<p>Robert Half is partnering with a reputable healthcare organization in Lewes, DE, and the surrounding areas to offer <strong>entry-level opportunities</strong> for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These contract-to-hire roles will provide hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month.</p><p> </p><p><strong>What’s in it for you?</strong></p><ul><li><strong>Bonus Incentives</strong></li><li><strong>Paid Certifications</strong> to enhance your skills and value in the field</li><li><strong>Tuition Reimbursement</strong> to support your continued education</li><li><strong>Comprehensive Benefits Package</strong>, including healthcare, retirement options, and more</li><li><strong>Career Advancement Opportunities</strong> in a company committed to your professional development</li></ul><p><strong>What We’re Looking For</strong>:</p><p>Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.</p><p>We are offering a contract-to-hire employment opportunity in the healthcare industry for a Customer Service Representative. The role is located in Lewes, Delaware, United States. As a Patient Service Representative, you will be tasked with managing patient data, handling insurance details, and providing excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Maintain precise records of customer credit information.</p><p>• Take necessary action by monitoring customer accounts.</p><p>• Handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details.</p>
We are looking for a dedicated Medical Customer Service Representative to join our team in New Milford, Connecticut. This is a long-term contract position requiring exceptional communication skills and a strong ability to handle high call volumes in a fast-paced environment. Ideal candidates will bring prior experience in medical or insurance settings, contributing to seamless patient scheduling and registration.<br><br>Responsibilities:<br>• Schedule appointments for new patients across all physicians, ensuring adherence to the core and on-call schedules.<br>• Update daily physician schedules promptly based on any changes, following established protocols.<br>• Accurately complete patient registration details, including appointment reasons, physician preferences, and insurance information.<br>• Collect essential meaningful use data such as ethnicity, smoking history, active medications, and allergies.<br>• Prepare accounts by printing daily charge tickets, verifying co-pay collection, and reviewing eligibility reports.<br>• Confirm insurance requirements for physician referrals and ensure all pre-certifications are obtained for radiology tests and specialty services.<br>• Maintain comprehensive patient logs for tracking registration activities and ensure data accuracy.<br>• Efficiently handle incoming calls, connecting callers to appropriate extensions and paging staff when necessary.<br>• Process pre-authorizations for medical services, including faxing approvals to facilities and updating system records.<br>• Follow up daily on pending orders, securing additional documentation as required by insurance providers.
We are looking for a dedicated Medical Customer Service Representative to join our team in Bakersfield, California. In this long-term contract position, you will play a vital role in ensuring smooth patient care by managing supplies, interacting with patients, and supporting staff in a healthcare setting. This role offers an excellent opportunity to apply your customer service skills in a dynamic and detail-oriented environment.<br><br>Responsibilities:<br>• Maintain and organize sterile and clean supplies to support patient care in surgical settings.<br>• Restock supplies efficiently between patient room visits to ensure readiness for procedures.<br>• Communicate effectively with patients to address their needs and provide a positive experience.<br>• Collaborate with healthcare staff to ensure smooth operations and timely support.<br>• Handle inbound calls related to patient inquiries and billing concerns with professionalism.<br>• Utilize basic medical terminology to assist in accurate communication and documentation.<br>• Ensure patient satisfaction by addressing concerns promptly and maintaining a customer-focused approach.<br>• Monitor inventory levels and report shortages to ensure continuous availability of necessary supplies.<br>• Follow established protocols to maintain a safe and compliant healthcare environment.
<p>We are looking for a dedicated Customer Service Representative to join our team in Idaho. In this role, you will provide support to both internal and external customers by delivering exceptional service and addressing their needs with professionalism. This is a long-term contract position, offering an opportunity to make a meaningful impact in the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p>• Provide outstanding customer service by addressing inquiries and resolving issues in a timely and accurate manner.</p><p>• Maintain detailed and precise documentation of interactions and transactions to ensure compliance with company policies.</p><p>• Support patients by scheduling appointments, verifying authorizations, and assisting with claims or benefit-related questions.</p><p>• Identify and escalate sensitive or complex issues, such as financial, medical, or legal risks, following established protocols.</p><p>• Translate verbal communications into clear and concise written documentation as required.</p><p>• Collaborate with internal teams to ensure smooth operations and a positive customer experience.</p><p>• Assist in training new team members and supporting colleagues with administrative tasks when necessary.</p><p>• Monitor and meet performance metrics related to accuracy, quality, and attendance.</p><p>• Utilize various systems and tools, including Microsoft Office Suite, to efficiently manage tasks and resolve customer needs.</p><p>• Uphold the organization’s commitment to diversity, inclusion, and superior customer care.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Idaho. In this role, you will provide support to both internal and external customers by delivering exceptional service and addressing their needs with professionalism. This is a long-term contract position, offering an opportunity to make a meaningful impact in the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p>• Provide outstanding customer service by addressing inquiries and resolving issues in a timely and accurate manner.</p><p>• Maintain detailed and precise documentation of interactions and transactions to ensure compliance with company policies.</p><p>• Support patients by scheduling appointments, verifying authorizations, and assisting with claims or benefit-related questions.</p><p>• Identify and escalate sensitive or complex issues, such as financial, medical, or legal risks, following established protocols.</p><p>• Translate verbal communications into clear and concise written documentation as required.</p><p>• Collaborate with internal teams to ensure smooth operations and a positive customer experience.</p><p>• Assist in training new team members and supporting colleagues with administrative tasks when necessary.</p><p>• Monitor and meet performance metrics related to accuracy, quality, and attendance.</p><p>• Utilize various systems and tools, including Microsoft Office Suite, to efficiently manage tasks and resolve customer needs.</p><p>• Uphold the organization’s commitment to diversity, inclusion, and superior customer care.</p>
<p>Are you passionate about providing exceptional customer service and supporting patients with their healthcare needs? We're looking for dedicated individuals to join our client's team as Remote Patient Service Representatives. In this role, you'll be responsible for assisting patients, managing sensitive information, and ensuring the highest level of customer satisfaction while working from the comfort of your home. With a clear path to permanent placement based on performance and attendance, this is a fantastic opportunity to grow your career in healthcare support. If you're ready to make a difference, apply today!</p><p><br></p><p><u> This is a remote role in the U.S. (</u><strong>excluding CA, TX, VA, AK, and IL)</strong>. </p><p><br></p><p>Responsibilities:</p><ul><li>Achieve performance goals in patient satisfaction, accuracy, quality, and attendance Adhere to department standards and daily adherence metrics</li><li>Provide exceptional customer service, demonstrating the client's commitment to quality care and concern for all internal and external customers</li><li>Manage multi-tasking tasks using dual monitors, including data entry and phone etiquette, while maintaining compliance with guidelines</li><li>Handle sensitive patient information and advocate for patient needs</li><li>Support other team members with paperwork and patient issue resolution</li><li>Identify financial, medical, and legal risks during customer interactions and follow proper procedures</li><li>Use internal systems to manage customer needs such as appointments, authorizations, claims, invoices, eligibility benefits, and appeals</li><li>Accurately document and translate oral information in accordance with company guidelines</li><li>Assist patients in selecting a PCP and provide general information about the medical group</li><li>Coordinate with clinicians and Telehealth Nurses, including arranging transportation, DME, and home health services</li><li>Update and process PCP changes in the system</li></ul><p><br></p>
We are looking for a dedicated and empathetic Customer Service Representative to join a dynamic team in the healthcare industry. This long-term contract position offers an opportunity to make a meaningful impact by providing exceptional support to patients navigating their healthcare needs. If you excel in communication, problem-solving, and thrive in fast-paced environments, this role is for you.<br><br>Responsibilities:<br>• Deliver compassionate and patient-focused customer service to individuals dealing with healthcare-related concerns.<br>• Explain healthcare benefits, assist patients in understanding Explanation of Benefits (EOBs), and clarify claims, billing processes, and payment options.<br>• Guide patients through documentation submission, utilizing tools such as DocuSign to ensure efficient workflows.<br>• Handle and resolve inquiries from the financial service inbox, providing accurate and timely responses.<br>• Review and interpret insurance plans to help patients understand their coverage and financial responsibilities.<br>• Collaborate with the team to establish streamlined processes that enhance operational efficiency.<br>• Support patients in navigating payment plans and financial obligations with clarity and empathy.<br>• Work effectively in a fast-paced environment to address urgent issues and provide solutions.<br>• Maintain up-to-date knowledge of healthcare policies and billing practices to offer accurate assistance.
<p>Are you passionate about providing exceptional customer service and supporting patients with their healthcare needs? We're looking for dedicated individuals to join our client's team as Remote Patient Service Representatives. In this role, you'll be responsible for assisting patients, managing sensitive information, and ensuring the highest level of customer satisfaction while working from the comfort of your home. With a clear path to permanent placement based on performance and attendance, this is a fantastic opportunity to grow your career in healthcare support. If you're ready to make a difference, apply today!</p><p><br></p><p><u> This is a remote role in the U.S. (</u><strong>excluding CA, TX, VA, AK, and IL)</strong>. </p><p><br></p><p>Responsibilities:</p><ul><li>Achieve performance goals in patient satisfaction, accuracy, quality, and attendance Adhere to department standards and daily adherence metrics</li><li>Provide exceptional customer service, demonstrating the client's commitment to quality care and concern for all internal and external customers</li><li>Manage multi-tasking tasks using dual monitors, including data entry and phone etiquette, while maintaining compliance with guidelines</li><li>Handle sensitive patient information and advocate for patient needs</li><li>Support other team members with paperwork and patient issue resolution</li><li>Identify financial, medical, and legal risks during customer interactions and follow proper procedures</li><li>Use internal systems to manage customer needs such as appointments, authorizations, claims, invoices, eligibility benefits, and appeals</li><li>Accurately document and translate oral information in accordance with company guidelines</li><li>Assist patients in selecting a PCP and provide general information about the medical group</li><li>Coordinate with clinicians and Telehealth Nurses, including arranging transportation, DME, and home health services</li><li>Update and process PCP changes in the system</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Liverpool, New York. In this Contract-to-Permanent position, you will play a vital role in ensuring a seamless experience for customers through effective communication and problem-solving. This role is an excellent opportunity for individuals passionate about providing exceptional service within the healthcare industry.<br><br>Responsibilities:<br>• Respond promptly to incoming calls, addressing customer inquiries and resolving concerns with professionalism.<br>• Process orders accurately and efficiently, ensuring all details align with customer needs.<br>• Maintain detailed records in electronic medical systems, adhering to data entry protocols.<br>• Handle both inbound and outbound calls, providing support and information as required.<br>• Collaborate with team members to ensure customer satisfaction and service consistency.<br>• Utilize basic medical terminology and abbreviations to communicate effectively with clients and healthcare professionals.<br>• Manage email correspondence, ensuring timely and accurate responses to customer inquiries.<br>• Adhere to company policies and procedures while delivering quality customer interactions.<br>• Provide exceptional support for healthcare-related inquiries, demonstrating knowledge of EMR systems.
<p>We are looking for a skilled and detail-oriented Patient Service Representative to join our team in Syracuse, New York. This is a Contract-to-permanent position within the healthcare industry, offering an excellent opportunity to contribute to patient care and administrative efficiency. The ideal candidate will play a vital role in ensuring smooth clinic operations and providing exceptional service to patients.</p><p><br></p><p>Responsibilities:</p><p>• Prepare patient charts by printing facesheets, organizing documents into folders, and gathering required consult materials.</p><p>• Ensure all necessary clinical information is readily available for patient visits.</p><p>• Submit and monitor the status of Release of Information forms generated during the checkout process.</p><p>• Actively manage and maintain a full schedule for Nurse Practitioners to optimize clinic operations.</p><p>• Provide backup support for patient check-in processes as needed.</p><p>• Coordinate schedules and appointments to enhance workflow and minimize disruptions.</p><p>• Utilize CRM tools such as EPIC for accurate record-keeping and patient data management.</p><p>• Answer inbound calls professionally and assist with patient inquiries.</p><p>• Generate charts and graphs to support reporting and documentation needs.</p>
<p>Are you passionate about providing excellent customer service? Do you thrive in a fast-paced, dynamic work environment? We’re seeking talented <strong>Customer Service Representatives</strong> to join our team on an ongoing basis!</p><p><br></p><p><strong>Who We’re Looking For:</strong></p><p>As a Customer Service Representative, you will be responsible for handling inquiries, resolving issues, and delivering exceptional service that leaves a positive impression. Ideal candidates are problem-solvers, effective communicators, and motivated to bring value to every customer interaction.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly to customer inquiries via phone, email, or chat.</li><li>Track and resolve customer complaints and ensure satisfaction.</li><li>Maintain accurate customer records and document interactions.</li><li>Collaborate with other teams to identify solutions for customer needs.</li><li>Stay informed about company products, services, and procedures.</li></ul><p><br></p>
<p><strong><u>Customer Service Specialist</u></strong><em> - dynamic company and culture!</em></p><p>Are you detail-oriented, adaptable, and eager to contribute to a dynamic team? Join a leading manufacturing business in the New London, CT area with exciting growth opportunities in a Customer Service Lead role. If you excel in data entry, thrive in dynamic environments, and have experience in manufacturing or ERP systems, this position could be perfect for you.</p><p><br></p><p>*Fully onsite, 5 days per week in the office*</p><p><br></p><p><em><u>Position Overview:</u></em></p><p>• Accurately input customer orders and related data into the system to ensure error-free processing.</p><p>• Monitor order status, address issues promptly, and coordinate with internal departments to resolve discrepancies.</p><p>• Perform general administrative tasks, including filing, documentation, and generating reports.</p><p>• Work closely with production and shipping teams to guarantee timely delivery and fulfillment of orders.</p><p>• Utilize ERP system to manage orders, inventory, and customer information effectively.</p><p>• Maintain clear and precise communication with customers to address inquiries and provide updates.</p><p><br></p><p><strong>Qualifications:</strong></p><ul><li><strong>Education/Experience:</strong> 3+ years of relevant experience.</li><li><strong>Skills:</strong> ERP system preferred, proficient with MS Suite; solution-driven mindset.</li><li><strong>Personality Traits:</strong> Quick learner, adaptable, detail-oriented, organized, eager, and enthusiastic.</li></ul><p><strong> </strong></p><p><strong>Why Join Us?</strong></p><ul><li>Work in a collaborative team environment with opportunities for growth.</li><li>Be a part of an organization with an awesome culture and top-notch benefits</li></ul><p><br></p><p><strong>To be considered</strong>, apply today or email your resume to <strong><u>Drew.Schroll@RobertHalf com. </u></strong></p><p><br></p>
<p>We are looking for a skilled Customer Service Representative to join a team in Plymouth, Minnesota. In this role, you will serve as a dispatcher, ensuring the seamless coordination of requests and schedules. This is a long-term contract position that requires exceptional communication skills, adaptability, and the ability to thrive in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls, including emergency situations, inquiries, follow-ups, and service requests.</p><p>• Schedule and coordinate service appointments to meet customer needs effectively.</p><p>• Create and manage dispatch tickets for all service calls.</p><p>• Assign service technicians to jobs, providing them with necessary details and support.</p><p>• Update and maintain systems to reflect technician availability and schedules.</p><p>• Oversee the dispatch board and ensure schedules are up-to-date.</p><p>• Monitor and forecast workloads to maintain operational efficiency.</p><p>• Deliver accurate information and assistance to technicians during their assignments.</p><p>• Track new service tickets and ensure existing ones are updated promptly.</p>
<p>Are you passionate about delivering top-tier service in a virtual healthcare setting? We are currently seeking a <strong>Remote Patient Service Representative</strong> for a dynamic 4-month temp-to-hire opportunity. This <strong>Remote Patient Service Representative</strong> role offers a competitive pay rate of $19.50 per hour and the flexibility of working remotely.</p><p><br></p><p><strong>Position Highlights:</strong></p><ul><li><strong>Remote work – </strong>California, Texas, and Illinois residents not eligible</li><li><strong>Pay: </strong>$19.50 per hour</li><li><strong>Hours: </strong>This role does not follow a set schedule or specific shifts at this time. The team operates 24/7, so flexibility is important as coverage needs may vary.</li><li><strong>Duration: </strong>4 months with potential for temp-to-hire, dependent on performance</li></ul><p><strong>Responsibilities:</strong></p><ul><li>Deliver exceptional service to patients and internal teams in a remote call center environment</li><li>Handle a high volume of back-to-back calls (80+ daily) efficiently and professionally</li><li>Meet performance goals related to satisfaction, quality, and attendance</li><li>Use dual monitors to manage data entry, live calls, and various resources</li><li>Assist with documentation, claims processing, and insurance benefits</li><li>Maintain confidentiality while handling sensitive patient data</li><li>Provide support for Telehealth and other administrative functions</li></ul>
<p>Are you passionate about delivering top-tier service in a virtual healthcare setting? We are currently seeking a <strong>Remote Patient Service Representative</strong> for a dynamic 4-month temp-to-hire opportunity. This <strong>Remote Patient Service Representative</strong> role offers a competitive pay rate of $19.50 per hour and the flexibility of working remotely.</p><p><br></p><p><strong>Position Highlights:</strong></p><ul><li><strong>Remote work – </strong>California, Texas, and Illinois residents not eligible</li><li><strong>Pay: </strong>$19.50 per hour</li><li><strong>Hours: </strong>This role does not follow a set schedule or specific shifts at this time. The team operates 24/7, so flexibility is important as coverage needs may vary.</li><li><strong>Duration: </strong>4 months with potential for temp-to-hire, dependent on performance</li></ul><p><strong>Responsibilities:</strong></p><ul><li>Deliver exceptional service to patients and internal teams in a remote call center environment</li><li>Handle a high volume of back-to-back calls (80+ daily) efficiently and professionally</li><li>Meet performance goals related to satisfaction, quality, and attendance</li><li>Use dual monitors to manage data entry, live calls, and various resources</li><li>Assist with documentation, claims processing, and insurance benefits</li><li>Maintain confidentiality while handling sensitive patient data</li><li>Provide support for Telehealth and other administrative functions</li></ul>
<p>Nashua, NH - ON-SITE - Patient Access Specialist - 3rd Shift Position</p><p>Hours 11:00am-7:00pm - Multiple Openings </p><p><br></p><p>We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. This Contract to permanent position focuses on ensuring seamless patient admissions and delivering exceptional service while adhering to organizational policies and regulatory standards. As part of the healthcare industry, this role plays a vital part in supporting patients and maintaining efficient processes.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and verify medical necessity to ensure compliance with regulations.</p><p>• Deliver clear instructions to patients, collect insurance details, and process physician orders while maintaining a high level of customer service.</p><p>• Meet point-of-service collection targets and pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.</p><p>• Explain and obtain signatures for consent and treatment forms, ensuring patients understand their rights and responsibilities.</p><p>• Verify insurance eligibility and input benefit data to support billing processes and enhance claims accuracy.</p><p>• Utilize software tools to identify potential non-payment issues for Medicare patients, distribute required forms, and provide necessary documentation.</p><p>• Conduct audits on patient accounts to ensure accuracy and compliance with quality standards, offering feedback to leadership as needed.</p><p>• Maintain a compassionate and detail-oriented approach in all patient interactions, aligning with organizational goals and customer service expectations.</p><p>• Provide patient education materials and ensure all required documentation is completed promptly and correctly.</p>
<p>Robert Half is hiring! Join our client’s team, a Fortune 50 organization, and leader in the healthcare industry!</p><p> </p><p>We're looking for 30 dedicated, enthusiastic, and service-oriented individuals to become Patient Service Representatives in a fully remote capacity from your home. This is your chance to make a significant difference in the lives of patients across the country, providing key support and assistance without leaving your home.</p><p> </p><p>In this vital role as a Patient Service Representative, you'll serve as the patient's primary point of contact, answering queries, addressing concerns, scheduling appointments, and ensuring they receive the highest level of customer service.</p><p> </p><p>Responsibilities:</p><ul><li>Answering <strong><u>high volumes</u></strong> of patient inquiries, resolving issues, and providing a consistent and exceptional customer service experience</li><li>Scheduling and rescheduling patient appointments</li><li>Accurately recording and maintaining patient records</li><li>Coordinating with medical professionals to ensure the highest level of patient care</li></ul>
<p>Robert Half is hiring! Join our client’s team, a Fortune 50 organization, and leader in the healthcare industry!</p><p> </p><p>We're looking for 30 dedicated, enthusiastic, and service-oriented individuals to become Patient Service Representatives in a fully remote capacity from your home. This is your chance to make a significant difference in the lives of patients across the country, providing key support and assistance without leaving your home.</p><p> </p><p>In this vital role as a Patient Service Representative, you'll serve as the patient's primary point of contact, answering queries, addressing concerns, scheduling appointments, and ensuring they receive the highest level of customer service.</p><p> </p><p>Responsibilities:</p><ul><li>Answering <strong><u>high volumes</u></strong> of patient inquiries, resolving issues, and providing a consistent and exceptional customer service experience</li><li>Scheduling and rescheduling patient appointments</li><li>Accurately recording and maintaining patient records</li><li>Coordinating with medical professionals to ensure the highest level of patient care</li></ul><p><br></p>
We are looking for a dedicated Patient Service Representative to join our team in Syracuse, New York. In this role, you will provide exceptional support to patients by managing their scheduling, registration, and service needs. This is a Contract-to-permanent opportunity within the healthcare industry, offering a chance to make a meaningful impact on patient experiences.<br><br>Responsibilities:<br>• Coordinate patient scheduling to ensure timely and efficient appointments.<br>• Assist patients with inquiries and provide clear information about services.<br>• Facilitate patient registration by accurately collecting and verifying required information.<br>• Deliver excellent customer service in a call center environment, addressing patient concerns promptly.<br>• Maintain accurate records and documentation in compliance with healthcare standards.<br>• Collaborate with healthcare staff to ensure seamless operations and patient satisfaction.<br>• Handle sensitive patient information with confidentiality and professionalism.<br>• Resolve scheduling conflicts and patient issues effectively.<br>• Support patients in navigating healthcare processes and procedures.<br>• Uphold organizational standards for patient care and service quality.
<p>We are looking for a dedicated Bilingual Customer Service Representative to join our team in Wall, New Jersey. In this role, you will play a key part in helping clients navigate the complexities of benefit plans and open enrollment processes while enhancing employee engagement through strategic communication. This is a long-term contract position with extensive training provided, making it an excellent opportunity for individuals seeking to build their skills in the health insurance industry.</p><p><br></p><p>Responsibilities:</p><p>• Assist clients with open enrollment processes and address their inquiries regarding benefit plans.</p><p>• Provide accurate and efficient data entry for both numeric and alphanumeric information.</p><p>• Utilize Microsoft Outlook, Excel, and Word to manage communications, track data, and prepare reports.</p><p>• Collaborate with team members to ensure streamlined administration of client benefit plans.</p><p>• Deliver exceptional customer service by responding promptly and professionally to client needs.</p><p>• Participate in comprehensive training sessions to gain industry knowledge and enhance your skill set.</p><p>• Support the development of strategic communication initiatives aimed at improving employee engagement.</p><p>• Maintain organized records and ensure data accuracy within internal systems.</p><p>• Troubleshoot basic issues related to benefit administration and escalate complex matters as needed.</p><p>• Continuously adapt to new processes and tools introduced during the training and operational phases.</p>
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
<p>We are looking for a detail-oriented Medical Billing and Payment Posting Specialist to join our team located in the Greater Philadelphia Region. In this fast-paced and rapidly growing environment, you will play a key role in supporting the fee-for-service finance department. This Medical Billing and Payment Posting Specialist role is a contract position that requires strong organizational skills and proficiency with multiple software applications.</p><p><br></p><p>What you get to do every single day:</p><p>• Review and upload claims accurately to ensure proper processing and timely reimbursement.</p><p>• Track claims manually and maintain detailed records for auditing and reporting purposes.</p><p>• Develop and refine standard operating procedures (SOPs) with guidance from leadership.</p><p>• Utilize software tools such as QuickBooks for invoicing and payment management.</p><p>• Handle customer service inquiries related to billing and payments.</p><p>• Navigate and work efficiently across various medical portals and applications, including ModMed, Ability, and Pear.</p><p>• Conduct audits to identify discrepancies and ensure compliance with billing standards.</p><p>• Address medical insurance denials and resolve issues effectively.</p><p>• Process transactions using platforms like Square and maintain accurate financial records.</p><p>• Collaborate with team members to improve processes and support departmental goals.</p>
<p>Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.</p><p><br></p><p>Major Responsibilities</p><p>· Fulfill customer inquiries</p><p>· Order/Vendor Management</p><p>· Build strong customer relationships</p><p>· Process Improvement</p><p>· Sales Support</p><p>· Maintain customer records</p><p>· Delivery Tracking</p><p>· Follow-up with all customer correspondence via phone and email</p><p>· Ability to transfer documentation into a Paperless Environment</p>
<p>We are seeking a Customer Service Representative for our location in Reston, Virginia. This position is located within a dynamic industry with a focus on customer interaction and financial services. The role is based onsite, offering the opportunity to be part of a vibrant office environment.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Process customer credit applications with precision.</p><p>• Update and maintain accurate customer credit records.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Send reminders to customers about delinquent payments via email, voicemail, and mail.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Collaborate with the mortgage division, applying prior collections or banking experience as needed.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p><p><br></p>
<p>3rd Shift (Night Shift) Patient Access Specialist! 11:00pm-7:00am - Multiple Openings! </p><p><br></p><p>We are offering a contract to permanent employment opportunity for a Patient Access Specialist in Nashua, New Hampshire. In this role, you will be fundamental in providing quality services to patients by managing their admission processes and ensuring regulatory compliance within the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Ensure precise assignment of MRNs and carry out medical necessity and compliance checks.</p><p>• Efficiently handle incoming, outgoing, and inter-office calls via the telephone switchboard.</p><p>• Adhere to organizational policies while delivering exceptional customer service with compassion.</p><p>• Conduct pre-registration of patients' accounts prior to their visits, which may involve both inbound and outbound communication to gather demographic, insurance, and other patient information.</p><p>• Inform patients, guarantors, or legal guardians about general consent for treatment forms, obtain necessary signatures, and distribute patient education documents.</p><p>• Review responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support Point of Service Collections and billing processes.</p><p>• Use the Advance Beneficiary Notice (ABN) software to accurately screen medical necessity, inform Medicare patients of potential non-payment of tests, and distribute the ABN as needed.</p><p>• Utilize auditing and reporting systems for quality assurance to correct accounts, including those from other employees, departments, and facilities.</p><p>• Conduct account audits to ensure all forms are completed accurately and timely, meeting audit standards, and provide statistical data to Patient Access leadership.</p>
