<p><strong>Summary</strong></p><p>We are seeking a <strong>Monitoring and Incident Response Team Member (MIRT)</strong> to support a 24/7/365 operation monitoring network and infrastructure performance and managing incident communications. This role serves as the primary escalation point for service outages or degradations and works closely with government management to coordinate troubleshooting and stakeholder communications.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle Tier 1/2 Service Desk escalations via tickets, phone, or Teams.</li><li>Follow up on outstanding requests and ensure timely resolution.</li><li>Monitor network and services continuously and respond to incidents.</li><li>Coordinate troubleshooting efforts with Network Managers, Engineers, and Service Providers.</li><li>Manage conference bridges for incident resolution and provide after-action reports.</li><li>Close tickets upon resolution and ensure proper documentation.</li><li>Develop and maintain SOPs and other operational documentation.</li><li>Support network devices and assist with incident management processes.</li></ul>
We are looking for a highly skilled Systems Administrator to join our team in Boerne, Texas. This role requires a proactive individual with expertise in managing diverse operating systems, ensuring system security, and driving automation processes. The ideal candidate will possess strong technical knowledge, excellent problem-solving skills, and a commitment to maintaining robust and secure IT infrastructure.<br><br>Responsibilities:<br>• Oversee the administration and maintenance of multiple operating systems, including Windows Server, Windows 10/11, Linux, macOS, and Chrome OS.<br>• Manage endpoint protection and deployment tools such as Microsoft Intune, Jamf Pro, and Active Directory.<br>• Ensure the security of IT systems by addressing vulnerabilities, performing malware remediation, and implementing hardening measures.<br>• Develop and maintain backup procedures to safeguard data and support disaster recovery plans.<br>• Configure and manage enterprise virtualization platforms, such as VMware vSphere.<br>• Collaborate with teams to provide advanced troubleshooting for network protocols and system issues.<br>• Automate processes and reporting using PowerShell and other scripting languages to enhance efficiency.<br>• Provide expert support for messaging services, including Microsoft 365, Exchange Online, and Google Admin Console.<br>• Monitor and maintain network-attached devices, ensuring optimal functionality.<br>• Deliver documentation, reporting, and technical training to support organizational goals.
<p>The IT Support Technician provides short-term technical support to assist with deployments, upgrades, or backlog reduction. This is a hands-on contract role supporting end users.</p>
<p>We are looking for a detail-oriented Help Desk Analyst I to join our team on a contract basis in Saxonburg, Pennsylvania. In this role, you will provide technical support to end-users, handling a variety of tasks including troubleshooting issues, repairing devices, and managing service desk tickets. This position is expected to run from November through the end of January with the strong possibility of being extended. </p><p><br></p><p>Responsibilities:</p><p>• Respond to and resolve help desk tickets in a timely and efficient manner.</p><p>• Troubleshoot and diagnose technical issues related to Microsoft Windows 10 and other software.</p><p>• Perform Chromebook repairs and ensure devices are functioning properly.</p><p>• Provide support for printers, interactive TVs, and other hardware.</p><p>• Utilize Active Directory for user account management and troubleshooting.</p><p>• Assist with basic network troubleshooting and connectivity issues.</p><p>• Maintain detailed records of support requests and resolutions.</p><p>• Collaborate with team members to address recurring technical issues.</p><p>• Offer guidance and technical expertise to end-users as needed.</p>
<p>Are you an experienced <strong>Technical Support</strong> professional who thrives in a fast-paced, customer-facing environment? Our client is expanding their team to better support a growing external user base and reduce current ticket volume. This role sits between Tier 2 and Tier 3 support and involves deeper troubleshooting—not simple password resets.</p><p><br></p><p><strong>Schedule: Sunday through Thursday or Tuesday through Saturday</strong></p><p>West Coast & Midwest Hours coverage would be ideal: 9 hour day, with 1 hour lunch- 7 am- 7 pm CST is the coverage times, so hours between then.</p><p><br></p><p><strong>What You’ll Do</strong></p><p><br></p><p>In this Technical Support II role, you’ll provide high-quality end user support in a 24/7 environment. The team typically resolves 25–35 tickets per week, though current volume is 10–15 per day and rising. You will handle complex issues requiring advanced troubleshooting, long phone calls (often 30+ minutes), and strong customer service skills.</p><p><br></p><p>You’ll support customers through multiple channels—including phone, chat, and ticketing—using tools such as ZenDesk and Genesis. Multitasking is critical as you move fluidly between calls, chats, and email tickets.</p><p><br></p><p>Key Responsibilities</p><ul><li>Deliver Tier 2/3 SaaS application support to external customers</li><li>Troubleshoot complex technical issues, including platform connectivity and IoT-related problems</li><li>Handle support cases through phone, chat, and ticketing systems</li><li>Clearly document all steps, actions, and outcomes in the ticketing system</li><li>Follow established incident management processes and escalate appropriately</li><li>Provide exceptional customer service to a diverse global customer base</li><li>Collaborate with team members to identify trends and recommend improvements</li></ul><p><br></p><p><br></p>
<p>This successful Robert Half client is seeking a Help Desk professional to join their team in the Eugene, OR area. You will be responsible for providing end-user support for hardware, software, and access issues, Active Directory and Office 365 user administration and support end-users.</p><p><br></p><p>Qualifications:</p><ul><li>1+ year of experience in a help desk or technical support role</li><li>Active Directory</li><li>Microsoft Office 365</li><li>Windows server</li><li>Troubleshooting</li><li>Excellent customer service and communication skills</li></ul><p><br></p><p>Onsite: You must live in the Eugene area to be considered for this position.</p><p>Starting pay: $25/hr</p><p>Excellent benefits, friendly and welcoming team!</p><p><br></p>
<p>We are looking for an experienced Executive Desktop Support Analyst to join our team in Oakland. In this contract-to-permanent Executive Desktop Support role, you will play a key part in delivering technical assistance and resolving hardware and software issues for end-users. This Executive Desktop Support position offers an exciting opportunity to apply your expertise in a fast-paced, collaborative environment. This Executive Desktop Support role is an on-site position. We are looking for someone with strong Mac support and some windows support. </p><p><br></p><p>Responsibilities:</p><ul><li> Diagnose and resolve hardware issues, ensuring minimal disruption to end-user productivity.</li><li> Provide comprehensive support for software applications, including troubleshooting and installation.</li><li> Manage and maintain Mac OS systems efficiently, ensuring optimal performance.</li><li> Utilize Jamf Pro to oversee device management and implement security protocols.</li><li> Assist in configuring and upgrading operating systems, including Windows OS.</li><li> Deliver technical guidance on the use of productivity tools such as Office.</li><li> Collaborate with team members to address complex technical challenges and deliver effective solutions.</li><li> Document resolutions and maintain accurate records of service requests.</li><li> Ensure compliance with organizational standards and protocols in all technical operations.</li><li> Provide timely support to users in person, remotely, and through ticketing system</li></ul>
<p>Mainframe / COBOL Team Lead</p><p><br></p><p>Providence, RI | Hybrid (Onsite 2 days/week)</p><p>Full-Time | Leadership + Hands-On Role</p><p><br></p><p>About the Role</p><p>Are you a seasoned Mainframe expert who loves leading teams and solving complex technical challenges? We’re looking for a Mainframe Team Lead to guide a dynamic group of developers responsible for all Mainframe systems—including COBOL and JCL—while staying hands-on with critical projects.</p><p><br></p><p>This role is 70% leadership and 30% technical, perfect for someone who thrives on mentoring, organizing, and driving results while still rolling up their sleeves when needed.</p><p><br></p><p>What You’ll Do</p><ul><li>Lead & Mentor: Provide direction, coaching, and technical guidance to a team of junior Mainframe developers.</li><li>Project Management: Organize and prioritize tasks, ensuring projects are delivered on time and aligned with business goals.</li><li>Technical Expertise: Act as the go-to resource for complex Mainframe issues and hands-on development in COBOL and JCL.</li><li>Training & Development: Upskill team members and foster a culture of learning and collaboration.</li></ul><p><br></p>
<p>We are looking for a dedicated Corporate Recruiter to join our client's team in Lincoln, Nebraska. In this long-term contract role, you will play a pivotal part in growing our Engineering and Information Technology teams while enhancing the Talent Acquisition process through innovative strategies and relationship-building. This position requires a proactive and consultative approach to recruiting, as well as a commitment to delivering measurable results that align with organizational goals.</p><p><br></p><p>Responsibilities:</p><p>• Manage full-cycle recruiting processes for assigned requisitions, ensuring an efficient and high-quality candidate experience.</p><p>• Collaborate with HR Business Partners and leadership teams to develop effective recruiting strategies tailored to company objectives.</p><p>• Build strong relationships with stakeholders to enhance Talent Acquisition processes and drive team success.</p><p>• Identify top talent for critical roles within Engineering and Information Technology functions.</p><p>• Utilize data-driven insights and metrics to refine recruiting strategies and improve hiring outcomes.</p><p>• Share innovative ideas and contribute to continuous improvement initiatives within the Talent Acquisition team.</p><p>• Develop and implement programs that support business needs from a talent perspective.</p><p>• Foster teamwork within the HR organization by sharing knowledge and best practices.</p><p>• Apply a consultative and sales-driven approach to recruitment, ensuring alignment with customer and organizational expectations.</p><p>• Prioritize ethics, responsibility, and ownership in daily tasks to positively impact the company and its goals.</p>
<p>We are looking for an experienced Systems Administrator to join our team in Tampa, Florida and work fully onsite. This contract-to-permanent position offers the opportunity to work with diverse clients ranging from small businesses to large enterprise networks. The role involves providing both remote and onsite technical support, managing advanced server environments, and leading technology projects.</p><p><br></p><p>Responsibilities:</p><p><br></p><p><br></p><p>****MUST HAVE NETWORK AND SERVER EXPERIENCE AND BE CLIENT FACING****</p><p><br></p><p><br></p><p>• Monitor and maintain client networks, including servers, switches, routers, firewalls, and specialized equipment.</p><p>• Manage Microsoft server solutions, including on-premises and cloud-based environments, as well as Azure integrations and backup systems.</p><p>• Provide support for Microsoft 365 Business applications and Office 2021 or later.</p><p>• Lead or participate in technology projects to ensure successful implementation and client satisfaction.</p><p>• Collaborate with team members to share knowledge and develop effective solutions for technical challenges.</p><p>• Train end users on the proper use of computers, servers, and network resources.</p><p>• Offer recommendations to improve products and services based on client feedback and evolving needs.</p><p>• Perform physical tasks such as handling boxes and equipment as required.</p><p>• Assist with troubleshooting workstations, networks, and IP topology issues.</p>
My client is looking for a detail oriented with significant patent prosecution experience across cutting-edge domains, including 5G, Wi-Fi, AI, processor/memory systems, image processing, and RF front-end. This role offers a clear, long-term career path—from Counsel to Senior Counsel, with the potential for future consideration for Partnership. This is an exceptional opportunity for detail-oriented candidates passionate about innovation and ready for significant detail oriented growth within a prestigious organization. <br> Responsibilities: • Manage patent prosecution matters, focusing on advanced technologies such as 5G, Wi-Fi, AI, image processing, and RF front-end systems. • Collaborate with clients to build, develop, and manage their intellectual property portfolios. • Conduct thorough research and prepare filings with the United States Patent and Trademark Office (USPTO). • Provide strategic legal advice on patent-related matters to clients across a range of industries. • Work closely with clients to understand their business goals and align intellectual property strategies accordingly. • Draft, review, and prosecute patent applications with a focus on technologies like autonomous vehicles, robotics, and wireless communications. • Keep up-to-date with advancements in patent law and technology trends to provide insightful guidance. • Contribute to the growth of the firm's practice by providing high-quality legal services and building strong client relationships. • Mentor entry-level attorneys and contribute to teamwork and knowledge sharing within the firm. • Support business development efforts by identifying opportunities to expand the firm's client base.
We are looking for a skilled Technical Support Engineer to join our team in Atlanta, Georgia. This position focuses on providing comprehensive technical support and cloud systems administration to ensure the smooth operation of IT infrastructure and user experiences. As part of a long-term contract, you will play a key role in maintaining systems, managing cloud environments, and supporting users in a hybrid workplace.<br><br>Responsibilities:<br>• Diagnose and resolve hardware, software, and system issues for desktops, laptops, mobile devices, printers, and peripherals, both on-site and remotely.<br>• Administer and manage Microsoft Intune for device enrollment, compliance policies, application deployment, and security across multiple platforms.<br>• Monitor and support resources within Microsoft Azure, including user identity management and basic troubleshooting of cloud-hosted systems.<br>• Configure and maintain conference room technology, such as Teams Rooms and video conferencing systems, to ensure efficient meeting experiences.<br>• Maintain accurate records of IT assets, including procurement, assignment, and lifecycle management, while coordinating with finance and procurement teams.<br>• Manage and prioritize IT service tickets using tools like Freshworks or Monday.com, ensuring timely resolution and clear communication.<br>• Install, configure, and maintain software and hardware in alignment with organizational standards, assisting in system upgrades and deployments.<br>• Collaborate with cross-functional teams to identify recurring technical issues, implement solutions, and document processes.<br>• Enforce IT security policies and manage device compliance through tools like Intune, Azure AD Conditional Access, and Microsoft Defender.<br>• Provide training and guidance to users on productivity tools, including Teams, Office 365, and security best practices.
<p>We are looking for an experienced ERP Director to lead strategic and technical initiatives across enterprise applications, data platforms, and custom development. This role requires a visionary leader who can bridge technology and business needs to deliver secure, scalable, and insight-driven solutions. </p><p><br></p><p>Responsibilities:</p><p>• Develop and implement a comprehensive strategy for enterprise applications, custom software, and data platforms.</p><p>• Establish and enforce standards for application architecture, data pipelines, APIs, and system integrations.</p><p>• Collaborate with executive leadership to advise on application modernization and data-driven initiatives.</p><p>• Manage the lifecycle, performance, and enhancements of enterprise systems supporting key business functions such as finance, HR, and operations.</p><p>• Drive system upgrades, implementations, and optimizations for ERP platforms.</p><p>• Ensure seamless integration between ERP systems, custom applications, and data analytics platforms.</p><p>• Promote governance, scalability, and standardization across the application portfolio.</p><p>• Oversee the alignment of data and analytics strategies with business objectives.</p><p>• Lead teams in deploying enterprise applications and managing data platforms.</p><p>• Continuously evaluate emerging technologies to improve system performance and functionality.</p>
<p>We are looking for an experienced End User Migration Technician to join our team on a travelling basis. This is a long-term contract role that involves supporting hardware migration and installation tasks while ensuring smooth transitions for end-users. The ideal candidate will possess technical expertise and a proactive approach to problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and troubleshoot computer hardware components across various platforms.</p><p>• Manage the setup and deployment of associated hardware, ensuring all systems are functioning effectively.</p><p>• Perform cable installation and ensure proper connectivity for end-user devices.</p><p>• Provide technical support for Dell Technologies and Apple devices, addressing user concerns promptly.</p><p>• Collaborate with team members to ensure seamless hardware migrations and user transitions.</p><p>• Maintain accurate documentation of installations, configurations, and troubleshooting processes.</p><p>• Conduct regular inspections of hardware to ensure optimal performance and identify potential issues.</p><p>• Assist in training end-users on new systems and hardware functionalities.</p><p>• Respond to service requests efficiently, prioritizing tasks based on urgency.</p><p>• Follow established protocols to ensure compliance with organizational standards and policies.</p>
<p>We are looking for an experienced IT Manager to oversee and manage iSeries systems within our client's organization. This role involves leading a team of engineers, ensuring the efficient operation of IT systems, and driving initiatives to enhance system functionality and security. Based in Las Vegas, Nevada, this position offers the opportunity to contribute to organizational growth by implementing innovative solutions and maintaining high-quality IT standards.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage a team of iSeries Engineers, providing guidance and fostering detail-oriented development.</p><p>• Address escalated technical challenges and ensure timely resolution of system incidents.</p><p>• Design, plan, and coordinate activities related to the support and administration of iSeries systems.</p><p>• Collaborate with other IT managers and teams to ensure effective incident management and communication.</p><p>• Oversee day-to-day operations, ensuring tasks are prioritized and completed efficiently.</p><p>• Develop and implement policies and procedures to maintain system security and operational quality.</p><p>• Mentor and coach team members, conducting performance evaluations and managing recruitment processes.</p><p>• Monitor system performance and provide regular reporting on Key Performance Indicators (KPIs).</p><p>• Manage workload prioritization and delegate tasks based on shifting organizational needs.</p><p>• Ensure compliance with established IT quality and security standards.</p>
We are looking for an experienced IT Risk and Compliance Analyst to join our team on a contract basis. This role requires a strategic thinker who can assess, develop, and implement security and risk management frameworks while ensuring compliance with organizational policies. The position is fully remote, offering flexibility in working hours, and requires a commitment of 35 hours per week.<br><br>Responsibilities:<br>• Evaluate existing security measures and business continuity/disaster recovery plans, identifying gaps and recommending enhancements.<br>• Conduct compliance reviews to ensure adherence to IT policies and procedures, tracking remediation efforts and preparing audit responses.<br>• Develop and implement risk management strategies that safeguard the integrity, confidentiality, and availability of organizational data and systems.<br>• Collaborate with business units to identify necessary security controls and address deficiencies, documenting progress and ensuring alignment with project goals.<br>• Assess vendor contracts to confirm compliance with security, business continuity, and disaster recovery standards, and suggest necessary updates.<br>• Prepare detailed reports on security risks and compliance issues, providing actionable recommendations to mitigate potential threats.<br>• Monitor and document the implementation of security controls within technology and business projects.<br>• Support audits by preparing necessary documentation and facilitating responses to auditor inquiries.<br>• Maintain up-to-date knowledge of risk management frameworks and industry best practices to enhance organizational policies.<br>• Communicate effectively with stakeholders to ensure understanding and adoption of security measures.
We are looking for an experienced IT Business Systems Analyst to join our team in Kings Park, New York. In this role, you will play a vital part in analyzing and optimizing data processes, designing impactful reports, and ensuring seamless integration across business systems. This position offers an exciting opportunity to contribute to data-driven decision-making and enhance operational efficiency.<br><br>Responsibilities:<br>• Develop and optimize SQL queries and stored procedures to support comprehensive data analysis and reporting.<br>• Design and implement interactive dashboards and visualizations using Power BI to provide actionable business insights.<br>• Create and manage reports with SQL Server Reporting Services (SSRS) to ensure timely and accurate data delivery.<br>• Lead migration projects by overseeing data extraction, transformation, and loading processes while maintaining data integrity.<br>• Collaborate with various teams to gather data requirements and ensure seamless integration between systems.<br>• Analyze current business systems and processes to identify opportunities for improvement and automation.<br>• Document technical specifications, data flows, and reporting requirements to facilitate clear communication with stakeholders.<br>• Conduct regular audits and validations to uphold high standards of data quality and accuracy.<br>• Implement data governance practices to maintain compliance and secure data accessibility.<br>• Troubleshoot system issues and data inconsistencies, providing efficient resolutions to stakeholders.
We are looking for an experienced SAP Master Data Solution Specialist to join our team in Brooklyn, New York. In this long-term contract role, you will play a critical part in managing master data processes and ensuring data governance within a dynamic manufacturing environment. This position offers the opportunity to leverage cutting-edge SAP technologies, including S/4HANA Cloud, while collaborating with multiple stakeholders.<br><br>Responsibilities:<br>• Implement and support SAP Master Data Management solutions, focusing on S/4HANA Cloud.<br>• Apply SAP Activate methodologies and Agile principles to streamline project execution.<br>• Develop and maintain master data governance frameworks and lifecycle management processes.<br>• Utilize SAP Fiori applications and embedded analytics to enhance data-driven decision-making.<br>• Collaborate with cross-functional teams to ensure the accuracy and quality of master data.<br>• Conduct data quality assessments and implement corrective actions to address discrepancies.<br>• Provide training and guidance to stakeholders on master data management best practices.<br>• Troubleshoot and resolve issues related to master data systems and processes.<br>• Assist in optimizing data workflows to support organizational goals.
<p>We are looking for a detail-oriented intake assistant to join our team in Alpharetta, Georgia. This Contract to permanent position offers an excellent opportunity for candidates who are eager to grow their administrative skills in a supportive and fast-paced environment. Whether you have significant experience or are just starting your career in administration, this role provides the chance to contribute meaningfully while receiving valuable training.</p><p><br></p><p>Responsibilities:</p><p>• Manage medical records, ensuring accuracy and proper organization.</p><p>• Handle legal filings and perform follow-ups on documentation.</p><p>• Make follow-up calls to clients or relevant stakeholders to ensure timely communication.</p><p>• Draft and send letters with attention to detail and adherence to company standards.</p><p>• Collaborate with team members to offload administrative tasks from senior staff.</p><p>• Utilize technology efficiently for data entry, record management, and communication.</p><p>• Coordinate schedules and maintain organized workflows to support daily operations.</p><p>• Assist with general office tasks, including maintaining supplies and handling correspondence.</p><p>• Participate in training sessions to learn and adapt to new administrative processes.</p>
We are looking for an experienced Cloud Security Engineer to join our team in New York, New York. In this role, you will play a critical part in safeguarding cloud-based infrastructure by deploying, managing, and maintaining security tools and solutions. You will proactively monitor systems for threats, respond to incidents, and collaborate with stakeholders to enhance the overall security posture of cloud environments.<br><br>Responsibilities:<br>• Install, configure, and maintain advanced security solutions to protect cloud-based systems and networks.<br>• Monitor infrastructure to detect and respond to unusual activities, intrusions, or security breaches.<br>• Conduct thorough investigations of security alerts and incidents, ensuring timely and effective resolutions.<br>• Perform risk assessments and vulnerability scans, recommending strategies to mitigate potential threats.<br>• Collaborate with teams to implement and manage security tools tailored to cloud environments.<br>• Develop and enforce policies, procedures, and guidelines to ensure compliance with security standards.<br>• Stay updated on emerging threats and vulnerabilities, adapting security measures as needed.<br>• Create detailed reports and documentation on incidents, findings, and recommendations for stakeholders.<br>• Conduct audits and reviews of cloud infrastructure to identify and address security gaps.<br>• Support compliance initiatives and ensure adherence to industry regulations and standards.
We are looking for a dynamic and innovative Director of Digital Marketing to spearhead strategic initiatives and drive digital growth across B2B and B2C channels. Based in Coppell, Texas, this role will focus on enhancing customer engagement, optimizing digital experiences, and leveraging marketing technologies to deliver impactful results. The ideal candidate will bring a blend of strategic thinking, hands-on expertise, and a passion for data-driven decision-making.<br><br>Responsibilities:<br>• Develop and implement a comprehensive digital marketing strategy tailored to B2B and B2C audiences.<br>• Provide detailed performance analyses and actionable insights to executive leadership, ensuring alignment with organizational goals.<br>• Lead and mentor a high-performing digital marketing team, fostering growth and expertise.<br>• Design and execute automated, personalized lifecycle campaigns to boost customer acquisition, engagement, and retention.<br>• Collaborate with product and customer experience teams to enhance digital touchpoints throughout the customer journey.<br>• Oversee the marketing technology stack, including platforms such as Iterable and customer data platforms, ensuring optimal performance.<br>• Manage website strategy, including content updates, optimization, and user experience enhancements.<br>• Drive adoption and retention of the company’s mobile app through targeted digital campaigns.<br>• Develop strategies for loyalty and rewards programs, integrating them seamlessly into the broader digital experience.<br>• Work closely with cross-functional teams to ensure marketing initiatives align with broader business objectives.
We are looking for an experienced Sr. IT Auditor to join our team in Warren, New Jersey. In this role, you will play a critical part in evaluating IT systems, controls, and processes to ensure compliance, security, and operational efficiency. The ideal candidate will have a strong background in IT auditing, risk assessment, and a keen eye for identifying improvement opportunities.<br><br>Responsibilities:<br>• Conduct assessments of IT controls, including compliance with Sarbanes-Oxley (SOX) requirements.<br>• Evaluate change management processes, application security measures, and system implementations.<br>• Perform detailed audits of IT applications, focusing on security configurations, data integrity, and system functionality.<br>• Collaborate with stakeholders to identify control gaps, recommend solutions, and monitor remediation efforts.<br>• Assist in the development of IT audit plans and contribute to risk assessments.<br>• Prepare comprehensive audit reports and documentation that align with internal audit standards.<br>• Utilize data analytics tools to enhance audit procedures and drive process automation.<br>• Foster strong relationships with IT and business teams to facilitate effective audit processes.<br>• Participate in special projects and investigations as needed, ensuring thorough analysis and reporting.
<p>We are looking for a skilled QA Analyst with expertise in the finance realm to join our team in Southern California. In this long-term contract role, you will play a pivotal part in ensuring the reliability, compliance, and performance of critical account servicing systems. The position requires hands-on experience with mainframe testing environments and a strong ability to work within complex systems.</p><p><br></p><p>Responsibilities:</p><p>• Validate upgrades to the Customer Account Servicing System by executing structured test plans and performing manual script-based testing.</p><p>• Analyze system updates and classify them into enhancements, corrections, or regulatory changes while determining the appropriate testing methods.</p><p>• Conduct regression testing by planning and executing tests for impacted processes, ensuring compatibility between base code and custom modules.</p><p>• Develop and run detailed test scripts in Quality Center for both batch processing and online components, focusing on calculations, error handling, and system integrity.</p><p>• Execute full file production parallel tests by reconciling output files and documenting results.</p><p>• Collaborate with developers and operations teams to identify, record, and resolve defects, ensuring system stability.</p><p>• Coordinate business reviews for regulatory changes and enhancements, capturing approvals and maintaining traceability to test results.</p><p>• Manage and maintain audit-ready documentation, including test scripts, defect logs, and change control records.</p><p>• Prepare and curate test data, batch input files, and account information for mainframe testing environments.</p><p>• Drive root cause analysis for defects and escalate issues as needed while maintaining compliance with established practices.</p>
We are looking for an experienced Help Desk Analyst I to join our team in New Britain, Connecticut. In this role, you will provide technical support and guidance to users across various departments, ensuring prompt resolution of hardware and software issues while maintaining excellent customer service. This is a contract position with the potential to become permanent, offering a great opportunity to showcase your skills and grow within the organization.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to hardware, software, and networks.<br>• Research and utilize available resources to address user questions effectively.<br>• Provide users with recommendations and guidance to resolve technical challenges.<br>• Log all interactions and resolutions in the ticketing system to maintain accurate records.<br>• Escalate urgent matters and redirect issues to appropriate teams when necessary.<br>• Conduct follow-ups to confirm successful resolution of reported problems.<br>• Stay informed about system updates, changes, and new information.<br>• Assist in updating training manuals for new or modified software and hardware.<br>• Train users on the proper use of computer systems and applications as needed.<br>• Monitor and troubleshoot user computer performance and support Mitel Cloud systems.
<p>We are looking for a skilled Programmer Analyst to join a growing team in the Gilford, NH area. This role is ideal for someone who excels in designing and supporting systems, delivering technical solutions, and collaborating closely with users to resolve issues. As part of our dynamic team, you will play a vital role in developing and maintaining software systems that support multi-environment, multi-divisional, and multi-national operations.</p><p><br></p><p>Responsibilities:</p><p>• Design, develop, and implement software solutions tailored to multi-environment, multi-divisional, and multi-national business needs.</p><p>• Collaborate with users to analyze system issues and provide effective resolutions.</p><p>• Manage projects from initial concept to completion, ensuring accuracy and adherence to timelines.</p><p>• Create and maintain technical documentation for all development activities and system processes.</p><p>• Provide support for financial systems, including troubleshooting and optimizing functionality.</p><p>• Utilize programming languages such as RPG/400, MySQL, and DB2 to enhance system performance.</p><p>• Work with Enterprise Resource Planning (ERP) systems</p><p>• Analyze business requirements and translate them into technical solutions.</p><p>• Leverage Microsoft Office tools and Visual Basic to create financial analysis tools.</p><p>• Support development and functionality on IBM iSeries and AS400 platforms.</p>
