We are looking for a dedicated Customer Service Representative to join our team in Atlanta, Georgia. This is a Contract to permanent position offering the opportunity to contribute to a dynamic environment within the real estate and property industry. The ideal candidate will excel in data management, client interactions, and ensuring accuracy in payment processes.<br><br>Responsibilities:<br>• Perform bulk data entry tasks with precision and attention to detail.<br>• Review and validate payment information to ensure accuracy within the system.<br>• Code and manage financial transactions efficiently.<br>• Analyze ledgers and reconcile discrepancies as needed.<br>• Maintain accurate records and documentation using Salesforce.<br>• Handle up to 30 inbound and outbound calls daily, addressing customer inquiries and concerns.<br>• Provide exceptional customer service in a call center environment.<br>• Utilize Yardi and Salesforce software for data processing and record keeping.<br>• Collaborate with team members to improve processes and workflows.<br>• Ensure compliance with company policies and procedures in all tasks.
We are looking for an experienced Customer Service Representative to join our team in Smyrna, Georgia. This is a Contract to permanent position, offering an excellent opportunity to grow within a dynamic environment. The ideal candidate will bring strong organizational skills, technical expertise, and a commitment to delivering exceptional customer service.<br><br>Responsibilities:<br>• Coordinate customer sales from order initiation through product delivery, ensuring smooth processes and timely execution.<br>• Accurately input technical data and maintain customer documentation within databases.<br>• Communicate effectively with sales staff and customers to gather required documentation for order completion.<br>• Collaborate with field service employees to develop strategies for resolving long-term customer service issues.<br>• Prepare routine management and quality reports, as well as special reports as directed by supervisors.<br>• Identify departmental challenges, recommend solutions, and implement changes to improve efficiency.<br>• Maintain individual productivity and performance standards while meeting deadlines.<br>• Attend work, meetings, and other obligations punctually and consistently.<br>• Suggest innovative approaches, policies, and procedures to enhance departmental services.<br>• Perform additional duties as assigned to support team objectives.