We are looking for a skilled Senior Salesforce Developer to play a pivotal role in an enterprise-wide Salesforce implementation. This contract position, based in Columbus, Ohio, requires someone with a strong background in programmatic development to design and configure scalable solutions for complex integrations. The ideal candidate will collaborate closely with team members and stakeholders to ensure technical excellence and adherence to best practices.<br><br>Responsibilities:<br>• Develop and configure Salesforce solutions, including Apex, Lightning Web Components (LWCs), flows, triggers, complex formulas, approvals, security settings, and APIs.<br>• Collaborate with scrum team members to ensure the technical integrity of solutions and alignment with stakeholder requirements.<br>• Design scalable and maintainable solutions to support enterprise-wide Salesforce implementation.<br>• Conduct code reviews to uphold quality standards and mentor team members on Salesforce programming best practices.<br>• Participate actively in DevOps processes to streamline development and deployment workflows.<br>• Coordinate testing efforts with QA teams to ensure the reliability and functionality of developed features.<br>• Promote agile practices and foster a collaborative team environment.<br>• Drive continuous improvement by embracing innovative ideas and challenging existing processes.<br>• Communicate effectively with technical and non-technical stakeholders, ensuring clarity and alignment.<br>• Serve as a creative and innovative voice in the team, balancing new ideas with practical best practices.
<p><strong>Position Summary </strong></p><p>We are seeking a skilled Data Engineer to design, implement, and maintain scalable data pipelines that support analytics and business intelligence initiatives. This role is critical to ensuring the availability, integrity, and quality of data across the organization. The ideal candidate will have a strong technical background in data engineering, excellent problem-solving abilities, and a collaborative mindset. You will be responsible for developing infrastructure for optimal data extraction, transformation, and loading (ETL) from various sources. This includes supporting cross-functional teams and maintaining high standards for data consistency and governance. </p><p><br></p><p><strong>Key Responsibilities: </strong></p><ul><li><strong></strong>Design and maintain scalable data pipelines using tools such as Azure Data Factory, Microsoft Fabric, PySpark, Spark SQL, and Python.</li><li>Develop solutions for integrating, processing, and analyzing large volumes of structured and unstructured data.</li><li>Collaborate with data scientists, analysts, and stakeholders to understand data requirements and deliver high-quality solutions.</li><li>Optimize and troubleshoot data pipelines for performance and reliability.</li><li>Implement data governance and security best practices to ensure compliance and integrity.</li><li>Monitor and maintain data infrastructure for scalability and availability.</li><li>Stay current with advancements in data engineering and cloud technologies.</li><li>Manage the data platform roadmap, including capacity planning and optimization.</li><li>Work with IT operations and BI vendors to resolve production issues.</li><li>Prioritize and manage stakeholder reporting needs and requirements.</li><li>Maintain vendor relationships to support platform evolution and capability expansion.</li><li>Address data issues, trace lineage, and implement cleansing and quality processes.</li><li>Ensure secure access to data sets and effective collaboration across teams.</li><li>Manage project schedules, milestones, and tollgate reviews.</li><li>Promote data literacy across the organization.</li><li>Submit weekly progress reports and follow IT directives and compliance policies.</li></ul><p><br></p>
<p>Thriving healthcare company is looking to hire a HRIS Analyst with proven experience. As the HIRS Analyst, you will be responsible for managing and maintaining the organization’s HR systems, ensuring accurate data management, reporting, and system functionality. </p><p><br></p><p>How you will make an impact</p><ul><li>Administer HRIS platforms, ensuring data stability and accuracy.</li><li>Troubleshoot and remediate system issues, involving IT or vendors when necessary.</li><li>Oversee and manage employee data within the HRIS.</li><li>Generate and analyze standard and custom reports for HR and leadership.</li><li>Develop dashboards to monitor key HR metrics such as turnover, headcount, and performance.</li><li>Collaborate with HR and business leaders to identify and implement HRIS process improvements.</li><li>Ensure system settings and roles are configured to maintain security and compliance with company policies. </li><li>Stay informed on HR technology trends and best practices to optimize systems for business needs.</li><li>Provide training and support for HRIS users.</li></ul>
We are looking for a Senior Data Engineer to join our agile data engineering team in Philadelphia, Pennsylvania. This role is vital in creating, optimizing, and deploying high-quality data solutions that support strategic business objectives. The ideal candidate will collaborate with cross-functional teams to ensure efficient data processes, robust governance, and innovative technical solutions.<br><br>Responsibilities:<br>• Design and implement secure and scalable data pipelines and products.<br>• Troubleshoot and enhance existing data workflows and queries for optimal performance.<br>• Develop and enforce data governance, security, and privacy standards.<br>• Translate complex business requirements into clear and actionable technical specifications.<br>• Participate in project planning, identifying key milestones and resource requirements.<br>• Collaborate with stakeholders to evaluate business needs and prioritize data solutions.<br>• Conduct technical peer reviews to ensure the quality of data engineering deliverables.<br>• Support production operations and resolve issues efficiently.<br>• Contribute to architectural improvements and innovation within data systems.
We are looking for a skilled Systems Administrator to support daily IT operations for a unique system that drives business processes. This role involves troubleshooting technical issues, maintaining system performance, and managing vendor relationships to ensure seamless operations. Based in Irving, Texas, this position requires flexibility and the ability to work independently in a small office environment.<br><br>Responsibilities:<br>• Provide technical support and troubleshooting for system issues, including hardware, software, and network-related problems.<br>• Respond promptly to operational disruptions, such as credit card machine failures or printing issues, to minimize downtime.<br>• Manage Active Directory, ensuring proper user access and system security.<br>• Oversee backup technologies to safeguard data and maintain system integrity.<br>• Collaborate with IT vendors to address network monitoring and maintenance needs.<br>• Monitor and maintain SonicWall firewalls to ensure secure and stable network connections.<br>• Identify and escalate network or server issues to appropriate vendors when necessary.<br>• Maintain and support computer hardware and software in a Windows-based environment.<br>• Be available for on-call support during evenings, weekends, or after-hours as needed.<br>• Work closely with a small team to ensure smooth day-to-day operations and long-term system reliability.
<p>We are offering a long term contract employment opportunity for a Systems Engineer in Las Vegas, Nevada. The role focuses on optimizing Microsoft System Center Configuration Manager (SCCM) deployments in a large-scale gaming environment. As a Systems Engineer, you will be collaborating with various IT and support teams, managing SCCM deployments, and troubleshooting related issues to ensure a smooth end-user experience.</p><p><br></p><p>Responsibilities:</p><ul><li>Administering SCCM for software deployment, updates, and system imaging to maintain efficient operations</li><li>Collaborating with IT and support teams to ensure configuration management aligns with security policies</li><li>Monitoring the SCCM infrastructure, tracking software usage, and optimizing deployments to improve system performance and efficiency</li><li>Troubleshooting and resolving SCCM-related issues, performing root cause analysis to prevent recurring problems</li><li>Documenting configurations, processes, and troubleshooting guides to support knowledge sharing within the team</li><li>Utilizing DELL EMC Technologies, Dell Technologies, Active Directory, Automation, and Backup Technologies to enhance system engineering tasks</li><li>Leveraging knowledge of Microsoft Windows Server, Software Packages, and Diagnosis for system administration and management.</li></ul>
<p>We are looking for an experienced Endpoint Administrator to join our team in Blue Bell, Pennsylvania. In this Contract-to-Permanent role, you will play a vital part in managing endpoint devices, ensuring compliance, and providing executive-level IT support. This position is ideal for someone with expertise in mobile device management and strong communication skills to interact with diverse stakeholders.</p><p>**4 days a week onsite in Blue Bell, PA office </p><p><br></p><p>Responsibilities:</p><p>• Manage mobile device policies, oversee patching updates, and ensure compliance for iOS devices using tools such as MobileIron and Intune.</p><p>• Develop and implement automation workflows using PowerShell to streamline workstation management and OS deployments.</p><p>• Handle advanced tasks such as task sequencing, Autopilot configurations, and PowerShell scripting for efficient endpoint administration.</p><p>• Act as a Tier 3 escalation point to resolve complex IT issues, including connectivity problems and site outages.</p><p>• Provide high-level support for executives, offering personalized assistance and ensuring seamless technology use for C-level stakeholders.</p><p>• Collaborate with the ServiceNow platform to manage and track IT service requests.</p><p>• Ensure the security and functionality of all endpoint devices by maintaining up-to-date patches and configurations.</p>
<p><strong>IT Computer Operations Manager</strong></p><p><br></p><p><strong>Position Summary:</strong> This is a full-time, salaried <strong>IT Computer Operations Manager</strong> position that reports to the Chief Executive Officer. It's a hybrid role that typically requires three days in the office, with some evening and weekend hours as needed. The main goal of this role is to provide the highest level of service to both internal and external customers. You'll be responsible for hands-on leadership in technology strategy and operations, and you'll configure and maintain the organization's IT hardware, software, network, and retail systems.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p><strong>Leadership and Management</strong></p><ul><li>Provide hands-on leadership and create a collaborative and inclusive workplace.</li><li>Supervise and guide IT Support Specialists and the Pricing Manager.</li><li>Manage IT-related projects, making sure they are on time, on budget, and meet quality standards.</li><li>Develop and manage the IT operating budget and help with capital planning.</li><li>Build and maintain relationships with external service providers and manage vendor contracts.</li><li>Ensure that all communication is clear and respectful, and that staff are treated consistently and fairly.</li><li>Keep up with technology and industry trends and advise leadership on their potential impact.</li></ul><p><strong>Information Technology</strong></p><ul><li>Administer and support business-critical software and cloud services, like Microsoft 365. You'll ensure these systems are secure, perform well, and are always available.</li><li>Direct the administration of all technology assets, including servers, desktops, laptops, handheld devices, and point-of-sale (POS) registers.</li><li>Maintain and support the network infrastructure, which includes firewalls, switches, and VPN.</li><li>Oversee helpdesk operations to provide timely support to internal customers.</li><li>Manage security awareness programs, data backups, and disaster recovery systems.</li><li>Direct the procurement, configuration, and lifecycle management of all IT assets.</li></ul><p><strong>Retail Technology</strong></p><ul><li>Act as the subject matter expert for the ECRS Catapult point-of-sale system, focusing on its configuration and process optimization.</li><li>Lead projects to improve the efficiency and accuracy of the Catapult system.</li><li>Manage Catapult data to ensure it is accurate, usable, and has integrity.</li></ul><p><br></p>
<p>We are looking for a skilled Systems Analyst to join our healthcare client in Columbus, Ohio. This role focuses on bridging clinical operations with technology to ensure seamless functionality and compliance of electronic medical records and other healthcare systems. The ideal candidate will excel in troubleshooting, system optimization, and training staff to enhance operational efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Lead the implementation, maintenance, and optimization of electronic medical records and other clinical applications.</p><p>• Assess existing workflows and recommend system enhancements to improve efficiency and ensure regulatory compliance.</p><p>• Investigate and resolve complex technical issues, collaborating with internal teams and external vendors as needed.</p><p>• Manage projects related to new system deployments, upgrades, and software enhancements.</p><p>• Provide comprehensive training and ongoing support to clinical staff across multiple care settings.</p><p>• Ensure accurate system documentation, perform table maintenance, and maintain robust data security protocols.</p><p>• Stay informed on emerging healthcare technology trends and relevant regulatory requirements.</p><p>• Facilitate communication between clinical and technical teams to align system functionalities with operational needs.</p>
<p>Robert Half is looking for an experienced Attorney/Lawyer to join our client in Orange, California, on a long-term contract basis. This role requires expertise in transactional real estate law, including drafting agreements, managing ownership transfers, and navigating commercial real estate transactions. The position offers the opportunity to work remotely!</p><p><br></p><p>Responsibilities:</p><p>• Prepare and draft comprehensive purchase and sale agreements tailored to real estate transactions.</p><p>• Facilitate and oversee ownership transfers, ensuring compliance with legal standards and procedures.</p><p>• Manage complex real estate transactions, including stock and asset transfers and commercial property dealings.</p><p>• Review and draft financial documents, security instruments, corporate filings, consents, and resolutions.</p><p>• Conduct legal research and provide guidance on civil litigation matters related to real estate.</p><p>• Collaborate with clients and stakeholders to address legal concerns and offer strategic solutions.</p><p>• Ensure all documentation meets regulatory requirements and high-quality standards.</p><p>• Participate in initial on-site training sessions to familiarize with organizational processes.</p><p>• Stay updated on real estate laws and regulations to ensure accurate legal advice.</p>
We are looking for a detail-oriented and personable Receptionist to join our team on a contract basis in Alexandria, Virginia. This role requires someone who can efficiently manage front desk operations while providing excellent customer service to clients and visitors. If you thrive in a fast-paced environment and have strong organizational skills, we encourage you to apply.<br><br>Responsibilities:<br>• Greet clients, visitors, and employees with a welcoming and attentive demeanor.<br>• Manage and operate a multi-line phone system, ensuring all inbound calls are answered promptly and directed appropriately.<br>• Handle switchboard operations for phone systems with up to 10 lines.<br>• Provide accurate information to callers while addressing inquiries and transferring calls.<br>• Maintain a tidy and organized reception area, presenting a positive first impression.<br>• Assist with administrative tasks, including scheduling appointments and managing correspondence.<br>• Ensure timely communication and coordination with internal teams and external stakeholders.<br>• Monitor visitor logs and ensure security protocols are followed.<br>• Support part-time reception duties as needed, maintaining flexibility in work hours.
<p>Enterprise Architect – Data & Security</p><p>We are seeking a strategic and visionary Principal Architect to lead the design and development of scalable, enterprise-wide data and solution architecture. This high-impact leadership role will drive initiatives in data governance, modernization, and AI integration, while managing a team of skilled developers and engineers. </p><p><br></p><p>Required: </p><ul><li>Masters degree in CS or related </li><li>Microsoft power platform, power apps, T-SQL, and SSIS</li><li>Data Governance experience </li><li>Strong knowledge of privacy and compliance rules</li><li>Management of people in an IT setting </li></ul><p>Preferred: </p><ul><li>Hybrid or multiload architecture </li><li>Knowledge of development frameworks: microservices, kubernetes, etc </li><li>How AI/ML integrates into systems </li><li>Data management </li></ul><p><br></p>
<p>Robert Half is seeking a <strong>skilled Server Administrator</strong> with experience in <strong>Microsoft 365 migrations, VMware environments, and cloud/server infrastructure</strong>. This role supports a critical IT environment with responsibilities spanning systems administration, cloud deployments, backup solutions, and collaboration with technical teams.</p><p><br></p><p><strong>Contract Duration:</strong> 6 months (potential to extend)</p><p> <strong>Schedule:</strong> Monday – Friday, 8am–5pm</p><p> <strong>Location:</strong> Hybrid in Seattle, Washington</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Microsoft 365 & Cloud Platform Management:</strong></p><ul><li>Lead or support enterprise migrations to Microsoft 365, including Exchange Online, SharePoint Online, and OneDrive for Business.</li><li>Administer Microsoft 365 tenant settings, including security and compliance (DLP, MFA, etc.).</li><li>Support Teams administration and SharePoint permissions.</li><li>Provide Tier 2/3 support for M365-related issues and assist end-user training/documentation.</li></ul><p><strong>VMware & Virtualization:</strong></p><ul><li>Administer and maintain VMware vSphere environments (configuration, patching, tuning).</li><li>Manage virtual machines and monitor host/server health for high availability.</li></ul><p><strong>Server & Infrastructure Support:</strong></p><ul><li>Maintain physical and virtual Windows server environments.</li><li>Administer and troubleshoot Active Directory, Group Policy, DNS, and DHCP.</li><li>Deploy and support physical server hardware (Dell, HP, Lenovo, etc.).</li></ul><p><strong>Cloud Deployments & Backup Solutions:</strong></p><ul><li>Assist in planning and executing cloud/hybrid infrastructure projects (Azure, AWS, or private cloud).</li><li>Manage document and system backup solutions (e.g., Veeam, Commvault).</li><li>Perform routine backup testing and disaster recovery planning.</li></ul><p><strong>System Monitoring & Documentation:</strong></p><ul><li>Monitor performance, respond to system alerts, and patch systems to ensure uptime.</li><li>Document procedures, maintenance plans, and system changes</li></ul>
<p>We are looking for a Business Systems Analyst in Beaverton, Oregon. The Business Analyst 3 operates with minimal oversight to support initiatives across all departments. This role involves coordinating with vendors, partners, architects, project managers, and agile team members to facilitate meetings, manage structured communications, and organize virtual sessions to elicit and document requirements.</p><p>The analyst applies SMART criteria and a balance of productive skepticism and scrutiny to analyze current and proposed processes, document gaps, and support projects. Responsibilities include creating user stories in TFS, gathering and organizing user feedback, and developing supporting documentation such as workflows, mapping documents, SQL queries, mockups, and SharePoint pages.</p><p><br></p><p>Key Responsibilities</p><p>Requirements & Documentation</p><ul><li>Elicit and document business and technical requirements.</li><li>Create user stories, use cases, acceptance criteria, and mockups.</li><li>Develop process workflows, mapping documents, and change requests.</li><li>Write SQL queries and document batch jobs and security configurations.</li></ul><p>Agile Team Participation</p><ul><li>Serve as an active member of a Scrum or Kanban team.</li><li>Attend and contribute to agile ceremonies: standups, sprint planning, retrospectives, backlog grooming, and stakeholder prioritizations.</li><li>Ensure team commitments are met and advocate for continuous improvement in velocity and quality.</li></ul><p>Quality Assurance Collaboration</p><ul><li>Lead or support creation of test plans, test scripts, and test data.</li><li>Analyze test results, enter bugs, and coordinate remediation.</li><li>Use MTM for manual and automated testing.</li></ul><p>Communication & Mentorship</p><ul><li>Mentor team members in communication, presentation, and documentation.</li><li>Assist others in forming and delivering effective communication.</li><li>Coach on grammar, logical flow, and audience-appropriate content.</li></ul><p>Innovation & Process Improvement</p><ul><li>Lead efforts to innovate and improve departmental processes and best practices.</li><li>Foster open, honest, and respectful communication within the team.</li></ul><p>Essential Functions</p><ul><li>Demonstrate strong written and verbal communication skills.</li><li>Take initiative in resolving procedural, functional, and interpersonal issues.</li><li>Support high-quality deliverables through thorough testing and analysis.</li><li>Contribute to the continuous improvement of the agile work environment.</li></ul><p>Major Challenges</p><ul><li>Collaborating across teams in a highly regulated, fast-paced, and technically evolving environment.</li><li>Managing multiple simultaneous solutions that deliver high-quality business value.</li></ul><p>Additional Information</p><ul><li>On-Call/After-Hours Support: Required</li></ul>
We are looking for an experienced Database Administrator to join our team in New Haven, Connecticut. This is a long-term contract position within the life insurance industry, offering the opportunity to work on critical database systems and contribute to the optimization of data management processes. The ideal candidate will possess strong technical expertise and a commitment to ensuring the reliability and performance of database environments.<br><br>Responsibilities:<br>• Manage the full lifecycle of database administration, focusing primarily on DB2 Z/OS and DB2 environments.<br>• Utilize tools and applications such as DB2, SQL Server, Snowflake, and VI Editor (Linux) to perform database management tasks.<br>• Develop and maintain stored procedures and scripts in relational database environments.<br>• Implement performance tuning techniques to optimize database operations and ensure system efficiency.<br>• Schedule and monitor database processes using Cron scheduling and other relevant tools.<br>• Collaborate with cross-functional teams to support database requirements and resolve technical challenges.<br>• Leverage tools like Mainview and other mainframe editors to maintain and monitor database systems.<br>• Ensure data integrity and security across all platforms, adhering to organizational policies.<br>• Provide technical expertise in Azure SQL Database, MySQL, and Microsoft SQL for ongoing projects.
Senior DevOps Engineer – Azure Infrastructure Memphis, TN (100% Onsite) Contract-to-permanent or Direct permanent Third-Party Candidates Not Accepted <br> <br> We are hiring a Senior DevOps Engineer with deep expertise in Azure infrastructure, automation, and container orchestration. This is a hands-on, onsite-only role focused on delivering scalable, secure, and automated cloud environments. <br> Responsibilities: Automate infrastructure provisioning using Terraform, PowerShell, Azure CLI, and ARM templates. Deploy and manage Kubernetes clusters (AKS, Rancher K3os) for containerized workloads. Build and maintain CI/CD pipelines across hybrid environments. Lead cloud migration efforts using Azure Site Recovery and Azure Resource Manager. Implement backup and disaster recovery strategies using Cohesity and Veeam. Manage VMware ESXi, Cisco UCS, and HyperFlex environments. Enforce cloud security and compliance standards. Collaborate with cross-functional teams to align infrastructure with business goals. Document architecture and provide executive-level reporting.
<p><strong>Position Summary</strong></p><p>We are seeking a highly skilled and customer-focused <strong>Conference Center Technology & AV Engineer</strong> to manage the daily operations, maintenance, and support of a large, configurable conference center with multiple meeting rooms. This role will be responsible for ensuring that all audiovisual systems, including <strong>Cisco Webex video conferencing</strong>, sound, projection, and presentation systems, are fully functional and optimized for both in-person and hybrid meetings.</p><p>The ideal candidate will have a strong background in <strong>AV integration, networked collaboration tools, and live event support</strong>, along with excellent troubleshooting skills and the ability to partner closely with internal teams, executives, and external vendors.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Technical Operations & Support</strong></p><ul><li>Manage, operate, and maintain all AV and conferencing technology for a multi-room, configurable conference center.</li><li>Configure Cisco Webex Room Kits, codecs, and integrated systems for hybrid meetings.</li><li>Oversee and troubleshoot video conferencing, projection, microphone, and sound systems to ensure uninterrupted events.</li><li>Perform regular preventative maintenance on AV and networking equipment to maximize uptime.</li></ul><p><strong>Event & Meeting Management</strong></p><ul><li>Provide live technical support for high-profile meetings, executive briefings, and corporate events.</li><li>Collaborate with event planners and meeting organizers to configure rooms and technology setups.</li><li>Adjust audio, video, lighting, and display settings for optimal viewing and sound quality.</li><li>Serve as the primary on-site contact for any technical issues during events. </li></ul><p><strong>System Administration & Upgrades</strong></p><ul><li>Work with IT teams to ensure AV systems integrate seamlessly with the corporate network.</li><li>Monitor system performance and apply firmware updates, security patches, and configuration changes. Including developing reports and metrics on system usage. </li><li>Recommend and coordinate upgrades to keep technology current and aligned with business needs.</li></ul><p><strong>Vendor & Inventory Management</strong></p><ul><li>Manage vendor relationships for service calls, equipment repairs, and technology enhancements.</li><li>Maintain accurate inventory of AV equipment, cabling, and spares.</li><li>Track equipment lifecycle and budget for replacements and improvements.</li></ul><p><strong>Additional Support </strong></p><ul><li>In addition to supporting the DSM Conference center this individual will be assist with maintenance and troubleshooting of the enterprise meeting system. </li><li>In down time this individual will be called on to support Teams Calling and the maintenance of that system as well. </li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in New York, NY, on a Contract to permanent basis. In this role, you will provide technical assistance and support to ensure seamless operation of desktop environments and IT systems. Your ability to troubleshoot, manage priorities, and deliver exceptional customer service will be critical to your success.<br><br>Responsibilities:<br>• Provide technical support for Windows 10 systems, including troubleshooting hardware and software issues.<br>• Assist with the configuration and maintenance of laptops, tablets, and other devices.<br>• Manage and resolve issues within the Office 365 suite, including Exchange, OneDrive/SharePoint, and Teams.<br>• Support PC imaging and ensure proper setup for new devices.<br>• Maintain and troubleshoot Active Directory accounts and permissions.<br>• Address networking fundamentals, ensuring connectivity and system performance.<br>• Collaborate with team members to prioritize and resolve IT issues effectively.<br>• Document and track support cases to ensure timely resolution and follow-up.<br>• Stay updated on emerging technologies and contribute to process improvements.<br>• Provide guidance on best practices for IT usage and security.
We are looking for an experienced SQL Developer to join our team in Dublin, Ohio. This role involves designing, developing, and optimizing SQL databases and related solutions to support key business operations. The ideal candidate will bring strong technical expertise, a collaborative mindset, and a commitment to delivering high-quality data solutions.<br><br>Responsibilities:<br>• Design, develop, and maintain SQL Server databases, stored procedures, views, and functions to meet business requirements.<br>• Build and manage ETL processes using SQL packages to ensure seamless data integration.<br>• Create and maintain detailed reports to support business intelligence and decision-making processes.<br>• Optimize database performance through query tuning, indexing, and resource management.<br>• Collaborate with business analysts, data architects, and developers to gather requirements and deliver tailored solutions.<br>• Ensure data integrity and security while adhering to company compliance standards.<br>• Troubleshoot and resolve database-related issues promptly to minimize disruptions.<br>• Conduct code reviews and actively participate in initiatives to improve development practices.
<p>The Call Center Specialist serves as the frontline representative for the company, handling inbound and outbound customer inquiries related to telecommunications products and services. This role is responsible for resolving issues, providing technical support, processing service requests, and ensuring a high level of customer satisfaction. The ideal candidate has strong communication skills, a customer-first mindset, and experience in a high-volume call center environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer incoming calls, emails, or chats from customers regarding billing, service plans, technical issues, and general inquiries.</li><li>Troubleshoot and resolve customer concerns related to mobile, internet, TV, and landline services.</li><li>Provide accurate product and service information, upsell or recommend upgrades as appropriate.</li><li>Escalate complex issues to Tier 2 support or technical departments when necessary.</li><li>Document all interactions in the customer relationship management (CRM) system.</li><li>Maintain a strong knowledge of company services, promotions, pricing plans, and policies.</li><li>Meet or exceed performance metrics, including call handling time, customer satisfaction, and resolution rate.</li><li>Follow all company procedures regarding data security, customer privacy, and compliance requirements.</li><li>Participate in regular training sessions to stay up to date on new products, system updates, and customer service best practices.</li></ul><p><br></p>
<p>The Data Operations & Automation Specialist is responsible for optimizing the use of internal and external data across the organization’s core financial systems. This role manages data exchanges, ensures seamless integration with third-party platforms, and supports the development of business intelligence (BI) solutions. The Specialist leads automation initiatives, oversees accurate and timely reporting, and provides technical expertise to enable data-driven decision-making across the organization.</p><p><br></p><p>Essential Duties & Responsibilities</p><ul><li>Oversee and support the organization’s core financial system, including monitoring performance, resolving issues, and ensuring compliance with security standards.</li><li>Serve as the primary point of contact for users, providing guidance, troubleshooting, and technical expertise.</li><li>Lead the implementation of Robotic Process Automation (RPA) and Digital Process Automation (DPA), including process discovery, scripting, testing, deployment, and support.</li><li>Collaborate with cross-functional teams to analyze data and processes, supporting data-driven decision-making.</li><li>Develop, automate, and maintain BI reporting solutions to provide actionable insights.</li><li>Identify opportunities for automation and streamline manual processes through scripting and system enhancements.</li><li>Manage data transfers and integrations between core systems, third-party applications, and internal platforms.</li><li>Support and maintain SQL databases for server-based applications.</li><li>Test and maintain disaster recovery processes to ensure business continuity.</li><li>Assist in evaluating, testing, and deploying new hardware and software systems.</li><li>Partner with departments to design and deploy reports and dashboards that enhance operational efficiency.</li></ul><p><br></p>
<p>We are looking for an experienced Salesforce Developer to join our team in Bloomfield, MI. In this long-term contract role, you will be responsible for developing, testing, and deploying advanced solutions across Salesforce platforms. This position offers an excellent opportunity to collaborate with architects, DevOps specialists, and QA teams while contributing to enterprise-level application enhancements.</p><p><br></p><p>Responsibilities:</p><p>• Develop and test Salesforce components, including Apex, Lightning Web Components (LWCs), workflows, triggers, and complex formulas.</p><p>• Lead and mentor development teams, providing technical guidance and support as needed.</p><p>• Design and evaluate integration patterns and practices through proof-of-concept implementations in collaboration with architects.</p><p>• Enhance DevOps pipelines and processes, including monitoring and test automation practices.</p><p>• Conduct product and solution evaluations, including prototyping and proof-of-concept demonstrations, to align with business goals.</p><p>• Ensure seamless cross-system integration, managing API interactions and processing events.</p><p>• Deploy and upgrade managed Salesforce packages, ensuring compatibility and optimal functionality.</p><p>• Collaborate with teams to address code and configuration-based defects, ensuring high-quality deliverables.</p><p>• Contribute to branching and code merging practices using repository tools like Git.</p><p>• Stay updated on emerging technologies, including Salesforce products and cloud platforms, to recommend innovative solutions.</p>
• In-depth knowledge of Azure services across compute, storage, networking and databases.<br>• Hands-on experience with Azure Virtual Machines (VMs), Azure Functions, Azure App Services<br>• Expertise in Azure networking concepts, including Virtual Networks, Subnets, Azure Firewall, Azure Load Balancer, Azure Content Delivery Network (CDN) and VPN Gateway.<br>• Knowledge of Azure SQL Database, Data warehouse, and other database services.<br>• Good understanding of Intra ID, single sign-on (SSO) processes and the integration of applications with Microsoft Intra ID.<br>• Knowledge of various Azure storage options, such as Azure Blob Storage, Azure Table Storage, Azure Queue Storage, and Azure Files.<br>• Thorough understanding of Azure Security best practices and their application.<br>• Experience with Azure Monitor, Azure Log Analytics, and Azure Application Insights for monitoring and logging.<br>• Knowledge of Azure DevOps for continuous integration, continuous deployment (CI/CD), and source code management
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
We are looking for a skilled Mobile Developer to join our team in Columbus, Ohio. This role involves enhancing, maintaining, and creating new features for mobile applications on Android, iOS, and web platforms. The ideal candidate will collaborate closely with cross-functional teams including QA, analysts, designers, and DevOps to deliver high-quality solutions.<br><br>Responsibilities:<br>• Design, develop, and maintain web applications using C#.<br>• Build and enhance native mobile applications for Android using Kotlin and iOS using Swift.<br>• Integrate RESTful APIs into mobile applications to ensure seamless functionality.<br>• Monitor application performance and stability using Firebase tools.<br>• Manage mobile app releases and deployment through Azure DevOps CI/CD pipelines.<br>• Actively participate in Agile/Scrum team ceremonies to align on project goals.<br>• Collaborate with UI/UX designers and DevOps engineers to optimize the user experience and delivery process.<br>• Diagnose and resolve issues reported by customers to maintain app reliability.
