We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Danvers, Massachusetts. In this role, you will play a vital part in ensuring smooth communication and efficient order management while providing exceptional service to customers. This position offers an excellent opportunity to work onsite and collaborate with a dynamic team. Responsibilities: • Process incoming customer orders promptly and accurately while maintaining attention to detail. • Provide order updates, track supply information, and relay details to the appropriate departments. • Answer inbound calls and address customer inquiries with professionalism and efficiency. • Utilize company systems for order entry and data management, ensuring seamless operations. • Occasionally assist with picking parts from the floor to fulfill customer needs. • Collaborate with a team of Customer Service Representatives to handle a high volume of orders effectively. • Maintain clear and friendly communication with customers and team members to enhance satisfaction. • Support the team in managing 30-50 orders daily, ensuring timely and accurate processing. • Ensure compliance with company procedures and policies during all customer interactions. • Assist in training and knowledge transfer to maintain operational consistency.

• Minimum of 2 years of experience in a customer service role, preferably within a call center environment. • Proficiency in order entry and data management systems, with a strong aptitude for computer operations. • Demonstrated ability to handle inbound and outbound calls effectively. • Excellent communication skills, both verbal and written, with a personable approach. • Strong attention to detail and ability to manage multiple tasks efficiently. • Experience working with supply tracking systems and providing updates to customers. • Ability to work onsite and collaborate with team members effectively. • Familiarity with handling high volumes of orders in a fast-paced environment.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Danvers, MA
onsite
Temporary
19 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Danvers, Massachusetts. In this role, you will play a vital part in ensuring smooth communication and efficient order management while providing exceptional service to customers. This position offers an excellent opportunity to work onsite and collaborate with a dynamic team. Responsibilities: • Process incoming customer orders promptly and accurately while maintaining attention to detail. • Provide order updates, track supply information, and relay details to the appropriate departments. • Answer inbound calls and address customer inquiries with professionalism and efficiency. • Utilize company systems for order entry and data management, ensuring seamless operations. • Occasionally assist with picking parts from the floor to fulfill customer needs. • Collaborate with a team of Customer Service Representatives to handle a high volume of orders effectively. • Maintain clear and friendly communication with customers and team members to enhance satisfaction. • Support the team in managing 30-50 orders daily, ensuring timely and accurate processing. • Ensure compliance with company procedures and policies during all customer interactions. • Assist in training and knowledge transfer to maintain operational consistency.
2026-03-11T00:00:00Z

Customer Service Representative Job in Danvers, MA | Robert Half