<p> The Customer Service Specialist is responsible for building customer loyalty and confidence by receiving and responding to inquiries across all communication channels. Acting as the main point of contact for products and services, you will work directly with customers and sales professionals to ensure exceptional service, resolve issues, and elevate the customer experience. This role requires a collaborative approach to problem resolution, a commitment to achieving customer expectations, and a drive to continuously strengthen customer relationships.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to incoming calls, emails, and requests from customers and internal business partners.</li><li>Communicate with customers to understand their needs, concerns, and requirements, ensuring active listening and empathy in all interactions.</li><li>Seek support from team members as needed, and recommend effective solutions independently or in coordination with field representatives or managers.</li><li>Perform item look-up, sourcing, and order placement tasks, collaborating with the Field Sourcing team as required. Enter and follow up on customer orders.</li><li>Oversee the maintenance and tracking of stock, indirect, and direct orders. Manage and monitor back orders and open orders to ensure timely fulfillment.</li><li>Process credits and returns accurately and within established timeframes.</li><li>Maintain delivery status and order source tracking to guarantee successful, on-time deliveries.</li><li>Identify, monitor, and recommend solutions to customer concerns, including any service failures.</li><li>Maintain open lines of communication with external and internal partners in Sales, Operations, and Credit.</li><li>Solve routine, straightforward problems by analyzing options using standard procedures.</li><li>Apply product knowledge and a solid understanding of company policies, systems, and procedures to maximize customer satisfaction.</li><li>Use available resources to organize, communicate, and document all customer interactions.</li><li>Perform other duties as assigned or required.</li></ul>
<p><strong>Location:</strong> Atlanta, GA (Hybrid at office in Smyrna/Vinings area)</p><p><strong>Type:</strong> 6 month Contract</p><p><br></p><p><strong>Overview</strong></p><p>Our client is seeking a seasoned <strong>Senior Scrum Master</strong> to support multiple Agile development teams and coordinate complex release schedules. This person will drive Agile ceremonies, remove impediments, and ensure consistent delivery across teams. You will also collaborate with an offshore development group (no direct management responsibilities).</p><p><strong>Responsibilities</strong></p><p>• Lead and facilitate all Scrum ceremonies: daily standups, sprint planning, retros, backlog refinement, etc.</p><p>• Support multiple Scrum teams simultaneously and maintain alignment across workstreams.</p><p>• Manage and coordinate release schedules; ensure milestones and dependencies are clearly tracked.</p><p>• Partner with Product Owners, Engineering Leads, and cross‑functional teams to ensure smooth delivery.</p><p>• Proactively remove impediments and coach teams on Agile best practices.</p><p>• Maintain transparency through dashboards, metrics, and reporting.</p><p>• Collaborate with offshore teams to ensure work continuity (no direct people management).</p>
<p>Description of Position</p><p>This role is seeking an experienced Senior Project Manager to lead business readiness and process integration initiatives for a large-scale enterprise transformation program. The Project Manager will be responsible for ensuring operational preparedness across Revenue Accounting, Customer Service, and Power Delivery functions through structured planning, stakeholder coordination, and disciplined execution.</p><p>This is an onsite role based in Birmingham, AL, requiring close collaboration with business leaders, program teams, and external partners. The ideal candidate is polished, quality-driven, and experienced in guiding complex initiatives through planning, execution, and cutover.</p><p>Key Responsibilities</p><p><strong>Project Management & Planning</strong></p><ul><li>Develop and manage detailed project plans, timelines, and deliverable tracking for business readiness initiatives</li><li>Coordinate cross-functional activities to ensure alignment with program milestones and objectives</li><li>Identify risks, issues, and dependencies; define mitigation strategies and communicate impacts to leadership</li></ul><p><strong>Business Readiness & Process Integration</strong></p><ul><li>Lead documentation and development of operational playbooks across Revenue Accounting, Customer Service, and Power Delivery</li><li>Facilitate workshops and working sessions to define future-state processes, roles, and responsibilities</li><li>Conduct readiness assessments and track action items to support smooth transitions to new systems or processes</li></ul><p><strong>Cross-Functional Coordination & Communication</strong></p><ul><li>Organize and lead recurring meetings with stakeholders across business and program teams</li><li>Serve as a liaison to ensure consistent communication and alignment across functions</li><li>Support change management and communication efforts tied to readiness activities</li></ul><p><strong>Tracking, Reporting & Cutover Support</strong></p><ul><li>Maintain weekly and monthly tracking for communications, training, and cutover deliverables</li><li>Produce dashboards and status reports highlighting progress, risks, and upcoming milestones</li><li>Coordinate readiness activities leading into cutover and support post-cutover stabilization</li></ul><p><br></p>
We are looking for a detail-oriented Senior Administrative Assistant to join our team in Atlanta, Georgia on a contract basis. In this role, you will support the Facilities team by ensuring smooth office operations and maintaining a welcoming environment for visitors and employees. This position requires strong organizational skills and a proactive approach to handling administrative tasks.<br><br>Responsibilities:<br>• Ensure the office and reception area are well-maintained, creating an organized and inviting atmosphere.<br>• Welcome and direct clients, visitors, and employees with courtesy.<br>• Monitor and replenish supplies in common areas such as pantries and cafes to maintain a comfortable environment.<br>• Manage visitor systems in alignment with company policies, ensuring compliance and efficiency.<br>• Address inquiries from employees and external contacts, providing accurate information and resolving issues promptly.<br>• Report any safety concerns or incidents to ensure a secure workplace.<br>• Provide administrative support to the Facilities Management team as needed.<br>• Assist with scheduling, calendar management, and conference call coordination.<br>• Handle receptionist duties, including managing incoming calls and directing them appropriately.<br>• Perform additional tasks as assigned to support the overall operations of the office.
<p>Brand Manager (Contract)</p><p><strong>Location:</strong> Atlanta, GA (Onsite 3–4 days/week)</p><p> <strong>Duration:</strong> Contract</p><p><strong>Overview:</strong></p><p> We are seeking a Brand Manager to support brand strategy, messaging, and execution across marketing initiatives. This role will ensure consistency and alignment across campaigns, content, and customer touchpoints.</p><p><strong>Responsibilities:</strong></p><ul><li>Manage and uphold brand guidelines across all marketing materials</li><li>Partner with creative, marketing, and product teams on campaigns and launches</li><li>Review and approve creative assets for brand alignment</li><li>Support messaging, positioning, and go-to-market initiatives</li><li>Monitor brand performance and provide insights and recommendations</li></ul><p><br></p>
We are looking for an accomplished Senior HR Generalist to join our team in Gainesville, Georgia. This role is essential in driving HR functions and fostering a positive workplace culture. The ideal candidate will excel in employee relations, compliance, and strategic HR development while contributing to organizational growth.<br><br>Responsibilities:<br>• Address employee concerns and mediate workplace conflicts to maintain a collaborative and inclusive environment.<br>• Implement and manage performance review processes, offering guidance and feedback to managers and employees.<br>• Organize and coordinate development programs that enhance employee skills and career progression.<br>• Ensure compliance with labor laws and update company policies as needed to align with legal requirements.<br>• Analyze HR data to identify trends and provide actionable insights to support decision-making.<br>• Administer employee benefits programs, including health insurance, retirement plans, and leave policies.<br>• Optimize HRIS systems and workflows to improve efficiency and leverage technological capabilities.<br>• Collaborate with other departments to enhance cross-functional processes and drive organizational efficiency.<br>• Support strategic HR initiatives aimed at facilitating company expansion and long-term growth.<br>• Take on leadership roles in new projects and initiatives as the organization evolves.
<p>The <strong>Marketing Manager</strong> is responsible for developing, implementing, and managing strategic marketing initiatives that drive brand awareness, customer engagement, and business growth. This role oversees multi‑channel marketing campaigns, supports revenue objectives, and leads cross-functional collaboration to ensure the company’s message is consistently communicated and aligned with organizational goals.</p><p><strong>Key Responsibilities</strong></p><p><strong>Strategic Planning & Execution</strong></p><ul><li>Develop and execute annual and quarterly marketing plans aligned with company objectives.</li><li>Lead integrated marketing campaigns across digital, social, email, content, and traditional channels.</li><li>Analyze market trends, customer behavior, and competitive activity to identify opportunities for growth.</li></ul><p><strong>Campaign & Brand Management</strong></p><ul><li>Oversee creation of marketing assets including content, graphics, and promotional materials.</li><li>Manage brand guidelines to ensure consistent messaging and visual identity across all platforms.</li><li>Coordinate product launches, promotions, and events to support sales and organizational initiatives.</li></ul><p><strong>Team & Project Leadership</strong></p><ul><li>Manage and mentor members of the marketing team and external partners or agencies.</li><li>Collaborate with sales, product, creative, and executive teams to align marketing strategies with company goals.</li><li>Oversee timelines, budgets, and performance metrics for all marketing projects.</li></ul><p><strong>Data & Performance Optimization</strong></p><ul><li>Monitor key marketing KPIs and provide regular performance reports.</li><li>Track ROI on campaigns and recommend improvements for effectiveness and efficiency.</li><li>Utilize analytics tools to optimize content, audience targeting, and campaign performance.</li></ul><p><br></p>
<p>Marketing Automation Manager (Contract)</p><p><strong>Location:</strong> Atlanta, GA (Onsite 3–4 days/week)</p><p> <strong>Duration:</strong> Contract</p><p><strong>Overview:</strong></p><p> We are looking for a Marketing Automation Manager to manage and optimize automated marketing programs and platforms.</p><p><strong>Responsibilities:</strong></p><ul><li>Build and manage automated campaigns and workflows</li><li>Maintain data integrity and platform integrations</li><li>Partner with marketing and sales teams on lead management</li><li>Analyze performance and recommend improvements</li></ul><p><br></p><p><br></p>
<p>We are partnering with a client based in Midtown, Atlanta, GA that is looking to add a Systems Support Analyst to their growing IT team. This is a great opportunity for someone who is Mac-focused, service-oriented, and enjoys providing white-glove support in a creative, fast-paced environment. You’ll support multiple internal teams while working closely with a small, collaborative IT group.</p><p>This role is hybrid (in-office and remote) and offers strong growth potential as the organization continues to expand.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide Tier 1 technical support to end users via in-person, remote, chat, and email</li><li>Diagnose and resolve hardware and software issues in a primarily macOS environment, with some Windows support</li><li>Deliver white-glove customer service and clear communication to users at all levels</li><li>Image, configure, and onboard new users and machines (primarily Macs)</li><li>Install, test, and configure workstations, peripherals, and software</li><li>Support Adobe Creative Cloud and creative production tools</li><li>Use Kandji (Iru) for Mac endpoint management (Jamf experience a plus)</li><li>Log, track, and document support requests in the help desk system</li><li>Escalate complex or urgent issues to senior team members as needed</li><li>Support and maintain office AV equipment for internal and client meetings</li><li>Assist with inventory tracking for hardware, software, and licenses</li><li>Partner closely with a small (4-person) IT team to support day-to-day operations</li></ul>
We are looking for an experienced ABM Marketing Manager to join our team in Atlanta, Georgia, for a long-term contract position. In this role, you will play a pivotal part in bridging the gap between marketing and sales by driving targeted campaigns and nurturing valuable sales relationships. This position offers the opportunity to work with international teams, manage multi-regional marketing programs, and contribute to scaling our foundational processes.<br><br>Responsibilities:<br>• Develop and execute account-based marketing strategies that align with sales objectives and business goals.<br>• Collaborate with sales teams to identify key accounts and create tailored marketing campaigns to drive engagement.<br>• Utilize tools like 6sense and Folloze to design and track targeted campaigns, ensuring data-driven decision-making.<br>• Manage outbound marketing requests from international sales teams, ensuring timely delivery and alignment with regional needs.<br>• Monitor and analyze campaign performance using platforms such as Power BI and Salesforce to optimize results.<br>• Coordinate with cross-functional teams to ensure seamless integration of marketing efforts throughout the sales funnel.<br>• Create and manage custom landing pages for vertical campaigns to enhance audience targeting and engagement.<br>• Support the scaling of marketing programs by improving existing processes and introducing innovative solutions.<br>• Build and maintain strong relationships with sales teams to demonstrate the value of marketing initiatives.<br>• Contribute to the development of metrics and reporting frameworks to track the effectiveness of marketing activities.
<p>Robert Half is hiring a <strong>Senior Accountant</strong> to join our <strong>Full-Time Engagement Professional team</strong>, supporting organizations during critical accounting and finance initiatives.</p><p><br></p><p>This is a <strong>full-time employment opportunity with Robert Half</strong>, offering consistent pay, full benefits, overtime eligibility, and bonuses — even between client assignments.</p><p><br></p><p>You’ll step into organizations when they need experienced accounting leadership most: during transitions, audits, system changes, or high-volume periods. Each engagement is designed to challenge your skills while expanding your experience across industries and accounting systems.</p><p><br></p><p>If you thrive in fast-moving environments and enjoy fixing what’s broken, this role delivers variety without sacrificing stability.</p><p><br></p><p><strong>Project Examples</strong></p><ul><li>Month-end close remediation</li><li>Financial statement preparation during audits</li><li>ERP implementation and system conversions</li><li>M& A integrations</li><li>Coverage for leaves of absence</li><li>Short-staffed accounting departments</li><li>Peak close or reporting cycles</li></ul><p><strong>What You’ll Be Doing</strong></p><ul><li>Perform full-cycle month-end close with minimal supervision</li><li>Prepare and reconcile balance sheet accounts</li><li>Draft and post recurring and complex journal entries</li><li>Produce financial statements, budgets, and cash flow forecasts</li><li>Maintain fixed asset schedules and capital leases</li><li>Support SOX compliance and GAAP reporting standards</li><li>Manage intercompany accounting and reconciliations</li><li>Analyze financial data and present findings clearly</li><li>Assist with department-wide initiatives and special projects</li></ul><p><strong>What We’re Looking For</strong></p><ul><li>5+ years of accounting experience</li><li>Strong general ledger and reconciliation background</li><li>Advanced Excel skills</li><li>Experience working in large accounting/ERP systems</li><li>Flexible, solution-oriented professional who adapts quickly</li></ul><p>This role offers a <strong>challenging, multi-faceted accounting career path</strong> where your expertise is valued, your adaptability is rewarded, and your growth never stalls.</p>
We are looking for an experienced and visionary Director of Data and AI to lead the strategic development and implementation of data management, artificial intelligence, and enterprise architecture initiatives. This role is pivotal in driving innovation, operational excellence, and competitive advantage through cutting-edge technologies and scalable solutions. Based in Atlanta, Georgia, the position requires collaboration with senior leaders to integrate data and AI into the organization's core strategy, ensuring measurable business outcomes.<br><br>Responsibilities:<br>• Define and execute a comprehensive strategy for data, AI, and enterprise architecture aligned with organizational goals.<br>• Collaborate with senior leadership to embed data-driven decision-making and AI solutions into business operations.<br>• Establish governance frameworks and standards for data management and architecture to ensure security, scalability, and reliability.<br>• Lead the development and modernization of enterprise architecture to support integration and cloud transformation.<br>• Oversee the deployment of AI technologies to enhance business processes, customer experiences, and workforce productivity.<br>• Manage enterprise data platforms and analytics to ensure data integrity and accessibility across the organization.<br>• Identify opportunities for leveraging data insights to improve performance and deliver competitive advantages.<br>• Evaluate emerging technologies and build external partnerships to stay ahead in innovation.<br>• Build and mentor a high-performing team focused on innovation, delivery, and continuous improvement.<br>• Foster a collaborative and accountable culture that promotes curiosity and drives transformation.
The Senior Accountant is responsible for ensuring the accuracy and integrity of financial data, leading complex account reconciliations, supporting month-end and year-end close, and providing guidance to entry level members of the accounting team. This role plays a critical part in financial reporting, compliance, and process improvement initiatives. Key Responsibilities: Prepare and review complex journal entries and account reconciliations. Lead the month-end and year-end close process, ensuring adherence to regulatory and company deadlines. Analyze financial statements and provide explanations for variances. Support the preparation of internal and external financial reports. Ensure compliance with GAAP and company accounting policies. Coordinate audit requests and provide documentation for internal and external audits. Mentor and support staff accountants and accounting assistants. Identify opportunities to streamline accounting processes and support process improvement projects. Collaborate with cross-functional teams, including finance, operations, and management.
<p><strong>Location:</strong> Onsite daily – Suwanee, GA (off Satellite Blvd) - this is a non-negotiable</p><p><strong>Employment Type:</strong> 6‑month contract (open‑ended extension likely)</p><p><br></p><p><strong>About the Role</strong></p><p>Our client is seeking a <strong>Carrier Relations Analyst</strong> to support performance analysis, carrier scorecarding, and customer‑facing operational improvements. This position is heavily focused on <strong>data analytics, performance measurement, and carrier management</strong>, with all operational data housed in OTM (Oracle Transportation Management).</p><p>This individual will analyze carrier performance, identify trends, prepare actionable insights, and support QBRs while serving as an emerging SME in carrier operations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Pull, analyze, and interpret data from <strong>OTM</strong> and related logistics systems.</li><li>Build and maintain <strong>carrier scorecards</strong>, dashboards, and performance reporting.</li><li>Identify operational trends and provide <strong>prescriptive recommendations</strong> to improve service levels.</li><li>Review and track <strong>corrective action logs</strong>, ensuring timely follow‑up and accountability.</li><li>Monitor performance KPIs such as:</li><li>On‑time delivery</li><li>Billing accuracy</li><li>Claims/exception activity</li><li>Compliance metrics</li><li>Validate billing information and ensure correct, complete carrier data is captured.</li><li>Participate in and periodically lead <strong>QBRs (Quarterly Business Reviews)</strong> with carriers and customers.</li><li>Serve as a <strong>customer‑facing analytical SME</strong>, articulating findings and actionable insights.</li><li>Collaborate cross‑functionally with planning, operations, and carrier management teams.</li></ul>
We are working with a client based in Metro Atlanta seeking a mid-level Systems Administrator / Help Desk Engineer to provide hands-on technical support across end-user systems and core IT infrastructure. This role is well-suited for a technically capable, customer-focused detail oriented who has moved beyond entry-level help desk work and is ready to take ownership of troubleshooting, system support, and day-to-day IT operations. <br> What You’ll Do: • Provide Level 2 support and act as an escalation point for complex end-user issues involving hardware, software, and connectivity. • Support and administer Windows desktops and laptops in a corporate environment. • Manage user accounts, access, and permissions within Active Directory and Group Policy. • Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. • Troubleshoot network connectivity issues (LAN/WAN, VPN, DNS, DHCP) and work with senior staff as needed. • Assist with system updates, patching, device deployments, and endpoint security initiatives. • Maintain and update IT documentation, knowledge base articles, and support procedures. • Collaborate with internal teams and vendors on infrastructure improvements and technology projects. • Deliver timely, detail oriented support to both on-site and remote users.
We are looking for an entry-level Graphic Designer to join our team in Atlanta, Georgia, on a contract-to-permanent basis. In this role, you will support renowned brands by creating engaging visuals across various platforms, including digital media, marketing campaigns, and event presentations. This is an excellent opportunity for a creative individual eager to grow their design career while collaborating within a dynamic and innovative environment.<br><br>Responsibilities:<br>• Develop visually appealing designs for print, digital, social media, and in-store displays to effectively convey brand messages.<br>• Collaborate with various teams, including corporate, brand, and franchise partners, to execute projects that align with overall objectives.<br>• Manage multiple design projects simultaneously, ensuring deadlines are met and high-quality standards are maintained.<br>• Uphold brand consistency by adhering to established guidelines and ensuring all creative assets reflect the brand identity.<br>• Maintain and organize graphic resources, including updating libraries and ensuring files are easily accessible.<br>• Embrace opportunities to learn from senior designers and explore new techniques to enhance creative output.
