<p>We are looking for a Medical Customer Service Specialist to join our team, helping patients and healthcare providers navigate appointments, billing, and insurance questions. This position would be supporting the Indianapolis area.</p><p><br></p><p><strong>Hours</strong>: Monday - Friday 8am - 5pm</p><p><br></p><p><strong>Responsibilities for the position include the following:</strong></p><ul><li>Serve as the primary point of contact for patients, healthcare providers, and insurance companies regarding medical billing, appointments, authorizations, and general inquiries.</li><li>Accurately document and update patient information within electronic health records (EHR) or related systems.</li><li>Resolve billing questions, insurance claim issues, and patient concerns with empathy and professionalism.</li><li>Communicate effectively via phone, email, and online portals, ensuring timely and accurate information delivery.</li><li>Coordinate scheduling and appointment requests, and facilitate patient registration as needed.</li><li>Maintain knowledge of HIPAA guidelines and patient privacy standards at all times.</li><li>Collaborate with internal departments such as billing, admissions, and clinical staff to ensure a seamless patient experience.</li><li>Identify opportunities to enhance patient satisfaction and contribute to team process improvements.</li></ul><p><br></p>
We are looking for a dedicated Medical Customer Service Representative to join our team in Westerville, Ohio. In this contract position, you will serve as a vital link between patients and the organization by addressing billing concerns, resolving account issues, and ensuring the delivery of exceptional service. This role requires strong communication skills, attention to detail, and a patient-centric approach to handling inquiries and transactions.<br><br>Responsibilities:<br>• Facilitate the resolution of patient account balances with a focus on delivering a positive and supportive experience.<br>• Accurately calculate and collect payments from patients while adhering to established guidelines.<br>• Maintain accuracy and efficiency in processing patient accounts and related transactions.<br>• Set up payment plans using the online bill pay system in accordance with approved policies.<br>• Investigate and resolve claims-related issues in a timely manner.<br>• Collaborate with the scheduling department to identify in-network insurance contracts and reimbursement policies.<br>• Research and address accounts receivable concerns based on direction and requirements.<br>• Update insurance information and correct guarantor details in cases of registration errors.<br>• Submit refund requests as needed.<br>• Work with team members and leadership to improve workflows and enhance overall service quality.
We are looking for a dedicated Medical Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will be responsible for providing exceptional support to patients and healthcare staff, ensuring accurate order processing and timely follow-ups. This is a Contract to permanent position, offering an excellent opportunity to grow within the healthcare industry.<br><br>Responsibilities:<br>• Handle incoming calls from patients and case managers, averaging between 20 to 40 daily.<br>• Accurately input and process orders using the designated order system.<br>• Conduct follow-ups on orders that encounter delays or issues.<br>• Verify benefit eligibility by reviewing fee schedules.<br>• Submit and process authorization requests with insurance providers.<br>• Collaborate with management to align career goals and development.<br>• Provide clear and thorough communication to patients regarding billing and insurance details.<br>• Assist patients with inquiries related to durable medical equipment (DME) orders.<br>• Maintain detailed and organized records of interactions and transactions.
<p>We are looking for a dedicated and detail oriented Medical Customer Service Representative. This role requires exceptional communication skills and the ability to work effectively in a fast-paced, high-volume call center environment, particularly within the healthcare industry. As a Contract to permanent position, this opportunity offers the potential for long-term placement based on performance.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and courteously to customer inquiries regarding medical benefits, eligibility, claims, and provider information.</p><p>• Assist customers in resolving pre-authorization requests for medical treatments and provide accurate information about outstanding payments.</p><p>• Document interactions and track call details using internal systems to ensure proper record-keeping.</p><p>• Stay informed about company policies and updates to healthcare plans to provide accurate and current information to customers.</p><p>• Handle complaints, troubleshoot issues, and escalate complex cases to supervisors when necessary.</p><p>• Deliver high-quality service by adhering to scripts and guidelines while maintaining a friendly and detail oriented demeanor.</p><p>• Educate customers about network providers and guide them through available options.</p><p>• Collaborate with team members to improve processes and ensure customer satisfaction.</p><p>• Comply with HIPAA regulations and follow standard precautions for personal protective equipment when required.</p>
We are looking for a dedicated Medical Customer Service Representative to join our team in Carmichael, California. In this role, you will play a vital part in ensuring seamless patient interactions, managing scheduling, and verifying insurance information. This is a long-term contract position, offering a great opportunity to contribute to a supportive healthcare environment.<br><br>Responsibilities:<br>• Handle incoming calls with professionalism, addressing patient inquiries and resolving concerns efficiently.<br>• Manage patient scheduling and appointment reminders to ensure timely visits.<br>• Verify medical insurance information and assist patients with billing-related questions.<br>• Maintain accurate medical charts and records in compliance with organizational standards.<br>• Utilize electronic practice management systems to update and retrieve patient information.<br>• Provide exceptional customer service to patients, physicians, and staff, fostering positive relationships.<br>• Apply basic medical terminology knowledge to communicate effectively in a healthcare setting.<br>• Collaborate with team members and supervisors to optimize clinic workflows.<br>• Operate standard office equipment and software to support daily tasks.<br>• Uphold the clinic’s values and mission by ensuring high-quality service delivery.
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Lewes, Delaware. This Contract to permanent position focuses on ensuring smooth and efficient patient access, while delivering excellent customer service. The role requires strong communication skills and the ability to handle various administrative and patient-related tasks with professionalism.<br><br>Responsibilities:<br>• Accurately assign medical record numbers (MRNs) and conduct compliance checks to ensure adherence to medical necessity standards.<br>• Provide clear and thorough patient instructions while collecting and verifying insurance details and processing physician orders.<br>• Utilize overlay tools effectively to manage patient records and ensure seamless data accuracy.<br>• Handle pre-registration of patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.<br>• Assist patients with understanding their financial responsibilities, including point-of-service collections and past-due balances.<br>• Offer payment plan options and address billing inquiries with precision and care.<br>• Deliver outstanding customer service, contributing to high satisfaction ratings as measured by Press Ganey.<br>• Operate within systems such as Epic EMR and Allscripts to manage patient information and streamline administrative processes.<br>• Respond to inbound calls with professionalism, addressing patient needs and resolving concerns efficiently.<br>• Collaborate with team members to ensure a supportive and organized patient access experience.
We are looking for a dedicated Medical Customer Service Representative to join our team in Temecula, California. In this role, you will be the first point of contact for patients, addressing inquiries and resolving concerns with professionalism and care. This is a Contract to permanent position, offering an excellent opportunity to grow within the healthcare industry.<br><br>Responsibilities:<br>• Respond to incoming calls from patients, addressing inquiries and providing accurate information.<br>• Assist patients with billing questions and payment processes, ensuring clarity and satisfaction.<br>• Utilize basic medical terminology to communicate effectively and accurately with patients.<br>• Manage patient interactions professionally, ensuring a positive experience during every contact.<br>• Document patient interactions and maintain accurate records in the system.<br>• Collaborate with other team members to resolve complex issues and ensure seamless service.<br>• Uphold company standards for confidentiality and compliance while handling sensitive patient information.<br>• Provide guidance to patients regarding healthcare services and procedures.<br>• Identify and escalate issues when necessary to ensure timely resolution.<br>• Meet performance targets and contribute to the overall efficiency of the call center.
<p>We are looking for a dedicated Customer Service Representative to join a team in Lewes, Delaware. As part of this Contract-to-Permanent opportunity, you will play a vital role in ensuring smooth patient interactions and supporting administrative processes in the healthcare setting. The ideal candidate will excel in delivering top-notch customer service while handling patient access and insurance-related tasks.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and ensure compliance checks are completed for medical necessity.</p><p>• Provide patients with clear instructions and process physician orders efficiently.</p><p>• Gather and verify insurance information, ensuring all necessary details are recorded.</p><p>• Utilize tools to manage patient overlays and uphold exceptional customer service standards.</p><p>• Conduct pre-registration tasks for patient accounts prior to scheduled visits.</p><p>• Handle inbound and outbound calls to collect demographic, insurance, and financial information.</p><p>• Inform patients about their financial responsibilities, including payment plans and point-of-service collections.</p><p>• Assist with resolving past due balances while presenting payment options.</p><p>• Collaborate with healthcare teams to maintain seamless administrative operations.</p><p>• Uphold professionalism and accuracy in all interactions with patients and staff.</p>
<p>We are looking for a Patient Service Representative (Medical Receptionist) to join our team in San Francisco, California. In this contract position, you will play a vital role in ensuring patients receive timely and compassionate support as they navigate mobility equipment services. This role requires excellent customer service skills, attention to detail, and the ability to handle sensitive situations with care.</p><p><br></p><p>This is a contract to hire opportunity!</p><p>8AM-4:30PM Monday-Friday</p><p><br></p><p>Responsibilities:</p><ul><li>this is a heavy phone calling role</li></ul><p>• Coordinate the intake process by collecting patient information, medical documentation, and insurance details.</p><p>• Verify insurance eligibility and benefits for mobility equipment, ensuring all required information is accurate.</p><p>• Submit pre-authorization requests to insurance providers and track approvals to keep patients informed.</p><p>• Collaborate with internal teams to match patient needs with the appropriate equipment and schedule evaluations or fittings.</p><p>• Arrange delivery or pickup of mobility equipment, ensuring timely and accurate service.</p><p>• Maintain detailed patient records while adhering to compliance standards.</p><p>• Provide billing support by ensuring that all documentation is complete for claims processing.</p><p>• Communicate empathetically with patients and caregivers, especially those in vulnerable situations.</p><p>• Work closely with healthcare providers and physician offices to obtain missing documentation.</p><p><br></p><p>** If you're interested in this position, please apply to this position and contact Georgia Cienkus at georgia.cienkus - at - roberthalf - .com with your word resume and reference job ID#00416-0013308449**</p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Huntington Beach, California. In this role, you will play a key part in supporting the enrollment process for new members, ensuring accuracy and timeliness in data collection and verification. This position is ideal for someone who excels in customer service and has experience working in healthcare or insurance environments.<br><br>Responsibilities:<br>• Respond to inquiries from both internal and external customers, addressing questions and resolving concerns regarding enrollment.<br>• Handle enrollment applications by entering them into the company’s database and verifying their accuracy.<br>• Process member enrollment and disenrollment requests, ensuring compliance with relevant guidelines.<br>• Collaborate with colleagues to resolve system rejections and maintain accurate records within the enrollment database.<br>• Conduct regular reconciliations of enrollment files to ensure data integrity and address discrepancies.<br>• Manage eligibility change data and update member records as needed.<br>• Research and resolve issues related to enrollment system errors or exceptions.<br>• Ensure documentation is maintained and updated in accordance with organizational standards.<br>• Utilize multiple computer systems efficiently to input and retrieve data.<br>• Perform other related duties as assigned to support enrollment activities.
<p>We are looking for a dedicated and empathetic Customer Service Representative with expertise in healthcare call center operations. In this role, you will handle inquiries related to medical eligibility, benefits, claims, and provider information while maintaining a high level of professionalism and accuracy. This is a Contract to permanent position that offers the opportunity to grow within the organization for the right candidate. While the position is primarily remote, occasional in-office attendance may be required depending on location.</p><p><br></p><p>Responsibilities:</p><p>• Respond to a high volume of customer inquiries via phone and email regarding medical benefits, claims, and provider information.</p><p>• Provide accurate and detailed information about healthcare plans, pre-authorizations, and claim statuses.</p><p>• Utilize tracking systems to document all interactions and ensure proper follow-up.</p><p>• Stay updated on changes to healthcare policies, procedures, and benefits to provide accurate guidance.</p><p>• Resolve customer complaints and troubleshoot issues with professionalism and efficiency.</p><p>• Advise members on outstanding payments and explain billing details when necessary.</p><p>• Assist callers in navigating network provider options and understanding plan coverage.</p><p>• Escalate complex issues to supervisors or managers when required.</p><p>• Collaborate with team members to ensure seamless customer support.</p><p>• Adhere to HIPAA policies and maintain confidentiality in all interactions.</p>
We are looking for a dedicated Customer Service Representative to join our team in Liverpool, New York. In this role, you will play a vital part in ensuring exceptional customer experiences through efficient communication and problem-solving skills. This is a Contract to permanent position within the healthcare industry, offering an opportunity to grow while contributing to meaningful work.<br><br>Responsibilities:<br>• Provide prompt and courteous assistance to customers via inbound and outbound calls, addressing inquiries and resolving issues.<br>• Accurately process and manage order entries using electronic medical records (EMR) systems.<br>• Utilize basic medical terminology and knowledge of medical abbreviations to support customer requests effectively.<br>• Maintain clear and detailed email correspondence with clients and internal teams.<br>• Ensure all customer interactions are documented thoroughly in compliance with company policies.<br>• Collaborate with team members to enhance service delivery and improve customer satisfaction.<br>• Handle high call volumes in a call center environment while maintaining quality standards.<br>• Uphold confidentiality and accuracy when managing sensitive medical information.<br>• Act as a liaison between customers and healthcare providers to ensure seamless communication.<br>• Continuously update knowledge of company products and services to provide accurate information.
<p>Join a leading healthcare organization as a Medical Front Desk Specialist. We’re seeking a detail-oriented professional to serve as the first point of contact for patients, visitors, and vendors. This is a prime opportunity for candidates who thrive in fast-paced environments and possess outstanding communication skills.</p><p><br></p><p><strong>Hours</strong>: Monday - Friday 8am - 5pm</p><p><br></p><p><strong>Key Responsibilities: </strong></p><ul><li>Greet and check in patients and visitors with professionalism and warmth</li><li>Schedule appointments, manage patient flow, and confirm insurance details</li><li>Answer and route phone calls; respond to general inquiries</li><li>Maintain accurate electronic and paper records</li><li>Collect patient documentation and co-pays</li><li>Coordinate between clinical staff and patients for seamless office operations</li><li>Support administrative tasks as needed</li></ul>
<p>We are looking for dedicated Customer Service Representatives for a fully onsite position with a medical equipment company. In this role you will be the first point of contact for customers, providing prompt and solution-oriented assistance. You will manage incoming calls, resolve customer issues, and ensure every interaction is positive and productive. This role requires strong communication and organizational skills.</p>
<p>Nashua, NH - ON-SITE - Patient Access Specialist - 3rd Shift Position</p><p>Hours 11:00am-7:00pm - Multiple Openings </p><p><br></p><p>We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. This Contract to permanent position focuses on ensuring seamless patient admissions and delivering exceptional service while adhering to organizational policies and regulatory standards. As part of the healthcare industry, this role plays a vital part in supporting patients and maintaining efficient processes.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and verify medical necessity to ensure compliance with regulations.</p><p>• Deliver clear instructions to patients, collect insurance details, and process physician orders while maintaining a high level of customer service.</p><p>• Meet point-of-service collection targets and pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.</p><p>• Explain and obtain signatures for consent and treatment forms, ensuring patients understand their rights and responsibilities.</p><p>• Verify insurance eligibility and input benefit data to support billing processes and enhance claims accuracy.</p><p>• Utilize software tools to identify potential non-payment issues for Medicare patients, distribute required forms, and provide necessary documentation.</p><p>• Conduct audits on patient accounts to ensure accuracy and compliance with quality standards, offering feedback to leadership as needed.</p><p>• Maintain a compassionate and detail-oriented approach in all patient interactions, aligning with organizational goals and customer service expectations.</p><p>• Provide patient education materials and ensure all required documentation is completed promptly and correctly.</p>
<p>We are looking for a dedicated Patient Access Specialist to join our team in East China, Michigan. In this long-term contract role, you will be responsible for ensuring seamless patient registration and access processes while delivering exceptional customer service. This position requires strong communication skills, attention to detail, and the ability to navigate medical billing and insurance procedures effectively.</p><p><br></p><p>Responsibilities:</p><p>• Manage patient registration processes, including verifying information and ensuring accuracy.</p><p>• Handle inbound and outbound calls to assist patients with scheduling, insurance inquiries, and billing concerns.</p><p>• Collaborate with clinical teams to optimize protocols and ensure efficient operations.</p><p>• Provide support for financial procedures such as deductible calculations and copays.</p><p>• Maintain accurate documentation and labeling within computer systems.</p><p>• Assist patients with understanding medical coverage and resolving access-related issues.</p><p>• Perform receptionist duties, including greeting patients and directing them as needed.</p><p>• Execute clerical tasks such as typing, filing, and protocol management.</p><p>• Ensure compliance with clinical trial operations and related procedures.</p><p>• Support ad hoc financial and administrative tasks as required.</p>
<p>35,000 - 41,000</p><p><br></p><p>The benefits include Healthcare (Health, Vision, Dental), HSA dollar for dollar match, Paid Holidays Off, 2 weeks PTO, Short/Long Term Disability 100% Company Paid, Life Insurance 100% Company Paid, 401K, and Employee Discounts. </p><p><br></p><p>We are looking for a dedicated Customer Service Representative to join our team in the Metuchen, New Jersey. In this role, you will serve as the primary point of contact for customers, ensuring their inquiries are resolved efficiently and with attention to detail. If you thrive in a fast-paced environment and enjoy building relationships while solving problems, this position is perfect for you.</p><p><br></p><p>Responsibilities:</p><p>• Resolve customer inquiries by troubleshooting product issues and processing warranty claims and return authorizations.</p><p>• Identify opportunities to boost revenue through up-selling and promoting marketing campaigns.</p><p>• Utilize various software platforms, including Navision and ZenDesk, for order entry and customer documentation.</p><p>• Maintain accurate records and documentation in compliance with company procedures.</p><p>• Coordinate with shipping and production teams to ensure timely delivery of products.</p><p>• Assist the Customer Service Manager by preparing written documentation and knowledge-based materials.</p><p>• Maintain a focused and attentive demeanor during interactions with customers and team members.</p><p>• Provide constructive suggestions to improve department processes and efficiency.</p>
<p>We are looking for a dedicated Patient Access Specialist to join a large healthcare organization in North Vernon, Indiana. In this role, you will be the first point of contact for patients entering the hospital, ensuring their registration process is handled accurately and compassionately. This position offers an opportunity to make a meaningful impact by addressing patient concerns and providing excellent service in a fast-paced environment.</p><p><br></p><p><strong>Hours</strong>: M-F, 7am - 3:30pm + rotating weekends and holidays</p><p><br></p><p>Responsibilities:</p><p>• Welcome patients upon arrival and assist them with the registration process, ensuring all required information is collected accurately.</p><p>• Address patient inquiries and concerns with empathy and professionalism to create a positive experience.</p><p>• Work efficiently to gather insurance details and verify health plan coverage in real-time.</p><p>• Build rapport with patients by asking follow-up questions and actively listening to their needs.</p><p>• Maintain knowledge of various health plans and coverage options to provide accurate information.</p><p>• Navigate a dynamic environment, adapting to unexpected situations while remaining focused on patient care.</p><p>• Collaborate with a supportive team to ensure smooth registration processes and exceptional service.</p><p>• Uphold hospital policies and procedures, maintaining patient confidentiality and compliance.</p><p>• Participate in ongoing training to enhance skills and stay updated on healthcare registration practices.</p><p>• Operate in a fast-paced setting, often standing and moving to assist patients promptly.</p>
<p>We are looking for a Part Time Patient Access Specialist to join our team in Salem, Indiana. In this role, you will be the first point of contact for patients, guiding them through the registration process with attention to detail and empathy. This is a fast-paced position that requires excellent communication skills and the ability to handle diverse situations while maintaining accuracy and compassion. This is a long-term contract opportunity offering a chance to build a strong foundation for a career in healthcare.</p><p><br></p><p><strong>Hours - Part Time Every Saturday/Sunday 7a-3:30pm </strong></p><p><br></p><p>Responsibilities:</p><p>• Assist patients during the registration process, ensuring their information is collected accurately and efficiently.</p><p>• Provide clear and compassionate communication to address patient concerns and alleviate anxiety.</p><p>• Answer questions regarding insurance coverage and health plans, offering guidance based on training.</p><p>• Work in a dynamic environment that requires multitasking and adapting to unexpected situations.</p><p>• Collaborate with team members to ensure smooth operations and support patient needs.</p><p>• Maintain knowledge of healthcare procedures and insurance policies to provide accurate information.</p><p>• Utilize systems and tools effectively to manage patient data and documentation.</p><p>• Ensure compliance with hospital policies and regulations throughout the registration process.</p><p>• Build trust and rapport with patients by actively listening and addressing their concerns.</p><p>• Uphold an attentive and detail-oriented demeanor while assisting individuals who may be ill or distressed.</p>
<p>We are looking for dedicated Customer Service Representatives for a fully onsite position with a medical equipment company. In this role you will be the first point of contact for customers, providing prompt and solution-oriented assistance. You will manage incoming calls, resolve customer issues, and ensure every interaction is positive and productive. This role requires strong communication and organizational skills.</p>
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
<p>We are looking for a dedicated Patient Access Specialist to join our team on a contract basis in Grosse Pointe Woods, MI. This role involves ensuring smooth patient registration processes while delivering exceptional customer service. The ideal candidate will excel in communication, organization, and clerical duties to support patient care operations effectively.</p><p><br></p><p>Responsibilities:</p><p>• Facilitate patient registration by collecting and verifying necessary information while ensuring accuracy.</p><p>• Provide exceptional customer service to patients, addressing inquiries and resolving issues promptly.</p><p>• Handle inbound and outbound calls related to scheduling, billing, and insurance matters.</p><p>• Assist patients in understanding medical coverage, deductibles, and copays.</p><p>• Perform receptionist duties, including greeting patients and managing front-desk operations.</p><p>• Maintain accurate documentation and manage clerical tasks to support clinical operations.</p><p>• Optimize scheduling procedures to ensure efficient flow of patient appointments.</p><p>• Collaborate with clinical teams to support trial operations and adhere to established protocols.</p><p>• Utilize computer systems effectively for labeling, documentation, and data entry.</p><p>• Conduct ad hoc financial tasks to assist patients with billing processes.</p>
We are looking for an empathetic and detail-oriented Customer Service Representative to join our team in St. Petersburg, Florida. In this critical role, you will work with individuals seeking mental health services, providing compassionate support and efficient scheduling assistance. This is a contract-to-permanent position, offering an opportunity to make a meaningful impact in the lives of others while supporting a private nonprofit organization dedicated to behavioral health services.<br><br>Responsibilities:<br>• Respond to inbound calls with warmth and professionalism, addressing client concerns and inquiries.<br>• Schedule appointments and manage electronic records using specialized systems.<br>• Rotate between front office and back office duties to ensure seamless operations.<br>• Assist individuals during challenging moments, offering exceptional customer service with sensitivity and patience.<br>• Maintain compliance with privacy and organizational standards while handling confidential information.<br>• Utilize Microsoft Excel and Word to perform data entry and manage client records.<br>• Engage in email correspondence to communicate with clients and internal teams.<br>• Address issues or complaints from upset or distressed clients with care and problem-solving skills.<br>• Support the organization’s mission by treating all clients with dignity and respect.<br>• Participate in training programs to stay updated on systems and procedures.
<p><strong><u>Account Services Specialist</u></strong> (Customer Service / Account Management)</p><p><em>Direct-Hire / Permanent position</em></p><p>Robert Half contact: <u>Drew.Schroll@RobertHalf com.</u></p><p><br></p><p>*Fully onsite role - 5 days per week in office, 8a-4p schedule*</p><p><br></p><p>The Account Services Specialist will help support the customers of the organization on any pertinent requests and enhance their overall experience. primarily focuses on the development and execution of sales plans, business development, member retention, and relationship building. The Account Services Manager will assist with obtaining feedback, helping prepare for trade shows, and ensuring the accuracy of our CRM.</p><p><br></p><p><strong>RESPONSIBILITIES:</strong></p><p>· Serve as the primary point of contact for inquiries via phone, email, and chat</p><p>· Resolve issues efficiently and professionally, ensuring high satisfaction</p><p>· Softly upsell other opportunities for engagement</p><p>· Maintain accurate records of interactions and transactions in CRM systems</p><p>· Collaborate with internal departments to address customer needs and follow up on outstanding issues.</p><p>· Receive and process incoming quote requests from customer</p><p>· Coordinate quote status information to the external sales team</p><p>· Log, track and follow up on outstanding quotes in accordance with the defined turnaround time</p><p>· Identify process improvements and contribute to the development of best practices</p><p>· Providing exceptional, timely customer service daily</p><p>· Supporting new customer onboarding and training</p><p>· Preparing data driven reports that support securing new members</p><p><br></p><p>Along with a great culture, growth potential, and leadership team to learn from, this position a competitive salary, annual company bonus potential, and great benefits.</p><p><br></p><p>For more information, please email your resume to <u>Drew.Schroll@RobertHalf com. </u></p><p><br></p>
<p>Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.</p><p><br></p><p>Major Responsibilities</p><p>· Fulfill customer inquiries</p><p>· Order/Vendor Management</p><p>· Build strong customer relationships</p><p>· Process Improvement</p><p>· Sales Support</p><p>· Maintain customer records</p><p>· Delivery Tracking</p><p>· Follow-up with all customer correspondence via phone and email</p><p>· Ability to transfer documentation into a Paperless Environment</p>
