107 results for Mobile Device Support Analyst jobs

Mobile Device Support Tech

Las Vegas, NV
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a Mobile Device Support Technician to join a healthcare organization in Las Vegas, Nevada. This role focuses on supporting mobile device upgrades and configuration updates across multiple hospital locations. As a long-term contract position, you will play an essential role in ensuring smooth operations and enhanced functionality for healthcare staff across the organization. Responsibilities: • Perform operating system upgrades and configuration updates for mobile devices used by healthcare staff. • Implement upgrades from Injoy v10 to v12 following established procedures and guidelines. • Provide on-site support across multiple hospital locations, ensuring timely updates for all devices. • Collaborate with healthcare professionals to address device-related issues and ensure optimal performance. • Manage and update approximately 200–300 devices at each hospital within the project timeline. • Follow systematic processes to ensure accuracy and consistency in device upgrades. • Troubleshoot technical problems related to mobile devices and resolve them efficiently. • Maintain clear communication with team members and hospital staff regarding project progress and device statuses. • Adhere to company protocols and industry standards during all upgrade activities. • Travel between hospitals within the Las Vegas area to provide hands-on support.
2026-03-13T00:00:00Z

Mobile Device Developer

Jacksonville, FL
remote
Temporary
0 - 0 USD / Yearly
We are looking for an experienced Mobile Device Developer to join our team on a contract basis. This position is based in Jacksonville, Florida, and requires a strong background in mobile application development, including hybrid frameworks and integration with native device features. The ideal candidate will have over seven years of relevant experience and a deep understanding of Angular, Apple Wallet integration, and mobile wrapper technologies. Responsibilities: • Develop and maintain mobile applications using Angular and hybrid frameworks such as Ionic and Capacitor. • Design responsive and user-friendly interfaces optimized for mobile devices. • Integrate native Android and iOS APIs into hybrid applications through plugins and native bridges. • Implement Apple Wallet functionality, including creating and signing passes using PassKit framework. • Manage certificates, provisioning profiles, and secure distribution methods for Apple Wallet passes. • Build and maintain backend services for pass updates and secure distribution. • Debug and troubleshoot mobile applications to ensure high performance and functionality. • Collaborate with cross-functional teams to deliver seamless integrations and updates. • Stay updated on the latest trends and technologies in mobile development and Apple Wallet integration.
2026-03-10T00:00:00Z

Application Support Analyst

Saint Petersburg, FL
onsite
Permanent
50000 - 70000 USD / Yearly
A public-sector organization is seeking an Application Support Analyst to provide day‑to‑day operational support for internal application systems and end‑user technology. This role focuses on maintaining desktop environments, administering third‑party software, supporting business applications, and ensuring reliable operation of computer hardware, peripherals, and operating systems. The position requires a self‑motivated professional who can work independently, manage multiple tasks, and coordinate with external vendors when needed. Key Responsibilities<ul><li>Support and maintain a Microsoft‑based desktop environment, including installation, configuration, and troubleshooting of computers, printers, and related peripherals.</li><li>Administer and support vendor‑provided application systems used across the organization.</li><li>Perform operating system installation, configuration, updates, and issue resolution.</li><li>Assist with job scheduling, documentation, and routine operational tasks for application software.</li><li>Provide end‑user support, training, and guidance to ensure effective use of technology resources.</li><li>Install and maintain digital display equipment as needed.</li><li>Utilize scripting tools such as PowerShell to automate tasks and improve efficiency.</li><li>Serve as a liaison between internal teams and external vendors to resolve technical issues.</li><li>Maintain accurate records of work activities using established ticketing and change‑management processes.</li><li>Support organizational needs during emergency situations as part of an emergency‑critical role.</li></ul>
2026-03-12T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-03-03T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-03-03T00:00:00Z

Desktop Support Analyst

Vandalia, OH
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled and proactive Desktop Support Analyst to join our team on a long-term contract basis. This role, based in Vandalia, Ohio, involves providing comprehensive support for desktop and mobile devices, ensuring smooth operations for both office and production environments. You will play a key role in troubleshooting, maintaining systems, and assisting users with technical issues. Responsibilities: • Monitor and review daily system backups for local site servers and network equipment, documenting findings appropriately. • Collaborate with network administrators to address connectivity issues, server concerns, and maintain accurate Active Directory entries. • Provide first-level support for non-standard applications and resolve hardware or software issues affecting desktop and mobile devices. • Manage incident and service tickets efficiently, ensuring timely resolutions. • Update and maintain configuration items in the computer management database. • Offer technical support for production and office peripherals, addressing any operational issues. • Assist users through escalated triage from the Service Desk, walk-up tech bar, and direct walk-ins. • Adhere to established code of conduct and company standards. • Travel occasionally (up to 10%) to support technical needs across locations.
2026-03-06T00:00:00Z

Desktop Support Analyst

San Antonio, TX
onsite
Temporary
21 - 25 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. This long-term contract position is ideal for candidates with a passion for IT and a desire to provide high-quality technical support to end users. The role requires a proactive approach to troubleshooting, maintaining systems, and delivering effective solutions in a dynamic work environment. Responsibilities: • Record and document details of service requests and issues with accuracy, including categorization and prioritization, using the IT service desk tool. • Provide remote support to users through IT service desk tools or Skype for Business. • Manage and maintain Active Directory and Office 365 accounts effectively. • Deliver hands-on technical support to internal staff, including hardware and software troubleshooting. • Utilize internal and external resources, such as knowledge bases, manuals, and vendor support platforms, to resolve technical issues. • Ensure timely updates and resolutions for service desk tickets to meet user needs. • Collaborate with team members to address complex technical challenges. • Perform routine maintenance and updates for IT equipment and systems. • Offer on-site assistance at users’ desks when required to resolve issues.
2026-03-09T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-03-03T00:00:00Z

Desktop Support Analyst

West Chester, PA
onsite
Contract / Temporary to Hire
0 - 0 USD / Yearly
We are looking for a skilled Desktop Support Analyst to join our team in West Chester, Pennsylvania. This role is focused on providing exceptional technical assistance and customer service to ensure the smooth operation of desktop systems and related technologies. As a contract-to-permanent position, this opportunity offers the potential for long-term growth and development within the organization. Responsibilities: • Provide hands-on deskside support to troubleshoot and resolve hardware, software, and connectivity issues. • Manage configuration tasks for desktop systems, ensuring proper setup and functionality. • Utilize ticketing systems to track and resolve user incidents efficiently. • Perform re-imaging of devices to maintain system integrity and compliance. • Administer and maintain Active Directory accounts, ensuring proper access and security. • Deliver remote support to assist users in resolving technical challenges. • Conduct basic troubleshooting for a variety of Microsoft Office applications and other commonly used software. • Collaborate with team members to deploy and manage desktop hardware and peripherals. • Offer excellent customer service to address user concerns and ensure satisfaction. • Stay up-to-date with evolving technologies to improve support processes and tools.
2026-03-04T00:00:00Z

Desktop Support Analyst

New York, NY
onsite
Permanent
70000 - 85000 USD / Yearly
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. The ideal candidate will provide advanced technical support to internal clients, ensuring a seamless experience with desktop systems, software, and connectivity. This role requires strong customer service skills and the ability to address and resolve technical issues efficiently, including high-level support for executives. Responsibilities: • Deliver Level 2 and Level 3 technical support for internal users, addressing complex desktop, software, and connectivity issues. • Ensure smooth functionality and troubleshooting of Windows 11 OS, Office 365, Azure Active Directory, and Microsoft Teams. • Provide specialized "white glove" support for visiting executives, resolving technical challenges promptly and professionally. • Handle service ticketing requests, ensuring timely and effective resolution of reported problems. • Diagnose and resolve issues related to video conferencing and connectivity, ensuring optimal performance. • Escalate unresolved technical problems to networking or system administration teams for further investigation. • Collaborate with team members to implement solutions that enhance system performance and user experience. • Maintain up-to-date knowledge of desktop technologies and assist with certifications when required. • Conduct proactive monitoring and maintenance of PC workstations to prevent potential disruptions.
2026-03-12T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. This role involves providing technical support for desktops, workstations, and related hardware, ensuring smooth operations across various systems. As a long-term contract position, this opportunity is ideal for professionals seeking stability and growth in the healthcare industry. Responsibilities: • Provide technical assistance for desktop systems, including troubleshooting and resolving issues efficiently. • Manage and support Active Directory operations to maintain system security and functionality. • Install, configure, and maintain desktop hardware and peripherals to ensure optimal performance. • Perform imaging and deployment of Windows 10 systems across the organization. • Conduct regular maintenance and updates for workstations to prevent potential disruptions. • Collaborate with team members to address complex technical challenges and implement solutions. • Document technical procedures and solutions to enhance knowledge sharing within the team. • Ensure compliance with security protocols and standards during all technical operations. • Assist users with software installations and updates to maintain compatibility and productivity. • Provide timely and effective communication to users regarding technical issues and resolutions.
2026-03-04T00:00:00Z

Desktop Support Analyst

Anderson, SC
onsite
Contract / Temporary to Hire
23 - 27 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Anderson, South Carolina. This Contract to permanent position requires someone with a hands-on approach to managing and maintaining hardware, software, and operating systems in a dynamic IT environment. The role offers an excellent opportunity to contribute to a fast-paced organization while ensuring smooth technical operations. Responsibilities: • Install, configure, and maintain company hardware, software, and operating systems to ensure optimal performance. • Set up and image laptops for both new and existing employees, ensuring they are ready for use. • Provide encryption keys and assist users with secure access when required. • Troubleshoot and resolve technical issues related to hardware and software across the organization. • Deploy and configure desktop software tailored to user needs. • Manage and prioritize incident tickets using the ServiceNow platform, ensuring timely resolutions. • Perform inventory checks and asset management tasks to maintain accurate records of equipment and supplies. • Conduct necessary updates to Windows systems to keep devices secure and functional. • Recommend hardware and software purchases based on organizational needs. • Assist with additional tasks and responsibilities as assigned.
2026-03-09T00:00:00Z

Desktop Support Analyst

Louisville, KY
onsite
Contract / Temporary to Hire
20 - 23.5 USD / Hourly
We are looking for a dedicated Desktop Support Analyst to join our team in Louisville, Kentucky. This Contract to permanent position involves providing exceptional Level 1 technical support to end users, ensuring their hardware and software issues are resolved efficiently. The role requires a hands-on approach, excellent troubleshooting skills, and a strong focus on customer service in a fully on-site setting. Responsibilities: • Create and update tickets with accurate details and ensure timely documentation. • Deliver first-line technical support by diagnosing and resolving basic hardware, software, and operating system problems. • Assist with computer imaging, workstation setups, hardware deployments, and equipment replacements. • Provide guidance to end users on Microsoft products and address common desktop-related concerns. • Monitor ticket queues and service level agreements to ensure prompt issue resolution. • Assign or reassign tickets to maintain proper ownership and workflow efficiency. • Escalate complex issues to higher-tier support teams when necessary. • Manage tasks related to moving, setting up, or shipping computer equipment as required.
2026-02-18T00:00:00Z

Desktop Support Analyst

Green Bay, WI
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are seeking an IT Support Specialist I to support and maintain technical infrastructure across a growing enterprise environment. This role provides hands-on support for end-user technology, ensuring timely resolution of issues and a positive user experience through responsive service and direct collaboration with business teams.This position is ideal for someone who enjoys a mix of desktop support, hardware troubleshooting, and user interaction in a fast-paced operational environment. Key Responsibilities<ul><li>Provide frontline support for end-user workstations, hardware, and related software (including scan guns, label printers, laptops, tablets, and peripherals)</li><li>Diagnose and resolve hardware and software issues, implementing effective corrective solutions</li><li>Participate in IT documentation and knowledge base updates to support team efficiency</li><li>Assist with system imaging, equipment deployment, and lifecycle management</li><li>Support system changes, upgrades, and rollouts affecting end users</li><li>Collaborate with third-party IT vendors providing equipment and support services</li><li>Respond promptly to system outages and service disruptions to minimize downtime</li><li>Partner with team members to deliver consistent, high-quality IT support</li></ul>QualificationsRequired<ul><li>Bachelor’s degree in Computer Science, Computer Engineering, </li><li>or 2+ years of direct IT support experience</li><li>Experience with Microsoft operating systems, Active Directory, and domain environments</li><li>Hands-on experience with Windows OS and Microsoft 365 suite</li><li>Strong troubleshooting and problem-solving skills</li></ul>Preferred<ul><li>Experience supporting Apple devices</li><li>Exposure to manufacturing or operational environments</li></ul> What We’re Looking For<ul><li>Strong customer service mindset and communication skills</li><li>Ability to work onsite and collaborate directly with end users</li><li>Organized and detail-oriented approach to documentation and processes</li><li>Willingness to learn and grow within IT operations</li></ul>
2026-03-03T00:00:00Z

Desktop Support Analyst

Bridgewater, NJ
onsite
Temporary
23 - 27 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Bridgewater, New Jersey. In this long-term contract role, you will provide essential technical support to ensure seamless operation of computer systems, mobile devices, and related technologies. This position requires strong problem-solving abilities and a customer-focused approach to addressing technical issues. Responsibilities: • Diagnose and resolve hardware and software issues for desktop computers and mobile devices. • Configure, maintain, and troubleshoot desktop workstations, including Windows 10 systems. • Provide support for Active Directory administration and related user access requests. • Ensure proper imaging and deployment of desktop hardware across the organization. • Assist with the installation and maintenance of office automation tools and software. • Deliver remote and in-person technical assistance to employees as needed. • Document technical issues and solutions in detail for future reference. • Collaborate with other IT teams to address complex system problems. • Conduct routine system checks and updates to ensure optimal performance. • Educate users on best practices for utilizing technology efficiently.
2026-02-16T00:00:00Z

Desktop Support Analyst

Saint Paul, MN
onsite
Temporary
25 - 30 USD / Hourly
We are looking for a dedicated Desktop Support Analyst to join our team. This position involves providing technical assistance to resolve hardware, software, and network-related issues while delivering excellent internal customer service. Responsibilities:• Manage and prioritize tickets in the unassigned queue to ensure timely resolution.• Perform desktop support tasks such as software updates, device imaging using Microsoft Entra ID, and troubleshooting hardware issues.• Diagnose and resolve technical problems across mobile devices, desktop systems, and network-related areas.• Utilize the Autotask ticketing system to track, document, and manage support cases.• Assist with basic networking tasks, requiring a high-level understanding of concepts.• Generate reports and extract data to support operational needs.• Deliver exceptional customer service to internal users, ensuring their technical concerns are addressed efficiently.• Follow established processes and workflows to maintain consistency in support operations.• Provide hands-on troubleshooting across a range of IT systems and tools.• Collaborate with team members to address escalated issues requiring Level 2/3 support.
2026-03-13T00:00:00Z

Desktop Support Analyst

Cambridge, MD
onsite
Temporary
25 - 41 USD / Hourly
Responsible for maintaining customer satisfaction for overall IT support for designated site(s)· Responsible for troubleshooting and resolving hardware, software and network issues· Responsible for Plant Systems support including vendor collaboration and troubleshooting· Responsible to collaboration between multiple teams for continuous improvement· Responsible for cyber security compliance related to OS updates, patches and maintenance· Responsible for site level incident management and point of escalation· Responsible for hardware configuration and deployment for employee onboarding· Responsible for hardware asset management for equipment inventory and end of lifemanagement· Responsible for completing and filing system-related documentation· Must maintain a broad knowledge of state-of-the-art technology, equipment, and/or systems
2026-02-27T00:00:00Z

Desktop Support Analyst

Olive Branch, MS
onsite
Contract / Temporary to Hire
30 - 32 USD / Hourly
Job Title: IT Support Specialist – Logistics & Manufacturing Location: Olive Branch Microsoft Schedule: 10:30PM-7:00PM Friday through Tuesday (Off Wednesday & Thursday) Employment Type: permanent / Contract / contract-to-permanent Environment: Microsoft 365 / SCCM / Intune Pay 32.00 Per hour Position Overview: We are seeking a highly skilled and dependable IT Support Specialist to provide hands-on technical support in a fast-paced logistics and manufacturing environment. The ideal candidate will have extensive experience with RF scanner configuration, Zebra label printer maintenance, and enterprise deployment tools such as SCCM or Intune. This role requires strong troubleshooting skills across networking, hardware, and software platforms, with a focus on maintaining uptime and operational efficiency. Key Responsibilities: Configure, deploy, and support RF scanners and Zebra label printers. Perform routine maintenance and troubleshooting of label printing systems. Use SCCM or Intune to manage device imaging, software deployments, and updates. Provide Tier 1–2 support for Windows-based systems in an O365 environment. Troubleshoot network connectivity issues including DNS, DHCP, Telnet, and SSH. Manage and maintain Active Directory user accounts and group policies. Collaborate with cross-functional teams to support manufacturing and logistics operations. Document technical procedures, configurations, and resolutions. Maintain high availability and responsiveness during scheduled workdays (Friday–Tuesday). Required Qualifications: 3+ years of IT support experience in a logistics or manufacturing setting. Proficiency with RF scanner configuration and Zebra printer support. Hands-on experience with SCCM or Intune for imaging and deployments. Strong understanding of Microsoft 365 and Windows OS environments. Solid knowledge of networking fundamentals: DNS, DHCP, Telnet, SSH. Experience with Active Directory administration. Excellent problem-solving and communication skills. Ability to work independently and manage multiple priorities. Flexible schedule with availability to work weekends and holidays as needed. Preferred Qualifications: Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate. Experience with scripting or automation tools (PowerShell, etc.). Familiarity with ITIL practices and service desk ticketing systems.
2026-03-04T00:00:00Z

Desktop Support Analyst

Maywood, IL
onsite
Temporary
34.1 - 38.8 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Maywood, Illinois. In this long-term contract position, you will play a vital role in ensuring the efficiency and functionality of IT systems for a non-profit organization. Your expertise will be crucial in providing technical support, troubleshooting issues, and maintaining hardware and software to meet organizational needs. Responsibilities: • Reset passwords and address user access concerns to ensure smooth system functionality. • Diagnose and resolve technical issues related to hardware and software in a timely manner. • Collaborate with the Impact IT Team to support system-related tasks and organizational projects. • Set up and configure equipment such as projectors, computers, and other technology for meetings and presentations. • Develop, edit, and manage PowerPoint presentations for team briefings and stakeholder meetings. • Monitor and optimize system performance to ensure hardware and software run efficiently. • Provide support for virtual and physical meeting setups, catering to both internal teams and external stakeholders. • Offer occasional on-call support during night shifts to address urgent IT needs. • Maintain and update IT documentation, including system configurations, troubleshooting guides, and meeting setup instructions. • Adhere to government security standards and protocols in all IT operations.
2026-03-12T00:00:00Z

Desktop Support Analyst

New York, NY
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. In this long-term contract position, you will play a vital role in providing exceptional IT support to ensure smooth operations for local and remote workstations. This is an onsite role requiring your presence five days a week. Responsibilities: • Deliver prompt and efficient IT support to address technical issues and minimize disruption. • Manage and respond to incoming support tickets through the Service Desk system. • Prioritize and resolve tickets systematically, ensuring urgent matters are handled first. • Adjust configurations, utilities, and software settings for both local and remote systems. • Maintain clear and detailed documentation of IT processes and resolution methods. • Collaborate on special projects to enhance IT services and infrastructure.
2026-03-11T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-03-03T00:00:00Z

Desktop Support Analyst

Hialeah, FL
onsite
Permanent
60000 - 65000 USD / Yearly
We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service. Responsibilities:• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.• Configure, deploy, and maintain hardware and software in alignment with organizational standards.• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.• Conduct routine maintenance and updates on end-user systems to ensure security and performance.• Collaborate with team members to manage configuration changes and maintain system documentation.• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.
2026-02-18T00:00:00Z

Desktop Support Analyst

Portsmouth, NH
onsite
Permanent
40000 - 60000 USD / Yearly
We are looking for a dedicated Desktop Support Analyst to provide first-line technical assistance to users in a dynamic environment. In this role, you will address hardware, software, and network-related issues, ensuring timely resolution and escalating more complex problems to higher support levels. The ideal candidate is proactive, detail-oriented, and committed to delivering exceptional customer service. Responsibilities:• Troubleshoot and resolve basic hardware and software issues involving Windows and Microsoft 365 applications.• Address network connectivity problems, including Wi-Fi and Ethernet, ensuring systems are operational.• Document and track all technical issues using the ticketing system while adhering to established timelines.• Escalate unresolved technical matters to Tier 2 or Tier 3 support teams for advanced troubleshooting.• Assist with onboarding new users, including device setup and system configurations.• Maintain accurate and detailed documentation for all troubleshooting processes and resolutions.• Provide attentive and courteous technical support to users, ensuring a positive customer experience.• Collaborate with team members to continuously improve support workflows and processes.
2026-02-20T00:00:00Z

iOS Mobile Device Support

Minneapolis, MN
onsite
Temporary
21 - 26 USD / Hourly
This contract role supports day-to-day operations of the organization’s mobile device management (MDM) program. The position focuses on coordinating device deployment, configuration, vendor interactions, and issue resolution to ensure mobile devices remain reliable and ready for operational use. The role works closely with internal teams, external partners, and support vendors to maintain stable and predictable mobile technology operations.Key Responsibilities• Support daily MDM operations for iOS mobile devices, including deployment, configuration, assignment, and lifecycle tracking• Coordinate with vendors, internal technology teams, and Tier 1 support to resolve device, application, and connectivity issues• Serve as an escalation point for more complex mobile device issues and assist with troubleshooting and root-cause analysis• Maintain device inventory, data plans, and related documentation• Assist with configuration changes, updates, and process improvements related to mobile device management• Create and maintain basic support documentation and knowledge resources• Support frontline staff and internal stakeholders with MDM-related questions and processes Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com).
2026-03-12T00:00:00Z

IT Support Analyst

Boston, MA
onsite
Permanent
60000 - 90000 USD / Yearly
We are looking for an experienced IT Support Analyst to join our financial services client in Boston, Massachusetts. This role is focused on delivering white-glove technical support to end users while ensuring smooth and uninterrupted technology operations. The ideal candidate will have a strong background in resolving technical issues, providing hands-on and remote assistance, and maintaining a high standard of professionalism and customer service. This role is fully onsite in Boston. Responsibilities:• Respond promptly to technical support requests, delivering attentive and high-quality service to minimize disruptions.• Troubleshoot, resolve, and document software, hardware, and mobile device issues for end users.• Set up, configure, and upgrade systems and software to maintain secure and efficient operations.• Manage onboarding and offboarding processes, including account setup, hardware provisioning, and deactivation.• Coordinate office equipment installations, workstation setups, and hardware relocations with thorough testing and organization.• Provide support for conference room technology, ensuring smooth functionality for meetings and presentations.• Administer Active Directory and Microsoft Entra ID accounts, including security group management and permissions.• Develop user guides and documentation to enhance consistency and optimize IT support processes.• Collaborate with infrastructure teams to enhance desktop and mobile computing environments.• Maintain inventory of IT equipment and coordinate secure disposal of outdated hardware and e-waste.
2026-03-11T00:00:00Z