<p>Our client in Spring, TX is seeking an experienced HR Specialist to join their team! This is an exciting opportunity to contribute to a growing organization with over 900 employees. If you are a tech-savvy HR professional with expertise in managing HR functions at scale and a passion for operational excellence, we encourage you to apply.</p><p><br></p><p>Key Responsibilities:</p><p>Full Cycle Workers’ Compensation Management: Handle all aspects of workers’ comp claims, including conducting thorough investigations and ensuring compliance.</p><p>FMLA Administration: Manage Family and Medical Leave Act processes, ensuring proper documentation and adherence to regulations.</p><p>I-9 and E-Verify Management: Oversee employee eligibility verifications and document compliance.</p><p>New Hire Orientation: Facilitate onboarding processes to integrate employees effectively into the organization.</p><p>Benefits Management: Take on benefits administration responsibilities as the role expands.</p><p><br></p><p>Qualifications:</p><p>Proven experience in all areas listed above (Workers’ Comp, FMLA, I-9/E-Verify, New Hire Orientation).</p><p>Experience managing HR operations for at least 500 FTEs; familiarity with scaling HR processes for over 900 employees is preferred.</p><p>Tech-savviness: Ability to efficiently utilize HR software and systems to streamline processes and improve productivity.</p><p>The role does not include employee relations functions, so candidates should be comfortable specializing in administrative and operational HR tasks.</p><p><br></p><p>Work Arrangement:</p><p>Hybrid schedule: 3 days in office, 2 days remote (located in Spring, TX).</p><p><br></p><p>Compensation:</p><p>Up to $70,000 annually (commensurate with experience).</p>
<p>We are looking for an experienced IT Director to lead and oversee global information systems operations in Spokane, Washington. This role will guide strategic initiatives, optimize technology solutions, and ensure the implementation of robust cybersecurity measures across the organization. The ideal candidate will be a forward-thinking leader with a strong background in IT management and a passion for driving innovation.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee the operation of global information systems, including PCs, servers, virtual servers, and cloud-based technologies.</p><p>• Identify opportunities for innovation by reviewing operations and implementing technology solutions to enhance organizational performance.</p><p>• Lead and guide global IS teams to ensure effective use of IT systems in supporting business processes.</p><p>• Develop and manage budgets, capital expenditures, and cost-saving initiatives for IT operations.</p><p>• Establish and enforce cybersecurity policies, training, and tools to safeguard organizational assets and promptly resolve potential threats.</p><p>• Create and execute enterprise-wide disaster recovery and business continuity plans to ensure operational resilience.</p><p>• Collaborate with leadership to develop short- and medium-term IT strategies that align with business goals.</p><p>• Oversee the development and optimization of internal applications and business intelligence systems.</p><p>• Partner with legal counsel on global data protection initiatives and ensure compliance with data security standards.</p><p>• Stay informed on emerging IT trends, technologies, and practices to advise executives and management on their potential impact.</p><p><br></p><p>Benefits:</p><p><br></p><p>M/D/V</p><p>Life</p><p>401K</p><p>3 weeks vacation to start</p><p>Profit sharing after 1 year</p><p><br></p><p><br></p>
<p>We are looking for an experienced Architecture and Discovery Analyst to join our team in Rolling Meadows, Illinois. In this role, you will play a key part in analyzing systems and defining business requirements, ensuring the seamless integration and functionality of our technology solutions. This is a long-term contract position offering an opportunity to collaborate on impactful projects and drive innovation.</p><p><br></p><p>Responsibilities:</p><p>• Conduct in-depth analysis of systems and processes to identify areas for improvement and optimization.</p><p>• Collaborate with stakeholders to gather and document business requirements, ensuring alignment with organizational goals.</p><p>• Manage and maintain Active Directory structures, providing support and troubleshooting as needed.</p><p>• Utilize Microsoft SQL Server to develop and analyze data solutions that meet business needs.</p><p>• Perform system analysis to evaluate performance, reliability, and scalability of existing and proposed solutions.</p><p>• Create detailed Business Requirement Documents (BRDs) to support the development and implementation of projects.</p><p>• Work with IBM technologies to enhance system capabilities and ensure compatibility with existing infrastructure.</p><p>• Provide recommendations for architectural improvements based on discovery and analysis.</p><p>• Support cross-functional teams in implementing technology solutions effectively.</p><p>• Stay updated on industry trends and emerging technologies to enhance system operations.</p>
We are looking for a highly skilled Technical Lead specializing in DevSecOps platforms to join our team in Sun Prairie, Wisconsin. This long-term contract role requires a strategic thinker who can design, implement, and manage secure and scalable platforms while fostering collaboration across teams. The ideal candidate will take ownership of guiding technical solutions, ensuring compliance, and driving innovation in security practices throughout the software development lifecycle.<br><br>Responsibilities:<br>• Design and architect DevSecOps platforms to meet organizational requirements for performance, scalability, and security.<br>• Integrate and manage a suite of DevSecOps tools, including CI/CD pipelines, automated testing, and security scanning solutions.<br>• Establish automated reporting mechanisms to monitor platform utilization and ensure alignment with DevOps maturity and security standards.<br>• Develop and enforce policies and best practices to maintain compliance with industry regulations and organizational security goals.<br>• Provide leadership and mentorship to a global team of engineers, fostering collaboration and continuous development.<br>• Collaborate with cross-functional teams to align security practices with business objectives and operational needs.<br>• Monitor platform activity, identify anomalies, and lead incident response efforts to mitigate risks.<br>• Conduct technology evaluations and implement re-engineering strategies to support ongoing platform improvements.<br>• Promote a culture of innovation and continuous learning through training and technical guidance.<br>• Ensure alignment of DevSecOps practices with agile methodologies and organizational goals.
<p>We are looking for a skilled End_user Commputing Administrator to join our team in Seattle, Washington. In this role, you will design and implement solutions to ensure the security and efficiency of end-user devices while maintaining high functionality standards. You will collaborate across cloud and on-premises environments to enhance user experiences and support technology initiatives globally.</p><p><br></p><p>Responsibilities:</p><p>• Develop and automate processes to enhance the security and performance of end-user devices.</p><p>• Manage tools and solutions that provide flexibility while safeguarding organizational systems.</p><p>• Create and maintain technology roadmaps, refresh plans, and standards for user devices across global operations.</p><p>• Optimize user experience by working with both on-premises and cloud-based solutions.</p><p>• Collaborate on project teams to identify and implement technology solutions that meet user needs.</p><p>• Monitor and update security measures to protect devices and systems from potential threats.</p><p>• Troubleshoot and resolve issues related to end-user computing environments.</p><p>• Ensure compliance with ITIL processes and organizational policies.</p><p>• Utilize ServiceNow and related applications to streamline IT service management processes.</p><p>• Provide technical expertise in Active Directory, Microsoft Windows Server.</p><p><strong><u>Core Benefits: </u></strong> </p><p><strong>M/D/V (When can</strong></p><p><strong>they enroll): </strong> day 1</p><p><strong>ST/LT/Disability</strong></p><p><strong>Insurance? </strong> yes</p><p><strong>Retirement</strong></p><p><strong>Plan: </strong> 401K</p><p><strong>PTO/Holidays/Sick</strong></p><p><strong>Time: </strong> 3 weeks plus sick time and 10 holidays</p><p> </p><p><strong><u>Added benefits: </u></strong> </p><p>Example: Is</p><p>parking provided or paid for? Onsite freeE</p>
We are looking for an experienced Director to join our team in Cambridge, Massachusetts, on a Contract to permanent basis. This dynamic role offers the opportunity to lead the development and oversight of IT, infrastructure, networking, cloud trainings, and cybersecurity curricula. As part of a growing organization with ambitious goals, you will work closely with cross-functional teams to expand outreach, enhance training capabilities, and improve learner outcomes.<br><br>Responsibilities:<br>• Lead the design, development, and management of IT and cybersecurity training programs, products, and curricula.<br>• Collaborate with content developers to ensure effective knowledge and skill transfer.<br>• Oversee the creation of new certifications and training materials tailored to industry demands.<br>• Manage partnerships with technology vendors to convert them into authorized training providers.<br>• Attend sales meetings to support client acquisition and build relationships with stakeholders.<br>• Work with development and DevOps teams to implement and integrate course changes.<br>• Ensure training facilities meet technical standards by upgrading physical IT infrastructure as needed.<br>• Utilize project management tools like Asana and Smartsheet to coordinate initiatives and track progress.<br>• Stay informed on emerging technologies and industry trends to enhance course offerings.<br>• Drive collaboration across teams, including sales, marketing, software development, and cloud infrastructure.
We are looking for a skilled Help Desk Analyst III to join our team in Dublin, Ohio. This long-term contract position offers an excellent opportunity to contribute to the healthcare industry by providing advanced technical support and desktop engineering solutions. The role will involve both onsite and hybrid work arrangements, with a focus on enhancing IT operations and user experiences.<br><br>Responsibilities:<br>• Oversee desktop engineering tasks, including remote device management and application deployment using Microsoft Intune.<br>• Administer and support mobile devices and telephony systems, such as CXOne.<br>• Develop and implement scripts to automate device configuration and maintenance processes.<br>• Act as a subject matter expert and escalation point for Tier I and Tier II support teams.<br>• Manage service tickets through FreshService, ensuring resolutions are delivered promptly.<br>• Execute enterprise-wide computer deployments using Autopilot.<br>• Collaborate with various teams to improve IT operations and enhance user satisfaction.<br>• Participate in a rotational on-call schedule every five weeks, including remote work during weekends.
<p><strong>Job Summary:</strong></p><p> The IT Support Specialist will provide technical assistance and troubleshooting to end users, ensuring smooth IT operations and minimal downtime. This role involves maintaining hardware, software, and network systems.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to user inquiries and resolve IT issues promptly.</li><li>Install and configure computer systems, networks, and applications.</li><li>Maintain asset inventory and ensure timely updates.</li><li>Document support tickets and solutions in the helpdesk system.</li><li>Collaborate with infrastructure teams for escalated issues.</li></ul><p><br></p>
<p>The <strong>AI Adoption & Advocacy Coordinator</strong> is a key contributor to the organization's digital transformation efforts. This role focuses on promoting AI initiatives, fostering internal engagement, and building a culture of innovation. The Coordinator will lead communication strategies, support knowledge sharing, and cultivate communities of practice to drive AI adoption across the enterprise.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and manage internal communications to highlight AI initiatives and updates.</li><li>Facilitate cross-functional knowledge sharing and best practices related to AI.</li><li>Build and support communities of practice focused on AI and emerging technologies.</li><li>Track and report on AI usage, adoption metrics, and organizational impact.</li><li>Partner with stakeholders to identify and support AI integration opportunities.</li><li>Assist in change management efforts to enhance understanding and engagement.</li><li>Organize training sessions, workshops, and events to promote AI literacy and advocacy.</li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team on a long-term contract basis in Boston, Massachusetts. This fully onsite, part-time role involves providing essential IT support for a pharmaceutical company, ensuring smooth operations and resolving technical issues. This position is an excellent opportunity to showcase your expertise in desktop support and related technologies.<br><br>Responsibilities:<br>• Deliver onsite technical support to end-users, addressing hardware and software issues efficiently.<br>• Manage and resolve escalated tickets in a timely manner, ensuring user satisfaction.<br>• Assist with application support, including uninstalling and reinstalling approved software on devices.<br>• Provide installation and maintenance services for applications used across the organization.<br>• Handle onboarding and offboarding processes, ensuring proper setup or removal of IT resources.<br>• Support conference rooms and audiovisual equipment to facilitate seamless meetings and presentations.<br>• Perform imaging of devices and equipment to standardize configurations and prepare for deployment.<br>• Utilize ticketing systems to track, prioritize, and resolve support requests effectively.
<p>• You will partner with infrastructure, engineering and security teams to develop, deploy, and maintain Microsoft 365 technology stack including but not limited to SharePoint online, Teams, Power Platform (Power Apps, Power Automate, Power BI) to aligned to internal standards and current best practices. • Build secure integrations between M365, internal systems, and third-party APIs. </p><p>• Establish governance frameworks for data, permissions, and compliance. </p><p>• Bring best practices for enterprise rollout and adapt processes to technology stack. </p><p>• Partner with engineering, product, and security teams to align M365 solutions with business needs. </p><p>• You will tackle challenging problems to improve the platform’s reliability, resiliency, and scalability. </p><p><br></p><p><br></p>
We are looking for a highly skilled Sr. Tech Support specialist to join our team in Hawthorne, California. This long-term contract role requires a detail-oriented and experienced individual to provide advanced technical support and ensure seamless IT operations in a hybrid cloud environment. The position involves onsite support, addressing complex technical issues, and maintaining user satisfaction through excellent communication and problem-solving skills.<br><br>Responsibilities:<br>• Deliver onsite technical support five days a week, providing coverage for 8-hour shifts.<br>• Troubleshoot and resolve complex Tier 3 technical issues, primarily on PCs, with some Mac support, including connectivity to cloud services and Microsoft tenants.<br>• Manage and maintain security policies and device configuration using Intune.<br>• Oversee user onboarding and offboarding processes through EntraID.<br>• Provide expertise in Microsoft technologies, such as Office 365, SharePoint, Exchange, and Intune, to support business operations.<br>• Collaborate with team members to ensure optimal functionality of network components, including switches and firewalls, with a preference for experience in Ubiquiti systems.<br>• Apply a solid understanding of networking fundamentals, including subnetting and network architecture, to address connectivity challenges.<br>• Communicate effectively with users and team members, both verbally and in writing, to deliver excellent customer service.<br>• Ensure adherence to best practices and avoid testing in live production environments.<br>• Maintain consistent support throughout the contract period, ensuring continuity and high-quality service delivery.
We are offering an exciting opportunity for a Product Support Specialist in the Internet Service Provider industry, based in Atlanta, Georgia. The role involves the development and execution of an integrated omnichannel strategy, collaboration with various teams, and the use of data analytics to improve service delivery. <br><br>Responsibilities:<br><br>• Implement and manage a comprehensive strategy to unify customer interactions across various platforms such as phone, email, chat, social media, and self-service options.<br>• Collaborate with the customer service, marketing, technology, and sales teams to ensure the omnichannel strategy aligns with the organization's objectives.<br>• Utilize data analytics to monitor customer behavior and feedback, identifying opportunities for service improvement and personalizing customer experiences across all channels.<br>• Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows to enhance efficiency and align with customer service goals.<br>• Advocate for a customer-first approach, designing every touchpoint to meet client needs and expectations while maintaining brand consistency.<br>• Streamline internal workflows, systems, and processes to reduce redundancy, increase cost-efficiency, and eliminate manual work in the omnichannel operations environment.<br>• Oversee budget and resources for omnichannel operations, ensuring efficient use of resources to meet business goals.<br>• Provide guidance and mentorship to team members, promoting their detail-oriented development and alignment with team and company objectives.<br>• Carry out other related duties as needed.
<p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 technical support to office users via phone, email, or in-person.</li><li>Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and related peripherals.</li><li>Troubleshoot and resolve issues with Windows and macOS operating systems, Microsoft 365, VPN, and standard office applications.</li><li>Support end-user account management in Active Directory, Exchange, and other enterprise systems.</li><li>Set up and maintain user workstations, ensuring proper connectivity to company networks and printers.</li><li>Assist with onboarding and offboarding processes, including device provisioning, credential setup, and access rights adjustments.</li><li>Maintain accurate records of service requests and resolutions using an IT ticketing system.</li><li>Support video conferencing, Teams meetings, and conference room technology.</li><li>Implement and follow IT security best practices, including patch management and antivirus compliance.</li><li>Collaborate with network and systems administrators on escalated issues or infrastructure projects.</li><li>Document technical processes, procedures, and end-user guides as needed.</li></ul><p><br></p><p><br></p>
<p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 technical support to office users via phone, email, or in-person.</li><li>Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and related peripherals.</li><li>Troubleshoot and resolve issues with Windows and macOS operating systems, Microsoft 365, VPN, and standard office applications.</li><li>Support end-user account management in Active Directory, Exchange, and other enterprise systems.</li><li>Set up and maintain user workstations, ensuring proper connectivity to company networks and printers.</li><li>Assist with onboarding and offboarding processes, including device provisioning, credential setup, and access rights adjustments.</li><li>Maintain accurate records of service requests and resolutions using an IT ticketing system.</li><li>Support video conferencing, Teams meetings, and conference room technology.</li><li>Implement and follow IT security best practices, including patch management and antivirus compliance.</li><li>Collaborate with network and systems administrators on escalated issues or infrastructure projects.</li><li>Document technical processes, procedures, and end-user guides as needed.</li></ul><p><br></p><p><br></p>
We are looking for a skilled Help Desk Analyst to join our team on a contract basis in Greenville, South Carolina. In this role, you will provide technical support and troubleshooting assistance for a wide range of hardware, software, and networking issues. You will play a key role in ensuring smooth operations by addressing user concerns, documenting resolutions, and escalating complex problems when necessary.<br><br>Responsibilities:<br>• Respond to incoming support requests, providing basic troubleshooting for issues such as password resets, printer setups, equipment configurations, and network connectivity.<br>• Offer training and guidance to users on new or updated technologies and systems.<br>• Research solutions to technical problems using internal and external knowledge bases.<br>• Escalate unresolved issues to higher-level support staff, including specialists, leads, or managers.<br>• Document all steps taken to resolve incidents, including successful and unsuccessful actions, in service records.<br>• Ensure compliance with established service level agreements and meet performance benchmarks.<br>• Maintain a thorough understanding of help desk procedures and technical processes.<br>• Collaborate with team members to facilitate effective communication and resolution of technical challenges.<br>• Adapt to changing priorities and tasks in a dynamic work environment.<br>• Build positive relationships with users by providing exceptional customer service and technical support.
We are looking for a dedicated Help Desk Analyst I to provide exceptional Tier 1 IT support in a fast-paced environment. In this Contract-to-permanent position, you will assist clients with technical issues, ensuring smooth operation of their systems through both remote and onsite support. This role is ideal for a customer-focused individual eager to develop their skills in IT troubleshooting and client service.<br><br>Responsibilities:<br>• Diagnose and resolve basic IT problems related to hardware, software, and network systems.<br>• Provide remote technical support using tools such as Autotask to troubleshoot client issues.<br>• Deliver onsite assistance at client locations for cases that require in-person intervention.<br>• Respond promptly to technical queries while maintaining high levels of customer satisfaction.<br>• Escalate unresolved or complex issues to higher-tier IT teams for further investigation.<br>• Document all support activities and resolutions in ticketing systems for future reference.<br>• Monitor and follow up on tickets to ensure timely resolution of client concerns.<br>• Collaborate with team members to improve processes and deliver efficient technical support.<br>• Educate users on best practices and basic troubleshooting techniques to prevent recurring issues.
We are looking for a skilled Help Desk Analyst II to join our team in Atlanta, Georgia. As part of this long-term contract position, you will play a critical role in providing technical support and resolving IT-related issues across departments. This role offers an excellent opportunity to work with cutting-edge technologies and contribute to the efficiency of a dynamic organization.<br><br>Responsibilities:<br>• Deliver Tier 1 and Tier 2 technical support to ensure timely resolution of IT issues across various departments.<br>• Administer and troubleshoot firewalls and networks to maintain optimal system security and performance.<br>• Utilize and manage Microsoft SharePoint to assist users, provide walkthroughs, and offer technical support.<br>• Perform upgrades and maintenance on Windows servers while ensuring system reliability.<br>• Support and manage O365 and Active Directory environments to enhance user access and system functionality.<br>• Handle service desk tickets efficiently by diagnosing and resolving technical problems.<br>• Collaborate with team members to provide clear communication and effective solutions for IT challenges.<br>• Apply industry certifications, such as CompTIA A+, Network+, or Microsoft credentials, to enhance technical expertise.<br>• Conduct basic troubleshooting for Microsoft Windows systems, ensuring smooth operations.<br>• Stay adaptable and comfortable in handling diverse IT tasks and responsibilities.
<p>We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support. </p><p><br></p><p>Responsibilities</p><p>• Provide comprehensive Level 1 and 2 desktop and software support to staff</p><p>• Manage user and asset tasks effectively</p><p>• Monitor work emails even after office hours to respond to any emergencies promptly</p><p>• Participate actively in global IT projects to ensure seamless execution</p><p>• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution</p><p>• Maintain detailed documentation of all procedures and infrastructure</p><p>• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks</p><p>• Provide support via e-mail, phone, and in-person, escalating issues when necessary.</p>
We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis. This role involves providing technical support to a diverse range of clients, ensuring their IT issues are resolved efficiently and professionally. Based in McLean, Virginia, this overnight position is fully remote, offering an excellent opportunity for growth and collaboration in a fast-paced environment.<br><br>Responsibilities:<br>• Provide first-level technical support to resolve issues related to Active Directory, Windows 10, and Office applications.<br>• Manage and troubleshoot service desk tickets, ensuring timely resolution and proper documentation.<br>• Assist users with basic IT troubleshooting, including hardware, software, and network-related concerns.<br>• Support database administration tasks, ensuring data integrity and accessibility.<br>• Maintain a strong understanding of Windows environments to address client needs effectively.<br>• Collaborate with team members to provide seamless support across multiple client accounts.<br>• Monitor and prioritize incoming support requests to meet service level agreements.<br>• Conduct follow-ups with users to ensure satisfaction with resolved issues.<br>• Document recurring technical problems and suggest improvements to reduce future incidents.<br>• Stay updated on new technologies and tools to enhance support capabilities.
We are in the Investment Management industry, located in Bethesda, Maryland, looking for a VP of Solutions Development & Automation. This role will involve leading a skilled team, defining and implementing a forward-thinking application development and automation strategy, and collaborating with various stakeholders to ensure our technology outcomes support our business objectives.<br><br>Responsibilities:<br><br>• Oversee the design and development of internal platforms and customer-facing systems<br>• Provide transformative leadership, guiding teams through the product development lifecycle<br>• Collaborate with product owners, business leaders, and IT teams to align technology outcomes with business objectives<br>• Execute a forward-thinking application development and automation strategy in line with digital transformation goals<br>• Lead the implementation of DevOps pipelines, CI/CD practices, and modern cloud-native development frameworks<br>• Standardize and enhance SDLC practices, with a focus on secure development, automated testing, documentation, and structured change management<br>• Manage solution delivery, ensuring velocity, security, quality, and stakeholder satisfaction<br>• Establish and grow a dedicated UI/UX capability focused on delivering modern, intuitive, and consistent user experiences across platforms<br>• Work closely with cybersecurity, infrastructure, and data governance teams to ensure security, performance, and compliance across all initiatives<br>• Manage external development partners, scaling internal and outsourced capabilities as needed.
<p>Robert Half is partnering with a global technology leader to hire an Event Operations Project Manager. This role supports a design-focused team dedicated to elevating the impact of design across the organization, with a focus on delivering seamless operational planning and execution for large-scale internal events of 2,500–3,000 attendees.</p><p><br></p><p><strong>Location</strong>: Seattle, WA (onsite)</p><p><strong>Duration</strong>: 6-month contract</p><p><strong>Hours</strong>: 40 hours/week</p><p><strong>Pay Rate</strong>: $80-84/hour</p><p><br></p><p><strong>Position Overview:</strong></p><p>The Event Operations PM will oversee end-to-end operational processes, ensuring capacity planning, intake, budget management, scheduling, and review mechanisms are aligned to strategic business goals. This role requires an experienced operations professional who thrives in a fast-paced, cross-functional environment and has a proven track record in managing large-scale event operations and process optimization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead capacity planning, intake, budget tracking, scheduling, and reviews across major events and programs.</li><li>Develop and maintain standard operating procedures (SOPs) to support consistent and scalable event delivery.</li><li>Track and report on key performance metrics (KPIs) to measure efficiency and drive continuous improvement.</li><li>Own program strategy and workflows from planning through execution, ensuring on-time and on-budget delivery.</li><li>Draft and distribute recap reports; secure necessary approvals from mid- to senior-level stakeholders.</li><li>Identify blockers, define clear mitigation plans, and communicate risks and updates across stakeholders.</li><li>Drive process optimization and implement tools for improved efficiency (Airtable, Smartsheets, Asana).</li><li>Support other internal projects and initiatives led by the design team.</li></ul>
We are looking for a skilled Help Desk Analyst I to provide Tier 1 technical support for our team in Des Moines, Iowa. In this role, you will assist with troubleshooting hardware, software, and network connectivity issues while offering exceptional customer service to internal users. This is a Contract-to-Permanent position, offering an opportunity to grow your technical expertise in a dynamic work environment.<br><br>Responsibilities:<br>• Deliver Tier 1 help desk support, addressing user inquiries and resolving technical issues efficiently.<br>• Troubleshoot hardware problems, including diagnosing and repairing computer systems and peripherals.<br>• Provide software support, including installing, uninstalling, and offering basic guidance on internal applications.<br>• Manage user accounts within a hybrid Active Directory environment, including password resets, account unlocks, and access rights adjustments.<br>• Resolve Office 365-related issues, ensuring smooth operation of applications and user accounts.<br>• Address network connectivity problems, including troubleshooting IP configurations and basic Cisco Meraki network setups.<br>• Utilize the Freshdesk ticketing system or similar platforms to track, prioritize, and resolve approximately 475 tickets per month.<br>• Assist with the internal document management system, offering training and support during system upgrades and transitions.<br>• Learn and provide support for Citrix, Cisco Meraki switches, and Cisco firewalls as needed, with training provided.<br>• Collaborate with team members to ensure timely resolution of technical issues and maintain high user satisfaction.
We are seeking a Project Manager/Sr. Consultant. This role offers a contract to permanent employment opportunity, where you will be responsible for leading project teams, developing schedules, and ensuring timely completion of moderately high to high complexity projects. Your role will involve regular communication with various stakeholders, risk management, and monitoring project progress. <br> Responsibilities: <br> • Develop project plans according to standard methodologies and using the tools defined by the management. • Assist in estimating resources and financial budgets for potential information technology projects. • Monitor the progress of the project(s) by comparing resource hours and financial budget against the baselined project plan. • Maintain regular communication with business sponsors, IT executives, functional area managers, and consultants regarding the status of specific projects. • Generate weekly and monthly project status reports in a prescribed format and standard. • Negotiate contracts under the supervision of IT executives and Legal. • Conduct post-implementation reviews of assigned projects and chronicle key lessons learned and key “planned” vs. “actual” performance metrics. • Perform risk management analysis on assigned projects and develop a comprehensive mitigation plan for identified risks. • Escalate issues that could materially impact the success of the project to the direct supervisor in a timely manner. • Identify resource constraints that could materially impact the completion of assigned projects and recommend alternatives and/or trade-offs. • Utilize skills in Cloud Technologies, CRM, Database, Budget Processes, Deliverable, Design, PMP Certification, Microsoft Project, Workday, Workday ERP, IT project management, PMO - Project Management Office, Project Management, Project Management Certification, Proven Project Management, Portfolio Management, WBS - Work Breakdown Structure, Work Breakdown Structure, and EVM
<p>We are looking for a skilled Desktop Support Technician to join our team on a contract basis in Havertown, Pennsylvania. In this role, you will provide first-level technical assistance to staff, ensuring smooth operation of devices such as Apple laptops and Chromebooks. This position requires hands-on support, in-person visits, to promptly resolve hardware and software issues.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first-level technical support for staff, addressing device-related issues efficiently.</p><p>• Troubleshoot and resolve problems with Apple laptops and Chromebooks used by staff </p><p>• Provide desk-side support for walk-in concerns and respond to tech calls for assistance.</p><p>• Maintain effective communication with users to understand and address their technical challenges.</p><p>• Document and track reported issues to identify recurring problems and suggest improvements.</p><p>• Collaborate with team members to share knowledge and enhance support processes.</p><p>• Conduct basic maintenance and configuration of devices to ensure optimal performance.</p><p>• Assist with onboarding new users by setting up devices and providing initial training.</p><p>• Stay updated on emerging technologies relevant to the educational environment.</p>
