<p><strong>Job Title: </strong>Patient Service Representative (Contract-to-Permanent Opportunity)</p><p><strong>Location: </strong>Radnor, PA</p><p><strong>Schedule: </strong>35-40 hours per week (shifts vary between 6:45 AM – 6:15 PM)</p><p><strong>Contract Length: </strong>Minimum of 12 weeks, with potential for extension or permanent placement</p><p><br></p><p><strong>Job Summary:</strong></p><p>A well-established healthcare provider in Yardley is seeking a Patient Service Representative for a contract-to-permanent opportunity. This role is essential in ensuring smooth and professional Front-end support for patients seeking therapy services. The ideal candidate will have a strong administrative background and excellent communication skills, with an interest or experience in healthcare.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer and triage a high volume of incoming phone calls in a timely and professional manner</li><li>Schedule patient appointments and ensure efficient calendar management</li><li>Verify, secure, and maintain both initial and ongoing health insurance coverage for patients</li><li>Educate patients on insurance benefits and provide accurate information regarding coverage for therapy services</li><li>Document and update patient information accurately in internal systems</li><li>Collaborate with clinical and administrative teams to ensure a seamless patient experience.</li></ul>
<p>Are you passionate about delivering top-tier service in a virtual healthcare setting? We are currently seeking a <strong>Remote Patient Service Representative</strong> for a dynamic 4-month temp-to-hire opportunity. This <strong>Remote Patient Service Representative</strong> role offers a competitive pay rate of $19.50 per hour and the flexibility of working remotely.</p><p><br></p><p><strong>Position Highlights:</strong></p><ul><li><strong>Remote work – </strong>California, Texas, and Illinois residents not eligible</li><li><strong>Pay: </strong>$19.50 per hour</li><li><strong>Hours: </strong>Training (first 6-weeks) Monday – Friday 10:00 AM – 6:30 PM CST and standard hours 10:30 AM – 7:00 PM CST<strong> </strong></li><li><strong>Duration: </strong>4 months with potential for temp-to-hire</li></ul><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Deliver exceptional service to patients and internal teams in a remote call center environment</li><li>Handle a high volume of back-to-back calls efficiently and professionally</li><li>Meet performance goals related to satisfaction, quality, and attendance</li><li>Use dual monitors to manage data entry, live calls, and various resources</li><li>Assist with documentation, claims processing, and insurance benefits</li><li>Maintain confidentiality while handling sensitive patient data</li><li>Provide support for Telehealth and other administrative functions</li></ul><p><br></p>
We are looking for a dedicated Patient Service Representative to join our team on a contract basis in Clayton, North Carolina. In this role, you will play a vital part in ensuring a seamless experience for patients by managing scheduling, registration, and addressing inquiries with professionalism. This is an excellent opportunity to contribute to a healthcare environment where patient care and satisfaction are the top priorities.<br><br>Responsibilities:<br>• Coordinate patient scheduling to optimize appointment availability and minimize wait times.<br>• Assist patients with inquiries, providing clear and compassionate communication to address their needs.<br>• Handle patient registration, ensuring accurate entry of personal and medical information into the system.<br>• Deliver exceptional customer service in a call center environment, responding to calls promptly and effectively.<br>• Support patients in navigating healthcare processes, including appointments and services.<br>• Maintain confidentiality and adhere to all healthcare regulations and standards.<br>• Work collaboratively with medical and administrative staff to ensure a positive patient experience.<br>• Troubleshoot scheduling conflicts and resolve issues with efficiency and care.<br>• Provide patients with information about available services, appointments, and follow-up procedures.
<p>Are you passionate about delivering top-tier service in a virtual healthcare setting? We are currently seeking a <strong>Remote Bilingual Patient Service Representative</strong> for a dynamic 4-month temp-to-hire opportunity. This <strong>Patient Service Representative</strong> role offers a competitive pay rate of <strong>$19.50</strong> per hour and the flexibility of working remotely.</p><p><br></p><p><strong>Position Highlights:</strong></p><ul><li><strong>Remote work – </strong>California, Texas, and Illinois residents not eligible</li><li><strong>Pay: </strong>$19.50 per hour</li><li><strong>Hours: </strong>Training (first 6-weeks) Monday – Friday 10:00 AM – 6:30 PM CST and standard hours 10:30 AM – 7:00 PM CST<strong> </strong></li><li><strong>Duration: </strong>4 months with potential for temp-to-hire</li></ul><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Deliver exceptional service to patients and internal teams in a remote call center environment</li><li>Handle a high volume of back-to-back calls efficiently and professionally</li><li>Meet performance goals related to satisfaction, quality, and attendance</li><li>Use dual monitors to manage data entry, live calls, and various resources</li><li>Assist with documentation, claims processing, and insurance benefits</li><li>Maintain confidentiality while handling sensitive patient data</li><li>Provide support for Telehealth and other administrative functions</li></ul><p><br></p>
<p><br></p><p>We are seeking a friendly and organized Medical Receptionist to join our healthcare team. In this role, you will be responsible for front-office tasks, including greeting patients, scheduling appointments, managing phone calls, and coordinating essential administrative duties. The ideal candidate will excel in customer service and have experience with electronic medical record (EMR) systems such as Cerner or Epic. Exceptional communication and multitasking skills are a must.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Welcome patients and visitors with a professional demeanor</li><li>Answer phones, schedule appointments, and handle inquiries</li><li>Maintain patient records and ensure accuracy in data entry using EMR systems</li><li>Provide support to medical staff and assist with office tasks as needed</li><li>Verify insurance information and assist with billing queries</li></ul>
About the Position This role is integral to creating a positive experience for patients by ensuring smooth registration, admission, and scheduling processes. As a Patient Access Representative, you will act as the first point of contact for patients, assisting them with inquiries, verifying information, and contributing to an efficient healthcare environment. <br> Key Responsibilities: Welcome and register patients in a friendly and detail oriented manner. Verify patient information, eligibility, and insurance coverage. Schedule appointments and coordinate changes as necessary. Provide support for patient admissions, including detailed record entry and verification. Communicate with healthcare providers to resolve scheduling and access issues. Manage patient inquiries related to billing, insurance, and services offered. Maintain accurate patient records and comply with data privacy regulations. Address patient concerns and escalate issues to appropriate departments as needed.
We are looking for a dedicated Customer Service Representative to join our team in Lewes, Delaware. In this Contract-to-Permanent position, you will play a vital role in ensuring seamless patient access and delivering exceptional customer service. Your responsibilities will include managing patient information, verifying compliance, and facilitating accurate medical record assignments.<br><br>Responsibilities:<br>• Assign accurate medical record numbers (MRNs) and ensure compliance with medical necessity and related regulations.<br>• Provide clear instructions to patients and collect essential insurance details to support smooth administrative processes.<br>• Handle physician orders efficiently and utilize overlay tools to maintain data accuracy.<br>• Conduct pre-registration of patient accounts, including outbound and inbound calls to gather demographic, insurance, and financial information.<br>• Inform patients about their financial liabilities, including payment plans, and process point-of-service collections.<br>• Manage past-due balances and offer payment options to ensure financial clarity for patients.<br>• Deliver excellent customer service, maintaining high performance standards as measured by Press Ganey.<br>• Collaborate with internal teams to ensure operational efficiency and resolve patient inquiries promptly.<br>• Utilize systems such as Allscripts and Epic EMR to manage patient data effectively.
We are looking for a dedicated Medical Customer Service Representative to join our team in Cordova, Tennessee. In this role, you will serve as the first point of contact for patients, providing exceptional support and addressing their inquiries with attention to detail. This is a long-term contract position offering the opportunity to make a meaningful impact in a healthcare environment.<br><br>Responsibilities:<br>• Respond to incoming calls from patients, addressing inquiries and resolving concerns in a timely and detail-oriented manner.<br>• Provide clear and accurate information about medical billing, appointments, and general procedures.<br>• Utilize basic medical terminology to communicate effectively with patients and healthcare professionals.<br>• Assist patients in navigating their billing statements and resolving payment-related issues.<br>• Maintain detailed and accurate records of patient interactions and follow-ups.<br>• Collaborate with internal teams to ensure seamless communication and patient satisfaction.<br>• Uphold a high level of customer service, ensuring every patient interaction is handled with care and empathy.<br>• Handle escalated calls with patience and attention to detail, ensuring concerns are resolved appropriately.
<p><strong>Join Our Dynamic Team as a Healthcare Customer Service Specialist!</strong></p><p>Are you passionate about delivering top-tier customer service and ready to make a difference in the lives of others? We're looking for enthusiastic and detail-oriented individuals to join our dynamic healthcare organization for a short term project. You’ll have the opportunity to work in a fast-paced, team-oriented environment while helping patients on their healthcare journey.</p><p><br></p><p><strong>Day-to-Day Adventures:</strong></p><ul><li>Be the scheduling superstar! Orchestrate appointments for multiple locations and providers while navigating scheduling protocols like a pro.</li><li>Deliver outstanding customer service to both patients and peers—your warmth and attention to detail will leave a lasting impression.</li><li>Tackle high volumes of inbound and outbound calls with speed and finesse. Your goal? Exceed expectations by meeting (or smashing!) goals set by leadership.</li><li>Uncover and anticipate the needs of your customers, offering tailored solutions and directing them to resources that make their experience seamless.</li><li>Shine as the go-to problem solver, directing calls to the right departments and ensuring accurate patient registrations.</li><li>Be a guiding star for patients and guests, pointing them toward the care and support they'll receive.</li><li>Work hand-in-hand with teammates and departments to continuously raise the bar for collaboration and success.</li><li>Stay ahead of the curve by actively engaging in team meetings while safeguarding patient confidentiality with the utmost respect and professionalism.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Minneapolis, Minnesota. This role offers the opportunity to make a difference in the healthcare industry by providing exceptional support and service to patients and customers. If you thrive in a fast-paced environment and have a passion for helping others, this position may be the perfect fit for you.<br><br>Responsibilities:<br>• Deliver outstanding customer service by addressing inquiries and resolving issues with professionalism and empathy.<br>• Maintain accurate and timely documentation of interactions with patients and clients using internal systems.<br>• Assist in scheduling appointments, processing authorizations, and managing claims to ensure seamless service delivery.<br>• Adhere to established performance standards, including metrics for accuracy, quality, and attendance.<br>• Provide support to colleagues and supervisors by handling paperwork and resolving patient-related concerns.<br>• Identify potential financial, medical, or legal risks during customer interactions and follow appropriate protocols.<br>• Translate verbal information into clear and concise written documentation according to company guidelines.<br>• Act as a patient advocate by exchanging complex and sensitive information to facilitate care and support.<br>• Utilize Microsoft Office Suite and other tools effectively to manage daily tasks and responsibilities.<br>• Ensure compliance with company policies and procedures while delivering services within established timeframes.
<p>The <em>Patient Access Representative</em> is essential in ensuring the smooth and accurate registration of all patient types. The <em>Patient Access Representative</em> gathers and verifies demographic and insurance information while providing exceptional customer service throughout the registration process. As a <em>Patient Access Representative</em>, you will contribute directly to patient satisfaction, operational efficiency, and regulatory compliance.</p><p><strong>Responsibilities:</strong></p><ul><li>Complete patient registration and admission processes in compliance with EMTALA regulations and organizational policies.</li><li>Accurately obtain and enter patient demographic, insurance, and eligibility information.</li><li>Collect and document co-pays, deductibles, and deposits from patients.</li><li>Obtain all required patient signatures on legal and registration-related documentation.</li><li>Scan all registration-related documents into the Electronic Document Management (EDM) system by the end of each shift.</li><li>Utilize verification tools such as HDX, payer websites, and Experian for insurance and demographic confirmation.</li><li>Prioritize registration tasks effectively during high-volume periods while maintaining service quality.</li><li>Collaborate with clinical and administrative staff by providing essential materials such as wristbands and facesheets in a timely manner.</li><li>Respond to notifications and crossovers from nursing staff in a prompt and accurate manner.</li><li>Distribute HIPAA-compliant Notices of Privacy Practices</li></ul>
<p>We are looking for a dedicated <strong>Associate Patient Care Coordinator</strong> to join our team in Mt. Pleasant, Pennsylvania. The <strong>Associate Patient Care Coordinator</strong> is a contract position within the healthcare sector, focusing on patient registration and coordination. The <strong>Associate Patient Care Coordinator</strong>, you will play a key part in ensuring a seamless patient experience by managing appointments, handling medical records, and addressing billing inquiries with attention to detail. This role has rotating 8-hour shifts covering</p><p><br></p><p>Responsibilities:</p><p>• Coordinate patient appointment scheduling using specialized software to ensure accuracy and efficiency.</p><p>• Manage pre-registration and registration processes, including obtaining required signatures and authorizations.</p><p>• Provide clear instructions for testing procedures to patients to facilitate smooth clinic operations.</p><p>• Respond promptly to patient inquiries regarding billing, insurance, and scheduling, ensuring satisfaction.</p><p>• Monitor and update patient records with accurate demographic and insurance information.</p><p>• Secure necessary referrals and authorizations to comply with insurance and medical guidelines.</p><p>• Communicate effectively with patients, staff, and management to address issues and recommend improvements.</p>
<p>We are looking for a dedicated <strong>Associate Patient Care Coordinator</strong> to join our team in Chandler, Arizona. The <strong>Associate Patient Care Coordinator</strong> contract position focuses on delivering exceptional customer service while guiding patients through the registration process in an Emergency Department setting. The <strong>Associate Patient Care Coordinator</strong> involves ensuring accurate patient information, addressing financial responsibilities, and providing clear explanations regarding hospital policies and patient rights.</p><p><br></p><p>Responsibilities:</p><p>• Accurately identify patients and collect comprehensive demographic information during the registration process.</p><p>• Verify insurance coverage, eligibility, and benefits to ensure proper reimbursement for services rendered.</p><p>• Assess patient financial obligations and collect payments as needed, adhering to organizational policies.</p><p>• Refer patients to the Patient Registration Specialist for financial counseling or clearance when necessary.</p><p>• Explain hospital policies, patient financial responsibilities, and rights to patients and their families.</p><p>• Maintain compliance with all procedures and policies related to patient registration and financial liability resolution.</p><p>• Serve as a reliable information source for patients by addressing inquiries and concerns professionally.</p><p>• Collaborate with team members to streamline the registration process and enhance the patient experience.</p><p>• Ensure all documentation is completed accurately and in a timely manner.</p><p>• Provide support in handling various administrative tasks within the Emergency Department.</p>
We are looking for a compassionate and detail-oriented Patient Care Coordinator to join our team in Richmond, Virginia. In this role, you will be the first point of contact for patients, ensuring a seamless and positive experience throughout their care journey. Your ability to coordinate schedules, manage financial information, and advocate for patients will be critical to the success of our practice.<br><br>Responsibilities:<br>• Greet patients with warmth and professionalism, creating a welcoming environment from the moment they arrive.<br>• Schedule and confirm appointments, adjusting plans as needed to accommodate patient needs and office priorities.<br>• Provide clear explanations to patients about treatments, procedures, and recommendations to promote understanding and trust.<br>• Collaborate with dental professionals to organize treatment plans and ensure follow-up appointments are properly arranged.<br>• Address patient questions or concerns, escalating issues when necessary to maintain satisfaction.<br>• Present detailed financial information to patients, including insurance coverage, out-of-pocket costs, and payment options.<br>• Submit and follow up on insurance claims to ensure timely processing and payments.<br>• Handle payment collections and maintain accurate financial records for all patient accounts.<br>• Keep patient records updated and secure, adhering to all confidentiality regulations and compliance standards.<br>• Act as a patient advocate, building strong relationships through empathy and attentive care.
We are looking for a Patient Care Coordinator to join our team on a contract basis in Phoenix, Arizona. In this role, you will handle patient registration and ensure accurate insurance verification and authorizations while providing exceptional customer service. This position is ideal for individuals with healthcare registration experience and strong knowledge of insurance processes.<br><br>Responsibilities:<br>• Register and pre-register patients, ensuring all required information is accurately captured.<br>• Verify insurance eligibility, benefits, and authorizations to confirm coverage.<br>• Review and validate patient demographics for accuracy and completeness.<br>• Collect co-payments, deductibles, and other patient liabilities with attention to detail.<br>• Provide clear explanations of hospital policies, patient financial obligations, and rights.<br>• Deliver outstanding customer service by addressing patient inquiries and concerns effectively.<br>• Utilize computer systems, including Microsoft Excel, to maintain and manage patient records.<br>• Schedule patient appointments and answer billing-related questions as needed.<br>• Ensure compliance with all organizational policies and healthcare regulations.
We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will provide support to both internal and external customers by delivering exceptional service and addressing their needs with professionalism. This is a long-term contract position, offering an opportunity to make a meaningful impact in the healthcare industry.<br><br>Responsibilities:<br>• Provide outstanding customer service by addressing inquiries and resolving issues in a timely and accurate manner.<br>• Maintain detailed and precise documentation of interactions and transactions to ensure compliance with company policies.<br>• Support patients by scheduling appointments, verifying authorizations, and assisting with claims or benefit-related questions.<br>• Identify and escalate sensitive or complex issues, such as financial, medical, or legal risks, following established protocols.<br>• Translate verbal communications into clear and concise written documentation as required.<br>• Collaborate with internal teams to ensure smooth operations and a positive customer experience.<br>• Assist in training new team members and supporting colleagues with administrative tasks when necessary.<br>• Monitor and meet performance metrics related to accuracy, quality, and attendance.<br>• Utilize various systems and tools, including Microsoft Office Suite, to efficiently manage tasks and resolve customer needs.<br>• Uphold the organization’s commitment to diversity, inclusion, and superior customer care.
<p>3rd Shift (Night Shift) Patient Access Specialist! 11:00pm-7:00am - Multiple Openings! </p><p><br></p><p>We are offering a contract to permanent employment opportunity for a Patient Access Specialist in Nashua, New Hampshire. In this role, you will be fundamental in providing quality services to patients by managing their admission processes and ensuring regulatory compliance within the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Ensure precise assignment of MRNs and carry out medical necessity and compliance checks.</p><p>• Efficiently handle incoming, outgoing, and inter-office calls via the telephone switchboard.</p><p>• Adhere to organizational policies while delivering exceptional customer service with compassion.</p><p>• Conduct pre-registration of patients' accounts prior to their visits, which may involve both inbound and outbound communication to gather demographic, insurance, and other patient information.</p><p>• Inform patients, guarantors, or legal guardians about general consent for treatment forms, obtain necessary signatures, and distribute patient education documents.</p><p>• Review responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support Point of Service Collections and billing processes.</p><p>• Use the Advance Beneficiary Notice (ABN) software to accurately screen medical necessity, inform Medicare patients of potential non-payment of tests, and distribute the ABN as needed.</p><p>• Utilize auditing and reporting systems for quality assurance to correct accounts, including those from other employees, departments, and facilities.</p><p>• Conduct account audits to ensure all forms are completed accurately and timely, meeting audit standards, and provide statistical data to Patient Access leadership.</p>
We are looking for a dedicated Medical Customer Service Representative to join our team in Roseville, California. In this role, you will play a vital part in ensuring positive patient interactions and supporting the efficiency of medical office operations. This is a long-term contract position, offering the opportunity to make a meaningful impact in a healthcare setting.<br><br>Responsibilities:<br>• Handle inbound and outbound patient calls, providing exceptional customer service and addressing inquiries with professionalism.<br>• Assist patients with scheduling appointments, verifying medical insurance, and managing billing inquiries.<br>• Utilize medical terminology to communicate effectively with patients and healthcare providers.<br>• Maintain accurate patient records and ensure they are updated in electronic practice management systems.<br>• Conduct reminder calls to patients regarding upcoming appointments and provide necessary information.<br>• Collaborate with medical staff to ensure smooth clinic operations and patient satisfaction.<br>• Operate standard office equipment, including computers, to perform administrative tasks efficiently.<br>• Uphold the clinic’s image by fostering positive relationships with patients and the community.<br>• Ensure compliance with organizational policies and procedures while delivering excellent service.<br>• Support the supervisor and team by reporting any operational issues or patient concerns.
<p>We are looking for a dedicated Patient Registration Specialist to join our team in Rochester, Michigan on second shift. This Contract-to-Permanent position offers an excellent opportunity for individuals with strong customer service abilities and accurate data-entry skills to contribute to a healthcare environment. The role will require flexibility in scheduling, including virtual training and rotating shifts, along with adherence to health and safety requirements.</p><p><br></p><p>Responsibilities:</p><p>• Perform patient registration for emergency room visits, inpatient admissions, and outpatient services.</p><p>• Assist patients in navigating technology and resolving any technical issues during the registration process.</p><p>• Verify and update patient information accurately to ensure seamless scheduling and insurance processing.</p><p>• Deliver exceptional customer service by addressing patient inquiries and concerns with attention to detail.</p><p>• Collaborate with other departments to ensure smooth operational workflows.</p><p>• Maintain compliance with organizational policies, including health screenings, COVID vaccination, and flu shot requirements.</p><p>• Adapt to varying shift schedules, including virtual training and midnight rotations.</p><p>• Support additional departmental tasks as needed to optimize patient care and administrative efficiency.</p>
<p>We are seeking a <strong>Patient Account Representative</strong> to join a fast-paced and collaborative Patient Financial Services (PFS) team. The <strong>Patient Account Representative</strong> is responsible for accurate and timely billing, collections, payment processing, and account resolution for patient accounts. The <strong>Patient Account Representative </strong>will work under close supervision to perform routine and repetitive duties, but must be detail-oriented and proactive in handling account discrepancies and payer communications.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Follow up on unpaid accounts through payer websites or phone communication.</li><li>Investigate and resolve underpayments; file appeals when necessary.</li><li>Review and resolve claim denials and rejections.</li><li>Process bad debt transfers, adjustments, and contractual write-offs.</li><li>Review worklists in EPIC and resolve claim edits.</li><li>Rebill claims based on denial follow-ups.</li><li>Post payments and adjustments; manage undistributed payment worklists.</li><li>Process refunds and payment transfers between billing systems.</li><li>Enter charges and resolve charge issues; perform charge corrections.</li><li>Maintain professional communication with internal teams, payers, physicians, and patients.</li><li>Meet weekly productivity goals set by team leadership.</li><li>Support charity application processing and patient advocacy functions.</li><li>Handle incoming mail and assist with backlog organization.</li><li>Perform account lookups and EPIC navigation.</li><li>Review correspondence and determine appropriate next steps.</li></ul>
<p>We are looking for a dedicated Patient Access Specialist to join our team in Miramar Beach, Florida. In this role, you will provide exceptional support to patients by ensuring smooth and efficient registration, scheduling, and financial clearance processes. This is a Contract Patient Access Specialist, offering the opportunity to make a meaningful impact within the healthcare industry. Apply to become a Patient Access Specialist today!</p><p><br></p><p>Responsibilities:</p><p>• Assist patients with the check-in process, ensuring accuracy and a welcoming experience.</p><p>• Retrieve and organize medical orders for upcoming procedures.</p><p>• Perform financial clearance tasks, including simple coding, to confirm coverage and eligibility.</p><p>• Schedule patient appointments for laboratory tests and other services.</p><p>• Determine the appropriate registration process based on patient information and guidelines.</p><p>• Maintain accurate and up-to-date patient records in the system.</p><p>• Collaborate with clinical and administrative staff to ensure seamless patient care.</p>
A Hospital located in the San Fernando Valley is looking to add a Hospital Patient Account Rep to the team. The Hospital Patient Account Rep will be responsible for overseeing billing and collection processes within a hospital setting. The Hospital Patient Account Rep will also be responsible for managing Medicare managed care, commercial, PPO/HMO and Medical managed care.<br><br>Responsibilities:<br>• Conduct hospital billing and collection processes with accuracy and efficiency<br>• Handle Medicare managed care, commercial, PPO/HMO, and Medical managed care<br>• Provide training for Collector I positions<br>• Appeals and denials management.<br>• Engage in Appeals, Billing Functions, Claim Administration, and Collection Processes as part of the role<br>• Oversee the management of insurance correspondence and maintain accurate records<br>• Monitor patient accounts and take appropriate action to collect insurance payments.
<p>Nashua, NH - ON-SITE - Patient Access Specialist - 3rd Shift Position</p><p>Hours 11:00am-7:00pm - Multiple Openings </p><p><br></p><p>We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. This Contract to permanent position focuses on ensuring seamless patient admissions and delivering exceptional service while adhering to organizational policies and regulatory standards. As part of the healthcare industry, this role plays a vital part in supporting patients and maintaining efficient processes.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and verify medical necessity to ensure compliance with regulations.</p><p>• Deliver clear instructions to patients, collect insurance details, and process physician orders while maintaining a high level of customer service.</p><p>• Meet point-of-service collection targets and pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.</p><p>• Explain and obtain signatures for consent and treatment forms, ensuring patients understand their rights and responsibilities.</p><p>• Verify insurance eligibility and input benefit data to support billing processes and enhance claims accuracy.</p><p>• Utilize software tools to identify potential non-payment issues for Medicare patients, distribute required forms, and provide necessary documentation.</p><p>• Conduct audits on patient accounts to ensure accuracy and compliance with quality standards, offering feedback to leadership as needed.</p><p>• Maintain a compassionate and detail-oriented approach in all patient interactions, aligning with organizational goals and customer service expectations.</p><p>• Provide patient education materials and ensure all required documentation is completed promptly and correctly.</p>
<p>We are looking for a detail-oriented Medical Biller/Collections Specialist to join our team in Eugene, Oregon. In this contract role, you will play a vital part in managing patient accounts, ensuring accurate billing, and maintaining compliance with healthcare regulations. This position offers an opportunity to work in a fast-paced environment while contributing to the smooth fiscal operations of the department.</p><p><br></p><p>Responsibilities:</p><p>• Process patient accounts diligently, including monitoring balances, issuing credits, and managing collections.</p><p>• Ensure the accuracy and accessibility of patient, staff, and departmental information.</p><p>• Assist with billing tasks across multiple programs and departments, adhering to established procedures.</p><p>• Perform data entry and clerical duties with precision and attention to detail.</p><p>• Operate standard office equipment efficiently and troubleshoot issues as needed.</p><p>• Maintain confidentiality of sensitive patient and client information.</p><p>• Communicate effectively with staff, patients, and visitors, using diplomacy and professionalism.</p><p>• Adapt to frequent interruptions while prioritizing tasks in a busy work environment.</p><p>• Comply with all accreditation and regulatory standards applicable to the role.</p><p>• Support miscellaneous office tasks, including cleaning work areas and light equipment movement.</p>
About the Role: You’ll play an essential role by connecting with end-users of company products to ensure their product experience is positive. The position includes a mixture of outgoing and incoming calls, product complaint handling, overseeing our website chat functionality, and supporting the Patient Assistance Program to provide supplies to individuals in need. Candidates must be bilingual in Spanish and English to effectively communicate with a diverse consumer base and deliver exceptional service. <br> Key Responsibilities: High-volume outgoing calls to consumers already using our products. Conduct inbound call support for consumer inquiries. Communicate professionally on sensitive healthcare topics such as anatomical functions. Stay updated on product knowledge, competing products, and market dynamics. Demonstrate expertise in handling all consumer inquiries for healthcare supplies. Thoroughly document consumer interactions and profiles in CRM systems with attention to data quality. Identify sales opportunities during service calls and collaborate with the Consumer Sales team. Work toward achieving call and quality targets. Generate reports and fulfill additional duties as assigned.
