<p>Robert Half HR Solutions is partnering with a fast-growing client looking to add an HR Manager to their team. This opportunity is ideal for HR professionals who thrive in dynamic, multisite environments and are passionate about shaping positive employee experiences and workplace culture.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Serve as the primary point of contact for employees and managers regarding HR-related questions, concerns, and issue resolution.</li><li>Lead and manage employee relations, investigating issues, mediating conflicts, and providing guidance to drive positive outcomes.</li><li>Oversee performance management activities, including goal setting, coaching, corrective actions, and annual review processes.</li><li>Drive employee engagement initiatives, helping to build and reinforce a collaborative, inclusive, and high-performance company culture.</li><li>Ensure HR compliance with all federal, state, and local employment laws and company policies; maintain accurate HR documentation and records.</li><li>Support and execute change management strategies as the company grows and evolves.</li><li>Some travel to local site locations to provide hands-on HR support, build relationships, and understand location-specific needs.</li><li>Advise leadership, train managers on HR best practices, and support the rollout of new programs and policies.</li></ul><p><br></p><p>Why You’ll Love This Role:</p><ul><li>Direct impact on the company’s growth and culture at a critical phase.</li><li>Opportunity to build out HR programs from the ground up.</li><li>Highly visible role with room for advancement in a growth-focused organization.</li></ul><p><br></p>
<ul><li>Manage scheduling, calendars, and meeting coordination for leadership and staff</li><li>Prepare and edit correspondence, reports, memos, and presentations</li><li>Handle incoming calls and emails, ensuring prompt and professional responses</li><li>Maintain confidential records and files, and organize digital and physical documents</li><li>Support travel arrangements and expense reporting</li><li>Assist with the onboarding process for new employees</li><li>Order office supplies and help with facilities coordination</li><li>Provide general office support and contribute to team projects as needed</li></ul><p><br></p>
We are looking for an experienced Senior Accountant to join our team in Buford, Georgia. In this long-term contract position, you will play a key role in managing essential accounting functions and ensuring financial accuracy. This role requires a detail-oriented individual with a strong background in financial processes and reporting.<br><br>Responsibilities:<br>• Oversee month-end close processes to ensure accurate and timely reporting of financial results.<br>• Maintain and reconcile the general ledger to ensure all entries are properly recorded.<br>• Prepare and post journal entries, making necessary adjustments as required.<br>• Conduct account reconciliations to verify accuracy and resolve discrepancies.<br>• Perform bank reconciliations and ensure proper documentation for all financial transactions.<br>• Generate consolidated financial statements and provide detailed analysis.<br>• Manage inventory accounting, including tracking and reporting inventory balances.<br>• Utilize Sage 100 software for accounting tasks and financial reporting.<br>• Create and maintain spreadsheets using advanced Microsoft Excel functions to support financial analysis.<br>• Collaborate with other departments to ensure compliance with company policies and procedures.
We are looking for an experienced EDI Developer to join our team in Johns Creek, Georgia. In this Contract-to-permanent position, you will play a key role in developing and maintaining electronic data interchange solutions. The ideal candidate will have a strong programming background and the ability to lead technical projects, ensuring the successful implementation of EDI systems.<br><br>Responsibilities:<br>• Develop and maintain EDI integrations to align with project requirements and organizational goals.<br>• Lead and oversee the transition from AS400 trusted links to Cleo Integration Cloud, ensuring smooth project execution.<br>• Write, test, and refine code to ensure high-quality and efficient software solutions.<br>• Collaborate with cross-functional teams to troubleshoot and resolve technical issues effectively.<br>• Conduct code reviews and provide feedback to improve code quality and consistency.<br>• Create and maintain comprehensive documentation, including technical specifications and project notes.<br>• Perform database operations and queries using DB2 to support EDI processes.<br>• Establish work breakdown structures and project timelines to ensure deliverables are met on time.<br>• Communicate project updates, challenges, and solutions to stakeholders and team members.<br>• Ensure the performance and reliability of EDI systems by monitoring and addressing system uptime.
We are looking for a Customer Service Representative to join a dynamic team in Atlanta, Georgia, within the medical devices industry. This position offers an exciting opportunity to provide outstanding customer service and technical support for innovative home sleep apnea testing devices. The role involves assisting customers with technical issues, educating them about products, and ensuring a seamless user experience.<br><br>Responsibilities:<br>• Deliver exceptional customer service and technical support for medical device products and services.<br>• Collaborate with team members to investigate and resolve customer issues in line with established policies.<br>• Maintain detailed and accurate records of customer interactions and resolutions.<br>• Educate customers about product features and benefits to ensure proper usage.<br>• Foster customer retention by providing superior support and addressing concerns promptly.<br>• Communicate unresolved issues to the Customer Service Manager for further action.<br>• Utilize remote support tools and industry-standard applications to troubleshoot technical problems.<br>• Work independently while contributing to team goals in a fast-paced environment.<br>• Adapt to new challenges and learn quickly to address diverse customer needs.<br>• Offer clear explanations of technical issues to non-technical customers.
<p>Our client is seeking a Full Time/Direct Hire Content Specialist to join their team in Atlanta. This role requires candidates to be in office a minimum of 3 days per week. </p><p><br></p><p>We are looking for a Content Specialist to develop, write, and manage engaging content that strengthens our brand presence and supports marketing initiatives. This role will translate complex or technical topics into clear, approachable content that connects with our audience across multiple channels. The ideal candidate is a strong storyteller who understands how content influences awareness, engagement, and conversion throughout the customer or patient journey.</p>
<p><strong>🌟 Tax & Wealth Paralegal | Atlanta, GA | Up to $120K + Bonus 🌟</strong></p><p><br></p><p> 📍 <em>Hybrid Remote Flexibility | High-Net-Worth Clientele | Estate & Trust Focus</em></p><p><br></p><p>Are you a seasoned <strong>Trusts & Estates Paralegal</strong> with a passion for precision, client service, and complex fiduciary matters? A highly respected, Atlanta-based boutique firm is seeking a <strong>Tax & Wealth Paralegal</strong> to join their collaborative and long-tenured team. This is a rare opportunity to work on sophisticated matters for high-net-worth individuals and family offices in a supportive, professional environment.</p><p><br></p><p>🔍 <strong>What You’ll Do:</strong></p><ul><li>Independently manage <strong>full-cycle estate and trust administration</strong></li><li>Prepare <strong>706s, 709s, 1041s</strong>, and other fiduciary income and gift tax returns</li><li>Handle <strong>federal and state estate tax filings</strong>, probate documents, and trust accountings</li><li>Collaborate with attorneys on <strong>entity formation, tax planning, and compliance</strong></li><li>Utilize tools like <strong>EstateWorks, GEMS, Zane</strong>, and others to streamline workflow</li><li>Mentor junior team members and contribute to process improvements</li></ul><p><br></p>
<p>We are seeking an experienced <strong>Office Manager / Bookkeeper</strong> to oversee daily administrative operations and manage financial tasks to ensure smooth functioning of office activities. This role combines organizational leadership with hands-on bookkeeping responsibilities, offering an opportunity to contribute to a dynamic and efficient workplace. The ideal candidate will excel in multitasking, demonstrate strong attention to detail, and have proficiency in <strong>Sage accounting software</strong>.</p><p><strong>Responsibilities:</strong></p><p><strong>Office Management:</strong></p><ul><li>Oversee and manage daily administrative tasks to ensure efficient office operations.</li><li>Coordinate procurement and inventory of office supplies to meet organizational needs.</li><li>Maintain accurate records of office supply levels and ensure timely replenishment.</li><li>Perform receptionist duties by greeting visitors and managing incoming calls professionally.</li><li>Support team members with administrative tasks and maintain organized office documentation.</li><li>Ensure the office environment is neat, functional, and conducive to productivity.</li><li>Collaborate with vendors and service providers to address office-related needs and concerns.</li></ul><p><strong>Bookkeeping & Financial Management:</strong></p><ul><li>Manage <strong>accounts payable and accounts receivable</strong>, ensuring timely and accurate processing.</li><li>Record and reconcile financial transactions using <strong>Sage accounting software</strong>.</li><li>Prepare and maintain accurate financial records, including general ledger entries.</li><li>Process payroll and ensure compliance with relevant regulations.</li><li>Assist in preparing monthly, quarterly, and annual financial reports.</li><li>Monitor cash flow and support budgeting activities.</li><li>Ensure compliance with company policies and applicable accounting standards.</li></ul>
<p>This role suits an engineer ready to grow deeper into application development while working on cross-functional projects. You’ll write code for new features, fix defects, support integrations, and contribute to technical decisions while learning from senior team members.</p>
<p>We are seeking a detail-oriented and technically savvy Product Owner to join our IoT-based smart building automation product line. This role sits at the intersection of technology, design, and customer needs—connecting software development with business outcomes. You will work closely with engineering, product, and design teams to ensure technical vision is translated into actionable development deliverables that address real-world customer challenges in the HVAC and controls domain.</p><p>This position is ideal for someone with deep experience in HVAC systems, controls integration, and field operations who is now ready to bridge technical implementation and product strategy. The ability to understand both customer challenges on the commercial side and technical integration on the software side is critical.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the technical bridge between business and engineering, translating requirements into technical deliverables and user stories.</li><li>Collaborate with customers, developers, and product managers to identify pain points and create solutions that enhance building performance and connectivity.</li><li>Leverage your HVAC and controls expertise to guide integration efforts, including API connectivity (Salesforce and other enterprise systems).</li><li>Work with protocols such as Fox and other building automation technologies to ensure seamless interoperability.</li><li>Support data gathering, dissection, and extraction for system optimization and analytics.</li><li>Collaborate with global and cross-functional teams to deliver intuitive, high-performing, and scalable features.</li><li>Contribute to solutions that enhance energy efficiency, occupant comfort, and system visibility across large commercial building portfolios.</li></ul><p><br></p>
We are looking for a skilled Legal Assistant to join our team on a contract basis in Atlanta, Georgia. The ideal candidate will bring organization and efficiency to legal operations while providing vital support to attorneys and legal staff. This role requires a strong ability to manage multiple tasks and deadlines in a fast-paced environment.<br><br>Responsibilities:<br>• Manage and maintain attorneys’ calendars to ensure timely scheduling and coordination of meetings, hearings, and deadlines.<br>• Utilize Tabs3 software for accurate tracking and management of legal billing and case records.<br>• Handle garnishment processes with precision, ensuring compliance with legal standards and deadlines.<br>• Prepare and draft legal documents, including letters, pleadings, and agreements, with a high level of attention to detail.<br>• Conduct e-filing of legal documents in accordance with court requirements and procedures.<br>• Transcribe dictation accurately to create precise and well-formatted legal documents.<br>• Provide administrative support to legal teams by organizing files, managing correspondence, and coordinating logistics.<br>• Monitor and prioritize tasks to meet strict deadlines and maintain workflow efficiency.
We are looking for a skilled Business Analyst to join our team in Atlanta, Georgia. In this Contract-to-Permanent role, you will focus on improving last-mile delivery operations by bridging the gap between business needs and technical solutions. This position is ideal for someone who excels in agile environments and takes ownership of initiatives with a proactive mindset.<br><br>Responsibilities:<br>• Collaborate closely with business stakeholders to gather and analyze operational requirements.<br>• Develop roadmaps, user stories, and testing plans to support project objectives.<br>• Identify opportunities for process enhancements and propose actionable solutions.<br>• Document detailed requirements and oversee product development using tools such as Samsara and DispatchTrack.<br>• Manage the full lifecycle of business analysis, from initial discovery to final delivery.<br>• Serve as a communication bridge between technical teams and non-technical stakeholders.<br>• Facilitate executive meetings and provide clear updates on project progress.<br>• Conduct gap analyses to identify areas for improvement in delivery and logistics systems.<br>• Support agile project workflows and ensure alignment with business goals.
We are looking for a detail-oriented Compliance Analyst to join our team on a Contract basis in Norcross, Georgia. In this role, you will ensure regulatory compliance and facilitate accurate reporting across various systems and processes. This position offers an exciting opportunity to work with tools like SAP and Microsoft Excel while contributing to global trade compliance efforts.<br><br>Responsibilities:<br>• Maintain and update Harmonized Tariff Schedule (HTS) classifications to ensure adherence to trade compliance regulations.<br>• Collaborate with cross-functional teams to manage compliance-related data within SAP systems.<br>• Utilize Microsoft Excel to analyze, organize, and report compliance data effectively.<br>• Monitor and enforce compliance with international trade laws, policies, and procedures.<br>• Conduct audits and reviews to identify and address gaps in compliance processes.<br>• Assist in the preparation of documentation required for regulatory filings and trade activities.<br>• Research and stay informed about changes in trade regulations to proactively adjust compliance strategies.<br>• Develop and present reports summarizing compliance metrics and findings to stakeholders.<br>• Support the implementation of technology solutions to enhance compliance tracking and reporting.
<p>Robert Half Marketing and Creative is looking for a Graphic Designer for a contract role with a client in the Vinings area. The Graphic Designer will be responsible for the development of creative assets including print and digital. This will include but not limited to corporate collateral design, brochures, catalogs, newsletters and signage. The graphic designer must have extensive experience with the Adobe Creative Suite including InDesign, Photoshop, Illustrator and Acrobat. Knowledge of print production us a huge plus.</p>
<p><strong>CONTROLLER - Family-owned Manufacturer just South of Atlanta</strong></p><p><br></p><p>We are looking for an experienced <strong>Controller </strong>to oversee and optimize our financial operations in Fairburn, Georgia. This role requires a strategic leader who can ensure efficient cash management, financial reporting, and contract administration while maintaining compliance with statutory regulations. The ideal candidate will bring expertise in accounting processes and a proactive approach to supporting organizational goals.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Oversee all accounting, finance, and treasury operations, including general ledger, AP/AR, payroll, monthly close, and financial reporting.</li><li>Lead budgeting, forecasting, cash flow management, and variance analysis.</li><li>Maintain and continuously strengthen internal controls, ensuring compliance with GAAP and all regulatory standards.</li><li>Prepare monthly, quarterly, and annual financial statements and present results to ownership/leadership.</li><li>Analyze financial performance, develop actionable insights, and make recommendations for business improvements and cost control.</li><li>Manage relationships with external partners, including banks, auditors, and tax advisors.</li><li>Supervise and mentor a small team (or oversee outsourced functions, as needed).</li><li>Participate in strategic planning, capital investment analysis, and major business initiatives.</li><li>Oversee and optimize the use of accounting/ERP software.</li><li>Support operational teams with inventory accounting, job costing, and margin analysis.</li></ul><p><br></p>
We are looking for a dedicated Accounting Clerk to support essential financial operations in our service industry team. This long-term contract position is ideal for individuals eager to build their expertise in accounting processes while contributing to accurate and efficient financial reporting. Located in Douglasville, Georgia, this role offers an excellent opportunity to grow within a meticulous and dynamic environment.<br><br>Responsibilities:<br>• Perform accurate data entry to ensure financial records are up-to-date and error-free.<br>• Assist with billing processes, including the preparation and distribution of invoices.<br>• Support cost accounting activities by compiling and analyzing relevant data.<br>• Generate monthly financial statements and cost reports to aid decision-making.<br>• Manage accounts payable (AP) and accounts receivable (AR) transactions with precision.<br>• Utilize QuickBooks Online to handle accounting tasks and maintain organized records.<br>• Process invoices promptly and ensure compliance with company policies.<br>• Collaborate with the finance team to streamline daily accounting operations.
<p><strong>ENVIRONMENTAL HEALTH & SAFETY (EHS) MANAGER - Well-Established Manufacturer East of Atlanta</strong></p><p>My client, a well-established manufacturer east of Atlanta, is looking for an experienced and proactive<strong> Environmental Health & Safety (EHS) Manager </strong>to join their team in Covington, Georgia. In this key role, you will oversee and enhance their environmental, health, and safety programs, ensuring compliance with all applicable regulations and industry standards. The EHS Manager will play a central role in developing, implementing, and monitoring safety initiatives across the organization to maintain a safe and healthy workplace.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the development and implementation of comprehensive environmental, health, and safety programs, policies, and procedures.</li><li>Conduct safety audits and risk assessments to identify and address unsafe conditions or behaviors in our facilities, equipment, and operations.</li><li>Ensure compliance with federal, state, local, and company safety and environmental regulations and standards.</li><li>Develop and deliver training programs on safety and environmental practices to all levels of plant operations.</li><li>Oversee fire protection and operations management (O& M) programs, ensuring readiness and compliance with fire safety standards.</li><li>Perform Job Hazard Analyses (JHAs), system audits, and ergonomic assessments as needed to reduce risk and improve operational safety.</li><li>Drive a culture of safety by leading injury reduction efforts and promoting a “Zero Injury Culture” throughout the organization.</li><li>Manage the injury review process, analyzing root causes and ensuring corrective actions are taken.</li><li>Monitor and report on operational safety and environmental performance, tracking key metrics and identifying areas for improvement.</li><li>Act as the emergency response coordinator, developing and leading an emergency response team to ensure effective preparedness.</li><li>Participate in cross-functional projects and task force initiatives to support broader organizational goals and safety improvements.</li></ul><p><br></p>
<p>Senior AS400 Software Engineer</p><p>Location: Atlanta GA- 5 DAYS ONSITE!!</p><p><br></p><p>We are seeking a Senior AS400 Software Engineer to lead the design, development, and maintenance of complex software solutions. This role involves shaping architectural decisions, mentoring team members, and delivering high-quality software products that align with the organization’s strategic goals. The ideal candidate is a strong programmer, self-motivated, and comfortable diving into complex technical challenges.</p><p><br></p><p><br></p>
<p>Robert Half Marketing and Creative is seeking a talented Production Artist for an on-going, long term contract with a retail client in Buckhead. The Production Artist will be responsible for the preparation of production-ready artwork for release for new marketing collateral concepts, specs, creating mock-ups and components, while maintaining corporate cost goals, brand standards, and overall strategy. The Production Artist will be responsible for the execution and release of material including: environmental, retail signage, in-store visuals, packaging and catalogs</p>
<p><br></p><p><strong>Job Title:</strong> Marketing Automation Specialist (Contract – 6 Months, Hybrid)</p><p> <strong>Location:</strong> Atlanta, GA (Hybrid)</p><p> <strong>Duration:</strong> 6 months</p><p><strong>About the Role:</strong></p><p> We are seeking a skilled <strong>Marketing Automation Specialist</strong> to join our team on a 6-month contract basis. This hybrid role (Atlanta, GA) is ideal for a detail-oriented professional who thrives on building and optimizing automated marketing campaigns, managing workflows, and leveraging data to drive engagement and conversions.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, build, and manage marketing automation workflows, campaigns, and email nurturing programs.</li><li>Maintain and optimize lead scoring, segmentation, and CRM integration (HubSpot, Salesforce, Marketo, or similar).</li><li>Monitor campaign performance, generate reports, and provide actionable insights to improve ROI.</li><li>Collaborate with marketing, sales, and creative teams to ensure campaigns align with brand strategy.</li><li>Implement A/B testing, personalization, and other optimization strategies for email and digital campaigns.</li><li>Ensure data cleanliness and manage integrations between marketing automation platforms and other systems.</li></ul><p><br></p>
We are looking for a detail-oriented Billing Analyst to join our team in Atlanta, Georgia. In this long-term contract position, you will play a key role in ensuring accurate and efficient billing processes for key accounts, while also managing collections and maintaining strong customer relationships. This is an excellent opportunity to contribute to the financial operations of an organization and work collaboratively with internal and external stakeholders.<br><br>Responsibilities:<br>• Prepare and process daily invoices for key account customers, adhering to contractual terms and conditions.<br>• Verify the accuracy of special billing rates and ensure compliance with customer agreements.<br>• Upload invoices to third-party billing platforms and provide required documentation, such as work orders, purchase orders, and time tickets.<br>• Monitor invoice statuses in third-party platforms, resolving rejected invoices and addressing holds promptly.<br>• Collaborate with key account managers and district offices to resolve invoice disputes and ensure timely resolutions.<br>• Communicate with customers to address discrepancies, investigate complaints, verify charges, correct errors, and confirm payment dates.<br>• Provide statements of account and other billing details to customers, account managers, and relevant personnel upon request.<br>• Drive improvements in accounts receivable aging and bad debt expense metrics.<br>• Escalate unresolved disputes to management when necessary.<br>• Utilize Excel functions such as pivot tables and VLOOKUPs for data analysis and reporting.
<p>We are looking for a skilled GenAI Application Developer to join our 100% remote team. In this role, you will focus on creating and maintaining software applications while utilizing industry-standard frameworks. This is a Long-term Contract position that offers the opportunity to work on moderately complex projects and collaborate with technical teams to deliver impactful solutions.</p><p><br></p><p>Amazon Connect application development and configuration: </p><ul><li>Build, update, and maintain Amazon Connect contact flows, routing profiles, and queues to support both voice and chat channels.</li><li>Integrate Lex V2 bots into Amazon Connect flows for call deflection, self-service transactions, and escalation.</li><li>Enable and configure Contact Lens for real-time and post-contact analytics, transcription, summarization, sentiment analysis, and redaction.</li><li>Configure Amazon Q in Connect domains, knowledge sources, guided workflows, and step-by-step agent assist experiences.</li><li>Implement S3-based call and chat transcript storage with encryption, lifecycle policies, and retention compliance.</li></ul><p>AI orchestration and backend services: </p><ul><li>Write AWS Lambda (Python) functions to orchestrate Bedrock LLM calls, embeddings workflows, and model invocation logging.</li><li>Implement OpenSearch indexing, vector/keyword queries, and knowledge synchronization triggers.</li><li>Build retrieval-augmented generation (RAG) pipelines to enhance Amazon Connect agent assist and self-service knowledge.</li><li>Apply structured logging, unit/integration tests, error handling, and performance/cost safeguards.</li></ul><p>Data safety and compliance: </p><ul><li>Implement AI guardrails, prompt templates, and output evaluation for safety and accuracy.</li><li>Enforce PII minimization and redaction policies in Amazon Connect conversation logs.</li><li>Participate in threat modeling and support remediation of findings for contact center integrations.</li></ul><p>Web and chat integration: </p><ul><li>Support CloudFront + WAF configurations for secure web chat entry points.</li><li>Build APIs and event hooks to pass conversation context between web chat, Amazon Connect, and AI services.</li><li>DevSecOps and operations: </li><li>Contribute to Git-based CI/CD pipelines, code reviews, and documentation.</li><li>Maintain runbooks, architecture diagrams, and SOPs for contact flows, bot integrations, and AI workflows.</li><li>Create and monitor CloudWatch dashboards/alarms for call deflection rate, average handle time (AHT), contact resolution, and AI usage metrics.</li></ul><p><br></p>
<p>We are looking for a skilled Associate Attorney to assist a boutique law firm in Atlanta, Georgia. This position offers an excellent opportunity for candidates with a strong background in civil litigation and federal legal processes. If you have a passion for delivering high-quality legal work and thrive in a collaborative office environment, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Draft legal complaints and ensure accuracy and thoroughness in documentation.</p><p>• Conduct comprehensive legal research to support case strategies.</p><p>• Prepare motions and manage deposition processes effectively.</p><p>• Review discovery materials to identify critical information and insights.</p><p>• Collaborate with team members to develop case strategies and solutions.</p><p>• Handle civil litigation tasks with professionalism and attention to detail.</p><p>• Maintain compliance with legal regulations and deadlines.</p><p>• Engage in federal litigation processes, ensuring all procedural requirements are met.</p>
<p>We are looking for an experienced Corporate Event Manager with Corporate Enterprise & Executive Events Planning and Management experience to oversee the planning and execution of high-profile events for customer advocacy and thought leadership initiatives. This role involves managing both virtual and in-person events, ensuring seamless coordination and exceptional delivery. This is a long-term contract position based in Atlanta, Georgia, with flexibility for remote work.</p><p><br></p><p>Responsibilities:</p><p>• Plan and execute customer advocacy events, including user groups and thought leadership programs.</p><p>• Coordinate the logistics for both virtual and in-person gatherings, ensuring all aspects run smoothly.</p><p>• Collaborate with stakeholders to align event goals with organizational objectives.</p><p>• Manage event budgets, timelines, and resources to deliver high-quality experiences.</p><p>• Oversee data collection and analysis from events to measure impact and improve future planning.</p><p>• Develop and maintain relationships with vendors, partners, and community members.</p><p>• Ensure all events comply with industry standards and organizational policies.</p><p>• Provide creative input to enhance attendee engagement and overall event success.</p><p>• Facilitate post-event evaluations to gather feedback and implement improvements.</p><p>• Support community engagement initiatives through strategic event planning and execution.</p>
We are offering an exciting opportunity for a Product Support Specialist in the Internet Service Provider industry, based in Atlanta, Georgia. The role involves the development and execution of an integrated omnichannel strategy, collaboration with various teams, and the use of data analytics to improve service delivery. <br><br>Responsibilities:<br><br>• Implement and manage a comprehensive strategy to unify customer interactions across various platforms such as phone, email, chat, social media, and self-service options.<br>• Collaborate with the customer service, marketing, technology, and sales teams to ensure the omnichannel strategy aligns with the organization's objectives.<br>• Utilize data analytics to monitor customer behavior and feedback, identifying opportunities for service improvement and personalizing customer experiences across all channels.<br>• Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows to enhance efficiency and align with customer service goals.<br>• Advocate for a customer-first approach, designing every touchpoint to meet client needs and expectations while maintaining brand consistency.<br>• Streamline internal workflows, systems, and processes to reduce redundancy, increase cost-efficiency, and eliminate manual work in the omnichannel operations environment.<br>• Oversee budget and resources for omnichannel operations, ensuring efficient use of resources to meet business goals.<br>• Provide guidance and mentorship to team members, promoting their detail-oriented development and alignment with team and company objectives.<br>• Carry out other related duties as needed.
