<p>We are looking for a meticulous Customer Service Representative to join our team located in a Sterling, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role isa contract to position working full time.</p><p>Responsibilities:</p><p>• Efficiently address and resolve customer inquiries</p><p>• Conduct regular monitoring and maintenance of customer accounts</p><p>• Process and verify customer credit applications with precision</p><p>• Ensure customer records are accurate and up-to-date</p><p>• Uphold high standards of customer service at all times</p><p>• Utilize Microsoft Word, Excel, and Outlook for various tasks.</p><p>• Handle both inbound and outbound customer calls.</p><p>• Document all customer interactions and communications. </p><p>• Perform data entry tasks related to customer service.</p><p>• Utilize MicroSoft Office Suite</p><p><br></p>
<p>Robert Half is currently searching for an articulate, highly skilled Part Time Customer Service Representative to provide outstanding service to our client's customers and potential customers. This is an onsite Customer Service Representative opportunity based in Chantilly, Virginia, working Monday to Friday from 10 am to 4 pm. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. </p><p>Responsibilities:</p><p><br></p><p>• Handle both inbound and outbound customer calls, emails, chat and in-person requests.</p><p>• Proactively communicate with customers to address and resolve sales and service issues</p><p>• Identify and assess customers' needs to achieve satisfaction.</p><p>• Build sustainable relationships and trust with customer accounts through open and interactive communication.</p><p>• Provide membership help.</p><p>• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</p><p>• Follow communication procedures, guidelines and policies.</p><p>• Take the extra mile to engage customers.</p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Washington, District of Columbia. In this role, you will be the first point of contact for customers, handling inquiries and ensuring a seamless experience. This position offers an opportunity to showcase your communication skills and contribute to customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to incoming calls, addressing customer inquiries and concerns with professionalism.<br>• Facilitate order entry and ensure accuracy in processing customer requests.<br>• Handle both inbound and outbound calls while maintaining a high level of service quality.<br>• Resolve issues effectively and escalate complex cases when necessary.<br>• Maintain detailed and organized records of customer interactions.<br>• Collaborate with team members to improve processes and enhance customer satisfaction.<br>• Provide product or service information to customers, ensuring clarity and understanding.<br>• Adapt to changing priorities and remain flexible in a fast-paced environment.<br>• Uphold company policies and standards while delivering exceptional service.
<p>We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today! This is a contract onsite position in Sterling, Virginia.</p><p>Responsibilities:</p><p>• Efficiently address and resolve customer inquiries</p><p>• Conduct regular monitoring and maintenance of customer accounts</p><p>• Process and verify customer credit applications with precision</p><p>• Ensure customer records are accurate and up to date</p><p>• Uphold high standards of customer service at all times</p><p>• Utilize Microsoft Office Suite for various tasks and maintain computer literacy.</p><p><br></p>
<p><strong>Job Summary:</strong></p><p>We are seeking a <strong>Bilingual Customer Service Representative (English-Spanish)</strong> to provide exceptional service to a diverse customer base. The ideal candidate will be fluent in both English and Spanish and skilled in communicating clearly and professionally across various channels including phone, email, and chat. You will assist customers with inquiries, resolve concerns, and ensure a positive customer experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries in <strong>both English and Spanish</strong> via phone, email, chat, or in-person.</li><li>Provide accurate information regarding products, services, billing, and policies.</li><li>Resolve customer complaints efficiently while maintaining a positive and empathetic attitude.</li><li>Document all customer interactions and maintain up-to-date records in our CRM system.</li><li>Escalate complex issues to supervisors or appropriate departments when necessary.</li><li>Adhere to company policies, procedures, and performance standards.</li><li>Maintain a thorough knowledge of company products and services to better assist customers.</li><li>Meet individual and team performance goals such as call resolution time, customer satisfaction, and productivity metrics.</li></ul><p><br></p>
We are looking for a Customer Service Representative to join our team on a contract basis in Linthicum, Maryland. In this role, you will represent our services at various events, webinars, and benefits fairs, ensuring attendees receive a welcoming and informative experience. This position requires excellent communication skills, a detail-oriented demeanor, and the ability to work in a dynamic environment.<br><br>Responsibilities:<br>• Act as the primary representative at events, webinars, and benefits fairs, showcasing company services and engaging attendees.<br>• Deliver concise and impactful presentations to educate attendees on available programs and services.<br>• Set up event tables and materials in advance, ensuring an organized and thorough display.<br>• Provide clear and friendly guidance to employees, encouraging them to register on the company website.<br>• Collaborate with on-site representatives to ensure smooth event execution and a positive experience for all participants.<br>• Gather post-event feedback on training effectiveness and attendee interactions to identify areas for improvement.<br>• Stand and interact with attendees for extended periods of time while maintaining a warm and approachable demeanor.<br>• Adhere to business casual dress code guidelines, ensuring a neat and detail-oriented appearance at all times.
We are looking for a motivated and goal-oriented Customer Service Representative to join our team on a contract basis in Washington, District of Columbia. In this role, you will be the first point of contact for customers, delivering exceptional service and resolving inquiries efficiently. Your ability to handle inbound and outbound calls with attention to detail and accuracy will be key to ensuring customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries, providing accurate information and resolutions.<br>• Handle outbound calls to follow up on customer issues or provide additional support.<br>• Accurately process orders and maintain detailed records of customer transactions.<br>• Ensure timely and precise communication across all customer interactions.<br>• Collaborate with team members to identify and implement process improvements.<br>• Address customer complaints with empathy and find effective solutions.<br>• Maintain knowledge of company products and services to assist customers effectively.<br>• Adhere to company policies and procedures while meeting performance targets.<br>• Utilize call center tools and systems to manage and document interactions efficiently.
We are looking for dedicated Customer Service Representatives to join a dynamic credit union call center in Edgewood, Maryland. In this long-term contract position, you will play a vital role in ensuring member satisfaction by delivering exceptional service and resolving inquiries efficiently. This role offers the opportunity to make a meaningful impact on the financial well-being of members while working in a collaborative and detail-oriented environment.<br><br>Responsibilities:<br>• Handle incoming member calls with care and efficiency, aiming for first-call resolution and a positive experience.<br>• Provide accurate and detailed information by leveraging established procedures and available tools.<br>• Address member concerns effectively, offering appropriate solutions and escalating issues when necessary.<br>• Adhere to security protocols while verifying member identities before assisting with their inquiries.<br>• Review member profiles in the core data system to identify previous interactions and ensure seamless service.<br>• Assess member needs, recommend suitable services or loan products, and promote automated solutions.<br>• Inform members about ongoing promotions and account offerings, enhancing their understanding of available benefits.<br>• Resolve financial and non-financial account discrepancies and update member records with call details.<br>• Meet service goals and manage multiple call queues efficiently.<br>• Uphold credit union policies and procedures while ensuring accuracy in account corrections and calculations.
We are looking for a success-driven and detail-oriented Customer Service Representative to join our team on a contract basis in Linthicum, Maryland. In this role, you will serve as the face of our organization, engaging with attendees at events, webinars, and benefits fairs. This position requires a high level of reliability, excellent communication skills, and the ability to provide a welcoming and informative experience to event participants.<br><br>Responsibilities:<br>• Represent the organization's services at events, webinars, and benefits fairs while providing engaging and informative interactions.<br>• Deliver concise and effective presentations, including "elevator pitches," to ensure smooth event flow.<br>• Prepare for events by reviewing training materials and familiarizing yourself with the services offered.<br>• Set up event tables with provided materials and arrive early for preparation and check-in.<br>• Actively engage with attendees, sharing information about available programs and encouraging registration on the company website.<br>• Distribute handouts, promotional materials, and giveaways while managing raffle entries.<br>• Provide post-event feedback regarding training effectiveness, challenges faced, and overall experience.<br>• Maintain a detail-oriented appearance and adhere to business casual dress code requirements.<br>• Stand and communicate for extended periods while repeating key information as needed.<br>• Collaborate with team members to ensure consistency and adherence to standards during events.
<p>Robert Half has a new direct-hire opportunity for a Sales Support Specialist for a growing construction company in Beltsville, MD. Construction industry experience is highly preferred. If interested, please consider applying to this posting or contact Cody Marshall at Robert Half to learn more.</p><p><br></p><p><strong>Position Summary:</strong></p><p>The Sales Support Specialist will work closely with the sales team to streamline operations, assist with client communications, prepare proposals, and ensure customer satisfaction throughout the sales process. This role is ideal for someone who is organized, customer-focused, and eager to grow within a dynamic company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative and operational support to the sales team</li><li>Prepare and track proposals, contracts, bids, and presentations</li><li>Communicate with clients regarding project status, documentation, and scheduling updates</li><li>Maintain and update CRM systems, ensuring accurate customer and project information</li><li>Assist in coordinating meetings, site visits, and follow-ups</li><li>Work with internal teams (estimating, project management, procurement) to gather required information for bids and proposals</li><li>Ensure timely delivery of sales documents and responses to client inquiries</li><li>Monitor and track sales metrics and generate regular performance reports</li><li>Support the onboarding process for new clients</li><li>Maintain an organized digital filing system for sales and customer documentation</li></ul><p><br></p>
<p>Robert Half Finance is actively searching for a full-time Accounts Payable Specialist to join a great client of ours near Laurel, MD. This is a full-time direct-full-time opportunity that comes with amazing benefits. Your duties will include matching, batching, and coding invoices, resolving A/P issues, processing checks and handling special accounting projects. Our client offers amazing benefits and a very tenured team to learn from. For more information you can contact Cody Marshall at Robert Half.</p><p><br></p><p>What you get to do every day:</p><p>- Handle the administrative needs of the AP/Finance Department</p><p>- Carry out daily processes and controls accurately and on time, and ensure compliance with company policies</p><p>- Produce full-cycle A/P</p><p>- Complete special projects on an as-needed basis</p><p>- Open, sort, and deliver department mail on a daily basis</p><p>- Help with internal and external audits as required</p><p>- Sort, log, scan, and file invoices, checks, and other documents</p><p>- Verify, log and mail checks, including expediting special handling</p><p>- Handle the customer service needs of internal business partners</p>
<p>Our client in Vienna, Virginia is seeking a reliable <strong>Accounts Receivable Specialist</strong> to join their team. If you enjoy invoice tracking, solving payment issues, and maintaining positive client relationships, this could be a great match.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare and send invoices in a timely manner</li><li>Monitor accounts for overdue payments and follow up as needed</li><li>Resolve billing discrepancies and customer payment issues</li><li>Process incoming payments and update records</li><li>Reconcile AR activity and assist with aging reports</li></ul><p> </p>
<p>We are offering a short-term contract employment opportunity for a Receptionist. This position is based in Herndon, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. Working onsite Monday to Friday.</p><p>Responsibilities: </p><p>• Providing top-notch customer service to clients</p><p>• Managing inbound calls and addressing inquiries promptly</p><p>• Assisting with administrative tasks as needed</p><p>• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.</p><p>• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.</p><p>• Organize and maintain files, ensuring easy accessibility and up-to-date records</p><p><br></p>
<p>We are offering a contract for a receptionist role based in Chantilly, Virginia. This role is integral to our operations, where the Receptionist will serve as the first point of contact for all our clients and visitors, ensuring a smooth flow of communication both internally and externally.</p><p>Responsibilities:</p><p>• Operate a multi-line phone system, directing calls and inquiries to the appropriate department or person.</p><p>• Provide excellent customer service, addressing client inquiries and issues promptly and professionally.</p><p>• Perform data entry tasks, updating and maintaining accurate records of client information.</p><p>• Handle email correspondence professionally and effectively, ensuring timely responses to all communications.</p><p>• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.</p><p>• Utilize Microsoft Office Suite (Outlook, Word, and Excel) to efficiently handle administrative tasks.</p><p>• Organize and maintain files, ensuring easy accessibility and up-to-date records.</p><p>• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.</p>
<p>We are offering a contract employment opportunity for a Part Time On-Call Receptionist. This position is based in McLean, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. You will be working on call as needed.</p><p>Responsibilities: </p><p>• Providing top-notch customer service to clients</p><p>• Managing inbound calls and addressing inquiries promptly</p><p>• Assisting with administrative tasks as needed</p><p>• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.</p><p>• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.</p><p>• Organize and maintain files, ensuring easy accessibility and up-to-date records</p><p><br></p>
<p>Robert Half has a new direct-hire position for a Billing and Collections Specialist for a well-known Baltimore law firm. Our client offers strong benefits, hybrid work schedule and room for growth on the team. If interested, please apply directly to this posting or contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Billing:</strong></p><ul><li>Prepare and process accurate client invoices in accordance with attorney instructions and client guidelines.</li><li>Review pre-bills, make edits, and finalize invoices using legal billing software </li><li>Ensure time entries are correctly recorded and compliant with client billing terms.</li><li>Submit electronic invoices through e-billing portals</li><li>Monitor and resolve billing discrepancies or client disputes promptly and professionally.</li><li>Maintain organized billing records and ensure confidentiality of sensitive information.</li></ul><p><strong>Collections:</strong></p><ul><li>Track and manage accounts receivable; follow up with clients regarding outstanding balances.</li><li>Send collection notices and engage in direct communication with clients to resolve payment issues.</li><li>Coordinate with attorneys on high-priority or delinquent accounts.</li><li>Process payments, apply them to client accounts, and reconcile records regularly.</li><li>Generate aging reports and provide regular updates to firm leadership on collection status.</li></ul><p><strong>Compliance & Reporting:</strong></p><ul><li>Ensure billing and collection practices comply with firm policies, ethical standards, and client agreements.</li><li>Maintain and update client billing profiles and contact information.</li><li>Assist with month-end closing activities and reporting.</li><li>Provide support during financial audits or internal reviews as needed.</li></ul>
<p>We are offering a contract position opportunity for an Outbound Sales Representative in the bustling city of Reston, Virginia. You will be responsible for proactively reaching out to prospective clients to promote products or services, foster relationships, and generate sales revenue. Here are the key responsibilities of the role. This position is onsite, and you will be working Monday to Friday.</p><p><br></p><p>Responsibilities:</p><ul><li>You will be doing research, and qualify potential customers through various methods, including cold calling, email outreach, social media engagement, and database analysis</li><li>Conduct outbound sales calls to decision-makers with the goal of presenting offerings, addressing needs, and negotiating terms to close deals</li><li>Gather information about prospective clients to assess their requirements, pain points, and goals, allowing for tailored solutions </li><li>Maintain detailed records of activities, customer interactions, and sales opportunities using platforms like Salesforce.com to ensure accurate reporting and follow-up </li><li>Work towards achieving or exceeding established sales targets and benchmarks, often reviewed during Sales Activity Reviews (SAR)</li><li>Coordinate efforts with recruiting teams, marketing desks, or other internal departments to align strategies and maximize customer outreach </li><li>Share clients' feedback and market trends with managers or other teams to refine sales strategies </li><li>Will be conducting heavy outbound phone calls </li></ul><p><br></p><p><br></p><p><br></p>
Covenant Healthcare Services is looking for a PT Administrative Assistant to schedule patient care with physicians, answering and directing calls, checking patients in for appointments, high call volume for data entry of client demographics within 5 mins.
<p>We are looking for a detail-oriented Accounting Specialist to join our team in Nottingham, Maryland. This Contract-to-Permanent position is ideal for someone with expertise in accounts payable, accounts receivable, payroll processing, and general accounting support. The role requires strong organizational skills and the ability to handle multiple financial tasks efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Review invoices for accuracy, attach supporting documents, and ensure proper coding before entering them into the accounting system.</p><p>• Obtain necessary approvals for payments and process them, including positive pay submissions and filing documentation.</p><p>• Manage accounts receivable by matching incoming payments to invoices, depositing funds, and applying payments accurately to customer accounts.</p><p>• Send notices for overdue accounts, scan bank deposit slips, and prepare membership and reimbursement invoices.</p><p>• Process weekly payrolls, including deductions, garnishments, and tax status updates, while ensuring compliance with all regulations.</p><p>• Handle annual payroll tasks such as holiday pay, W-2 processing, and container royalty payroll.</p><p>• Provide support for unemployment claims and payroll system inquiries from member employers.</p><p>• Order office supplies and manage administrative tasks as needed.</p><p>• Assist with additional accounting and administrative duties as assigned.</p>
We are looking for a detail-oriented and success-driven Receptionist to join our team in Annapolis Junction, Maryland. This is a Contract to permanent position that offers the opportunity to create exceptional client and guest experiences in a hospitality-focused workplace. If you excel in providing outstanding customer service and enjoy engaging with people, this role is perfect for you.<br><br>Responsibilities:<br>• Welcome guests with enthusiasm, ensuring their needs are anticipated and promptly addressed during arrivals, departures, and office orientations.<br>• Provide a warm and detail-oriented experience for visitors, employees, and callers, making them feel valued and assisted efficiently.<br>• Exhibit confidence, responsiveness, and professionalism while delivering exceptional customer service.<br>• Maintain the front desk, lobby, and surrounding areas to ensure a clean, organized, and safe environment.<br>• Answer and direct calls using a multi-line phone system, ensuring inquiries are handled professionally.<br>• Assist with inbound calls, providing accurate information and routing them to the appropriate contacts.<br>• Uphold a hospitality-focused approach, fostering a positive and inviting workplace atmosphere.
<p>We are looking for a detail-oriented Client Account Coordinator to join our team in Washington, District of Columbia. In this role, you will play a key part in overseeing client billing processes, ensuring compliance with firm and client guidelines, and maintaining accurate financial records. This position offers a hybrid work environment, competitive compensation, and excellent benefits.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and distribute detailed client reports, including weekly, quarterly, and year-end summaries, using 3E software.</p><p>• Ensure all billing activities comply with firm policies and client-specific guidelines, while adhering to matter engagement terms.</p><p>• Collaborate effectively with attorneys, legal staff, and clients in a decentralized billing structure to resolve any invoicing issues.</p><p>• Oversee client invoicing processes, manage collections activities, and generate monthly accounts receivable reports.</p><p>• Review and verify the accuracy of billing data and supporting documentation prior to distribution.</p><p>• Research and address client inquiries regarding billing discrepancies or issues in a timely manner.</p><p>• Develop and implement new billing formats tailored to client needs and firm objectives.</p><p>• Prepare and manage electronic billing submissions, while maintaining the eBilling hub to ensure smooth operations.</p><p><br></p><p><br></p><p> All interested candidates in this Client Account Coordinator and other full-time permanent opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn. </p><p> </p><p><br></p>
We are looking for a dedicated and personable Front Desk Coordinator to join our team in Columbia, Maryland. This Contract-to-permanent position is ideal for someone who thrives in a fast-paced environment, enjoys interacting with diverse groups of people, and is passionate about providing exceptional administrative and sales support. If you are proactive, friendly, and eager to contribute to a dynamic workplace, we encourage you to apply.<br><br>Responsibilities:<br>• Welcome and guide visitors, including clients, vendors, and customers, ensuring a positive first impression.<br>• Oversee paperwork completion, sign-in processes, and adherence to security protocols.<br>• Maintain cleanliness and organization of shared spaces such as the lobby, kitchen, and workstations.<br>• Conduct tours of office spaces, conference rooms, and virtual workspaces for prospective clients.<br>• Support the leasing process by assisting businesses in securing office spaces or meeting rooms.<br>• Manage special administrative tasks and projects as assigned.<br>• Operate multi-line phone systems to answer inbound calls and direct inquiries appropriately.<br>• Deliver concierge-style services to enhance the client and visitor experience.
<p>Manager of Total Rewards ~Washington, D.C. Nonprofit </p><p> $180,000, hybrid work schedule, excellent benefits, career growth! </p><p> </p><p>My client is a professional services firm located in the Washington, D.C. area with a need for a Manager of Total Rewards. The Manager of Total Rewards will lead the administration and analyst of the corporate compensation and benefits program, including the development of compensation strategies. The Manager of Total Rewards will oversee the Department, manage a staff, and report to the VP of Human Resources. Candidates with experience implementing compensation plans and salary assessments are highly encouraged to apply. The Director of Total Rewards will be responsible for the following duties:</p><p><br></p><ul><li>Develops and implements an overall information and visibility strategy to effectively communicate compensation and benefits programs. </li><li>Administers company-wide employee benefits policies, procedures, and practices in accordance with corporate objectives and federal and state legal requirements. </li><li>Ensures firm compliance with provisions of governmental regulations- ERISA, COBRA, HIPAA, and reviews and analyzes changes to state and federal laws pertaining to benefits and reports necessary or suggested changes to management. </li><li> Lead the development of a comprehensive total rewards communications’ strategy. </li><li> Assist strategic administration of benefits program. </li><li>Partner with internal stakeholders to ensure coordination and proactive consideration of issues related to compensation. </li><li>Manag leave time and policies </li><li>Manage preparation for Annual Enrollment and the ongoing process from a plan design / plan management perspective </li></ul><p>All interested candidates in this Manager of Total Rewards role and other full-time permanent opportunities across the Washington, D.C. area please send your resumes to Justin Decker via LinkedIn. </p><p> </p><p> Requirements:</p><p> BS/BA degree</p><p> -7 + years’ experience in a similar role Subject Matter expert in total rewards benefits and </p><p> compensations </p><p> -Strong financial and business acumen; ability and desire to develop cost-effective rewards and recognition programs that maximize employee motivation </p><p><br></p><p> </p><p> All interested candidates in this Manager of Total Rewards role and other full-time permanent opportunities across the Washington, D.C. area please send your resumes to Justin Decker via LinkedIn.</p>
<p>Role: Sr. Associate Attorney or Partner </p><p>Location: Washington, DC - hybrid and fully remote candidates will be considered </p><p><br></p><p>We are looking for a skilled Attorney/Lawyer to join our client's team in Washington, District of Columbia. This position involves providing expert legal counsel to government contractors and commercial businesses, with a specific focus on mergers and acquisitions (M& A) and federal government contracts. The ideal candidate will collaborate with a dedicated team to deliver tailored solutions for complex legal challenges.</p><p><br></p><p>Responsibilities:</p><p>• Advise clients on legal matters related to mergers, acquisitions, and business restructurings, including asset and equity transactions.</p><p>• Assist in drafting, reviewing, and negotiating purchase agreements, financing documents, and other transaction-related contracts.</p><p>• Conduct due diligence, oversee transaction closings, and manage post-closing notices and certifications.</p><p>• Provide legal guidance on entity formation, structuring, and the drafting of governance agreements such as LLC agreements, shareholder agreements, and partnership agreements.</p><p>• Support clients in compliance with federal government contracting regulations, including the Federal Acquisition Regulation (FAR).</p><p>• Address issues related to federal small business programs, such as 8(a), HUBZone, and other certifications.</p><p>• Draft and review teaming agreements, subcontracts, and other partnership arrangements.</p><p>• Offer strategic advice on executive compensation, synthetic equity offerings, and financing rounds involving private equity and venture capital.</p><p>• Handle investigations and compliance matters, including those related to the False Claims Act and federal procurement law.</p>
