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2 results for Help Desk Support Manager in Atlanta, GA
- Dunwoody, GA
- onsite
- Permanent / Full Time
- 50000 - 60000 USD / Yearly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide technical support to a diverse group of users, ensuring smooth operations across both Mac and PC platforms. This position offers a mix of onsite and remote work, allowing you to collaborate closely with the IT team and contribute to critical projects.<br><br>Responsibilities:<br>• Provide technical support to approximately 550 users, troubleshooting issues across Mac and PC environments.<br>• Manage software installations and ensure systems are updated and functioning efficiently.<br>• Handle high volumes of help desk tickets, addressing user-reported issues promptly and professionally.<br>• Support onboarding processes for new hires, including system setup and user account creation.<br>• Oversee IT inventory tracking, reporting on issued equipment and onsite assets.<br>• Administer Microsoft 365 applications, including email and collaboration tools, while assisting with the transition from Exchange on-premises to online.<br>• Collaborate with the IT team to identify opportunities for process improvements and contribute to team projects.<br>• Maintain confidentiality and ensure secure handling of company data.<br>• Provide light travel support for onboarding and other IT-related needs.<br>• Troubleshoot peripheral devices such as printers and VoIP systems, ensuring seamless operations.
- 2026-05-13T00:00:00Z
- Forsyth, GA
- onsite
- Temporary / Contract
- 26 - 29 USD / Hourly
- <p><strong>Overview</strong></p><p>If you're looking for work as a Desktop Support Analyst, and have the ability to communicate complex technical information to non-technical users in an understandable and concise format, you may be a good fit for the job opening at Robert Half. If you are a problem solver who enjoys working in a challenging and positive environment, this may be the Desktop Support Technician position for you. </p><p><br></p><p><strong>Major Responsibilities:</strong></p><p>- Offer computer desktop support in accordance with established policies and procedures</p><p>- Curate records of daily data communication transactions, issues and remedial actions taken or installation activities</p><p>- Rectify computer problems, and suggest appropriate action/solutions</p><p>- Meet regularly and effectively with ticket submitters</p><p>- Organize hardware repairs with the appropriate vendors</p><p>- Keep up, explore, and fix computer systems, hardware, printers, and computer peripherals</p><p>- Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems</p>
- 2026-05-12T00:00:00Z