<p>Robert Half is looking for a motivated Customer Service Representative to join our team in Georgetown, Kentucky. This is a contract-to-permanent position, offering an excellent opportunity to grow within the organization. In this role, you will provide exceptional service, ensuring customer satisfaction through effective communication and efficient management of orders. This position requires a collaborative approach, adaptability, and the ability to thrive in a dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Accurately process customer orders and oversee the full lifecycle, including updates and changes, to ensure timely fulfillment.</p><p>• Verify shipping, billing, pricing, and purchase order details to maintain accuracy.</p><p>• Maintain customer files with updated information, such as pricing, new items, delivery instructions, and address changes.</p><p>• Collaborate with sales staff to provide support and address customer needs effectively.</p><p>• Communicate regularly with both internal teams and external customers to resolve inquiries and issues.</p><p>• Audit purchase orders for compliance with pricing, quantities, terms, and shipping instructions.</p><p>• Address and document customer complaints, ensuring timely resolution.</p><p>• Handle product returns following company procedures to maintain customer satisfaction.</p><p>• Ensure compliance with safety, quality, and regulatory standards while adhering to company policies.</p><p>• Support team members with data entry and order intake, fostering a collaborative work environment.</p>

• Minimum of 2 years of experience in customer service or a related field.<br>• Background in chemical distribution or manufacturing is a plus.<br>• Strong problem-solving skills and ability to work independently with sound decision-making.<br>• Excellent interpersonal and communication skills, both written and verbal.<br>• Ability to thrive in a fast-paced, deadline-driven environment while managing multiple priorities.<br>• Proficiency in Microsoft Office Suite and familiarity with customer management systems.<br>• Commitment to teamwork and delivering exceptional customer satisfaction.<br>• Willingness to work additional hours, including on-call or after-hours, as needed.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>