<p>We are seeking a Tier II Help Desk Technician to provide intermediate-level technical support to end-users. The ideal candidate will troubleshoot hardware and software issues, escalate unresolved incidents, and ensure timely resolution of service requests. This role requires strong communication skills and the ability to work independently or in a team environment.</p><p><strong>Responsibilities:</strong></p><ul><li>Respond to escalated help desk tickets related to desktops, laptops, printers, and applications</li><li>Provide remote and on-site support to end-users</li><li>Perform software installations, updates, and system configurations</li><li>Maintain documentation of issues and solutions</li><li>Escalate complex issues to Tier III or appropriate teams</li></ul><p><br></p>
<p>Position Summary</p><p>We are seeking a Help Desk Specialist to provide Tier 1 and Tier 2 technical support for end users. This role will troubleshoot hardware, software, and networking issues while ensuring a positive support experience.</p><p>Key Responsibilities</p><ul><li>Respond to support tickets, calls, and emails in a timely manner.</li><li>Troubleshoot and resolve hardware and software issues.</li><li>Manage user accounts, permissions, and access requests.</li><li>Document issues and maintain knowledge base articles.</li><li>Provide user training on systems and applications.</li></ul><p><br></p>
<p>Position Summary</p><p>We are seeking a Help Desk Analyst to provide technical support to end users, ensuring timely resolution of issues and maintaining a high level of customer satisfaction.</p><p>Key Responsibilities</p><ul><li>Respond to Tier 1 and Tier 2 support requests via phone, email, and ticketing system.</li><li>Troubleshoot hardware, software, and network issues.</li><li>Manage user accounts, password resets, and access permissions.</li><li>Document issues, solutions, and escalation steps.</li><li>Train users on basic IT practices and applications.</li></ul><p><br></p>
We are looking for a Tier III Help Desk Technician with advanced troubleshooting skills to handle escalations and complex IT support issues. This role serves as a senior support resource and will work closely with system and network teams to resolve high-level incidents. Responsibilities: Resolve advanced technical issues involving networks, servers, and enterprise systems Serve as an escalation point for Tier I and II technicians Document solutions and create knowledge base articles Assist with IT projects and deployments Mentor entry level help desk staff
We are on the hunt for a Systems Administrator to join our team in Sandy Springs, Georgia. This role lies at the intersection of providing first-level support for internal users and managing user accounts, permissions, and passwords. You will also be involved in system administration tasks, network support, software & application support, and documentation.<br><br>Responsibilities:<br><br>• Be the first point of contact for internal users by supporting them via ticketing system, phone, email and Teams.<br>• Troubleshoot and resolve hardware, software, and network issues promptly.<br>• Escalate complex issues to senior IT and engineering staff when necessary.<br>• Assist in managing user accounts, permissions, and passwords, especially for platforms like Active Directory, Office 365, etc.<br>• Configure new servers and services following established procedures and best practices.<br>• Perform routine system monitoring, backups, and basic maintenance tasks.<br>• Support the setup, configuration, and troubleshooting of hardware such as PCs, printers, mobile devices, etc.<br>• Assist in monitoring and maintaining local area network (LAN) and wide area network (WAN) connections.<br>• Troubleshoot connectivity issues and help maintain network security, including firewall configuration and VPN setup.<br>• Install, update, and support company-approved software.<br>• Assist with the deployment of applications, patches, and updates to systems.<br>• Maintain detailed records of support requests and resolutions in the help desk system.<br>• Participate in creating and maintaining IT documentation, policies, procedures, and user guides in line with best practices.<br>• Ensure smooth operation of all IT functions, including telephone and network connectivity for all company locations.<br>• Implement and maintain appropriate security measures, processes, and procedures to protect business assets.<br>• Manage controls and governance of technology platforms and ownership of policies and procedures relating to information technology.<br>• Participate in the selection, implementation, and management of 3rd party vendor relationships for information technology.
We are looking for motivated individuals to join our team as Outbound Sales representatives in Buford, Georgia. This is an exciting Contract to Permanent opportunity that offers competitive hourly pay and commission potential. The role is ideal for candidates with strong communication skills and a passion for delivering exceptional customer experiences.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets, addressing customer inquiries and resolving issues efficiently.<br>• Engage with clients via direct phone calls to promote products and services, ensuring a positive and attentive interaction.<br>• Handle inside sales tasks, including managing leads, closing sales, and meeting or exceeding sales targets.<br>• Maintain accurate records of customer interactions and sales activities in the company's CRM system.<br>• Collaborate with team members to identify opportunities for improving sales strategies and processes.<br>• Demonstrate a thorough understanding of the company's products to provide informed recommendations and solutions to customers.<br>• Participate in training sessions and team meetings to stay updated on company offerings and sales techniques.<br>• Build and maintain strong relationships with clients to encourage repeat business and referrals.<br>• Monitor and follow up on sales leads to ensure timely and successful conversion.<br>• Provide excellent customer service by addressing concerns and ensuring client satisfaction.
<p>A global professional services firm is seeking a high-touch IT Services Coordinator to join its Atlanta office. This is a hybrid role (3 days onsite: Tuesday–Thursday) supporting a dynamic team of consultants, executives, and staff across multiple locations.</p><p><br></p><p>Position Overview:</p><p>As the IT Services Coordinator, you’ll be the front-line technical support resource for a high-performing office. You’ll troubleshoot hardware, software, and network issues, assist with mobile and A/V setups, and collaborate with a close-knit IT team to ensure seamless operations.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide hands-on support for desktops, laptops, mobile devices, A/V systems, and network infrastructure</li><li>Troubleshoot issues across Windows 365, Office 365, Outlook, Active Directory, and Cisco systems</li><li>Manage and resolve tickets via ServiceNow</li><li>Support users locally in Atlanta and remotely in other U.S. offices</li><li>Partner with senior IT team members for escalations and project work</li></ul>
We are seeking a PC Technician to install, configure, and maintain desktops, laptops, and peripheral devices. This position will provide both on-site and remote support, including hardware repairs and upgrades. Responsibilities: Install and configure desktops, laptops, printers, and other peripherals Troubleshoot hardware and software issues Perform imaging, patching, and asset inventory updates Replace and repair PC components as needed Provide support for local users and escalate when necessary
<p>We are hiring a Data Center Engineer to support day-to-day operations of a mission-critical data center environment in Metro Atlanta. The ideal candidate will have experience with physical hardware, racking/cabling, network configurations, and environmental controls. This is a hands-on role requiring strong problem-solving skills and the ability to manage infrastructure deployments and maintenance tasks.</p>
<p>Inventory Coordinator</p><p><br></p><p><br></p><p>Summary of Position:</p><p><br></p><p>Looking for an Inventory Coordinator. As the Inventory Coordinator you will be the go-to person for all things Merchandise Related for Safety & Automotive Emissions stations in North America. As the Inventory Coordinator you will be the POS expert. All our emission stations are currently using one of the leading cloud-based POS Systems. You will be responsible for placing orders, inventory tracking, maintaining & adding item data within the POS system, as well as reporting. You will analyze sales & market trends, as well as provide product life cycles & line extension recommendations. You will work closely with the Marketing & Merchandising Manager in the performance of these duties, as well as the execution of product introduction & phase out, product data maintenance, product flow & inventory control goals.</p><p><br></p><p><br></p><p>Position Duties and Responsibilities:</p><p><br></p><p>· Partner with IT & PTI team to accurately load new items into POS system</p><p><br></p><p>· Coordinate & support new product training</p><p><br></p><p>· Manage new merchandise vendor set up</p><p><br></p><p>· Maintain current inventory data in POS system</p><p><br></p><p>· Acts as a liaison between the vendors, station managers / inspectors, & focusing on the timely delivery of products, as well as resolving any product issues.</p><p><br></p><p>· Research, acquire & update information on products in the backend of the POS</p><p><br></p><p>· Analyze item sales trends & provide recommendations for line extensions & phase outs</p><p><br></p><p>· Analyze product assortments & recommend expansion & phase outs on a per-station basis</p><p><br></p><p>· Manage inventory audit of all stations merchandise</p><p><br></p><p>· Perform inventory spot checks throughout the year</p><p><br></p><p>· Create & submit purchase orders for product replenishment for all stations</p><p><br></p><p>· Contribute & support department initiatives</p><p><br></p><p>· Assist in the communication of all pertinent product information to internal & external partners.</p><p><br></p><p>· Complete daily merchandise sales reports, as well as monthly cost of goods report</p><p><br></p><p>· Perform sales trend analysis & provide recommendations</p><p><br></p><p>· Assist in all operational & administrative functions</p><p><br></p><p>· Perform other duties as assigned</p><p><br></p><p><br></p><p><br></p>
<p><strong>Position Summary</strong></p><p> We are seeking an ERP Support Specialist to provide ongoing system support, troubleshoot issues, and ensure smooth daily operations of the ERP system.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 ERP support for end users.</li><li>Troubleshoot and resolve functional and technical ERP issues.</li><li>Escalate complex problems to developers or vendors as needed.</li><li>Maintain user access, roles, and security settings.</li><li>Assist with ERP upgrades, patches, and enhancements.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Legal Administrative Assistant to join our team in Atlanta, Georgia. This Contract-to-long-term position offers an opportunity to support a thriving law firm by handling a variety of administrative tasks and assisting attorneys and paralegal staff with overflow work. </p><p><br></p><p>Responsibilities:</p><p>• Provide administrative support to attorneys and staff, including managing overflow tasks from legal secretaries and paralegals.</p><p>• Perform document shredding, scanning, and copying to maintain organized records.</p><p>• Prepare and stuff envelopes for mailing purposes.</p><p>• Break down and organize closing files for efficient access.</p><p>• Manage electronic copies of documents and ensure accurate filing.</p><p>• Schedule and confirm appointments for attorneys and staff.</p><p>• Answer and direct calls using a multi-line phone system.</p><p>• Maintain a clean and organized workspace, adhering to office protocols.</p><p>• Ensure compliance with COVID-related precautions, including hand sanitation and social distancing where applicable.</p>
<p>Responsibilities:</p><p>• Deliver exceptional customer service by addressing inquiries, resolving complaints, and managing claims in line with legal regulations.</p><p>• Support sales and promotional activities by coordinating communication and installations with customers.</p><p>• Develop and implement initiatives to proactively inform and educate customers about products and services.</p><p>• Analyze customer feedback and surveys to identify areas for improvement and create actionable plans.</p><p>• Follow established procedures and guidelines to ensure consistency in decision-making and task execution.</p><p>• Maintain accurate records of customer interactions and claims to support efficient resolution and reporting.</p><p>• Collaborate with internal teams to enhance customer satisfaction and streamline processes.</p><p>• Provide training and guidance to customers on product usage and service options.</p><p>• Ensure compliance with consumer laws and company policies in all interactions.</p><p>• Assist in planning and executing customer-focused strategies to drive engagement and loyalty.</p>
<p><strong>ACCOUNTS PAYABLE MANAGER - Well-Established Manufacturer in Duluth, GA</strong></p><p>My client, a well-established manufacturer in Duluth, is looking for a talented and experienced <strong>Accounts Payable Manager</strong> to join their finance team in Duluth, GA. In this role, you’ll lead their Accounts Payable function, overseeing the complete AP cycle, managing vendor relationships, and ensuring accuracy and compliance in all processes. This is a hands-on leadership position where you’ll guide a great team, improve processes, and make a direct impact on the financial health of the organization.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Oversee the full accounts payable cycle – invoice receipt, processing, verification, and reconciliation.</li><li>Lead, mentor, and develop a team of AP specialists, fostering collaboration and high performance.</li><li>Ensure on-time and accurate vendor payments while maintaining strong vendor partnerships and optimizing cash flow.</li><li>Develop and maintain AP policies and procedures in line with GAAP and company standards.</li><li>Partner with purchasing, operations, and other teams to resolve invoice discrepancies and ensure accurate cost allocations.</li><li>Manage month-end and year-end AP close processes, including reconciliations and accruals.</li><li>Identify and implement process improvements and automation for greater efficiency.</li><li>Maintain accurate vendor master data with proper controls.</li><li>Prepare AP-related reports, analyses, and reconciliations for leadership.</li><li>Support audits by providing required documentation.</li></ul><p><br></p>
<p>We are looking for an experienced Customer Service Representative III to join our remote team for an overnight shift. This long-term contract role is ideal for someone passionate about delivering exceptional service and fostering positive customer relationships. You will play a key role in ensuring operational excellence while supporting both customers and team members.</p><p><br></p><p><strong>OVERNIGHT SHIFT: 11pm - 7:30am</strong></p><p><strong>100% REMOTE</strong></p><p><br></p><p>Responsibilities:</p><p>• Provide outstanding customer support by addressing inquiries, resolving issues, and ensuring satisfaction.</p><p>• Maintain accurate and organized logs of customer interactions and service activities.</p><p>• Implement corrective actions to address recurring concerns and improve service quality.</p><p>• Supervise and guide team members to achieve their performance goals and maintain high standards.</p><p>• Apply leadership skills to foster a collaborative and productive work environment.</p><p>• Ensure compliance with established operating procedures and company policies.</p><p>• Assist in talent management by identifying training needs and supporting employee development.</p><p>• Communicate effectively with customers and team members to ensure clarity and alignment.</p><p>• Monitor service performance metrics and recommend improvements where necessary.</p>
We are in the process of recruiting a VP - IT to join our team in the logistics industry. This role will be based in Atlanta, Georgia, and will offer a hybrid work model. The VP - IT will be responsible for overseeing the end-to-end IT delivery for our Contract Logistics division. This role will also be responsible for shaping and driving the technology vision, strategy, and execution in line with our organizational goals. <br><br>Responsibilities:<br><br>• Oversee the full lifecycle of IT products, from the ideation stage through to implementation, maturity, scaling, and decommissioning<br>• Develop a comprehensive IT product strategy, focusing on providing scalable, secure, and innovative solutions<br>• Lead the delivery of business-driven and customer-driven projects, ensuring quality, timeliness, and measurable value<br>• Collaborate closely with business and customer stakeholders to understand their needs and align IT solutions accordingly<br>• Foster strong relationships with internal teams, clients, and vendors to ensure IT services exceed expectations<br>• Identify opportunities for digital transformation within the Contract Logistics domain to enhance operational efficiency<br>• Drive business process automation and optimization by leveraging advanced analytics and cutting-edge technologies like AI, Robotics, IoT, RFID, and Cloud Solutions<br>• Manage vendor relationships and agreements<br>• Define and execute the IT vision and strategy for the Contract Logistics division in alignment with our organization's goals<br>• Champion innovation by evaluating and adopting key technologies.
We are offering an exciting opportunity for a Project Manager in Atlanta, Georgia. As a part of our team, you will be instrumental in coordinating and managing various marketing and communication projects. Your role will include establishing workflows, ensuring project completion within the specified timelines, and maintaining the stipulated quality standards. <br><br>Responsibilities:<br><br>• Efficient management of project timelines, ensuring all tasks and objectives are achieved as per schedule.<br>• Establish clear communication with various stakeholders, including designers, copywriters, business partners, vendors, etc., to collect project requirements and set project priorities.<br>• Allocate resources and work assignments to team members, taking into consideration their skills, availability, and workload capacity.<br>• Monitor the progress of projects and identify potential bottlenecks or issues that could impact delivery timelines.<br>• Collaborate with cross-functional teams to assure effective communication and seamless integration of tasks.<br>• Implement project management tools and systems to enhance project workflows and improve efficiency.<br>• Monitor project budgets and expenses, ensuring they align with allocated resources and expectations of business partners.<br>• Conduct regular status meetings or check-ins to update all stakeholders about project progress.<br>• Resolve conflicts or issues that arise during the project lifecycle, such as changes in scope or resource constraints.<br>• Continually evaluate and optimize processes to improve team productivity and overall project delivery.<br>• Write creative briefs that clearly articulate project goals and requirements.<br>• Proactively identify potential risks and issues, and develop contingency plans to mitigate them.<br>• Prepare reports summarizing project progress and results.<br>• Maintain positive relationships with clients, vendors, and other agencies.
<p>We are looking for an experienced Program Management Consultant to join our team on a contract basis. In this role, you will oversee complex projects, coordinate cross-functional teams, and ensure seamless execution of deliverables. This position offers an exciting opportunity to apply your expertise in project management and client relations within a dynamic and fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement project plans, ensuring alignment with organizational goals and timelines.</p><p>• Collaborate with cross-functional teams to streamline operations and optimize processes.</p><p>• Monitor project progress and address any issues or risks to maintain timely delivery.</p><p>• Conduct research and analysis to support decision-making and improve project outcomes.</p><p>• Provide training and guidance to team members to enhance their understanding of policies and procedures.</p><p>• Manage client relations, ensuring high levels of satisfaction and effective communication.</p><p>• Troubleshoot operational challenges and propose innovative solutions.</p><p>• Serve as a liaison between stakeholders to facilitate negotiation and resolve conflicts.</p><p>• Review and refine project methods to ensure efficiency and compliance with standards.</p><p>• Prepare detailed reports and presentations to communicate progress and results to leadership.</p>
We are offering an exciting opportunity for a Graphic Designer in Atlanta, Georgia. The role involves a significant contribution to our marketing initiatives by creating, developing, and producing visually engaging creative projects. You will be expected to utilize your comprehensive understanding of design concepts, media, and software to generate compelling visual assets that are in line with our brand identity.<br><br>Responsibilities<br>• Develop original designs and comprehensive layout concepts for various marketing materials.<br>• Ensure the production of materials such as brochures, marketing collateral, proposals, RFPs, and corporate brand identity assets.<br>• Provide graphic support for the marketing team and executive leadership.<br>• Coordinate the production process, including developing and writing printing and/or other production specifications.<br>• Create and edit multimedia assets such as videos, motion graphics, and animations for various platforms.<br>• Maintain and update regional websites and digital platforms.<br>• Design graphics for local and regional events, trade shows, and marketing campaigns.<br>• Analyze the impact of creative projects and ensure alignment with marketing strategies.<br>• Maintain relationships with printing and production vendors to ensure timely and high-quality deliverables.<br>• Perform other design responsibilities as assigned by the marketing team.
We are offering an exciting opportunity for a Creative Director to join our team in Atlanta, Georgia. In this role, you will be responsible for managing advertising campaigns, promoting brand awareness, and overseeing the creation of corporate identities. You will utilize a range of software tools including Adobe Creative Cloud, Adobe Flash, Adobe Illustrator, and Adobe InDesign to create compelling visuals and designs. <br><br>Responsibilities:<br>• Lead and manage creative campaigns to promote brand awareness<br>• Supervise the use of Adobe Creative Cloud, Adobe Flash, Adobe Illustrator, and Adobe InDesign for design projects<br>• Develop corporate identity through visual and design elements<br>• Plan and execute advertising strategies using Facebook Insights<br>• Manage collateral materials to support advertising and promotional efforts<br>• Collaborate with team members to create innovative and visually compelling content<br>• Monitor and analyze the impact of advertising campaigns<br>• Ensure all designs and visuals align with the company's brand identity<br>• Oversee the creation and management of visual assets<br>• Resolve any design-related inquiries and issues effectively and efficiently.
We are seeking a VP of Technology to join our team in Atlanta, Georgia. This role is focused on implementing a buy and build strategy, optimizing cloud spend, and managing change within a lean IT team. The VP of Technology will play a crucial role in transforming the infrastructure of our acquisitions and building out the practice under the leadership of our senior executives.<br><br>Responsibilities:<br>• Develop and implement a comprehensive technology strategy that aligns with our business objectives<br>• Oversee the integration and optimization of cloud technologies, primarily AWS<br>• Manage systems implementation and change management processes<br>• Analyze and optimize cloud spend to ensure operational efficiency<br>• Collaborate with other executives to build out the practice<br>• Maintain a focus on ERP Solutions, using tools such as Netsuite, Intact, and Salesforce<br>• Handle client-facing responsibilities and establish strong relationships with stakeholders<br>• Utilize Agile Scrum methodologies to manage projects and deliver results<br>• Conduct audits and reviews to ensure compliance and performance<br>• Manage contracts and agreements related to technology procurement and partnerships<br>• Leverage knowledge of Computer Hardware and Cisco Technologies in strategic decision-making.
