We are looking for a skilled Desktop Support Analyst to join our team in Princeton, New Jersey, within the automotive industry. In this role, you will be responsible for ensuring smooth operation of desktop systems, software applications, and hardware across dealership locations. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently in a dynamic environment.<br><br>Responsibilities:<br>• Install, configure, and troubleshoot Windows 10/11 operating systems, Microsoft 365 applications, dealership-specific software, and hardware peripherals.<br>• Collaborate with engineering and networking teams to address basic network tasks, including patch panel work, switch replacements, and resolving cabling issues.<br>• Respond promptly to technical emergencies and resolve critical incidents efficiently.<br>• Participate in the on-call rotation, including one evening per week and one Saturday every five weeks.<br>• Maintain detailed documentation of systems and ensure regular updates to minimize downtime.<br>• Travel to various dealership locations to provide onsite technical support and troubleshooting.<br>• Apply creative problem-solving techniques to resolve technical issues effectively and efficiently.
<p>We are seeking an experienced Desktop Support professional to assist with a short-term Citrix migration project. In this role, you will help migrate users’ virtual desktops to a new instance, hand off the updated environment (MyDesk) to end users, and ensure each environment is configured to meet their needs.</p><p>This is an onsite role in Madison, WI, working closely with an established IT team to provide both technical execution and user-facing support.</p><p><strong>Responsibilities:</strong></p><ul><li>Migrate user virtual desktops (Citrix) to a new instance</li><li>Perform user handoffs of the new MyDesk environment, ensuring proper setup and functionality</li><li>Work directly with end users to confirm configurations meet their individual requirements</li><li>Collaborate with internal IT team members for troubleshooting and escalations</li><li>Document migration steps, issues, and resolutions as needed</li></ul><p><br></p>
<p>We are looking for a skilled Desktop Support Analyst to join our team. In this role, you will provide essential technical support to ensure employees have access to the tools and systems they need to excel. This position offers an opportunity to work on diverse IT infrastructure and network projects while delivering exceptional service to internal users.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and troubleshoot computers, printers, and mobile devices to ensure optimal performance.</p><p>• Respond to help desk tickets promptly and resolve issues within established service level agreements.</p><p>• Monitor IT systems for user-impacting problems and assist in identifying root causes.</p><p>• Participate in infrastructure, network, and security-related projects under the guidance of the Network Administrator.</p><p>• Collaborate with external vendors to address and resolve technical challenges.</p><p>• Adhere to organizational best practices and standard operating procedures for system provisioning, monitoring, and incident management.</p><p>• Provide after-hours support to address urgent technical issues as needed.</p><p>• Deliver efficient and friendly IT assistance to internal users, ensuring their technical needs are met.</p><p>• Educate employees on commonly used applications and promote cybersecurity best practices.</p>
We are looking for a dedicated Help Desk Analyst to join our team in West Jefferson, Ohio. This long-term contract position offers an excellent opportunity to provide technical support and assist with IT-related tasks. If you have a knack for solving technical issues and a strong understanding of IT systems, we encourage you to apply.<br><br>Responsibilities:<br>• Provide comprehensive support for desktop computers, laptops, and mobile devices.<br>• Diagnose and resolve hardware, software, and network-related problems.<br>• Manage basic system administration tasks, including user accounts, permissions, and updates.<br>• Monitor, configure, and maintain network systems to ensure operational efficiency.<br>• Create and update documentation for technical procedures and solutions.<br>• Offer assistance on IT-related projects and initiatives as required.<br>• Respond to service desk tickets promptly and ensure timely resolutions.<br>• Deliver technical guidance to users both on-site and remotely.
We are looking for a dedicated Help Desk Analyst I to join our team in Las Vegas, Nevada. In this role, you will provide essential technical support to end users, ensuring their systems and applications run smoothly. This position is ideal for someone with strong troubleshooting skills and a passion for delivering excellent customer service.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues involving desktops, laptops, printers, mobile devices, and software applications.<br>• Offer support for basic network connectivity problems, including account access and password resets.<br>• Escalate complex technical problems to higher-level support teams when necessary.<br>• Record all interactions, troubleshooting steps, and resolutions comprehensively in the ticketing system.<br>• Ensure timely follow-up and maintain professionalism in all communications with end users.<br>• Utilize remote support tools to assist users effectively and efficiently.<br>• Collaborate with colleagues to prioritize tasks and ensure service level agreements are met.<br>• Provide guidance to users on best practices for using supported systems and applications.
<p>We are seeking a proactive and detail-oriented <strong>Help Desk</strong> <strong>Analyst</strong> for a one-year remote contract. The ideal candidate will have strong technical troubleshooting skills and experience supporting end users in a dynamic enterprise environment. This role is focused on resolving desktop-related issues, enhancing the support knowledge base, and improving overall service delivery within the IT Help Desk team.</p><p><br></p><p>• Respond to incoming service requests in a timely manner, gather pertinent information, and document in the Help Desk System</p><p>• Classify and prioritize all service requests according to department standards and guidelines</p><p>• Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise.</p><p>• Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines.</p><p>• Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary</p><p>• Maintain the resolution knowledge base by posting all relevant solutions.</p><p>• Provide information and reports as requested</p><p>• Prepare and present enterprise communications as required</p><p>• Work with Support Engineers and other internal service providers to guarantee smooth handoffs</p><p>• Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level</p><p>• Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team</p><p>• Monitor Help Desk Team workloads and backlogs to facilitate higher service levels and achieve team goals</p><p>• Connect to systems remotely and work with employees to identify computing problems and correct them</p><p>• Identify Problems and Trends in the environment and assist with problem-solving proactively</p><p>• Perform other duties, as assigned</p>
<p>We are proactively recruiting for <strong>Tier 2 Help Desk Support Analysts</strong> in the <strong>IT realm</strong>. This level requires deeper troubleshooting and support knowledge for escalated issues.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Handle tickets escalated from Tier 1</li><li>Troubleshoot advanced desktop, application, and system issues</li><li>Assist with new user onboarding, including hardware/software setup</li><li>Document solutions and mentor Tier 1 technicians when needed</li></ul>
<p>Our client is a small MSP in Hartford. We're looking for someone 20-30 hours per week to help out with project work, will revolve heavily around Windows 11 migration but may include other small projects. Very flexible on scheduling, can work with the candidate to best fit their schedule but they must have availability during business hours so can’t be side work for someone already working. May occasionally need to travel to customer sites but 90% of the work can be done remotely, this person will be doing project work and not responding to client tickets.</p>
<p>We are seeking a skilled and proactive <strong>Level 2 IT Support Analyst</strong> to join our dynamic IT operations team. This role serves as the escalation point for complex technical issues that cannot be resolved by Level 1 support. The ideal candidate will demonstrate deep technical expertise, strong troubleshooting skills, and the ability to mentor junior analysts while maintaining high standards of customer service.</p><p><br></p><p><strong>POSITION: IT SUPPORT ANALYST LEVEL II</strong></p><p><strong>LOCATION: DOWNTOWN DALLAS</strong></p><p><strong>SALARY: $68-72K</strong></p><p><br></p><p><strong><u>Responsibilities</u></strong>:</p><ul><li>Install, configure, and maintain operating systems, software updates, and security patches.</li><li>Manage user accounts, group policies, and permissions in Active Directory and other enterprise platforms.</li><li>Assist with endpoint management, and deployment using tools such as JAMF, Intune, or similar</li><li>Respond to escalated helpdesk tickets involving in-depth hardware, software, and network issues</li></ul>
<p>We are looking for a dedicated part time (M-W) Help Desk Analyst to join our team on a contract basis in Surprise, Arizona. This role involves providing onsite technical support to ensure smooth operations across hardware, software, and network systems. If you have a passion for solving IT challenges and delivering exceptional service, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Troubleshoot and resolve a variety of hardware, software, and network issues to maintain system functionality.</p><p>• Configure and set up computers, peripherals, and mobile devices for end users.</p><p>• Track and manage IT assets, including equipment inventory and software licensing.</p><p>• Provide assistance with user account management, password resets, and adherence to security protocols.</p><p>• Diagnose and escalate complex technical problems to higher-level IT teams when necessary.</p><p>• Maintain and support audiovisual equipment and video conferencing systems in meeting rooms.</p>
We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.<br><br>Responsibilities:<br><br>• Diagnosing and resolving hardware, software, and network issues to provide break/fix support<br>• Performing basic Active Directory tasks including password resets and permission updates<br>• Assisting with basic VM troubleshooting and resetting virtual machines<br>• Providing hands-on support to resolve technical problems efficiently<br>• Supporting and training users on IT-related issues and best practices<br>• Maintaining records of system configurations, troubleshooting steps, and IT procedures<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support<br>• Managing computer hardware and configuration management<br>• Deploying and maintaining Mac Computers and other devices.
<p><strong>Robert Half is seeking two Help Desk Specialists to support a healthcare organization in Eugene, Oregon.</strong> This role involves providing hands-on support across multiple locations to set up and configure hardware/software for end users. The position is <strong>onsite, full-time (40 hours/week)</strong>, and is expected to last <strong>2.5–4 weeks</strong>, with the potential for extension. Apply today!</p><p><br></p><p>Job Details:</p><ul><li><strong>Schedule:</strong> Monday–Friday, 8:00 AM – 5:00 PM PST</li><li><strong>Duration:</strong> 4 weeks</li><li><strong>Location:</strong> Eugene, OR (1345 Olive St.) – onsite with travel to other Oregon sites in company vehicles</li></ul><p><br></p><p>Job Responsibilities:</p><ul><li>Reimage existing PCs and customize setup for various end users</li><li>Ensure users can log in and access all required applications and resources</li><li>Validate memory, apply Windows updates, and confirm security updates are current</li><li>Work under direction of IT Manager or IT Lead to follow documented checklists</li><li>Travel with IT staff to multiple sites to complete workstation setups (~300 PCs total)</li><li>Provide professional and friendly support to staff across locations</li></ul><p><br></p>
<p>Robert Half is working with a client in Dallas that needs a contract to permanent Desktop Support Analyst. The ideal candidate will have at least 5 years of experience with end user support including software and hardware. </p><p> </p><p><strong>POSITION: DESKTOP SUPPORT</strong></p><p><strong>LOCATION: DOWNTOWN DALLAS 5 DAYS ONSITE</strong></p><p><strong>DURATION: 12 MONTH CONTRACT </strong></p><p><strong>RATE: $27-$32/hr</strong></p><p> </p><p><strong><u>RESPONSIBILITIES </u></strong></p><ul><li>Provides end user support to internal staff </li><li>Resolving hardware and software problems</li><li>Install, configure, and troubleshoot software applications,</li><li>Operating systems, and drivers on various devices</li><li>Manage Office 365 accounts, troubleshoot email and collaboration tool issues,</li><li>Perform regular system updates, patches, and antivirus scans to ensure security and performance</li></ul><p><br></p>
<p>Medical Phones Room Support – Contract to Hire Opportunity!</p><p><br></p><p>Join our client in the medical industry with an organization where patients feel like family. We’re seeking a reliable, calm, and customer-focused professional to support a busy phones room team. This is a contract-to-hire opportunity with strong potential for long-term growth. Apply today or contact our team at <strong>563-359-3995</strong> to learn more! Christin, Lydia, and Erin are great points of contact!</p><p><br></p><p>Hours: 7:50a to 4:45p</p><p><br></p><p><strong><u>Daily Responsibilities:</u></strong></p><p>Answering and directing high-volume inbound phone calls, documenting each interaction into eClinicalWorks (ECW)</p><p>Calls may be related to:</p><p>• Appointment scheduling and rescheduling ]</p><p>• Medical refill requests</p><p>• Questions for the provider</p><p>• Receiving test results from other facilities</p><p><br></p><p>If you're passionate about helping others and want to be part of a compassionate, patient-first environment — we’d love to connect with you!</p>
<p><strong>Description of Position:</strong></p><p> Seeking an IT Support Specialist to provide first- and second-level support for desktops, laptops, and mobile devices. You will troubleshoot issues, escalate when necessary, and ensure high customer satisfaction.</p>
<p><strong>Job Title:</strong> IT Manager & Systems Administrator</p><p><br></p><p><strong>Overview</strong></p><p>The IT Manager & Systems Administrator is responsible for managing the organization’s technology infrastructure, security, and endpoint systems while overseeing a small team of IT professionals. This position combines technical expertise, strategic oversight, and team leadership to ensure IT systems remain reliable, secure, and efficient.</p><p><br></p><p><strong>This is a Direct/Permanent Hire role that will require an onsite work schedule (occasional remote flexibility). </strong></p><p><br></p><p><strong>Role Focus</strong></p><ul><li>Direct and support IT staff, setting goals and providing feedback that encourages professional growth.</li><li>Manage company infrastructure including servers, operating systems, applications, and network equipment.</li><li>Administer and secure devices through Mobile Device Management tools, with an emphasis on Apple technologies.</li><li>Maintain documentation that supports continuity, troubleshooting, and compliance efforts.</li><li>Safeguard data and systems by implementing security standards, backup processes, and recovery plans.</li><li>Serve as an escalation point for technical issues and partner with other departments to implement solutions.</li><li>Identify opportunities for process improvement, automation, and system optimization.</li></ul><p><br></p>
<p>We are looking for a dedicated Help Desk Analyst to join our team in Savannah, Georgia. In this long-term contract role, you will provide technical support to end-users, ensuring smooth operation of computer systems and devices. This position offers an opportunity to showcase your troubleshooting skills while contributing to the efficiency of the company.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve issues with PCs, printers, and scanners to ensure seamless functionality.</p><p>• Provide support for Windows 10 & 11 systems, addressing software and hardware concerns.</p><p>• Deliver on-site technical assistance to users, handling desk-side support requests.</p><p>• Perform imaging and re-imaging of desktop and laptop computers to maintain optimal performance.</p><p>• Install, configure, and troubleshoot software applications to meet user needs.</p><p>• Document system and application procedures, creating clear and accessible guidelines.</p><p>• Stay informed about technological advancements and identify ways to enhance service delivery.</p><p>• Collaborate effectively with team members while also working independently with minimal supervision.</p>
Overview: The Escalated Support Technician is responsible for ensuring employees, faculty, and partners have the necessary tech tools and support. Acting as a senior resource within the IT Support team, this role handles advanced user issues, mentors entry level team members, and collaborates across IT to resolve escalated concerns. Primary Responsibilities: Provide Tier 3 support and manage escalations. Assist with problem resolution alongside other IT specialists. Mentor and guide User Support team members. Ensure a deep understanding of the organization’s software systems. Participate in 24/7 on-call rotations. Collaborate with Managed Service Providers for data requests. Manage data backup, recovery, and cloud-based communication tools. Additional Duties: Contribute to data governance and change management processes. Stay updated on emerging software tools and features. Qualifications: Associate’s degree in computer science or related field (or equivalent experience). 5+ years of detail oriented technical support experience. Expertise in Microsoft Active Directory, multifactor authentication, and end-user security (Apple environment). Familiar with managing macOS, Windows, Office Suite, and browsers. Experience with network fundamentals, VPNs, VoIP systems, and cloud app management. Proficiency with software deployment tools (e.g., JAMF) and ticketing systems. Experience administering Jira or similar tools Who You Are: You bring strong technical skills, a customer-focused mindset, and a willingness to learn. Your ability to troubleshoot collaboratively and mentor others makes you a great asset to the team.
We are looking for an experienced Quality Assurance Analyst 2 to join our team in West Des Moines, Iowa. In this role, you will play a critical part in ensuring the quality and reliability of our applications and systems. This is a long-term contract position that offers the opportunity to work on complex projects, including integration testing and policy administration systems.<br><br>Responsibilities:<br>• Conduct manual functional and regression testing, as well as execute pre-automated test cases.<br>• Develop and document test cases, ensuring traceability to requirements using tools like qTest.<br>• Analyze system requirements and communicate potential issues to the QA Manager and project team.<br>• Collaborate on the development of test strategies, test plans, and comprehensive project reports.<br>• Troubleshoot and research production issues, reporting findings to the appropriate teams for resolution.<br>• Identify and document defects, ensuring they are tracked and addressed in a timely manner.<br>• Create and manage test data to support various testing scenarios.<br>• Serve as a QA project lead for low to medium complexity projects, ensuring timely and high-quality deliverables.<br>• Provide daily status updates for active projects and assist with offshore team task allocation.<br>• Participate in the creation and maintenance of automation frameworks and regression test suites.
<p>We are seeking a highly skilled and resilient <strong>Infrastructure & DevOps Support Specialist</strong> to oversee and safeguard the performance, availability, and reliability of mission-critical applications and supporting infrastructure, in the Houston area. This role operates in a fast-paced, high-stress environment where rapid problem resolution and long-term stability are critical. The position requires diagnosing and troubleshooting complex technical issues, conducting root cause analysis, and implementing effective, timely solutions to minimize downtime. With a primary focus on maintaining 99.99% uptime for critical iApps and infrastructure, success in this role depends on a proactive mindset, advanced technical expertise, and the ability to remain calm under pressure.</p><p><br></p><p><strong>Responsibilities & Duties</strong></p><p> </p><p><strong>Escalation Point</strong></p><ul><li>Monitor and respond to escalations and critical chats to resolve technical issues.</li></ul><p><strong>Incident Management</strong></p><ul><li>Document support requests and downtime in ticketing systems and downtime reports.</li><li>Maintain detailed incident logs, including step-by-step resolution and root cause analysis.</li></ul><p><strong>Metrics</strong></p><ul><li>Generate and maintain downtime reports using Microsoft Power BI and Excel.</li></ul><p><strong>PRTG Monitoring & Maintenance</strong></p><ul><li>Monitor maps for critical iApps and ensure warning/down sensors are identified and resolved.</li><li>Perform ongoing maintenance and support for all instances of PRTG.</li></ul><p><strong>Network & Firewall Support</strong></p><ul><li>Ensure down circuits are reported and follow-up on resolutions.</li><li>Manage network maps, sensors, and FortiGate configuration for field devices.</li><li>Troubleshoot firewall blocks using FortiAnalyzer and FortiGate logs.</li></ul><p><strong>Kubernetes Administration</strong></p><ul><li>Perform namespace creation and troubleshoot issues as needed.</li></ul><p><strong>VMware/Infrastructure Support</strong></p><ul><li>Identify and differentiate between major and minor issues on VMware through daily checklists.</li><li>Manage tasks such as creating VMs, snapshots, upgrades, resource allocation, and DNS entries.</li><li>Perform disk space/backups monitoring and server cleanups in iOPS.</li></ul><p><strong>Storage Management</strong></p><ul><li>Conduct daily checks of storage usage and errors, including firmware upgrades.</li><li>Monitor disk usage for anomalies and potential capacity issues.</li></ul><p><strong>Collaboration with Support Teams</strong></p><ul><li>Partner closely with DevOps, Infrastructure, Security/Firewall, and Storage teams to ensure seamless organizational support.</li></ul><p><br></p>
<p>SUMMARY/OBJECTIVE</p><p>This position is an entry-level position responsible for performing basic data analysis, assisting in troubleshooting system issues, and supporting the implementation of technical solutions. The role focuses on learning and applying best practices in IT systems, data management, and performance monitoring. As a key contributor to the IT team, the analyst helps maintain system functionality and works on foundational tasks to support larger IT projects.</p><p><br></p><p>ESSENTIAL FUNCTIONS</p><p>• Assist in the collection, organization, and analysis of data to support system performance monitoring and IT solution improvements.</p><p>• Perform basic troubleshooting and resolve hardware, software, and network-related issues, escalating complex problems when necessary.</p><p>• Support the implementation of IT solutions by gathering and organizing technical data and assisting with configuration tasks.</p><p>• Provide remote support for basic network services, including connectivity, VPN, and firewall troubleshooting under supervision.</p><p>• Assist in the development and maintenance of user documentation, internal procedures, and training materials.</p><p>• Participate in team meetings and audits, providing input on system performance and data validation processes.</p><p>• Document and manage tasks, service tickets, and project updates through ConnectWise or a similar platform.</p><p>• Communicate with users as needed to provide updates on support requests or incidents, ensuring a positive user experience.</p><p>• Stay informed on emerging technologies and best practices by reviewing IT publications and completing relevant training.</p>
We are looking for a Help Desk Analyst I to join our team in Allentown, Pennsylvania, on a long-term contract basis. In this role, you will provide essential technical support to ensure smooth operations of IT systems for staff and students across the district. This position requires a proactive and detail-oriented individual with strong troubleshooting skills and a customer-focused mindset.<br><br>Responsibilities:<br>• Deliver technical support for desktops, laptops, printers, and other peripheral devices.<br>• Manage and resolve help desk tickets promptly, ensuring efficient issue resolution.<br>• Install, configure, and maintain software and hardware systems to meet user needs.<br>• Provide support for Microsoft Office 365, Windows operating systems, and educational software.<br>• Document issues and resolutions accurately using ticketing systems.<br>• Address network connectivity problems and perform basic troubleshooting.<br>• Set up and maintain classroom technology, including projectors, smart boards, and student devices.<br>• Collaborate with IT staff to implement system upgrades and deployments.<br>• Offer both on-site and remote technical support across multiple school locations.
<p><strong>Key Responsibilities:</strong></p><ul><li>Respond to and resolve end-user technical issues in a timely manner, ensuring minimal disruptions to business operations.</li><li>Troubleshoot and provide support for desktops, laptops, mobile devices, printers, and other peripherals.</li><li>Install, configure, and maintain operating systems (Windows, macOS, and occasionally Linux) and software applications.</li><li>Assist with account setup, password resets, and user access management in Active Directory and other tools.</li><li>Provide support for Office 365 (Outlook, Teams, Word, Excel) and other common enterprise software applications.</li><li>Perform system updates, software deployments, and hardware upgrades as needed.</li><li>Maintain accurate records of troubleshooting processes and resolutions in the ticketing system.</li><li>Collaborate with other IT team members to resolve escalated issues and ensure consistent service delivery.</li><li>Educate and train end-users on basic system operations, software functionality, and best practices for productivity and security.</li><li>Support network connectivity issues, including Wi-Fi, VPNs, and local network connections, and escalate to the Network/Systems team when necessary.</li><li>Participate in IT projects such as new hardware deployments, office moves, or system migrations.</li><li>Ensure compliance with IT policies, procedures, and security standards.</li></ul><p><br></p>
The Service Desk Analyst is responsible to provide courteous, accurate and prompt support to our internal customers. This positions day-to-day activities include utilizing technical troubleshooting skills to solve technical incidents, requests and problems in addition to systematically answering phone calls, voicemail, responding to email, conducting online chat and face-to-face desk-side support. The Service Desk Analyst provides clear documentation of each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department. <br><br>Responding to requests for help from customers.<br>Troubleshooting and resolving difficult technical issues effectively and efficiently.<br>Prioritizing, evaluating, resolving and escalating calls as required.<br>Providing appropriately detailed and timely follow-up support with customers.<br>Submitting accurate and well-documented solutions consistently for inclusion in the knowledge base.<br>Recording every interaction with a customer into the service management system.<br>Instructing customers in the use of hardware, software and manuals.<br>Configuring and distributing hardware and software to customers in a timely manner.<br>Installing hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers’ machines.<br>Loading specified software packages such as operating systems, word processing and all proprietary software programs into personal computers.<br>Configuring and troubleshooting network hardware and communication equipment, operating systems and personal computers.<br>Interacting with Active Directory for Moves, Adds, and Changes.<br>Configuring and maintaining VDI pools and troubleshooting issues with VDI.<br>Entering commands and observing system functions to verify correct system operation.<br>Recommending or performing minor remedial actions to correct problems identified.<br>Providing updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication<br>Monitoring new technologies and/or updates required to support the various systems currently in operation.<br>Self-assigning and monitoring progress of work, reporting progress to the Service Desk Manager on a regular basis.<br>Be on call for after-hours coverage as listed on a rotation schedule or as needed.<br>Maintaining medical confidentiality.<br>Performing miscellaneous duties as assigned as assigned by management.<br><br>QUALIFICATIONS<br><br>Ability to follow instructions and respond to managements’ directions accurately.<br>Proven skills in advanced computer troubleshooting, analysis, critical thinking and problem solving skills.<br>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.<br>Demonstrated skills in accuracy and thoroughness paying close attention to detail. Looks for ways to improve and promote quality and monitors own work to ensure quality...
<p>We are seeking an experienced IT Service Desk Lead to oversee a team of support specialists in delivering high-quality technical assistance across the organization. This is a hands-on leadership role focused on optimizing service desk operations, improving customer satisfaction, and driving continuous improvement in IT support processes.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Lead and mentor the IT Service Desk team to ensure consistent, high-quality support for end users.</li><li>Maintain and enhance service management processes including incident, problem, and asset management.</li><li>Identify and implement process improvements, including documentation and communication of changes to stakeholders.</li><li>Collaborate with other IT teams to ensure seamless support for infrastructure and application changes.</li><li>Research and recommend emerging technologies and best practices to improve service delivery.</li><li>Participate in hiring and development of service desk staff, ensuring appropriate skill levels and coverage.</li><li>Monitor and report on service desk performance metrics such as incident trends, resolution times, and customer satisfaction.</li><li>Ensure effective configuration and use of support tools to align with service processes.</li><li>Promote knowledge sharing and self-service capabilities through documentation and resource development.</li><li>Conduct root cause analysis and partner with stakeholders to prevent recurring issues.</li><li>Provide direct support for technical issues including hardware, software, operating systems, and network connectivity.</li></ul>
