seamless service.<br>• Uphold high standards of customer satisfaction by delivering friendly and empathetic support.<br>• Identify opportunities to improve processes and contribute to enhancing overall service quality.<br>• Follow established protocols and procedures to ensure compliance with company guidelines.<br>• Adapt to customer needs and provide tailored solutions to exceed expectations.
Position Summary:<br>As a Customer Care Representative working in a dynamic call center, you will play a vital role in delivering outstanding customer service. You will handle inbound calls in a high-volume call center, assist customers with inquiries, provide accurate information, and ensure customer satisfaction. Your positive attitude, strong multitasking abilities, and excellent communication skills will contribute to our mission of providing exceptional customer experiences.<br><br>Responsibilities:<br><br>Handle a high volume of inbound calls professionally and with a positive attitude.<br>Assist customers with inquiries, provide product information, and offer solutions to ensure customer satisfaction.<br>Utilize multiple computer systems and applications to efficiently navigate and gather necessary information.<br>Maintain a customer-focused approach and demonstrate empathy while addressing customer concerns.<br>Accurately document customer interactions and update customer accounts in the system.<br>Collaborate with team members and other departments to resolve complex customer issues.<br>Meet performance metrics and quality standards set by the company.<br>Stay up-to-date on product knowledge, industry trends, and company policies.<br>Qualifications:<br><br>Minimum of 1 year of experience in an inbound call center role.<br>Minimum of 2 years of customer service experience.<br>Positive attitude, high-energy, and a genuine passion for assisting others.<br>Typing speed of a minimum of 35 WPM.<br>Proficiency in navigating multiple computer systems and applications.<br>Strong multitasking skills to handle a high volume of calls and prioritize tasks effectively.<br>Professional verbal and written communication skills.<br>Flexibility to work nights, weekends, and overtime as needed.<br>Bilingual Spanish/English skills are a plus.<br><br>Benefits:<br>Competitive salary based on experience.<br>Comprehensive benefits package available, including health insurance, dental, and vision coverage.<br>Opportunities for career development and growth within the company.<br>Supportive and collaborative work environment.<br>Potential for permanent employment based on performance.<br><br>How to Apply:<br>If you are passionate about customer care and meet the requirements for this position, we invite you to apply today. Please submit your resume, highlighting your qualifications and interest in the Customer Care Representative role. We appreciate all applications, but only selected candidates will be contacted for an interview.<br><br>Robert Half is an equal opportunity employer. We value diversity and inclusion and are committed to providing equal employment opportunities to all individuals.
<p>We are seeking a Sales Support Specialist to assist the sales team in daily operations. This role is ideal for someone with office experience who is organized, detail-oriented, and eager to support a dynamic sales environment. This position requires organizational skills, attention to detail, and a customer-focused attitude.</p><p><br></p><p>Responsibilities:</p><p>• Prepare sales reports, proposals, and presentations.</p><p>• Maintain CRM databases and update client information.</p><p>• Process sales orders and ensure accuracy in documentation.</p><p>• Coordinate communication between sales, marketing, and operations teams.</p><p>• Assist with client follow-ups and post-sale support.</p><p><br></p><p><br></p>
<p>We are looking for a detail-oriented Sales Support Specialist to join our team on a contract basis in Bethesda, Maryland. This role requires organizational skills, attention to detail, and a customer-focused attitude.</p><p>Responsibilities:</p><p>• Prepare sales reports, proposals, and presentations.</p><p>• Maintain CRM databases and update client information.</p><p>• Process sales orders and ensure accuracy in documentation.</p><p>• Coordinate communication between sales, marketing, and operations teams.</p><p>• Assist with client follow-ups and post-sale support.</p><p><br></p>
<p>Robert Half has a new direct-hire opportunity for a Sales Support Specialist for a growing construction company in Beltsville, MD. Construction industry experience is highly preferred. If interested, please consider applying to this posting or contact Cody Marshall at Robert Half to learn more.</p><p><br></p><p><strong>Position Summary:</strong></p><p>The Sales Support Specialist will work closely with the sales team to streamline operations, assist with client communications, prepare proposals, and ensure customer satisfaction throughout the sales process. This role is ideal for someone who is organized, customer-focused, and eager to grow within a dynamic company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative and operational support to the sales team</li><li>Prepare and track proposals, contracts, bids, and presentations</li><li>Communicate with clients regarding project status, documentation, and scheduling updates</li><li>Maintain and update CRM systems, ensuring accurate customer and project information</li><li>Assist in coordinating meetings, site visits, and follow-ups</li><li>Work with internal teams (estimating, project management, procurement) to gather required information for bids and proposals</li><li>Ensure timely delivery of sales documents and responses to client inquiries</li><li>Monitor and track sales metrics and generate regular performance reports</li><li>Support the onboarding process for new clients</li><li>Maintain an organized digital filing system for sales and customer documentation</li></ul><p><br></p>
We are looking for a motivated and detail-oriented Order Entry Customer Service Specialist to join our team in Rosedale, Maryland. This Contract-to-permanent position offers an excellent opportunity to grow within a stable and reputable company. In this role, you will play a key part in ensuring smooth customer operations, accurate order management, and delivering exceptional service.<br><br>Responsibilities:<br>• Process customer orders efficiently and accurately using a specialized Oracle-based system.<br>• Coordinate delivery schedules and routes for drivers to ensure timely deliveries.<br>• Communicate with customers to confirm order details, delivery updates, and satisfaction.<br>• Collaborate with warehouse, logistics, sales, and credit teams to streamline operations.<br>• Handle pricing and purchase order data entry with a high level of accuracy.<br>• Pick and prepare customer orders for pickup, ensuring all items are correct and ready.<br>• Build strong relationships with customers by upselling products and fostering long-term partnerships.<br>• Assist with resolving any customer concerns related to orders or shipments.<br>• Maintain organization in the workspace and lift items up to 25 pounds as needed.<br>• Support overall team objectives by adapting to workflow changes and priorities.
<p>We are looking for a detail-oriented Sales Support specialist to join our team in Gaithersburg, Maryland. In this Contract position, you will play a key role in assisting sales operations, ensuring smooth order processes, and delivering exceptional post-sale customer support. This is an excellent opportunity for someone passionate about sales and customer service to contribute to a dynamic and collaborative environment.</p><p>Responsibilities:</p><p>• Prepare sales reports, proposals, and presentations.</p><p>• Maintain CRM databases and update client information.</p><p>• Process sales orders and ensure accuracy in documentation.</p><p>• Coordinate communication between sales, marketing, and operations teams.</p><p>• Assist with client follow-ups and post-sale support.</p><p><br></p>
<p>Robert Half has a brand new direct-hire opportunity for a Client Services Associate for a financial services firm based on Columbia, MD. This role will support a great team with some of the best in the industry. Candidates with prior experience in financial services with strong customer service experience are encouraged to apply! If interested, or if you have questions, please contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p>Description</p><ul><li>Provide support to financial advisors</li><li>Maintain relationships with new and existing accounts</li><li>Coordinate meetings internally and externally</li><li>Perform related research as necessary to ensure team is set up for success</li><li>Maintain client database system</li><li>Handle administrative support work for team</li><li>Special projects as assigned by leadership</li></ul><p><br></p>
<p><strong>Job Summary</strong></p><p>We are seeking a detail-oriented and customer-focused <strong>Leasing Specialist</strong> to join our dynamic property management team. As a Leasing Specialist, you will play a key role in maintaining high occupancy rates, fostering good tenant relationships, and ensuring compliance with leasing policies. If you are passionate about delivering exceptional customer service and have experience within leasing or property management, we invite you to apply today!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet prospective tenants, provide tours of available units, and answer inquiries regarding leasing options and amenities.</li><li>Assist clients in understanding lease agreements and address any concerns or questions professionally and clearly.</li><li>Maintain updated knowledge of all available units, including pricing, features, and availability dates.</li><li>Process rental applications, screen tenants according to property policies, and ensure documentation complies with legal and company requirements.</li><li>Coordinate lease signings and renewals while maintaining organized records for all tenant interactions.</li><li>Follow up with leads and inquiries via phone, email, and on-site visits to maximize occupancy rates.</li><li>Ensure units are clean, presentable, and ready to show to prospective tenants, coordinating clean-outs and inspections when necessary.</li><li>Handle tenant concerns and escalate issues to property managers as required.</li></ul><p><br></p>
We are looking for a motivated and detail-oriented individual to join our team as a Collections Support Specialist in Falls Church, Virginia. In this role, you will provide exceptional customer service within the collections department, ensuring accurate and efficient processes. This is a Contract position, offering an opportunity to work in a fast-paced environment while utilizing your organizational and communication skills.<br><br>Responsibilities:<br>• Respond to inbound and outbound calls to assist customers with account inquiries and collections-related concerns.<br>• Maintain accurate records by entering data into CRM systems such as Microsoft Dynamics.<br>• Resolve customer issues promptly and professionally, ensuring a positive customer experience.<br>• Utilize Office tools to manage and organize information effectively.<br>• Collaborate with team members to achieve department goals and improve processes.<br>• Monitor account statuses and follow up on overdue payments to ensure timely resolution.<br>• Apply attention to detail to identify discrepancies and resolve payment-related issues.<br>• Provide clear and concise communication to customers and internal stakeholders.<br>• Ensure compliance with company policies and procedures while handling sensitive customer information.
<p>We are seeking a knowledgeable and customer-focused <strong>Affordable Housing Specialist</strong> with <strong>Section 8 housing experience</strong>. The ideal candidate will be responsible for leasing affordable housing units, ensuring compliance with HUD and Section 8 program requirements, and supporting residents through the application and move-in process. This role plays a vital part in maintaining occupancy levels, building strong resident relationships, and ensuring regulatory compliance.</p><p><strong> </strong></p><p><strong>Key Responsibilities:</strong></p><ul><li>Conduct leasing activities for affordable housing units, including marketing, showing units, and assisting with applications.</li><li>Process and certify Section 8 applications, annual re-certifications, and interim recertifications in compliance with HUD guidelines and local housing authorities.</li><li>Verify applicant eligibility by collecting and reviewing required income documentation, third-party verifications, and other necessary forms.</li><li>Ensure full compliance with Fair Housing laws, HUD regulations, and company policies.</li><li>Coordinate and schedule move-ins, inspections, and lease signings.</li><li>Maintain accurate records in property management software (e.g., Yardi, Entrada, RealPage, or similar).</li><li>Respond to resident inquiries, complaints, and maintenance requests with professionalism and urgency.</li><li>Assist in rent collection, late notices, and other administrative support duties.</li><li>Work closely with housing authorities and compliance teams to ensure accurate and timely reporting.</li><li>Support community engagement and resident retention efforts.</li></ul><p><br></p>
<p>We are looking for a skilled Collections Representative to join our team in Falls Church, Virginia. This role requires a detail-oriented individual with strong expertise in business-to-business collections and credit analysis. If you thrive in fast-paced environments and excel at maintaining customer relationships while resolving financial matters, this position is an excellent opportunity for you. This is a long term temporary position that could lead to permanent hire. You will be working onsite Monday to Friday 9 am to 5 pm.</p><p>Responsibilities:</p><p>• Initiate and manage collection calls to ensure timely payments from customers.</p><p>• Build and maintain positive relationships with clients to facilitate smooth financial transactions.</p><p>• Perform accurate account reconciliations and resolve discrepancies promptly.</p><p>• Address and resolve deduction issues to maintain financial accuracy.</p><p>• Utilize CRM system.</p><p><br></p>
<p>We are looking for a dedicated Membership Representative to join our team in Reston, Virginia. This is a onsite position that offers an excellent opportunity to contribute to a fast-paced environment. The ideal candidate will be meticulous, efficient, and maintain high standards of accuracy.</p><p><br></p><p>Responsibilities:</p><p>• Process and input data quickly and accurately to meet organizational standards.</p><p>• Handle inbound and outbound calls to prospective members.</p><p>• Address and resolve member inquiries in a thorough and timely manner.</p><p>• Manage multiple tasks simultaneously in a fast-paced setting.</p><p>• Maintain organized and up-to-date filing systems for member documentation.</p><p>• Communicate effectively via email and phone.</p><p>• Perform routine administrative tasks, including copying and document handling.</p><p>• Utilize Microsoft Word and Microsoft Excel to create and manage documents and reports.</p><p>• Ensure all member information is handled with confidentiality and care</p><p><br></p>
<p>We are offering a contract employment opportunity for a On-Call Receptionist. This position is based in Reston, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. Open to temporary and can start immediately.</p><p>Responsibilities: </p><p>• Providing top-notch customer service to clients</p><p>• Managing inbound calls and addressing inquiries promptly</p><p>• Assisting with administrative tasks as needed</p><p>• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.</p><p>• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.</p><p>• Organize and maintain files, ensuring easy accessibility and up-to-date records</p><p><br></p>
<p>We are looking for a detail-oriented and personable Receptionist to join our team in Herndon, Virginia. In this contract position, you will be working Monday to Friday 8 am to 5 pm. You will play a key role in providing exceptional customer service and ensuring the smooth operation of front-desk activities. This is an excellent opportunity for individuals with strong organizational and communication skills</p><p>Responsibilities:</p><p>• Greet and assist visitors with courtesy and professionalism.</p><p>• Answer and direct incoming phone calls to the appropriate departments.</p><p>• Manage appointment scheduling and maintain calendars efficiently.</p><p>• Perform general receptionist duties, including handling inquiries and correspondence.</p><p>• Support administrative tasks such as handling mailings, filing and data entry as required.</p><p>• Ensure the reception area remains organized and presentable at all times.</p><p>• Provide information and assistance to customers in a timely manner.</p><p>• Collaborate with other team members to enhance office operations.</p>
<p>We are looking for a motivated and detail-oriented Sales Support specialist to join our team in Rockville, Maryland. You will play a key role in supporting the sales process, ensuring seamless communication between teams, and assisting with client needs. This is an excellent opportunity for someone with a background in sales and a passion for delivering exceptional service.</p><p>Responsibilities:</p><p>• Prepare sales reports, proposals, and presentations.</p><p>• Maintain CRM databases and update client information.</p><p>• Process sales orders and ensure accuracy in documentation.</p><p>• Coordinate communication between sales, marketing, and operations teams.</p><p>• Assist with client follow-ups and post-sale support.</p><p><br></p>
<p>An independent office furniture and supplies dealer in Owings Mills is seeking a Warranty Coordinator to join their team. The Warranty Coordinator position supports clients, coworkers, and vendors to achieve seamless solutions for product issues. This role will handle troubleshooting any concerns and processing claims for replacements or fixes, handling high volume inbound calls, and providing excellent customer service. </p><p>Must have strong communication skills, promptness, and thoroughness. This position actively supports Account Executives in maintaining the strength of established external relationships.</p>
<p>We are offering a contract position opportunity for an Outbound Sales Representative in the bustling city of Reston, Virginia. You will be responsible for proactively reaching out to prospective clients to promote products or services, foster relationships, and generate sales revenue. This position is onsite, and you will be working Monday to Friday 8 am to 5 pm. You will be expected to work onsite and in person at the Reston office.</p><p><br></p><p>Responsibilities:</p><ul><li>You will be doing research, and qualify potential customers through various methods, including cold calling, email outreach, social media engagement, and database analysis</li><li>Conduct outbound sales calls to decision-makers with the goal of presenting offerings, addressing needs, and negotiating terms to close deals</li><li>Gather information about prospective clients to assess their requirements, pain points, and goals, allowing for tailored solutions </li><li>Maintain detailed records of activities, customer interactions, and sales opportunities using platforms like Salesforce.com to ensure accurate reporting and follow-up </li><li>Managing customer accounts and upselling products </li><li>Coordinate efforts with recruiting teams, marketing desks, or other internal departments to align strategies and maximize customer outreach </li><li>Will be conducting heavy outbound phone calls </li></ul><p><br></p>
<p>We are seeking a detail-oriented and proactive Accounts Receivable Specialist to join our finance team. In this role, you will manage cash and credit posting, account reconciliations, and collections to maintain accurate financial records and support timely cash flow. The ideal candidate is highly organized, analytical, and possesses strong communication skills to effectively interact with both internal teams and customers.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Process and post manual and electronic cash receipts, credits, and account adjustments to customer accounts.</li><li>Monitor and apply daily payments accurately in accordance with customer remittance details.</li><li>Maintain and reconcile daily deposit records with bank statements.</li><li>Identify and resolve discrepancies in account postings, escalating issues when necessary.</li><li>Review lockbox reports and bank images to ensure proper posting and reconciliation.</li><li>Communicate with customers to resolve payment disputes, collect outstanding balances, and enforce credit policies.</li><li>Assess account balances for risk, recommending actions such as credit holds or escalations.</li><li>Post account adjustments within authorized limits and ensure all financial transactions are completed before month-end close.</li><li>Prioritize accounts for collections based on aging and outstanding balances, using effective communication strategies.</li><li>Support audits and prepare reports as needed to ensure compliance with internal controls.</li></ul><p><br></p>
<p>Robert Half has a new direct-hire opportunity for a Medical Accounts Receivable and Billing Specialist. This role will support a growing department. Our client offers great work-life balance and ability to work in a fast-paced environment where your work will make a big impact. This position sits on-site full-time Monday-Friday.</p><p><br></p><ul><li>Responsible for billing and coding</li><li>Collecting on past due balances</li><li>Insurance company follow-up</li><li>Maintain up to date information from insurance companies and customers</li><li>Reduce AR aging</li><li>Special project as assigned</li><li>Provide and obtain necessary documentation as needed</li></ul><p><br></p>
