We are looking for an experienced Dispatcher to join our team on a long-term contract basis in Newport News, Virginia. In this role, you will manage service calls, coordinate technician schedules, and ensure customer needs are addressed efficiently and professionally. This position requires strong organizational skills, excellent communication abilities, and a commitment to maintaining high standards of customer service.<br><br>Responsibilities:<br>• Receive and dispatch service calls, ensuring a maximum two-hour response time and scheduling all requests within 24 hours.<br>• Conduct end-of-day follow-ups with customers regarding unscheduled service requests.<br>• Collaborate with the sales team to coordinate technician schedules for surveys related to potential new business.<br>• Create and manage work orders, verifying customer information and ensuring accurate cost coding for billing purposes.<br>• Maintain ongoing communication with customers, providing updates on technician status and addressing concerns promptly.<br>• Monitor technician locations during working hours and keep the dispatch board updated regularly.<br>• Schedule service and warranty/start-up requests, assigning technicians based on call specifics, skill level, and urgency.<br>• Follow up on unresolved items, such as rescheduling, to ensure timely resolution.<br>• Perform weekly reviews of open calls and validate that all calls are assigned and scheduled appropriately.<br>• Update customer portals as needed and take immediate action to resolve any customer concerns, involving other team members or supervisors when required.
<p>We are seeking a highly organized and detail-oriented <strong>dispatcher</strong> to support our operations team in ensuring the efficient scheduling and coordination of logistics and services. The ideal candidate will thrive in a fast-paced environment, exhibit strong communication skills, and excel at solving complex scheduling challenges. If you enjoy multitasking and providing excellent customer support, we’d love to have you on board!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Coordinate Service and Logistics:</strong> Assign and schedule deliveries, service calls, or tasks while ensuring resources are optimally allocated to meet deadlines.</li><li><strong>Communication Hub:</strong> Serve as the central point of contact between drivers, technicians, and customers, providing real-time updates and resolving scheduling conflicts.</li><li><strong>Monitor and Track Progress:</strong> Use technology systems to track the movement of resources and ensure all assigned tasks are completed on time.</li><li><strong>Problem Solving:</strong> Proactively handle unexpected changes or delays, adjusting schedules accordingly and keeping relevant parties informed.</li><li><strong>Customer Support:</strong> Provide excellent customer service, addressing inquiries or concerns related to scheduling and resolving issues in a timely manner.</li><li><strong>Documentation:</strong> Maintain accurate records of schedules, completed tasks, and communication logs for reporting and compliance purposes.</li></ul><p><br></p>
We are looking for a skilled Dispatcher to join our team on a long-term contract basis in Plymouth, Minnesota. This role involves coordinating service requests, managing technician routes, and ensuring customer needs are met efficiently. If you excel in multi-tasking and communication, this is an excellent opportunity to contribute to a dynamic and fast-paced environment. If interested, please call our office today - (952) 473-0442. <br> Responsibilities: • Coordinate daily service requests and technician schedules across multiple regions. • Monitor service technician routes and address emergency needs with district service managers. • Communicate with customers directly to clarify service requirements and exceptions. • Utilize auto-routing systems while managing manual scheduling during high-demand periods. • Provide occasional support to the service intake team by handling incoming technician calls. • Collaborate with technicians and service managers using tools like Teams and Outlook. • Maintain accurate records and notes in ticketing systems such as Solomon and Astea. • Adapt to new systems and software as required, ensuring seamless transitions. • Prioritize tasks effectively to address competing demands, including urgent customer needs. • Work efficiently under pressure while interacting with diverse personalities and strong industry professionals.
<p><strong>Robert Half Permanent Placement</strong> is partnering with a <strong>Manufacturing & Distribution</strong> company in <strong>Tonawanda, NY</strong> on their search for an <strong>Office and Dispatch Manager</strong> to join their team. This is a <strong>hybrid</strong> role (see notes below) with starting salary of <strong>$55,000 - $65,000</strong> based on experience and includes a comprehensive total benefits package. Our great partner is going through a tremendous growth period and has been around since the 1950s! The ideal candidate will bring both proven leadership skills and developed office management experience.</p><p><br></p><p><strong>Please note: this is a variable shift position. First 90 days will be in office 8-4 M-F. After 90 days, you will be in-office 3 weekdays of your choosing. The other two days will be remote on the weekends, working approximately 5 hours each day, most likely 7AM - 12PM. This may go to one weekend day in the future as the hope is to hire two people!</strong></p><p><br></p><p><strong>Responsibilities include but not limited to:</strong></p><p><br></p><ul><li>Operational Oversight: Manage day-to-day office activities including scheduling, documentation, reporting, and coordination to support production and distribution goals</li><li>Team Leadership: Supervise, train, and mentor office staff to promote accountability, performance, and teamwork</li><li>Customer Service: Serve as a point of contact for escalated issues ensuring prompt and professional resolution for both internal and external stakeholders</li><li>Compliance & Safety: Ensure office operations align with company policies, industry standards, and compliance requirements</li><li>Continuous Improvement: Identify and implement process improvements to streamline administrative workflows, improve communication, and enhance efficiency</li><li>Cross-Functional Collaboration: Partner with operations, warehouse, logistics, and sales teams to support scheduling, order fulfillment, and overall business objectives</li><li>Reporting & Documentation: Maintain accurate records, generate reports, and support audits or compliance reviews when required</li></ul><p><br></p>
<p>We are looking for a highly organized and customer-focused Dispatcher to join our team in Lansing, Michigan. In this Contract-to-Permanent position, you will play a pivotal role in coordinating transportation services, ensuring smooth communication, and delivering exceptional support to clients and team members. This is an excellent opportunity for individuals with strong multitasking abilities and a dedication to efficient operations. This is an onsite, M-F, split shift role. 6am-9am and 2pm-5pm.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and manage transportation schedules to ensure timely and efficient service delivery.</p><p>• Communicate effectively with drivers, customers, and staff using two-way radios and multi-line phone systems.</p><p>• Respond promptly to inquiries and requests, providing excellent customer service to all stakeholders.</p><p>• Monitor and address any issues that may arise during transportation operations, ensuring swift resolution.</p><p>• Maintain accurate records of dispatch activities, including schedules, routes, and incidents.</p><p>• Collaborate with public schools to organize and oversee transportation needs.</p><p>• Prioritize assignments based on urgency and available resources to maintain operational efficiency.</p><p>• Assist with route planning and adjustments to accommodate changing requirements.</p><p>• Ensure compliance with company policies and transportation regulations.</p><p>• Provide timely updates and feedback to management regarding dispatch operations.</p>
We are looking for a dedicated Dispatcher to join our team in Oakwood Village, Ohio. In this role, you will be responsible for effectively managing communication channels, ensuring timely responses, and maintaining operational efficiency. This is a Contract-to-permanent position, offering the opportunity to transition into a long-term role based on performance.<br><br>Responsibilities:<br>• Coordinate and manage incoming calls, directing them to the appropriate departments or personnel.<br>• Monitor alarm systems and respond promptly to alerts in accordance with company protocols.<br>• Ensure accurate data entry and maintain records in compliance with department standards.<br>• Provide exceptional customer service to address inquiries and resolve issues efficiently.<br>• Follow standard operating procedures to ensure quality and consistency in dispatch operations.<br>• Utilize Microsoft Office applications, including Word and Office 365, to complete daily tasks.<br>• Troubleshoot basic technical issues and escalate more complex problems when necessary.<br>• Maintain professionalism and adherence to the business casual dress code while on-site.<br>• Collaborate with team members to ensure operational goals are met and exceeded.<br>• Assist with training and onboarding as needed to support department objectives.
<p><strong>Customer Service Support Specialist</strong></p><p><br></p><p><strong>Position Overview:</strong></p><p>We are seeking a skilled and adaptable <strong>Customer Service Support Specialist</strong> to join our team. In this role, you will provide comprehensive customer service and technical support while coordinating essential communication and processes to ensure exceptional service delivery. You will play a critical role in maintaining customer satisfaction and supporting internal operations. This position requires strong communication skills, technical aptitude, and the ability to prioritize competing demands effectively.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Client Communication:</strong> Engage directly with customers to accurately determine service requirements and address exceptions, ensuring clarity and resolution.</li><li><strong>Technological Utilization:</strong> Operate auto-routing systems during peak demand periods while interacting with customers to optimize workflow and enhance service efficiency.</li><li><strong>Technician Coordination:</strong> Provide dedicated support to the service intake team by managing incoming technician calls, facilitating seamless operations.</li><li><strong>Team Collaboration:</strong> Work collaboratively with technicians and service managers using tools such as Microsoft Teams and Outlook to ensure effective communication and coordination.</li><li><strong>Data Management:</strong> Maintain meticulous records, document interactions, and update ticketing systems like Solomon and Astea for accurate tracking of service issues and resolutions.</li><li><strong>Technology Adaptation:</strong> Embrace new systems, software, and workflows, ensuring smooth transitions to updated platforms and tools as organizational needs evolve. </li><li><strong>Task Prioritization:</strong> Skillfully assess and prioritize tasks to efficiently manage competing demands, including addressing urgent customer needs with professionalism.</li><li><strong>Performance Under Pressure:</strong> Demonstrate the ability to work effectively in high-pressure environments, maintaining composure when interacting with diverse personalities and industry professionals. </li></ul><p><br></p><p><strong>Qualifications:</strong></p><ul><li>Proven experience in customer service and communication in a fast-paced environment.</li><li>Strong competency using enterprise systems such as Microsoft Teams, Outlook, Solomon, and Astea.</li><li>Ability to quickly adapt to new technology and software platforms.</li><li>Exceptional organizational skills to manage priorities and maintain accurate documentation.</li><li>Effective problem-solving skills and critical thinking capabilities to handle customer needs and resolve conflicts efficiently.</li><li>Ability to thrive in dynamic, high-pressure situations while engaging with customers and professionals.</li></ul><p><br></p><p><br></p><p><br></p><p><br></p>
<p><strong>Service & Dispatch Coordinator</strong></p><p>Albany, NY | Temp-to-Hire</p><p><br></p><p>Are you the kind of person who thrives on keeping everything (and everyone) moving in the right direction? We’re looking for a <strong>Service & Dispatch Coordinator</strong> to join our Albany team. This is a temp-to-hire opportunity that’s perfect for someone who’s highly organized, detail-oriented, and enjoys being the central hub of communication.</p><p><br></p><p>What You’ll Do</p><ul><li>Manage daily dispatch operations to ensure timely, efficient service.</li><li>Answer and route incoming service calls, making sure issues are resolved.</li><li>Process and track time-and-materials billing with accuracy.</li><li>Maintain accurate records and organized documentation.</li><li>Coordinate schedules and workflows to keep projects on track.</li><li>Act as the go-to communicator between internal teams and external clients.</li><li>Escalate and flag operational issues as needed.</li></ul><p>What We’re Looking For</p><ul><li>Strong organizational and administrative skills with great attention to detail.</li><li>Clear, professional communication — written and verbal.</li><li>Ability to multitask and stay calm in a fast-paced environment.</li><li>Prior experience in dispatching, scheduling, or service coordination is a plus (but not required).</li></ul>
<p><strong>Upcoming temp opportunity</strong></p><p><strong>Job Title:</strong> Dispatch PM Supervisor</p><p><strong>Location:</strong> Los Angeles, CA 90045 (On-Site)</p><p><strong>Schedule:</strong> <u>Saturdays & Sundays, 12:00 PM – 9:00 PM-- WEEKENDS</u></p><p><u> </u><strong><u>Pay Rate:</u></strong><u> $22 – $25 per hour (based on experience)</u></p><p><br></p><p><strong>About the Role:</strong></p><p>We are seeking a detail-oriented and dependable <strong>Dispatch PM Supervisor for</strong> a weekend shift. The ideal candidate will have prior airline dispatch experience and the ability to oversee day-to-day dispatch operations, ensuring efficiency, accuracy, and compliance with company and industry standards.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Supervise and support dispatch operations during the PM shift.</li><li>Monitor schedules, routes, and dispatch activities to ensure timely coordination.</li><li>Communicate with drivers, operations staff, and clients to resolve issues quickly.</li><li>Maintain accurate records of dispatch activity, incidents, and daily reporting.</li><li>Ensure compliance with safety and company policies.</li><li>Provide guidance and oversight to dispatch team members, when applicable.</li><li>Serve as the point of contact for escalations during weekend shifts.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Previous <strong>airline or transportation dispatch experience</strong> strongly preferred.</li><li>Prior supervisory or lead experience is a plus.</li><li>Strong communication and problem-solving skills.</li><li>Ability to work independently and handle fast-paced operations.</li><li>Proficient with dispatch systems and basic computer skills.</li></ul>
