<p>Robert Half is partnering with a reputable healthcare organization in Lewes, DE, and the surrounding areas to offer <strong>entry-level opportunities</strong> for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These contract-to-hire roles will provide hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month.</p><p> </p><p><strong>What’s in it for you?</strong></p><ul><li><strong>Bonus Incentives</strong></li><li><strong>Paid Certifications</strong> to enhance your skills and value in the field</li><li><strong>Tuition Reimbursement</strong> to support your continued education</li><li><strong>Comprehensive Benefits Package</strong>, including healthcare, retirement options, and more</li><li><strong>Career Advancement Opportunities</strong> in a company committed to your professional development</li></ul><p><strong>What We’re Looking For</strong>:</p><p>Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.</p><p>We are offering a contract-to-hire employment opportunity in the healthcare industry for a Customer Service Representative. The role is located in Lewes, Delaware, United States. As a Patient Service Representative, you will be tasked with managing patient data, handling insurance details, and providing excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Maintain precise records of customer credit information.</p><p>• Take necessary action by monitoring customer accounts.</p><p>• Handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details.</p>
We are looking for a dedicated Medical Customer Service Representative to join our team on a long-term contract basis in Phoenix, Arizona. This role offers an excellent opportunity to provide high-quality assistance to patients in a fast-paced call center environment. If you thrive on delivering exceptional service and have strong communication skills, we encourage you to apply.<br><br>Responsibilities:<br>• Handle 60–100 inbound calls daily in a medium- to high-volume call center environment.<br>• Schedule and confirm patient appointments using internal systems with precision.<br>• Assess caller needs and direct them to the appropriate team or department for assistance.<br>• Address billing inquiries by coordinating with the billing department as necessary.<br>• Use text-based communication tools to respond to patient questions and provide support.<br>• Make limited outbound calls for follow-ups, reminders, or information requests.<br>• Accurately document all interactions and updates within the system.<br>• Deliver attentive and empathetic customer service to all patients.<br>• Adhere to privacy regulations and company policies to maintain confidentiality.
We are looking for a dedicated Medical Customer Service Representative to join our team in Westerville, Ohio. In this contract position, you will serve as a vital link between patients and the organization by addressing billing concerns, resolving account issues, and ensuring the delivery of exceptional service. This role requires strong communication skills, attention to detail, and a patient-centric approach to handling inquiries and transactions.<br><br>Responsibilities:<br>• Facilitate the resolution of patient account balances with a focus on delivering a positive and supportive experience.<br>• Accurately calculate and collect payments from patients while adhering to established guidelines.<br>• Maintain accuracy and efficiency in processing patient accounts and related transactions.<br>• Set up payment plans using the online bill pay system in accordance with approved policies.<br>• Investigate and resolve claims-related issues in a timely manner.<br>• Collaborate with the scheduling department to identify in-network insurance contracts and reimbursement policies.<br>• Research and address accounts receivable concerns based on direction and requirements.<br>• Update insurance information and correct guarantor details in cases of registration errors.<br>• Submit refund requests as needed.<br>• Work with team members and leadership to improve workflows and enhance overall service quality.
We are looking for a dedicated Medical Customer Service Representative to join our team in Carmichael, California. In this role, you will provide exceptional support to patients and medical staff, ensuring smooth operations and high-quality service. This is a long-term contract position offering an excellent opportunity to develop your skills in a collaborative healthcare environment.<br><br>Responsibilities:<br>• Handle incoming calls from patients and provide information regarding appointments, billing, and general inquiries.<br>• Manage patient scheduling, ensuring accurate and timely coordination of appointments.<br>• Verify medical insurance details and assist patients with understanding their coverage.<br>• Maintain and update patient records using electronic practice management systems.<br>• Conduct reminder calls to confirm appointments and reduce no-show rates.<br>• Collaborate with medical staff to support clinic operations and enhance physician efficiency.<br>• Utilize medical terminology to communicate effectively with patients and healthcare professionals.<br>• Operate office equipment and software to streamline administrative tasks.<br>• Deliver excellent customer service to foster positive patient relationships and uphold the clinic's reputation.
<p>We are looking for a dedicated and detail oriented Medical Customer Service Representative. This role requires exceptional communication skills and the ability to work effectively in a fast-paced, high-volume call center environment, particularly within the healthcare industry. As a Contract to permanent position, this opportunity offers the potential for long-term placement based on performance.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and courteously to customer inquiries regarding medical benefits, eligibility, claims, and provider information.</p><p>• Assist customers in resolving pre-authorization requests for medical treatments and provide accurate information about outstanding payments.</p><p>• Document interactions and track call details using internal systems to ensure proper record-keeping.</p><p>• Stay informed about company policies and updates to healthcare plans to provide accurate and current information to customers.</p><p>• Handle complaints, troubleshoot issues, and escalate complex cases to supervisors when necessary.</p><p>• Deliver high-quality service by adhering to scripts and guidelines while maintaining a friendly and detail oriented demeanor.</p><p>• Educate customers about network providers and guide them through available options.</p><p>• Collaborate with team members to improve processes and ensure customer satisfaction.</p><p>• Comply with HIPAA regulations and follow standard precautions for personal protective equipment when required.</p>
We are looking for a Customer Service Representative to join a dynamic team in Atlanta, Georgia, within the medical devices industry. This position offers an exciting opportunity to provide outstanding customer service and technical support for innovative home sleep apnea testing devices. The role involves assisting customers with technical issues, educating them about products, and ensuring a seamless user experience.<br><br>Responsibilities:<br>• Deliver exceptional customer service and technical support for medical device products and services.<br>• Collaborate with team members to investigate and resolve customer issues in line with established policies.<br>• Maintain detailed and accurate records of customer interactions and resolutions.<br>• Educate customers about product features and benefits to ensure proper usage.<br>• Foster customer retention by providing superior support and addressing concerns promptly.<br>• Communicate unresolved issues to the Customer Service Manager for further action.<br>• Utilize remote support tools and industry-standard applications to troubleshoot technical problems.<br>• Work independently while contributing to team goals in a fast-paced environment.<br>• Adapt to new challenges and learn quickly to address diverse customer needs.<br>• Offer clear explanations of technical issues to non-technical customers.
<p>We are looking for a dedicated Customer Service Representative to join a team in Lewes, Delaware. As part of this Contract-to-Permanent opportunity, you will play a vital role in ensuring smooth patient interactions and supporting administrative processes in the healthcare setting. The ideal candidate will excel in delivering top-notch customer service while handling patient access and insurance-related tasks.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and ensure compliance checks are completed for medical necessity.</p><p>• Provide patients with clear instructions and process physician orders efficiently.</p><p>• Gather and verify insurance information, ensuring all necessary details are recorded.</p><p>• Utilize tools to manage patient overlays and uphold exceptional customer service standards.</p><p>• Conduct pre-registration tasks for patient accounts prior to scheduled visits.</p><p>• Handle inbound and outbound calls to collect demographic, insurance, and financial information.</p><p>• Inform patients about their financial responsibilities, including payment plans and point-of-service collections.</p><p>• Assist with resolving past due balances while presenting payment options.</p><p>• Collaborate with healthcare teams to maintain seamless administrative operations.</p><p>• Uphold professionalism and accuracy in all interactions with patients and staff.</p>
We are looking for a dedicated Medical Customer Service Representative to join our team in Temecula, California. In this role, you will be the first point of contact for patients, addressing inquiries and resolving concerns with professionalism and care. This is a Contract to permanent position, offering an excellent opportunity to grow within the healthcare industry.<br><br>Responsibilities:<br>• Respond to incoming calls from patients, addressing inquiries and providing accurate information.<br>• Assist patients with billing questions and payment processes, ensuring clarity and satisfaction.<br>• Utilize basic medical terminology to communicate effectively and accurately with patients.<br>• Manage patient interactions professionally, ensuring a positive experience during every contact.<br>• Document patient interactions and maintain accurate records in the system.<br>• Collaborate with other team members to resolve complex issues and ensure seamless service.<br>• Uphold company standards for confidentiality and compliance while handling sensitive patient information.<br>• Provide guidance to patients regarding healthcare services and procedures.<br>• Identify and escalate issues when necessary to ensure timely resolution.<br>• Meet performance targets and contribute to the overall efficiency of the call center.
We are looking for a detail-oriented Customer Service Representative to join our healthcare team in Bethel Park, Pennsylvania. This contract position focuses on providing financial counseling to patients during their inpatient stays, ensuring accurate benefit education and payment collection. The role requires strong communication skills and the ability to work evenings, weekends, and holidays as needed.<br><br>Responsibilities:<br>• Conduct face-to-face discussions with patients to review inpatient benefits, authorization, and financial liabilities.<br>• Accurately verify and calculate patient payments, including outstanding balances, copays, deductibles, and coinsurance.<br>• Perform pre-registration and registration tasks, collecting patient financial liabilities during or before the date of service.<br>• Assist in verifying insurance eligibility, Medicaid processing, and financial assistance applications.<br>• Monitor and improve processes related to missed collection opportunities by implementing follow-ups and adjustments.<br>• Send post-discharge letters to patients outlining estimated liabilities and payment options.<br>• Facilitate in-house call reviews to ensure patients have valid payor sources and authorization for their current stays.<br>• Maintain accurate records of all patient accounts and liabilities, ensuring daily updates.<br>• Collaborate on the collection of outpatient orders for current and future services using designated systems.<br>• Gather required consent forms and documentation during patient registration, including Medicare notices and treatment agreements.
We are looking for a dedicated Customer Service Representative to join our team in Liverpool, New York. In this role, you will play a vital part in ensuring exceptional customer experiences through efficient communication and problem-solving skills. This is a Contract to permanent position within the healthcare industry, offering an opportunity to grow while contributing to meaningful work.<br><br>Responsibilities:<br>• Provide prompt and courteous assistance to customers via inbound and outbound calls, addressing inquiries and resolving issues.<br>• Accurately process and manage order entries using electronic medical records (EMR) systems.<br>• Utilize basic medical terminology and knowledge of medical abbreviations to support customer requests effectively.<br>• Maintain clear and detailed email correspondence with clients and internal teams.<br>• Ensure all customer interactions are documented thoroughly in compliance with company policies.<br>• Collaborate with team members to enhance service delivery and improve customer satisfaction.<br>• Handle high call volumes in a call center environment while maintaining quality standards.<br>• Uphold confidentiality and accuracy when managing sensitive medical information.<br>• Act as a liaison between customers and healthcare providers to ensure seamless communication.<br>• Continuously update knowledge of company products and services to provide accurate information.
<p>We are looking for a dedicated and empathetic Customer Service Representative with expertise in healthcare call center operations. In this role, you will handle inquiries related to medical eligibility, benefits, claims, and provider information while maintaining a high level of professionalism and accuracy. This is a Contract to permanent position that offers the opportunity to grow within the organization for the right candidate. While the position is primarily remote, occasional in-office attendance may be required depending on location.</p><p><br></p><p>Responsibilities:</p><p>• Respond to a high volume of customer inquiries via phone and email regarding medical benefits, claims, and provider information.</p><p>• Provide accurate and detailed information about healthcare plans, pre-authorizations, and claim statuses.</p><p>• Utilize tracking systems to document all interactions and ensure proper follow-up.</p><p>• Stay updated on changes to healthcare policies, procedures, and benefits to provide accurate guidance.</p><p>• Resolve customer complaints and troubleshoot issues with professionalism and efficiency.</p><p>• Advise members on outstanding payments and explain billing details when necessary.</p><p>• Assist callers in navigating network provider options and understanding plan coverage.</p><p>• Escalate complex issues to supervisors or managers when required.</p><p>• Collaborate with team members to ensure seamless customer support.</p><p>• Adhere to HIPAA policies and maintain confidentiality in all interactions.</p>
<p>We are looking for a dedicated Customer Service Specialist to join our team in Bergen County, New Jersey. This role is ideal for someone who thrives in a fast-paced environment and enjoys providing exceptional support to customers. You will play an integral part in ensuring smooth operations and maintaining high levels of customer satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Process customer orders accurately, including entering insurance information and recommending suitable products.</p><p>• Coordinate with warehouse and operations teams to ensure timely and efficient order fulfillment.</p><p>• Maintain detailed and organized documentation, including patient records and related files.</p><p>• Address customer concerns and troubleshoot issues, escalating complex problems as necessary.</p><p>• Perform general administrative tasks and provide clerical support to the team.</p><p>• Apply knowledge of healthcare processes and terminology to address customer needs effectively.</p><p>• Ensure consistent and attentive communication with customers via phone, email, and other channels.</p><p>• Collaborate with cross-functional teams to improve customer service procedures and workflows.</p><p>• Stay updated on company systems and tools to deliver accurate and timely assistance.</p>
<p>We are looking for a skilled and detail-oriented Patient Service Representative to join our team in Syracuse, New York. This is a Contract-to-permanent position within the healthcare industry, offering an excellent opportunity to contribute to patient care and administrative efficiency. The ideal candidate will play a vital role in ensuring smooth clinic operations and providing exceptional service to patients.</p><p><br></p><p>Responsibilities:</p><p>• Prepare patient charts by printing facesheets, organizing documents into folders, and gathering required consult materials.</p><p>• Ensure all necessary clinical information is readily available for patient visits.</p><p>• Submit and monitor the status of Release of Information forms generated during the checkout process.</p><p>• Actively manage and maintain a full schedule for Nurse Practitioners to optimize clinic operations.</p><p>• Provide backup support for patient check-in processes as needed.</p><p>• Coordinate schedules and appointments to enhance workflow and minimize disruptions.</p><p>• Utilize CRM tools such as EPIC for accurate record-keeping and patient data management.</p><p>• Answer inbound calls professionally and assist with patient inquiries.</p><p>• Generate charts and graphs to support reporting and documentation needs.</p>
<p>Nashua, NH - ON-SITE - Patient Access Specialist - 3rd Shift Position</p><p>Hours 11:00am-7:00pm - Multiple Openings </p><p><br></p><p>We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. This Contract to permanent position focuses on ensuring seamless patient admissions and delivering exceptional service while adhering to organizational policies and regulatory standards. As part of the healthcare industry, this role plays a vital part in supporting patients and maintaining efficient processes.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and verify medical necessity to ensure compliance with regulations.</p><p>• Deliver clear instructions to patients, collect insurance details, and process physician orders while maintaining a high level of customer service.</p><p>• Meet point-of-service collection targets and pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.</p><p>• Explain and obtain signatures for consent and treatment forms, ensuring patients understand their rights and responsibilities.</p><p>• Verify insurance eligibility and input benefit data to support billing processes and enhance claims accuracy.</p><p>• Utilize software tools to identify potential non-payment issues for Medicare patients, distribute required forms, and provide necessary documentation.</p><p>• Conduct audits on patient accounts to ensure accuracy and compliance with quality standards, offering feedback to leadership as needed.</p><p>• Maintain a compassionate and detail-oriented approach in all patient interactions, aligning with organizational goals and customer service expectations.</p><p>• Provide patient education materials and ensure all required documentation is completed promptly and correctly.</p>
We are looking for a dedicated Patient Access Specialist to join our team in Bethel Park, Pennsylvania. In this role, you will handle critical tasks related to patient registration, insurance verification, and admissions while providing exceptional customer service. This is a Contract to permanent position, offering an excellent opportunity for growth in the healthcare industry.<br><br>Responsibilities:<br>• Accurately assign medical record numbers (MRNs) and perform medical necessity and compliance checks for patient admissions.<br>• Provide detailed instructions and collect insurance details from patients while maintaining a compassionate and detail-oriented demeanor.<br>• Meet assigned point-of-service goals and ensure compliance with organizational policies.<br>• Conduct quality audits on patient accounts to ensure accuracy and compliance, providing feedback and statistical data to leadership.<br>• Pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.<br>• Explain and obtain signatures for consent forms and provide patients with required educational documents, such as Medicare or Tricare notices.<br>• Verify insurance eligibility and input benefit data to ensure smooth billing processes and clean claim submissions.<br>• Perform medical necessity screenings using the appropriate software and inform patients of potential non-payment scenarios.
<p>We are looking for a Part Time Patient Access Specialist to join our team in Salem, Indiana. In this role, you will be the first point of contact for patients, guiding them through the registration process with attention to detail and empathy. This is a fast-paced position that requires excellent communication skills and the ability to handle diverse situations while maintaining accuracy and compassion. This is a long-term contract opportunity offering a chance to build a strong foundation for a career in healthcare.</p><p><br></p><p><strong>Hours - Part Time Every Saturday/Sunday 3:00pm-11:00pm </strong></p><p><br></p><p>Responsibilities:</p><p>• Assist patients during the registration process, ensuring their information is collected accurately and efficiently.</p><p>• Provide clear and compassionate communication to address patient concerns and alleviate anxiety.</p><p>• Answer questions regarding insurance coverage and health plans, offering guidance based on training.</p><p>• Work in a dynamic environment that requires multitasking and adapting to unexpected situations.</p><p>• Collaborate with team members to ensure smooth operations and support patient needs.</p><p>• Maintain knowledge of healthcare procedures and insurance policies to provide accurate information.</p><p>• Utilize systems and tools effectively to manage patient data and documentation.</p><p>• Ensure compliance with hospital policies and regulations throughout the registration process.</p><p>• Build trust and rapport with patients by actively listening and addressing their concerns.</p><p>• Uphold an attentive and detail-oriented demeanor while assisting individuals who may be ill or distressed.</p>
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
<p>Join a small, mission-driven team supporting a reputable organization’s credit union. This temporary backfill position requires a professional with strong customer service skills to assist members and customers with account openings and general inquiries. The role involves handling inbound phone calls, emails, and chat communications, while upholding the organization’s core values and ensuring compliance with all policies and procedures.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide exceptional customer service to credit union members and prospects</li><li>Answer inquiries via phone, email, and online chat</li><li>Guide members through new account openings and documentation</li><li>Ensure all activities comply with industry regulations, organization policies, and procedures</li><li>Collaborate closely within a team of 2-3 staff </li></ul><p><br></p>
<p>Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.</p><p><br></p><p>Major Responsibilities</p><p>· Fulfill customer inquiries</p><p>· Order/Vendor Management</p><p>· Build strong customer relationships</p><p>· Process Improvement</p><p>· Sales Support</p><p>· Maintain customer records</p><p>· Delivery Tracking</p><p>· Follow-up with all customer correspondence via phone and email</p><p>· Ability to transfer documentation into a Paperless Environment</p>
<p>We are looking for a dedicated Patient Access Specialist to join our team on a contract basis in Grosse Pointe Woods, MI. This role involves ensuring smooth patient registration processes while delivering exceptional customer service. The ideal candidate will excel in communication, organization, and clerical duties to support patient care operations effectively.</p><p><br></p><p>Responsibilities:</p><p>• Facilitate patient registration by collecting and verifying necessary information while ensuring accuracy.</p><p>• Provide exceptional customer service to patients, addressing inquiries and resolving issues promptly.</p><p>• Handle inbound and outbound calls related to scheduling, billing, and insurance matters.</p><p>• Assist patients in understanding medical coverage, deductibles, and copays.</p><p>• Perform receptionist duties, including greeting patients and managing front-desk operations.</p><p>• Maintain accurate documentation and manage clerical tasks to support clinical operations.</p><p>• Optimize scheduling procedures to ensure efficient flow of patient appointments.</p><p>• Collaborate with clinical teams to support trial operations and adhere to established protocols.</p><p>• Utilize computer systems effectively for labeling, documentation, and data entry.</p><p>• Conduct ad hoc financial tasks to assist patients with billing processes.</p>
<p>Robert Half is seeking a Customer Support Specialist who is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner for our Silver Spring client. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p>• Troubleshoot and resolve product or service issues effectively.</p><p>• Document customer interactions and resolutions in CRM software.</p><p>• Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p>• Identify opportunities for process improvement based on customer feedback.</p>
<p>3rd Shift (Night Shift) Patient Access Specialist! 11:00pm-7:00am - Multiple Openings! </p><p><br></p><p>We are offering a contract to permanent employment opportunity for a Patient Access Specialist in Nashua, New Hampshire. In this role, you will be fundamental in providing quality services to patients by managing their admission processes and ensuring regulatory compliance within the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Ensure precise assignment of MRNs and carry out medical necessity and compliance checks.</p><p>• Efficiently handle incoming, outgoing, and inter-office calls via the telephone switchboard.</p><p>• Adhere to organizational policies while delivering exceptional customer service with compassion.</p><p>• Conduct pre-registration of patients' accounts prior to their visits, which may involve both inbound and outbound communication to gather demographic, insurance, and other patient information.</p><p>• Inform patients, guarantors, or legal guardians about general consent for treatment forms, obtain necessary signatures, and distribute patient education documents.</p><p>• Review responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support Point of Service Collections and billing processes.</p><p>• Use the Advance Beneficiary Notice (ABN) software to accurately screen medical necessity, inform Medicare patients of potential non-payment of tests, and distribute the ABN as needed.</p><p>• Utilize auditing and reporting systems for quality assurance to correct accounts, including those from other employees, departments, and facilities.</p><p>• Conduct account audits to ensure all forms are completed accurately and timely, meeting audit standards, and provide statistical data to Patient Access leadership.</p>
<ul><li><strong>Position: Loyalty Service/Customer Service Representative - Bilingual-Spanish/English (Contract to Hire)</strong></li><li><strong>Location: 2155 West Pinnacle Peak Road, ## 100, Phoenix, Arizona, 85027, United States</strong></li><li><strong>Type: ONSITE from 7:30am-6:00pm CST- timeframe. Monday-Friday</strong></li><li><strong>Job Schedule: 5 days in office</strong></li><li><strong>Tentative Hourly Pay: $21/per hour</strong></li></ul><p><strong>Responsibilities:</strong></p><p>• Supporting policyholders with insurance product information</p><p>• Answering PFP calls and responding to policyholder inquires with claims, service and intake related issues</p><p>• Provide detailed information about policies statuses</p><p>• Assist with basic technical troubleshooting for self-service related issues</p><p>• Ability to send transfers to the PFP sales team to increase APV revenue</p><p>• Ability to handle claim intake for PFP</p><p>• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPIs.</p><p>• Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.</p><p>• Willingness to participate in partnership training and mentoring of Junior Representatives.</p><p>• Willingness to perform other duties as assigned.</p><p>• Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.</p><p>• Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership</p><p><br></p>
<p>We are looking for a detail-oriented Patient Access Specialist to join a local team on a long-term contract basis in Lewiston, Maine. In this role, you will handle patient admissions and related administrative tasks, ensuring compliance with organizational policies and regulatory requirements. This position requires a strong commitment to providing exceptional customer service while managing patient accounts and supporting the hospital's mission. Hours: 7:45 AM to 8:15 PM Week 1: Thursday, Friday, Saturday; Week 2: Monday, Wednesday, Thursday</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and perform compliance checks to ensure patient records meet regulatory standards.</p><p>• Provide patients with clear instructions and collect necessary insurance information while processing physician orders.</p><p>• Conduct pre-registration tasks such as gathering demographic and insurance details via inbound and outbound calls.</p><p>• Explain consent forms and patient education documents to patients, guarantors, or legal guardians while obtaining necessary signatures.</p><p>• Verify insurance eligibility and enter benefit data into the system to support billing processes.</p><p>• Inform Medicare patients about non-payment risks and distribute required documents, including Advance Beneficiary Notices.</p><p>• Perform audits on patient accounts to ensure accuracy and compliance with quality standards.</p><p>• Utilize reporting systems to identify and correct errors in accounts across various departments and facilities.</p><p>• Meet assigned point-of-service collection goals and assist patients with payment plans, including collecting past-due balances.</p>
<p>Robert half is seeking a dependable and proactive <strong>Customer Service Representative</strong> for a confidential opportunity at a leading organization. This is an excellent chance to join a company focused on innovation and high ethical standards, allowing you to contribute to a dynamic and customer-driven environment.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Serve as the primary contact for customers via phone, email, and chat, delivering prompt and professional support.</li><li>Resolve inquiries, provide product or service information, and address issues to ensure customer satisfaction.</li><li>Document customer interactions accurately and follow up to guarantee resolution.</li><li>Collaborate with internal departments to expedite solutions and relay customer feedback.</li><li>Maintain and update customer records, adhering to company policies and confidentiality.</li></ul><p><br></p>
