We are looking for a dedicated Service Desk Analyst to join our team on a long-term contractual basis in Nashville, Tennessee. In this role, you will provide exceptional technical support and customer service to ensure smooth operations within a manufacturing environment. Your expertise in troubleshooting, communication, and problem-solving will play a key role in supporting end users and maintaining system functionality.<br><br>Responsibilities:<br>• Provide first-level technical support to resolve hardware, software, and network issues for end users in a timely manner.<br>• Deliver exceptional customer service by addressing inquiries and resolving technical problems effectively.<br>• Troubleshoot and resolve issues related to laptops, mobile devices, and computer hardware.<br>• Assist with deploying and configuring PCs, operating systems, and mobile devices.<br>• Support ITSM processes and maintain accurate documentation of incidents and resolutions.<br>• Collaborate with team members to identify and implement improvements to service desk operations.<br>• Conduct training sessions for users to enhance their understanding of technical systems and processes.<br>• Review and maintain quality standards for technical support and customer interactions.<br>• Utilize REST API tools and other resources to provide advanced technical assistance.<br>• Provide production support within the manufacturing environment, ensuring minimal disruption to operations.
We are looking for a skilled Data Security Analyst to join our team in Mount Pleasant, Tennessee. In this contract-to-permanent role, you will be responsible for managing user accounts, troubleshooting platform issues, and overseeing security frameworks to ensure organizational compliance. As the sole IT specialist onsite, you will collaborate closely with external vendors while maintaining critical systems and networks.<br><br>Responsibilities:<br>• Manage user onboarding and offboarding processes, ensuring smooth transitions and accurate account setups.<br>• Troubleshoot and support wired, wireless, and platform connectivity for desktops, laptops, and mobile devices.<br>• Oversee the organization's security frameworks, including monitoring networks for breaches and implementing protective measures like firewalls and encryption.<br>• Maintain compliance with system maintenance contracts, software licenses, and organizational certifications.<br>• Provide technical support to employees, diagnosing and resolving hardware and software issues.<br>• Collaborate with external vendors to manage backend support and ensure seamless integration.<br>• Perform regular data and configuration backups to safeguard company information.<br>• Set up and maintain office workstations, including PCs, printers, and other technology equipment.<br>• Proactively test and maintain conference room technology for optimal functionality.<br>• Manage and work on Dynamics 365 systems, addressing technical challenges and ensuring operational efficiency.
<p>We are looking for a detail-oriented Desktop Support Analyst to join a well-established company in San Antonio, Texas. This is ideal for candidates with 1-2 years of experience who are eager to grow their IT skills in a dynamic and fast-paced work environment. The role involves providing high-quality technical support to end users, ensuring their hardware and software needs are effectively addressed.</p><p><br></p><p>Responsibilities:</p><p>• Document and categorize all technical issues and service requests accurately using the IT service desk tool.</p><p>• Offer remote support to end users through tools like Skype for Business and the IT service desk application.</p><p>• Manage user accounts and permissions using Active Directory and Office 365.</p><p>• Deliver hands-on troubleshooting and support for hardware and software issues at user workstations.</p><p>• Utilize internal and external resources, such as manuals, knowledge bases, and vendor support, to resolve technical problems.</p><p>• Maintain and update technical documentation to ensure a seamless support process.</p><p>• Collaborate with team members to identify and implement process improvements for IT support.</p><p>• Ensure timely resolution of tickets while meeting service-level agreements.</p><p>• Provide excellent customer service to internal staff, addressing their IT needs promptly and professionally.</p>
Position: IT Support Specialist -- Direct Hire Permanent<br>Location: Greater Ames Area -- HYBRID<br>Salary: up to $55,000 base annual salary + excellent benefits<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>Are you an early-career IT professional looking for a role where you can learn, grow, and be mentored by a truly exceptional leader? This is your chance to join a growing IT team led by a collaborative, hands-on manager who’s known for developing talent and helping team members advance their careers.<br>This role offers the perfect blend of technical challenge, professional development, and mentorship. You’ll gain exposure to enterprise IT systems—including Microsoft 365, networking, ERP platforms, and cloud tools—while contributing to a team that values innovation, support, and continuous learning.<br>Why You’ll Love This Role:<br>• Mentorship-Driven Leadership: Work with a manager who leads by example, shares knowledge freely, and has a track record of helping team members grow into senior roles.<br>• Career Advancement: Build your skills across multiple technologies and take on increasing responsibilities as you grow.<br>• Flexible Work Environment: Enjoy a hybrid schedule with a mix of onsite collaboration and remote flexibility.<br>What You’ll Do:<br>• Serve as the first point of contact for technical support across Windows, Microsoft 365, networking, and ERP systems.<br>• Manage the IT ticket queue, triage issues, and provide Tier 1 support.<br>• Assist with account setup, password resets, MFA, and access requests.<br>• Deploy workstations, peripherals, and AV equipment.<br>• Support ERP user access and printing issues.<br>• Maintain IT documentation, SOPs, and a searchable knowledge base.<br>• Track IT assets and coordinate vendor repairs.<br><br>• What You Bring:<br>• 1–2 years of Help Desk or Desktop Support experience, or relevant certifications/training.<br>• Familiarity with Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking (TCP/IP, DNS, DHCP, VPN).<br>• Strong communication skills and a customer-first mindset.<br><br>Bonus Points For:<br>• Associate’s degree in IT or related field.<br>• Experience with Intune, Azure, Windows Server, or ERP.<br>• Certifications like CompTIA A+, Network+, or Microsoft Fundamentals.<br><br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
We are looking for a meticulous and dependable Deployment Technician to join our team in Mendota Heights, Minnesota. This contract position focuses on supporting mobile device configurations, particularly Android tablets, while ensuring seamless setup and deployment processes. The role requires adaptability, teamwork, and occasional flexibility for early or late shifts.<br><br>Responsibilities:<br>• Configure and deploy Android tablets and other mobile devices according to detailed instructions.<br>• Perform repetitive setup tasks with precision and efficiency.<br>• Collaborate with team members to ensure smooth operations during deployments.<br>• Provide support during early morning or late evening shifts as required.<br>• Travel locally to deployment sites, ensuring reliable transportation is available.<br>• Assist in troubleshooting and resolving issues with mobile devices.<br>• Follow safety guidelines and procedures during all tasks.<br>• Maintain clear and effective communication with team members and stakeholders.
We are looking for a dedicated Desktop Support Analyst to join our team in Robbinsville, New Jersey. This role is essential in ensuring smooth technology operations, providing mentorship, and delivering exceptional technical support during emergencies. The ideal candidate is a proactive problem-solver who thrives in a dynamic environment and is willing to work flexible hours to meet organizational needs.<br><br>Responsibilities:<br>• Maintain and enhance network and security systems to ensure optimal performance and reliability.<br>• Provide consistent support for hardware and software across multiple locations.<br>• Collaborate with the IS& T Manager to align technical operations with business strategies.<br>• Mentor and guide the Deskside Support Specialist to foster their growth and effectiveness.<br>• Respond promptly to critical on-call support needs, including nights and weekends.<br>• Troubleshoot and resolve technical issues efficiently to minimize downtime.<br>• Implement configuration management practices to streamline technology processes.<br>• Manage and support Active Directory accounts and permissions.<br>• Ensure proper backup procedures are in place and functioning effectively.<br>• Utilize expertise in Cisco, Citrix, and Dell technologies to address system-related challenges.
<p>Position: IT INFRASTRUCTURE SUPPORT ANALYST - Skills ranging from desktop, hardware, software, networking, systems and more</p><p>Location: Territory includes: Iowa City, Cedar Rapids, Muscatine, Iowa</p><p><strong>Salary: $50,000 - 65,000 + FULL BENEFITS + COMPANY CAR</strong></p><p><br></p><p>*** For immediate and confidential consideration, please send a message to Shawn M Troy - Technology Practice Director with Robert Half - on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***</p><p><br></p><p>Robert Half is looking for an IT INFRASTRUCTURE SUPPORT ANALYST professionals for a permanent direct hire full time position for the Cedar Rapids - Iowa City - Muscatine Corridor <strong>(this would be your territory using a COMPANY CAR!)</strong> This individual will work for a small to medium sized client company who is a leader in their space.</p><p><br></p><p>In this role you will apply your array of IT Infrastructure support and trouble-shooting skills ranging from desktop, hardware, software, networking, systems and more. Tremendous opportunity to continue to grow your IT career, learn more, be supported and obtain excellent compensation + <strong>full benefits + company car, no overnight travel. This position is core business hours, Monday thru Friday.</strong></p><p><br></p><p>It is a perfect time to bring your expertise to this IT INFRASTRUCTURE SUPPORT ANALYST within the Muscatine, Iowa City, and Cedar Rapids, IA area. You will be a part of a thriving and stable organization and have the opportunity advancement and growth. Exceptional benefits!</p><p><br></p><p>Requirements:</p><p>• Consideration given to candidates with degree and 1+ year experience to non-degree candidates with 3+ years or more of experience in prior desktop support, network and or system experience:</p><p>○ Windows XP/7/10, Server 2003 - 2016, DNS, CHCP, LAN, Networking, routers, switches, desktop support, hardware, software, other</p><p>• Must be self-directed, continuous learner, with good customer service skills</p><p>• Clean driving record and ability to pass a background check</p><p><br></p><p><br></p><p>*** For immediate and confidential consideration, please send a message to Shawn M Troy on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 319-362-8606 or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***We are looking for an experienced Desktop Support Analyst to join our team in Muscatine, Iowa. In this role, you will provide technical support for a variety of IT systems, including desktop hardware, software, and networking solutions. This position offers an excellent opportunity to develop your career in a stable and supportive environment, with competitive compensation and benefits.</p>
Job Summary:<br>We are seeking a skilled and customer-focused Level 2 Help Desk Technician to provide advanced technical support to end-users and ensure the smooth operation of IT systems. The ideal candidate will have strong troubleshooting abilities, a solid understanding of IT infrastructure, and the ability to resolve complex technical issues escalated from Level 1 support.<br><br>Key Responsibilities:<br>Respond to and resolve escalated technical support tickets in a timely and detail oriented manner.<br><br>Troubleshoot and resolve issues related to hardware, software, networking, printers, and mobile devices.<br><br>Assist in system installations, upgrades, and configuration of end-user environments.<br><br>Provide remote and on-site support as needed.<br><br>Escalate unresolved issues to Level 3 support or other appropriate teams.<br><br>Document issues, solutions, and processes in the ticketing system (e.g., ServiceNow, Jira, etc.).<br><br>Collaborate with Level 1 support to train and guide them on handling recurring or known issues.<br><br>Participate in deploying and maintaining desktop and laptop systems, including OS imaging and patch management.<br><br>Maintain user accounts, permissions, and access rights in Active Directory and other systems.<br><br>Ensure compliance with IT policies, security standards, and procedures.<br><br>Requirements:<br>Education & Experience:<br>Associate’s or Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).<br><br>2–4 years of experience in a help desk or technical support role, preferably in an L2 capacity.<br><br>Technical Skills:<br>Proficiency in Windows and macOS operating systems.<br><br>Experience with Microsoft 365, Active Directory, and Exchange.<br><br>Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN).<br><br>Knowledge of ITSM tools (e.g., ServiceNow, Jira, Zendesk).<br><br>Experience with remote support tools (e.g., TeamViewer, AnyDesk, RDP).<br><br>Basic scripting knowledge (e.g., PowerShell) is a plus.<br><br>Soft Skills:<br>Strong problem-solving and analytical skills.<br><br>Excellent communication and interpersonal abilities.<br><br>Ability to work independently and in a team environment.<br><br>Strong organizational and documentation skills.<br><br>Customer-first mindset with a commitment to quality service.<br><br>Preferred Certifications (not required):<br>CompTIA A+, Network+, or Security+<br><br>Microsoft Certified: Modern Desktop Administrator Associate<br><br>ITIL Foundation
We are looking for a skilled Desktop Support Analyst to join our team in Chicago, Illinois. In this long-term contract role, you will provide technical assistance to users, ensuring smooth operations and efficient problem resolution. This is an excellent opportunity for individuals with strong communication skills and a passion for delivering exceptional support.<br><br>Responsibilities:<br>• Record detailed information about reported issues, including root cause analysis and resolutions, in the ticket management system.<br>• Respond to and manage support tickets submitted through various channels, such as text messages, web portals, and phone calls.<br>• Assist users in locating information and resolving technical inquiries effectively.<br>• Provide timely troubleshooting for hardware, software, and connectivity problems.<br>• Adhere to established processes and workflows to ensure consistent support delivery.<br>• Collaborate with team members to identify patterns in recurring issues and contribute to long-term solutions.<br>• Maintain a high level of client satisfaction by addressing concerns promptly and professionally.<br>• Utilize customer support tools, such as Zendesk, to track and manage service requests.<br>• Deliver technical guidance to users with varying levels of expertise.<br>• Stay updated on system changes and enhancements to provide accurate support.
We are looking for a skilled Desktop Support Analyst to join our team in Cowpens, South Carolina. This long-term contract position offers an exciting opportunity to work in a dynamic manufacturing environment where you will play a key role in supporting desktop systems, resolving technical issues, and assisting with IT infrastructure transitions. If you are a proactive problem-solver with a strong technical background, we encourage you to apply.<br><br>Responsibilities:<br>• Provide comprehensive support for desktop systems, including installation, maintenance, and troubleshooting.<br>• Conduct imaging and deployment of Windows 11 devices, ensuring smooth transitions for end-users.<br>• Assist with the migration of systems to VMware and Nutanix platforms, contributing to infrastructure upgrades.<br>• Perform physical mounting and setup of servers and other hardware as required.<br>• Support the transition to Office 365, addressing user needs and resolving technical challenges.<br>• Collaborate with team members to resolve IT tickets efficiently and provide excellent customer service.<br>• Participate in networking support, including working with Aruba systems and assisting in the transition to new solutions.<br>• Maintain accurate documentation of processes, configurations, and resolutions.<br>• Engage in an on-call rotation after an initial onboarding period to provide timely support.<br>• Demonstrate flexibility by taking on various IT-related tasks and responsibilities as needed.
We are looking for a skilled Lead Technical Support Analyst to join our team in Clearwater, Florida, on a Contract-to-permanent basis. This role involves providing in-depth technical assistance to customers, leveraging mechanical and electrical expertise to resolve issues efficiently. The ideal candidate will thrive in a fast-paced healthcare environment, ensuring customer satisfaction while maintaining high standards of professionalism.<br><br>Responsibilities:<br>• Address customer inquiries and troubleshoot technical issues with accuracy and efficiency.<br>• Apply mechanical and electrical knowledge, including the use of diagnostic tools like voltmeters, to identify and resolve equipment malfunctions.<br>• Manage challenging customer situations with professionalism and effective de-escalation techniques.<br>• Collaborate with colleagues to ensure seamless communication and successful resolution of technical problems.<br>• Create and maintain detailed documentation for technical procedures and training purposes.<br>• Stay updated on new technologies and processes, continuously enhancing technical expertise.<br>• Assist with the repair and maintenance of mechanical equipment as required.<br>• Demonstrate dependability and consistency in handling inbound customer support tasks.<br>• Foster teamwork and a positive work environment in all interactions.
<p>Position: IT INFRASTRUCTURE SUPPORT ANALYST</p><p>Location: Territory includes: Iowa City, Cedar Rapids, Muscatine, Iowa</p><p><strong>Salary: $50,000 - 65,000 + FULL BENEFITS + COMPANY CAR</strong></p><p><br></p><p>*** For immediate and confidential consideration, please send a message to Shawn M Troy - Technology Practice Director with Robert Half - on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***</p><p><br></p><p>Robert Half is looking for an IT INFRASTRUCTURE SUPPORT ANALYST professionals for a permanent direct hire full time position for the Cedar Rapids - Iowa City - Muscatine Corridor <strong>(this would be your territory using a COMPANY CAR!)</strong> This individual will work for a small to medium sized client company who is a leader in their space.</p><p><br></p><p>In this role you will apply your array of IT Infrastructure support and trouble-shooting skills ranging from desktop, hardware, software, networking, systems and more. Tremendous opportunity to continue to grow your IT career, learn more, be supported and obtain excellent compensation + <strong>full benefits + company car, no overnight travel. This position is core business hours, Monday thru Friday.</strong></p><p><br></p><p>It is a perfect time to bring your expertise to this IT INFRASTRUCTURE SUPPORT ANALYST within the Cedar Rapids, Iowa City, and Muscatine, Iowa area. You will be a part of a thriving and stable organization and have the opportunity advancement and growth. Exceptional benefits!</p><p><br></p><p>Requirements:</p><p>• Consideration given to candidates with degree and 1+ year experience to non-degree candidates with 3+ years or more of experience in prior desktop support, network and or system experience:</p><p>○ Windows XP/7/10, Server 2003 - 2016, DNS, CHCP, LAN, Networking, routers, switches, desktop support, hardware, software, other</p><p>• Must be self-directed, continuous learner, with good customer service skills</p><p>• Clean driving record and ability to pass a background check</p><p><br></p><p><br></p><p>*** For immediate and confidential consideration, please send a message to Shawn M Troy on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 319-362-8606 or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***</p>
We are looking for a skilled Desktop Support Analyst to join our team in Deerfield, Illinois, on a contract basis. This role involves providing technical assistance to end-users, troubleshooting hardware and software issues, and supporting a Windows 11 migration project. If you thrive in a dynamic environment and are passionate about delivering exceptional IT support, we encourage you to apply.<br><br>Responsibilities:<br>• Offer deskside support to approximately 50 users by addressing technical issues and providing solutions.<br>• Resolve support tickets related to password resets, software installations, internet connectivity, and user access to systems such as SharePoint.<br>• Assist with the Windows 11 migration project by imaging devices, applying updates, and troubleshooting compatibility issues.<br>• Ensure clear and precise communication with end-users while delivering outstanding customer service.<br>• Perform hands-on tasks requiring adherence to safety protocols, including wearing steel-toe boots and goggles when necessary.<br>• Maintain and configure desktop hardware and software to ensure optimal performance.<br>• Collaborate with other IT team members to diagnose and resolve complex technical challenges.<br>• Document and track technical issues to ensure timely resolution and continuous improvement.
<p>We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Cambridge, MA. This role involves providing comprehensive technical support for end-users, including both traditional desktop services and advanced cloud-related tasks within Azure. The ideal candidate will possess a strong background in Windows environments and demonstrate exceptional customer service skills while addressing a variety of technical challenges.</p><p><br></p><p>Responsibilities:</p><p>• Deliver onsite technical support to resolve end-user issues efficiently and effectively.</p><p>• Manage and resolve escalated support tickets, ensuring timely solutions.</p><p>• Provide assistance with both traditional desktop support tasks and advanced cloud services within Azure.</p><p>• Perform software installation, uninstallation, and troubleshooting on approved applications.</p><p>• Offer onboarding and offboarding support for employees, including device setup and account management.</p><p>• Maintain and support conference room equipment and audiovisual systems.</p><p>• Troubleshoot and resolve printer-related issues, including network, multifunction, and label printers.</p><p>• Administer and manage Active Directory accounts, ensuring proper access and security.</p><p>• Utilize tools such as Intune, Defender, and other Microsoft technologies to enhance system performance and security.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Carlisle, Pennsylvania. In this long-term contract position, you will provide comprehensive technical support to end-users across office and manufacturing environments. This role offers a dynamic opportunity to troubleshoot, maintain, and optimize IT systems while contributing to operational efficiency.<br><br>Responsibilities:<br>• Provide hands-on and remote technical support for desktops, laptops, network systems, telecom equipment, video conferencing tools, VoIP systems, and mobility devices.<br>• Install, configure, and maintain personal computer hardware and software to ensure optimal functionality.<br>• Manage IT incident queues, effectively resolving Level I and Level II technical issues.<br>• Identify, evaluate, and validate new hardware and software solutions to improve cost-efficiency and operational performance.<br>• Utilize System Center Configuration Manager (SCCM) to install, configure, monitor, support, and optimize IT systems.<br>• Maintain and support Windows Active Directory domains, including user logins, permissions, Group Policies, and network printing in compliance with corporate policies.<br>• Develop and update documentation for the company’s Knowledge Base, ensuring clear communication for both end-users and IT staff.<br>• Perform on-site and remote desktop support services to address end-user needs.<br>• Collaborate with the Field Operations Team and provide work direction as needed.<br>• Ensure the security and availability of IT systems while adhering to organizational policies.
We are looking for a skilled Desktop Support Analyst to join our team in New York, NY. In this role, you will be responsible for providing technical assistance to ensure smooth operations across various desktop systems and devices. This is a long-term contract position offering an excellent opportunity to contribute to a dynamic environment and enhance your technical expertise.<br><br>Responsibilities:<br>• Provide comprehensive technical support for desktop hardware, software, and peripherals, ensuring efficient functionality.<br>• Manage desktop imaging processes to prepare devices for deployment and ensure seamless user experiences.<br>• Support and troubleshoot audio-visual equipment to facilitate presentations and meetings.<br>• Configure and maintain Apple iOS devices, including iPhones, to meet organizational standards.<br>• Resolve issues related to Microsoft Windows 10 systems, ensuring minimal downtime and maximum productivity.<br>• Administer Active Directory to manage user accounts and permissions effectively.<br>• Collaborate with team members to identify and implement improvements in desktop support processes.<br>• Respond promptly to user inquiries and technical issues, providing clear resolutions and guidance.<br>• Maintain accurate documentation of support activities and technical procedures.<br>• Stay updated on emerging technologies and best practices to enhance support capabilities.
Robert Half is looking to grow the Desktop Support team for our client about 30 minutes from Oshkosh, WI. The Desktop Support Analyst will be joining a team of 5 other individuals handling similar or escalated tickets. You will be supporting internal customers in a few locations walking distance. You will get your steps in daily! The Desktop Support Analyst will be working in a Microsoft environment, Windows 7 & 10, printers, specialized applications, and working deskside with end users about 50% of your time. The other 50% will be remote support. This is a fun team that works hard and encourages independent work and research to come up with solutions. There is a knowledge base and ticketing system you will use as well. <br> If you are interested, please apply online! <br> Must haves: 2+ more years • Desktop/Printers/overall Device Support • Excellent customer service - most out in the plant working with end users, all internal staff at the plant • Hardware/Imaging • Microsoft environment - O365 <br> We are looking for a Desktop Support Analyst with a minimum of two or more years of providing technical support to internal users for a mid to larger company. The diversity of work will keep you busy. Thank you!
<p>We are looking for a dedicated Desktop Support Analyst to join our team in the jersey shore area. In this role, you will provide technical assistance to clients, ensuring their IT systems operate seamlessly. This position offers the opportunity to showcase your problem-solving skills and technical expertise while delivering exceptional client support.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 technical support by diagnosing and resolving issues related to IT systems and applications.</p><p>• Monitor and maintain IT infrastructure for optimal performance and reliability.</p><p>• Collaborate with team members to implement innovative IT solutions tailored to client needs.</p><p>• Maintain detailed records of support activities and configurations for effective documentation.</p><p>• Communicate with clients to understand their requirements and provide timely updates on progress.</p><p>• Respond to urgent technical concerns during on-call shifts, scheduled one week per month.</p><p>• Troubleshoot networking issues and ensure connectivity for clients.</p><p>• Assist with scripting and automation tasks using PowerShell to enhance system efficiency.</p><p>• Deploy and image desktop hardware, ensuring proper setup and functionality.</p>
We are looking for an experienced Desktop Support Analyst to join our team on a long-term contract basis. This position is based onsite in Shoreview, Minnesota, and involves providing advanced desktop support for corporate users, including executives, and remote employees. You will play a critical role in ensuring seamless deployment, maintenance, and troubleshooting of hardware and software systems.<br><br>Responsibilities:<br>• Deploy and configure Windows and iOS laptops at the corporate campus to ensure smooth operations.<br>• Deliver prompt technical support to executive staff and administrators, addressing urgent IT needs.<br>• Provide maintenance and troubleshooting for audio/visual equipment across conference rooms and individual workspaces.<br>• Collaborate with both onshore and offshore teams to support deployment processes and operations.<br>• Manage hardware disposal activities in compliance with organizational standards.<br>• Respond to incidents and resolve technical issues efficiently to minimize downtime.<br>• Utilize Microsoft SCCM for desktop imaging and deployment tasks.<br>• Maintain and update Active Directory accounts as part of user support and system management.
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Milwaukee, Wisconsin. This role involves supporting a migration to Windows 11, ensuring compatibility and smooth transitions for client systems. The ideal candidate will have strong troubleshooting skills and the ability to collaborate effectively with IT teams and end-users.<br><br>Responsibilities:<br>• Manage the migration of client systems from legacy operating systems to Windows 11, ensuring seamless transitions.<br>• Evaluate hardware and software compatibility to meet Windows 11 requirements.<br>• Resolve technical issues and troubleshoot challenges that arise during the migration process.<br>• Configure network settings and set up endpoint devices as needed for the system upgrade.<br>• Partner with client IT staff and project managers to adhere to project timelines and deliverables.<br>• Offer guidance and support to end-users facing difficulties with the new operating system.<br>• Create detailed documentation of processes, technical configurations, and troubleshooting steps throughout the migration.<br>• Conduct testing to confirm system functionality after migration.<br>• Ensure all devices meet security and performance standards post-upgrade.
We are looking for a skilled Desktop Support Analyst to join our team in New York, NY, on a Contract to permanent basis. In this role, you will provide technical assistance and support to ensure seamless operation of desktop environments and IT systems. Your ability to troubleshoot, manage priorities, and deliver exceptional customer service will be critical to your success.<br><br>Responsibilities:<br>• Provide technical support for Windows 10 systems, including troubleshooting hardware and software issues.<br>• Assist with the configuration and maintenance of laptops, tablets, and other devices.<br>• Manage and resolve issues within the Office 365 suite, including Exchange, OneDrive/SharePoint, and Teams.<br>• Support PC imaging and ensure proper setup for new devices.<br>• Maintain and troubleshoot Active Directory accounts and permissions.<br>• Address networking fundamentals, ensuring connectivity and system performance.<br>• Collaborate with team members to prioritize and resolve IT issues effectively.<br>• Document and track support cases to ensure timely resolution and follow-up.<br>• Stay updated on emerging technologies and contribute to process improvements.<br>• Provide guidance on best practices for IT usage and security.
<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
We are looking for a skilled Help Desk Analyst II to join our team in Woburn, Massachusetts. In this role, you will provide exceptional technical support and assistance to internal users, ensuring their issues are resolved efficiently and effectively. This is a long-term contract position ideal for an individual with a passion for problem-solving and a commitment to delivering excellent customer service.<br><br>Responsibilities:<br>• Respond promptly to technical support requests from internal users, ensuring all issues are addressed with professionalism.<br>• Diagnose and resolve software, hardware, and network problems across various platforms, including Microsoft, Apple, and Android devices.<br>• Utilize troubleshooting skills to address issues related to Cisco and Citrix technologies.<br>• Maintain detailed documentation of customer interactions and solutions within designated systems.<br>• Support configuration management and hardware deployments for end users.<br>• Assist with Active Directory administration, including account setup and maintenance.<br>• Provide guidance on the use of computer systems and applications to enhance user experience.<br>• Collaborate with team members to identify opportunities for process improvements within the service desk operations.<br>• Ensure consistent compliance with organizational policies and standards.<br>• Stay updated on emerging technologies to better support user needs.
We are looking for a skilled Desktop Support Analyst to join our team in Neenah, Wisconsin. In this long-term contract position, you will play a critical role in providing exceptional technical support and ensuring smooth operations for end-users. If you have a strong background in desktop support and a customer-focused approach, we encourage you to apply.<br><br>Responsibilities:<br>• Deliver responsive and detail-oriented customer service while addressing technical issues and resolving end-user concerns.<br>• Configure and deploy new laptops, including imaging and setup, ensuring compatibility with Windows 11.<br>• Manage and resolve support tickets using Fresh Service or similar ticketing systems.<br>• Perform password resets and troubleshoot login-related issues efficiently.<br>• Install, organize, and maintain cabling to ensure a clean and presentable workspace for users.<br>• Assist with troubleshooting desktop hardware and software issues, including Microsoft Office Suite and Teams.<br>• Support Active Directory tasks, including account management and updates.<br>• Collaborate with team members to ensure timely resolution of technical problems and system updates.<br>• Conduct basic troubleshooting for Intune and other Microsoft technologies as needed.<br>• Provide training and guidance to users on system functionalities and best practices.
We are looking for a skilled Desktop Support Analyst to join our team in Piscataway, New Jersey. In this role, you will provide technical assistance to faculty and staff across various locations, ensuring the smooth operation of desktop systems and applications. This is a Contract-to-permanent position ideal for professionals with expertise in Google Suite and Microsoft Windows.<br><br>Responsibilities:<br>• Deliver timely and effective technical support to faculty and staff across multiple locations.<br>• Troubleshoot and resolve issues related to desktop systems, software, and peripherals.<br>• Install, configure, and maintain Microsoft Windows operating systems.<br>• Provide guidance on the use of Google Suite applications to optimize workflows.<br>• Collaborate with team members to identify and implement system improvements.<br>• Maintain accurate documentation of support activities and resolutions.<br>• Ensure compliance with organizational IT policies and standards.<br>• Conduct routine updates and patches to maintain system security and performance.<br>• Assist in onboarding new users by setting up accounts and providing initial training.<br>• Respond promptly to service requests and prioritize tasks based on urgency.
