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10 results for Customer Service in Allentown, PA

Customer Service Representative

Center Valley, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
Robert Half is seeking a motivated and customer-focused Customer Service Representative to join a local and growing team. In this role, you will serve as the first point of contact for customers, helping to resolve inquiries, provide product or service information, and ensure a positive customer experience. Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner</li><li>Resolve customer concerns, complaints, and service issues with empathy and accuracy</li><li>Maintain detailed and accurate customer records in CRM systems</li><li>Process orders, returns, account updates, and related service requests</li><li>Collaborate with internal teams to address customer needs and improve service delivery</li><li>Educate customers on products, services, and company policies</li><li>Identify opportunities to enhance customer satisfaction and streamline support processes</li></ul>
2026-07-15T00:00:00Z

Customer Support Specialist

Bethlehem, PA
onsite
Temporary to Hire
24 - 27 USD / Hourly
Robert Half is seeking a detail-oriented and customer-focused Sales Support Specialist to join a local team. In this role, you will provide administrative and operational support to the sales team, help maintain strong client relationships, and ensure the smooth execution of sales processes. The ideal candidate is highly organized, responsive, and comfortable working in a fast-paced environment. Key Responsibilities:<ul><li>Provide day-to-day support to the sales team with administrative tasks and account coordination</li><li>Prepare quotes, proposals, presentations, and sales-related documentation</li><li>Process orders, track shipments, and help resolve order or billing issues</li><li>Maintain accurate customer and sales data in CRM and internal systems</li><li>Respond to customer inquiries and route requests to the appropriate team members</li><li>Coordinate meetings, appointments, and follow-up communications for sales representatives</li><li>Assist with reporting, pipeline tracking, and sales performance metrics</li><li>Support contract management, renewals, and onboarding documentation as needed</li><li>Collaborate with internal departments including customer service, operations, and finance to ensure timely service delivery</li></ul>
2026-07-28T00:00:00Z

Customer Service Returns Associate

Bridgewater, NJ
onsite
Temporary / Contract
24 - 27 USD / Hourly
We are looking for a Customer Service Returns Associate for a great long-term contract opportunity. This position is ideal for someone who enjoys helping customers, solving problems, and keeping processes organized. The role focuses on supporting return-related requests, coordinating with internal teams, and ensuring transactions are handled accurately and efficiently. Responsibilities:• Oversee return authorization cases from initial request through final resolution using company systems and established service procedures.• Investigate return-related questions by working closely with teams such as Sales and Accounting to confirm details, resolve discrepancies, and maintain accurate records.• Coordinate the movement of returned or exchanged products between customers, internal operations, and affiliated business units while keeping Logistics informed of required actions.• Respond to customer inquiries in a clear and detail-oriented manner through verbal and written communication, providing timely updates on return status and next steps.• Enter, update, and maintain transaction data within ERP and customer service platforms to support accurate processing and reporting.• Track inventory-related return activity and help ensure product movements are documented correctly across departments.• Balance multiple service requests at once by prioritizing urgent matters, following through on outstanding items, and meeting daily operational expectations.
2026-07-21T00:00:00Z

Customer Service Representative I (US)

Norristown, PA
onsite
Temporary / Contract
17.5 - 18.2 USD / Hourly
We are looking for a HYBRID Customer Service Representative I to support customer-facing operations for a bioprocessing-focused business in King of Prussia, Pennsylvania. This Long-term Contract position will serve as a key link between customers and internal teams, helping coordinate orders, resolve service issues, and maintain a high standard of responsiveness. The role requires strong communication, sound judgment, and the ability to keep order activity moving efficiently from initial request through final billing. Responsibilities:• Oversee customer orders from initial entry through final invoice, ensuring accuracy and timely progression at each stage.• Work closely with sales, supply chain, finance, quality, regulatory, production, and logistics teams to support successful order completion.• Coordinate shipment arrangements and monitor delivery status when transportation support or tracking updates are needed.• Identify service risks early, address customer concerns proactively, and elevate complex issues to leadership when necessary.• Manage exceptions that may delay fulfillment, including follow-up on account or credit-related matters.• Communicate clearly with customers and internal stakeholders to provide updates, clarify requirements, and maintain confidence in the process.• Support a smooth customer experience by balancing independent task ownership with effective teamwork across functions.
2026-07-13T00:00:00Z

Patient Service Representative

Princeton, NJ
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Patient Service Representative to support a busy healthcare office in Princeton, NJ. This Long-term Contract opportunity is ideal for someone who enjoys creating a welcoming patient experience while managing front-desk operations with accuracy and care. In this role, you will coordinate appointments, confirm patient information, and help patients understand registration and payment expectations in a fast-paced clinical setting. Responsibilities:• Welcome patients and visitors warmly, respond to front-desk questions, and alert appropriate staff when scheduled guests arrive.• Guide patients and visitors to the proper reception or waiting areas while maintaining a detail-oriented and courteous office environment.• Manage appointment bookings, changes, and cancellations by following office scheduling practices and maintaining calendar accuracy.• Review and update patient demographic details and insurance records, ensuring information is entered correctly in the electronic medical record system.• Confirm insurance coverage and registration details before visits to help support smooth patient intake and service delivery.• Communicate copays, balances, and other out-of-pocket obligations clearly to patients or responsible parties and collect payments when required.• Provide helpful assistance to patients during the check-in process and address routine service-related concerns with care.• Support front-office workflow by handling visitor interactions appropriately, including screening non-patient solicitors when necessary.
2026-07-28T00:00:00Z

Patient Service Rep

Doylestown, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
Our client, a busy medical practice in the Doylestown area, is seeking a Patient Service Associate (PSA) to support front desk operations and provide an exceptional patient experience. This is a contract position expected to last approximately 8 weeks and is ideal for someone who thrives in a fast-paced healthcare environment.The Patient Service Associate will serve as the first point of contact for patients and visitors while managing a high volume of administrative, scheduling, and patient support responsibilities. This position is fully on-site with hours of 8:00 AM to 4:30 PM, Monday through Friday. Key Responsibilities<ul><li>Greet and check in patients for appointments</li><li>Answer and direct incoming phone calls professionally and efficiently</li><li>Schedule, reschedule, and confirm patient appointments</li><li>Maintain accurate patient information within EPIC</li><li>Scan and upload medical records and documentation into patient charts</li><li>Assist with patient registration and demographic updates</li><li>Manage incoming faxes and other office correspondence</li><li>Coordinate with clinical staff to ensure smooth patient flow</li><li>Maintain confidentiality and HIPAA compliance at all times</li></ul>
2026-07-27T00:00:00Z

Patient Service Rep

Doylestown, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
Robert Half is partnering with a leading healthcare organization to identify a Patient Service Representative for an immediate 8-week contract opportunity in Doylestown, PA. This role is ideal for an administrative healthcare professional who thrives in a fast-paced medical office environment and enjoys providing exceptional patient service while supporting daily practice operations. This position is on-site, Monday through Friday 8am - 4:40pm. The Patient Service Representative will serve as a key point of contact for patients, providers, and clinical staff, ensuring efficient communication, accurate documentation, and seamless appointment scheduling. Responsibilities Answer and manage incoming patient phone calls, voicemails, and email inquiries in a professional and timely manner Schedule patient appointments and coordinate provider calendars Collect, review, and organize medical records and supporting documentation Track incoming referrals and ensure timely follow-up and proper documentation Monitor and respond to patient communications and practice correspondence Upload and manage patient records, images, and clinical documentation within designated systems Maintain accurate and up-to-date patient information Support front-office operations and perform additional administrative duties as assigned Adhere to HIPAA guidelines and established healthcare compliance standards Qualifications Previous experience in a medical office, physician practice, hospital, or healthcare setting preferred Strong patient service and communication skills Experience scheduling appointments and managing high call volumes Ability to multitask while maintaining a high level of accuracy and professionalism Proficiency with electronic medical records (EMR/EHR) systems preferred Strong organizational and documentation skills Reliable attendance and ability to commit to the full 8-week assignment Must be able to commute within 30 minutes of the practice location Training Requirements Selected candidates will participate in required onboarding and training, including: HIPAA Training Module (approximately 15 minutes) Mandatory 4-day PennChart Scheduling Training Onsite Tuesday through Friday 9:00 AM - 5:00 PM daily Successful completion of end-of-training assessment required Retest opportunities available if needed Important Assignment Requirements Candidates must be available to complete all onboarding and compliance requirements immediately upon offer acceptance Medical screenings and drug testing must be initiated within 72 hours of acceptance Compliance requirements must be completed by the Wednesday prior to the start date Any planned time off must be disclosed at the time of submission Candidates must be available for the full duration of the contract assignment This temporary opportunity offers an excellent chance to gain experience within a highly respected healthcare organization while supporting a busy specialty practice dedicated to delivering exceptional patient care. For immediate consideration please call the Bucks County office of Robert Half at 215-244-1551. Thank you!
2026-07-24T00:00:00Z

Call Center Representative

Allentown, PA
onsite
Temporary / Contract
20 - 23 USD / Hourly
A growing organization in the Lehigh Valley is seeking a Call Center Representative to join its customer support team. This role is ideal for someone who enjoys helping others, solving problems, and providing exceptional customer service over the phone.Unlike traditional call center environments that focus heavily on outbound sales, the majority of calls in this position are inbound, assisting customers with questions, account inquiries, service requests, and issue resolution. Key Responsibilities<ul><li>Answer a high volume of inbound customer calls in a professional and friendly manner</li><li>Assist customers with account information, service inquiries, and general questions</li><li>Research and resolve customer concerns while providing timely follow-up as needed</li><li>Accurately document interactions and update customer records within company systems</li><li>Escalate complex issues to the appropriate departments when necessary</li><li>Maintain a positive customer experience with every interaction</li><li>Meet established quality, productivity, and attendance expectations</li></ul>
2026-07-23T00:00:00Z

Sales Support

Trenton, NJ
onsite
Temporary to Hire
28 - 30 USD / Hourly
We are looking for a Sales Support specialist to join a organization in Trenton, New Jersey. This Contract to permanent opportunity is ideal for someone who enjoys keeping sales activity organized, moving opportunities forward, and providing reliable coordination across teams. The person in this role will help streamline daily sales operations, support customer-facing preparations, and ensure timely follow-up throughout the sales process. Responsibilities:• Coordinate daily administrative and operational activities that help the sales team stay organized and responsive.• Track active opportunities and assist with the next steps needed to move them closer to completed orders.• Maintain regular communication with sales team members to monitor pipeline progress and encourage timely follow-up.• Prepare materials and logistical details for customer meetings, site visits, and technical conversations.• Review incoming lower-priority leads, complete initial qualification steps, and route viable opportunities to Area Sales Representatives.• Manage assigned support tasks based on business priorities and direction provided by sales leadership.• Assist with documentation, internal coordination, and order-related activities to improve overall sales execution.
2026-07-27T00:00:00Z

Inside Sales/Sales Support

Denver, PA
onsite
Permanent / Full Time
45000 - 55000 USD / Yearly
Join a Growing Manufacturing TeamWe are seeking a customer-focused Inside Sales / Customer Service Representative to serve as the key liaison between customers, sales representatives, and internal departments. This role offers the opportunity to build strong customer relationships, support sales initiatives, and play a critical role in ensuring customer satisfaction and order fulfillment.If you enjoy working in a fast-paced environment, managing customer accounts, and solving problems, we'd like to hear from you.Responsibilities<ul><li>Serve as the primary point of contact for customer inquiries via phone, email, and Microsoft Teams.</li><li>Process customer purchase orders and enter orders into SAP/ERP systems.</li><li>Manage order status, shipment tracking, expedite requests, and delivery issues.</li><li>Partner with sales representatives on pricing, contract programs, and customer requests.</li><li>Maintain and strengthen customer relationships through exceptional service and communication.</li><li>Coordinate with internal teams to resolve customer concerns and implement corrective actions.</li><li>Maintain accurate customer records and documentation.</li><li>Support ongoing business and account management activities.</li></ul>
2026-07-16T00:00:00Z