<p>We are seeking a Medical Customer Service Specialist to join a dynamic team, serving as the first point of contact for patients and healthcare providers. You will help ensure a positive experience by answering inquiries, resolving concerns, verifying information, and supporting daily operations within a medical office or healthcare organization.</p><p><br></p><p><strong>Hours: </strong>Monday - Friday 8am - 5pm</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to patient requests via phone, email, and in person, delivering prompt, professional assistance</li><li>Manage patient registration, scheduling appointments, and verifying insurance coverage</li><li>Resolve billing, claims, and account inquiries accurately</li><li>Maintain confidential patient information in compliance with HIPAA regulations</li><li>Collaborate with clinical and administrative staff to coordinate patient care and communications</li><li>Document interactions and follow up to ensure timely resolution of issues</li><li>Educate patients on office procedures, healthcare services, and next steps</li></ul><p><br></p>
<p>Robert Half is partnering with a reputable healthcare organization in Lewes, DE, and the surrounding areas to offer <strong>entry-level opportunities</strong> for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These contract-to-hire roles will provide hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month.</p><p> </p><p><strong>What’s in it for you?</strong></p><ul><li><strong>Bonus Incentives</strong></li><li><strong>Paid Certifications</strong> to enhance your skills and value in the field</li><li><strong>Tuition Reimbursement</strong> to support your continued education</li><li><strong>Comprehensive Benefits Package</strong>, including healthcare, retirement options, and more</li><li><strong>Career Advancement Opportunities</strong> in a company committed to your professional development</li></ul><p><strong>What We’re Looking For</strong>:</p><p>Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.</p><p>We are offering a contract-to-hire employment opportunity in the healthcare industry for a Customer Service Representative. The role is located in Lewes, Delaware, United States. As a Patient Service Representative, you will be tasked with managing patient data, handling insurance details, and providing excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Maintain precise records of customer credit information.</p><p>• Take necessary action by monitoring customer accounts.</p><p>• Handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details.</p>
<p>A healthcare services organization in Vista is seeking a compassionate and detail-oriented <strong>Customer Service Representative</strong> to support patients and internal teams. This role is ideal for someone who thrives in a structured environment and enjoys helping others navigate appointments, services, and information with care and professionalism.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Answer high-volume inbound calls and respond to inquiries</li><li>Assist patients with scheduling, general information, and follow-ups</li><li>Accurately enter and update patient information in systems</li><li>Coordinate with internal departments to resolve issues</li><li>Maintain confidentiality and compliance with healthcare regulations</li><li>Provide clear, empathetic communication to patients</li><li>Support front office and administrative teams as needed</li></ul>
We are looking for a dedicated Medical Customer Service Representative to join our team in Westerville, Ohio. In this contract position, you will serve as a vital link between patients and the organization by addressing billing concerns, resolving account issues, and ensuring the delivery of exceptional service. This role requires strong communication skills, attention to detail, and a patient-centric approach to handling inquiries and transactions.<br><br>Responsibilities:<br>• Facilitate the resolution of patient account balances with a focus on delivering a positive and supportive experience.<br>• Accurately calculate and collect payments from patients while adhering to established guidelines.<br>• Maintain accuracy and efficiency in processing patient accounts and related transactions.<br>• Set up payment plans using the online bill pay system in accordance with approved policies.<br>• Investigate and resolve claims-related issues in a timely manner.<br>• Collaborate with the scheduling department to identify in-network insurance contracts and reimbursement policies.<br>• Research and address accounts receivable concerns based on direction and requirements.<br>• Update insurance information and correct guarantor details in cases of registration errors.<br>• Submit refund requests as needed.<br>• Work with team members and leadership to improve workflows and enhance overall service quality.
We are looking for a dedicated Medical Customer Service Representative to join our team on a long-term contract basis in Roseville, California. In this role, you will play a vital part in supporting patients and medical staff by delivering excellent customer service and ensuring smooth administrative operations. This position offers an opportunity to work in a fast-paced healthcare environment while building relationships and enhancing patient experiences.<br><br>Responsibilities:<br>• Handle incoming calls and inquiries from patients, providing accurate information and assistance about appointments, billing, and other services.<br>• Schedule patient appointments efficiently while adhering to clinic protocols and availability.<br>• Verify medical insurance information to ensure accurate billing and seamless patient care.<br>• Maintain and update patient medical charts and records in the electronic practice management system.<br>• Conduct reminder calls to patients regarding upcoming appointments or necessary follow-ups.<br>• Collaborate with medical staff to address patient concerns and improve clinic workflow.<br>• Utilize medical terminology to effectively communicate with patients and healthcare professionals.<br>• Operate standard office equipment and computer software to complete daily administrative tasks.<br>• Deliver exceptional customer service by addressing patient needs promptly and professionally.<br>• Support the supervisor and other team members in maintaining clinic efficiency and resource management.
<p>We are looking for a dedicated and personable Patient Access Specialist to join our healthcare team in Roanoke, Virginia. In this role, you will provide essential support to patients and visitors, ensuring their experience is both seamless and positive. This is a Contract to permanent position within a fast-paced environment where exceptional organizational and communication skills are vital.</p><p><br></p><p>Responsibilities:</p><p>• Welcome patients and visitors warmly, creating a detail-oriented and friendly atmosphere.</p><p>• Accurately register patients, verify insurance details, and update their records as needed.</p><p>• Manage scheduling for patient appointments, including confirmations and follow-ups.</p><p>• Process payments, collect co-pays, and ensure daily transactions are balanced efficiently.</p><p>• Work closely with clinical and administrative teams to facilitate smooth patient flow.</p><p>• Protect patient privacy by strictly adhering to confidentiality policies and regulations.</p><p>• Address concerns and inquiries from patients with empathy, escalating issues when necessary.</p>
We are looking for a dedicated Medical Customer Service Representative to join our team in Carmichael, California. In this role, you will play a vital part in ensuring seamless patient interactions, managing scheduling, and verifying insurance information. This is a long-term contract position, offering a great opportunity to contribute to a supportive healthcare environment.<br><br>Responsibilities:<br>• Handle incoming calls with professionalism, addressing patient inquiries and resolving concerns efficiently.<br>• Manage patient scheduling and appointment reminders to ensure timely visits.<br>• Verify medical insurance information and assist patients with billing-related questions.<br>• Maintain accurate medical charts and records in compliance with organizational standards.<br>• Utilize electronic practice management systems to update and retrieve patient information.<br>• Provide exceptional customer service to patients, physicians, and staff, fostering positive relationships.<br>• Apply basic medical terminology knowledge to communicate effectively in a healthcare setting.<br>• Collaborate with team members and supervisors to optimize clinic workflows.<br>• Operate standard office equipment and software to support daily tasks.<br>• Uphold the clinic’s values and mission by ensuring high-quality service delivery.
We are looking for a dedicated and bilingual Customer Service Representative to join our team in Huntington Beach, California. This contract position offers an opportunity to assist members with their healthcare needs while providing exceptional service. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.<br><br>Responsibilities:<br>• Assist members, family members, providers, and caregivers by explaining healthcare benefits and plan options.<br>• Address member inquiries by identifying issues, determining solutions, and providing clear explanations; escalate complex matters to management or appropriate departments when necessary.<br>• Participate in outreach initiatives aimed at enhancing membership retention and satisfaction.<br>• Adhere to company policies, procedures, and regulatory guidelines to ensure compliant operations; contribute suggestions for workflow improvements.<br>• Accurately document member interactions, actions taken, and resolutions in the designated systems.<br>• Maintain a high standard of professionalism while responding to inbound and outbound calls.<br>• Support member services projects and collaborate with the team to achieve organizational goals.<br>• Attend training sessions and staff meetings to stay updated on procedures and enhance skills.<br>• Perform additional duties as assigned by management.
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Lewes, Delaware. This Contract to permanent position focuses on ensuring smooth and efficient patient access, while delivering excellent customer service. The role requires strong communication skills and the ability to handle various administrative and patient-related tasks with professionalism.<br><br>Responsibilities:<br>• Accurately assign medical record numbers (MRNs) and conduct compliance checks to ensure adherence to medical necessity standards.<br>• Provide clear and thorough patient instructions while collecting and verifying insurance details and processing physician orders.<br>• Utilize overlay tools effectively to manage patient records and ensure seamless data accuracy.<br>• Handle pre-registration of patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.<br>• Assist patients with understanding their financial responsibilities, including point-of-service collections and past-due balances.<br>• Offer payment plan options and address billing inquiries with precision and care.<br>• Deliver outstanding customer service, contributing to high satisfaction ratings as measured by Press Ganey.<br>• Operate within systems such as Epic EMR and Allscripts to manage patient information and streamline administrative processes.<br>• Respond to inbound calls with professionalism, addressing patient needs and resolving concerns efficiently.<br>• Collaborate with team members to ensure a supportive and organized patient access experience.
<p>We are looking for a dedicated Customer Service Representative to join a team in Lewes, Delaware. As part of this long-term contract opportunity, you will play a vital role in ensuring smooth patient interactions and supporting administrative processes in the healthcare setting. The ideal candidate will excel in delivering top-notch customer service while handling patient access and insurance-related tasks.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and ensure compliance checks are completed for medical necessity.</p><p>• Provide patients with clear instructions and process physician orders efficiently.</p><p>• Gather and verify insurance information, ensuring all necessary details are recorded.</p><p>• Utilize tools to manage patient overlays and uphold exceptional customer service standards.</p><p>• Conduct pre-registration tasks for patient accounts prior to scheduled visits.</p><p>• Handle inbound and outbound calls to collect demographic, insurance, and financial information.</p><p>• Inform patients about their financial responsibilities, including payment plans and point-of-service collections.</p><p>• Assist with resolving past due balances while presenting payment options.</p><p>• Collaborate with healthcare teams to maintain seamless administrative operations.</p><p>• Uphold professionalism and accuracy in all interactions with patients and staff.</p>
<ul><li>Conduct 30-50 calls to existing product users to check satisfaction, address concerns, and gather feedback.</li><li>Provide support for both Ostomy and Continence product lines, handling some incoming calls as required.</li><li>Professionally converse about sensitive health topics and product usage, ensuring a mature and empathetic customer experience.</li><li>Utilize the Patient Assistance Program to facilitate free supply distribution for eligible consumers and resolve issues via website chat.</li><li>Manage and accurately document every consumer interaction in CRMs, ensuring data quality and self-auditing in compliance with established procedures.</li><li>Record and process product complaints, identify sales opportunities, and collaborate with internal teams to drive results.</li></ul>
We are looking for a motivated and empathetic Customer Service Representative to join our team in St. Petersburg, Florida. In this role, you will serve as a key point of contact for clients, ensuring their needs are met with professionalism and care. This is a Contract to permanent position, offering an excellent opportunity to grow within a dynamic organization.<br><br>Responsibilities:<br>• Act as the first point of contact for clients and visitors, providing a welcoming and positive experience.<br>• Manage client check-in and check-out processes efficiently while maintaining accurate records.<br>• Handle payment collection, issue receipts, and balance cash drawers at the end of each shift.<br>• Update client information during appointments and ensure all records are current.<br>• Schedule appointments for clients and confirm future visits, including follow-up calls for missed sessions.<br>• Collaborate with clinical staff to maintain smooth client flow through scheduled services.<br>• Perform opening and closing procedures as required, ensuring all tasks are completed.<br>• Assist with resolving pending client issues and provide support where needed.<br>• Distribute and collect client satisfaction surveys to gather valuable feedback.<br>• Ensure accurate data entry into systems by adhering to department procedures.
We are looking for a dedicated and detail-oriented Patient Service Representative to join our team in Greenville, South Carolina. In this Contract to permanent position, you will play a key role in providing exceptional service to patients while managing a high volume of daily calls and administrative tasks. This in-office role offers the opportunity to make a meaningful impact in the healthcare field.<br><br>Responsibilities:<br>• Manage 60–80 inbound and outbound calls daily to address patient inquiries and provide assistance.<br>• Deliver outstanding customer service by ensuring patient needs are met promptly and efficiently.<br>• Accurately input patient data into the system to maintain up-to-date records.<br>• Schedule appointments for patients while coordinating with healthcare providers as needed.<br>• Handle patient registration and ensure all necessary documentation is completed.<br>• Support patients by answering questions and resolving concerns related to their appointments or healthcare services.<br>• Collaborate with team members to maintain smooth operations within the call center environment.<br>• Uphold confidentiality and comply with healthcare regulations during all interactions.<br>• Monitor and prioritize tasks to ensure deadlines are consistently met.<br>• Communicate effectively with patients, providers, and colleagues to ensure seamless service delivery.
<p>Our growing medical practice is seeking a talented Medical Front Desk Specialist to be the first, friendly face our patients see. This is a great opportunity for someone who thrives on multitasking, problem solving, and making a positive impact each day.</p><p><br></p><p><strong>Hours: </strong> Monday - Friday 8am - 5pm</p><p><br></p><p><strong>Job responsibilities for the position include the following: </strong></p><ul><li>Greet and check in patients with professionalism and warmth</li><li>Manage high-volume phone calls, scheduling, and patient inquiries</li><li>Coordinate patient registration, insurance verification, and appointment confirmations</li><li>Maintain patient records with accuracy and confidentiality</li><li>Collaborate with nurses, doctors, and fellow support staff to keep operations running smoothly</li><li>Provide quick solutions to unexpected challenges</li><li>Ensure the front office environment is welcoming, organized, and compliant</li></ul><p><br></p>
<p>Nashua, NH - ON-SITE - Patient Access Specialist - 3rd Shift Position</p><p>Hours 11:00am-7:00pm - Multiple Openings </p><p><br></p><p>We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. This Contract to permanent position focuses on ensuring seamless patient admissions and delivering exceptional service while adhering to organizational policies and regulatory standards. As part of the healthcare industry, this role plays a vital part in supporting patients and maintaining efficient processes.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and verify medical necessity to ensure compliance with regulations.</p><p>• Deliver clear instructions to patients, collect insurance details, and process physician orders while maintaining a high level of customer service.</p><p>• Meet point-of-service collection targets and pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.</p><p>• Explain and obtain signatures for consent and treatment forms, ensuring patients understand their rights and responsibilities.</p><p>• Verify insurance eligibility and input benefit data to support billing processes and enhance claims accuracy.</p><p>• Utilize software tools to identify potential non-payment issues for Medicare patients, distribute required forms, and provide necessary documentation.</p><p>• Conduct audits on patient accounts to ensure accuracy and compliance with quality standards, offering feedback to leadership as needed.</p><p>• Maintain a compassionate and detail-oriented approach in all patient interactions, aligning with organizational goals and customer service expectations.</p><p>• Provide patient education materials and ensure all required documentation is completed promptly and correctly.</p>
<p>Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success.</p><p><br></p><p>How you will make an impact as a Patient Services Representative:</p><p><br></p><p>The Patient Services Representative interacts with patients at various stages of their treatment journey</p><p>Greet patients and accurately checks patients into EHR using established patient registration check-in protocols</p><p>Order Sleep Study device utilizing system</p><p>Upload sleep study reports into system</p><p>Review of future clinic schedule to ensure insurance and necessary patient documentation is within the patient chart</p><p>Schedule patient appointments</p><p>Answer call center calls to provide overflow coverage as necessary</p><p>Owns opening of clinic and closing of clinic per established guidelines</p><p>Responsible for ensuring documentation is appropriately completed, patient payment is received per insurance and works with clinic team members to maintain daily schedule</p><p>Order medical supplies and pharmaceuticals as needed, per established protocol</p><p>What we’re looking for in a Patient Services Representative:</p><p><br></p><p>Prior medical experience preferred</p><p>Proven ability to independently apply best practices in time management</p><p>Proven ability to multitask in a fast paced environment</p><p>Prior experience and/or desire to work in a role held accountable to quality performance metrics</p><p>Strong customer service focus</p><p>Solid technology skills including Outlook, Word, Excel, Electronic Health Records</p><p>Great attention-to-detail and accuracy in work</p><p>Solution oriented problem solver</p><p>Strong work ethic, commitment to teamwork, positive attitude/willingness to get the job done</p><p><br></p><p>The salary range for this position is $19/hr. to $20/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.</p>
We are looking for an IT Support Specialist to join a dynamic healthcare environment in Ann Arbor, Michigan. In this role, you will provide essential technical assistance to a large hospice facility, ensuring smooth operations for both on-site and remote staff. This is a contract position with the potential for long-term employment, offering the opportunity to grow within the organization while making a meaningful impact.<br><br>Responsibilities:<br>• Provide first-level troubleshooting for technical issues related to Windows-based systems, including Active Directory, Office 365, and Exchange.<br>• Offer hands-on support for mobile devices such as Android smartphones and iPads.<br>• Deliver exceptional customer service to assist staff in a high-pressure healthcare environment.<br>• Facilitate the onboarding process for 20-30 new team members each month, ensuring their technical setup is complete.<br>• Conduct network troubleshooting to address connectivity issues and ensure reliable operations.<br>• Manage hardware inventory, including tracking and deploying necessary equipment.<br>• Assist field personnel with online troubleshooting and station setup as required.<br>• Collaborate with team members to maintain system functionality and resolve technical challenges.<br>• Ensure compliance with organizational IT protocols and practices.
<p>We are looking for a Part Time Patient Access Specialist to join our team in Salem, Indiana. In this role, you will be the first point of contact for patients, guiding them through the registration process with attention to detail and empathy. This is a fast-paced position that requires excellent communication skills and the ability to handle diverse situations while maintaining accuracy and compassion. This is a long-term contract opportunity offering a chance to build a strong foundation for a career in healthcare.</p><p><br></p><p><strong>Hours - Part Time Every Saturday/Sunday 7a-3:30pm </strong></p><p><br></p><p>Responsibilities:</p><p>• Assist patients during the registration process, ensuring their information is collected accurately and efficiently.</p><p>• Provide clear and compassionate communication to address patient concerns and alleviate anxiety.</p><p>• Answer questions regarding insurance coverage and health plans, offering guidance based on training.</p><p>• Work in a dynamic environment that requires multitasking and adapting to unexpected situations.</p><p>• Collaborate with team members to ensure smooth operations and support patient needs.</p><p>• Maintain knowledge of healthcare procedures and insurance policies to provide accurate information.</p><p>• Utilize systems and tools effectively to manage patient data and documentation.</p><p>• Ensure compliance with hospital policies and regulations throughout the registration process.</p><p>• Build trust and rapport with patients by actively listening and addressing their concerns.</p><p>• Uphold an attentive and detail-oriented demeanor while assisting individuals who may be ill or distressed.</p>
<p><strong>Position Summary</strong></p><p>We are looking for a proactive and detail-oriented person for <strong>Client Services </strong>to join our team. This role blends customer service, administrative support, and billing responsibilities, making it perfect for someone who enjoys variety and thrives in a collaborative environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the first point of contact for clients: answer and route calls, greet visitors, and manage front desk operations.</li><li>Respond to customer inquiries and prepare accurate quotes.</li><li>Process sales orders, verify pricing, and coordinate with shipping and warehouse teams to ensure timely delivery.</li><li>Generate, review, and track invoices; collaborate with accounting for payment processing and reconciliation.</li><li>Maintain accurate records in CRM and order management systems.</li><li>Perform general administrative tasks, including filing and light office upkeep.</li></ul><p><br></p>
<p>We are looking for a dedicated Patient Access Specialist to join a large healthcare organization in North Vernon, Indiana. In this role, you will be the first point of contact for patients entering the hospital, ensuring their registration process is handled accurately and compassionately. This position offers an opportunity to make a meaningful impact by addressing patient concerns and providing excellent service in a fast-paced environment.</p><p><br></p><p><strong>Hours</strong>: M-F, 7am - 3:30pm + rotating weekends and holidays</p><p><br></p><p>Responsibilities:</p><p>• Welcome patients upon arrival and assist them with the registration process, ensuring all required information is collected accurately.</p><p>• Address patient inquiries and concerns with empathy and professionalism to create a positive experience.</p><p>• Work efficiently to gather insurance details and verify health plan coverage in real-time.</p><p>• Build rapport with patients by asking follow-up questions and actively listening to their needs.</p><p>• Maintain knowledge of various health plans and coverage options to provide accurate information.</p><p>• Navigate a dynamic environment, adapting to unexpected situations while remaining focused on patient care.</p><p>• Collaborate with a supportive team to ensure smooth registration processes and exceptional service.</p><p>• Uphold hospital policies and procedures, maintaining patient confidentiality and compliance.</p><p>• Participate in ongoing training to enhance skills and stay updated on healthcare registration practices.</p><p>• Operate in a fast-paced setting, often standing and moving to assist patients promptly.</p>
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
<p>We are seeking a Customer Service Representative for our location in Fairfax, Virginia. This role will be based in dealership working on-site from Monday to Friday and every other Saturday. The position offers a contract employment opportunity and involves a variety of tasks centered around customer service, collections, and data entry.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Process customer applications with precision.</p><p>• Update and maintain accurate customer records.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Handling mailings.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p><p><br></p>
<p>Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.</p><p><br></p><p>Major Responsibilities</p><p>· Fulfill customer inquiries</p><p>· Order/Vendor Management</p><p>· Build strong customer relationships</p><p>· Process Improvement</p><p>· Sales Support</p><p>· Maintain customer records</p><p>· Delivery Tracking</p><p>· Follow-up with all customer correspondence via phone and email</p><p>· Ability to transfer documentation into a Paperless Environment</p>
<p>Robert Half is hiring for a fully onsite Call Center Representative for a contract opportunity for up to 13 weeks in North Huntingdon/Irwin area. There is a possibility this could turn into a contract to hire opportunity, depending on the client. The hours for this position are M-F 8AM-4PM. Pay is based off of experience $15-$18 an hour. </p><p><br></p><p>Call Center Representatives for our Taxpayer Service department will manage all calls and emails received from taxpayers with questions about their accounts and/or taxes being collected. Assist with other tasks to support the team, other business units, perform outbound calls, continued training, and increase professional development as required. Opportunities for hybrid schedule pending completion of full training.</p><p>Primary Responsibilities</p><p>• Customer service provided on phone, emails and / or chats</p><p>• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer or troubleshooting for a positive customer experience</p><p>• Ability to learn and follow all customer service procedures and policies</p><p>• Utilize knowledge of tax types collected </p><p>• Utilize knowledge of municipalities and school districts for which the client collects taxes</p><p>• Ability to modify address changes and create new accounts in client’s applications</p><p>• Process credit card payments and / or ACH payments</p><p>• Ability to sufficiently memo the client’s applications</p><p>• Expand job knowledge and develop expertise to progress forward in job development</p><p><br></p><p>Secondary Responsibilities</p><p>• Demonstrated ability to listen and retain knowledge</p><p>• Ability to accurately and attentively complete detailed tasks</p><p>• Keep up to date regarding changes in daily responsibilities or job processes</p><p><br></p><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Huntington Beach, California. In this role, you will play a key part in assisting individuals with the enrollment process, ensuring accuracy and providing exceptional support. This position offers the opportunity to work in the dynamic healthcare industry, contributing to a seamless onboarding experience for new members.<br><br>Responsibilities:<br>• Respond to inquiries from internal and external customers, providing timely and attentive assistance.<br>• Resolve issues and concerns related to enrollment through claims, emails, and call tracking systems.<br>• Accurately enter and maintain enrollment applications and member information in the company's database.<br>• Process enrollment applications and manage dis-enrollments, ensuring compliance with guidelines.<br>• Verify enrollment statuses with clients and address discrepancies as needed.<br>• Investigate and resolve system rejections related to enrollment data.<br>• Collaborate with team members to address exceptions and take corrective actions to ensure proper member enrollment.<br>• Conduct daily and monthly reconciliation of files and verify data accuracy against source documents.<br>• Maintain organized records in the enrollment database and manage member eligibility changes.<br>• Perform other duties as assigned to support the enrollment process.
