We are looking for a dedicated Help Desk Analyst I to provide technical support for a diverse and extensive client base. This is an overnight, fully remote position designed for professionals based in McLean, Virginia. As a long-term contract opportunity, this role is ideal for individuals seeking stability while delivering high-quality support services.<br><br>Responsibilities:<br>• Deliver prompt and effective technical assistance to end-users, addressing issues related to Windows 10 and Office applications.<br>• Manage and resolve service desk tickets, ensuring timely and accurate solutions.<br>• Administer Active Directory accounts, including setup, maintenance, and troubleshooting.<br>• Perform fundamental troubleshooting for database systems and related software.<br>• Provide guidance and solutions for a variety of technical challenges, ensuring client satisfaction.<br>• Monitor and maintain system performance to proactively identify and address potential issues.<br>• Collaborate with team members to ensure seamless support across multiple clients.<br>• Document resolutions and maintain records of technical incidents for future reference.<br>• Stay updated on emerging technologies and tools to improve support services.<br>• Utilize remote tools effectively to diagnose and resolve user issues.
<p>We are looking for a skilled Help Desk Analyst II to join our team in Jacksonville, Florida. In this Contract-to-permanent position, you will play a pivotal role in delivering advanced technical support, managing IT systems, and enhancing overall user experience. This opportunity is ideal for professionals with a strong background in IT support and a passion for problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Provide high-level technical support by resolving complex hardware, software, networking, and system-related issues.</p><p>• Manage and monitor help desk systems, ensuring timely resolution of tickets and escalating only when necessary.</p><p>• Assist in the administration and maintenance of Microsoft environments, including Active Directory, Office 365, Group Policy, and Intune.</p><p>• Oversee computer provisioning, lifecycle management, and IT inventory tracking to ensure compliance with organizational standards.</p><p>• Develop and update documentation for IT procedures, security protocols, and training materials.</p><p>• Facilitate employee onboarding and deliver user training to ensure seamless integration into IT systems.</p><p>• Collaborate with IT leadership to implement infrastructure upgrades, cloud initiatives, and enhanced security measures.</p><p>• Monitor and maintain IT systems to optimize performance and ensure security.</p><p>• Contribute innovative ideas to improve IT workflows, automation, and user satisfaction.</p>
We are looking for a dedicated Help Desk Analyst II to join our team in Sacramento, California. This is a long-term contract opportunity where you will provide technical support and troubleshooting assistance for a variety of IT systems and tools. In this role, you will work in a secure environment, ensuring the seamless operation of virtual desktops and other essential technologies.<br><br>Responsibilities:<br>• Provide technical support for virtual desktop environments, including Citrix-based systems and related applications.<br>• Troubleshoot and resolve issues with Wyse thin clients, HP printers, and Fujitsu 7160 scanners.<br>• Manage and respond to IT service tickets using the Epicor ticketing system, with training provided if necessary.<br>• Maintain adherence to safety protocols, including wearing masks and gloves, and sanitizing workspaces as required.<br>• Deliver support for Microsoft Windows 10 PCs and workstations, ensuring optimal performance.<br>• Assist with the setup and maintenance of court-specific applications, with training provided to enhance efficiency.<br>• Collaborate with team members to address IT-related concerns and improve overall system functionality.<br>• Provide excellent customer service to end users, ensuring timely and effective resolution of technical issues.<br>• Monitor and manage IT call center operations during regular business hours, Monday through Friday, excluding holidays.
<p>We are looking for a detail-oriented Help Desk Analyst to join one of our clients IT hardware team in LaVergne, Tennessee. In this role, you will provide technical support and maintenance for laptops, printers, and associated devices, ensuring seamless operation of software applications and network systems. This position requires hands-on troubleshooting, system administration, and proactive problem-solving to support end users effectively.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for laptops, printers, barcode scanners, and related hardware, including configuration, repair, and preventative maintenance.</p><p>• Administer and troubleshoot Windows operating systems across workstation platforms, ensuring optimal performance.</p><p>• Add new systems to the network and domain, and set file and folder permissions as required.</p><p>• Install, configure, and update software applications, patches, and user workstations.</p><p>• Diagnose and resolve connectivity, hardware, and software issues affecting end-user devices and network systems.</p><p>• Assist users with operational guidance for standard and specialized software applications.</p><p>• Document processes, procedures, and troubleshooting steps to maintain clear records.</p><p>• Collaborate with the Systems Administrator to address network and server issues as needed.</p><p>• Manage cabling projects, including installation of Ethernet and serial connections.</p><p>• Install and troubleshoot issues with printers, particularly LaserJet and Zebra models.</p>
<p>We are looking for a detail-oriented Help Desk Analyst II to join our team. In this long-term contract position, you will play a key role in providing technical support to ensure smooth operations across hardware, software, network, and audiovisual systems. This role focuses on resolving technical issues, assisting end-users, and maintaining a high standard of IT services.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical issues related to hardware, software, and network systems, ensuring optimal system performance.</p><p>• Deliver both desktop and remote support for Windows operating systems, Office365 applications, Active Directory, and enterprise software.</p><p>• Install, configure, and maintain computers, peripherals, and audiovisual equipment, including Crestron, Zoom, and Microsoft Teams systems.</p><p>• Manage and troubleshoot video conferencing platforms to ensure seamless operation for meetings and events.</p><p>• Perform basic system administration tasks, including user account setup and managing permissions.</p><p>• Assist with network troubleshooting, including device configurations and addressing security concerns.</p><p>• Develop and update IT documentation, including training materials and knowledge base articles.</p><p>• Collaborate with external vendors and escalate complex technical issues when necessary.</p>
We are looking for a skilled Logistics Data Analyst to join our team in Hillside, New Jersey. In this Contract-to-permanent position, you will play a key role in analyzing logistics data, creating actionable insights, and driving process improvements to optimize operations. Ideal candidates are analytical thinkers with expertise in data management tools and a passion for enhancing logistics efficiency.<br><br>Responsibilities:<br>• Collect, clean, and analyze logistics data from multiple sources to uncover trends and areas for improvement.<br>• Develop and maintain dashboards, reports, and presentations to effectively communicate findings to stakeholders.<br>• Implement strategies to enhance logistics processes and efficiency based on data-driven insights.<br>• Define and monitor key performance indicators (KPIs) to measure operational success.<br>• Collaborate with teams across logistics, finance, and IT to support informed decision-making.<br>• Utilize forecasting techniques to predict logistics trends and support strategic planning, including container budgeting based on units.<br>• Manage and optimize databases to ensure data integrity and accessibility.<br>• Perform ad-hoc analyses to address specific projects and initiatives.<br>• Consolidate historical cost and rate information into an organized database for reference.
<p><em>The salary range for this position is $100,000-$105,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>You know what’s awesome? PTO. You know what else is awesome? A high-paying job that respects your work-life balance so you can enjoy your PTO. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. </p><p><br></p><p><strong>Essential Duties and Responsibilities:</strong></p><p>The ideal candidate will leverage their analytical expertise and retail knowledge to provide actionable insights, manage financial reporting, and support business decision-making. This role requires a strong understanding of retail operations, financial planning, and accounting principles used in the retail industry.</p><ul><li>Complete various reports for accounting; itemize transactions on various reports into spreadsheets.</li><li>Conduct variance analysis on retail performance, identifying trends and opportunities for improvement.</li><li>Analyze sales, margins, and inventory to provide insights that drive profitability</li><li>Assist in preparing annual budgets and financial forecasts, aligning with retail goals.</li><li>Monitor retail department budgets to ensure adherence and highlight variances</li><li>Prepare accurate and timely financial statements, including balance sheets, income statements, and cash flow statements.</li><li>Manage general ledger accounting and ensure compliance with GAAP</li><li>Reconcile accounts related to retail operations, including inventory and accounts payable.</li><li>Track and analyze key retail metrics such as inventory turnover, foot traffic, and basket size.</li><li>Utilize retail POS systems to extract and analyze data.</li><li>Identify and implement opportunities to streamline accounting and reporting processes.</li><li>Enhance retail reporting systems to improve data visibility for stakeholders</li><li>Accounts Receivable:</li><li> - Process and reconcile all customer invoices and payments.</li><li> - Research and resolve customer billing inquiries and disputes.</li><li> - Maintain accurate customer account records.</li><li> - Prepare and analyze monthly accounts receivable aging reports.</li><li> - Assist in the collection of outstanding debts.</li><li>Accounts Payable:</li><li> - Process and reconcile vendor invoices and payments.</li><li> - Maintain accurate vendor records.</li><li> - Prepare and analyze monthly accounts payable reports.</li><li> - Research and resolve vendor payment discrepancies.</li><li> - Assist with vendor relations.</li><li>Sales Tax:</li><li> - Prepare and file monthly/quarterly sales tax returns accurately and on time.</li><li> - Maintain accurate sales tax records and reconciliations.</li><li> - Research and stay updated on sales tax laws and regulations.</li><li> - Assist with audits and tax examinations.</li><li>Developing spreadsheet.</li></ul><p><br></p>
We are looking for an experienced Financial Analyst with 3-6 years of relevant expertise to join our team on a long-term contract basis in Jersey City, New Jersey. This position offers the opportunity to collaborate with cross-functional teams and apply financial principles to drive insightful analysis and reporting. The ideal candidate will play a key role in supporting fund services and corporate finance operations.<br><br>Responsibilities:<br>• Conduct detailed financial analysis to prepare and evaluate financial statements and operational reports.<br>• Maintain and update accurate data records within internal databases.<br>• Generate and present detailed reports based on data trends and financial performance.<br>• Collaborate with fund services team leads and corporate finance partners to align on financial strategies.<br>• Execute ad hoc financial tasks and analysis as required to support business objectives.<br>• Partner with technology teams to ensure seamless integration of financial systems and tools.<br>• Apply principles of finance to assess and improve operational efficiencies.<br>• Support securities and exchange-related financial operations and compliance requirements.<br>• Identify opportunities for process improvement within financial reporting and analysis.
<p>We are looking for a skilled Billing Specialist to join a dynamic and detail-oriented services team in Minneapolis, Minnesota. This role is ideal for individuals with a background in accounts receivable and billing processes who are eager to contribute to a stable and growing organization. The position offers flexibility with remote work options three days per week and includes a competitive benefits package.</p><p><br></p><p>Responsibilities:</p><p>• Manage billing activities to ensure timely and accurate invoicing for clients.</p><p>• Perform accounts receivable functions, including tracking, reporting, and resolving discrepancies.</p><p>• Utilize financial software, such as Aderant and Costpoint, to process invoices and maintain records.</p><p>• Communicate with customers to address inquiries or issues related to billing and payments.</p><p>• Collaborate with internal teams to streamline billing processes and improve efficiency.</p><p>• Monitor account balances and follow up on overdue payments to ensure timely collection.</p><p>• Export and analyze customer service data to support billing operations.</p><p>• Generate regular financial reports to provide insights on billing and accounts receivable performance.</p><p>• Assist with implementing improvements to billing systems and workflows.</p><p>• Ensure compliance with company policies and industry standards in all billing activities.</p>
<p>We are looking for a Senior Commercial Credit Analyst specializing in Commercial Real Estate (CRE) to join our clients firm in the Twin Cities. In this role, you will be responsible for evaluating and making decisions on lending opportunities, balancing risk with growth objectives, and ensuring adherence to the bank’s lending standards. This position requires a strong financial acumen and the ability to collaborate effectively with relationship managers and other internal teams to support portfolio management and credit monitoring.</p><p><br></p><p>Responsibilities:</p><p>• Conduct thorough underwriting and credit analysis for commercial real estate loan applications to assess risk and ensure compliance with lending standards.</p><p>• Make credit decisions within assigned authority levels, ensuring appropriate asset quality ratings and loan structures.</p><p>• Collaborate with relationship managers and treasury management partners to deliver credit expertise and support lending opportunities.</p><p>• Monitor the existing loan portfolio, identifying risks and taking necessary actions to maintain asset quality.</p><p>• Perform detailed financial analysis, gaining a deep understanding of credit risks associated with various industries.</p><p>• Ensure all lending activities align with bank policies, guidelines, and regulatory requirements.</p><p>• Contribute to the bank’s growth goals by supporting high-quality lending decisions and maintaining strong portfolio performance.</p><p>• Provide consistent and accurate credit monitoring to uphold the bank’s financial standards and objectives.</p><p>• Achieve production expectations while maintaining a high level of work quality and accuracy.</p><p>• Support the overall financial success of the bank by meeting targets for credit quality and asset management.</p>
We are looking for a skilled IT Service Desk Analyst - Tier II to join our team in West Valley City, Utah. In this Contract-to-Permanent role, you will provide comprehensive support for end users, troubleshoot technical issues, and contribute to IT projects that enhance system functionality and efficiency. This position is ideal for someone with a strong technical background who thrives in a collaborative, fast-paced environment.<br><br>Responsibilities:<br>• Deliver second-tier technical support to internal users, resolving issues related to hardware, software, and network connectivity.<br>• Administer and troubleshoot Active Directory and Azure Active Directory environments, ensuring optimal performance.<br>• Manage and track all support requests through a ticketing system, prioritizing and escalating critical issues as needed.<br>• Configure and maintain Windows operating systems, ensuring proper settings and functionality.<br>• Provide support for mobile devices, including Android, iOS, and Windows Mobile, ensuring seamless connectivity and configuration.<br>• Collaborate with IT teams to document processes, configurations, and functional requirements for system improvements.<br>• Assist in implementing IT projects and strategic initiatives, contributing technical expertise and practical solutions.<br>• Perform hardware troubleshooting and imaging of devices, ensuring proper setup and deployment.<br>• Apply basic networking principles, including TCP/IP protocol suite, to resolve connectivity issues.<br>• Communicate effectively with team members and stakeholders to ensure timely resolution of technical challenges.
<p><strong>Michelle Espejo with Robert Half Financial Services</strong> is recruiting for a <strong>Valuation Analyst </strong>at a <strong>Top Venture Capital firm</strong>. This is a full-time permanent role based in <strong>Menlo Park</strong> with a <strong>Hybrid</strong> schedule.</p><p> </p><p>This firm has a strong track record of backing founders who build industry-shaping companies. From startup to IPO, this firm has helped turn bold ideas into lasting businesses and now you can be part of the team driving that impact.</p><p> </p><p>This role offers the best of both worlds: hands-on finance work at the core of venture investing, plus mentorship, career growth, and a values-driven culture. Along with competitive pay, you’ll enjoy standout perks like performance bonuses, phantom carry, full family health coverage, retirement matching, unlimited PTO, and a collaborative, supportive environment.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Lead quarterly portfolio valuations (ASC 820) and present insights to auditors, committees, and partners.</li><li>Support quarterly/annual closes, statements, and audit deliverables.</li><li>Mentor junior team members and respond to LP inquiries.</li><li>Contribute to projects across the finance function.</li></ul><p> </p><p><strong>*Contact <u>Michelle Espejo via LinkedIn or email</u> for additional info and immediate consideration. </strong></p>
<p><strong><u>Responsibilities:</u></strong></p><ul><li>Act as a liaison between business stakeholders and technical teams to ensure alignment on business needs and system capabilities.</li><li>Lead and facilitate requirements-gathering sessions with stakeholders.</li><li>Translate business requirements into detailed functional and non-functional specifications.</li><li>Develop and maintain business requirement documents, process flows, and use cases.</li><li>Support Agile ceremonies including sprint planning, backlog grooming, and retrospectives.</li><li>Create and manage Jira stories and tasks, ensuring traceability to business objectives.</li><li>Conduct gap analysis and impact assessments for proposed changes.</li><li>Collaborate with QA teams to define test plans and support UAT activities.</li><li>Analyze and document system integrations within the insurance ecosystem.</li><li>Monitor and evaluate implemented solutions to ensure they meet business needs.</li><li>Provide post-implementation support and continuous improvement recommendations.</li><li>Mentor junior analysts and contribute to best practices in business analysis.</li></ul><p><br></p>
Professional Qualifications:<br>• 5+ years experience in IT as a Technical Business analyst/system analyst and created functional requirements for complex projects within the Insurance P& C domain.<br>• Good understanding of the underwriting process includes the policy lifecycle, coverages, endorsements, forms, rating, etc.<br>• Experience in working in Underwriting and Claims applications.<br>• Experience in data integration and data quality projects.<br>• Ability to work with technical teams (developers, architects, QA, infrastructure), business users and software vendors to document requirements on time<br>• Excellent understanding of how technology impacts the business.<br>• Excellent team player with a proven background of individual contribution.<br><br>Preferred Technical Skills:<br>• Insurance Policy Administration System experience (Duck Creek, Guidewire, etc.)<br>• Understanding of XML and/or JSON languages is a plus<br>• Strong SQL skills to query SQL databases
<p>We are looking for an experienced Operations Analyst to join our client's team in the Horsham, Pennsylvania area. This role offers an exciting opportunity to contribute to the administration, compliance, and overall success of retirement plans, including 401(k), profit-sharing, and defined benefit pension plans. If you thrive in a collaborative environment and enjoy providing exceptional service to clients, this position is ideal for you.</p><p><br></p><p>Responsibilities:</p><p>• Perform comprehensive compliance and administration services for various defined contribution plans, including 401(k), profit-sharing, and money purchase pension plans.</p><p>• Reconcile asset and trust accounts to ensure accurate financial reporting.</p><p>• Conduct compliance and nondiscrimination testing, including coverage, top-heavy, and 415 limits.</p><p>• Manage employee census data reconciliation and calculate contributions and allocations, including employer match and safe harbor.</p><p>• Prepare detailed valuation and compliance reports for plan sponsors.</p><p>• Complete governmental filings such as Forms 5500, 8955-SSA, and 1099-R.</p><p>• Address and correct compliance violations using appropriate correction methods.</p><p>• Provide audit support for large plan filers and assist with plan conversions and special projects.</p><p>• Consult with clients on plan design options and compliance matters to meet their retirement goals.</p><p>• Collaborate with colleagues, recordkeepers, and other professionals to ensure client satisfaction and success.</p>
<p><strong>Summary:</strong></p><p>This role is crucial for ensuring the timely delivery of high-quality risk assessment reports, directly impacting revenue goals. The QAM will be responsible for overseeing all QA activities, maintaining excellence in report quality, and upholding Alexander & Schmidt’s Service Standards and Guidelines.</p><p> </p><p><strong>Key Responsibilities:</strong></p><p>● Lead and manage the Quality Assurance Department, including hiring, evaluating, and supporting Quality Assurance Account Managers and Independent Contractors.</p><p>● Develop, implement, and maintain quality standards, processes, and improvement strategies.</p><p>● Collaborate with various departments to ensure consistent adherence to quality standards across the organization.</p><p>● Monitor and analyze quality performance, providing regular reports on key metrics.</p><p>● Proactively identify and resolve client concerns and quality issues.</p><p>● Provide training and support to the QA team members and field representatives to ensure competency and proficiency.</p><p>● Utilize (inspection management system) and other relevant software for efficient workflow management and reporting.</p>
<p>We are looking for a skilled Management Analyst to join our team in Richmond, California. This long-term contract position requires a proactive individual with strong administrative and organizational skills to support various operational tasks. The role offers a hybrid work environment and flexible scheduling, making it an excellent opportunity for candidates seeking to contribute to the healthcare sector.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and manage schedules, including setting appointments and maintaining meeting calendars.</p><p>• Handle inbound and outbound calls professionally, providing excellent customer service and resolving inquiries.</p><p>• Prepare detailed meeting minutes and distribute them to relevant stakeholders.</p><p>• Process and complete expense reports with accuracy and attention to detail.</p><p>• Organize and maintain records, ensuring data entry tasks are performed efficiently.</p><p>• Provide guidance on federal leave policies (FMLA, Paid parental leave, LWOP, payroll discrepancies</p><p>• Manage and track operating budgets exceeding $100K</p><p>• Assist with training coordination </p><p>• Act as liaison to HR management and participate in supporting with onboarding, benefits coordination and compliance documentation</p><p>• Manage email correspondence, responding promptly and effectively to internal and external communications.</p><p>• Utilize Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, to create and edit documents, presentations, and reports.</p><p>• Support project management activities by assisting with administrative tasks and tracking progress.</p><p>• Provide assistance during weekly meetings, ensuring all necessary arrangements and documentation are completed.</p><p>• Collaborate with team members to streamline administrative processes and improve workflow efficiency.</p><p>• Liaison between staff and facilities management in regard to laboratory and office space needs </p><p>• Subject expert regarding conference travel and conference approval procedures </p><p><br></p><p>If you are interested, please apply today and call us at (510) 470-7450</p><p><br></p>
We are looking for an experienced Business Analyst IV to join our team in Sun Prairie, Wisconsin. This long-term contract position offers an exciting opportunity to collaborate with business and IT leadership, driving key projects and delivering impactful solutions. The ideal candidate will excel in bridging technical and business needs while contributing to strategic priorities.<br><br>Responsibilities:<br>• Facilitate requirements gathering sessions with stakeholders to identify business needs and translate them into actionable plans.<br>• Lead the implementation of functional and technical solutions, ensuring alignment with organizational goals.<br>• Collaborate closely with project managers and product owners to deliver high-quality project outcomes.<br>• Develop detailed process documentation and perform analysis to enhance operational efficiency.<br>• Serve as a liaison between business teams and IT, fostering clear communication and understanding.<br>• Manage stakeholder expectations and provide regular updates on project progress.<br>• Analyze and map existing processes and procedures to identify areas for improvement.<br>• Oversee defect management and resolution efforts, ensuring timely and effective solutions.<br>• Drive integration and end-to-end solutions, including policy administration systems.<br>• Work with external web development vendors and internal teams to ensure seamless project execution.
We are looking for an experienced Business Analyst to join our team in Fort Washington, Pennsylvania. This role involves serving as a critical link between business stakeholders and IT teams to ensure seamless communication and effective solutions. As part of a long-term contract, you will analyze business processes, gather requirements, and contribute to the design and implementation of systems that enhance organizational efficiency.<br><br>Responsibilities:<br>• Act as a liaison between business units and IT teams, ensuring clear communication and alignment on project goals.<br>• Facilitate requirements gathering sessions to identify system needs and propose effective solutions.<br>• Create detailed project documentation, including business requirements, functional designs, and user stories.<br>• Collaborate with developers and QA teams to support the design, development, and testing of system enhancements.<br>• Analyze current business processes and recommend improvements or new system functionalities.<br>• Assist in sprint planning within an agile framework, including the creation of acceptance criteria and testing support.<br>• Coordinate project tasks and ensure timely completion to meet deadlines.<br>• Conduct user experience analysis to identify areas for system optimization and improved functionality.<br>• Provide ongoing support for software implementation and enhancement initiatives.<br>• Manage small project teams and contribute to the overall project success.
We are looking for a skilled Business Analyst to join our team on a contract basis in Libertyville, Illinois. In this role, you will work closely with stakeholders to gather requirements, develop a comprehensive product backlog, and contribute to the early-stage planning of a new initiative. This is a short-term, three-month opportunity, ideal for candidates with strong communication skills and expertise in requirements gathering.<br><br>Responsibilities:<br>• Collaborate with stakeholders to identify and document business requirements for the project.<br>• Build and maintain a detailed product backlog to support project objectives.<br>• Partner with product managers, technical leads, and designers to align on project priorities and timelines.<br>• Facilitate discussions with subject matter experts to ensure accurate and thorough requirements gathering.<br>• Review project artifacts and provide guidance to ensure alignment with business goals.<br>• Conduct demonstrations of new features and prepare clear documentation for updates and implementations.<br>• Monitor project risks and issues, ensuring open communication across all teams.<br>• Support the implementation process by coordinating with developers and quality assurance teams.
<p>A large academic institution is seeking a proactive and strategic <strong>Business Process Analyst</strong> to evaluate, optimize, and support business operations related to its <strong>Salesforce Service Cloud</strong> platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.</p><p>This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud</li><li>Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements</li><li>Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation</li><li>Support the configuration and optimization of Service Cloud agents, case routing, and automation processes</li><li>Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations</li><li>Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools</li><li>Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements</li><li>Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments</li><li>Support the broader implementation of Salesforce Service Cloud across academic and administrative units</li></ul><p><br></p>
<p><strong>Business Analyst, eCommerce</strong></p><p>El Segundo, 3x onsite per week</p><p>$100K - $125K + benefits</p><p>We are looking for a skilled Business Analyst to join our team in El Segundo, California. This role focuses on enhancing ecommerce operations by collaborating with stakeholders, gathering requirements, and delivering effective solutions. The ideal candidate will bring expertise in ecommerce platforms and a strong ability to bridge the gap between technical teams and business needs.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with business stakeholders to gather and analyze requirements for ecommerce projects.</p><p>• Document detailed business processes, functional specifications, and project scope to ensure alignment with organizational goals.</p><p>• Manage and track project tickets using tools like JIRA and Confluence, ensuring timely resolution.</p><p>• Work closely with engineering teams to translate business requirements into technical solutions.</p><p>• Perform gap analyses to identify areas for improvement within ecommerce systems.</p><p>• Lead Agile Scrum sessions to facilitate communication and progress tracking across teams.</p><p>• Contribute to the implementation and optimization of platforms such as Salesforce Commerce Cloud, Shopify, Magento, or similar systems.</p><p>• Provide insights and recommendations to enhance ecommerce functionality and user experience.</p><p>• Stay up-to-date with industry trends in retail and ecommerce to inform strategic decisions.</p><p>• Ensure project deliverables align with business objectives and timelines.</p>
We are looking for a skilled Lead Analyst to oversee ERP workstream activities and provide critical support in project management, coordination, and training readiness. This long-term contract position is based in Sherman, Illinois, and offers the opportunity to collaborate with multiple teams and stakeholders to ensure the success of organizational initiatives. The ideal candidate will have a proactive approach, strong communication skills, and hands-on ERP experience, enabling them to drive effective solutions and streamline processes.<br><br>Responsibilities:<br>• Coordinate cross-workstream activities to ensure seamless communication and operational efficiency.<br>• Develop, test, and refine training materials tailored to organizational needs.<br>• Create and manage training exercises that align with program goals and readiness requirements.<br>• Act as a central liaison between internal teams, suppliers, and external stakeholders.<br>• Monitor and track change management processes to ensure alignment with project objectives.<br>• Provide logistical support for program activities, including scheduling and calendar management.<br>• Troubleshoot and resolve issues related to ERP workstream operations.<br>• Organize and lead presentations to communicate updates and progress to stakeholders.<br>• Collaborate with suppliers to streamline processes and enhance communication flow.<br>• Support onboarding efforts and ensure readiness tracking for upcoming initiatives.
<p> Job Description: </p><p>We are seeking a highly skilled highly motivated team-oriented and customer-focused Senior Business Analyst to join our team for a large-scale enterprise-wide modernization project. The successful candidate will play a critical role in analyzing business processes identifying requirements and ensuring the successful integration of a new SaaS-based system with various other systems and applications. </p><p><br></p><p>This is a long-term contract opportunity based in Southern California and will be onsite 4 days per week.</p><p><br></p><p> Daily Tasks Performed: </p><p> Key Responsibilities: </p><p> - Collaborate with cross-functional teams and vendors to gather and document business requirements. </p><p> - Analyze and map current business processes and workflows. </p><p> - Develop detailed business and functional requirements documents. </p><p> - Facilitate workshops and meetings to elicit requirements and validate solutions. </p><p> - Work closely with all teams e.g. Business IT vendors infrastructure and reporting and analytics teams to ensure technical solutions align with business needs. </p><p> - Assist in the development of test plans and participate in testing activities. </p><p> - Provide ongoing support and training to business users. </p><p> - Ensure compliance with industry standards and best practices. </p><p> - Help with prioritizing requirements to determine the scope of the project. </p><p> - Help with refining and solidifying the business case. </p><p> - Help with assessing risks and solidifying business benefits. </p><p><br></p><p><br></p><p><br></p>
<p>Robert Half is seeking an experienced <strong>Contract Accounting Professional</strong> to assist one of our clients in <strong>Sarasota, FL</strong> as they transition from <strong>QuickBooks</strong> to <strong>Foundation Software</strong>. This critical project will require an accounting expert who is comfortable with ERP (Enterprise Resource Planning) transitions and has experience in software implementation within a construction or project-based accounting environment. If you are detail-oriented, technically proficient, and excited to contribute to a software migration process, this role is a great fit!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Collaborate with client stakeholders to support the transition from <strong>QuickBooks</strong> to <strong>Foundation Software</strong>, ensuring accurate migration of financial data.</li><li>Audit, clean, and reconcile legacy data to ensure a seamless integration into Foundation.</li><li>Assist in configuring Foundation to meet business needs, including customizing workflows and mapping relevant accounts.</li><li>Provide accounting expertise during the implementation, ensuring ongoing compliance with <strong>GAAP</strong> standards and internal controls.</li><li>Handle general ledger activities, including journal entries and bank reconciliations during the software migration process.</li><li>Support accounts payable (AP), accounts receivable (AR), and payroll system alignment to the newly implemented software.</li><li>Test and validate data migration accuracy by troubleshooting discrepancies and performing system reconciliations.</li><li>Train the client’s accounting team on using Foundation, including new features and reporting processes.</li><li>Prepare summary reports post-implementation to outline data integrity checks, system performance, and recommendations.</li></ul><p>If you are interested in this role, please apply directly to this posting then call our office at 727-576-7717.</p>
