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2 results for Technical Product Support Analyst in Clearwater, FL
- Sarasota, FL
- onsite
- Temporary to Hire
- 0 - 0 USD / Yearly
- We are looking for a Technical Support Rep to join a water industry organization in Sarasota, Florida as part of a contract opportunity with permanent potential. In this onsite role, you will serve as a key resource for customers by resolving technical product concerns, guiding users after purchase, and ensuring a high standard of service across every interaction. You will work closely with cross-functional teams to address product performance questions, document recurring issues, and contribute insights that support operational excellence and product improvement.<br><br>Responsibilities:<br>• Investigate and resolve customer issues involving instrument performance, including hardware, software, data output, and application-related concerns.<br>• Deliver post-implementation and post-sale training to help customers use products effectively and confidently.<br>• Guide customers to the appropriate manuals, reference tools, and support materials needed to answer product questions.<br>• Record support requests, warranty matters, quality-related observations, and customer feedback in internal systems with clear and accurate detail.<br>• Prepare pricing estimates for repairs and follow-up service needs, while coordinating return authorizations and tracking equipment sent in for service.<br>• Maintain detailed case histories that capture the reported problem, diagnostic steps taken, and final resolution for each support interaction.<br>• Coordinate with quality and internal stakeholders to escalate non-conformance concerns, monitor progress, and communicate updates back to customers.<br>• Analyze trends in support activity, recurring product issues, and warranty data to produce reports and recommendations for management.<br>• Keep product registrations, dashboards, reporting records, and activity logs current while reviewing data for consistency and accuracy.<br>• Contribute to process improvements and create customer-facing support content that helps reduce repeat issues and strengthens user understanding.
- 2026-05-18T00:00:00Z
- Saint Petersburg, FL
- onsite
- Permanent / Full Time
- 50000 - 70000 USD / Yearly
- <p>A public-sector organization is seeking an Application Support Analyst to provide day‑to‑day operational support for internal application systems and end‑user technology. This role focuses on maintaining desktop environments, administering third‑party software, supporting business applications, and ensuring reliable operation of computer hardware, peripherals, and operating systems. The position requires a self‑motivated professional who can work independently, manage multiple tasks, and coordinate with external vendors when needed.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Support and maintain a Microsoft‑based desktop environment, including installation, configuration, and troubleshooting of computers, printers, and related peripherals.</li><li>Administer and support vendor‑provided application systems used across the organization.</li><li>Perform operating system installation, configuration, updates, and issue resolution.</li><li>Assist with job scheduling, documentation, and routine operational tasks for application software.</li><li>Provide end‑user support, training, and guidance to ensure effective use of technology resources.</li><li>Install and maintain digital display equipment as needed.</li><li>Utilize scripting tools such as PowerShell to automate tasks and improve efficiency.</li><li>Serve as a liaison between internal teams and external vendors to resolve technical issues.</li><li>Maintain accurate records of work activities using established ticketing and change‑management processes.</li><li>Support organizational needs during emergency situations as part of an emergency‑critical role.</li></ul><p><br></p>
- 2026-05-20T00:00:00Z