2 results for Customer Service Representative in Aurora, CO

Customer Support Specialist

Littleton, CO
onsite
Temporary
21 - 22 USD / Hourly
Customer Order Specialist About the RoleWe are seeking a detailed-oriented, customer-focused Customer Order Specialist to support our product lines. This role goes beyond traditional customer service—our team members become true product specialists, helping customers, suppliers, and field sales associates navigate product options, customization needs, and the order lifecycle from quote to delivery. This position offers a structured training program (typically 6–8 months), giving you the time and support needed to learn our products, systems, and processes thoroughly. Key Responsibilities Order Processing & Product Support<ul><li>Process customer orders with a deep understanding of product features, customization options, adjustability, and adaptability.</li><li>Provide expert guidance to customers, helping them identify the right products or adaptations to meet end‑user needs.</li><li>Handle email quote requests and enter orders accurately; manage custom orders by identifying missing information and clarifying requirements.</li></ul>Customer & Supplier Communication<ul><li>Respond to customer and supplier inquiries via phone and email regarding order status, quotations, returns, repairs, and general product questions.</li><li>Support clinics and suppliers who use our products, answering all incoming questions with professionalism and accuracy.</li><li>Follow up proactively with customers and suppliers, providing updates and maintaining detailed notes for continuity.</li></ul>Collaboration & Sales Support<ul><li>Partner closely with field sales associates; support key account relationships when needed.</li><li>Use sales communication tools to help achieve top-line sales objectives.</li><li>Maintain up‑to‑date knowledge of all products and internal systems.</li></ul>Workflow & Call Volume<ul><li>Manage a moderate call volume (typically 10 - 20 calls per day)</li><li>Dedicate more time to data entry and email-based order processing vs. nonstop phone support.</li><li>Utilize email templates and internal resources to ensure consistent communication.</li></ul>Training & Development<ul><li>Participate in a structured learning path that gradually builds proficiency in products, quoting, and order processing.</li><li>Demonstrate strong attention to detail and accuracy to reduce re-work and support high-quality outcomes.</li></ul>
2026-03-10T00:00:00Z

Sales Support Specialist

Golden, CO
onsite
Permanent
50000 - 55000 USD / Yearly
OverviewWe are seeking a detail‑oriented and adaptable Sales Support Specialist to join our team. This role is responsible for supporting the sales department through administrative assistance, customer service, and efficient coordination of sales activities. The ideal candidate is proactive, tech‑savvy, and thrives in a fast‑paced environment. Key Responsibilities<ul><li>Provide daily administrative and clerical support to the sales team.</li><li>Assist with preparing quotes, proposals, sales orders, and customer presentations.</li><li>Manage customer inquiries, ensuring timely and accurate responses.</li><li>Maintain and update customer records, sales reports, and CRM information.</li><li>Coordinate scheduling, follow-ups, and communication between sales team members and clients.</li><li>Support the onboarding of new customers and assist with order tracking and delivery updates.</li><li>Collaborate with internal departments (operations, accounting, logistics) to ensure smooth sales processes.</li><li>Identify opportunities to streamline processes and improve customer experience.</li></ul>This role is 100% in office.
2026-02-26T00:00:00Z