<p><strong>QA Automation Engineer</strong></p><p> Hybrid On-Site in the Valley | Up to $130K</p><p><br></p><p>We are seeking a QA Automation Engineer to design, develop, and maintain automated test suites that ensure the quality and reliability of web and desktop applications. This role will work closely with developers, product managers, and stakeholders to support high-quality software delivery.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Build and maintain automated test suites using Selenium, Python, and related frameworks</li><li>Develop and execute test scripts covering functional, regression, and performance scenarios</li><li>Collaborate with cross-functional teams to define QA automation strategy and best practices</li><li>Create and manage test plans, review requirements, and document defects</li><li>Participate in product design reviews, provide input on risks, and support release decisions</li><li>Track QA metrics and contribute to continuous process improvement</li></ul><p>For immediate consideration, direct message Reid Gormly on LinkedIN and apply now</p>
<p><strong>QA Automation Engineer </strong></p><p><strong>Hybrid onsite in Woodland Hills, Los Angeles, CA</strong></p><p><strong>Position Summary</strong></p><p>We are seeking a skilled <strong>QA Automation Engineer</strong> to join our dynamic team in Woodland Hills, CA. This is a <strong>hybrid position requiring 3 days per week onsite</strong>, where you will play a critical role in establishing and maintaining a robust Quality Assurance process. This is an exciting opportunity to take full ownership of QA processes, with a focus on both manual and automated testing.</p><p><strong>Compensation</strong></p><ul><li><strong>Base Salary</strong>: $110,000 - $130,000</li><li>Discretionary Bonus and Competitive Benefits</li></ul><p><br></p>
<p><strong>Robert Half </strong>is actively partnering with an Austin-based client to identify a<strong> Senior Quality Assurance Analyst (contract)</strong>. In this role, you'll design and execute automated test frameworks, ensure system compliance, and drive continuous improvement in testing practices. <strong>This role in on-site in Austin, Tx.</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop and maintain automated test scripts (Selenium, etc.)</li><li>Create and execute test plans for functional, regression, and performance testing</li><li>Translate business requirements into test cases</li><li>Identify, log, and verify defects; collaborate with developers on resolutions</li><li>Maintain regression test libraries and ensure test coverage</li><li>Analyze test results and report risks or issues</li><li>Support process improvements and mentor QA team members</li></ul>
Job Summary:<br><br>We are seeking an experienced QA Engineer strong in both Automation and Manual testing to join our growing project team. The candidate will be responsible for software test automation design, planning, scripting, and execution for a variety of key customer-facing applications. The individual should be self-motivated, creative, and proactive, capable of working successfully in a fast-paced environment that includes multiple platforms, architectures, technologies, and environments. The individual will work closely with developers, project managers, and other stakeholders throughout the SDLC, executing automated test iterations, tracking and reporting test results, troubleshooting, and coordinating bug fixes. Additionally, you will be an integral part of building our team culture, helping to foster a passion for continuous improvement, a reputation for delivery excellence, and a highly integrated team environment.<br><br>Responsibilities:<br>• Testing and Validation:<br>o Participate in system testing and user acceptance testing to ensure that implemented solutions meet the specified requirements and are of high quality.<br>o Designing test plans, scenarios, scripts and procedures.<br>o Executing tests on source code.<br>o Analyzing test results and reporting to the development team.<br>o Working with a development team to correct bugs and errors.<br>o Use existing tools and techniques to execute test cases and build/script new tools for performing testing/validation functions.<br>o Develop and lead the automation strategy/effort and generate scripts to perform automated testing cycles using Selenium.<br>• Lifecycle Management:<br>o Maintain accurate and up-to-date project documentation throughout the project lifecycle, ensuring transparency and accountability.<br>• Understanding Stakeholder Needs:<br>o Collaborate closely with stakeholders (both internal and external) to understand their requirements, objectives, and challenges. This involves active listening and effective communication.<br>• Communication and Influence:<br>o Effectively communicate with, and influence, key stakeholders to support proposed strategies, process improvements, and operational decisions.<br><br>Requirements:<br>• Bachelor’s degree in information technology or a related field.<br>• 3 years of verifiable experience as a QA Tester.<br>• Good development/scripting skills in common languages which are Web-driver compatible such as Java, Objective-C, JavaScript with Node.js, PHP, Python, Ruby, C#, or Perl with the Selenium WebDriver API and language-specific client libraries.<br>• Must demonstrate a general understanding of test automation frameworks.<br>• Expert knowledge of the automated testing tool Selenium.<br>• Excellent communication and interpersonal abilities.<br>• Familiarity with traditional and Agile project management methodologies and software development lifecycles.<br>• Knowledge of relevant tools such as JIRA, Confluence, etc.
<p>We are looking for a skilled Quality Assurance Tester to join our client out of Richfield, Ohio, on a long-term contract basis (remote). In this role, you will play a key part in ensuring the success of a high-profile financial product rollout by leading testing efforts and maintaining quality standards. This position offers the opportunity to work independently within a lean IT organization and contribute to a critical business initiative.</p><p><br></p><p>Responsibilities:</p><p>• Lead and execute comprehensive quality assurance processes, including automation testing using Playwright and API testing with tools such as Postman.</p><p>• Collaborate with project managers and stakeholders to align testing strategies in a hybrid Scrum/Fall environment.</p><p>• Analyze and incorporate state-specific compliance requirements into test plans to support accurate business rule validation.</p><p>• Conduct thorough testing of financial and performance tracking features, ensuring data accuracy and reliability.</p><p>• Manage QA efforts from initial onboarding through execution for the first phase of the project rollout.</p><p>• Adapt quickly to evolving requirements and provide actionable insights to enhance product quality.</p><p>• Document and report testing progress, results, and defects to ensure transparency and continuous improvement.</p><p>• Maintain and refine testing scripts and frameworks to optimize efficiency and accuracy.</p>
We are looking for a Senior Software Engineer to lead the development and deployment of enterprise-level software solutions. This role focuses on delivering high-quality, secure, and efficient systems while ensuring their ongoing maintenance and optimization. The ideal candidate will also provide strategic technical guidance to senior leadership, evaluate emerging technologies, and foster innovation within the team.<br><br>Responsibilities:<br>• Oversee code deployments across multiple product teams, including cloud-based, mobile, and on-premise applications.<br>• Manage the release repository and maintain documentation for build and release procedures.<br>• Plan and execute release governance, risk assessments, milestone tracking, and production readiness reviews.<br>• Provide strategic technical advice to senior management regarding long-term systems planning and the adoption of new hardware and software.<br>• Conduct research on emerging technologies to enhance security, improve operations, and streamline deployment processes.<br>• Lead and guide both local and offshore teams to deliver technical support and maintain operational effectiveness.<br>• Develop and enforce policies and procedures to ensure the quality and security of application development and system administration.<br>• Collaborate with business units and technology vendors to implement and support technology solutions that meet organizational needs.<br>• Identify opportunities for operational improvements through the use of advanced technologies.<br>• Perform additional duties as assigned to support the organization's objectives.
<p>We are seeking a meticulous and passionate Software QA Tester to join our dynamic technology team in Jacksonville, FL. As a Software QA Tester, you will play a crucial role in ensuring the quality and reliability of our software products. You will be responsible for designing, developing, and executing test plans and test cases, identifying and documenting defects, and collaborating with development teams to deliver high-quality software that exceeds user expectations. </p><p><br></p><p>Responsibilities:</p><p>Thoroughly analyze software requirements and technical specifications to develop comprehensive test plans and test cases.</p><p>Execute various types of testing, including functional, integration, regression, system, and performance testing.</p><p>Identify, document, and track software defects using bug tracking systems (e.g., Jira, Bugzilla).</p><p>Collaborate closely with developers, product managers, and other stakeholders to understand software functionality and resolve issues.</p><p>Develop and maintain automated test scripts using testing tools and frameworks (e.g., Selenium, JUnit, TestNG, Cypress - specify relevant tools).</p><p>Perform manual testing when necessary to cover areas not suitable for automation.</p><p>Analyze test results and provide clear and concise reports on software quality.</p><p>Participate in sprint planning, daily stand-ups, and other agile ceremonies.</p><p>Contribute to the continuous improvement of our testing processes and methodologies.</p><p>Stay up-to-date with the latest industry trends and best practices in software quality assurance.</p>
<p>We are looking for an experienced Salesforce Developer to join our team in Bloomfield, MI. In this long-term contract role, you will be responsible for developing, testing, and deploying advanced solutions across Salesforce platforms. This position offers an excellent opportunity to collaborate with architects, DevOps specialists, and QA teams while contributing to enterprise-level application enhancements.</p><p><br></p><p>Responsibilities:</p><p>• Develop and test Salesforce components, including Apex, Lightning Web Components (LWCs), workflows, triggers, and complex formulas.</p><p>• Lead and mentor development teams, providing technical guidance and support as needed.</p><p>• Design and evaluate integration patterns and practices through proof-of-concept implementations in collaboration with architects.</p><p>• Enhance DevOps pipelines and processes, including monitoring and test automation practices.</p><p>• Conduct product and solution evaluations, including prototyping and proof-of-concept demonstrations, to align with business goals.</p><p>• Ensure seamless cross-system integration, managing API interactions and processing events.</p><p>• Deploy and upgrade managed Salesforce packages, ensuring compatibility and optimal functionality.</p><p>• Collaborate with teams to address code and configuration-based defects, ensuring high-quality deliverables.</p><p>• Contribute to branching and code merging practices using repository tools like Git.</p><p>• Stay updated on emerging technologies, including Salesforce products and cloud platforms, to recommend innovative solutions.</p>
<p>One of our biggest clients is seeking a Quality Assurance Analyst in Philadelphia, PA.</p><p><br></p><p><strong>Top 3:</strong></p><p><strong>Automation frameworks</strong></p><p><strong>8+ years of experience with automation and performance testing</strong></p><p><strong>Java, Javascript, or Python scripting</strong></p><p><strong>experience setting up CI/CD pipelines</strong></p><p><br></p><p><br></p><p>Job Description: Responsibility</p><p> </p><p> • Establish milestones and monitor adherence to plans and schedules, identify delivery risks, and obtain/drive mitigation strategies and solutions</p><p> • Test cases, Use cases, Python scripting for JAVA middleware development, REST, Json, Jenkins, Splunk, Swagger</p><p> • Define and execute relevant business scenarios to satisfy real-world business needs.</p><p> • Define and tracks quality assurance metrics such as defects, defect counts, test results and test status.</p><p> • Collect and analyzes data for software process evaluation and improvements, and integrates them into business processes to address the needs of the business.</p><p> • Responsible for developing and executing formal test plans to ensure the delivery of quality software applications. Involved in test planning, writing test cases/scripts, test case automation and test execution.</p><p> • Document all problems and assists in their resolution.</p><p> • Deliver quality process training to technical staff and acts as an internal quality consultant to advise or influence business or technical partners.</p><p> • Perform quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed.</p><p><br></p>
<p>We are seeking a skilled UI Automation Engineer to design and implement automated testing solutions for a complex C# Windows desktop application. This role requires hands-on experience with Windows UI frameworks and automation tools, as well as the ability to work independently and collaborate with cross-functional teams.</p><p> </p><p>Key Responsibilities:</p><ul><li>Design and develop UI automation from scratch for a C# Windows desktop application</li><li>Automate critical workflows including login scenarios, report generation, and system configuration changes</li><li>Evaluate and recommend automation tools suitable for the application architecture (e.g., WinAppDriver, FlaUI, TestComplete)</li><li>Collaborate with QA and development teams to understand workflows and expected behaviors</li><li>Document test strategies, automation setup, and provide handoff for ongoing maintenance</li><li>Ensure automation coverage for authentication, permissions, and UI interactions</li></ul><p><br></p>
<p>A global SaaS provider with more than 250 employees across North America, Latin America, and other regions is seeking a <strong>Senior Delivery Manager – Engineering</strong> to lead high-performance software delivery across distributed teams. For over three decades, the company has been a trusted enterprise technology partner in data-driven operational management, with customers in more than 50 countries.</p><p><strong>About the Role</strong></p><p> The Senior Delivery Manager will be embedded within the engineering organization and will own the execution of global delivery practices, code quality, and cross-functional coordination. This role requires both technical credibility and delivery leadership, ensuring velocity, reliability, and scalability in a modern SaaS environment.</p>
<p><strong>Robert Half </strong>is actively partnering with an Austin-based client to identify a<strong> DevOps Engineer (contract)</strong>. In this role, you will be responsible for building and maintaining scalable deployment pipelines, optimizing system performance, and ensuring high availability across our development and production environments. This role is ideal for someone with a foundation in cloud infrastructure, automation, and CI/CD practices who thrives in collaborative, fast-paced environments. <strong>This role is in Austin, Tx. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, implement, and maintain CI/CD pipelines using tools like Jenkins, GitHub Actions, or GitLab CI.</li><li>Manage cloud infrastructure (AWS, Azure, or GCP) with Infrastructure as Code (Terraform, CloudFormation).</li><li>Monitor system performance and troubleshoot issues across development, staging, and production environments.</li><li>Collaborate with development and QA teams to streamline deployment processes.</li><li>Automate routine tasks and improve system reliability through scripting and configuration management (Ansible, Chef, or Puppet).</li><li>Ensure security best practices are followed in deployment and infrastructure management.</li></ul><p><br></p><p><br></p>
<p><strong>Business Systems Consultant III</strong></p><p><strong>Location</strong>: Remote </p><p><strong>Schedule</strong>: Monday – Friday, 8:00 AM – 5:00 PM EST </p><p><strong>Duration</strong>: 12 months (Contract)</p><p><br></p><p><strong>Job Overview:</strong></p><p>We are seeking a highly skilled Business Systems Consultant III to support enterprise-level HR systems initiatives. This role will focus on ServiceNow HRSD (Human Resource Service Delivery) and requires a strong background in systems consulting, project leadership, and technical support within HR domains.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as a Business Systems Consultant within the Corporate HR Service Center.</li><li>Provide technical support for HR-related software and systems.</li><li>Troubleshoot and resolve application issues; implement enhancements as needed.</li><li>Lead and support large-scale projects, including user testing and implementation.</li><li>Collaborate with project managers, developers, QA analysts, and business stakeholders.</li><li>Gather and document business requirements; support system design and implementation.</li><li>Maintain project documentation and track issues throughout the lifecycle.</li><li>Add new services to the employee center portal and support ongoing enhancements.</li></ul>
<p><strong>Job Title:</strong> AI Engineer</p><p> <strong>Location:</strong> Hybrid – Santa Monica, CA</p><p> <strong>Compensation:</strong> $100,000 – $110,000 base salary</p><p><strong>About the Role</strong></p><p> We are seeking a motivated <strong>AI Engineer</strong> with 1–2 years of experience to join our growing team. This role is ideal for someone with a strong foundation in Python, exposure to QA/testing practices, and a desire to apply these skills to real-world AI solutions. You’ll work closely with our engineering and product teams to design, test, and optimize AI-driven applications.</p><p><br></p>
<p>We are looking for an experienced GoLang Developer II to join our team on a long-term contract basis in Philadelphia, Pennsylvania. In this role, you will focus on developing high-quality software solutions, leveraging your expertise in GoLang and Linux environments to build robust applications. This position offers the opportunity to work on innovative projects, debug software issues, and contribute to the design and optimization of technical solutions.</p><p><br></p><p><br></p><p>Primary Focus:</p><p>Design, develop, and test media analysis pipeline components to support MAF analysis</p><p>Key Responsibilities</p><ul><li>Develop new functional features and maintain high code quality.</li><li>Debug and resolve software defects.</li><li>Participate in daily scrum meetings and sprint ceremonies.</li><li>Collaborate with research teams to implement best practices, observability, and resiliency.</li><li>Switch between development, infrastructure, and QA roles as needed.</li><li>Participate in solution design sessions and document solutions.</li><li>Decompose business requirements into technical tasks and estimate effort.</li><li>Apply reverse engineering techniques to understand existing code.</li></ul>
<p><strong>Job Description</strong></p><p>We are seeking a skilled and dynamic Insurance focused <strong>Business Systems Analyst</strong> with proven experience in <strong>SQL</strong> and an in-depth understanding of the <strong>Property & Casualty </strong>industry to join our team. The successful candidate will play a key role in bridging the gap between business needs and technical solutions by utilizing analytical tools, industry knowledge, and effective communication skills. This is an excellent opportunity for a professional with technical expertise and insurance acumen to contribute meaningfully to innovative projects.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Collaborate with stakeholders to gather, understand, and document business requirements related to insurance processes and operations.</li><li>Analyze complex data sets using SQL to identify trends, opportunities, and bottlenecks in business processes.</li><li>Develop and implement data-driven solutions that enhance operational efficiency and support strategic decision-making in the insurance domain.</li><li>Create workflow diagrams, business process models, and functional specifications to optimize insurance-related products and services.</li><li>Maintain and update documentation such as business requirements, user stories, and technical specifications.</li><li>Partner with IT and software development teams to ensure solutions align with business goals and are scalable.</li><li>Test, validate, and support implementation of SQL-based solutions while troubleshooting and resolving issues as they arise.</li><li>Conduct in-depth analyses of insurance underwriting, claims, billing, and policy administration functions.</li><li>Monitor industry trends and regulatory changes in the insurance sector to ensure compliance and alignment with best practices.</li><li>Provide insights and recommendations on process improvements, automation opportunities, and system enhancements using data analytics.</li></ul><p><br></p>
<p>Robert Half is seeking a <strong>Data Analyst (Anaplan/SQL focus)</strong> to support a <strong>Financial Services / Insurance</strong> organization based in <strong>Bellevue, WA (remote role)</strong>. This role involves supporting the incentive compensation (IC) team by maintaining and enhancing Anaplan models, running SQL/Snowflake queries, and ensuring accurate, timely, and auditable sales compensation processes. The position is <strong>Remote</strong>, that is a <strong>contract-to-hire</strong> opportunity with <strong>strong potential to convert</strong>. Apply today!</p><p> </p><p><strong>Job Details:</strong></p><p><strong>Schedule:</strong> Flexible; team spans multiple time zones, PST preferred</p><p><strong>Duration:</strong> Contract-to-hire opportunity</p><p><strong>Location:</strong> Remote </p><p> </p><p><strong>Job Responsibilities:</strong></p><ul><li>Develop and enhance Anaplan incentive compensation (IC) models under guidance from the Lead Analyst (build and modify lists, modules, line items, and import actions).</li><li>Help maintain SQL and Snowflake queries and views used for Anaplan data feeds.</li><li>Use Excel for reconciliations, test cases, and investigations.</li><li>Support monthly IC processing through data preparation, QA, and reporting.</li><li>Track work and communicate status using a kanban board (Azure DevOps).</li><li>Document logic, test steps, and assumptions so work is repeatable and auditable.</li><li>Assist with audit requests and deliver small automation or process improvements.</li></ul><p><br></p>
<p><strong>Position Summary</strong></p><p>We are seeking a highly skilled and detail-oriented Senior Business Analyst to support the design, enhancement, and continuous improvement of our Global Portal<strong>.</strong> This role will partner closely with Product Management, IT, Operations, and Business Stakeholders to define and deliver solutions that drive exceptional digital experiences for our customers.</p><p>The ideal candidate has deep experience in end-to-end process mapping, requirements gathering and documentation, and translating business needs into clear, actionable user stories and use cases. The Sr. BA will play a pivotal role across the solution lifecycle—from ideation to implementation, testing, training, and post-launch support.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Elicit, analyze, and document business, functional, and non-functional requirements through workshops, stakeholder interviews, process analysis, and existing system reviews.</li><li>Create detailed current and future state process maps, identifying gaps, inefficiencies, and opportunities for automation and optimization.</li><li>Develop and maintain comprehensive use cases and process flows in collaboration with cross-functional teams.</li><li>Facilitate alignment between Product Management, Development, QA, and Stakeholders to ensure clear understanding of requirements and priorities.</li><li>Support User Acceptance Testing (UAT)/Operational Readiness Testing (ORT) through test case creation, execution support, and validation of requirements.</li><li>Lead or support training, knowledge transfer, and documentation efforts for internal users and external customers when needed.</li><li>Serve as a subject matter expert (SME) for the Global Portal, ensuring a cohesive and consistent customer experience across products and regions.</li><li>Partner with change management teams to ensure business readiness and successful adoption of portal enhancements.</li><li>Collaborate with Product and Program Managers to track delivery status, mitigate risks, and manage scope changes.</li></ul><p><br></p>
<p>We’re seeking a skilled DevOps Engineer with strong experience in AWS Cloud infrastructure to join a fast-paced, collaborative technology team. This role will focus on building and maintaining scalable, secure, and automated environments to support application development and deployment.</p><p>Key Responsibilities</p><ul><li>Design, implement, and manage CI/CD pipelines using tools like Jenkins, GitLab, or AWS CodePipeline.</li><li>Build and maintain infrastructure using Terraform, CloudFormation, or other IaC tools.</li><li>Manage containerized environments using Docker and Kubernetes.</li><li>Monitor system performance and reliability using tools like CloudWatch, Datadog, or Prometheus.</li><li>Collaborate with development and QA teams to streamline deployment processes.</li><li>Ensure security best practices across cloud infrastructure and automation workflows.</li></ul><p><br></p>
<p>We are seeking a highly skilled and detail-oriented Senior Business Analyst to support the design, enhancement, and continuous improvement of our Global Portal<strong>.</strong> This role will partner closely with Product Management, IT, Operations, and Business Stakeholders to define and deliver solutions that drive exceptional digital experiences for our customers.</p><p>The ideal candidate has deep experience in end-to-end process mapping, requirements gathering and documentation, and translating business needs into clear, actionable user stories and use cases. The Sr. BA will play a pivotal role across the solution lifecycle—from ideation to implementation, testing, training, and post-launch support.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Elicit, analyze, and document business, functional, and non-functional requirements through workshops, stakeholder interviews, process analysis, and existing system reviews.</li><li>Create detailed current and future state process maps, identifying gaps, inefficiencies, and opportunities for automation and optimization.</li><li>Develop and maintain comprehensive use cases and process flows in collaboration with cross-functional teams.</li><li>Facilitate alignment between Product Management, Development, QA, and Stakeholders to ensure clear understanding of requirements and priorities.</li><li>Support User Acceptance Testing (UAT)/Operational Readiness Testing (ORT) through test case creation, execution support, and validation of requirements.</li><li>Lead or support training, knowledge transfer, and documentation efforts for internal users and external customers when needed.</li><li>Serve as a subject matter expert (SME) for the Global Portal, ensuring a cohesive and consistent customer experience across products and regions.</li><li>Partner with change management teams to ensure business readiness and successful adoption of portal enhancements.</li><li>Collaborate with Product and Program Managers to track delivery status, mitigate risks, and manage scope changes.</li></ul><p> </p>
We are looking for a skilled and detail-oriented Business Analyst to contribute to the development and improvement of our Global Portal. In this role, you will work closely with diverse teams, including Product Management, IT, Operations, and Business Stakeholders, to create solutions that enhance the digital experience for customers. This is a long-term contract position based in Piscataway, New Jersey.<br><br>Responsibilities:<br>• Analyze and document business, functional, and non-functional requirements by conducting workshops, interviews, and system evaluations.<br>• Develop detailed process maps to identify inefficiencies, gaps, and opportunities for optimization and automation.<br>• Collaborate with cross-functional teams to create and maintain clear use cases and workflow diagrams.<br>• Facilitate alignment among Product Management, Development, QA, and Stakeholders to ensure mutual understanding of priorities and requirements.<br>• Support the testing phase by creating test cases, assisting in execution, and validating results during User Acceptance Testing.<br>• Provide training and knowledge transfer for both internal teams and external customers, ensuring seamless adoption of new features.<br>• Act as a subject matter expert for the Global Portal, ensuring consistency in customer experience across different regions and products.<br>• Partner with change management teams to prepare businesses for new portal enhancements and ensure successful implementation.<br>• Coordinate with Product and Program Managers to monitor project progress, address risks, and manage scope adjustments.
<p><strong>Director of Customer Service</strong></p><p>A rapidly growing healthcare organization is seeking an experienced <strong>Director of Customer Service</strong> to lead and evolve its customer service operations. Reporting directly to the CEO, this individual will manage an in-house team, ensuring exceptional customer experiences, operational efficiency, and strategic alignment across the organization. This leadership role requires a hands-on professional who can drive initiatives, implement best practices, and mentor staff in a dynamic, entrepreneurial environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Establish a customer-first culture and lead the team in delivering high-quality service across all touchpoints.</li><li>Oversee day-to-day customer service operations, including training, support, and issue resolution.</li><li>Gather and analyze customer feedback to improve service delivery and inform product development.</li><li>Collaborate with cross-functional teams to ensure alignment of service goals with broader company initiatives.</li><li>Leverage tools and platforms (CRM, help desk, analytics, QA, and knowledge management systems) to optimize performance and productivity.</li><li>Manage departmental budget and support team growth through training and development.</li></ul><p><br></p><p><br></p><p><br></p>
<p>Key Responsibilities:</p><p><br></p><ul><li>Provide Level I–IV support for DevOps and infrastructure-related issues.</li><li>Perform daily health checks and storage monitoring for VMware environments.</li><li>Utilize tools like Datadog, ERTG, and PRTG for proactive system monitoring and alerting.</li><li>Support and maintain custom-coded applications, including API integrations and EKG deployments.</li><li>Troubleshoot and manage S3 buckets: creation, modification, and ongoing support.</li><li>Investigate and resolve firewall-related issues, including rule validation and updates.</li><li>Respond to escalations from QA/QC teams and address health check failures or customer-reported issues.</li><li>Maintain and support both Windows and Linux systems in a 24/7 operational environment.</li></ul><p><br></p>
<p>The Cloud Solution Engineer is responsible for implementing and maintaining Microsoft Entra ID cloud solutions to meet business requirements, ensuring scalability, reliability, and performance. This individual will assist with the creation of architectural blueprints, diagrams, and documentation related to the cloud. The Engineer implements, manages, and maintains architectural solutions, improvements, and migration strategies that align with business objectives and IT strategies.</p><p>This role will assist with migration strategies of on-premises platforms to cloud solutions and will collaborate with stakeholders to communicate cloud architecture implications. In addition, the Engineer will coordinate with internal and external teams to ensure effective management and maintenance of solutions. The individual in this role will stay current on the latest Microsoft Entra ID technologies and best practices to ensure compliance with security and regulatory standards. This role supports the continuation of migration efforts to cloud-based applications and services, revamping network infrastructure, and reviewing resources allocated to Microsoft Entra ID cloud solutions.</p><p><br></p><p><br></p>
<p><strong>Solutions Engineer – Salesforce Marketing Cloud</strong></p><p>We are seeking a <strong>Solutions Engineer</strong> to design, develop, and optimize Salesforce Marketing Cloud solutions as part of a broader Martech ecosystem. In this role, you’ll deliver enterprise-scale integrations, custom components, and data workflows that enable personalized customer engagement and support revenue growth.</p><p><strong>Key Responsibilities</strong></p><ul><li>Configure and enhance Marketing Cloud features (Email Studio, Automation Studio, Mobile Studio, Journey Builder, etc.) to support complex business needs.</li><li>Collaborate with stakeholders to gather requirements and translate them into scalable technical solutions.</li><li>Build and support custom components, integrations, and automations across the marketing technology stack.</li><li>Establish best practices for development, QA, deployment, and documentation.</li><li>Provide technical leadership for innovative marketing initiatives.</li></ul><p><br></p><p>For immediate consideration, direct message Reid Gormly on LinkedIN and Apply Now!</p><p><br></p>
