<p>Emerging services company seeks an Order Management Specialist with client facing experience. As the Order Management Specialist, you will create customer accounts, input orders, and provide order confirmations including the estimated time of shipment. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday:</p><ul><li>Set up new customer accounts within SAP.</li><li>Input and manage both new and existing orders in SAP.</li><li>Acknowledge receipt of purchase orders (POs) and provide order confirmations within 48 hours.</li><li>Collaborate with the purchasing team and utilize SAP functionality to identify product-specific lead times.</li><li>Communicate estimated shipping dates and send order confirmations to customers.</li><li>Prepare and issue Proforma Invoices for customers.</li><li>Check stock availability and communicate lead times as needed.</li><li>Cross-check part numbers to ensure accuracy on customer purchase orders.</li><li>Verify and confirm correct pricing details on customer purchase orders.</li></ul>
Professional Qualifications:<br>• 5+ years experience in IT as a Technical Business analyst/system analyst and created functional requirements for complex projects within the Insurance P& C domain.<br>• Good understanding of the underwriting process includes the policy lifecycle, coverages, endorsements, forms, rating, etc.<br>• Experience in working in Underwriting and Claims applications.<br>• Experience in data integration and data quality projects.<br>• Ability to work with technical teams (developers, architects, QA, infrastructure), business users and software vendors to document requirements on time<br>• Excellent understanding of how technology impacts the business.<br>• Excellent team player with a proven background of individual contribution.<br><br>Preferred Technical Skills:<br>• Insurance Policy Administration System experience (Duck Creek, Guidewire, etc.)<br>• Understanding of XML and/or JSON languages is a plus<br>• Strong SQL skills to query SQL databases
<p>We are looking for a part-time Contracts Administrator to join our team in Philadelphia, Pennsylvania. This contract position will focus on overseeing vendor relationships, ensuring compliance with established policies, and managing administrative tasks related to contracts. The ideal candidate will bring expertise in contract management and vendor coordination to support our operations effectively.</p><p><br></p><p>Responsibilities:</p><p>• Manage vendor relationships, including communication, performance tracking, and issue resolution.</p><p>• Oversee contract administration tasks, ensuring compliance with company policies and industry standards.</p><p>• Coordinate contract documentation, review terms, and support contract negotiations.</p><p>• Utilize software tools such as Costpoint and Deltek to streamline contract processes.</p><p>• Ensure adherence to DCAA compliance standards in all contract-related activities.</p><p>• Maintain accurate records and documentation for contracts and vendor agreements.</p><p>• Collaborate with internal teams to align contract management with organizational goals.</p><p>• Provide customer service support related to contracts and vendor inquiries.</p><p>• Monitor and report on contract and vendor performance metrics.</p><p>• Support construction-related contract administration tasks as needed.</p>
<p>We are looking for a highly organized and dependable Part-Time Accounts Receivable Specialist to join our team in Princeton, NJ. In this Contract-to-Permanent position, you will play a critical role in managing customer payments and ensuring financial accuracy within a high-volume environment. This is an excellent opportunity for a detail-oriented individual seeking to contribute to an efficient and collaborative finance team.</p><p><br></p><p>Responsibilities:</p><p>• Process and accurately apply customer payments made via wire transfers, credit cards, checks, and other methods.</p><p>• Review customer accounts regularly to reconcile balances and identify discrepancies.</p><p>• Monitor aging reports and collaborate with team members to follow up on outstanding collections.</p><p>• Investigate issues related to unapplied cash and resolve payment discrepancies promptly.</p><p>• Coordinate with billing and customer service teams to address account-related concerns.</p><p>• Prepare and distribute weekly and monthly accounts receivable reports.</p><p>• Maintain detailed and organized financial records to support accurate reporting and audits.</p>
We are looking for a detail-oriented Credit Analyst to join our team in Bristol, Pennsylvania. In this role, you will be responsible for managing accounts receivable, ensuring timely collection of past-due balances, and maintaining accurate financial records. The ideal candidate will possess strong analytical skills and the ability to collaborate effectively with cross-functional teams.<br><br>Responsibilities:<br>• Communicate with customers to secure payments for outstanding accounts receivable.<br>• Collaborate with sales, customer service, and distribution teams to facilitate timely customer shipments.<br>• Review and monitor credit holds and daily accounts receivable reports.<br>• Access banking portals to download and reconcile receipts, ensuring accurate daily financial totals.<br>• Retrieve remittance details and chargeback information from customer portals for accurate account application.<br>• Process approved payment deductions promptly and redirect disputes to appropriate departments.<br>• Support accounts receivable analysis and provide commentary for external auditors and banking representatives.<br>• Regularly review account aging reports and prepare customer-specific updates for management.<br>• Document collection activities for overdue accounts and escalate unresolved cases to management or external agencies.<br>• Investigate and resolve account discrepancies while maintaining appropriate credit holds for assigned accounts.
<p>We are in need of a Quality Assurance Analyst to join our team in the insurance industry located in Central, New Jersey. As a Quality Assurance Analyst, you will play a crucial role in ensuring the integrity and quality of our systems and processes. This position involves leading quality assurance initiatives, designing and executing test cases, developing automated test scripts, and validating data accuracy.</p><p><br></p><p>Responsibilities:</p><p>• Lead quality assurance initiatives for Property & Casualty insurance projects, ensuring compliance with quality standards.</p><p>• Team up with cross-functional groups, including developers, business analysts, and product owners, to establish testing strategies.</p><p>• Design, document, and execute extensive test cases derived from business requirements and technical specifications.</p><p>• Keep detailed records of test cases, test outcomes, and defect tracking.</p><p>• Conduct hands-on tests, including functional, regression, integration, and user acceptance testing.</p><p>• Develop and maintain automated test scripts to enhance testing efficiency and coverage.</p><p>• Leverage coding skills to customize and enhance testing frameworks as necessary.</p><p>• Write and execute SQL queries to validate data integrity and accuracy.</p><p>• Analyze and troubleshoot data discrepancies between systems.</p>
<p>Robert Half is seeking a Supply Chain Supervisor to join our client's team based in the Greater Philadelphia area. The chosen Supply Chain Supervisor candidate will be instrumental in managing and controlling all aspects of our manufacturing supply chain, from purchasing and logistics to warehousing. This Supply Chain Supervisor role will involve maintaining systems for recording and controlling stock levels, preparing regular plans for material ordering, and managing the integrity of our warehouse operations.</p><p><br></p><p>Responsibilities:</p><ul><li>Monitor customer accounts and take appropriate action when necessary</li><li>Develop a regular plan for ordering materials and discuss these plans with senior management</li><li>Investigate the price and availability of materials in line with scheduled demand</li><li>Maintain an approved list of suppliers and place timely orders with these vendors</li><li>Verify order confirmations from vendors to ensure all conditions match those on the purchase orders</li><li>Oversee the delivery schedule of materials according to orders confirmed by vendors</li><li>Ensure all established prices, quality, and delivery commitments are met</li><li>Verify receipt documents and liaise with the accounts department to ensure compliance with company procedures</li><li>Manage the integrity and order of the raw material, packaging, and finished goods stocks within the warehouse</li><li>Oversee the system and procedures of warehouse operations to ensure smooth handling and movement of materials</li><li>Manage inbound and outbound freight services to maintain raw material and packaging supplies and customer service</li></ul><p><br></p>
<p>Robert Half has partnered with a high-quality service provider on their search for a success-driven, Commercial Pest Control Salesperson who can serve as a trusted advisor and help maintain safe, sanitary, and compliant environments. This candidate will develop and build strong business relationships, manage customer inquiries, resolve complaints, create revenue generating growth opportunities, research product abilities/services, and ensure complete customer satisfaction and professional customer support. The ideal candidate for this role must be detail-oriented, organized, possess great problem-solving skills, and has excellent verbal and written communication skills.</p><p><br></p><p>What you get to do everyday</p><ul><li>Prospect, identify, and develop new commercial accounts</li><li>Conduct site inspections to assess customer needs</li><li>Build and maintain strong customer relationships</li><li>Meet or exceed monthly and annual sales targets and performance metrics</li><li>Negotiate contract terms and conditions</li><li>Maintain accurate records of sales activities, pipeline, and client interactions</li><li>Stay knowledgeable about industry trends and regulatory requirements</li><li>Identify new sales strategies to increase revenue goals</li><li>Assist with ad hoc projects as needed</li></ul>
<p>We are looking for a detail-oriented Human Resource Recruiter to join our team located in Greater Philadelphia Region. In this long-term Human Resource Recruiter contract position, you will play a key role in sourcing top-tier talent, managing recruitment processes, and supporting administrative functions within the financial services industry. This is an excellent opportunity to contribute to a dynamic environment while collaborating closely with senior leadership.</p><p><br></p><p>What you get to do every single day:</p><p>• Source and evaluate resumes to identify candidates with relevant experience, particularly for financial advisor roles.</p><p>• Conduct cold outreach to potential candidates using various platforms.</p><p>• Schedule interviews and coordinate with hiring managers to ensure streamlined processes.</p><p>• Organize and oversee new training sessions and orientation programs.</p><p>• Collaborate with senior leaders to facilitate team trainings and development initiatives.</p><p>• Handle day-to-day administrative tasks to support office operations.</p><p>• Finalize and distribute agenda items for meetings and events.</p><p>• Coordinate schedules across departments and with managers to optimize efficiency.</p>
<p>Robert Half has partnered with a thriving manufacturing company on their search for an experienced Credit & Collections Specialist. The responsibilities for this role will consist of: evaluating credit applications, monitoring customer credit limits, collecting outstanding payments, resolving billing issues, assisting with charge backs, updating credit profiles, collaborating with sales and management on credit decisions and terms, analyze customer accounts, recommending accounts for third-party collections, arranging debt payoffs, and ensuring compliance with policies and applicable credit/collections laws and regulations. Ultimately, this Credit & Collections Specialist will process payments and refunds, update account records, and provide assistance where collection efforts are needed.</p><p><br></p><p>Primary Duties</p><p>· Create and maintain credit history records</p><p>· Set up new client accounts</p><p>· Document daily collection activity</p><p>· Complete collection effort calls</p><p>· Reviewing and approving credit holds</p><p>· Generate legal collections documents</p><p>· Spreadsheet Maintenance</p><p>· Perform payment reconciliations</p><p>· Assist customer service department</p><p>· Develop and schedule payment plans</p>
We are looking for an experienced Accounts Receivable Clerk to join our team on a contract basis in Willingboro, New Jersey. This role is ideal for a meticulous individual with a background in commercial collections and billing processes. The position focuses on maintaining accurate financial records and ensuring timely collection of payments.<br><br>Responsibilities:<br>• Process and manage invoices to ensure accurate billing and timely payments.<br>• Conduct follow-ups with clients to collect outstanding balances and resolve payment discrepancies.<br>• Record and reconcile incoming payments in the company's financial systems.<br>• Collaborate with other departments to address and resolve client billing issues.<br>• Generate reports on accounts receivable status and provide updates to management.<br>• Maintain organized and up-to-date records of client transactions and payment histories.<br>• Ensure compliance with company policies and industry standards in all financial activities.<br>• Assist in cash application processes to ensure proper allocation of payments.<br>• Identify and escalate problem accounts to management as necessary.<br>• Provide exceptional customer service while addressing client inquiries related to billing and payments.
<p>The Collections Supervisor will be responsible for assisting with overseeing the daily operations of the collections team and timely collection of outstanding accounts receivables. As the Collections Supervisor you will maintain customer accounts, monitor credit operations, generate regular reports on collections status, audit aging reports, train new employees and provide ongoing training as needed, maintain strong communication with sales, customer service and billing departments, resolve customer inquiries and ensure compliance with federal and state laws related to debt collection. In this role, the candidate must possess strong leadership skills, have a strong background in credit analysis, risk assessment, excellent analytical skills, and the ability to manage multiple priorities and meet deadlines. </p><p><br></p><p>Primary Responsibilities</p><p>· Oversee daily credit and collection activities</p><p>· Create departmental collection goals</p><p>· Direct collection efforts on delinquent accounts</p><p>· Verify customer payments</p><p>· Resolve complex or escalated collection issues</p><p>· Negotiate payment terms and payment schedules</p><p>· Develop and implement collection procedures and policies to improve efficiency</p><p>· Recommend and implement process improvement to enhance collection effectiveness</p>
<p>Robert Half has partnered with a thriving global company on their search for an experienced Credit Specialist. We are looking for a candidate who can identify and monitor overdue payments, report collection activity, arrange debt payoffs, and resolve billing and customer credit issues. This Credit Specialist will also process payments and refunds, update account records, and provide assistance where collection efforts are needed.</p><p><br></p><p>Primary Duties</p><p>• Create and maintain credit history records</p><p>• Assist with administrative activities</p><p>• Document daily collection activity</p><p>• Assist with ACH transactions</p><p>• Complete collection effort calls</p><p>• Daily Cash Applications</p><p>• Access and analyze credit worthiness</p><p>• Identify delinquent accounts</p><p>• Perform payment reconciliations</p><p>• Assist customer service department</p><p>• Prepare monthly customer statements</p><p>• Develop and schedule payment plans</p>
<p>Robert Half has partnered with a thriving manufacturing firm on their search for an experienced Billing & Collections Supervisor who can handle a high volume of accounts. We are looking for a candidate who can identify and monitor overdue payments, process credit memos, report collection activity, arrange debt payoffs, review trial balances, recommend accounts for escalation, prepare and distribute collection status reports, and resolve billing and customer credit issues. This Billing & Collections Supervisor will also process payments and refunds, update account records, and provide assistance where collection efforts are needed. The ideal candidate must have strong negotiation skills, excellent communication skills, and the ability to handle sensitive and confidential information professionally.</p><p><br></p><p>Primary Duties</p><p>· Create and maintain credit history records</p><p>· Assist with administrative activities</p><p>· Document daily collection activity</p><p>· Submit write off request as needed</p><p>· Complete collection effort calls</p><p>· Identify delinquent accounts</p><p>· Perform payment reconciliations</p><p>· Assist customer service department</p><p>· Develop and schedule payment plans</p>
<p>We are looking for an Office Services Coordinator to join our team in Allentown, PA. In this role, you will manage office operations to ensure a seamless and organized work environment. This is a long-term contract position requiring in-person attendance, with the potential for extension or conversion to a permanent role.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and replenish supplies and inventory across various office areas to maintain availability.</p><p>• Ensure conference rooms are clean, organized, and equipped with necessary materials such as notepads, markers, and refreshments.</p><p>• Maintain stock levels in kitchen and bathroom areas, including items such as soap, paper towels, and toiletries.</p><p>• Transport and restock copy paper for printers and copiers in shared office spaces.</p><p>• Manage the storage room by organizing items, ensuring proper labeling, and maintaining accessibility.</p><p>• Oversee kitchen inventory, including utensils, snacks, coffee pods, and cleaning supplies.</p><p>• Utilize the internal work order system to track, manage, and respond to maintenance and supply requests.</p><p>• Clean and maintain coffee machines to ensure functionality and stock necessary supplies for daily use.</p><p>• Assist with other administrative tasks as required, such as escorting visitors and coordinating office cleanliness.</p>
We are looking for an IT Support Technician to provide comprehensive technical support across multiple locations in Feasterville Trevose, Pennsylvania. This role involves troubleshooting and maintaining IT systems both remotely and on-site, ensuring seamless operations in a Microsoft Windows-based environment. The successful candidate will travel to various sites to address technical challenges and provide effective solutions.<br><br>Responsibilities:<br>• Provide remote and on-site technical support for IT systems across multiple locations.<br>• Diagnose and resolve hardware, software, and network issues in a Microsoft Windows environment.<br>• Travel to various sites to perform hands-on troubleshooting and system maintenance.<br>• Install, configure, and maintain desktop hardware, including imaging and workstation setup.<br>• Manage user accounts and permissions through Active Directory.<br>• Ensure network connectivity and resolve issues related to network components.<br>• Support wireless systems, with experience in Ruckus being a plus.<br>• Deliver exceptional customer service by addressing technical concerns promptly and effectively.<br>• Document technical issues and resolutions to maintain accurate records.<br>• Collaborate with team members and other departments to implement IT solutions.
<p>We are seeking a detail-oriented <strong>Billing Specialist</strong> to join our team on a long-term contract basis in <strong>Reading, Pennsylvania</strong>. In this role, you will play a vital part in ensuring accurate invoicing, payment processing, and recordkeeping for our organization. This position is ideal for individuals who excel in problem-solving, communication, and working with financial systems.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Prepare and issue invoices, receipts, statements, and other financial documents for customers and clients.</li><li>Maintain and update customer records with accurate billing information.</li><li>Process payments, returns, and credits to ensure timely transactions.</li><li>Investigate and resolve billing discrepancies while addressing customer inquiries.</li><li>Conduct account reconciliations, track outstanding payments, and follow up with clients as needed.</li><li>Generate detailed financial and operational reports to support business decisions.</li><li>Collaborate with collections, customer service, and sales teams to address and resolve billing issues.</li></ul><p>If interested, please reach out to Marcella marcella.pachuilo@roberthalf com</p>
<p>Are you an organized and detail-oriented professional with a passion for providing exceptional administrative support? A thriving real estate company is searching for a proactive, resourceful, and efficient <strong>Administrative Assistant</strong> to join their dynamic team. This is an exciting opportunity for someone who thrives in a fast-paced environment and has a knack for juggling multiple priorities.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the first point of contact for client communications, scheduling, and inquiries.</li><li>Manage and organize the real estate office’s daily operations, including maintaining schedules, coordinating appointments, and handling correspondence.</li><li>Assist with the preparation, editing, and formatting of real estate documents and contracts.</li><li>Oversee and maintain office records and filing systems, ensuring compliance with company policies.</li><li>Coordinate property listings, marketing materials, and social media updates in collaboration with team members.</li><li>Track and report office expenses, prepare invoices, and support payroll processing as needed.</li><li>Facilitate communication between property managers, real estate agents, vendors, and clients to ensure smooth operations.</li><li>Perform additional administrative tasks and execute special projects as assigned by leadership.</li></ul><p><br></p>
A well-established law firm is seeking a permanent Trust and Estate Administration Paralegal to support its Private Client, Trusts, and Estates group on a hybrid schedule in Philadelphia. The team represents executors, trustees, and beneficiaries in all areas of trust and estate administration — including estate settlement, tax return preparation and audits, ongoing trust accounting, and implementation. The firm seeks a detail-oriented and experienced paralegal who takes a practical and personalized approach to client service. <br> Ideal Candidate: The successful candidate will have 5+ years of experience in trust and estate administration, advanced knowledge of estate and trust procedures, strong interpersonal skills to build relationships with clients, and the ability to handle confidential matters with discretion. <br> experience in candidates with estate planning law firm experience should reach out directly to Kevin Ross at Robert Half in Philadelphia.
<p>We are offering an exciting opportunity in New Jersey for an Application Support Engineer. This role is integral to our operations, with a focus on end-user application architecture, deployment, and support. The successful candidate will work closely with data management and core systems to ensure productivity and operational excellence.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Administer user access, maintaining control over all applications and policies for entitlement allocation. </p><p>• Manage an inventory of application-related content and provide guidance on data hygiene to end-users.</p><p>• Offer first-tier end-user application support and coordinate related application dependency support.</p><p>• Maintain, update, and own the application inventory, including key information about application use and support.</p><p>• Analyze documents and recommend modifications to systems based on user or system design specifications, regulations, industry best practices, and auditor/examiner recommendations.</p><p>• Utilize established project management methodologies to plan, lead, and participate in projects.</p><p>• Manage vendor relationships, defining needs, requirements, and parameters. This includes selection, onboarding, and ongoing management of vendors.</p><p>• Ensure secure computing practices across all areas, actively designing and improving security within core subject areas and across the institution.</p><p>• Prioritize and resolve bridge resolutions and interrupt-driven tasks.</p>
We are looking for an experienced Estate and Tax Paralegal to join our team in Blue Bell, Pennsylvania. This position offers the opportunity to work with a prestigious law firm specializing in trusts, estates, and taxation. In this role, you will be integral to providing exceptional client service, managing complex estate matters, and ensuring compliance with tax regulations. Initially, this is an in-office role with the potential to transition into a hybrid schedule.<br><br>Responsibilities:<br>• Prepare and file Federal Estate Tax Returns, Pennsylvania Inheritance Tax Returns, and other fiduciary accounting documents.<br>• Manage estate and trust administration, including probate processes and client communications.<br>• Draft and organize legal documentation related to estate planning and tax filings.<br>• Collaborate with attorneys to ensure compliance with tax laws and regulations.<br>• Utilize legal software such as EstateWorks, ProSystem, and iManage to streamline workflows.<br>• Build and maintain strong relationships with clients, advising them on estate and tax matters.<br>• Coordinate the filing of gift tax returns and other necessary tax-related documents.<br>• Monitor deadlines and ensure timely submission of all legal and tax filings.<br>• Review and analyze complex financial and legal information for accuracy.<br>• Provide support in high-profile estate and tax cases, ensuring efficient case management.
We are looking for a skilled Trust and Estates Paralegal to join our team in Philadelphia, Pennsylvania. This hybrid position requires in-office attendance three days per week and involves supporting attorneys in the Trusts and Estates Practice Group. The ideal candidate will manage a variety of estate-related legal processes while ensuring accuracy, compliance, and excellent client service.<br><br>Responsibilities:<br>• Draft and prepare legal documents and correspondence related to trust and estate administration.<br>• Manage financial records and ensure compliance with regulations and internal standards.<br>• Administer estates, including preparing inheritance tax returns, estate tax returns, and income tax returns for trusts and estates using estate administration software.<br>• Prepare court accountings and related documentation for estates and trusts.<br>• File necessary documents with the probate court and ensure all legal paperwork is accurate and complete.<br>• Communicate effectively with clients, beneficiaries, governmental offices, and other external entities regarding estate matters.<br>• Maintain clear and consistent communication with attorneys and provide support to their operations.<br>• Organize and manage both physical and digital files, ensuring accessibility and accuracy.<br>• Participate in training and development sessions to stay updated on relevant laws and practices.<br>• Handle additional tasks as requested to support the attorneys and the firm.
<p>Our distinguished client is seeking a dedicated Medical Malpractice Paralegal to join our team in Yardley, Pennsylvania. This position offers the chance to work in a dynamic legal environment where your expertise will contribute to meaningful case outcomes. If you thrive on managing complex litigation and supporting attorneys in high-stakes cases, this role is an excellent opportunity to grow and advance your career.</p><p><br></p><p>Please only apply if you have direct medical malpractice legal experience. Interested candidates who would like to be considered immediately should reach out to Kevin Ross at Robert Half in Philadelphia. </p><p><br></p><p>Responsibilities:</p><p>• Conduct thorough case investigations to identify liable parties and gather critical evidence.</p><p>• Maintain consistent communication with clients to monitor their injuries and medical treatments.</p><p>• Collect, organize, and analyze medical and billing records to support case development.</p><p>• Evaluate health insurance liens and subrogation claims to ensure compliance and accurate resolution.</p><p>• Draft compelling legal documents, including demand letters and settlement agreements.</p><p>• Assist attorneys with preparing for settlements, discovery, and litigation proceedings.</p><p>• Manage trial preparation tasks, such as creating exhibits and organizing necessary documentation.</p><p>• Facilitate clear and effective communication with clients, opposing counsel, and other legal stakeholders.</p><p>• Oversee case timelines and maintain accurate records in legal management software.</p>
Key Responsibilities<br>• Own accountability for day-to-day help desk operations to ensure tickets are properly prioritized, assigned, and resolved within defined SLAs.<br>• Monitor ticket queues in PSA (Autotask) to maintain even workload distribution and ensure prompt ticket handling.<br>• Serve as the primary technical escalation point for Tier 1 technicians, offering guidance and assisting with complex issues.<br>• Provide Tier 2 technical support to resolve escalated service tickets for client systems, networks, and applications.<br>• Provide support and mentorship to Tier 1 staff, including informal coaching and daily technical assistance.<br>• Facilitate professional development of the help desk team by identifying training needs, collaborating on performance reviews conducted by VP of Technology, and acting as a liaison for the team to support career growth.<br>• Audit service desk ticket queues to proactively address potential issues with delays in resolution or ensure that adequate technical personnel are engaged in issue resolution. <br>• Perform follow-up to ensure that issues have been successfully resolved and communicate with clients to maintain positive client relationships. <br>• Schedule onsite visits for the technical team to ensure timely issue resolution/equipment delivery while also maintaining adequate help desk coverage.<br>• Identify process improvements in help desk operations and work with management to implement operational process improvements.<br>• Document all work performed, maintaining clear and detailed notes in Autotask. <br>• Identify recurring issues and collaborate with senior technical team to develop permanent resolutions and/or knowledge base entries.<br>• Communicate with clients in a professional, service-oriented manner, maintaining high levels of satisfaction and transparency.<br>• Participate in after-hours or on-call rotations as required.
<ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul><p><br></p>
