We are looking for a skilled Dispatcher to join our team in Elkhart, Indiana. This Contract to permanent role is ideal for someone with a background in transportation or logistics who thrives in fast-paced environments. The position involves coordinating operations, addressing customer inquiries, and ensuring smooth communication between team members and departments.<br><br>Responsibilities:<br>• Collaborate with various departments to address customer concerns and disputes while gaining proficiency in internal operational systems.<br>• Investigate and resolve issues related to missed pickups, misplaced containers, and property damage.<br>• Provide support to drivers by clarifying pickup or delivery questions and ensuring service accuracy.<br>• Schedule and dispatch tasks to employees and departments efficiently throughout the day.<br>• Utilize software applications such as Microsoft Word and Excel to complete daily responsibilities effectively.<br>• Deliver exceptional customer service, fostering positive relationships and goodwill during daily interactions.<br>• Handle high call volumes in a cooperative and fast-paced environment while promoting additional services.<br>• Solicit sales for new or supplementary services to meet customer needs.<br>• Perform other job-related duties as assigned to support team operations.
<p>Our client in the transportation industry is seeking a highly organized Dispatcher to serve as the primary point of contact. The <strong>Dispatcher</strong> is responsible for coordinating and managing the scheduling and dispatching of personnel, vehicles, or equipment to ensure efficient operations. This role requires excellent communication, organizational, and problem-solving skills to manage logistics, respond to emergencies, and maintain accurate records.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Receive and respond to calls, emails, or messages from customers, drivers, or field staff.</li><li>Schedule and dispatch drivers, service technicians, or delivery personnel according to priorities and availability.</li><li>Monitor the location and status of vehicles or staff using dispatching software or GPS tracking systems.</li><li>Communicate with drivers or field personnel to provide updates, instructions, and support.</li><li>Maintain accurate records of calls, routes, deliveries, and service activities.</li><li>Handle emergency and non-emergency situations calmly and efficiently.</li><li>Coordinate with other departments (maintenance, customer service, management) to ensure smooth workflow.</li><li>Prepare daily or weekly reports on operations, productivity, and incidents.</li><li>Ensure compliance with company policies, safety regulations, and service standards.</li></ul><p><br></p>
We are looking for a dedicated Dispatcher to join our team in Grand Rapids, Michigan. This contract-to-permanent role is an exciting opportunity for individuals who thrive in fast-paced environments and excel at coordinating logistics while providing exceptional customer service. As a Dispatcher, you will play a key role in ensuring seamless operations and effective communication within the transport industry.<br><br>Responsibilities:<br>• Coordinate and manage the scheduling and dispatching of transportation services to ensure timely delivery.<br>• Respond promptly to customer inquiries and provide assistance in resolving service-related issues.<br>• Utilize computer-aided dispatch systems to monitor and track vehicle movements.<br>• Communicate effectively with drivers, customers, and other team members to address operational needs.<br>• Maintain accurate records of dispatch activities and update systems as necessary.<br>• Monitor schedules and adjust assignments to accommodate changes or unexpected circumstances.<br>• Collaborate with logistics teams to optimize delivery routes and improve efficiency.<br>• Provide consistent and high-quality customer service to ensure client satisfaction.<br>• Ensure compliance with company policies and industry regulations in all dispatch operations.<br>• Identify and troubleshoot issues to minimize delays and disruptions.
<p>Our client in Monroeville, PA is hiring for a Service Coordinator for a contract to hire opportunity. It is full time, hours ideally are 9AM - 5PM. Pay depending on experience: $25 - $30</p><p>This role is responsible for customer service, coordination of technician schedules to fulfill service work, and administrative functions that support the efficient operation of a commercial HVAC service office. </p><p><br></p><p>What You Will Do</p><p>• Work with Operations team and District Manager in scheduling and dispatching of Commercial HVAC Technicians for jobs (startups/repairs, warranty, maintenance).</p><p>• Address customer inquiries and route questions of technical nature to the appropriate resource.</p><p>• Track time and attendance for Technicians.</p><p>• Coordinate job startups and maintain communication with customer regarding scheduling for the startup and follow-up on jobs in progress/completed.</p><p>• Invoice and bill customers.</p><p>• Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received.</p><p>• Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.</p><p>• Coordinate warranty administration process.</p><p>• Order parts and tracks shipments.</p><p>• Enter and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes.</p><p>• Maintain OSHA logs.</p><p>• Answer telephones and greets customers and maintains professional and courteous customer contact.</p><p>• Organize and coordinate inventory process.</p><p>• Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and responsible for sending to Human Resources on the new employee's first day of employment.</p><p>• Gather local prevailing wage rate and send hours worked by Technicians on applicable jobs to Human Resources.</p><p>• Provide initial notification of Workers Compensation claims to insurance carrier.</p><p>• Maintains office equipment for service office.</p><p><br></p><p>What's In It for You</p><p>• The ability to make an impact and shape your career with a company that is passionate about growth.</p><p>• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.</p><p><br></p><p>Minimum Qualifications</p><p>• High School Diploma or GED.</p><p>• 3+ years of related experience, in Mechanical, Electrical, Plumbing service field or comparable industry.</p><p>• Working knowledge of Microsoft Office Suite.</p><p>• Strong written and verbal communication skills.</p><p>• Strong organization, problem-solving, and customer service skills.</p>
<p><strong>Robert Half Permanent Placement</strong> is partnering with a <strong>Manufacturing & Distribution</strong> company in <strong>Tonawanda, NY</strong> on their search for an <strong>Office and Dispatch Manager</strong> to join their team. Starting salary is <strong>$55,000 - $65,000</strong> based on experience and includes a comprehensive total benefits package. Our great partner is going through a tremendous growth period and has been around since the 1950s! The ideal candidate will bring both proven leadership skills and developed office management experience.</p><p><br></p><p><strong>Please note</strong>: this is a variable shift position with eventual focus on west coast hours and some weekend responsibilities. First 90 days will be in office 8-5 M-F. After 90 days, you will switch to a hybrid role with two consecutive days off during the week and an eventual shift to 12 PM - 8PM with some weekend remote work. This is for someone who enjoys a non-traditional schedule!</p><p><br></p><p><strong>Responsibilities include but not limited to:</strong></p><p><br></p><ul><li>Operational Oversight: Manage day-to-day office activities including scheduling, documentation, reporting, and coordination to support production and distribution goals</li><li>Team Leadership: Supervise, train, and mentor office staff to promote accountability, performance, and teamwork</li><li>Customer Service: Serve as a point of contact for escalated issues ensuring prompt and professional resolution for both internal and external stakeholders</li><li>Compliance & Safety: Ensure office operations align with company policies, industry standards, and compliance requirements</li><li>Continuous Improvement: Identify and implement process improvements to streamline administrative workflows, improve communication, and enhance efficiency</li><li>Cross-Functional Collaboration: Partner with operations, warehouse, logistics, and sales teams to support scheduling, order fulfillment, and overall business objectives</li><li>Reporting & Documentation: Maintain accurate records, generate reports, and support audits or compliance reviews when required</li></ul>
<p>Robert Half is seeking a detail-oriented and proactive Dispatcher to join a local team. The Dispatcher will play a crucial role in coordinating schedules, managing communications, and ensuring timely and efficient operations.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Schedule and dispatch drivers, vehicles, or service technicians to appropriate locations according to pre-set schedules, customer requests, or immediate needs.</li><li>Monitor and track progress of assignments using computer systems and communication devices.</li><li>Relay work orders, messages, and information to or from work crews, supervisors, and customers.</li><li>Maintain records of calls, work or services performed, and dispatches.</li><li>Address customer inquiries and resolve scheduling conflicts quickly and professionally.</li><li>Collaborate with team members and management to optimize routes and maximize efficiency.</li><li>Ensure compliance with company policies and regulatory requirements.</li></ul><p><br></p>
<p><strong>Job Summary</strong></p><p> </p><p>· Providing a friendly voice in our Dispatching/Customer Service department who is detail oriented for our fast growing and professional construction company to set up jobs and dispatch crews. </p><p> </p><p><strong>Duties and responsibilities</strong></p><p>· Scheduling and dispatching drivers, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs.</p><p>· Schedule work for Foundation and Plumbing.</p><ul><li> Prioritize calls according to urgency and importance.</li></ul><p>· Resolve customer service issues.</p><p>· Coordinate and expedite customer inquiries to other departments.</p><p>· Preparing work orders for crew or receiving work orders from work crews</p>
<p>Schedule, dispatch, and adjust daily service calls using ServiceTitan.</p><p>Monitor technician routes and job progress throughout the day to ensure timely completion.</p><p>Communicate with customers regarding appointment confirmations, updates, and follow-ups.</p><p>Prioritize emergency and high-priority service requests to optimize workflow.</p><p>Review job details to ensure accuracy and verify all necessary information is documented before dispatch.</p><p>Collaborate with technicians, service managers, and customer service teams to address scheduling conflicts or delays.</p><p>Track and report key dispatch metrics including response times, job completion rates, and route efficiency.</p><p>Maintain accurate records and logs within ServiceTitan.</p><p>Provide administrative support as needed, including data entry and documentation updates.</p>
<p>Are you an organized, detail-oriented professional looking for a role that makes an impact? Robert Half is seeking a Part-Time Dispatcher to join a local and dynamic team and help ensure smooth daily operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate and dispatch personnel, vehicles, or equipment according to schedules and service requests.</li><li>Communicate regularly with drivers and clients to provide updates and resolve concerns.</li><li>Maintain accurate logs and documentation of all dispatch activities.</li><li>Prioritize incoming requests and respond quickly to urgent situations.</li><li>Work closely with management to optimize routes and service efficiency.</li></ul><p><br></p>
<p>Schedule:</p><ul><li>Monday–Friday, 7:00 AM – 4:30 PM, onsite</li><li>30-minute break</li></ul><p>Company & Environment:</p><ul><li>Small office with 5 staff inside and ~14 in the yard</li><li>Total team including drivers: ~50–60 people</li><li>Fast-paced transportation/logistics environment</li></ul><p>Key Responsibilities:</p><ul><li>Coordinate and manage schedules for 35–40 drivers, creating schedules two days in advance</li><li>Ensure driver assignments are accurate and communicate changes efficiently</li><li>Maintain detailed paperwork and documentation, including logs, reports, and delivery records</li><li>Collaborate closely with a small dispatch team of 2 and office staff</li><li>Support administrative tasks, reporting, and record-keeping</li><li>Communicate professionally via email, phone, and in-person with drivers and management</li><li>Adapt quickly to changes and handle multiple priorities</li></ul><p><br></p>
<p>Schedule:</p><ul><li>Monday–Friday, 7:00 AM – 4:30 PM, onsite</li><li>30-minute break</li></ul><p>Company & Environment:</p><ul><li>Small office with 5 staff inside and ~14 in the yard</li><li>Total team including drivers: ~50–60 people</li><li>Fast-paced transportation/logistics environment</li></ul><p>Key Responsibilities:</p><ul><li>Coordinate and manage schedules for 35–40 drivers, creating schedules two days in advance</li><li>Ensure driver assignments are accurate and communicate changes efficiently</li><li>Maintain detailed paperwork and documentation, including logs, reports, and delivery records</li><li>Collaborate closely with a small dispatch team of 2 and office staff</li><li>Support administrative tasks, reporting, and record-keeping</li><li>Communicate professionally via email, phone, and in-person with drivers and management</li><li>Adapt quickly to changes and handle multiple priorities</li></ul>
