<p>We are looking for a skilled Dispatcher to join our team in Canoga Park, California. This Contract-to-permanent role involves coordinating schedules, managing customer communications, and ensuring efficient operations. The ideal candidate will excel in multitasking and possess exceptional organizational abilities to support both clients and team members.</p><p><br></p><p>Responsibilities:</p><p>• Schedule and coordinate appointments based on service requests and input from sales and technical teams.</p><p>• Organize and oversee a dynamic schedule, adapting to changes as needed.</p><p>• Communicate updates and changes to clients regarding scheduled appointments.</p><p>• Effectively prioritize tasks and manage multiple responsibilities simultaneously.</p><p>• Collaborate with the technical services department to handle reporting and assignments.</p><p>• Maintain accurate records of service requests and dispatch activities.</p><p>• Utilize computer-aided dispatch tools to streamline scheduling and communication.</p><p>• Ensure timely resolution of scheduling conflicts or delays.</p><p>• Foster strong relationships with customers by delivering excellent service and clear communication.</p>
<p>A global logistics company in Baltimore is seeking a detail-oriented Dispatcher to join their team! This person will be handling calls and coordinating and communicating with 50-75 drivers each day, asking questions to gather information from callers and prioritizing calls based on responses, relaying information, and general customer support. Must have strong communication skills, can multitask well, and have excellent attention to detail. </p>
<p>We are seeking a highly organized and adaptable Dispatcher to join our team in Green, Ohio. In this pivotal role, you will coordinate service operations, ensure customer satisfaction, and provide critical support to field technicians. This position offers an excellent opportunity for growth in communication and organizational skills while contributing to the success of a dynamic team within the security industry.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Customer Communication:</strong> Serve as the first point of contact for customers, gathering and clarifying service needs, addressing specific requests or exceptions, and maintaining a high level of satisfaction.</li><li><strong>Routing Optimization:</strong> Use automated routing systems during peak service times to optimize delivery efficiency.</li><li><strong>Support Field Technicians:</strong> Assist the service intake team by managing calls and inquiries from field technicians to ensure seamless operations.</li><li><strong>Team Collaboration:</strong> Work closely with service managers and technicians, leveraging collaboration tools like Microsoft Teams and Outlook to meet operational goals.</li><li><strong>Record Management:</strong> Maintain accurate, detailed records using ticketing systems such as Solomon and Astea, ensuring all service requests are tracked and fulfilled effectively.</li><li><strong>Software Adaptation:</strong> Adapt quickly to new software or systems to enhance operational processes and improve overall efficiency.</li><li><strong>Task Prioritization:</strong> Efficiently balance urgent customer demands and competing responsibilities while adhering to deadlines.</li><li><strong>Professional Conduct under Pressure:</strong> Perform under pressure with professionalism, collaborating with a variety of personalities to resolve conflicts effectively.</li></ul>
<p>We are looking for a detail-oriented Dispatcher to join our client in Spanish Springs, Nevada. In this role, you will be responsible for coordinating logistics and ensuring efficient communication between teams and clients. The ideal candidate will have excellent organizational skills and thrive in a fast-paced environment. This is a Contract position with the potential for long-term employment.</p><p><br></p><p>Responsibilities:</p><p>• Manage and coordinate dispatch operations to ensure timely and efficient service.</p><p>• Respond to incoming calls and inquiries promptly and professionally using a multi-line phone system.</p><p>• Utilize computer-aided dispatch systems to track and manage schedules and assignments.</p><p>• Provide outstanding customer service by addressing client needs and resolving issues effectively.</p><p>• Organize and maintain filing systems to ensure accurate record-keeping.</p><p>• Communicate with team members to relay critical information and updates.</p><p>• Monitor and manage logistics to optimize resource allocation and minimize delays.</p><p>• Assist in handling high call volumes in a call center environment.</p><p>• Support administrative tasks and maintain operational efficiency.</p><p>• Collaborate with other departments to ensure smooth workflow and service delivery.</p>
We are looking for an organized and detail-oriented Dispatcher to join our team in Guadalupe, California. In this Contract-to-role, you will play a critical role in ensuring seamless communication and coordination between teams, customers, and logistics. If you thrive in fast-paced environments and have a passion for delivering excellent service, this role is a great opportunity for you.<br><br>Responsibilities:<br>• Manage dispatch operations efficiently, ensuring timely coordination of logistics and resources.<br>• Communicate clearly with drivers, customers, and internal teams to maintain smooth workflows.<br>• Utilize Computer Aided Dispatch systems to track and optimize transportation schedules.<br>• Respond to customer inquiries and resolve issues promptly to maintain high satisfaction levels.<br>• Monitor and update schedules using Microsoft Excel, ensuring accurate record-keeping.<br>• Collaborate with team members to address operational challenges and improve efficiency.<br>• Process invoices and manage financial records using QuickBooks.<br>• Maintain organized documentation through Microsoft Word and Outlook.<br>• Analyze dispatch data to identify areas for improvement and implement solutions.<br>• Ensure compliance with company policies and industry regulations during all dispatch activities.
<p><strong>Robert Half Permanent Placement</strong> is partnering with a <strong>Manufacturing & Distribution</strong> company in <strong>Tonawanda, NY</strong> on their search for an <strong>Office and Dispatch Manager</strong> to join their team. Starting salary is <strong>$55,000 - $65,000</strong> based on experience and includes a comprehensive total benefits package. Our great partner is going through a tremendous growth period and has been around since the 1950s! The ideal candidate will bring both proven leadership skills and developed office management experience.</p><p><br></p><p><strong>Please note</strong>: this is a variable shift position with eventual focus on west coast hours and some weekend responsibilities. First 90 days will be in office 8-5 M-F. After 90 days, you will switch to a hybrid role with two consecutive days off during the week and an eventual shift to 12 PM - 8PM with some weekend remote work. This is for someone who enjoys a non-traditional schedule!</p><p><br></p><p><strong>Responsibilities include but not limited to:</strong></p><p><br></p><ul><li>Operational Oversight: Manage day-to-day office activities including scheduling, documentation, reporting, and coordination to support production and distribution goals</li><li>Team Leadership: Supervise, train, and mentor office staff to promote accountability, performance, and teamwork</li><li>Customer Service: Serve as a point of contact for escalated issues ensuring prompt and professional resolution for both internal and external stakeholders</li><li>Compliance & Safety: Ensure office operations align with company policies, industry standards, and compliance requirements</li><li>Continuous Improvement: Identify and implement process improvements to streamline administrative workflows, improve communication, and enhance efficiency</li><li>Cross-Functional Collaboration: Partner with operations, warehouse, logistics, and sales teams to support scheduling, order fulfillment, and overall business objectives</li><li>Reporting & Documentation: Maintain accurate records, generate reports, and support audits or compliance reviews when required</li></ul>
We are looking for a dedicated Dispatcher to join our team in Midland, Texas. This position offers the opportunity to work in a dynamic environment within the utilities/infrastructure industry. The role involves managing essential dispatch operations and maintaining accurate records to ensure smooth workflow and customer satisfaction.<br><br>Responsibilities:<br>• Answer and manage incoming customer calls, addressing inquiries and concerns promptly.<br>• Coordinate and dispatch technicians to service locations efficiently.<br>• Create and maintain service tickets, ensuring accurate documentation.<br>• Generate invoices and verify their accuracy before submission.<br>• Input and update data in system databases with precision and attention to detail.<br>• Track and manage inventory of equipment to ensure availability.<br>• Collaborate with team members to improve dispatch processes and resolve issues.<br>• Ensure compliance with company policies and procedures during all dispatch activities.<br>• Provide exceptional customer service by addressing client needs effectively.
<p>The <strong>Dispatcher</strong> is responsible for coordinating and managing the scheduling and dispatching of personnel, vehicles, or equipment to ensure efficient operations. This role requires excellent communication, organizational, and problem-solving skills to manage logistics, respond to emergencies, and maintain accurate records.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Receive and respond to calls, emails, or messages from customers, drivers, or field staff.</li></ul><p>Schedule and dispatch drivers, service technicians, or delivery personnel according to priorities and availability.</p><ul><li>Monitor the location and status of vehicles or staff using dispatching software or GPS tracking systems.</li><li>Communicate with drivers or field personnel to provide updates, instructions, and support.</li><li>Maintain accurate records of calls, routes, deliveries, and service activities.</li><li>Handle emergency and non-emergency situations calmly and efficiently.</li><li>Coordinate with other departments (maintenance, customer service, management) to ensure smooth workflow.</li><li>Prepare daily or weekly reports on operations, productivity, and incidents.</li><li>Ensure compliance with company policies, safety regulations, and service standards.</li></ul><p><br></p>
<p>We are looking for an experienced Dispatcher to join our pest control team. The Dispatcher is a critical link between our customers and pest control service teams. This role requires excellent coordination and communication skills to schedule and dispatch technicians, resolve customer inquiries, and perform administrative tasks promptly and efficiently.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Scheduling and Dispatching</strong>: Assign service appointments and optimize technician schedules based on location, job type, and priority level.</li><li><strong>Customer Communication</strong>: Answer calls, respond to inquiries, and communicate service updates with customers in a professional and courteous manner.</li><li><strong>Problem Resolution</strong>: Handle scheduling conflicts, technician availability issues, and customer concerns with urgency and tact.</li><li><strong>Record Keeping</strong>: Create and maintain accurate customer service records, technician schedules, and work orders using company systems.</li><li><strong>Follow-Up</strong>: Conduct post-service follow-ups to ensure customer satisfaction.</li><li><strong>Team Collaboration</strong>: Coordinate with field technicians and management to streamline operations and ensure quality service delivery.</li></ul><p><br></p>
<p>Robert Half is seeking a dispatcher to join a local and reputable organization. This role requires excellent communication, organization, and problem-solving skills. Whether overseeing workflows, routing schedules, or handling service inquiries, you’ll be at the heart of operations—making you a key player in delivering exceptional solutions every day.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Coordination and Scheduling:</strong> Develop and manage daily routes for drivers, technicians, or service teams, maximizing efficiency and timeliness.</li><li><strong>Communication:</strong> Serve as the primary point of contact for field staff and customers, effectively communicating updates, instructions, and resolving inquiries as needed.</li><li><strong>Issue Management:</strong> Address service disruptions or emergencies promptly, ensuring the best resolution for all parties involved.</li><li><strong>Documentation and Reporting:</strong> Maintain accurate records of schedules, updates, and service requests using software tools or manual tracking as necessary.</li><li><strong>Quality Assurance:</strong> Ensure proper routing and adherence to protocols to meet customer satisfaction and operational goals.</li></ul><p><br></p>
