The Senior Customer Service Specialist serves as a subject matter expert within the customer service team, handling complex or escalated issues while delivering high-quality support. This role combines advanced problem-solving, customer advocacy, and mentorship responsibilities. The Senior Customer Service Specialist contributes to continuous improvement by identifying trends, supporting training efforts, and maintaining service excellence across all customer channels. <br> Key Responsibilities Handle escalated customer inquiries and complaints Process orders, returns, or account updates Maintain detailed records of customer interactions Assist in training and mentoring new representatives Identify trends and recommend process improvements Ensure adherence to service-level agreements (SLAs) Serve as a point of contact for complex or high-value accounts Collaborate with cross-functional teams to resolve issues Support quality assurance and coaching initiatives Contribute to knowledge base and procedure documentation
<p>We are looking for a meticulous Customer Service Representative to join our team located in a Fairfax, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract to permanent employment opportunity.</p><p>Responsibilities:</p><p>• Efficiently address and resolve customer inquiries</p><p>• Conduct regular monitoring and maintenance of customer accounts</p><p>• Process and verify customer credit applications with precision</p><p>• Ensure customer records are accurate and up to date</p><p>• Uphold high standards of customer service at all times</p><p>• Utilize Microsoft Word, Excel, and Outlook for various tasks.</p><p>• Handle both inbound and outbound customer calls.</p><p>• Document all customer interactions and communications. </p><p>• Perform data entry tasks related to customer service.</p><p><br></p>
<p>We are seeking a Customer Service Representative for our location in Fairfax, Virginia. This role will be based on-site. The position offers a contract employment opportunity and involves a variety of tasks centered around customer service, collections, and data entry.</p><p>Responsibilities:</p><p><br></p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Process customer applications with precision.</p><p>• Update and maintain accurate customer records.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Send reminders to customers about delinquent payments via email, voicemail, and mail.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p><p><br></p>
<p>We are looking for a Customer Service Representative to join our team located in a Fairfax, Virginia. The Customer Service Representative will be responsible for delivering excellent service to clients, resolving inquiries efficiently, and ensuring a positive customer experience at every touchpoint. This role involves phone, email, and online interaction, managing orders, troubleshooting, and escalating issues as needed. </p><p><br></p><p>Key Responsibilities:</p><ul><li>Respond to customer inquiries via phone, email, chat, or in person in a prompt, courteous manner.</li><li>Resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting, and explaining the best solution.</li><li>Process orders, forms, applications, and requests accurately.</li><li>Maintain detailed and accurate records of customer interactions and transactions.</li><li>Collaborate with internal teams to address customer needs or escalate issues.</li><li>Actively participate in ongoing training, team meetings, and contribute to continuous improvement efforts. (Based on general knowledge.)</li></ul>
<p>We are looking for a detail-oriented Customer Service Representative to join our team in Fairfax, Virginia. This Customer Service Representative contract position offers an opportunity to contribute to a dynamic and fast-paced environment within the mortgage and escrow industry. The ideal candidate will have excellent organizational skills, strong communication abilities, and a commitment to providing exceptional service.</p><p><br></p><p>Looking for someone with 1+ years of mortgage or insurance experience. Can start asap and will be working onsite m-f in Fairfax, VA</p><p><br></p><p>Responsibilities:</p><p>• Perform research and analysis related to escrow accounts and insurance claims.</p><p>• Investigate and resolve discrepancies in mortgage or escrow documentation.</p><p>• Collaborate with team members in a call center setting to address client inquiries.</p><p>• Utilize Microsoft Office applications and CRM systems to manage and organize data.</p><p>• Ensure accuracy and compliance in all administrative tasks related to escrow processing.</p><p>• Manage multiple priorities effectively in a fast-paced work environment.</p><p>• Communicate clearly and professionally with clients and team members.</p><p>• Support loan administration processes and maintain accurate records.</p><p>• Apply basic math skills to calculate and verify escrow-related transactions.</p><p>• Adapt to team needs and contribute to a collaborative work atmosphere.</p>
We are looking for dedicated and detail-oriented Customer Service Representatives to join our team on a long-term contract basis in Baltimore, Maryland. This role involves providing exceptional support to customers through inbound calls, ensuring timely and accurate responses to inquiries. If you thrive in a fast-paced environment and have a passion for delivering excellent customer service, we encourage you to apply.<br><br>Responsibilities:<br>• Handle a high volume of inbound customer calls efficiently and with attention to detail.<br>• Respond to customer inquiries with accurate information and solutions.<br>• Maintain detailed and organized records of customer interactions and transactions.<br>• Perform data entry tasks to update systems and ensure information accuracy.<br>• Collaborate with team members to improve processes and resolve complex issues.<br>• Monitor and adhere to call center performance metrics and service standards.<br>• Provide empathetic and effective communication to address customer concerns.<br>• Follow established procedures and guidelines to ensure consistent service delivery.<br>• Participate in training sessions to enhance skills and stay updated on policies.<br>• Assist in identifying trends and opportunities for process improvements.
<p><strong>Patient Services Representative / Front Desk Administrator (Non-Clinical)</strong></p><p><strong>Position Overview</strong></p><p>We are seeking a highly organized, friendly, and professional <strong>Patient Services Representative</strong> to support a fast-paced, high-volume healthcare setting. This role is <strong>non-clinical</strong> and focuses on front-desk operations, patient assistance, and administrative support. The ideal candidate thrives in a busy environment, delivers excellent customer service, and works well as part of a collaborative care team.</p><p><strong>Key Responsibilities</strong></p><ul><li>Greet and assist patients and visitors in a high foot-traffic setting with professionalism and empathy</li><li>Manage patient check-in and check-out processes using <strong>Epic</strong></li><li>Verify patient demographics, insurance information, and appointment details</li><li>Answer and route incoming phone calls; respond to patient inquiries promptly and courteously</li><li>Schedule, confirm, and update appointments as needed</li><li>Maintain accurate documentation and ensure compliance with HIPAA and confidentiality standards</li><li>Serve as a key communication link between patients, providers, and internal departments</li><li>Support general administrative duties including scanning, filing, and data entry</li><li>Collaborate with team members to ensure smooth daily operations and positive patient experiences</li></ul><p><strong>Required Qualifications</strong></p><ul><li>Experience working in a <strong>front desk or patient-facing healthcare environment</strong></li><li><strong>Epic front desk/registration experience required</strong></li><li>Strong communication and interpersonal skills</li><li>Excellent customer service mindset with the ability to remain calm under pressure</li><li>Ability to manage multiple priorities in a fast-paced, high-volume setting</li><li>Strong attention to detail and organizational skills</li><li>Team-oriented, dependable, and professional</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Prior experience in ambulatory care, hospital, or outpatient settings</li><li>Familiarity with medical terminology and insurance verification processes</li></ul><p><strong>Why Join Us</strong></p><ul><li>Be part of a patient-centered team making a daily impact</li><li>Dynamic, people-focused work environment</li><li>Opportunity to use your Epic and customer service skills in a meaningful way</li></ul><p><br></p>
<p>The Patient Access Specialist plays a critical role in ensuring patients have timely and accurate access to healthcare services. This position focuses on patient registration and insurance verification while minimizing barriers to care. The Patient Access Specialist ensures accuracy, compliance, and a positive patient experience from initial contact through service delivery.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Register patients and validate demographic and insurance information</li><li>Obtain prior authorizations and referrals</li><li>Explain financial responsibility and payment options</li><li>Coordinate with clinical departments to ensure accurate patient flow</li><li>Resolve registration or coverage discrepancies</li><li>Maintain compliance with healthcare regulations</li><li>Review and update patient accounts prior to service delivery</li><li>Monitor appointment readiness and resolve access barriers</li><li>Communicate coverage issues to patients with clarity and empathy</li><li>Support revenue cycle accuracy through thorough documentation</li></ul><p><br></p>
<p> We are looking for a detail-oriented and friendly Receptionist to join our team on a contract basis in Tysons Corner, Virginia. In this role, you will be the first point of contact for visitors and callers, ensuring smooth communication and providing excellent customer service. This position is ideal for someone with strong organizational skills and the ability to manage multiple tasks efficiently.</p><p>Responsibilities:</p><p>• Greet and assist visitors with courtesy and professionalism.</p><p>• Answer and direct incoming phone calls to the appropriate departments.</p><p>• Manage appointment scheduling and maintain calendars efficiently.</p><p>• Perform general receptionist duties, including handling inquiries and correspondence.</p><p>• Support administrative tasks such as handling mailings, filing and data entry as required.</p><p>• Ensure the reception area remains organized and presentable at all times.</p><p>• Provide information and assistance to customers in a timely manner.</p><p>• Collaborate with other team members to enhance office operations.</p><p><br></p>
<p>We are looking for a detail-oriented and organized Front Desk Coordinator to join our team in McLean, Virginia. In this contract position, you will play a key role in ensuring smooth daily operations by providing exceptional customer service and managing front desk responsibilities. This role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently. You will be working Monday to Friday form 8 am to 5 pm onsite.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and clients warmly and assist them with inquiries or directions.</p><p>• Manage a multi-line phone system, answering inbound calls promptly and courteously.</p><p>• Coordinate concierge services to meet the needs of guests and staff.</p><p>• Perform filing and maintain accurate records to ensure efficient document management.</p><p>• Provide support in medical front office tasks, including scheduling and patient coordination.</p><p>• Maintain the front desk area, ensuring it is organized and welcoming.</p><p>• Utilize Microsoft Office tools to create and manage documents, spreadsheets, and correspondence.</p><p>• Handle switchboard operations effectively, managing calls across multiple lines.</p><p>• Deliver outstanding customer service by addressing concerns and resolving issues promptly.</p><p>• Assist with general administrative tasks as needed to support overall operations.</p>
We are seeking a detail-oriented Front Desk Coordinator to join our team in Silver Spring, Maryland. In this Contract to permanent position, you will play a vital role in ensuring smooth day-to-day operations by delivering exceptional customer service and maintaining an organized and welcoming office environment. This role is integral to supporting both staff and visitors, and we seek someone who thrives in a dynamic setting.<br><br>Responsibilities:<br>• Manage incoming calls effectively, including triaging inquiries and directing them to the appropriate individuals.<br>• Welcome visitors warmly and assist them by providing accurate information or connecting them with the correct department.<br>• Resolve conflicts efficiently to ensure a positive experience for all parties involved.<br>• Coordinate office tasks such as sorting and distributing mail, maintaining supplies, and handling administrative duties.<br>• Ensure the reception area is organized, presentable, and conducive to a welcoming environment.<br>• Provide support for office coordination activities, including scheduling and communication tasks.<br>• Utilize multi-line phone systems to handle incoming calls with efficiency.<br>• Maintain a proactive approach to multitasking and prioritizing responsibilities in a fast-paced environment.<br>• Deliver concierge-style services by anticipating and addressing the needs of guests and staff.<br>• Collaborate with team members to ensure smooth communication and workflow across the office.
<p>We are seeking a motivated, personable, and tech-savvy Front Desk Coordinator to join our team in Columbia, Maryland. This contract-to-permanent position is ideal for someone who thrives in a dynamic environment, enjoys delivering exceptional administrative and customer service support, and is comfortable navigating digital tools. If you are organized, proactive, and passionate about creating positive experiences, we invite you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Welcome and assist visitors, including vendors, clients, and customers, ensuring a detail oriented and friendly first impression.</p><p>• Oversee the completion of necessary paperwork, sign-in protocols, and security procedures.</p><p>• Maintain cleanliness and organization in shared spaces such as the lobby, kitchen, and open work areas.</p><p>• Provide informative tours of office spaces, conference rooms, and virtual workspaces to potential clients.</p><p>• Support sales efforts by assisting new clients with leasing office spaces or booking meeting rooms.</p><p>• Manage special administrative tasks and projects as required to support the team.</p><p>• Operate a multi-line phone system, answering and directing inbound calls efficiently.</p><p>• Deliver concierge-style services to meet the needs of clients and visitors.</p><p>• Collaborate with team members to ensure smooth front desk operations and customer satisfaction.</p>
<p>Robert Half has a new direct-hire opportunity for a Medical Accounts Receivable and Billing Specialist. This role will support a growing department. Our client offers great work-life balance and ability to work in a fast-paced environment where your work will make a big impact. This position sits on-site full-time Monday-Friday.</p><p><br></p><ul><li>Responsible for billing and coding</li><li>Collecting on past due balances</li><li>Insurance company follow-up</li><li>Maintain up to date information from insurance companies and customers</li><li>Reduce AR aging</li><li>Special project as assigned</li><li>Provide and obtain necessary documentation as needed</li></ul><p><br></p>
<p>Our client a cutting-edge publicly traded company in Montgomery County is looking for an experienced Senior Payroll Specialist with expertise in full cycle, ,multi-state payroll. In this newly created role, you will act as a strategic partner to teams across Human Resources and Finance. This position requires a deep understanding of payroll with strong analytical and communication skills to guide decision-making within the organization.</p><p><br></p><ul><li>Validate and audit employee data updates flowing into the payroll platform to ensure accuracy and completeness</li><li>Coordinate the timely submission and approval of employee time records, following up with employees and managers as needed</li><li>Manage a shared payroll inbox, addressing questions and requests within established service-level timelines</li><li>Investigate, troubleshoot, and resolve payroll discrepancies and inquiries with a high degree of accuracy and urgency</li><li>Administer wage garnishments and related support orders in compliance with applicable requirements</li><li>Maintain well-organized and up-to-date payroll documentation and records</li><li>Compute, reconcile, and process retroactive and advance payroll adjustments as necessary</li><li>Review payroll system integrations and interfaces, identifying and resolving errors on scheduled processing days</li><li>Prepare and distribute payroll-related reports and data summaries for internal partners upon request</li><li>Perform additional payroll-related responsibilities as assigned</li></ul>
<p>We are looking for a On Call Receptionist to join our team in Reston, Virginia. This is a contract opportunity ideal for someone who excels at multitasking and enjoys providing exceptional service in a detail-oriented environment. The role involves managing front desk operations and ensuring smooth communication within the organization. This is position is on call when needed.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and clients warmly, ensuring a welcoming atmosphere at the front desk.</p><p>• Manage inbound calls efficiently using a multi-line phone system, addressing inquiries and redirecting calls as necessary.</p><p>• Provide accurate information to callers and assist with general inquiries.</p><p>• Maintain an organized and detail-oriented reception area.</p><p>• Handle administrative tasks such as filing and data entry when required.</p><p>• Monitor and distribute incoming correspondence to the appropriate personnel.</p><p>• Deliver prompt and detail-oriented customer service to all visitors and callers.</p>
We are looking for a Collections Specialist to oversee accounts receivable and ensure timely payment of outstanding balances. In this contract position, you will play a critical role in maintaining accurate financial records while delivering exceptional service to vendors and colleagues. This role is based in Elkridge, Maryland, and requires strong organizational skills, negotiation abilities, and a commitment to meeting deadlines.<br><br>Responsibilities:<br>• Monitor accounts receivable aging reports and proactively follow up on overdue balances.<br>• Negotiate payment terms with customers to facilitate timely resolution of outstanding accounts.<br>• Escalate severely delinquent accounts to management or external collection agencies as necessary.<br>• Maintain detailed and accurate documentation of all collection activities in the accounts receivable system.<br>• Review and recommend updates to internal procedures to improve accounts receivable operations.<br>• Act as a backup for processing daily customer payments to ensure seamless operations.<br>• Prepare and share reports on metrics such as Days Sales Outstanding, percentage past due, and collection effectiveness with management.<br>• Work collaboratively with vendors and colleagues to provide attentive and accurate service.<br>• Perform additional duties as assigned to support the team and organizational goals.
<p>We are looking for a Part-Time Receptionist to join our team in Chanitlly, Virginia. This is a contract opportunity ideal for someone who excels at multitasking and enjoys providing exceptional service in a detail-oriented environment. The role involves managing front desk operations and ensuring smooth communication within the organization. You will be working every Tuesday 4 pm to 8pm onsite. This is a long term position.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Greet visitors and clients warmly, ensuring a welcoming atmosphere at the front desk.</p><p>• Manage inbound calls efficiently using a multi-line phone system, addressing inquiries and redirecting calls as necessary.</p><p>• Provide accurate information to callers and assist with general inquiries.</p><p>• Maintain an organized and detail-oriented reception area.</p><p>• Handle administrative tasks such as filing and data entry when required.</p><p>• Monitor and distribute incoming correspondence to the appropriate personnel.</p><p>• Deliver prompt and detail-oriented customer service to all visitors and callers.</p>
We are looking for a highly skilled Sr. Marketing Automation Specialist to join our team in Washington, District of Columbia. In this long-term contract position, you will play a pivotal role in optimizing our marketing automation processes and ensuring seamless integrations across platforms. This role requires expertise in Salesforce Marketing Cloud and a strong ability to collaborate with cross-functional teams to drive impactful marketing campaigns.<br><br>Responsibilities:<br>• Lead the migration to a new marketing automation platform, ensuring accurate data transfers and functionality preservation.<br>• Work closely with sales and other departments to gather requirements and implement tailored marketing automation solutions.<br>• Monitor and resolve database issues, including automated data syncs, imports, and extensions.<br>• Organize and maintain lists, assets, and campaigns within the marketing automation platform for optimal usability.<br>• Integrate marketing tools and systems to streamline workflows and ensure data consistency.<br>• Investigate and address system errors to maintain platform reliability.<br>• Design and execute automated marketing campaigns, journeys, and lead scoring strategies for personalized customer experiences.<br>• Collaborate with stakeholders to develop dashboards, interfaces, and system integrations.<br>• Build and manage analytic dashboards to track performance metrics and campaign outcomes.<br>• Provide training and ongoing support to team members on marketing automation best practices.
<p>We are offering a contract employment opportunity for a Part Time Receptionist. This position is based in Chantilly, Virginia, working every Tuesday from 4 pm to 8 pm. You will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. </p><p><br></p><p>Responsibilities: </p><p>• Providing top-notch customer service to clients</p><p>• Managing inbound calls and addressing inquiries promptly</p><p>• Manage a multi-line phone system, answering and transferring calls efficiently.</p><p>• Assisting with administrative tasks as needed</p><p>• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.</p><p>• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.</p><p>• Organize and maintain files, ensuring easy accessibility and up-to-date records</p><p><br></p>
We are looking for a dedicated Collections Specialist to join our team in Landover, Maryland. As part of the wholesale distribution industry, this role involves managing and optimizing collection processes to ensure timely payments. This is a long-term contract position, offering an excellent opportunity to work in a dynamic and detail-oriented environment.<br><br>Responsibilities:<br>• Oversee commercial and consumer collection activities to ensure timely recovery of outstanding payments.<br>• Manage credit and collections processes, including analyzing accounts and resolving disputes.<br>• Communicate effectively with clients to address billing and payment concerns while maintaining positive relationships.<br>• Handle business-to-business (B2B) collections with a focus on accuracy and attention to detail.<br>• Monitor aging reports and follow up on overdue accounts to reduce delinquencies.<br>• Collaborate with internal teams to streamline collection procedures and improve efficiency.<br>• Ensure compliance with company policies and industry regulations in all collection efforts.<br>• Prepare detailed reports on collection activities and account statuses for management review.<br>• Identify areas for improvement within the collections process and recommend solutions.<br>• Maintain accurate records of all collection actions and communications.
We are looking for a detail-oriented and personable Receptionist to join our team on a contract basis in Washington, District of Columbia. In this role, you will be the first point of contact for visitors and callers, ensuring smooth communication and providing exceptional customer service. This part-time position offers an opportunity to work in a dynamic environment while utilizing your organizational and multitasking skills.<br><br>Responsibilities:<br>• Greet and assist visitors, ensuring they feel welcomed and directed to the appropriate person or department.<br>• Manage incoming calls on a multi-line phone system, including answering, screening, and transferring calls efficiently.<br>• Handle switchboard operations for phone systems with up to 10 lines.<br>• Respond to inbound calls promptly, addressing inquiries or redirecting them as necessary.<br>• Maintain a tidy and organized reception area to create a welcoming and inviting atmosphere.<br>• Coordinate with staff members to relay messages and schedule appointments when required.<br>• Ensure accurate logging of visitor details and phone messages.<br>• Provide general administrative support to the team as needed.<br>• Adhere to company protocols and maintain confidentiality in all communications.
<p>Our client is looking for a skilled Litigation Attorney with a strong background in medical malpractice or personal injury law to join their legal team. While the majority of the team operates remotely, there is certainly opportunity to work in office in Baltimore or Howard County. This role is ideal for mid-level associates with at least four years of relevant experience and excellent research, analytical, and writing skills. The position requires admission to the Maryland Bar or eligibility to be barred in the state.</p><p><br></p><p>Responsibilities:</p><p>• Conduct thorough legal research and analysis to support case strategies.</p><p>• Identify, research, and recommend expert witnesses for cases.</p><p>• Lead depositions and interview witnesses and experts to gather critical information.</p><p>• Assist in trial preparation, including acting as Second Chair during trials.</p><p>• Provide sound legal counsel and advice to clients on case strategies and outcomes.</p><p>• Draft and prepare motions, pleadings, and other essential legal documents.</p><p>• Manage discovery processes, including document review and evidence collection.</p><p>• Collaborate with colleagues and clients to ensure successful case outcomes.</p><p>• Maintain up-to-date knowledge of laws and regulations related to medical malpractice and personal injury cases.</p>
<p>Robert Half is partnering with our client, a global technology organization, in search of an Airtable expert with a strong project management background, deep data organization skills, and the ability to design scalable systems that improve operational efficiency in fast-paced, high-visibility environments.</p><p><br></p><p><strong>Duration:</strong> 9-month contract</p><p><strong>Location: </strong>Remote</p><p><strong>Pay Rate:</strong> $50-55/hour (W2)</p><p><strong>Hours:</strong> 40 hours/week</p><p><br></p><p><strong><em>Position Overview</em></strong></p><p>The Project Manager (Airtable) will play a critical role in supporting a multi-event summit season across the United States, Canada, and Latin America. This role is responsible for owning and managing complex Airtable ecosystems that support large-scale event content operations, including session management, speaker data, and readiness workflows.</p><p><br></p><p><strong><em>Key Responsibilities</em></strong></p><ul><li>Own end-to-end Airtable management for seven large-scale events, including multiple content bases and speaker-facing interfaces</li><li>Design, build, and maintain complex Airtable bases supporting approximately 1,200+ sessions and 3,000+ speaker records</li><li>Develop automated workflows, formulas, scripts, forms, custom views, and interfaces to streamline content operations and improve usability</li><li>Conduct UAT (User Acceptance Testing) to ensure data accuracy, system reliability, and optimal user experience</li><li>Troubleshoot Airtable automations, integrations, and performance issues at scale</li><li>Archive event data and ensure timely removal of PII in compliance with data governance standards (T+2 weeks post-event)</li><li>Develop and document a repeatable Airtable content management template for future event seasons (2026/2027)</li><li>Maintain process documentation, workflows, and system guidelines for cross-functional partners</li><li>Support attendance tracking and session survey data cleanup and reporting</li><li>Collaborate closely with event, content, and operations stakeholders across regions</li><li>Support optional travel to select summit events as needed</li></ul>
<p>We are looking for a dedicated Collections Specialist to join our team in Buford, GA. This role is pivotal in overseeing a high-value portfolio, ensuring prompt payments, and maintaining strong relationships with key clients. </p><p><br></p><p>Responsibilities:</p><p>• Make frequent outbound calls to clients to address overdue accounts and encourage timely payments.</p><p>• Analyze aging reports to identify overdue payments and investigate reasons for delays.</p><p>• Collaborate with cross-functional teams to resolve account discrepancies and streamline collection efforts.</p><p>• Monitor and report on collections metrics, including portfolio performance and payment trends.</p><p>• Maintain accurate and up-to-date customer account information using relevant systems.</p><p>• Identify patterns in customers' payment behaviors and recommend strategies to address underlying causes of non-payment.</p><p>• Utilize advanced Excel functions, such as pivot tables and VLOOKUPs, to analyze data and present performance insights.</p><p>• Communicate effectively with both local and international teams to ensure alignment in collection strategies.</p><p>• Handle large-scale data sets to track and optimize collections processes.</p><p>• Proactively suggest improvements to enhance efficiency in billing and collections procedures.</p>
We are looking for an organized and proactive Front Desk Coordinator to join our team in Washington, District of Columbia. In this contract to permanent position, you will play a pivotal role in ensuring smooth daily operations while providing exceptional support to both staff and visitors. This role requires discretion, attention to detail, and excellent communication skills.<br><br>Responsibilities:<br>• Greet executives and visitors with professionalism and assist them with entry and meeting arrangements.<br>• Schedule and coordinate meetings to ensure seamless day-to-day operations.<br>• Handle errands such as bank deposits and lunch pickups efficiently and accurately.<br>• Maintain confidentiality while managing sensitive information and tasks.<br>• Provide administrative support across two office floors, ensuring needs are met promptly.<br>• Utilize Google Docs for documentation and organization purposes.<br>• Answer inbound calls and manage a multi-line phone system effectively.<br>• Deliver exceptional concierge services to staff and guests.<br>• Ensure the front desk area is organized and welcoming at all times.
