<p><strong>Primary Responsibilities</strong></p><ul><li>Diagnose, troubleshoot, and perform minor PC hardware repairs (RAM replacement, SSD cloning/replacement, basic troubleshooting, etc.).</li><li>Assist with software installation, configuration, and routine system maintenance.</li><li>Support Mac, Windows, and Linux operating systems, including basic configuration, troubleshooting, and user assistance.</li><li>Communicate technical issues clearly and professionally to users with varying levels of technical expertise.</li><li>Collaborate with team members to resolve technical problems efficiently.</li><li>Escalate complex technical issues when appropriate and assist with follow‑up and resolution.</li><li>Cultivate foundational knowledge and strong interest in object‑oriented, web‑driven development, with exposure to JavaScript, C#, HTML, SQL, and PHP.</li><li>Stay current with emerging technologies, tools, and best practices through self‑learning and on‑the‑job training.</li></ul><p><strong>Job Requirements</strong></p><ul><li>Basic hands‑on experience with PC hardware repair and troubleshooting.</li><li>Familiarity with multiple operating systems (Windows, macOS).</li><li>Strong customer service skills and a positive, professional attitude.</li><li>Education: High School Diploma or equivalent required.</li><li>Strong verbal and written communication skills.</li><li>Enjoys collaborating with others to achieve shared goals.</li><li>Exceptional organization skills, both professionally and personally.</li><li>Basic math and computer skills required.</li><li>Must pass drug and background screenings.</li></ul>
We are looking for a skilled Systems Administrator to join our team in Atlanta, Georgia. This role is ideal for someone with a strong technical background, especially in Apple hardware and software, who can ensure system integrity and security. As part of our dynamic environment, you will contribute to maintaining and enhancing our IT infrastructure while collaborating closely with team members.<br><br>Responsibilities:<br>• Manage and support Apple hardware and MacOS systems, ensuring optimal performance and reliability.<br>• Provide assistance with help desk operations, including prioritization, reporting, and time management.<br>• Administer tools such as Adobe Creative Cloud, Google Apps, GSuite, ZenDesk, Active Directory, and mobile device management systems.<br>• Oversee imaging and deployment of Apple machines, with expertise in Kandji being an advantage.<br>• Implement security measures to protect company data and assets while maintaining system integrity.<br>• Collaborate with teams to deliver training initiatives and create clear documentation for internal processes.<br>• Troubleshoot technical issues and provide timely resolutions to maintain smooth operations.<br>• Promote a positive and respectful work environment, fostering teamwork and open communication.<br>• Ensure dependability by consistently delivering on commitments and exceeding expectations.
<p>We are looking for a skilled Tech Support Lead to oversee IT operations and provide exceptional technical assistance to our team. Based 35 miles northeast of downtown Atlanta and this role requires a proactive individual capable of managing support systems, troubleshooting issues, and ensuring seamless functionality of IT resources. The ideal candidate will excel in customer service, problem-solving, and maintaining high standards of efficiency and communication.</p><p><br></p><p>Responsibilities:</p><p>• Deliver comprehensive technical support, ensuring IT systems operate smoothly and meet business requirements.</p><p>• Track and manage service requests and incidents using the Helpdesk system, guaranteeing accuracy and timely resolutions.</p><p>• Diagnose and resolve issues related to applications, hardware, and systems, collaborating with vendors when necessary.</p><p>• Maintain high levels of customer satisfaction by adhering to service level agreements and providing clear, effective communication.</p><p>• Investigate and address system disruptions, enhancing functionality, availability, and performance.</p><p>• Provide user support for company systems, gather requirements for improvements, and drive adoption initiatives through training and communication.</p><p>• Facilitate IT onboarding and offboarding processes, ensuring secure and efficient management of user access and equipment.</p><p>• Develop and maintain knowledge base documentation to standardize processes and solutions.</p><p>• Lead on-site IT service improvement projects, ensuring successful implementation and adherence to company policies.</p><p>• Escalate unresolved technical issues to higher-level teams while following change management protocols.</p>
We are looking for a Customer Service Representative to join a dynamic team in Atlanta, Georgia, within the medical devices industry. This position offers an exciting opportunity to provide outstanding customer service and technical support for innovative home sleep apnea testing devices. The role involves assisting customers with technical issues, educating them about products, and ensuring a seamless user experience.<br><br>Responsibilities:<br>• Deliver exceptional customer service and technical support for medical device products and services.<br>• Collaborate with team members to investigate and resolve customer issues in line with established policies.<br>• Maintain detailed and accurate records of customer interactions and resolutions.<br>• Educate customers about product features and benefits to ensure proper usage.<br>• Foster customer retention by providing superior support and addressing concerns promptly.<br>• Communicate unresolved issues to the Customer Service Manager for further action.<br>• Utilize remote support tools and industry-standard applications to troubleshoot technical problems.<br>• Work independently while contributing to team goals in a fast-paced environment.<br>• Adapt to new challenges and learn quickly to address diverse customer needs.<br>• Offer clear explanations of technical issues to non-technical customers.
We are looking for a dedicated Customer Experience Specialist to join our team in Atlanta, Georgia. In this role, you will play a key part in ensuring customer satisfaction by providing support related to orders, product inquiries, and troubleshooting issues. This is a Contract position, offering an excellent opportunity to grow within a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Assist customers with placing orders, providing detailed product information, and addressing pricing inquiries.<br>• Respond to customer questions about order status and deliver timely solutions to support requests.<br>• Accurately input and manage customer data and order records within the company's system.<br>• Troubleshoot connectivity and other issues effectively to ensure a seamless experience for customers.<br>• Develop strong customer relationships by showcasing product expertise and prompt communication.<br>• Collaborate with team members to share insights and enhance overall team performance.<br>• Maintain detailed and organized documentation of customer interactions, cases, and resolutions.<br>• Utilize multiple browsers and communication platforms to address customer needs efficiently.<br>• Handle email correspondence professionally to resolve inquiries and provide updates.<br>• Contribute to continuous improvement by identifying and implementing best practices.
<p>Demand Generation & ABM Coordinator (Contract)</p><p><strong>Contract Duration:</strong> March - July</p><p><strong>Reports to:</strong> ABM Contractor / Global Campaigns Lead</p><p>Role Overview</p><p><br></p><p>We are seeking a proactive, execution-oriented <strong>Demand Generation & ABM Coordinator</strong> to join our Global Campaigns team. Your mission is to provide tactical support for our high-priority marketing programs, ensuring our campaigns are built, launched, and tracked with precision.</p><p><br></p><p>While you will specifically support our Account-Based Marketing (ABM) efforts, we are looking for a well-rounded Demand Gen specialist who understands how to move prospects through a funnel. This is a "doing" role—perfect for someone who enjoys the technical side of marketing and wants to see their work directly impact the sales pipeline.</p><p>Key Responsibilities</p><ul><li><strong>Campaign Deployment:</strong> Support the execution of multi-channel campaigns (email, paid social, webinars, and direct mail) targeting specific high-value accounts.</li><li><strong>MarTech Orchestration:</strong> Work within our marketing stack (e.g., HubSpot, Marketo, Salesforce) to build landing pages, set up email sequences, and manage list segmentations.</li><li><strong>Account-Based Logistics:</strong> Coordinate the "swag" and direct mail process—managing vendors, tracking shipments, and alerting Sales when a gift has been delivered.</li><li><strong>Data Management:</strong> Ensure account lists are clean and correctly tagged in the CRM. Help "bridge the gap" between marketing intent data and sales action.</li><li><strong>Sales Enablement:</strong> Package campaign materials (email templates, one-pagers, social snippets) for Sales reps to use in their outreach.</li><li><strong>Performance Tracking:</strong> Assist in pulling data for weekly reports to show how target accounts are engaging with our content.</li></ul><p>Required Qualifications</p><ul><li><strong>1–2 years of experience</strong> in B2B Demand Generation, Marketing Operations, or Digital Marketing.</li><li><strong>Hands-on Tool Experience:</strong> You must be comfortable inside a Marketing Automation platform (Marketo, HubSpot, Pardot) and a CRM (Salesforce).</li><li><strong>Process-Driven:</strong> You enjoy creating checklists and ensuring no detail is overlooked in a campaign launch.</li><li><strong>Collaborative Spirit:</strong> You can work cross-functionally with Content, Design, and Sales to get things across the finish line.</li><li><strong>Fast Learner:</strong> You don’t need to be an ABM expert on day one, but you are eager to learn the principles of account-based targeting.</li></ul><p><br></p>
<p>We are looking for a skilled GenAI Data Automation Engineer to design and implement innovative, AI-driven automation solutions across AWS and Azure hybrid environments. You will be responsible for building intelligent, scalable data pipelines and automations that integrate cloud services, enterprise tools, and Generative AI to support mission-critical analytics, reporting, and customer engagement platforms. Ideal candidate is mission focused, delivery oriented, applies critical thinking to create innovative functions and solve technical issues.</p><p><br></p><p>Location: <strong>REMOTE - EST or CST</strong></p><p><br></p><p>This position involves designing, developing, testing, and troubleshooting software programs to enhance existing systems and build new software products. The ideal candidate will apply software engineering principles and collaborate effectively with colleagues to tackle moderately complex technical challenges and deliver impactful solutions.</p><p><br></p><p>Responsibilities:</p><ul><li> Design and maintain data pipelines in AWS using S3, RDS/SQL Server, Glue, Lambda, EMR, DynamoDB, and Step Functions.</li><li> Develop ETL/ELT processes to move data from multiple data systems including DynamoDB → SQL Server (AWS) and between AWS ↔ Azure SQL systems.</li><li> Integrate AWS Connect, Nice inContact CRM data into the enterprise data pipeline for analytics and operational reporting.</li><li> Engineer, enhance ingestion pipelines with Apache Spark, Flume, Kafka for real-time and batch processing into Apache Solr, AWS Open Search platforms.</li><li> Leverage Generative AI services and Frameworks (AWS Bedrock, Amazon Q, Azure OpenAI, Hugging Face, LangChain) to:</li><li> Create automated processes for vector generation and embedding from unstructured data to support Generative AI models.</li><li> Automate data quality checks, metadata tagging, and lineage tracking.</li><li> Enhance ingestion/ETL with LLM-assisted transformation and anomaly detection.</li><li> Build conversational BI interfaces that allow natural language access to Solr and SQL data.</li><li> Develop AI-powered copilots for pipeline monitoring and automated troubleshooting.</li><li> Implement SQL Server stored procedures, indexing, query optimization, profiling, and execution plan tuning to maximize performance.</li><li> Apply CI/CD best practices using GitHub, Jenkins, or Azure DevOps for both data pipelines and GenAI model integration.</li><li> Ensure security and compliance through IAM, KMS encryption, VPC isolation, RBAC, and firewalls.</li><li> Support Agile DevOps processes with sprint-based delivery of pipeline and AI-enabled features.</li></ul>
<p>We are looking for a hands‑on AI/ML Engineer to join our Automation and Analytics team and help design, build, and scale AI‑driven solutions that boost decision‑making and operational efficiency across the organization. In this role, you’ll take the lead in developing generative AI applications, RAG (Retrieval-Augmented Generation) architectures, intelligent agents, and traditional machine learning models—transforming complex business challenges into scalable, production‑ready systems.</p><p>This is a highly collaborative position where you’ll partner with data engineers, analysts, and key business stakeholders to rapidly prototype solutions, establish best practices, and help upskill the broader team. We’re seeking someone with strong experience in LLM orchestration, prompt engineering, vector databases, model evaluation, MLOps, and secure enterprise deployment patterns.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Design, build, and deploy generative AI applications, RAG pipelines, and intelligent agents.</p><p>· Develop and maintain machine learning models that address real business problems.</p><p>· Translate business requirements into scalable, production-ready AI systems.</p><p>· Collaborate with data engineers, analysts, and business stakeholders to prototype and refine solutions.</p><p>· Implement best practices for model evaluation, monitoring, governance, and compliance.</p><p>· Support and improve MLOps processes for reliable deployment and lifecycle management.</p>
<ul><li>Input and update data into Excel spreadsheets and company databases with a high level of accuracy.</li><li>Organize, sort, and validate data for integrity and completeness.</li><li>Generate basic reports, charts, and tables to support other departments.</li><li>Assist with reconciling discrepancies and ensuring data consistency.</li><li>Maintain confidentiality of proprietary and sensitive information.</li><li>Perform regular data backups and verify data accuracy.</li></ul><p><br></p>
