226 results for Technical Support jobs

Desktop Support Analyst

Olive Branch, MS
onsite
Contract / Temporary to Hire
30 - 32 USD / Hourly
Job Title: IT Support Specialist – Logistics & Manufacturing Location: Olive Branch Microsoft Schedule: 10:30PM-7:00PM Friday through Tuesday (Off Wednesday & Thursday) Employment Type: permanent / Contract / contract-to-permanent Environment: Microsoft 365 / SCCM / Intune Pay 32.00 Per hour Position Overview: We are seeking a highly skilled and dependable IT Support Specialist to provide hands-on technical support in a fast-paced logistics and manufacturing environment. The ideal candidate will have extensive experience with RF scanner configuration, Zebra label printer maintenance, and enterprise deployment tools such as SCCM or Intune. This role requires strong troubleshooting skills across networking, hardware, and software platforms, with a focus on maintaining uptime and operational efficiency. Key Responsibilities: Configure, deploy, and support RF scanners and Zebra label printers. Perform routine maintenance and troubleshooting of label printing systems. Use SCCM or Intune to manage device imaging, software deployments, and updates. Provide Tier 1–2 support for Windows-based systems in an O365 environment. Troubleshoot network connectivity issues including DNS, DHCP, Telnet, and SSH. Manage and maintain Active Directory user accounts and group policies. Collaborate with cross-functional teams to support manufacturing and logistics operations. Document technical procedures, configurations, and resolutions. Maintain high availability and responsiveness during scheduled workdays (Friday–Tuesday). Required Qualifications: 3+ years of IT support experience in a logistics or manufacturing setting. Proficiency with RF scanner configuration and Zebra printer support. Hands-on experience with SCCM or Intune for imaging and deployments. Strong understanding of Microsoft 365 and Windows OS environments. Solid knowledge of networking fundamentals: DNS, DHCP, Telnet, SSH. Experience with Active Directory administration. Excellent problem-solving and communication skills. Ability to work independently and manage multiple priorities. Flexible schedule with availability to work weekends and holidays as needed. Preferred Qualifications: Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate. Experience with scripting or automation tools (PowerShell, etc.). Familiarity with ITIL practices and service desk ticketing systems.
2026-03-04T00:00:00Z

Desktop Support Analyst

New York, NY
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. In this long-term contract position, you will play a vital role in providing exceptional IT support to ensure smooth operations for local and remote workstations. This is an onsite role requiring your presence five days a week. Responsibilities: • Deliver prompt and efficient IT support to address technical issues and minimize disruption. • Manage and respond to incoming support tickets through the Service Desk system. • Prioritize and resolve tickets systematically, ensuring urgent matters are handled first. • Adjust configurations, utilities, and software settings for both local and remote systems. • Maintain clear and detailed documentation of IT processes and resolution methods. • Collaborate on special projects to enhance IT services and infrastructure.
2026-03-11T00:00:00Z

Desktop Support Analyst

Maywood, IL
onsite
Temporary
34.1 - 38.8 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Maywood, Illinois. In this long-term contract position, you will play a vital role in ensuring the efficiency and functionality of IT systems for a non-profit organization. Your expertise will be crucial in providing technical support, troubleshooting issues, and maintaining hardware and software to meet organizational needs. Responsibilities: • Reset passwords and address user access concerns to ensure smooth system functionality. • Diagnose and resolve technical issues related to hardware and software in a timely manner. • Collaborate with the Impact IT Team to support system-related tasks and organizational projects. • Set up and configure equipment such as projectors, computers, and other technology for meetings and presentations. • Develop, edit, and manage PowerPoint presentations for team briefings and stakeholder meetings. • Monitor and optimize system performance to ensure hardware and software run efficiently. • Provide support for virtual and physical meeting setups, catering to both internal teams and external stakeholders. • Offer occasional on-call support during night shifts to address urgent IT needs. • Maintain and update IT documentation, including system configurations, troubleshooting guides, and meeting setup instructions. • Adhere to government security standards and protocols in all IT operations.
2026-03-12T00:00:00Z

Helpdesk Technician

Canoga Park, CA
onsite
Contract / Temporary to Hire
27.7115 - 32.087 USD / Hourly
**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume. You can also call my office number at 424-270-9193**** We are looking for a skilled Tier 2 Helpdesk Technician to join our team in Canoga Park, California. In this role, you will provide advanced technical support in a dynamic, managed services environment, working closely with a collaborative team to address user and infrastructure needs. This is a Contract to permanent position requiring onsite presence five days a week, offering an opportunity to grow your expertise in Microsoft technologies, networking, and system administration. Responsibilities:• Deliver Tier 2 technical support to resolve complex issues related to servers, applications, and user groups.• Manage the onboarding and offboarding process, including account provisioning and user setup.• Configure and deploy PCs, workstations, and peripheral devices for end users.• Administer Microsoft 365, including troubleshooting and providing support for QuickBooks and related applications.• Maintain and manage Azure environments, ensuring optimal performance and security.• Oversee Meraki firewall and switch configurations, addressing network infrastructure needs.• Diagnose and resolve issues with VLANs, VPNs, and DNS systems.• Document processes and solutions thoroughly to ensure consistency and quality.• Collaborate with team members to provide excellent service and proactive support.• Communicate effectively with end users and stakeholders to address technical concerns.
2026-03-09T00:00:00Z

IT Help Desk Technician

Fort Lauderdale, FL
onsite
Temporary
0 - 0 USD / Yearly
IT Help Desk TechnicianWe are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities. Responsibilities<ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul>
2026-02-16T00:00:00Z

Billing Support

Long Beach, CA
onsite
Contract / Temporary to Hire
21 - 25 USD / Hourly
We are looking for a diligent and detail-oriented Billing / Administrative Support to join our team in Long Beach, California. In this Contract to permanent position, you will play a key role in supporting the billing operations within the Behavioral Health program, ensuring compliance with Department of Mental Health requirements. This is an excellent opportunity to contribute to a dynamic organization in the social care sector while leveraging your administrative and billing expertise. Key Responsibilities:• Assist with billing processes for the mental health component of the Behavioral Health program, ensuring accuracy and timely submissions.• Collaborate closely with the Billing Director to meet Department of Mental Health billing standards and deadlines.• Maintain and organize sensitive patient information with the highest level of confidentiality.• Perform data entry tasks to ensure accurate documentation and record-keeping.• Scan and organize files efficiently to support administrative processes.• Provide back-office support for billing operations, contributing to a streamlined workflow.• Utilize advanced Microsoft Excel skills to manage and analyze billing data effectively.• Communicate clearly and professionally in English, both verbally and in writing, to address billing inquiries.• Ensure compliance with organizational confidentiality policies when accessing or handling patient information. Benefits: Medical, Dental and Vision Insurance. 401K Retirement, Sick Time Off and Tuition Reimbursement.
2026-03-12T00:00:00Z

Customer Service Technician

West Yarmouth, MA
onsite
Contract / Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a dedicated Customer Service Technician to join our team in West Yarmouth, Massachusetts. In this role, you will provide exceptional customer support while collaborating with various departments to ensure customer satisfaction and operational efficiency. This is a Contract to permanent position, offering a great opportunity for growth and long-term success within the organization. Responsibilities: • Respond to customer inquiries via phone, email, and other communication channels with professionalism and accuracy. • Utilize available resources and collaborate with team members to address complex customer questions effectively. • Coordinate with internal departments to fulfill customer requirements and ensure seamless service delivery. • Manage customer accounts by performing data entry tasks and maintaining accurate records. • Schedule appointments and update order information as needed to support customer needs. • Handle both inbound and outbound calls, ensuring timely resolution of customer concerns. • Process orders and provide updates to customers regarding their order status. • Maintain a strong working knowledge of company products and services to assist customers effectively. • Use Microsoft Excel and Word to create and update documents and reports related to customer interactions.
2026-03-12T00:00:00Z

PC Technician / Help Desk

Miami, FL
onsite
Temporary
0 - 0 USD / Yearly
We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.Key Responsibilities:<ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul>
2026-02-20T00:00:00Z

PC Technician / Help Desk

Oakland Park, FL
onsite
Temporary
0 - 0 USD / Yearly
We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.Key Responsibilities:<ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul>
2026-02-20T00:00:00Z

Help Desk/Desktop Support Analyst

Montgomery, IL
onsite
Temporary
27.7115 - 32.087 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team on a contract basis in Montgomery, Illinois. This role involves providing technical assistance to both warehouse and office users, ensuring seamless IT operations. The ideal candidate will have a strong background in user support across various levels and expertise in hardware, networking, and software troubleshooting. Responsibilities: • Deliver technical support for employees in both office and warehouse settings, addressing hardware, software, and network-related issues. • Respond promptly to user IT requests, logging and managing them through the ticketing system. • Configure and troubleshoot Windows 10/11 laptops, desktops, mobile devices, printers, and network devices. • Administer and resolve basic issues with Microsoft 365, ensuring smooth functionality. • Order and set up IT equipment for end users, maintaining accurate inventory records. • Create and update technical documentation to assist users and improve IT processes. • Promote cyber security best practices among users, ensuring adherence to company policies. • Provide expertise in warehouse systems, including packing, labeling, and printing equipment. • Collaborate with team members to resolve complex IT issues and improve system performance. • Support additional technologies such as Axis Camera Station, EnGenius WiFi access points, and Synology systems when needed.
2026-02-17T00:00:00Z

Help Desk/Desktop Support Analyst

New York, NY
remote
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in New York, New York. As part of this long-term contract position, you will play a vital role in ensuring seamless IT support and troubleshooting for our organization. This role is ideal for someone with a strong technical background and excellent problem-solving skills. Responsibilities: • Provide first-level technical support to users by addressing hardware, software, and network-related issues. • Manage and resolve service desk tickets efficiently while maintaining timely communication with end-users. • Perform basic troubleshooting for Windows environments, identifying and resolving technical problems. • Administer and maintain Active Directory, including user account setups and modifications. • Assist with the installation, configuration, and updates of Windows 10 operating systems. • Ensure the proper functioning of IT systems by monitoring performance and implementing necessary fixes. • Document and track all support activities to maintain accurate records and improve processes. • Collaborate with team members to escalate and resolve complex technical issues. • Deliver exceptional customer service by providing clear guidance and support to users. • Maintain compliance with organizational IT policies and procedures.
2026-03-11T00:00:00Z

Help Desk/Desktop Support Analyst

Wilmington, DE
onsite
Temporary
0 - 0 USD / Yearly
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Wilmington, Delaware. This long-term contract position is ideal for a tech-savvy individual with a strong background in mobile device management and IT support. The role involves ensuring seamless operations of mobile technologies while adhering to security policies and compliance standards. Responsibilities: • Configure, deploy, and update mobile devices to support organizational needs. • Enforce security policies and ensure compliance across all mobile platforms. • Provide technical troubleshooting and support for mobile device issues. • Monitor device usage and performance, generating reports to inform decision-making. • Develop and deliver user training materials and documentation on mobile device usage. • Procure and manage inventory for mobile devices and related equipment. • Stay informed on the latest iOS and Android enterprise features and industry trends. • Manage relationships with third-party vendors, ensuring service level agreements are met.
2026-03-12T00:00:00Z

Help Desk/Desktop Support Analyst

Campbell, CA
onsite
Temporary
28.5 - 33 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Fremont, California. In this role, you will provide comprehensive technical support to both onsite and remote users, ensuring smooth operation of systems and addressing technical issues efficiently. This position requires a proactive individual with a solid background in troubleshooting, system setups, and user support across diverse software and hardware platforms. Responsibilities: • Provide technical assistance to end users, resolving issues related to operating systems, applications, and hardware. • Manage and maintain Active Directory accounts, ensuring proper permissions and access levels. • Troubleshoot and resolve problems with Windows 10 and other Microsoft Windows systems. • Support mobile devices, including iOS and Android, ensuring seamless functionality and connectivity. • Configure and deploy computers for users, including both Windows and macOS operating systems. • Handle service desk tickets, prioritizing and addressing user requests promptly. • Assist with basic networking and server-related tasks to ensure system reliability. • Utilize mobile device management systems to oversee and administer user devices. • Deliver support to both in-office and remote users, ensuring consistent service and communication. • Provide guidance and training to users to enhance their understanding and utilization of technology tools.
2026-03-05T00:00:00Z

Help Desk/Desktop Support Analyst

Los Angeles, CA
onsite
Temporary
19.7885 - 22.913 USD / Hourly
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Los Angeles, California. In this long-term contract position, you will play a critical role in providing technical assistance and support to end-users while ensuring seamless operation of IT systems. This role is ideal for someone with a strong background in troubleshooting, system administration, and customer service. Responsibilities: • Provide technical support to resolve hardware, software, and network-related issues for users. • Manage and maintain Active Directory accounts, including creating, modifying, and disabling users. • Perform diagnostics and troubleshooting for Microsoft Windows systems, ensuring functionality and performance. • Respond to and resolve service desk tickets promptly, maintaining accurate documentation of all actions taken. • Assist with the setup, configuration, and maintenance of Windows 10 devices and related peripherals. • Collaborate with team members to identify and implement improvements to IT processes. • Deliver exceptional customer service by addressing user concerns and providing clear guidance. • Monitor system performance and report any potential issues to the appropriate teams. • Ensure compliance with organizational IT policies and procedures. • Support the installation and updates of software applications while minimizing disruptions to users.
2026-03-09T00:00:00Z

Help Desk/Desktop Support Analyst

Atlanta, GA
onsite
Permanent
60000 - 70000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will act as the primary technical resource, ensuring the smooth operation of IT services while supporting broader organizational initiatives. Your advanced technical expertise and strong communication skills will foster collaborative relationships between IT and business units, driving efficient service delivery and continuous improvement. Responsibilities: • Provide timely and effective technical support to resolve escalated issues for both remote and on-site employees. • Act as a subject matter expert, offering guidance on IT services and capabilities while addressing business-specific needs. • Ensure proper functioning of video conferencing solutions, localized printing, and other on-site services. • Monitor on-premises IT infrastructure to identify and address potential issues proactively. • Manage endpoint provisioning and administration, ensuring devices are configured and maintained efficiently. • Maintain inventory of IT equipment, performing asset management activities as needed. • Support employee IT services, including onboarding, offboarding, and workstation relocations. • Participate in incident, problem, request, and knowledge management practices to maintain consistent service delivery. • Develop documentation and processes to reduce incidents and enhance service desk efficiency.
2026-03-12T00:00:00Z

Help Desk/Desktop Support Analyst

Memphis, TN
onsite
Temporary
19 - 22 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide expert technical assistance to operational teams in Memphis, Tennessee. This long-term contract position requires a proactive, detail-oriented individual with strong troubleshooting skills to ensure smooth workflow navigation and system functionality. You will play a key role in addressing technical issues, monitoring system performance, and reinforcing user training for optimal results. Responsibilities:• Deliver on-site technical support to users, assisting with login issues, workflow navigation, and system functionality.• Diagnose and resolve technical problems, escalating unresolved issues to the appropriate command center or leadership team.• Track and document system performance, identifying common user concerns and trends that require additional training.• Reinforce training efforts by guiding end users in adopting new workflows and best practices.• Actively participate in daily meetings, huddles, and updates to align with project objectives.• Communicate effectively with users to minimize disruptions and maintain a positive work environment.• Provide support during system go-live periods, ensuring smooth transitions and addressing immediate concerns.• Utilize tools like Active Directory and Microsoft Windows 10 for troubleshooting and resolving service desk tickets.
2026-03-06T00:00:00Z

Help Desk/Desktop Support Analyst

North Waltham, MA
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. In this role, you will provide high-quality technical support to end users while contributing to the stability and improvement of IT systems. Based in Waltham, Massachusetts, this position requires a blend of technical expertise, problem-solving abilities, and excellent communication skills to ensure seamless IT operations. Responsibilities: • Deliver Tier 1 and Tier 2 technical support for hardware, software, identity, and collaboration tools. • Diagnose and resolve issues related to Windows and macOS devices, Microsoft 365 applications, and mobile devices. • Perform user lifecycle management tasks, including onboarding, access updates, and offboarding. • Configure, provision, and support laptops, mobile devices, and peripherals. • Maintain accurate records of IT assets and devices. • Administer and support core IT platforms such as Microsoft 365 and endpoint management systems. • Investigate recurring issues, identify root causes, and propose solutions for operational improvements. • Collaborate with Infrastructure and Security teams to implement fixes and preventive measures. • Develop and update knowledge base articles and runbooks to standardize processes. • Assist with testing and deployment of system updates and enhancements.
2026-03-10T00:00:00Z

Help Desk/Desktop Support Analyst

Duluth, GA
onsite
Permanent
55000 - 60000 USD / Yearly
Primary Responsibilities<ul><li>Diagnose, troubleshoot, and perform minor PC hardware repairs (RAM replacement, SSD cloning/replacement, basic troubleshooting, etc.).</li><li>Assist with software installation, configuration, and routine system maintenance.</li><li>Support Mac, Windows, and Linux operating systems, including basic configuration, troubleshooting, and user assistance.</li><li>Communicate technical issues clearly and professionally to users with varying levels of technical expertise.</li><li>Collaborate with team members to resolve technical problems efficiently.</li><li>Escalate complex technical issues when appropriate and assist with follow‑up and resolution.</li><li>Cultivate foundational knowledge and strong interest in object‑oriented, web‑driven development, with exposure to JavaScript, C#, HTML, SQL, and PHP.</li><li>Stay current with emerging technologies, tools, and best practices through self‑learning and on‑the‑job training.</li></ul>Job Requirements<ul><li>Basic hands‑on experience with PC hardware repair and troubleshooting.</li><li>Familiarity with multiple operating systems (Windows, macOS).</li><li>Strong customer service skills and a positive, professional attitude.</li><li>Education: High School Diploma or equivalent required.</li><li>Strong verbal and written communication skills.</li><li>Enjoys collaborating with others to achieve shared goals.</li><li>Exceptional organization skills, both professionally and personally.</li><li>Basic math and computer skills required.</li><li>Must pass drug and background screenings.</li></ul>
2026-02-17T00:00:00Z

Help Desk/Desktop Support Analyst

Emigsville, PA
onsite
Permanent
80000 - 120000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Emigsville, Pennsylvania. This role requires expertise in Infor Syteline, Factory Track, and advanced reporting tools, as well as a strong background in system administration and troubleshooting. The ideal candidate will be dedicated to providing reliable technical support and developing solutions that enhance business processes. Responsibilities: • Administer and maintain Infor Syteline multi-tenant and multisite environments, ensuring optimal performance and reliability. • Provide direct support and troubleshooting for Factory Track, including ShopFloor and mobility applications. • Develop and manage Infor Birst spaces and dashboards, utilizing Syteline data through Infor Datalake for advanced reporting. • Create custom reports and flexforms in Syteline, using compiled assemblies to meet organizational needs. • Oversee system administration for Infor and Syteline, including finite supply chain and user support. • Develop solutions using Mongoose, including stored procedures and custom methods, to address specific business requirements. • Design and implement new forms, scripts, and methods in Syteline's Event System to streamline processes. • Administer Rhythm eComm systems, including credit card integration for Syteline. • Collaborate with teams to ensure effective system functionality and resolve technical issues promptly.
2026-03-12T00:00:00Z

Help Desk/Desktop Support Analyst

Auburn, NH
onsite
Temporary
0 - 0 USD / Yearly
Technical Support Team Lead Location: Auburn, NH Level: Experienced / Non‑Manager Overview The Technical Support Team Lead provides day‑to‑day operational oversight and acts as an extension of the Technical Support Manager. This role helps coordinate NOC/Technical Support activities, ensures SLA adherence, manages escalations, and drives consistency across support and remote monitoring operations related to customer wireless/DAS environments. The Team Lead serves as a key decision point during daily operations, guiding team members, monitoring ticket flow, and ensuring timely communication and issue resolution. Key Responsibilities Support daily management of support operations, including ticket queues, monitoring tasks, and incident response. Provide operational leadership to ensure work is prioritized in line with SLAs and business needs. Serve as a primary escalation point for high‑priority or high‑impact customer issues. Monitor SLA compliance, response times, and overall support quality. Coordinate workload distribution and coverage during business hours and critical events. Provide direction, guidance, and mentoring to support team members. Track and manage critical customer issues through resolution, including communication and follow‑up. Collaborate with internal teams (Development, DevOps, QA) to drive timely issue resolution. Assist with refining and documenting support processes, workflows, and operational standards. Contribute to reporting on support effectiveness, incident trends, SLA risks, and recurring issues. Participate in post‑incident reviews and help identify corrective and preventative actions. Ensure customer communications are clear, timely, and consistent. Handle customer data, including PII, with appropriate security practices. Work additional hours as needed to support SLA‑driven or time‑sensitive events. Requirements Degree in Computer Science, IT, Engineering, or equivalent experience. 5+ years in technical support, NOC operations, or software support. Experience in a lead, senior, or acting supervisory capacity within a support organization. Strong understanding of support operations, escalation management, SLAs, and customer‑impact prioritization. Working knowledge of networking concepts, Linux systems, and software support workflows. Proven ability to make operational decisions without direct managerial authority. Strong organizational skills and ability to manage competing priorities. Excellent verbal and written communication. Ability to work independently while aligning with leadership direction. High degree of flexibility and stress tolerance.
2026-02-26T00:00:00Z

Help Desk/Desktop Support Analyst

Columbia, SC
onsite
Temporary
19 - 22 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our healthcare industry team in Columbia, South Carolina. In this role, you will provide comprehensive technical support to end users across multiple locations, ensuring smooth IT operations and resolving technical challenges. This is a long-term contract position offering an excellent opportunity to contribute to a dynamic and fast-paced environment. Responsibilities: • Deliver on-site IT support to users across multiple locations, addressing both hardware and software issues. • Troubleshoot and resolve break/fix technical problems to ensure minimal downtime. • Manage and respond to service tickets using tools such as Zoho Manage Engine and ServiceNow. • Maintain and administer Active Directory environments effectively. • Provide exceptional customer service and technical assistance with minimal supervision. • Collaborate with team members to streamline IT processes and improve system functionality. • Travel locally to provide direct support within the organization and surrounding areas as needed. • Ensure timely documentation of issues and solutions within ticketing systems. • Stay updated on emerging IT trends and solutions to enhance support services.
2026-03-09T00:00:00Z

Help Desk/Desktop Support Analyst

Turtle Creek, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to provide efficient technical assistance to end users in both onsite and remote settings. This role is based in Turtle Creek, Pennsylvania, and offers a long-term contract opportunity. Ideal candidates will have hands-on experience in troubleshooting, system administration, and IT support within a Windows environment. Responsibilities: • Prepare and deploy laptops for both new and existing users, ensuring proper imaging and configuration. • Manage user accounts in Active Directory and Office 365, maintaining security and accessibility. • Deliver prompt technical support for hardware, software, and network issues, both onsite and remotely. • Set up and configure IT hardware, including desktops and peripherals, while resolving technical challenges. • Provide ongoing IT support within a manufacturing environment to ensure smooth operations and productivity.
2026-03-10T00:00:00Z

Help Desk/Desktop Support Analyst

Manchester, CT
onsite
Temporary
27 - 30 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Cleveland, OH. In this contract to hire position, you will play a key role in supporting IT systems, resolving technical issues, and ensuring smooth operations across a multi-site organization. This role is ideal for someone with strong attention to detail, excellent problem-solving skills, and the ability to work effectively both independently and within a team environment. Responsibilities: • Install and configure PC hardware and software to meet organizational needs. • Handle onboarding and offboarding tasks for end users, ensuring smooth transitions. • Diagnose and troubleshoot network and hardware issues to maintain system functionality. • Perform routine server maintenance and upgrades to optimize performance. • Participate in IT projects, contributing to planning and execution activities. • Execute technical tasks as directed by the information systems team. • Update and maintain user guides and technical documentation to ensure accuracy. • Support IT shared services across the organization to enhance efficiency. • Utilize help desk systems to track and resolve service tickets promptly. • Ensure compliance with safety protocols while working in manufacturing environments.
2026-03-12T00:00:00Z

Help Desk/Desktop Support Analyst

New York, NY
onsite
Temporary
33.25 - 38.5 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. This position is based in New York, New York, and involves providing IT support to end users, primarily working with remote teams while managing onsite hardware logistics. The ideal candidate will have a customer-focused mindset and be adept at troubleshooting both macOS and Windows systems. Responsibilities: • Deliver Level 1 and Level 2 IT support to predominantly remote users, ensuring timely resolution of technical issues. • Diagnose and resolve hardware, operating system, and application problems on macOS and Windows laptops. • Manage identity and access tools, such as Okta, to ensure secure user access. • Track and update service tickets using Jira Service Desk while maintaining thorough documentation. • Provide support for Google Workspace applications, including Gmail, Drive, and Calendar, and perform basic administrative tasks. • Conduct basic network troubleshooting, addressing Wi-Fi and connectivity issues as they arise. • Handle shipping, receiving, configuration, and tracking of laptops and peripherals to ensure accurate inventory management. • Assist with onboarding and offboarding processes, including hardware setup and lifecycle management. • Offer hands-on troubleshooting for onsite IT equipment when necessary.
2026-03-12T00:00:00Z

Help Desk/Desktop Support Analyst

Marietta, GA
onsite
Temporary
24.7 - 28.6 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Marietta, Georgia. In this role, you will provide comprehensive technical assistance to end-users in a Microsoft-based environment, ensuring smooth operations across hardware and software systems. This is a long-term contract position ideal for a problem-solver who thrives in a dynamic healthcare setting. Responsibilities: • Provide technical support for laptops, desktops, printers, and other hardware devices used by end-users. • Perform administrative tasks in Active Directory and Office 365 to manage user accounts and permissions. • Troubleshoot and resolve issues within Microsoft environments, including Windows 10 and other related systems. • Address service desk tickets promptly, ensuring effective issue resolution and user satisfaction. • Support electronic documentation software and internet connectivity systems within ambulance vehicles. • Maintain system performance and reliability by diagnosing and resolving connectivity issues. • Collaborate with other IT team members to address complex technical challenges. • Train end-users on proper use of hardware and software to enhance productivity. • Ensure compliance with organizational policies and security protocols during system support. • Document technical procedures, solutions, and resolutions for future reference.
2026-03-06T00:00:00Z

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