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1 result for Help Desk I in Alpharetta, GA
- Alpharetta, GA
- onsite
- Temporary
- 28 - 30 USD / Hourly
- <p>We are seeking a hands-on Technical Support Specialist II to provide Level 2 onsite/deskside support to employees at a corporate headquarters in Alpharetta, GA. This role is part of a broader Global Infrastructure & Enterprise Services organization (150+ professionals supporting 13,000+ global users) and plays a key role in ensuring stable, high-quality IT operations for a fast-paced, growing enterprise.</p><p>This position is ideal for an early-career support professional (typically 1–3 years experience) who wants to grow quickly, work directly with end users, and gain deep exposure to enterprise‑grade tools and environments.</p><p>You will partner closely with Level 1 Service Desk teams and collaborate with Level 3 engineering groups to ensure efficient incident resolution, excellent customer service, and strong documentation standards.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Provide Level 2 onsite/deskside support for Windows and macOS laptops (walk-ups + ticket queue).</p><p>· Perform device lifecycle management: provisioning, imaging/enrollment, Autopilot builds, swaps, repairs coordination, leaver processing, SSD removals, and inventory control.</p><p>· Administer endpoint management tools: </p><p>• Windows: Autopilot / Intune</p><p>• MacOS: Jamf Pro (policies, profiles, deployments, troubleshooting)</p><p>· Troubleshoot collaboration tools: Microsoft 365, Teams, Outlook, SharePoint, OneDrive.</p><p>· Resolve identity and access issues via Azure AD / Entra ID (MFA, SSO, access groups, device compliance).</p><p>· Support Teams Rooms / AV equipment and coordinate vendor escalations.</p><p>· Maintain accurate documentation and ticket updates in ServiceNow.</p><p>· Identify recurring issues and contribute to knowledge base articles and process improvements.</p><p>· Perform physical hardware tasks including RAM/SSD upgrades, troubleshooting peripherals, and supporting mobile devices.</p>
- 2026-03-18T00:00:00Z