<p>We are seeking a highly organized, proactive, and detail-oriented Executive Assistant to provide high-level administrative support to senior leadership. The ideal candidate will be a strong communicator, able to manage multiple priorities, handle sensitive information with discretion, and anticipate the needs of executives in a fast-paced environment. </p><p>Responsibilities:</p><ul><li>Provide high-level administrative support to C-suite executives, ensuring day-to-day operations run smoothly and efficiently.</li><li>Manage complex calendars, coordinate appointments, and schedule internal and external meetings.</li><li>Oversee email management, including drafting correspondence, prioritizing communications, and responding on behalf of executives as appropriate.</li><li>Coordinate domestic and international travel arrangements, including itineraries, lodging, transportation, and related logistics.</li><li>Prepare and process travel expenses, expense reports, and reimbursement documentation.</li><li>Track budgets and assist with expense monitoring and reporting.</li><li>Prepare meeting agendas, compile supporting materials, and ensure executives are well prepared in advance of meetings.</li><li>Attend meetings, take accurate meeting minutes, and distribute notes and follow-up action items.</li><li>Create, edit, and format reports, presentations, spreadsheets, and marketing materials with a high level of accuracy and professionalism.</li><li>Maintain organized files, records, and administrative systems.</li><li>Support special projects and other executive or departmental initiatives as assigned.</li></ul>
<p>Our client is seeking a detail-oriented Supply Chain Administrative Assistant to support purchasing and operations. This role is a great opportunity for someone who enjoys working with data, coordinating with vendors, and helping keep processes running smoothly.</p><p><br></p><p><strong>What you’ll be doing:</strong></p><ul><li>Assist with purchase orders, requisitions, and vendor follow-ups</li><li>Track order status and help resolve any shipping or delivery issues</li><li>Maintain and update vendor and pricing data in internal systems</li><li>Support inventory and shortage tracking efforts</li><li>Partner with internal teams (planning, inventory, operations) to ensure materials are available</li><li>Provide general administrative support including reporting, documentation, and communication</li></ul><p><br></p>
<p>A high-growth, mid-sized company is seeking a <strong>Senior Accountant</strong> to join its expanding finance team. This is a broad and highly visible role designed for someone who enjoys wearing multiple hats, taking ownership of key accounting processes, and contributing to the evolution of the finance function as the business continues to scale.</p><p><br></p><p>The ideal Senior Accountant candidate is someone who thrives in a <strong>fast-paced, growth-oriented environment</strong> and enjoys both executing day-to-day accounting responsibilities and helping improve the processes that support a rapidly expanding organization.</p><p><br></p><p>Senior Accountant Key Responsibilities:</p><p><br></p><p><strong>Core Accounting</strong></p><ul><li>Support and execute the <strong>month-end and year-end close process</strong>, including journal entries, reconciliations, and financial analysis.</li><li>Maintain accuracy of the <strong>general ledger</strong> and ensure compliance with GAAP.</li><li>Prepare and review account reconciliations and investigate variances.</li></ul><p><strong>Financial Reporting & Analysis</strong></p><ul><li>Assist with preparation of <strong>monthly financial statements and management reporting packages</strong>.</li><li>Analyze financial results and provide insights into trends, variances, and business performance.</li><li>Support budgeting and forecasting processes.</li></ul><p><strong>Operational Accounting</strong></p><ul><li>Participate in various accounting functions including <strong>revenue recognition, inventory, fixed assets, accruals, and cost allocations</strong> depending on business needs.</li><li>Partner cross-functionally with operations, sales, and leadership to ensure accurate financial reporting and support business decisions.</li></ul><p><strong>Process Improvement</strong></p><ul><li>Identify opportunities to <strong>improve accounting processes, reporting efficiency, and internal controls</strong>.</li><li>Assist with automation initiatives and system improvements as the company continues to grow.</li><li>Help build scalable processes that support increased transaction volume and operational complexity.</li></ul><p><strong>Audit & Compliance</strong></p><ul><li>Support external audits and other financial reviews.</li><li>Assist with maintaining strong internal controls and compliance with company policies.</li></ul><p>For immediate consideration call Jimmy Tunney at 517-657-8054.</p>
<p>We are looking for a dependable Customer Service Representative to join a communications team in Lansing, Michigan. This contract to hire opportunity is well suited for someone who enjoys speaking with customers, handling a high volume of calls, and keeping information organized and accurate. The role offers a consistent schedule of 32 to 40 hours per week, and candidates must be available to commit to at least 32 hours weekly. No prior experience is required, making this an excellent opportunity for someone ready to build a career in customer service. Shifts are between 12pm and 8pm Monday-Sunday, 100% onsite.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming customer calls professionally and provide clear, helpful support during each interaction.</p><p>• Conduct outbound calls as needed to gather information, follow up on requests, or complete assigned outreach activities.</p><p>• Enter orders and update customer details accurately in the appropriate systems while maintaining strong attention to detail.</p><p>• Manage a steady call volume efficiently while delivering courteous service and resolving basic customer concerns.</p><p>• Record conversation outcomes and maintain organized documentation for each customer contact.</p><p>• Arrange work hours within available weekday and Saturday shift options while consistently meeting weekly scheduling expectations.</p>
We are looking for a Software Engineer to join our team in East Lansing, Michigan. In this role, you will build and refine software solutions while partnering with cross-functional teams to ensure reliable performance and strong system compatibility. This opportunity is ideal for someone who enjoys translating technical needs into well-defined designs and delivering high-quality applications in a structured development environment.<br><br>Responsibilities:<br>• Create detailed technical specifications that guide the development of software applications and program features.<br>• Partner with quality assurance teams to define thorough testing strategies and support validation efforts throughout the development lifecycle.<br>• Work closely with hardware engineering teams to evaluate system behavior and confirm effective integration between software and physical components.<br>• Develop, enhance, and maintain applications using modern programming frameworks and established engineering practices.<br>• Apply the organization's software development approach to deliver consistent, maintainable, and scalable solutions.<br>• Produce clear documentation for application architecture, technical requirements, and software functionality.<br>• Investigate performance issues and support troubleshooting activities to improve reliability and usability.<br>• Contribute to technical discussions, code reviews, and solution planning with internal stakeholders.
<p>We’re partnering with a rapidly scaling organization that is building out its tax and finance function to support continued expansion and searching for a Senior Tax Accountant. This is an opportunity for a Senior Tax Accountant who wants to move beyond compliance and step into a role with real visibility, influence, and upside. If you come from Big 4, a large regional public accounting firm, or a corporate tax environment and are looking for a seat at the table in a high-growth business—this is the move.</p><p><br></p><p>What You’ll Do</p><ul><li>Prepare and review federal, state, and local income tax filings</li><li>Support tax provision (ASC 740) including analysis of deferreds and effective tax rate drivers</li><li>Partner cross-functionally with Accounting, FP&A, and Operations on tax impacts of business decisions</li><li>Assist with tax planning strategies to optimize cash flow and minimize risk</li><li>As a backup, support sales & use tax, property tax, and other indirect tax matters as needed</li><li>Coordinate with external advisors and auditors</li><li>Contribute to process improvements as the company scales (automation, documentation, controls)</li><li>Support special projects including M&A activity, entity structuring, and nexus analysis</li></ul><p>For immediate consideration call Jimmy Tunney at 517-657-8054</p>
<p>A fast-growing organization is seeking an <strong>Accounts Receivable (AR) Specialist</strong> who combines <strong>strong analytical skills</strong> with the ability to <strong>communicate effectively across teams</strong>. This is a key role within the finance function, responsible for ensuring timely and accurate billing, collections, and reporting while partnering closely with sales, operations, and customer service.</p><p><br></p><p>The ideal Accounts Receivable Specialist candidate thrives in a <strong>detail-oriented, collaborative environment</strong>, enjoys solving complex AR issues, and can translate financial insights into actionable recommendations for internal teams.</p><p><br></p><p>Accounts Receivable Specialist Key Responsibilities:</p><p><br></p><p><strong>Accounts Receivable Management</strong></p><ul><li>Manage the end-to-end AR process, including invoice generation, payment posting, and collections.</li><li>Monitor customer accounts and follow up on overdue invoices to ensure timely cash flow.</li><li>Resolve billing discrepancies and customer disputes in partnership with sales and operations.</li></ul><p><strong>Analytical Responsibilities</strong></p><ul><li>Perform detailed AR analysis to identify trends, issues, and opportunities for process improvement.</li><li>Assist in forecasting and reporting AR metrics, aging reports, and cash flow projections.</li><li>Collaborate with finance leadership to analyze customer payment patterns and recommend credit or process adjustments.</li></ul><p><strong>Cross-Functional Communication</strong></p><ul><li>Act as the liaison between finance, sales, operations, and customers to resolve AR-related issues.</li><li>Communicate financial information clearly to non-financial colleagues to support business decisions.</li><li>Partner with internal teams to implement process improvements and enhance customer experience.</li></ul><p><strong>Process Improvement & Compliance</strong></p><ul><li>Identify opportunities to improve AR processes, automate workflows, and strengthen internal controls.</li><li>Ensure compliance with company policies, accounting standards, and regulatory requirements.</li></ul><p>For immediate consideration call Jimmy Tunney at 517-657-8054</p>
We are looking for an experienced Divisional/Plant Controller to join our team on a long-term contract basis in Coldwater, Michigan. This role is ideal for someone passionate about cost accounting and eager to engage directly with production operations on the plant floor. In this position, you will play a crucial role in overseeing financial activities, ensuring accurate reporting, and driving process improvements.<br><br>Responsibilities:<br>• Manage product costing and perform detailed financial analysis to support operational decision-making.<br>• Oversee physical inventory processes, including accounting and reconciling raw materials, finished goods, and work-in-process.<br>• Conduct audits and ensure strong internal controls at the plant, while occasionally supporting audits at other organizational locations.<br>• Analyze and investigate variances such as purchase price, efficiency, usage, and utilization, providing actionable insights.<br>• Participate in budgeting and forecasting efforts, offering support for both divisional and local financial planning activities.<br>• Maintain the accuracy of the general ledger by preparing monthly account reconciliations and resolving discrepancies.<br>• Collaborate with stakeholders to produce financial reports and ensure compliance with accounting standards.<br>• Utilize advanced spreadsheet and database tools to streamline financial processes and reporting.<br>• Contribute to month-end close activities, ensuring timely and precise financial documentation.<br>• Provide leadership and guidance in manufacturing cost accounting practices to drive efficiency.
We are looking for a Buyer to support material sourcing and purchasing operations for a manufacturing environment in Portage, Michigan. This role is responsible for coordinating with suppliers, managing purchase activity, and helping maintain the steady flow of materials needed for production. The ideal candidate brings strong procurement judgment, attention to detail, and the ability to balance cost, quality, and delivery expectations.<br><br>Responsibilities:<br>• Manage day-to-day purchasing activity for assigned materials and components to support manufacturing demand.<br>• Review requirements, issue purchase orders, and confirm supplier commitments on pricing, quantities, and delivery schedules.<br>• Build and maintain productive supplier relationships to improve service levels and resolve order-related issues quickly.<br>• Monitor inventory and material needs in partnership with internal teams to help prevent shortages or excess stock.<br>• Evaluate vendor performance by tracking quality, responsiveness, lead times, and overall reliability.<br>• Work with cross-functional stakeholders to align purchasing decisions with operational priorities and production plans.<br>• Support procurement records, documentation, and reporting to ensure accuracy and compliance with company standards.<br>• Identify opportunities to improve purchasing efficiency, control costs, and strengthen supply continuity.
We are looking for an experienced Recruiter to support hiring efforts in Grand Rapids, Michigan. This role will manage the full recruitment lifecycle, from talent identification through offer coordination, while helping teams attract qualified candidates in a high-volume environment. The ideal candidate brings strong sourcing ability, corporate recruiting experience, and confidence working within applicant tracking systems.<br><br>Responsibilities:<br>• Lead end-to-end recruitment activities for assigned openings, including intake discussions, sourcing, screening, interviewing, and offer support.<br>• Build and maintain candidate pipelines through proactive outreach, networking, job postings, and other strategic sourcing methods.<br>• Partner closely with hiring managers to understand workforce needs, align on candidate profiles, and drive timely hiring decisions.<br>• Manage multiple requisitions at once while maintaining organization, responsiveness, and a positive candidate experience.<br>• Use the applicant tracking system to document activity, track candidate progress, and maintain accurate recruiting records.<br>• Screen applicants to evaluate qualifications, experience, and fit for corporate roles across the organization.<br>• Coordinate interviews and communication between candidates and internal stakeholders to keep the hiring process moving efficiently.<br>• Support recruiting-related process updates or workflow changes when needed as part of ongoing operational improvements.
<p><strong>Overview</strong></p><p>The Digital Project Manager is responsible for planning, executing, and overseeing digital initiatives from concept through delivery. This role serves as the central coordinator across design, development, marketing, and stakeholder teams to ensure projects are delivered on time, within scope, and aligned with business goals. The ideal candidate brings strong project management discipline, excellent communication skills, and a deep understanding of digital workflows and technologies.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead end‑to‑end management of digital projects including websites, mobile applications, digital campaigns, UX/UI design initiatives, and platform enhancements.</li><li>Define project scope, requirements, timelines, and deliverables in collaboration with cross‑functional teams.</li><li>Create and maintain project plans, sprint schedules, resource plans, and status reports.</li><li>Facilitate daily standups, sprint planning, backlog grooming, and retrospectives (if using Agile/Scrum).</li><li>Serve as the primary point of contact for internal teams, clients, and stakeholders regarding project updates and deliverables.</li><li>Manage vendor relationships, contracts, and timelines when external partners are involved.</li><li>Identify risks, propose mitigation strategies, and proactively resolve roadblocks.</li><li>Ensure deliverables meet quality standards and align with UX, brand, and technical guidelines.</li><li>Oversee budget tracking, invoicing, and project financials.</li><li>Support continuous improvement by contributing to process optimization and best practices.</li></ul><p><br></p>
<p>We are seeking a detail-oriented and people-focused <strong>HR Specialist</strong> to support a broad range of human resources functions, including recruitment, onboarding, employee relations, compliance, benefits administration, and performance management. The ideal candidate will have strong communication and organizational skills, the ability to manage sensitive information with discretion, and a solid understanding of HR best practices and employment regulations.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate with hiring managers to identify staffing needs, review applications, screen candidates, schedule and conduct interviews, and assist with background checks to support effective hiring decisions.</li><li>Conduct new hire onboarding and orientation to ensure employees are introduced to company policies, culture, procedures, and workplace expectations.</li><li>Assist in the development, implementation, and evaluation of HR policies, procedures, and departmental processes.</li><li>Administer compensation and benefits programs, including salary structures, employee benefits, and health and life insurance plans.</li><li>Support training and development initiatives by helping design and implement employee training programs and professional development plans.</li><li>Address employee concerns, grievances, and workplace issues while promoting a positive work environment and ensuring compliance with labor laws and company policies.</li><li>Support performance management processes, including quarterly and annual reviews, employee progress tracking, and feedback documentation.</li><li>Maintain accurate employee records and HR documentation, ensuring compliance with federal, state, and company regulations.</li><li>Partner with HR team members, management, and external vendors or service providers to support HR initiatives and organizational goals.</li><li>Prepare reports, maintain documentation, and assist with special projects as needed</li></ul>
<ul><li>Answering phones and greeting visitors</li><li>Scheduling appointments and maintaining calendars</li><li>Collecting and distributing mail</li><li>Preparing communications such as memos, emails, invoices or reports</li><li>Writing and editing letters, reports and instructional documents</li><li>Creating and maintaining electronic and physical filing systems</li><li>Managing accounts and performing basic bookkeeping</li><li>Performing data entry and analysis</li><li>Assisting with event planning and coordination</li><li>Ordering and maintaining office supplies</li><li>Processing expense reports</li><li>Managing travel arrangements</li></ul>
We are looking for a detail-oriented NOC Technician to join our team in East Lansing, Michigan. In this role, you will monitor and maintain network infrastructure, respond to incidents, and ensure optimal performance across all systems. This position offers an exciting opportunity to work with cutting-edge technologies and collaborate with a dynamic team.<br><br>Responsibilities:<br>• Monitor the performance and health of routers, switches, firewalls, servers, and other network devices using advanced monitoring tools.<br>• Respond promptly to network incidents, troubleshoot issues, and implement solutions within established protocols.<br>• Manage the lifecycle of network incidents, including documentation, triage, and escalation when necessary.<br>• Configure and maintain network devices, including applying updates and patches in line with change management policies.<br>• Assist with the setup and testing of new network deployments based on engineering specifications.<br>• Analyze network performance trends, identify potential bottlenecks, and share findings with the engineering team.<br>• Maintain accurate records of network changes, configurations, and incidents for reporting purposes.<br>• Support the administration and maintenance of Linux and Microsoft back-office systems, including Office 365 and Active Directory.<br>• Collaborate with internal teams to resolve service-impacting issues and improve network efficiency.<br>• Provide guidance and support to Tier 1 staff for network-related queries and escalations.
We are looking for a dependable and motivated Office Assistant to support a collaborative municipal office in Michigan. This Contract position is ideal for someone who responds quickly, stays composed in a public-facing environment, and takes ownership of tasks with strong attention to detail. The role centers on front-desk administration while also offering exposure to basic finance-related duties, making it a strong fit for someone who enjoys helping both internal teams and community visitors.<br><br>Responsibilities:<br>• Welcome visitors at the front counter, assess their needs, and connect them with the appropriate department or staff member.<br>• Provide daily administrative support by managing documents, editing written materials, and ensuring correspondence is accurate, well-prepared, and completed promptly.<br>• Monitor calendars, email activity, and general office communications using standard business software such as Outlook, Word, and Excel.<br>• Assist the broader team with shared workload needs, stepping in where needed to maintain smooth day-to-day operations.<br>• Handle intake tasks and maintain an organized front-office presence so staff can remain focused on their primary responsibilities.<br>• Support basic payment-processing and bookkeeping activities as needed, including receiving transactions and helping prepare batches for entry.<br>• Use internal office systems, including BS&A, to complete routine administrative and finance-related tasks as training is provided.<br>• Maintain a calm, attentive approach when addressing questions or directing members of the public, helping move issues to the right team efficiently.
We are looking for a Systems Engineer to support endpoint operations, cloud administration, and security-focused infrastructure initiatives for client environments in Ada, Michigan. This Long-term Contract position is ideal for someone who enjoys hands-on technical work across device management, Microsoft cloud platforms, and operational security tools. The role offers the opportunity to contribute to daily support activities, strengthen documentation, and partner with senior engineers on onboarding, monitoring, and remediation efforts.<br><br>Responsibilities:<br>• Oversee routine endpoint administration tasks across Windows and macOS devices, including health monitoring, patch deployment, and automation support through remote management platforms.<br>• Provide operational support for directory and identity services by handling account lifecycle changes, group-based access updates, and basic device profile administration.<br>• Assist with mobile and desktop management processes by supporting enrollment activities, reviewing compliance settings, and troubleshooting device configuration issues.<br>• Review security notifications from managed detection tools, document investigative findings, and escalate suspicious activity while helping with containment steps as directed.<br>• Support secure network access initiatives by helping configure Zero Trust tools, update access policies, and assist with client onboarding to cloud-based security services.<br>• Participate in controlled firewall and network security changes on platforms such as FortiGate and Meraki while following established approval procedures.<br>• Monitor threat visibility dashboards and endpoint security alerts, triage issues according to documented guidance, and maintain accurate ticket notes for follow-up.<br>• Perform day-to-day Microsoft 365 and Entra ID administration, including mailbox support, permissions management, license updates, user maintenance, and collaboration platform troubleshooting.<br>• Help maintain backup and disaster recovery operations by checking job status, escalating failures, validating restores, and keeping technical documentation current in system records.<br>• Contribute to client onboarding and continuous improvement efforts by preparing configuration records, updating runbooks, supporting risk and impact assessments, and completing assigned technical learning plans.
We are looking for a Systems Engineer to support modern endpoint administration, cloud services, and security operations for client environments in Ada, Michigan. This Long-term Contract position offers the opportunity to work across device management, identity platforms, Microsoft cloud technologies, and threat monitoring while partnering with senior engineers on both daily operations and project-based initiatives. The ideal candidate is organized, technically curious, and comfortable handling support, documentation, and controlled infrastructure changes in a fast-paced setting.<br><br>Responsibilities:<br>• Oversee routine management of Windows and macOS endpoints using remote monitoring and management tools, including patching, health checks, and automation support.<br>• Maintain directory and identity administration tasks such as onboarding and offboarding users, assigning groups and applications, and supporting device profile deployment.<br>• Provide support for mobile and endpoint management processes by assisting with enrollments, reviewing compliance settings, and resolving configuration issues.<br>• Investigate security notifications from endpoint protection and detection platforms, document findings thoroughly, and escalate potential threats to senior engineers for further action.<br>• Contribute to Zero Trust and network security initiatives by helping configure secure access tools, updating policy settings, and assisting with access onboarding activities.<br>• Support firewall and network security change requests in accordance with defined approval and change control procedures.<br>• Monitor threat intelligence and endpoint security dashboards, triage alerts based on established runbooks, and record actions in the ticketing system.<br>• Perform day-to-day administration within Microsoft 365 and Entra ID, including mailbox support, collaboration platform configuration, permissions management, licensing, and account administration.<br>• Assist with Azure infrastructure support, backup monitoring, restore validation, and maintenance of technical documentation such as asset records, diagrams, procedures, business impact analyses, and risk assessments.<br>• Participate in onboarding projects, knowledge handoffs, certification development plans, and ongoing technical learning under the guidance of senior engineering staff.
We are looking for a Network Engineer to support the design, deployment, and ongoing reliability of enterprise network environments in Kalamazoo, Michigan. This position focuses on building stable, secure connectivity across core infrastructure while improving performance and resolving complex technical issues. The ideal candidate brings strong hands-on experience with network hardware, security platforms, and routing technologies, along with the ability to work effectively with internal IT teams and external partners.<br><br>Responsibilities:<br>• Architect, install, and sustain network infrastructure to ensure dependable connectivity across business operations.<br>• Monitor network health, analyze performance issues, and implement improvements that strengthen speed, stability, and availability.<br>• Configure and manage routers, switches, firewalls, and VPN solutions to support secure and efficient communications.<br>• Diagnose network outages and technical faults, then drive timely resolution to minimize disruption for users and systems.<br>• Apply firmware updates, hardware changes, and infrastructure enhancements to maintain current and resilient environments.<br>• Maintain clear and accurate network diagrams, configuration records, and operational documentation.<br>• Provide technical assistance to end users and internal teams on network-related incidents and service requests.<br>• Coordinate with vendors and cross-functional IT staff to troubleshoot issues and execute infrastructure upgrades.
<p>We are looking for an experienced Controller to lead accounting operations for a growing business. This role will oversee financial reporting, strengthen internal controls, and help build efficient processes that support accurate and timely results. The position also provides leadership to the accounting team while partnering across the business to improve visibility into financial performance and risk.</p><p><br></p><p>Responsibilities:</p><p>• Lead the monthly, quarterly, and year-end close activities to deliver accurate financial results in accordance with corporate policy and U.S. accounting standards.</p><p>• Improve close and reporting workflows to increase efficiency, strengthen accuracy, and consistently meet established deadlines.</p><p>• Review key balance sheet accounts, including inventory-related exposures, and collaborate with operational partners to address financial risks and control gaps.</p><p>• Develop, implement, and maintain accounting policies, procedures, and internal controls that support a compliant and well-documented control environment.</p><p>• Coordinate external audit support and oversee tax-related accounting activities to ensure timely and accurate completion of required deliverables.</p><p>• Prepare and organize financial data requested by corporate accounting for external reporting disclosures and other compliance needs.</p><p>• Supervise, coach, and develop accounting staff while promoting accountability, attention to detail, and continuous process improvement.</p><p>• Enhance accounts receivable and accounts payable operations through standardization, automation, and effective use of internal or outsourced resources.</p><p>• Contribute to special projects and finance initiatives as needed to support business and corporate objectives.</p>
We are looking for a Help Desk/Desktop Support Analyst to provide dependable frontline technical assistance for customers experiencing connectivity, device, and service-related issues. This role supports a wide range of equipment and end-user technologies, ensuring problems are assessed efficiently and resolved with a high standard of service. Based in East Lansing, Michigan, the position requires strong troubleshooting discipline, accurate documentation, and timely escalation when advanced support is needed.<br><br>Responsibilities:<br>• Diagnose and resolve routine technical problems involving routers, optical network terminals, set-top equipment, wireless networks, and access points.<br>• Assist users with issues affecting connected home and consumer technology, including smart televisions, streaming hardware, and internet-enabled devices.<br>• Follow established support workflows, knowledge articles, and diagnostic tools to address common incidents in a consistent manner.<br>• Escalate more advanced or persistent problems to higher-level support teams, providing thorough notes on findings and actions already completed.<br>• Create, classify, and maintain service tickets with accurate status updates throughout the support process.<br>• Record customer communications, troubleshooting activity, and final resolutions to support service continuity and future follow-up.<br>• Keep account information current while processing activations, service modifications, and other support-related updates.
We are looking for a Customer Service Representative to join a healthcare organization in Lansing, Michigan on a Contract basis. In this role, you will serve as a reliable point of contact for internal employees, helping resolve day-to-day support needs while delivering responsive, detail-oriented service. This position is well suited to someone who is comfortable with technology, communicates clearly, and can manage a variety of service requests in a fast-paced environment.<br><br>Responsibilities:<br>• Respond to internal employee inquiries by phone and other support channels, providing timely assistance with help desk-related issues.<br>• Troubleshoot basic technical concerns and guide users through solutions or escalate more complex problems when needed.<br>• Coordinate office move activities, ensuring employees receive the support and information needed for smooth workspace transitions.<br>• Document service interactions, update request details accurately, and maintain organized records of support activity.<br>• Deliver high-quality customer service during each interaction, balancing efficiency with clear communication and empathy.<br>• Handle inbound and outbound communications to follow up on open requests, clarify issues, and confirm resolution.<br>• Use Microsoft Office and related tools to track tasks, prepare updates, and support daily administrative needs.
We are looking for a Collections Specialist to join a banking team in Michigan in a contract-to-permanent capacity. This role focuses on managing delinquent consumer, business, and real estate accounts while balancing strong member service with sound collection practices. The ideal candidate brings professionalism, sound judgment, and the ability to handle sensitive financial conversations with empathy, accuracy, and regulatory awareness.<br><br>Responsibilities:<br>• Contact members regarding past-due consumer, commercial, and real estate accounts through outbound collection efforts and follow-up communication.<br>• Record collection activity, payment discussions, and account updates in the appropriate systems with a high level of accuracy and detail.<br>• Guide members through repayment arrangements and available resolution options while maintaining a respectful and service-oriented approach.<br>• Perform field visits when necessary to support collection efforts and account resolution activities.<br>• Apply mortgage servicing standards and collection regulations consistently throughout all account interactions and recovery actions.<br>• Protect confidential financial information while working to reduce delinquency and safeguard the bank’s interests.<br>• Use knowledge of banking products, services, and internal procedures to address account issues effectively and route matters appropriately.<br>• Manage assigned accounts within expected timelines and productivity goals to support overall portfolio performance.
We are looking for a dependable Accounting Clerk to support daily financial and administrative operations in Eaton Rapids, Michigan. This Long-term Contract position is ideal for someone who is comfortable working on site Monday through Friday and can handle detailed document processing with a high level of accuracy. The role will contribute to accounts payable, accounts receivable, and invoice-related activities while helping maintain organized records and efficient workflow.<br><br>Responsibilities:<br>• Manage incoming financial correspondence by opening, sorting, and directing documents to the appropriate workflow.<br>• Enter accounting and billing information into internal records and QuickBooks with a strong focus on precision.<br>• Scan, organize, and maintain financial documentation so records remain complete and easy to retrieve.<br>• Assist with accounts payable and accounts receivable tasks, including updating payment and invoice details.<br>• Review invoices and related documents for completeness, accuracy, and proper data capture before processing.<br>• Support day-to-day clerical accounting activities to keep financial operations moving efficiently.<br>• Identify discrepancies in documentation or data and escalate issues for resolution when needed.
<p>We are looking for a proactive, detail-oriented <strong>Administrative Assistant</strong> to keep our daily operations running like a well-oiled machine. You will be the face of the office and the backbone of our administrative workflow. If you are a master of calendars, a professional communicator, and someone who thrives on staying organized, we want to meet you.</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Office Coordination:</strong> Manage daily office operations, including mail distribution, supplies procurement, and maintaining a tidy workspace.</li><li><strong>Scheduling:</strong> Coordinate complex calendars, book travel arrangements, and organize internal/external meetings.</li><li><strong>Communication:</strong> Act as the first point of contact for clients and vendors via phone, email, and in-person.</li><li><strong>Documentation:</strong> Prepare reports, maintain digital and physical filing systems, and assist with basic data entry.</li><li><strong>Project Support:</strong> Assist various departments with special projects, event planning, and presentation prep.</li></ul>
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Ada, Michigan. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware and software issues while delivering responsive customer service. The role focuses on maintaining a stable desktop environment, supporting Microsoft Windows systems, and ensuring support requests are handled efficiently from intake through resolution.<br><br>Responsibilities:<br>• Deliver front-line technical assistance for desktop, laptop, and basic peripheral issues affecting end users<br>• Diagnose and resolve Microsoft Windows and Windows 10 problems involving system performance, access, and standard business applications<br>• Manage service desk requests by documenting incidents, updating ticket status, and ensuring timely follow-up with users<br>• Support user account administration tasks within Active Directory, including access-related updates and basic account maintenance<br>• Troubleshoot common hardware, software, and connectivity concerns using established support procedures and sound technical judgment<br>• Escalate more complex incidents when necessary while providing clear notes and relevant findings to the next support tier<br>• Assist with workstation setup, software installation, and routine configuration changes to keep users productive<br>• Maintain accurate support records and contribute to consistent service delivery across the desktop support function