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2 results for Customer Service Representative in Aurora, CO
- Denver, CO
- onsite
- Temporary
- 23.75 - 27.5 USD / Hourly
- • Responsible for phone calls and emails regarding product information, warranty and providing directions for service questions, utilizing the current company phone system<br>• Responsible for managing assigning accounts<br>• Answers customer calls/emails, customer requests<br>• Order entry processing, tracking, expediting orders and returns<br>• Collaborate with suppliers, freight forwarders and carriers to ensure the timely processing of international orders<br>• Prepare shipment documentation and other regulatory paperwork required for international shipping<br>• Processes Return Authorizations for damaged products, ensure timely resolutions and customer credits. Also provides support for Regional Managers<br>• Startups and installation requests, scheduling, and tracking of invoices from service providers and POs from customers<br>• LP/Ecommerce program, process orders, and coordinate with distributors on shipments<br>• Serve as liaison and provide support to Ice-O-Matic Regional Managers<br>• Timely order entry for assigned accounts ensuring product compatibility and pricing verification prior to entry <br>• Ability to provide current freight quotes <br>• Provide customers with tracking information upon request with urgency<br>• Proactive communication with all customers about all PO’s issues, lead times and provide continuous follow-up <br>• Standard working hours 7:00 am – 4:00 pm, subject to change<br>• Professional communication with customer service and internal stakeholders<br>• Provide quotes to customers only if an existing program is established<br>• Ability to identify crucial issues and communicate appropriately with urgency to proper internal channels for a quick approach to resolve the issue<br>• Run margin, when applicable and other duties as assigned
- 2026-04-14T00:00:00Z
- Denver, CO
- onsite
- Temporary
- 18.2115 - 21.087 USD / Hourly
- We are looking for a Guest Services Coordinator to join our team on a contract basis in Denver, Colorado. In this role, you will provide exceptional support to guests, ensuring their needs are met and their experience is outstanding. Your responsibilities will involve assisting visitors, managing retail-related tasks, and promoting a welcoming environment.<br><br>Responsibilities:<br>• Assist guests by providing information, answering questions, and addressing any concerns to ensure a positive experience.<br>• Direct visitors to appropriate areas and resources for a seamless and enjoyable journey.<br>• Support retail operations, including helping customers with purchases and inquiries.<br>• Maintain inventory in retail stores and ensure product displays are organized and appealing.<br>• Promote and distribute brochures or materials to inform guests about services and offerings.<br>• Collaborate with team members to create a cohesive and efficient guest services environment.<br>• Monitor and address any issues related to store operations or guest satisfaction.<br>• Uphold company standards for guest interactions and retail presentation.
- 2026-04-17T00:00:00Z