239 results for Technical Support jobs

Help Desk/Desktop Support Analyst

Emigsville, PA
onsite
Permanent
80000 - 120000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Emigsville, Pennsylvania. This role requires expertise in Infor Syteline, Factory Track, and advanced reporting tools, as well as a strong background in system administration and troubleshooting. The ideal candidate will be dedicated to providing reliable technical support and developing solutions that enhance business processes. Responsibilities: • Administer and maintain Infor Syteline multi-tenant and multisite environments, ensuring optimal performance and reliability. • Provide direct support and troubleshooting for Factory Track, including ShopFloor and mobility applications. • Develop and manage Infor Birst spaces and dashboards, utilizing Syteline data through Infor Datalake for advanced reporting. • Create custom reports and flexforms in Syteline, using compiled assemblies to meet organizational needs. • Oversee system administration for Infor and Syteline, including finite supply chain and user support. • Develop solutions using Mongoose, including stored procedures and custom methods, to address specific business requirements. • Design and implement new forms, scripts, and methods in Syteline's Event System to streamline processes. • Administer Rhythm eComm systems, including credit card integration for Syteline. • Collaborate with teams to ensure effective system functionality and resolve technical issues promptly.
2026-03-12T00:00:00Z

Help Desk/Desktop Support Analyst

Duluth, GA
onsite
Permanent
55000 - 60000 USD / Yearly
Primary Responsibilities<ul><li>Diagnose, troubleshoot, and perform minor PC hardware repairs (RAM replacement, SSD cloning/replacement, basic troubleshooting, etc.).</li><li>Assist with software installation, configuration, and routine system maintenance.</li><li>Support Mac, Windows, and Linux operating systems, including basic configuration, troubleshooting, and user assistance.</li><li>Communicate technical issues clearly and professionally to users with varying levels of technical expertise.</li><li>Collaborate with team members to resolve technical problems efficiently.</li><li>Escalate complex technical issues when appropriate and assist with follow‑up and resolution.</li><li>Cultivate foundational knowledge and strong interest in object‑oriented, web‑driven development, with exposure to JavaScript, C#, HTML, SQL, and PHP.</li><li>Stay current with emerging technologies, tools, and best practices through self‑learning and on‑the‑job training.</li></ul>Job Requirements<ul><li>Basic hands‑on experience with PC hardware repair and troubleshooting.</li><li>Familiarity with multiple operating systems (Windows, macOS).</li><li>Strong customer service skills and a positive, professional attitude.</li><li>Education: High School Diploma or equivalent required.</li><li>Strong verbal and written communication skills.</li><li>Enjoys collaborating with others to achieve shared goals.</li><li>Exceptional organization skills, both professionally and personally.</li><li>Basic math and computer skills required.</li><li>Must pass drug and background screenings.</li></ul>
2026-02-17T00:00:00Z

Help Desk/Desktop Support Analyst

Memphis, TN
onsite
Temporary
19 - 22 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide expert technical assistance to operational teams in Memphis, Tennessee. This long-term contract position requires a proactive, detail-oriented individual with strong troubleshooting skills to ensure smooth workflow navigation and system functionality. You will play a key role in addressing technical issues, monitoring system performance, and reinforcing user training for optimal results. Responsibilities:• Deliver on-site technical support to users, assisting with login issues, workflow navigation, and system functionality.• Diagnose and resolve technical problems, escalating unresolved issues to the appropriate command center or leadership team.• Track and document system performance, identifying common user concerns and trends that require additional training.• Reinforce training efforts by guiding end users in adopting new workflows and best practices.• Actively participate in daily meetings, huddles, and updates to align with project objectives.• Communicate effectively with users to minimize disruptions and maintain a positive work environment.• Provide support during system go-live periods, ensuring smooth transitions and addressing immediate concerns.• Utilize tools like Active Directory and Microsoft Windows 10 for troubleshooting and resolving service desk tickets.
2026-03-06T00:00:00Z

Help Desk/Desktop Support Analyst

Columbia, SC
onsite
Temporary
19 - 22 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our healthcare industry team in Columbia, South Carolina. In this role, you will provide comprehensive technical support to end users across multiple locations, ensuring smooth IT operations and resolving technical challenges. This is a long-term contract position offering an excellent opportunity to contribute to a dynamic and fast-paced environment. Responsibilities: • Deliver on-site IT support to users across multiple locations, addressing both hardware and software issues. • Troubleshoot and resolve break/fix technical problems to ensure minimal downtime. • Manage and respond to service tickets using tools such as Zoho Manage Engine and ServiceNow. • Maintain and administer Active Directory environments effectively. • Provide exceptional customer service and technical assistance with minimal supervision. • Collaborate with team members to streamline IT processes and improve system functionality. • Travel locally to provide direct support within the organization and surrounding areas as needed. • Ensure timely documentation of issues and solutions within ticketing systems. • Stay updated on emerging IT trends and solutions to enhance support services.
2026-03-09T00:00:00Z

Help Desk/Desktop Support Analyst

Turtle Creek, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to provide efficient technical assistance to end users in both onsite and remote settings. This role is based in Turtle Creek, Pennsylvania, and offers a long-term contract opportunity. Ideal candidates will have hands-on experience in troubleshooting, system administration, and IT support within a Windows environment. Responsibilities: • Prepare and deploy laptops for both new and existing users, ensuring proper imaging and configuration. • Manage user accounts in Active Directory and Office 365, maintaining security and accessibility. • Deliver prompt technical support for hardware, software, and network issues, both onsite and remotely. • Set up and configure IT hardware, including desktops and peripherals, while resolving technical challenges. • Provide ongoing IT support within a manufacturing environment to ensure smooth operations and productivity.
2026-03-10T00:00:00Z

Help Desk/Desktop Support Analyst

Manchester, CT
onsite
Temporary
27 - 30 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Cleveland, OH. In this contract to hire position, you will play a key role in supporting IT systems, resolving technical issues, and ensuring smooth operations across a multi-site organization. This role is ideal for someone with strong attention to detail, excellent problem-solving skills, and the ability to work effectively both independently and within a team environment. Responsibilities: • Install and configure PC hardware and software to meet organizational needs. • Handle onboarding and offboarding tasks for end users, ensuring smooth transitions. • Diagnose and troubleshoot network and hardware issues to maintain system functionality. • Perform routine server maintenance and upgrades to optimize performance. • Participate in IT projects, contributing to planning and execution activities. • Execute technical tasks as directed by the information systems team. • Update and maintain user guides and technical documentation to ensure accuracy. • Support IT shared services across the organization to enhance efficiency. • Utilize help desk systems to track and resolve service tickets promptly. • Ensure compliance with safety protocols while working in manufacturing environments.
2026-03-12T00:00:00Z

Help Desk/Desktop Support Analyst

New York, NY
onsite
Temporary
33.25 - 38.5 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. This position is based in New York, New York, and involves providing IT support to end users, primarily working with remote teams while managing onsite hardware logistics. The ideal candidate will have a customer-focused mindset and be adept at troubleshooting both macOS and Windows systems. Responsibilities: • Deliver Level 1 and Level 2 IT support to predominantly remote users, ensuring timely resolution of technical issues. • Diagnose and resolve hardware, operating system, and application problems on macOS and Windows laptops. • Manage identity and access tools, such as Okta, to ensure secure user access. • Track and update service tickets using Jira Service Desk while maintaining thorough documentation. • Provide support for Google Workspace applications, including Gmail, Drive, and Calendar, and perform basic administrative tasks. • Conduct basic network troubleshooting, addressing Wi-Fi and connectivity issues as they arise. • Handle shipping, receiving, configuration, and tracking of laptops and peripherals to ensure accurate inventory management. • Assist with onboarding and offboarding processes, including hardware setup and lifecycle management. • Offer hands-on troubleshooting for onsite IT equipment when necessary.
2026-03-12T00:00:00Z

Help Desk/Desktop Support Analyst

Marietta, GA
onsite
Temporary
24.7 - 28.6 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Marietta, Georgia. In this role, you will provide comprehensive technical assistance to end-users in a Microsoft-based environment, ensuring smooth operations across hardware and software systems. This is a long-term contract position ideal for a problem-solver who thrives in a dynamic healthcare setting. Responsibilities: • Provide technical support for laptops, desktops, printers, and other hardware devices used by end-users. • Perform administrative tasks in Active Directory and Office 365 to manage user accounts and permissions. • Troubleshoot and resolve issues within Microsoft environments, including Windows 10 and other related systems. • Address service desk tickets promptly, ensuring effective issue resolution and user satisfaction. • Support electronic documentation software and internet connectivity systems within ambulance vehicles. • Maintain system performance and reliability by diagnosing and resolving connectivity issues. • Collaborate with other IT team members to address complex technical challenges. • Train end-users on proper use of hardware and software to enhance productivity. • Ensure compliance with organizational policies and security protocols during system support. • Document technical procedures, solutions, and resolutions for future reference.
2026-03-06T00:00:00Z

Help Desk/Desktop Support Analyst

Malden, MA
onsite
Temporary
23.75 - 27.5 USD / Hourly
Our client on the North Shore is looking for a temp to perm Help Desk Analyst to start immediately. Responsibilities:<ul><li>Provide phone support for employees globally</li><li>Install/maintain PC hardware, software, and assist with onboarding/offboarding</li><li>Troubleshoot network and hardware issues</li><li>Support server maintenance and IT projects</li><li>Update technical/user documentation</li><li>Collaborate with IT to support business needs</li></ul>
2026-03-10T00:00:00Z

Help Desk/Desktop Support Analyst

Maple Lake, MN
onsite
Permanent
55000 - 65000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Annandale, Minnesota. This role offers an excellent opportunity to provide IT support while working in a collaborative environment, with access to great benefits and a yearly bonus. If you have hands-on experience in IT and a passion for problem-solving, we encourage you to apply. Responsibilities:• Provide technical support for Windows 10 and 11 operating systems as well as Microsoft Office 365 applications.• Manage and troubleshoot mobile and handheld devices, including iOS, Android, and Windows mobile.• Configure and maintain devices using Microsoft Intune, including autopilot and policy setup.• Address and resolve hardware and software issues through effective troubleshooting strategies.• Respond to service desk tickets promptly, ensuring timely resolutions for user requests.• Administer Active Directory accounts and permissions, supporting user access control.• Assist in managing PC hardware and peripherals, ensuring optimal performance.• Deliver exceptional customer service while effectively communicating solutions to users.• Document technical procedures and solutions to maintain a knowledge base for the team.
2026-03-10T00:00:00Z

Help Desk/Desktop Support Analyst

Bellevue, WA
onsite
Temporary
26 - 32 USD / Hourly
Robert Half is searching for a Tier 1 Help Desk Candidate (Part Time) who can support an K-8 Independent school based in Bellevue, WA. This candidate will be responsible for partnering closely with students and faculty covering a variety of technical issues on a tier 1 basis. This position is will be a 3 month contract with the potential to extend or convert. Apply today! Job Details: Duration: 3 months with potential to extend or convertSchedule: 20 hour work week, 8am to 1pm PST Days: (M, W, TR, F)Location: 100% Onsite in Bellevue, WA Job Responsibilities<ul><li>Serve as the first point of contact (Tier 1) for all help desk requests from students, faculty, staff, and families.</li><li>Provide timely technical support via walk-ups, ticketing system, email, messaging, and phone.</li><li>Troubleshoot and resolve issues related to hardware, software, user accounts, network access, and classroom technology.</li><li>Escalate complex issues to Tier 2 support with clear and detailed documentation.</li><li>Support and maintain school-issued devices, including laptops, tablets, printers, phones, and audiovisual equipment.</li><li>Perform routine maintenance tasks such as updates, patches, device cleaning, and minor repairs.</li><li>Maintain accurate records of technology assets, including setup, deployment, collection, and inventory tracking.</li><li>Manage printer toner inventory, ordering, replacement, and recycling.</li><li>Document troubleshooting steps and resolutions within the help-desk ticketing system.</li><li>Develop and update basic end-user documentation and how-to guides.</li><li>Provide on-site technical support for school events, including occasional evening or weekend coverage.</li><li>Maintain confidentiality of sensitive information and deliver professional, customer-focused service in all interactions</li></ul>
2026-03-11T00:00:00Z

Help Desk/Desktop Support Analyst

Fairview, OR
onsite
Permanent
60000 - 78000 USD / Yearly
We are looking for an experienced IT Service Desk Analyst who will be responsible for delivering day-to-day IT related support to users across North America, while serving as a proactive liaison between IT and the business. This role ensures operational excellence in end-user support, while also contributing to continuous improvement, business engagement, and alignment of IT services with Company goals. Day to day IT support includes, but not limited to, hardware setup, configuration, provisioning and user account management. The role also includes support for business applications. <ul><li>3+ years of hands-on service desk experience in a well-established IT service desk environment doing more than just level 1 support.</li><li>ITIL V3/V4 training with practical application of ITIL practices</li><li>Windows OS, Microsoft 365, network concepts, common business applications</li><li>Proficient with reporting and analytical tools (e.g. Power BI) for generating dashboards, KPIs, and operational insights</li><li>Liaison between IT and business units, analyzing service trends, recommending improvements, and promoting a consistent, customer-focused technology experience across the organization.</li><li>Long term career goals, interest in growing with the company</li></ul> $60,000 - $78,000Onsite in GreshamMonday to Friday, from 5:30AM to 2:00PM - potential OTBenefits: MDV, PTO, 401K
2026-03-11T00:00:00Z

Tier I Help Desk Support Technician

Chattanooga, TN
onsite
Temporary
19 - 21 USD / Hourly
Robert Half is seeking a dependable and customer-focused Tier I Help Desk Support Technician for a contract opportunity in Chattanooga, TN. This role is ideal for someone who enjoys solving technical problems, thrives in a team environment, and can remain calm and professional while supporting end users in a fast-paced setting. The Tier I Help Desk Technician will provide front-line technical support to internal employees via phone and email. Working within a structured trouble ticket system, this individual will address one ticket at a time, ensuring efficient and timely resolution of hardware and software issues. This is a highly interactive role requiring strong communication skills and a solid foundational understanding of IT support. Key Responsibilities<ul><li>Respond to incoming help desk tickets via phone and email</li><li>Troubleshoot and resolve basic hardware and software issues</li><li>Reset user passwords and manage account access</li><li>Set up computers and phones for new employees</li><li>Load and configure Windows 365 and other required software on laptops</li><li>Document all issues and resolutions accurately within the ticketing system</li><li>Escalate complex technical issues to Tier II or senior IT staff when necessary</li></ul>
2026-02-27T00:00:00Z

Patient Support Specialist

Encino, CA
onsite
Temporary
23 - 27 USD / Hourly
We are seeking a detail-oriented Insurance Verification and Patient Support Specialist with expertise in PPO plans. This individual will play a key role in supporting our patients by thoroughly verifying insurance benefits and clearly communicating coverage details to patients. The successful candidate will understand how PPOs work, especially as they relate to therapy services, and will be able to guide patients through the financial and administrative steps of their care.Key Responsibilities:<ul><li>Verify insurance benefits, with a specific focus on PPO plans, and accurately determine patient copays and out-of-pocket expenses.</li><li>Clearly explain coverage outcomes to clients, including copay amounts and what is covered under their PPO plan.</li><li>Educate patients on the necessity of having a physician’s prescription for Occupational Therapy (OT) and Speech Therapy, even when covered by a PPO plan.</li><li>Guide patients through the scheduling process, ensuring they understand each step and any prerequisites for appointments.</li><li>Serve as a knowledgeable resource for patients regarding insurance plan requirements, authorizations, and general billing questions.</li><li>Work cross-functionally with clinical and administrative teams to ensure a seamless patient experience from benefit verification through appointment scheduling.</li></ul>
2026-03-05T00:00:00Z

End User Support Specialist

Dallas, TX
onsite
Temporary
23 - 27 USD / Hourly
Robert Half has a client in the Healthcare industry seeking an End User Support Specialist. The ideal candidate for this position would have at least 1 - 3 years of IT support experience. This will be a contract opportunity that will be onsite.<ul><li> </li><li>Provide deskside support for an organization of over 500 end users within the corporate office</li><li>Research and resolve basic network (VPN, IP configs), hardware, and software application problems</li><li>Administer user accounts for Active Directory and other applications</li><li>Microsoft Office 365 admin portal experience: assigning licenses, creating mailboxes etc.</li><li>Support Windows 10/11 Environment</li><li>Troubleshoot peripheral hardware</li><li>Experience with MFA, SSO setups within Entra ID (Azure)</li></ul>
2026-02-27T00:00:00Z

Technical Triage Support Analyst

Spartanburg, SC
onsite
Contract / Temporary to Hire
16.5 - 17 USD / Hourly
We are looking for a Technical Triage Support Analyst to join our team in Boiling Springs, South Carolina. In this role, you will provide front-line technical assistance and exceptional customer service to clients while ensuring accurate documentation and timely escalation of unresolved issues. This is a Contract to permanent position that offers a dynamic opportunity to grow within a collaborative and fast-paced environment. Responsibilities: • Respond to incoming support calls promptly, delivering detail-oriented and courteous service to all customers. • Diagnose and troubleshoot basic technical issues using established procedures while ensuring clear communication. • Escalate unresolved or complex technical problems to specialized teams with detailed documentation. • Log all customer interactions, troubleshooting steps, and resolutions in the ticketing system for accurate record-keeping. • Maintain a customer-centric approach by demonstrating empathy, patience, and timely follow-ups. • Collaborate with internal teams to ensure smooth communication and efficient resolution of escalated issues. • Provide consistent updates to customers regarding the status of their issues and resolutions. • Uphold high standards of enthusiasm when handling customer inquiries. • Participate in team discussions and contribute to improving support processes and efficiency.
2026-03-02T00:00:00Z

Client Support, Return Mail Processor (Tier II)

West Henrietta, NY
onsite
Temporary
16 - 16 USD / Hourly
We are looking for a detail-oriented Client Support, Return Mail Processor (Tier II) to join our team on a contract basis in West Henrietta, New York. In this role, you will play a crucial part in ensuring the accuracy of client information and the timely processing of returned mail. The ideal candidate will have strong organizational skills and a commitment to providing excellent customer service while adhering to established policies and procedures. Responsibilities: • Process returned mail daily by logging it into the system and preparing new packages for mailing. • Contact clients to verify and update business addresses as needed. • Maintain accurate records and ensure all tasks comply with company policies and procedures. • Utilize prescribed systems and software, including Salesforce and Adobe Flex, to efficiently manage tasks. • Perform data entry duties with a focus on prioritization and organization. • Assist with additional data entry tasks as required. • Ensure high-quality service standards are met during all client interactions. • Develop a basic understanding of operational guidelines and workflows to support assigned responsibilities. • Handle physical tasks such as lifting packages weighing 10-20 pounds. • Collaborate with team members to address any discrepancies or issues that arise during processing.
2026-03-13T00:00:00Z

Help Desk Tier I

Charlotte, NC
onsite
Temporary
22 - 27 USD / Hourly
We are looking for a dependable and customer-focused Help Desk Technician to support day-to-day IT operations in a fast-paced environment. This role provides frontline technical support for hardware, software, and connectivity issues while delivering exceptional customer service.Key Responsibilities:<ul><li>Respond to and resolve support tickets for desktops, laptops, and peripherals</li><li>Troubleshoot Windows OS, Microsoft 365, and basic networking issues</li><li>Manage Active Directory tasks (password resets, unlocks, group permissions)</li><li>Support printers, mobile devices, and remote users</li><li>Escalate complex issues to Tier 2 or Tier 3 teams</li><li>Document troubleshooting steps and maintain accurate ticket updates</li><li>Assist with hardware deployments and workstation setups</li></ul>
2026-02-23T00:00:00Z

Technical Sales Engineer

Telford, PA
onsite
Permanent
70000 - 85000 USD / Yearly
The Technical Sales Engineer serves as the critical link between sales, engineering, and customers. This role combines deep technical expertise with strong commercial acumen to support the sales process, deliver tailored solutions, and drive revenue growth. The ideal candidate can translate complex technical concepts into customer-focused value propositions and provide pre- and post-sales technical support. Primary Duties· Partner with sales teams to identify customer needs and develop technical solutions that align with business objectives· Prepare technical proposals, quotations, and product configurations· Lead technical discovery, product demonstrations, and presentations for prospective and existing customers· Support the sales cycle from initial inquiry through contract award and implementation· Act as a liaison between customers, sales, engineering, manufacturing, and operations· Stay current on product capabilities, industry trends, and competitive offerings· Track technical sales metrics and contribute to forecasting and pipeline reviews· Identify opportunities to improve sales processes, tools, and technical documentation
2026-03-10T00:00:00Z

End User Support Engineer

Jacksonville, FL
onsite
Permanent
65000 - 104000 USD / Yearly
We are looking for a skilled End User Support Engineer to manage and maintain macOS devices within our enterprise environment in Jacksonville, Florida. This position focuses on utilizing Jamf Pro for endpoint management and ensuring all systems meet organizational standards for security, compliance, and performance. The ideal candidate will have hands-on experience with macOS administration and a strong ability to provide advanced technical support and automation solutions. Responsibilities: • Administer and configure Jamf Pro for managing the lifecycle of macOS devices, including enrollment, updates, and compliance enforcement. • Develop and implement policies, scripts, and profiles to streamline Mac management and enhance security. • Collaborate with the Information Security team to ensure macOS devices meet compliance standards for encryption, updates, and application controls. • Provide tier-3 technical support for macOS-related issues, including hardware, operating system, and applications. • Integrate Jamf Pro with enterprise systems such as Intune and identity management tools to enhance functionality. • Create and maintain detailed documentation, standard operating procedures, and knowledge articles for Mac support processes. • Monitor device health, compliance status, and update progress through Jamf Pro and related tools. • Plan and execute macOS upgrade cycles and manage application deployment strategies. • Coordinate with vendors for Apple hardware procurement and lifecycle management.
2026-03-04T00:00:00Z

Customer Support Associate

Reading, PA
onsite
Contract / Temporary to Hire
19 - 22 USD / Hourly
🌟 Launch Your Career in Customer Service – Entry-Level Opportunities with Growth! 🌟 Are you a ready to kick-start your professional journey with a company that invests in your future? We’re hiring for Entry-Level Customer Service Representatives at a company that values fresh ideas, a great attitude, and your long-term success. 📍 Location: Reading, PA💼 Type: On-site or Hybrid options available📈 Room to Grow: YES! What You’ll Do:<ul><li>Be the first point of contact for customers—answering questions, solving problems, and creating a positive experience every time</li><li>Learn our products, services, and systems inside and out</li><li>Collaborate with team members to improve processes and customer satisfaction</li><li>Build your communication, problem-solving, and professional skills daily</li></ul>Why You’ll Love It Here:✅ Supportive team and hands-on training✅ Clear career path and promotions from within✅ Management Trainee track available for high-potential team members✅ Competitive pay and benefits✅ A company culture that celebrates fresh perspectives, personal growth, and your whole self
2026-03-12T00:00:00Z

Sales Support Specialist

Easton, PA
onsite
Temporary
21 - 25 USD / Hourly
Are you detail-oriented, organized, and passionate about providing outstanding operational support? Robert Half is seeking a Sales Support Specialist to join a fast-paced environment and play a crucial role in ensuring accurate and efficient processing of orders. Key Responsibilities: - Accurately enter customer orders into the company database, maintaining a high level of attention to detail and data integrity.- Review incoming orders for completeness and resolve discrepancies with internal teams or customers as needed.- Collaborate with sales, customer service, and warehouse teams to facilitate smooth order fulfillment and delivery.- Communicate order status and resolve issues to ensure an excellent customer experience.- Maintain and update order records, adhering to all data privacy and quality standards.- Support ongoing process improvements to increase efficiency and accuracy.
2026-03-13T00:00:00Z

IT Support Specialist Tier 2/3 (Manufacturing Exp Preferred)

Blauvelt, NY
onsite
Permanent
75000 - 85000 USD / Yearly
Job Overview Summary: Experienced IT Support Specialist (Tier 2/3) with a strong background supporting fast-paced manufacturing environments. Skilled in diagnosing complex technical issues, managing enterprise systems, and ensuring reliable network and application performance across production and corporate settings. Proficient in Windows Server/AD, M365 administration, ERP and MES support, and manufacturing hardware/software troubleshooting including production floor systems, barcode scanners, printers, PLC-connected devices, and industrial workstations. Job Responsibilities: <ul><li>Provide advanced technical support for escalated end-user issues, including hardware, software, and peripheral troubleshooting.</li><li>Set up and configure desktops, laptops, mobile devices, monitors, printers, and other office technology.</li><li>Manage onboarding, offboarding, and equipment lifecycle tracking and reporting.</li><li>Diagnose and resolve intermediate network, server (e.g., Active Directory, DHCP, DNS), and Wi-Fi problems; coordinate with internal senior technical resources and external Managed Service Providers (MSPs) for complex issues.</li><li>Actively troubleshoot, resolve, and participate in projects related to intermediate Wi-Fi, server, and network issues, working in close collaboration with the senior internal team or external Managed Service Providers (MSPs).</li><li>Perform onsite installations and upgrades of operating systems, applications, and security patches.</li><li>Manage user accounts in Active Directory, Microsoft 365, and other systems; handle access requests, MFA support, and onboarding/offboarding tasks.</li><li>Respond to and resolve support tickets in the ITSM platform; ensure accurate documentation and timely follow-up.</li><li>Maintain and track IT assets; update inventory records and manage warranty returns or repairs.</li><li>Support audiovisual systems and video conferencing tools in meeting spaces.</li><li>Conduct preventive maintenance on local IT infrastructure to avoid service disruptions.</li><li>Act as a liaison between end users and senior internal IT teams/MSPs, ensuring clear communication and prompt issue resolution for escalated and intermediate technical issues.</li><li>Participate in and contribute to IT projects including deployments, office moves, system migrations, and infrastructure upgrades (network, server, Wi-Fi).</li><li>Remote Support: Provide advanced technical support via phone, email, chat, or remote session.</li><li>Manage, maintain, and troubleshoot the organization's Voice over IP (VoIP) phone system, including user provisioning, call flow configurations, and endpoint support.</li><li>Contribute to team growth by assisting in training and mentoring staff to improve performance, increase customer satisfaction, and drive efficiencies.</li><li>Proactively identify, document, and implement improvements to IT processes, documentation (e.g., knowledge base), and infrastructure to enhance efficiency, reliability, and security</li></ul>
2026-03-06T00:00:00Z

Tier 2 / Tier 3 Support Engineer

Indianapolis, IN
onsite
Permanent
65000 - 90000 USD / Yearly
Tier 2 / Tier 3 Support Engineer – Onsite (North Indianapolis / Keystone Area) We’re looking for a Tier 2/3 Support Engineer who has a solid foundation in IT support and a genuine interest in cybersecurity. This role is ideal for someone who earned a cybersecurity degree but has spent the last few years building practical experience in infrastructure support — desktop, server, networking, or a mix of all three. You’ll be handling escalated technical issues, supporting core systems, and working closely with the team to strengthen overall IT operations.This is a great fit for someone who wants to continue growing in support while slowly leveling up toward security responsibilities over time. What You’ll Do<ul><li>Provide technical support for desktop and laptop hardware and software issues, including installation, configuration, and troubleshooting</li><li>Assist in the deployment and maintenance of desktop and laptop computers, peripherals, and software</li><li>Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve complex technical issues</li><li>Work closely with other IT team members to resolve technical issues and improve processes</li><li>Provide excellent customer service and effectively communicate technical solutions to non-technical users</li><li>Participate in the development and implementation of technical policies, procedures, and best practices</li><li>Participate in the development and maintenance of technical documentation</li><li>Stay up-to-date with new technologies and industry trends</li></ul>
2026-02-18T00:00:00Z

Customer Service & Parts Ordering

Davenport, IA
onsite
Contract / Temporary to Hire
0 - 0 USD / Yearly
Robert Half is partnering with a well-established organization to hire a Customer Service & Parts Ordering Professional. This role is open due to an upcoming retirement, offering the unique opportunity to join this team! Position OverviewThis is a high-volume, customer-facing role supporting customers through accurate and timely parts ordering. Key Responsibilities<ul><li>Manage a high volume of inbound calls related to parts inquiries and orders</li><li>Accurately enter and process parts orders from customers and dealers</li><li>Work directly with customers to provide responsive, knowledgeable service</li><li>Communicate with shipping companies to ensure timely, cost-effective deliveries</li><li>Partner closely with the parts fulfillment team to ensure accuracy and on-time shipment</li><li>Support shipping cost-saving initiatives and logistics planning</li><li>Assist in planning and executing parts sales programs for dealers</li><li>Serve as a key point of coordination between customers, fulfillment, and internal teams</li></ul>
2026-02-13T00:00:00Z

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